Esta tese trata do desenvolvimento de materiais de apoio para o ensino de leitura em inglês em cursos técnicos e tecnológicos do Brasil, especialmente no âmbito da formação em Eletrotécnica e Engenharia Elétrica. Os objetivos do trabalho são dois: a) apresentar a Terminografia Didático-Pedagógica (TD-P), uma metodologia inédita para desenvolvimento de materiais didáticos para professores de ESP (English for Specific Purposes - Inglês para Fins Específicos); b) verificar, junto a professores, se a metodologia é útil e replicável. Essa metodologia baseia-se nos preceitos teóricos do ensino do ESP, da Terminologia de perspectiva Textual, da Teoria Sócio-Cognitiva da Terminologia e da Linguística de Corpus. Seguindo o trajeto da metodologia da TD-P, extraíram-se dados lexicais e gramaticais de um corpus composto pelo gênero textual relevante ao ambiente de ensino da Eletrotécnica e Engenharia Elétrica, a fim de construir um protótipo de um glossário idealizado para o trabalho com a área especializada em questão. Para tanto, primeiramente, compilaram-se 30 datasheets de 11 componentes elétricos, somando 21.467 tokens. A coleta de candidatos a termos se deu através das ferramentas AntConc (ANTHONY, 2004) e TermoStat (DROUIN, 2003). Procedeu-se então ao levantamento de necessidades dos aprendizes através da distribuição dos mesmos datasheets a 108 alunos de cursos técnicos e de graduação da área, os quais apontaram as construções lexicais que lhes causavam dúvidas. As informações obtidas foram contrastadas e cotejadas com a análise de um especialista da área de aplicação. Os dados obtidos com a comparação das coletas resultaram em diferenças específicas que auxiliaram a desenvolver o protótipo de ferramenta terminográfica, o GlossElectric. Para a verificação da opinião de outros profissionais sobre a replicabilidade da metodologia da TD-P, foi produzido um vídeo sobre a mesma, e este foi distribuído juntamente com um questionário a 11 professores especialistas em ensino de Inglês para fins específicos. Os resultados da verificação da metodologia apontam para um grau satisfatório de replicabilidade, com uma média de 84% de participantes considerando a metodologia altamente reproduzível em seu ambiente de trabalho. / The current thesis concerns the development of support material for the teaching of reading skills in English in technical courses in Brazil, especially regarding the areas of Electrotechnical/Electrical Engineering. There are two aims for this work: a) introducing the Didatic-Pedagogical Terminography (TD-P), a methodology for developing and building didatic material for ESP (English for Specific Purposes) teachers and professors; b) verify, among ESP professors, if they consider the methodology useful and replicable in other areas. This methodology is based on the theoretical precepts of the teaching of ESP, the Terminology of Textual Perspective, the Socio-Cognitive Theory of Terminology and Corpus Linguistics. Following the methodology’s steps, lexical and gramatical data was extracted from a corpus composed by the textual genre relevant to the teaching environment of Electrotechnical/Electrical Engineering, with the aim of building a prototype of an idealized glossary, in order to work with the mentioned technical area. 30 datasheets from 11 diffrent electrical components were compiled, with the total of 21.467 tokens. The term extraction was carried out using the tools AntConc (ANTHONY, 2004) and TermoStat (DROUIN, 2003). After that, there was a data collection to determine the needs of the learners of the technical area, who need to deal with the datasheets during their professional preparation. The same datasheets used on the term extraction were distributed to 108 students of technical and graduation courses in the Electrotechnical/Electrical Engineering domain. These students were asked to point out the lexical features that caused doubts regarding meaning. The data obtained was contrasted and submitted to the analysis of a specilist in the technical domain. The data obtained from the crossing resulted in specific differences which helped to develop the prototype of the terminographic tool, named GlossElectric. In order to verify the opinion of other professionals regarding the replicability of the TD-P methodology, a video was produced and sent together with a questionnaire to 11 professors who were specialised in ESP. The results of the methodology verification point to a satisfactory degree of replicability, with an average of 84% of participants considering the methodology highly reproducible in their work environment.

Esta tese trata do desenvolvimento de materiais de apoio para o ensino de leitura em inglês em cursos técnicos e tecnológicos do Brasil, especialmente no âmbito da formação em Eletrotécnica e Engenharia Elétrica. Os objetivos do trabalho são dois: a) apresentar a Terminografia Didático-Pedagógica (TD-P), uma metodologia inédita para desenvolvimento de materiais didáticos para professores de ESP (English for Specific Purposes - Inglês para Fins Específicos); b) verificar, junto a professores, se a metodologia é útil e replicável. Essa metodologia baseia-se nos preceitos teóricos do ensino do ESP, da Terminologia de perspectiva Textual, da Teoria Sócio-Cognitiva da Terminologia e da Linguística de Corpus. Seguindo o trajeto da metodologia da TD-P, extraíram-se dados lexicais e gramaticais de um corpus composto pelo gênero textual relevante ao ambiente de ensino da Eletrotécnica e Engenharia Elétrica, a fim de construir um protótipo de um glossário idealizado para o trabalho com a área especializada em questão. Para tanto, primeiramente, compilaram-se 30 datasheets de 11 componentes elétricos, somando 21.467 tokens. A coleta de candidatos a termos se deu através das ferramentas AntConc (ANTHONY, 2004) e TermoStat (DROUIN, 2003). Procedeu-se então ao levantamento de necessidades dos aprendizes através da distribuição dos mesmos datasheets a 108 alunos de cursos técnicos e de graduação da área, os quais apontaram as construções lexicais que lhes causavam dúvidas. As informações obtidas foram contrastadas e cotejadas com a análise de um especialista da área de aplicação. Os dados obtidos com a comparação das coletas resultaram em diferenças específicas que auxiliaram a desenvolver o protótipo de ferramenta terminográfica, o GlossElectric. Para a verificação da opinião de outros profissionais sobre a replicabilidade da metodologia da TD-P, foi produzido um vídeo sobre a mesma, e este foi distribuído juntamente com um questionário a 11 professores especialistas em ensino de Inglês para fins específicos. Os resultados da verificação da metodologia apontam para um grau satisfatório de replicabilidade, com uma média de 84% de participantes considerando a metodologia altamente reproduzível em seu ambiente de trabalho. / The current thesis concerns the development of support material for the teaching of reading skills in English in technical courses in Brazil, especially regarding the areas of Electrotechnical/Electrical Engineering. There are two aims for this work: a) introducing the Didatic-Pedagogical Terminography (TD-P), a methodology for developing and building didatic material for ESP (English for Specific Purposes) teachers and professors; b) verify, among ESP professors, if they consider the methodology useful and replicable in other areas. This methodology is based on the theoretical precepts of the teaching of ESP, the Terminology of Textual Perspective, the Socio-Cognitive Theory of Terminology and Corpus Linguistics. Following the methodology’s steps, lexical and gramatical data was extracted from a corpus composed by the textual genre relevant to the teaching environment of Electrotechnical/Electrical Engineering, with the aim of building a prototype of an idealized glossary, in order to work with the mentioned technical area. 30 datasheets from 11 diffrent electrical components were compiled, with the total of 21.467 tokens. The term extraction was carried out using the tools AntConc (ANTHONY, 2004) and TermoStat (DROUIN, 2003). After that, there was a data collection to determine the needs of the learners of the technical area, who need to deal with the datasheets during their professional preparation. The same datasheets used on the term extraction were distributed to 108 students of technical and graduation courses in the Electrotechnical/Electrical Engineering domain. These students were asked to point out the lexical features that caused doubts regarding meaning. The data obtained was contrasted and submitted to the analysis of a specilist in the technical domain. The data obtained from the crossing resulted in specific differences which helped to develop the prototype of the terminographic tool, named GlossElectric. In order to verify the opinion of other professionals regarding the replicability of the TD-P methodology, a video was produced and sent together with a questionnaire to 11 professors who were specialised in ESP. The results of the methodology verification point to a satisfactory degree of replicability, with an average of 84% of participants considering the methodology highly reproducible in their work environment.

Abstract Purpose - The purpose of this master thesis is to research the Generation Y’s online purchase intention for fashion items while creating and using a customised avatar. Overall, the objective is to create a better understanding of this technology’s potential, formulate managerial implications for fashion businesses and strengthen business viability. Design/Methodology/Approach - The research approach of this study is deductive, whereby hypotheses derive from the Decomposed Theory of Planned Behaviour. After secondary data is reviewed, a single quantitative data collection is applied, thus following a mono-method. This primary data is gathered virtually through a self-administered online questionnaire. A total number of 205 qualified responses from the Generation Y are statistically analysed using a structural equation modelling. This descriptive research design is chosen to conduct the relationships between the latent variables and the behavioural intention. Findings - The empirical findings reveal, that the attitude, subjective norm and perceived behavioural control significantly and positively influence the Generation Y’s online purchase intention to create and use a customised avatar. While the attitude, with the behavioural belief of perceived usefulness specifically, shows the strongest influence on the behavioural intention, the research sample also sees a fit to all technology facilitating conditions, affecting the perceived behavioural control. In comparison to this, the subjective norm influences the behavioural intention in a weaker manner, whereby the research sample is influenced more by external than interpersonal factors. Implications - To enlarge the Generation Y’s online fashion purchase intention while creating and using a customised avatar, fashion marketers are advised to highlight and improve the usefulness of the technology. Fashion businesses are recommended to implement interactive digital platforms, by employing influencer marketing, in order to endorse and promote the brand awareness in regard to the technology. Originality/Value - This master thesis addresses the online purchase intention for fashion items while creating and using a customised avatar from a commercial perspective. Where prior literature findings lack the link to managerial implications, this study examines the Generation Y’s behavioural intention towards this technology. The Generation Y has an immense and increasing purchasing power, which is accompanied with technical skills, thus making them crucial for the market success of online fashion businesses. Therefore, the authors examine the technology's commercial potential and encompass the whole fashion industry.

Text in English, abstract in English, Afrikaans and Venda / This study developed and tested an integrated internal communication audit (IICA) tool to evaluate the communication strengths and weaknesses of the Unisa Library. The existing communication audit instruments were explored, namely: the Communication Satisfaction Questionnaire (CSQ) and the International Communication Association (ICA) audit were adapted and complemented by the Organisational Culture Survey (OCS) and the Critical Incident Technique (CIT). The current trends and the trends in South Africa were also explored. The sequential mixed method design consisting of the semi-structured qualitative interviews and the quantitative surveys were used to collect data. The ATLAS.ti and the Statistical Package for Social Sciences (SPSS) software packages were used to analyse qualitative and quantitative data. The results revealed the IICA as an appropriate tool for measuring the integrated internal communication of the Unisa Library. The IICA identified the communication needs of employees; the active and preferred communication channels; and the positive and negative communication experiences of employees. / Hierdie studie het ʼn geïntegreerde interne kommunikasie-oudit (IICA)-hulpmiddel ontwikkel en getoets om kommunikasie-sterkpunte en -swakhede van die Unisa-biblioteek te evalueer. Die bestaande kommunikasie-oudit-instrumente was ondersoek, naamlik: die Kommunikasietevredenheidsvraelys (CSQ) en die Internasionale Kommunikasievereniging (ICA) se oudit is aangepas en gekomplementeer deur die Organisasiekultuur-opname (OCS) en die Kritiese-insident-tegniek (CIT). Die sekwensiële gemengdemetode-ontwerp, bestaande uit die halfgestruktureerde kwalitatiewe onderhoude en die kwantitatiewe opnames, is gebruik om data in te samel. Die ATLAS.ti-programmatuurpakket en die Statistiese Pakket vir Sosiale Wetenskappe (SPSS)-programmatuur is gebruik om kwalitatiewe en kwantitatiewe data te ontleed. Die resultate gewys die IICA as ʼn geskikte hulpmiddel was in die meting van die geïntegreerde interne kommunikasie van die Biblioteek. Die IICA geïdentifiseer die kommunikasie behoeftes van werknemers; die aktiewe en voorkeur kommunikasie kanale; en die positiewe en negatiewe kommunikasie ervarings van werknemers. / Ngudo iyi yo bveledza na u linga tshishumiswa tsha u Sedzulusa Vhudavhidzani ha nga ngomu ho Ṱanganelaho (Integrated Internal Communication Audit (IICA), u ṱola vhuḓi na vhuvhi ha vhudavhidzani kha Ḽaiburari ya Univesithi ya Afrika Tshipembe. Zwishumiswa zwa u sedza vhudavhidzani zwi re hone zwo sedzuluswaho zwi katela: Mbudzisambekanywa dza Vhudavhidzani dzine dza fusha ṱhoḓea (Communication Satisfaction Questionnaire) (CSQ) na tshishumiswa tsha u sedzulusa vhudavhidzani tsha Dzangano ḽa Dzitshaka ḽa Vhudavhidzani (International Communication Association) (ICA). Zwishumiswa izwo zwo ḓadziswa nga tshishumiswa tsha Ṱhoḓisiso ya Mvelele ya Tshiimiswa (Organisational Culture Survey) (OCS) na Tshikalo tsha u ela Maitele a Zwithu zwa ndeme (Critical Incident Technique) (CIT). Pulane ya thevhekano ya maitele o ṱanganelaho o vhumbwaho nga maitele a ṱhoḓisiso ane a shumiswa kha saintsi dza matshilisano (qualitative) na maitele a ṱhoḓisiso ane a shumisa zwiṱatisiṱika na mbalo (quantitative) zwo shumiswa u kuvhanganya mawanwa. Phakhedzhi ya Sofuthiwea ya ATLAS.ti na phakhedzhi ya Siṱatisiṱika ya Saintsi dza Matshilisano (Statistical Package for Social Sciences - SPSS) dzo shumiswa u saukanya mawanwa a ṱhoḓisiso dza matshilisano na a ṱhoḓisiso dza zwiṱatisiṱika na mbalo. Mvelelo dzo bvisela khagala uri IICA ndi tshishumiswa tsho teaho u ela vhudavhidzani ho ṱanganelaho ha nga ngomu Ḽaiburari ya Univesithi ya Afrika Tshipembe. Tshishumiswa itshi tsho bvisela khagala thoḓea dza vhashumi dza vhudavhidzani, zwishumiswa zwa vhudavhidzani zwine zwa khou shumiswa na zwi takalelwaho; na tshenzhemo ya vhashumi kha vhudavhidzani havhudi and vhu si havhudi. / Communication Science / M. Comm (Communication Science)

English, Afrikaans and Zulu summaries / Orientation: The study researched physical disability apropos of employment. The attitudes of able-bodied persons towards persons with disabilities (PWD) culminate in the exclusion of the latter from the workplace. Aspects of this topic have been addressed by researchers abroad and in Africa using samples of limited size. Research aim: The general aim of the research was twofold. Firstly, it set out to uncover the causes of exclusion of persons with physical disabilities from employment in the South African open labour market, and secondly, to identify interventions that could assuage this situation. Research methodology: A convergent mixed methods research strategy was adopted, with responses of employers forming the quantitative strand and those of persons with physical disabilities (PWPD) forming the qualitative strand. A customer survey questionnaire was developed and validated for the sample of 342 employers, while interview schedules were used for 312 PWPD. Statistical procedures included factor analysis, chi-square tests and structural equation modelling. Main findings: Meta-inferences were formulated relating to the mixed methods research. The overarching message conveyed discord in respect of several dimensions, between the perceptions of employers, those of persons with physical disabilities and the theory. Employers are receptive to employing persons with disabilities but conflicted about their management, competence and accommodation. They are reportedly unfamiliar with disability matters, and cannot locate qualified candidates, while disability policies are not commonplace. Key national interventions encompass incentives for employers to hire PWD, tax concessions and amendment of the BBBEE scorecard points system. Important interventions at organisational level entail training in disability matters across the board, as well as disability-related policies. At individual level, PWPD need training in job-seeking techniques, effective avenues to secure work, accommodation and assistive technology, and skills. To extend the mixed methods research, industrial sectors were compared and latent constructs sought in separate analyses. Main contributions: Different perspectives gleaned from employers in various sectors, PWPD, disability advocacy organisations and associated groups; expansion of the literature on disability employment; structural equation modelling that produced latent constructs which underlie the causes of exclusion of PWPD from employment and enhance understanding of those aspects with a direct bearing on employers’ receptivity to hiring PWPD. The findings could catalyse national and organisational policy frameworks to promote inclusion in the workplace. Public policy makers could utilise the findings to devise strategies that would motivate employers to hire PWPD. Organisational policies, with practical guidelines, should be formulated relating to recruitment of PWPD and disability training for staff. The different types of disabilities and job categories in which employers would be willing to appoint PWD were ascertained. / Oriëntering: Die studie het ondersoek ingestel na liggaamlike ongeskiktheid ten opsigte van indiensneming. Die houdings van nie-gestremde persone teenoor persone met gestremdhede veroorsaak dat laasgenoemde van die werksplek uitgesluit word. Fasette van hierdie onderwerp is deur navorsers oorsee en in Afrika ondersoek met behulp van steekproewe van beperkte grootte. Navorsingsdoelwit: Die algemene doelwit van die navorsing was tweeledig. Dit het eerstens ten doel gehad om die oorsake van indiensnemingsuitsluiting van persone met liggaamlike gestremdhede in die Suid-Afrikaanse arbeidsmark te bepaal, en tweedens, om ingrypings te identifiseer wat hierdie situasie kan verbeter. Navorsingsmetodologie: ’n Konvergerende gemengdemetode-navorsingstrategie is ingespan, met werkgewers se response as die kwantitatiewe been en dié van persone met liggaamlike gestremdhede, as die kwalitatiewe been. ʼn Kliëntetevredenheidsvraelys is vir die steekproef van 342 werkgewers ontwikkel en geldig verklaar, terwyl onderhoudskedules vir 312 persone met liggaamlike gestremdhede gebruik is. Statistiese prosedures het faktorontleding, chi-kwadraattoetse en strukturele-vergelyking-modellering ingesluit. Belangrikste bevindinge: Meta-inferensies met betrekking tot die gemengdemetode-navorsing is geformuleer. Die oorkoepelende boodskap was een van verdeeldheid oor verskeie dimensies; tussen werkgewers se persepsies, dié van persone met liggaamlike gestremdhede en die teorie. Werkgewers is ontvanklik vir indiensneming van persone met gestremdhede, maar het verskil oor die bestuur, bevoegdheid en akkommodering van sulke persone. Hulle is blykbaar nie bekend met ongeskiktheidsaangeleenthede nie en kan nie gekwalifiseerde kandidate vind terwyl ongeskiktheidsbeleide nie alledaags is nie. Deurslaggewende nasionale ingrypings behels aansporings vir werkgewers om persone met liggaamlike gestremdhede in diens te neem, belastingvergunnings en aanpassing van die BGSEB-telkaartpuntestelsel. Belangrike ingrypings op organisasievlak behels algemene opleiding in ongeskiktheidsake, sowel as beleide oor ongeskiktheidskwessies. Op individuele vlak benodig persone met liggaamlike gestremdhede opleiding in werksoektegnieke, doeltreffende metodes om werk te verseker, akkommodasie en ondersteunende tegnologie, en vaardighede. Om die gemengdemetodes-navorsing uit te brei, is nywerheidsektore vergelyk en latente konsepte in afsonderlike ontledings gesoek. Hoofbydraes: Verskillende perspektiewe wat van werkgewers in verskeie sektore verkry is, persone met liggaamlike gestremdhede, gestremdheidvoorspraakorganisasies en verwante groepe; uitbreiding van die literatuur oor ongeskiktheidsindiensneming; strukturele-vergelyking-modellering wat aanleiding gegee het tot latente konsepte onderliggend tot die oorsake van indiensneminguitsluiting van persone met liggaamlike gestremdhede en bevorderlik vir begrip van daardie aspekte wat ʼn direkte invloed op werkgewers se ontvanklikheid rakende indiensneming van persone met liggaamlike gestremdhede het. Die bevindinge kan nasionale en organisasiebeleidsraamwerke kataliseer om insluiting in die werksplek te bevorder. Openbarebeleidbepalers kan die navorsingsresultate gebruik om strategieë te beraam wat werkgewers sal motiveer om persone met liggaamlike gestremdhede aan te stel. Organisasiebeleide, met praktiese riglyne, moet geformuleer word ten opsigte van werwing van persone met liggaamlike gestremdhede en ongeskiktheidsopleiding vir personeel. Die verskillende soorte gestremdhede en werkskategorieë waar werknemers bereid sal wees om persone met liggaamlike gestremdhede in diens te neem, is vasgestel. / Isimo nokuqondiswe kukho (orientation) Ucwaningo lucwaninge ngokukhubazeka ngomzimba maqondana nokuhambisana nokuqashwa Imibono yabantu abangakhubazekile maqondana nabantu abakhubazekile ngokubizwa ngokuthi yi-persons with disabilities (PWD) ibangela ukuthi abantu abakhubazekile bakhishelwe eceleni maqondana nemisebenzi. Izingxenye zalesi sihloko kubhekwane nazo ngabanye abacwaningi baphesheya kanye nase-Afrka ngokusebenzisa amasampuli amancane. Inhloso yocwaningo: Inhloso enabile yocwaningo ikabili. Okokuqala, ukuthola izimbangela zokukhishelwa eceleni kwabantu abakhubazekile ekuqashweni eNingizimu Afrika nasemakethe evulekile yezemisebenzi, kanti eyesibili, ukuphawula ngezinto ezingabawusizo ukululamisa lesi simo. Imetodoloji (indlela) yocwaningo: Kusetshenziswe isu elihlangene lezindlela zocwaningo okuyi-mixed methods research, kanti izimpendulo zabaqashi zibumbe ingxenye ye-quantitative strand, kanti ezalabo bantu abakhubazekile ngomzimba (PWPD) zona zibumbe ingxenye ye-qualitative strand. Kwenziwe i-survey yamakhastama yase iqinisekiswa ukwenzela isampuli yaqabashi abangu 342, kanti isheduli yama-interview yenziwe kubantu abakhubazekile ngomzimba (PWPD) abangu 312). Inqubo yamastatistiki ibandakanye uhlaziyo lwe-factor analysis, i-chi-square tests kanye ne-structural equation modelling. Okukhulu okutholakele: Isiphetho ngokujulile i-meta-inferences yenziwe maqondana nezindlela ezixubene zocwaningo. Umlayezo omkhulu owaboniswa ukubhimba maqondana nezinto ezehlukene, phakathi kwemibono yabaqashi, kanye nabantu abakhubazekile ngemizimba kanye nethiyori. Abaqashi bazimisele ukuqasha abantu abakhubazekile kodwa banemibono engqubuzanayo ngokuphathwa kwabo, amakhono kanye nokubabonelela. Abanalwazi ngezinto eziphathelene nokukhubazeka, kanti abakwazi ukuthola amakhandideyiti afundele imisebenzi, kanti imigomo ngokukhubazeka ayikho kahle. Okukhulu okumele kwenziwe ukungenela kwizwe lonke kubandakanya izikhuthazi kubaqashi ukuqasha abantu abakhubazekile, izibonelelo ngentela, kanye nokuchitshiyelwa kwenqubo yamaphoyinti e-BBBEE. Ukungenela okubalulekile ezinhlanganweni kubandakanya uqeqesho ngezinto eziphathelene nobukhubazeki kuyo yonke imikhakha kanye nemigomo ehambelana nokukhubazeka. Kumkhakha wabantu ziqu, abantu abakhubazekile ngemizimba badinga uqeqesho ngamathekniki okufuna imisebenzi, imikhakha efanele yokuthola imisebenzi, izibonelelo, kanye namatheknoloji osizo kanye namakhono. Ukunweba izindlela ezehlukene zocwaningo, kwaqhathaniswa amasektha ezimboni, kwasekufunwa ama-latent construct ngohlaziyo olwehlukene. / Industrial and Organisational Psychology / D. Com. (Industrial and Organisational Psychology)

In this thesis, I explore the impact and effectiveness of clinical supervision provided by external clinical supervisors, on workers from a variety of practice backgrounds in a residential rehabilitation centre, in the AOD sector. This thesis uses the framework of social work supervision, as defined by Kadushin (1985; 2002), with the administrative, educative and supportive elements. The research focuses closely on the latter two elements. For this purpose, I employ qualitative research methods, via a triangulation of methods, being guided by Participatory Action Research (PAR) and then conducting semi-structured interviews and focus groups as well as acting as a participant observer, to gather the data. The data was analysed using grounded theory. This research was based upon a clinical supervision project that was fully funded and provided free clinical supervision by external supervisors, providing both individual and group supervision, for a period of 10 months. There were a total of 16 respondents with varied roles and training backgrounds as well as an additional six supervisors, interviewed throughout different stages of the project. The various roles undertaken by me throughout the research process provided essential viewpoints on supervision, as well as the place of boundaries and need for support. The power of such a large scale intervention is discussed and ultimately highlights and identifies the particular benefits of supervision in this research arena. This thesis places clinical supervision in the context of workforce development in the Alcohol and Other Drug (AOD) sector. Thus, while this research elucidates a number of benefits and the factors involved with this experience, the clear separation of other modalities such as training, mentoring and Critical Incident debriefing are seen as integral additional avenues of support and professional development. This research concludes also with what the difficulties and hindrances were for people to continue with regular ongoing clinical supervision, and warrants the argument for interminable supervision in this setting. This research points to an overall paucity of literature on efficacy studies, especially in the AOD context in Australia. This research significantly adds to this dearth and examines the factors unique to the AOD sector in Australia, as well as what factors make for effective supervision. The particular impact of external supervisors and group supervision are explored, which underwrites the forwarded concept of a customised supervision for this setting. By making explicit in this research what the efficacy is on those new to supervision, it provides greater clarity for future studies. A number of recommendations are proposed as result of this research. New definitions of the supportive function of supervision and of clinical supervision are forwarded, as is a new look at the evolving history of social work supervision. This thesis highlights the impact of external supervisors and the unique contribution they offer.