Dans l’environnement hospitalier, les infirmiers jouent un rôle pivot dans la prestation de soin, cette population est particulièrement exposée à des niveaux élevés de demande émotionnelle ce qui peut entraîner à terme une insatisfaction, un épuisement professionnel (Dal Santo, Pohl & Battistelli, 2013), un sentiment d’impuissance et d’incapacité à accomplir un travail au niveau attendu (Davezies, 2007). Le soutien organisationnel perçu (SOP) a été supposé et démontré avoir la capacité d’atténuer les effets néfastes des tensions émotionnelles (Pohl, Battistelli & Librecht, 2013; Battistelli, Pohl & Dal Santo, 2012; George, Reed, Ballard; Halbesleben, 2006). Rhoades et Eisenberger (2002) ont ajouté que le soutien du supérieur hiérarchique (SSP) est défini par la perception qu’a le salarié de la manière dont son supérieur valorise sa contribution, et qui est considéré comme la variable qui contribue le plus significativement à la perception du soutien organisationnel. Rhoades et al (2001) ont observés un effet positif du SSP sur l’engagement organisationnel affectif ; (Wayne et al., 1997 ; Moorman et al., 1998) ont démontrés un effet direct du SSP sur le bien-être, la qualité de vie au travail et sur les comportements de citoyenneté organisationnelle. Enfin, le développement récent de la recherche confirme les effets tangibles du soutien du supérieur hiérarchique sur l’engagement affectif, l’intention de quitter et l’épuisement professionnel en témoignent Simons & Jankowski; 2008). Notre réflexion théorique s’articule en trois points. (1) Etudier les tensions psychologiques (conflit travail/famille-famille/travail) et les caractéristiques du travail (Demande psychologique, Contraintes physiques Complexité du travail…) constitue une clé d’entrée qui nécessite (2) une réflexion sur le soutien émotionnel au travail ainsi que les stratégies de régulation émotionnel comme variables modératrices, pour (3) étudier les effets de ces variables modératrices dans les modèles de recherche intégrant l’épuisement professionnel, l’engagement organisationnel, satisfaction au travail, la dissonance émotionnelle et le comportement de citoyenneté organisationnelle . Mots clé: Tensions au travail (conflit travail/famille-famille/travail) – Caractéristiques du travail (Demande psychologique, Contraintes physique, Complexité du travail) Burnout – Engagement organisationnel– Dissonance émotionnelle – comportement de citoyenneté_ Soutien émotionnel au travail –Stratégies de régulation émotionnelle. / The increasing demands of work and their impact on the quality of life of employees are timely. In this perspective, the reflection on the managerial practices deserves to be thorough. This research project has three objectives: to conceptualize, measure and predict the influence of emotional support at work (ESW) on organizational commitment, job satisfaction and organizational citizenship behaviour. Our reflection is based on three points. (1) Study the psychological tensions ( conflicts Work / family -life / work) and job characteristics (psychological demand, physical constraints, Complexity of work ... ) is a key input that requires (2) a reflection on the emotional support at work and emotional regulation strategies as moderating variables for ( 3) study the effects of moderating variables in integrating research models incorporating burnout, organizational commitment , emotional dissonance, job satisfaction and organizational citizenship behaviour. The hospital raises an exemplary manner the dynamics and challenges of local management. We will consider three cases: The University Hospital of Bab El Oued (Algeria), University Hospital of Brugmann, (Belgium) and The University Hospital of Bordeaux (France). To provide some answers, we mobilize two methods: qualitative and quantitative (more about a double measure of perceived SET and a measure of emotional regulation strategies) with a comparison of the target institutions. Key words : Emotional support at work_ psychological tensions (conflict work / life and family / work) - Work Characteristics (psychological demand, physical constraints, Labor Complexity ) Burnout – organizational commitment - emotional dissonance - organizational citizenship behaviour _ Strategies work emotional regulation .

Body Dysmorphic Disorder (BDD) and Obsessive Compulsive Disorder (OCD) share many similarities such as the presence of obsessions and compulsions, a similar age of onset and also similar activation of underlying structures within the brain related to obsessions and compulsion formation. The recently published DSM-V (Diagnostic and Statistical Manual for Mental Disorders; American Psychiatric Association, 2013) has grouped the two conditions together in a chapter entitled Obsessive Compulsive -and related disorders, recognising the similarities in presentation. This appeared to echo the classification within the NICE guidelines for OCD and BDD (National Institute for Health and Care Excellence, 2006) where the two conditions were grouped together on the presence of obsessions and compulsions, neurological evidence pointing to the activation of brain areas responsible for obsessive thoughts and compulsive acts alongside strong familial links. Both OCD and BDD were understood (from both sets of guidelines) to respond well to the use of Selective Serotonin Re-uptake Inhibitors and the treatment use of Cognitive Behavioural Therapy. This qualitative research study focuses on the gap in existing literature by studying the lived experience of individuals living with obsessions and compulsions. Much focus has historically remained on understanding the clinical symptomology and underlying constructs as related to living with obsessions and compulsions, through the use of questionnaires or brain imaging. With recent changes in the DSM-V (Statistical Manual for mental Disorders; American Psychiatric Association, 2013) recognising OCD and BDD as part of the same family of conditions, it appeared timely to focus on the individuals living with OCD or BDD and their sense and meaning making as informed by their experiences of obsessions and compulsions.

Thesis (MBA (Business Management))--University of Stellenbosch, 2008. / ENGLISH ABSTRACT: Managerial blind spots are business realities that impact the organisation and its employees adversely. Managers are susceptible to their prejudices and ignorance and are not aware that they are sometimes biased when making decisions. All humans have blind spots that impact their functioning. This paper describes the link between blind spots and a person’s conscious and unconscious behaviour. Blind spots are entrenched in the psyche and not easily dismissed. Cognitive dissonance, naïve realism, the introspection illusion and the unconscious role in non-rational behaviour argue strongly that it is not easy to eliminate blind spots. Though internal and cognitive processes are important in understanding the origin of blind spots, they also flourish in the environment. Factors that influence the formation of blind spots include managerial competence, fellow employees and information quality. There are numerous definitions of and approaches to spirituality. When considering the potential value of spirituality within a business context, specifically in relation to blind spots, it is necessary to define spirituality clearly. There is widespread consensus that spirituality is not a synonym for religion. Though there are numerous definitions for spirituality, it has been discovered there are common themes that can be distilled from all the definitions. The essence of spirituality can be described in six terms: love, authenticity, simplicity, silence, living in the present (now) and gratitude. Common spiritual themes include self-awareness, interconnectedness and wholeness. It is in these spiritual themes that managers could unlock the potential value to address managerial blind spots. Managers who are less self-aware are also more susceptible to blind spots. Through various spiritual practices, managers could grow in self-awareness and increase their mental health (e.g. mindfulness and meditation). Some spiritual practices focus on interconnectedness and wholeness which will increase the likelihood of eliminating prejudice and bias (e.g. practising loving-kindness). The leader who employs a spiritual approach to leadership will not only change himself, but will have a positive impact on fellow employees and the organisation. Various organisations where a spiritual approach has been implemented by the leadership have benefited and are considered success stories. The leader has a perfect opportunity to implement a spiritual approach to work, since it dovetails with the emerging paradigm and the future requirements of work. Seeing and implementing the opportunities offered by a spiritual approach, will not only help the leader to address his or her managerial blind spots, but will also benefit the leader, fellow workers, the organisation and society as a whole. / AFRIKAANSE OPSOMMING: Blinde kolle in die bestuurswêreld is ‘n realiteit wat die organisasie en sy werkers negatief beïnvloed. Bestuurders is bevooroordeeld en onkundig. Hulle besef nie altyd dat hulle besluite beïnvloed word deur hulle vooroordele nie. Alle mense het blinde kolle wat hulle funksionering beïnvloed. Hierdie studie beskryf die verband tussen blinde kolle en ‘n persoon se bewustelike en onbewustelike gedrag. Blinde kolle is deel van die psige en kan nie maklik mee weggedoen word nie. Kognitiewe dissonansie, naïewe realisme, die introspeksie illusie en die onbewuste se rol in irrasionele gedrag maak dit duidelik dat dit moeilik is om van blinde kolle ontslae te raak. Alhoewel interne en kognitiewe prosesse belangrik is vir die verstaan van die oorsprong van blinde kolle, is dit ook waar dat hulle in die onmiddellike omgewing floreer. Verskeie faktore beïnvloed die ontstaan van blinde kolle, soos ‘n bestuurder se vaardigheidsvlakke, medewerkers en die kwaliteit van inligting. Daar is verskeie definisies van en aanslagte tot spiritualiteit. Wanneer die moontlike waarde van spiritualiteit in ‘n besigheidskonteks oorweeg word, moet dit duidelik gedefinieer word. Daar is redelike konsensus dat spiritualiteit nie met godsdiens verwar moet word nie. Verder blyk dit duidelik dat, ten spyte van die vele definisies vir spiritualiteit, daar sekere temas keer op keer opduik. Die essensie van spiritualiteit kan in ses konsepte saamgevat word: liefde, egtheid, eenvoud, stilte, lewe in die hede (die nou) en dankbaarheid. Gemeenskaplike spirituele temas sluit self-bewuswording, interverbondenheid en heelheid in. Deur middel van hierdie spirituele temas kan bestuurders die moontlike waarde van spiritualiteit ontsluit om hulle blinde kolle aan te spreek. Bestuurders wat laer vlakke van self-bewuswording het, is meer geneig tot blinde kolle. Deur middel van verskeie spirituele praktyke kan bestuurders groei in hulle self-bewuswording en hulle geestesgesondheid (bv. deur meditasie) verbeter. Sommige spirituele praktyke fokus weer op interverbondenheid en heelheid wat vooroordele kan verminder. Die leier wat werk met ‘n spirituele aanslag benader, sal nie net homself verander nie, maar ook medewerkers en die organisasie as ‘n geheel. Verskeie organisasies waar leiers ‘n spirituele aanslag gevolg het, het daarby gebaat en kan as suksesverhale beskou word. Die leier het die beste geleentheid om werk met ‘n spirituele aanslag te benader, aangesien die ontluikende paradigma agslaan op spirituele waardes. Deur die geleenthede wat die spirituele aanslag bied aan te gryp, sal die leier nie alleen self daarby baat vind nie, maar ook medewerkers, die organisasie, en die samelewing in die algemeen.

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

Cognitive dissonance theory and selective information exposure literature postulate that individuals ignore preference-inconsistent information and selectively process new information. Previous studies on selective information exposure have shown that preference-inconsistent information is not persuasive for consumer decision making. Given the limited amount of past research about the effect of preference-inconsistent information on decision-making in broad domains of consumer behavior studies, the current study investigated how preference-inconsistent information can persuade consumers to switch to a sustainable product alternative. The purpose of this study is to investigate the process how preference-inconsistent sustainability-related information can be considered as important, consequently changing consumers' initial preference to green alternatives. A series of online experiments was conducted using a shampoo product category. Study 1 tested a baseline effect on whether consumers in the preference-inconsistent condition were persuaded to change their initial choice significantly compared to those in the preference-consistent condition. Study 2 tested the effect of preference-inconsistent sustainability-related information in the acceptance process, focusing on the role of brand commitment and information quality. Study 3 examined the effect of preference-inconsistent sustainability-related information in the evaluation process, investigating the impact of consumer environmental concern and PCE. Findings of Study 1 revealed that consumers in the preference-inconsistent condition were significantly persuaded to change choice to a sustainable alternative, which is not consistent with selective exposure literature. However, Study 1 findings were not sufficient to determine what specific factors influenced respondents to be persuaded, which provides justifications for Study 2 and Study 3. Findings in Study 2 and Study 3 conclusively demonstrated the importance of the credibility of preference-inconsistent information in the acceptance process. Also, findings suggested that the effect of credibility is stronger than that of brand commitment in the acceptance process. Regarding brand commitment, the results have shown that high commitment consumers had a higher acceptance of inconsistent information which is opposite to expectations. Further, the findings demonstrated the importance of environmental concern and the conditional effect of PCE in the evaluation process. Moreover, results supported that the relative weighting of sustainability attributes is driving the effects of environmental concern and PCE as a mediator on persuasion outcomes in the evaluation process. The current study contributes to understanding the process in which the preference-inconsistent information can be effective in influencing consumer choice. Moreover, findings from this research can provide implications for selective exposure literature and sustainable consumption literature. Practically, the results of the study provide implications to guide marketers and information providers in establishing effective ways to change consumers' behavior in sustainable consumption context.

This thesis treats Daniel Read's music analytically to establish style characteristics. Read's fuging tunes are examined for metric placement and structural occurrence of dissonance, and dissonance as text painting. Read's comments on dissonance are extracted from his tunebook introductions. A historical chapter includes the English origins of the fuging tune and its American heyday. The creative life of Daniel Read is discussed. This thesis contributes to knowledge of Read's role in the development of the New England Psalmody idiom. Specifically, this work illustrates the importance of understanding and analyzing Read's use of dissonance as a style determinant, showing that Read's dissonance treatment is an immediate and central characteristic of his compositional practice.

Orientador: Guacira Marcondes Machado Leite / Banca: Glória Carneiro do Amaral / Banca: Andressa Cristina de Oliveira / Resumo: Jules Laforgue (1860-1887) foi um grande decadentista/simbolista francês; as características de suas obras tocam esses dois importantes movimentos literários. O Decadentismo foi anterior ao Simbolismo, com teor mais negativista e pessimista; o Simbolismo foi composto de duas vertentes: a "sério-estética", mais conhecida e estudada, e a "coloquial- irônica". A partir desta, menos abordada do que aquela, desenvolvem-se os recursos utilizados nas composições de Laforgue, apesar de o escritor ultrapassar os limites de movimentos e tendências literárias, produzindo algo novo e original. Escreveu obras poéticas e em prosa, as quais revelam características bastante particulares. Com relação à poética, a crítica atual tem reconhecido a importância do poeta para a poesia subsequente a ele, inclusive a dos modernistas brasileiros como Carlos Drummond de Andrade e Manuel Bandeira. Laforgue foi, de certa forma, sufocado pelos seus contemporâneos Baudelaire, Verlaine, Mallarmé e Rimbaud; todavia está inserido entre os grandes nomes da modernidade poética, devido à sua importância literária. Seus escritos surpreendentes e suas características inovadoras é que fazem dele o inspirador e mestre de personalidades como Ezra Pound e T. S. Eliot. Podem-se perceber algumas constantes na obra de Laforgue: ironia, paródia, a procura por formas orais, a criação de novas palavras e o humor. É fato dizer que sua obra é rica em recursos estilísticos e em vocabulário; há forte presença intertextual de mitos, lendas, cantigas, citações de outros textos, de autores e de personagens conhecidos, o que torna as composições do poeta ainda mais complexas. O escritor cria, com maestria, uma linguagem própria e, através de seus neologismos, da dissonância e da quebra de expectativa, impressiona os leitores e demonstra sua relevância literária. Analisando poemas do livro L'Imitation... (Resumo completo, clicar acesso eletrônico abaixo) / Résumé: Jules Laforgue (1860-1887) a été um grand décadentiste/symboliste français; les caractéristiques de ses oeuvres touchent ces deux importants mouvements littéraires. Le Décadentisme a été antérieur au Symbolisme, avec um trait plus négativiste et pessimiste; le Symbolisme a été composé de deux tendances: la "sérieux-esthétique", plus connue et étudiée, et la "prosaïque-ironique". À partir de celle-ci, moins étudiée que celle-là, les recours utilisés sont développés dans les compositions de Laforgue, même si l‟écrivain dépasse les limites des mouvements littéraires, en écrivant des textes différents et originaux. Il a produit des oeuvres poétiques et en prose, qui révèlent des caractéristiques très particulières. Par rapport à la poétique, la critique actuelle a reconnu l‟importance du poète pour la poésie postérieure à lui, inclusivement celle des modernistes brésiliens comme Carlos Dummond de Andrade et Manuel Bandeira. Laforgue a été, de certe façon, suffoqué par ses contemporains Baudelaire, Verlaine, Mallarmé et Rimbaud; mais il est inséré entre les grands noms de la modernité poétique, dû à son importance littéraire. Ses écrits surprenants et ses caractéristiques innovatrices font de lui l‟inspirateur et maître de personnalités comme Ezra Pound et T. S. Eliot. Il est possible de percevoir quelques constantes dans l‟oeuvre de Laforgue: ironie, parodie, la quête pour des formes orales, la création de mots nouveaux et l‟humour. Il est vrai de dire que son oeuvre est riche en recours stylistiques et en vocabulaire; il y a une forte présence intertextuel des mythes, des légendes, des chansons, de citations de textes d‟autres auteurs et de personnages connus, ce qui rend les compositions du poète encore plus complexes. L‟écrivain crée avec maîtrise un langage propre et, à travers ses néologismes... (Résumé complet accès électronique ci-dessous) / Mestre

O comportamento de busca de informação é conhecido por anteceder decisões não triviais e também por ocorre após a tomada de decisão, entretanto poucos estudos focam na busca por informação nesse estágio do processo. Pesquisadores têm investigado o conhecimento prévio tido pelo indivíduo como um importante preditor da busca por informação antes da tomada de decisão. No entanto, após a decisão, a influência do conhecimento prévio na busca por informação tem sido negligenciada. Considerando que o conhecimento sobre o produto é um importante componente do processo decisório do consumidor, e tal conhecimento permanece na memória do indivíduo mesmo após ele ter feito, por exemplo, uma compra, investigar o efeito do conhecimento prévio, antes da decisão, na quantidade de informação buscada pelo consumidor após a tomada de decisão endereça uma importante lacuna na literatura sobre o comportamento de busca de informação do consumidor. Esse é o principal motivador para o presente trabalho. Adicionalmente, essa pesquisa investiga a tendência à maximização como um possível moderador da relação entre conhecimento prévio e a busca de informação após a tomada de decisão. Assim, três estudos são reportados (um experimento e duas surveys). Ao longo desses estudos, o efeito simples proposto é investigado em dois estágios da experiência pós-decisão: pre- e pós-uso. Em essência, os resultados indicam que o conhecimento do consumidor (antes da tomada de decisão) aumenta a busca de informação após a decisão. Esse efeito é potencializado para consumidores com mais tendência à maximização. O papel da dissonância cognitiva também foi explorado na relação entre conhecimento prévio e busca de informação após a decisão. Por fim, a incerteza com a escolha foi apresentada como uma possível variável supressora do efeito de conhecimento prévio na varável dependente investigada. / Information search behavior is known to antecede non-trivial decisions, but it may also occur in the post-decision timespan. Researchers have studied individuals’ prior knowledge as a predictor of information sought prior to the decision. Only a few studies have focused on post-decision information seeking, and these studies did not explore the influence of prior knowledge (i.e., decision-related knowledge accumulate prior to the event of the final decision). Because product knowledge is an important component in consumers’ decision-processes and it remains within individuals’ long-term memory after they made the purchase decision, investigating the effect of pre-decision product knowledge on post-decision amounts of information sought might fill an important gap in consumer information-search-behavior literature. This was the main motivation for the current research. Additionally, this work proposes that maximizing tendencies may moderate the relationship between knowledge and post-decision information search. The thesis reports three studies varying in their data collection approach (experimental and survey). Across these studies, the proposed effect was investigated as occurring in two stages of consumers’ post-decision experience: pre-use and post-use. In essence, results indicate that the consumers’ knowledge increases information search during the post-purchase timespan. This effect is stronger among consumers with high maximizing tendencies (individuals that feel the need to maximize their decisions). I also explored the role of cognitive dissonance as a bridging factor to the relationship between prior knowledge and information seeking. Lastly, choice-uncertainty was found to suppress effects of prior knowledge.

This is a cross-national qualitative study with the purpose of obtaining perspectives held by people with quadriplegia and leading figures in disability movements in the Netherlands and Australia on the issues of euthanasia and physician-assisted suicide (EPAS). A disability voice is not prominent in public debate on EPAS in Australia or the Netherlands, even though people with disabilities are often thought to be vulnerable in relation to EPAS policies. Disability perspectives are potentially valuable in illuminating issues in relation to euthanasia and physician-assisted suicide, because issues of dependence, independence, and individual autonomy play important roles in relation to both EPAS and to living with disability. The study's methodology uses a phenomenological approach and incorporates aspects of heuristics and grounded theory. Its conceptual framework incorporates MacIntyre's (1999) theory of acknowledged dependency and vulnerability; Habermas' (1989) theory of knowledge; and Festinger's (1959) theory of cognitive dissonance. The main sample of twenty people with quadriplegia (the grassroots sample) was interviewed in the Netherlands and in Australia.

Paper [I] theoretically analyzes how the level and uncertainty of future prospects affect incentives to abstain from sexual risk taking in the presence of HIV. The results suggest that, for individuals with limited access to HIV treatment, uncertainty of future health may be an important factor driving unsafe sex practices and support the empirical finding of a weak link between sexual behavior, HIV prevalence, and HIV knowledge in poor countries; therefore suggesting that AIDS policy needs to be calibrated in order to fit within different social contexts. Paper [II] empirically tests the link between uncertainty of future prospects and sexual risk taking in a group of young adults in Cape Town, South Africa. The findings indicate that expected income and health and future uncertainty are significant determinants of current patterns of sexual risk taking. However, the empirical results only provide limited support to a link between expected health and sexual risk taking. Paper [III] theoretically analyzes effects of affect and defensive denial on incentives to engage in sexual risk taking related to HIV. The results of the theoretical analysis suggest that the effect of rationalization of personal risk depends on the risk of being HIV positive. Although rationalization causes excessive risk taking behavior for individuals with a relatively low lifetime risk, it may prevent fatalism among individuals whose lifetime risk of HIV is perceived as overwhelming. Paper [IV] theoretically analyzes the role of identity conflict for the evolution of female labor supply over time. The results suggest the fear of becoming an outsider in society may have prevented a complete transition of women from housewives to breadwinners. In addition, our analysis shows that not recognizing that the weights attached to different social identities are endogenous may imply that the long-run effects on labor supply of a higher wage may be underestimated.