Orientador: Cristiane Pereira Dias / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Estudos da Linguagem / Made available in DSpace on 2018-08-20T01:49:53Z (GMT). No. of bitstreams: 1 Santos_ViniciusWagnerOliveira_M.pdf: 62582794 bytes, checksum: 2d040bb865c3c8c83ba1ee85f3088df9 (MD5) Previous issue date: 2012 / Resumo: Este trabalho visa compreender o modo de funcionamento do discurso da Inclusão Digital no Projeto Barracão: Eldorado dos Carajás, projeto de extensão na linha de Arte e Cultura, com vistas ao social, aprovado em edital pelo Ministério da Educação e executado pelo Laboratório de Estudos Urbanos da Universidade Estadual de Campinas. A pesquisa parte da perspectiva teórica da Análise de Discurso de linha francesa, tendo como base teórica fundamental os conceitos e reflexões de Michel Pêcheux e Eni Orlandi. Outros autores ainda colaboram com nosso quadro teórico, dentre os quais destaco Félix Guattari e suas reflexões sobre a subjetividade e Michel Foucault com suas reflexões acerca do saber, do poder e da política. A partir de uma análise das atividades do projeto, buscamos compreender o modo de funcionamento do discurso de Inclusão Digital no processo de subjetivação dos sujeitos e individualização dos mesmos pelo Estado. Desenvolveremos tal questão a partir das seguintes perguntas: como o discurso da Inclusão Digital produz sentido no Barracão? De que forma(s) esse processo funciona na subjetivação dos sujeitos e na individualização dos mesmos pelo Estado, tendo em vista sua natureza contraditória constitutiva? Embasados por conceitos da Análise de Discurso como o de equívoco, contradição e coisas-a-saber, damos foco aos enunciados/dizeres produzidos durante as oficinas, principalmente durante as oficinas de informática que ocorreram em novembro de 2011, além dos questionários que foram utilizados nas mesmas. Pretendemos, com este trabalho, sustentar a posição de que o discurso da inclusão é essencialmente contraditório, na medida que ele próprio produz os sentidos da exclusão / Abstract: This study aims to understand the functioning of Digital Inclusion discourse in Project Barracão: Eldorado dos Carajás, an extension project in the segment of Art and Culture, aiming at the social, approved by Ministry of Education' s announcement and implemented by Urban Studies Laboratory of the State University of Campinas. The research starts from the theoretical perspective of Discourse Analysis of the French type, based on theoretical concepts and ideas of Michel Pêcheux and Eni Orlandi. Other authors also collaborate with our theoretical framework, like Félix Guattari and his thoughts on subjectivity and Michel Foucault's thoughts about knowledge, power and politics. From an analysis of project activities, we seek to understand the functioning of Digital Inclusion discourse in the process of subjectivation and individualization of subjects by State. We Develop such theme starting from the following questions: how the discourse of Inclusion products meanings in Barracão? In which way(s) this works in the process of subjectivation and individualization of subjects by State, assuming the constitutive contradictory nature of digital inclusion discourse? We will be dealing with many concepts of discourse analysis, like mistake, contradiction and things-to-know, so that to be focusing on the statements / words produced during the workshops, especially on the computer workshops that took place in November 2011, and in addition, the questionnaires that were used there in the activities. The main objective of this work is to support the view that the inclusion discourse is essentially contradictory, since he, himself, produces the senses of exclusion / Mestrado / Divulgação Científica e Cultural / Mestre em Divulgação Científica e Cultural

Submitted by Natanael Amaro (natanael.amaro@gmail.com) on 2013-02-18T13:25:29Z No. of bitstreams: 1 Dissertação Final.pdf: 684382 bytes, checksum: 46e3969f9bf4fb62e5b81825e4b18a3e (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2013-02-18T17:17:11Z (GMT) No. of bitstreams: 1 Dissertação Final.pdf: 684382 bytes, checksum: 46e3969f9bf4fb62e5b81825e4b18a3e (MD5) / Made available in DSpace on 2013-02-18T17:19:52Z (GMT). No. of bitstreams: 1 Dissertação Final.pdf: 684382 bytes, checksum: 46e3969f9bf4fb62e5b81825e4b18a3e (MD5) Previous issue date: 2012-12-20 / The goal of this dissertation is to examine how the issue of digital inclusion agenda entered the government of São Paulo and how designed the digital inclusion program Acessa Sao Paulo. By studying this policy, we sought to identify who were the people who discussed this issue, why they did it, it how done, who participated, finally get behind the scenes of these discussions that preceded the conception of this public policy. To find the relevant actors who participated in the design of public policy of digital inclusion in São Paulo’s, state there was realized a literature getting up about the subject and several contacts were made by e-mail and / or social networks, seeking names of those who participated in this discussions that leading the deployment of digital inclusion program at São Paulo’s state. Before the confirmation of the involvement of those actors, there was made an invitation to them participate in the work through an interview. The entry of the issue of digital inclusion was a slow and gradual process that started since the take office of Governor Mário Covas for his first mandate (1995-1998). The use of computerization by the government was in it’s foressen government’ plane in 1994 as a way to modernize the administrative machine and bring near the state citizens. The need to create a digital inclusion program for low-income citizens would have access to the internet should, above all, the e-government initiatives promoted by the State that was by intent to deliver public services to citizens through internet. At the beginning of the 2000’s internet access was a privilege for few. Hence that, the need to think in a policy that promote the digital inclusion of these people. That was the main reason for the government to assume that the issue of digital inclusion was a problem to be solved. And definitively entered at the government's agenda and subsequently giving rise to Acessa São Paulo. / O objetivo da presente dissertação é analisar como a temática da inclusão digital entrou na agenda governamental do Estado de São Paulo e como foi concebido o programa de inclusão digital Acessa São Paulo. Ao estudar essa política pública, buscou-se identificar quem foram às pessoas que discutiram esse tema, por que fizeram, como foi feito, quem participou, enfim, entrar nos bastidores dessas discussões que antecederam a concepção dessa política pública. Para se chegar aos atores relevantes que participaram da concepção da política pública de inclusão digital no Estado de São Paulo, foi realizado um levantamento bibliográfico sobre o tema e vários contatos foram feitos via email e/ou redes sociais buscando nomes que participaram dessas discussões que antecederam a implantação do programa de inclusão digital no Estado de São Paulo. A partir da confirmação do envolvimento desses atores foi feito um convite para que esses participassem do trabalho através de uma entrevista. A entrada da temática da inclusão digital foi um processo lento e gradual que se iniciou desde a posse do governador Mario Covas para seu primeiro mandato (1995-1998). O uso da informatização pelo governo estava previsto em seu plano de governo em 1994 como forma de modernizar a maquina administrativa e aproximar o Estado dos cidadãos. A necessidade de se criar um programa de inclusão digital para que os cidadãos de baixa renda pudessem ter acesso à internet deve, sobretudo, as iniciativas de governo eletrônico promovidas pelo governo do Estado que tinha por objetivo disponibilizar serviços públicos via internet aos cidadãos. No inicio da década de 2000 acesso a internet era privilégio para poucos. Daí a necessidade de se pensar em uma política que promovesse a inclusão digital dessas pessoas. Essa foi a razão principal para que o governo assumisse que a questão da inclusão digital era um problema a ser resolvido. E entrasse definitivamente na agenda do governo e posteriormente dando origem ao Acessa São Paulo.

Orientador: Denise Bértoli Braga / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Estudos da Linguagem / Made available in DSpace on 2018-08-18T13:51:35Z (GMT). No. of bitstreams: 1 Curto_Viviane_M.pdf: 1256294 bytes, checksum: 02c7196a313693419fc95e779273a238 (MD5) Previous issue date: 2011 / Resumo: Esta pesquisa busca investigar como o letramento digital é abordado na Educação de Jovens e Adultos (EJA). Nos últimos anos, os documentos oficiais e os estudos teóricos do campo pedagógico têm proposto para essa modalidade de ensino uma nova configuração, que confere à EJA a responsabilidade de garantir aos seus alunos não só os conteúdos escolares formais como também o acesso aos bens materiais e sociais que lhes foram negados até então. Compreende-se que o computador e seus recursos constituem um desses bens aos quais os jovens e adultos de grupos periféricos podem ter acesso por intermédio da EJA. Nesta pesquisa, são analisadas as práticas de leitura e escrita realizadas no computador durante algumas aulas de informática ministradas a uma turma da modalidade de ensino em questão. Essas análises baseiam-se na discussão teórica feita na pesquisa que inicialmente apresenta uma contextualização sobre a EJA e sua nova configuração pedagógica. Em seguida, discutem-se os estudos referentes aos multiletramentos e aos letramentos digitais, buscando relacioná-los entre si e com o conceito de inclusão digital. Em um terceiro momento, apresentam-se uma revisão e uma reflexão sobre as pesquisas que tratam da utilização das novas tecnologias da informação e da comunicação (TICs) na educação, de um modo geral, e na EJA. Os resultados da pesquisa mostram que a escola parece ser o local onde o público dessa modalidade de ensino tem acesso ao computador e seus recursos. Além disso, percebe-se que em contexto de EJA a prática situada no computador pode se constituir como um instrumento eficaz para o aprendizado sobre o uso dessa tecnologia. Os resultados revelam ainda que os jovens e adultos apresentam especificidades de interação com o computador que precisam ser consideradas durante a abordagem dessa tecnologia com tal público / Abstract: The main purpose of this research is to investigate how the digital literacy is seen in the adult education. In the last few years, all the official documents and the theoretical studies in the pedagogical field have been proposing for this teaching modality a new configuration, which grants to the adult education the responsibility of giving not just the formal school subjects but also all the access to the material and social assets that have been denied since then. The computer and its features is one of the things poor youngs and adults have the right to have access to throw the adult education. In this research, we analyze the practices of reading and writing using the computer as a tool. All the analyses are based in a theoretical research we made which brings first a contextualization of the adult education and its new pedagogical configuration. After, we discuss the studies concerning the multiliteracy and digital literacy relating them and the concept of digital inclusion. In a third moment, we present a revision and a discussion about the researches that show the use of new technologies of information and communication in education, in general, and in adult education in particular. The research shows that the school could be the space where these students have access to the computers. Besides, we realize that in adult education the use of computer is more effective in the technology learning. The results show that youth and adults present some specificities in their interaction with the computer that must be considered during the studies of this technology in this particular group / Mestrado / Linguagem e Tecnologia / Mestre em Linguística Aplicada

Orientador: Marko Synésio Alves Monteiro / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Geociências / Made available in DSpace on 2018-08-27T02:29:16Z (GMT). No. of bitstreams: 1 Lopes_LuccaVichr_M.pdf: 1658388 bytes, checksum: 82f02c1d5db6f29f00acd776b4dd259b (MD5) Previous issue date: 2015 / Resumo: O que convencionou-se chamar de inclusão digital constitui, em verdade, um emaranhado de conceituações que convergem ao suposto de que, ao proporcionar o acesso à informação, estas tecnologias podem trazer uma melhora real na qualidade de vida das pessoas que as utilizam. É possível que o acesso a um computador (e à internet) possibilite esta melhora, mas os condicionantes para que isto ocorra envolvem desde a qualidade do equipamento técnico utilizado à destreza com que o usuário interage com a máquina. De acordo com o Comitê Gestor da Internet (CGI), moradores de áreas rurais, de baixas renda e escolaridade representam, em linhas gerais, o caso mais extremo de exclusão digital. Neste estudo, partirei da Teoria Ator-Rede (TAR) e de seu ferramental etnográfico, para evidenciar alguns destes condicionantes a partir da experiência em uma área rural no interior de São Paulo. Para isto, ministrei dez aulas sobre conteúdos básicos de informática a alunos do ensino médio de uma escola pública rural. Busquei deste modo, compreender como ocorre o acesso destas populações em áreas rurais, como se utilizam destas tecnologias e quais os condicionantes que caracterizam a inclusão digital nestas localidades. Apesar de, a princípio, a combinação entre a baixa renda per capita e a localização geográfica rural serem fortemente correlacionados à exclusão digital, os indivíduos com os quais tive contato mostraram-se criativos para driblar a ausência de acesso à internet. Com base nos estudos de Mol (2002), as conclusões deste trabalho sugerem que diversos atores ¿ sejam governos, empresas, ONGs e mesmo tecnologias ¿ performam, cada um a seu modo, uma multiplicidade de inclusões digitais. De forma análoga, cada indivíduos performa de forma única suas relações com artefatos digitais / Abstract: What is conventionally called digital inclusion consists, in fact, in a variety of concepts that converge to the pressupost that access to these technologies can bring a real improvement in quality of life of those who use it. It¿s arguable that access to a computer (and internet) allows this improvement; nevertheless the conditioners for that to occur include issues from the quality of the technical equipment utilized till the user¿s skill when interacting with that machine. According to CGI (Comitê Gestor da Internet), dwellers from countryside areas, low income and level of education represent, in general, the most extreme case of digital exclusion. This study utilizes the Actor-Network Teory (ANT) and it¿s ethnography¿s tools to evidence some of these conditioners trough my experience in a rural area located in the countryside of Sao Paulo. To reach this purpose, I ministered ten classes about basic subjects of computers and data processing to high school students in a public rural school. The goal was to comprehend how these populations access digital networks in rural areas, how they utilize these technologies and which are the conditioners that characterize digital inclusion in this area. Besides that the combination of low per capita income and geo-localization of these areas comes to be strongly related to digital exclusion, individuals with who I¿ve had contact showed to be very creative to dribble the absence of internet access.Based on Mol (2002), the findings of this study suggest that many actors - whether governments, companies, NGOs and even technologies ¿ enact, each in its own way, a multitude of digital inclusions. Similarly, each individual enact uniquely its relations with digital artifacts / Mestrado / Politica Cientifica e Tecnologica / Mestre em Política Científica e Tecnológica

A presente investigação científica tem como objetivo compreender de que maneira o uso de serviços de governo eletrônico (e-gov) é influenciado pelos diferentes \"locais de acesso à internet\" e pelas competências de uso do internauta. Para tanto, foram utilizados os microdados da pesquisa TIC Domicílios (desenvolvida pelo Centro de Estudos sobre as Tecnologias da Informação e Comunicação) referente aos anos de 2007, 2009 e 2011, se caracterizado um estudo longitudinal. Os procedimentos referentes ao tratamento e análise dos dados se deram por meio da aplicação de técnicas estatísticas de cunho descritivo (mediana, distribuição de frequência) e multivariado (Análise de Correspondência, Análise Fatorial Binária e Regressão Logística Binária). O eixo teórico deste trabalho se fundamenta na abordagem das Capacidades desenvolvida pelo economista Amartya Sen. Os resultados desta investigação demonstram que para todas as classes socioeconômicas o uso dos serviços de governo eletrônico está fortemente relacionado às seguintes competências de uso: e-mail, e-commerce (busca de produtos e serviços) e serviços financeiros (consultas). Tais competências são favorecidas pelo acesso à internet preferencialmente em \"casa\" e no \"trabalho\", sobre as demais alternativas de acesso como as lan houses (centros públicos de acesso pago) e os telecentros (centros públicos de acesso gratuito). Esses resultados oferecem indícios de que as políticas públicas que promovem o acesso à internet preferencialmente do ambiente domiciliar (em consonância a ações que auxiliem o desenvolvimento de competências de uso da internet) são mais eficazes para promover um aumento no uso do e-gov, do que os esforços de se redefinir o papel dos centros públicos de acesso (telecentro e lan house), a fim de que estes se tornem ponto de acesso aos serviços de e-gov. / This scientific research aims to understand how the individuals\' use of e-government services (e-gov) is influenced by different \"location of access to the internet\" and their usage capabilities. For this purpose, the microdata from ICT Households Survey (developed by Center of Studies on Information and Communication Technologies - CETIC.br) for the years of 2007, 2009 and 2011 was used, featuring a longitudinal study. For the processing and analysis of the data, descriptive (median, frequency distribution) and multivariate (Correspondence Analysis, Binary Factor Analysis and Binary Logistic Regression) statistical techniques were applied. The theoretical basis of this research is based on the Capability Approach developed by the economist Amartya Sen. The results of this investigation states that for all social classes the use of e-government services is strongly related to the following usage competencies: e-mail, e-commerce (search for products and services) and financial services (consultations). These capabilities are favored by the Internet access preferably at \"home\" and \"work\", more than on the other location of access to the internet alternatives such as lan houses (paid public access centers) and public telecenters (free public access centers). These results provide evidence that public policies that promote access to the internet preferably at home environment (with other actions that encourage the development of internet usage competencies) are more effective in promoting an increase in the use of e-gov, than efforts to redefine the role of public access centers (telecenters and lan houses), so that they become a point of access to e-government services.

Orientador: João Roberto Gomes Faria / Resumo: O presente estudo trata do desenvolvimento de um mouse específico para idosos buscando atender às necessidades desse público em relação a usabilidade e desempenho considerando os declínios e as debilidades motoras decorrentes do envelhecimento. O modelo proposto, em forma de protótipo, foi avaliado em conjunto com outros quatro modelos de mouse, sendo um padrão, dois ergonômicos verticais e um ergonômico horizontal, por meio de testes de coleta e análise de dados de performance (tempo X número de erros), percepção e usabilidade (agradabilidade, estética, complexidade), antropometria das mãos, avaliação socioeconômica e de caracterização da amostra composta de 40 sujeitos, divididos em dois grupos distintos: Grupo de Idosos Experientes (GIE): foram incluídos neste grupo idosos (acima de 60 anos) que estavam adaptados ao uso do computador de mesa e mouse, n=20; Grupo de Idosos Inexperientes (GII): foram incluídos neste grupo idosos (acima de 60 anos) que não tinham nenhuma experiência com o uso de computador de mesa e mouse, n=20. Após a coleta de dados, três idosos do GIE e um idoso do GII foram descartados por não conseguirem concluir a tarefa. Os resultados mostraram que diferentes tipos de mouse interferem no uso e na percepção, bem como o grupo com menores dimensões na mão obteve melhores resultados em relação ao tempo de movimento, ainda que em relação ao número de erros a diferença não tenha sido relevante. Embora com um baixo ângulo de extensão de punho, o que mantém um... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The present study addresses the development of a specific mouse for the elderly seeking to meet the needs of this public regarding usability and performance considering the declines and motor weaknesses resulting from aging. A prototype of the proposed model was evaluated along with four other mouse models, being one standard, two vertical ergonomic and one horizontal ergonomic by means of performance tests – Fitts’ Law test – (time X number of errors), perception and usability (pleasantness, aesthetics, complexity). The sample consisted of 40 subjects divided into two distinct groups: a) Experienced Elderly Group (EEG, n=17); b) Inexperienced Elderly Group (IEG, n=19) who had some or no experience using a desktop and mouse respectively. Results showed the prototype made a positive difference in the average wrist extension angle well below the second best average angle among the other tested models. The results obtained using Fitts’ Law test showed that the proposed mouse model interferes in selection time, movement time and number of errors, considering the mouse design, format, and dimensions. Problems to execute the prototype mouse project, mainly its weight and button which was difficult to click, affected its use and results, causing its performance to be low during its use in both elderly groups (EEG and IEG). There was an exception regarding movement time in the EEG group, where the prototype obtained an average time below one of the models and very close to the time o... (Complete abstract click electronic access below) / Doutor

Digitalisering är ett ämne som är ständigt aktuellt och det verkar inte avta. För att kunna vara delaktig i samhället idag ställs höga krav på medborgare att klara av att använda internet och hantera digitala enheter. Men det är långt ifrån alla som har förmågan av att leva upp till de krav som ställs på dem, speciellt de äldsta i vårt samhälle. De hamnar i ett, vad man skulle kunna kalla, digitalt utanförskap. Syftet med denna studie är att försöka ta reda på vilka faktorer personer, som är äldre än 65 år, tror bidrar till äldres digitala inkludering. Tidigare forskning har kommit fram till att personer äldre än 65 år lider högre risk av att hamna just i ett digitalt utanförskap. Därför är det intressant att försöka ta reda på vilka faktorer personer som är 65 år och äldre tror antingen kan ligga till grund för eller öka äldres digitala inkludering.För att kunna ta reda på vilka faktorer personer äldre än 65 år tror bidrar till äldres digitala inkludering har en kvalitativ forskningsstrategi tillämpats. Sju intervjuer har genomförts med personer i åldrarna 65–84 år och personerna har haft varierande erfarenhet av att använda digitala enheter. Resultatet visar att flera respondenter känner sig digitalt exkluderade och att de inte känner sig som en del av den utveckling som sker i samhället. Flertalet respondenter använder till exempel inte mobilt bank-ID och att det är en viktig del för att kunna ta del av flertalet av de e-tjänster som erbjuds idag. Det har också framkommit att det saknas utbildningsmöjligheter för äldre att utveckla sin digitala kompetens. En följd av detta är att de, som inte har erfarenhet av att använda digitala enheter, oftare är beroende av att en nära anhörig har möjlighet att hjälpa dem för att klara av sin digitala vardag. / Digitalization is a topic that is constantly relevant and it does not seem to be declining. In order to be able to participate in society today, high demands are placed on citizens to be able to use the internet and manage digital devices. But it is far from everyone who has the ability to live up to the demands placed on them, especially the oldest in our society. They end up in what might be called digital exclusion.The purpose of this study is to try to find out what factors people, who are older than 65, believe contribute to the digital inclusion of the elderly. Previous research has concluded that people older than 65 years suffer a higher risk of ending up in digital exclusion. Therefore, it is interesting to try to find out what factors people who are 65 years and older believe can either be the basis for or increase the digital inclusion of the elderly.In order to find out which factors people over the age of 65 believe contribute to the digital inclusion of the elderly, a qualitative research strategy has been applied. Seven interviews were conducted with people aged 65–84 and the people had varying experience of using digital devices.The results show that several respondents feel digitally excluded and that they do not feel part of the development that is taking place in society. The majority of respondents use e.g. not mobile bank ID and that it is an important part of being able to take advantage of most of the e-services offered today. It has also emerged that there is a lack of educational opportunities for older people to develop their digital skills. A consequence of this is that those who do not have experience of using digital devices are more often dependent on a close relative having the opportunity to help them cope with their digital everyday life.

This study examined the perceptions of satisfaction, engagement, comfort, and confidence level with Web 2.0 technologies as learning strategies in online courses, as well as differences based on gender, age, race, income, and a correlation among these factors and digital skills. The researcher survey design was used for this study, and was sent to all adult learners enrolled in an undergraduate degree-completion or graduate program. The population of 2,100 adult learners was asked to participate in the study, and 134 adult learners completed it. Both descriptive and inferential statistics were conducted in order to address the research questions. The analysis consisted of one sample t tests and analysis of variance (ANOVA) in order to determine the level and differences in perception of Web 2.0 use and correlation. One sample t test indicated that respondents agreed or strongly agreed that they were satisfied, engaged, comfortable, and confident with Web 2.0 technologies. There were no significant differences among participants based on gender, age, income, or race in their overall satisfaction. When looking at individual survey items, results indicated that a female's comfort level in virtual meetings in online courses was significantly lower than males. The findings also showed that the Hispanics and other ethnic race groups' comfort level using social networking sites was significantly higher than that of the Caucasian and African American participants. However, the Caucasian groups' comfort level was significantly higher in social networking sites and instant messaging than that of African American groups. Moreover, both Caucasian and African American participants' confidence levels were significantly higher using Web 2.0 technologies at work than Hispanics'. Additionally, the study checked for correlations among digital literacy, satisfaction, engagement, comfort, and confidence, and positive correlations were found. An increase in confidence and satisfaction was associated with an increase in engagement, and increases in satisfaction were associated with increases in comfort. To summarize, most adult learners can learn and acquire digital literacy skills based on their satisfaction, engagement, comfort, and confidence in using Web 2.0 technologies in online learning. Digital literacy skills are needed for adult learners to participate in a digital and global society.

I världens snabbt ökande digitalisering är behovet av digitala samhällstjänster stort. Problemet är att dessa e-tjänster inte är tillgängliga för alla individer, vilket de ska vara enligt DOS-lagen. Tidigare forskning har kommit fram till att användargenererad information utgör framtiden för myndigheters e-tjänster. En samhällsgrupp som behöver undersökas vidare är individer med funktionsvariation, som står inför en ökad risk att hamna i ett digitalt utanförskap.  Denna studie har haft som syfte att undersöka användbarheten hos en svensk myndighets e-tjänster utifrån synvinkeln av användare med funktionsvariation. Om en förbättringspotential skall uppnås i upplevandet hos gruppen, så anser jag att verktygen för evidensbaserade studier inom detta område behöver vässas och specificeras gentemot målgruppens krav. Genom användbarhetstest har studiepersonerna undersökt Försäkringskassans webbsida och e-tjänster. Efter testet har studiepersonerna genomgått semistrukturerade intervjuer för att nå deras djupare uppfattningar och upplevelser kring Försäkringskassans webbsida och e-tjänsterna samt deras användning av digitala samhällstjänster.  Resultatet visar att studiepersonerna är delvis tillfredsställda med Försäkringskassans webbsida och e-tjänster. Orsaken är att deras tjänster och information är mer lättillgängliga för studiepersonerna digitalt och för att de generellt känner tillit till Försäkringskassan, däremot visar resultatet att två av fem studiepersoner inte självständigt kan använda Försäkringskassans webbsida och e-tjänster, vilket medför att de är digitalt exkluderade från dessa. Studiepersonerna uttrycker att det finns begreppssvårigheter, avsaknad av uppläsningsfunktioner, uttröttande läsning och svårigheter att hitta rätt information.  Studiens slutsats är att Försäkringskassan behöver fortsätta att vidareutveckla sin tillgänglighet efter DOS-lagens krav, eftersom inte alla studiepersoner upplevde deras webbsida och e-tjänster som användbara och eftersom de inte heller uppfyllde alla steg i inkluderingsarbetet mot digitalt utanförskap. / In the world's rapidly increasing digitalisation, the need for digital community services is great. The problem is that these e-services are not available to all individuals, which they should be according to the Swedish law of accessible digital public service. Previous research states that user-generated information is the future of government e-services. A social group that needs to be investigated further are the functionally diverse, who face an increased risk of ending up in digital exclusion.  The purpose of this study was to investigate the usefulness of a Swedish authority's e-services from the point of view of users with functional diversity. For a potential improvement to be achieved in the user experience, I believe that the tools for evidence-based studies in this area need to be sharpened and specified in relation to the target group's requirements. Through usability tests, the study subjects have examined the Swedish Social Insurance Agency's website and e-services. Following the test, the study subjects underwent semi-structured interviews to find out their deeper perceptions and experiences about the Swedish Social Insurance Agency's website and e-services, as well as their use of digital community services.  The results show that the students are partially satisfied with the Swedish Social Insurance Agency's website and e-services. This is because their services and information are more easily accessible to the study persons digitally and because they generally feel confident in the Swedish Social Insurance Agency. However, the results also show that two out of five study subjects cannot independently use the Swedish Social Insurance Agency's website and e-services, which means that they are digitally excluded from these. The study subjects express that there are conceptual difficulties, lack of reading aloud functions, tiring reading, and difficulties in finding the right information.  It is concluded that The Swedish Social Insurance Agency needs to continue further developing their accessibility in accordance with the requirements of the law of accessible digital public service, as not all study participants perceived their website and e-services as useful, nor did they fulfil all steps in the inclusion work against digital exclusion.

Digitalization has posed challenges for individuals with mental health disorders, creating a digital divide that hinders their integration into the digital society. This case study delved into the experiences of members at the Fountain House in Lund, a group of people diagnosed with mental health disorders. The study aimed to uncover the digital barriers they faced, thus contributing to the discussion on digital inclusion and the divide. Through extensive research, the study examined the digital divide comprehensively, emphasizing the role of social sustainability in achieving digital inclusion. Barriers such as missing skills, technical, external, and individual were meticulously analyzed. Based on these findings, a prototype was developed to bridge the digital divide and foster digital inclusion. The study's efforts in addressing digital barriers at the intersection of digitalization and mental health disorders offer insights into the digital divide and practical strategies for achieving social sustainability in the digital age.