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"Varför går det så långsamt?" : En kvalitativ fallstudie om utmaningar och betydelsen av Business IT Alignment i projekt för digital innovation inom offentlig sektorFagerholm, Ellinor, Schmidt, Nathalie January 2021 (has links)
Regeringens ambition är att Sveriges myndigheter, kommuner och regioner ska vara bäst i världen på att använda digitaliseringens möjligheter. Något som står i vägen för detta mål är det digitala arvet i form av föråldrade system som inte kan bytas ut på grund av begränsade ekonomiska möjligheter. Ett sätt att hantera det digitala arvet kan vara innovation, som exempelvis kan innefatta RPA (Robotic Process Automation). Denna digitala innovation tvingar inte organisationer att byta ut redan existerande mjukvarusystem vilket gör att det kan ses som en enkel lösning för offentlig sektor. För att underlätta effektiviseringen av projekt för digital innovation kan samverkan mellan verksamhet och IT (Business IT Alignment: BITA) vara avgörande. Då intressentgrupperna medborgare och myndighet oftast involveras i studier inom den offentliga kontexten upplever vi att ytterligare studier behöver göras om samverkan mellan interna intressenter. Litteraturen kopplat till digital innovation inom offentlig sektor fokuserar främst på utmaningar som byråkrati och lagar vilka är svåra att förändra och mindre på interna sociala utmaningar. Därför behöver fler studier utforska utmaningar kopplat till båda dessa faktorer.I vår kvalitativa fallstudie vill vi bidra med kunskap om olika intressenters upplevelse av projekt för digital innovation inom den offentliga sektorn. Baserat på intressenternas upplevelser utforskar studien vilka faktorer som kan påverka ett sådant projekts fortgående vilket gör att vi utgår från frågeställningarna; Vad finns det för utmaningar i projekt för digital innovation inom offentlig sektor? och Vilken betydelse har Business IT Alignment i ett projekt för digital innovation inom offentlig sektor?. Det studerade fallet är en svensk myndighet som arbetar med att införa RPA för en intern process vilket vi valt att kalla för ett projekt för digital innovation. Datainsamlingen har gjorts genom semistrukturerade intervjuer med intressenter på både verksamhets- och ITsidan i myndigheten. Denna data har sedan analyserats och tolkats genom tematisk analys där vi tagit fram teman utifrån empirin och studiens teoretiska referensram. De slutsatser vi kunnat dra gällande den första frågeställningen är att de utmaningar som finns i projekt för digital innovation inom den offentliga sektorn är val av arbetsform, riskavvisande kultur och bristande Business IT Alignment. Slutsatsen gällande den andra frågeställningen är att Business IT Alignment har stor betydelse i projekt för digital innovation inom offentlig sektor. Bristande BITA är tillika den främsta utmaningen att ta hänsyn till när det kommer till att lyckas med sådana projekt.Studien bidrar med insikter kring vilka utmaningar som kan finnas för projekt för digital innovation inom offentlig sektor samt vilken betydelse BITA har för sådana projekt. En viktig insikt är att utmaningarna Val av arbetsform och Riskavvisande kultur leder till utmaningen Bristande BITA, vilket belyser att det kan finnas relationer mellan olika utmaningar. Med dessa insikter är studiens kunskapsbidrag att skapa diskussion och väcka nya tankar som kan hjälpa berörda verksamhetsaktiva att bättre förstå och planera liknande projekt som involverar digital innovation.
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DIGITALA SÄLJPROCESSER : Digital innovation som en drivkraft för digital transformationFransson, Andreas, Frisk, Sebastian January 2020 (has links)
In today’s highly digital world a great undertaking for organizations is the transformation of value processes from the classical analog to the modern digital. How and when does this transformation unfold and could digital innovations within sales processes be a driving force for this transformation. For companies striving to achieve such change how and when transformation is possible is an important question to answer. Drawing on extent research through Vial (2019) and Skog (2019) on digital transformation, we aim to answer this question with a multiple case study design covering five different organizations with ties to a consulting firm that provides digital innovation in the form of Search Engine Optimization, web-site development and sales process development. Using the assumption that the disruption has already happened and that companies need to be ambidextrous we analyze our empirical material through key constructs in Vial’s (2019) process model of digital transformation to get a broader understanding of how and when these innovation processes facilitates responses to environmental change by resulting in digital transformation. We find that within some of these organizations a digital transformation has happened through the innovation process, but we also find that some companies are hindered in the transformation by external variables
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Seeking the Unknown : A Multiple Case Study of Traditional Industries Engagement in the Digital LandscapeKyrk, Marcus, Eriksson, Jakob January 2021 (has links)
The digital landscape of the modern age is frequently disrupted by new and innovative technologies, causing traditional industries to become calcified. This study examines how organizations within a traditional setting are confronted with numerous challenges when undertaking the challenge of remaining relevant in a digital age. The growing interconnectivity across multiple business landscapes demands new and innovative forms of managing a business. Nevertheless, the related research on how traditional industries are adapting to the digitalization of society is limited. Therefore, the study aims to illustrate the phenomena of emerging organizational barriers caused by an ever-changing digital market through incorporating a multiple case study of two traditional organizations and asking the research question: “What barriers emerge as traditional firms seek to actively engage in the digitalization of society?” The study defines two such barriers, (1) The internal stress of an expanding organization and (2) the underlying silos of Sigma. The separate barriers illustrate an insight into the importance of understanding and mastering the internal process of continuous transformation.
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Managing Open Digital Technology in the Cluster Environment : A case study of the Cluster of Forest TechnologySimbi, Nadia, Panagiota, Koukouvinou January 2019 (has links)
The role of open innovation is becoming increasingly important for organizational competitiveness, while digital technologies provide new opportunities for organizational innovativeness. Regardless of domain and industry, digital technologies have reshaped structure, business logic and organizational dynamics. In that spirit, the forestry industry moves from the traditional model to the open paradigm, embracing the significance of purposive external exploration and internal exploitation of knowledge and technologies. Although the importance of digital technologies has been highlighted by academia, their enabling role in the open innovation process is insufficiently explored. Moreover, little research showcases the systematic way to organize for open innovation in the digital world. This process towards openness creates new opportunities as well as challenges. In order to investigate these emerging challenges and opportunities for open innovation in a digital world, we conducted a qualitative exploratory case study in the Cluster of Forest Technology in northern Sweden. Our results illustrate that challenges such as trust, power asymmetries, knowledge flow and coopetitive activities need to be managed. This study contributes to the existing literature by providing a way to address these challenges, seize more opportunities and bridge the gap between open innovation and digital technologies.
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Sensemaking and human-centred design : a practice perspectiveHoleman, Isaac January 2017 (has links)
This dissertation explores how people address problems of real human concern in situations of complexity, ambiguity, uniqueness, conflicting values and rapid change. Such circumstances stretch formal and idealistic rules and procedures to the breaking point. And yet, people in a variety of fields work through such difficulties in a pragmatic manner, at times finding ways to assert their humanity. Sensemaking and human- centred design are related activities through which many people approach such work. Through cases in digital innovation, global health care delivery and an unlikely voyage of the Amazon River, this portfolio shows that they are relevant to a wide range of settings. Rather than isolating the components or key variables of such work and taking their measure, this research advances a more holistic view of sensemaking and designing as sociomaterial practices. My research is grounded in performing the phenomenon of study, offering insights from complex practice rather than a spectator’s study of it. This ethnographic approach has yielded theoretical contributions related to designing for the emergence of practices, embodied sensemaking, a more substantive notion of what it means to be ‘human’ centred and more pragmatic ways of investigating sociomaterial practices. By discussing sensemaking and human-centred design as antidotes to failures of imagination in global health and development, this dissertation suggests a distinctive perspective on why these topics matter for the health of poor and marginalized people around the world.
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Consultancy agencies as actors within the digital transformation journey: a case studyWijayawardhana, Thimali, Kokina, Liene January 2021 (has links)
The complexity that digital transformation brings to the business environment requires new knowledge and expertise in different domains. To avoid the extensive costs of acquiring and managing this knowledge internally, organizations frequently collaborate with external consultancies. In this exploratory case study, we investigate what role the consultancy agencies take within client organizations' transformation journey and how this role is affected by the dynamic nature of digital transformation. The study reveals that the notion of digital transformation in the business environment is fuzzy and challenging not only to the client organization but to the consultancy agency itself which leads to the necessity to narrow down the notion of digital transformation and form a new role.
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KPI:er som katalysator för digital transformation : En kvalitativ studie ifall KPI:er används för att påskynda digital transformation i tillverkande industrier / KPIs as a Catalyst for Digital Transformation : A Qualitative Study if KPIs are Used to Accelerate Digital Transformation in Manufacturing IndustriesSimicic, Stefan January 2020 (has links)
Syfte är att bidra med kunskap kring KPI:ers, efter engelskans Key Performance Indicator, vikt i den digitala transformationen vars mål är att realisera verksamhetens strategi. Hypotesen är att KPI:er kan användas som styrmedel i att påskynda digital transformation och att det därför finns skäl i att studera dess existens och utformning. Frågan man vill få svar på är ifall KPI:er används som styrmedel för att påskynda digital transformation. Baserat på det teoretiska ramverket och det empiriska underlaget kan man konstatera att KPI:er, kopplade till digital förflyttning, har en tydlig relation till organisationens digitala mognad där mognare organisationer har KPI:er kopplade till digital innovation medan de mindre mogna fokuserar främst på intern effektivitet som digitalisering ger upphov till. Vi kan också konstatera att digitala KPI:er förekommer men de traditionella är fortfarande viktigast, då man har svårt att definiera vad som ingår i digital transformation, iallafall för de undersökta organisationerna. Trots faktumet att traditionella KPI:er fortfarande dominerar de undersökta organisationernas ledningsagenda, är KPI:er som förknippas med de nya digitala affärsmodellerna på stark frammarsch.
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DIGITAL INNOVATION MAZE : A Case Study of a X-Reality Innovation DiffusionSjöström, Hannes, Sivakumar, Pavithra January 2023 (has links)
Digital innovation (DI) has enabled businesses to enhance their existing market offerings by integrating digital features. Despite advanced technologies, substantial marketing efforts, and global recognition, businesses can still struggle to convince customers to adopt their digital market offering. This process of spreading novel innovation is known as diffusion. In the fast-growing digital world, due to the unique characteristics of DI, traditional diffusion theories and models shows limited explanatory power, creating challenges for researchers and practitioners alike. With the aim to explore these challenges, we position our research within the IS literature with the following research question: "How and why do diffusion enablers and barriers emerge during digital innovation?". We conducted an interpretive case study of Company X, one of the world's largest consulting firms and an active DI practitioner. Our findings suggest that digital innovation diffusion can be enabled or hindered by several understudied interdependencies in its technological architecture. Furthermore, for successful diffusion, how DI distributed division of labor between layers must be effectively embedded and aligned for value in the clients' context. This study provides novel insights, exciting research avenues, and a diffusion strategy for DI practitioners.
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Strategic innovation in financial sector: Blockchain and the case of Spanish banksGrau Miró, Josep January 2016 (has links)
No description available.
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User research and opportunities for innovation : Exploring methods and toolsPurwanto, Alex January 2016 (has links)
First-class software engineering is no longer enough for an information system product to gain success on a market. Developing successful information system products has become a challenging practice that requires an understanding of those who are going to use the products. As product innovation has become the lifeblood of companies competing in the fast- paced IT industry, the end users have ultimately become those who determine the success of these type of products. User research is conducted to gather insights of users’ contexts, behaviors and feelings when using products. It can be practiced to explore how to create products and features that end users will find useful. This thesis examines how methods and tools used in user research can expose opportunities for innovation. The study was conducted by a literature study and a case study, where user research methods were put to practice to discover opportunities for creating a concept for a new product. Emphasis was also put on studying how to provide utility when developing a new product. The case study was performed over a four month period at an e- commerce company called Swiss Clinic in Stockholm, Sweden. The study shows that opportunities for innovation in user research occur in the interplay between business, user research discoveries and iterative design and that effective communication and artifacts play essential parts for innovating successfully.
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