Denna C-uppsats ämnar att studera prioriteringar hos användare i ett system för processutveckling, med syftet att skapa underlag för en omarbetad implementation. I vissa organisationer handlar det om att öka utnyttjandegraden av investerade resurser, och en sådan plattform ger en bättre kontroll över vilka delar i ett system som påverkas av processförändringar. Underlaget för den konkreta implementation bestod till stor del av resultaten från en enkätstudie, där slutanvändare av ett existerande prototypsystem fick dela med sig av sina synpunkter. Resultatet från studien kombinerades också med relevanta vetenskapliga artiklar och litteraturstudier för att skapa underlag för modellen för den nya plattformen. En stor faktor som påvisades utifrån studien är behovet av tillgänglighet. Detta innefattar bl.a. tydligare relationer mellan entiteter, koncis presentation av data och snabbare informationsåtkomst. Modellen som skapats representerar ett system där fokus på ett dynamiskt och responsivt gränssnitt i kombination med tillgänglighet och logiska arbetsflöden utgör plattformen.

Abstract Research on interorganisational relationships is highly fragmented. It can be found in, for example, sociology, economics, anthropology, psychology, marketing, organisational behaviour, strategic management, and entrepreneurship. It is unsurprising that the terminology and units of analysis vary notably, as does the theoretical basis of the research. The forms of interorganisational relationships researched also vary, including among others networking, outsourcing, strategic alliances, joint ventures, and partnering. The focus of this research is on outsourcing partnerships – what is the process involved in the formation and management of a software research and development (R&D) outsourcing partnership and what are the factors that affect the successful outcome of the said relationship. Understanding of how the relationship works, how it grows and develops is crucial for getting the best out of the collaboration and for avoiding possible difficulties. Outsourcing and partnering have been researched from many different viewpoints, depending on the domain. Some common topics of interest can still be found and they are presented in this study. However, a complete picture of an outsourcing partnership life cycle cannot be found in the literature. Because of that a synthesis outsourcing partnership life cycle model has been created based on the models found in other studies. In the second part of the study, empirical data from a software R&D outsourcing partnership case is analysed based on the synthesis model, and a new, improved model is created. The new model gives a more in-depth insight into the formation and management of an outsourcing partnership. Also, the success factors collected from the case are compared to the ones found in the literature. Even though the model is created and presented mainly from the customer company viewpoint, it has been affected by the partner company viewpoint as well, as the case data was collected from both companies.

Corporate governance has been heavily criticised because of failures of companies across the globe. In response to these failures, legislative and regulatory changes have been introduced. However, sceptics argue that compliance to these legislative and regulatory acts is costly and time consuming, contributing to overregulation. Furthermore, these measures lack business value and there is no guarantee that adherence to these measures can be enforced. This thesis presents an argument for the better utilisation of electronic means and specifically Business Process Management Systems (BPMSs) in support of corporate governance. Orlikowski’s theory of “Technologies-in-Practice” is applied as theoretical underpinning to guide the research process. This thesis follows an interpretive research paradigm approach to gain insight and understanding of how the King principles for governance, can be inscribed into BPMSs and their components to improve corporate governance in South Africa. The theory of Orlikowski supports the structuration perspective of the research phenomenon. During this study, data was collected from a BPMS vendor company and seven South African BPMS user companies. After following a process of triangulation, the research findings were used to propose a theoretical framework that explains the utilisation of BPMSs in support of corporate governance in South Africa. Finally, a theoretical framework, reviewed by experts from the domains of corporate governance and business process management, is presented. / Thesis (PhD)--University of Pretoria, 2014. / gm2014 / Informatics / unrestricted

The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the human resource perspective. Resource analysis in business processes has not been defined, and only a few analysis operations can be glimpsed in previous approaches. In this paper, we identify and formally define seven design-time analysis operations related to how resources are involved in process activities. Furthermore, we demonstrate that for a wide variety of resource-aware BP models, those analysis operations can be automated by leveraging Description Logic (DL) off-the-shelf reasoners. To this end, we rely on Resource Assignment Language (RAL), a domain-specific language that enables the definition of conditions to select the candidates to participate in a process activity. We provide a complete formal semantics for RAL based on DLs and extend it to address the operations, for which the control flow of the process must also be taken into consideration. A proof-of-concept implementation has been developed and integrated in a system called CRISTAL. As a result, we can give an automatic answer to different questions related to the management of resources in business processes at design time.

The aim of the present masters thesis is to create a guide, which leads small and medium enterprises to business process digitization. It is presumed that the enterprise has already implemented business process management on a certain level. The theoretical part of the thesis defines important terms and describes benefits and possible problems that are connected with the implementation of business process automation. The most important tools, methods and principles which help with the transformation of a business process to an automated process by ICT are described in the thesis.  Possible steps that can be made by a medium insurance company during the implementation of business process digitization are described in the practical part. Every step is demonstrated on a concrete example.  The thesis brings the reader a specific summary of knowledge of business process management and digitization. It creates a baseline for a guide of implementation of intern processes of the company.

Health-care delivery involves clinical handover processes that occur at many levels of inpatient care. These processes are essential to an effective health-care system due to their role in achieving efficient communication, reducing transmission time, and lowering costs. Ensuring safe and effective handover requires the coordination of multiple care providers that work together to deliver patient care efficiently. Poor coordination during handover can have major effects on patient care, leading to loss of information and contributing to adverse events. As health-care delivery evolves to become more patient-centered, handovers from short- to long-term care need to maintain a strong communication, which in turn will depend on the evolution of support systems for that communication. Due to the wide range of care providers and patient needs, there has so far been a lack of research work on handover processes. This study aims to explore the clinical handover process for patients moving from a cardiology unit to home and community care settings, and how they are affected by varying degrees of communication. It relies on literature review and a case study conducted at Montfort Hospital, Ontario, to identify and analyze the major factors involved in this type of handover, and to form suggestions about how this process could be improved. This thesis analyzes process scenarios arising in the case study, modeling them using business process management (BPM) tools and techniques to identify problems and formulate solutions. A model of the existing process is created and analyzed using business process management notation (BPMN), and is then subjected to analysis, the results of which identify several communication issues with a potential to cause delays and information loss. The findings highlight the importance of collaboration among care providers, and indicate the potential uses of BPM methodology to choreograph that collaboration. The study ultimately shows how improvements to collaboration and information exchange can increase the communication effectiveness in handover processes and reduce the probability of adverse patient events.

This diploma thesis deals with the usage of agents in business process modelling. The aim is to identify possible uses in the problem area and to evaluate their potential. Intended usage is analysed on the basis of the objectives of process modelling. Described in detail, it focuses on potential application of agents in a process modelling itself, in deploying executable and flexible processes, process improvements and finally in dynamic planning. A further objective is to provide an overview of current research and literature in problem area. To fulfil the goal available literature is analysed and basis approaches are demonstrated in case study. Paper does not address the implementation of multi-agent systems (MAS). Following introduction reader is guided though basic elements of the processes and their modelling, concept of agents and modelling of MAS. As a process modelling notation BPMN in planned 2.0 release was selected. Next section is devoted to the usage of agents. The last part of the work is a case study discussing the possibilities of agents application in company operating public car auctions. In addition the process model (BPMN) transformation to agent model is presented and further developed as a interconnection between process modelling and agent-based systems. Combination of agent approach with business rules and hybrid simulation are proposed as the most promising usages.

The theme of this thesis is a process analysis of the Prague Congress Centre. The purpose of diploma work is to propose more effective running of processes in the company. The theoretical part focuses on business processes, process analysis and graphical languages. Another part deals with company's reservation system and analyzes typical characteristics of reservation systems. The main focus of the thesis is on process analysis of Prague Congress Centre, Inc. Current situation is analyzed and more effective operations which run through the whole company are proposed and evaluated. The emphasis is put on differences evaluation between present and proposed situation and suggestion for change. Another part deals with gaps detection in reservation system which is closely connected with chosen analyzed processes. These gaps, up to certain stage, do not allow effective running of chosen processes.

Les projets de gestion des processus métiers apparaissent de plus en plus présents dans les préoccupations des décideurs. Ils semblent apporter de nombreux bénéfices, mais ils amènent les organisations à devoir dépasser d'importantes difficultés ; elles devront concilier de nombreuses contraintes, internes – en termes de performance ou de gestion de leurs ressources – ou externes – notamment en termes de contraintes de normalisation et/ou réglementaires –, source d'équivocité pour les acteurs. Notre problématique est alors la suivante : dans une situation fortement équivoque telle que la prise en compte d'une nouvelle norme, quelle méthodologie de management des processus permettrait de mieux concilier les contraintes internes et externes de l'organisation ? Nous proposons de nous appuyer sur un cas original d'adaptation d'une organisation industrielle aux contraintes de normalisation et sur l'étude de la littérature portant sur le management des processus, la création de sens et la théorie de la régulation sociale. Notre objectif est de mettre en évidence les caractéristiques d'un dispositif de management des processus qui puisse répondre à notre questionnement. Nous proposerons et défendrons alors la thèse suivante : les démarches de management des processus trouvent un réel écho auprès des managers car elles sont susceptibles de les aider à créer du sens, grâce aux cadres que leur mise en place suppose et aux interactions qu'elles permettent. / Managers appear to be more and more concerned by business process management projects. Although these systems seem to bring many benefits, organizations are required to overcome major difficulties; by conciliating numerous constraints, both internal –in terms of performance or resource management– and external –particularly in terms of standards, and/or regulation–, a source of equivocality for actors. The issue could be described as following: in a highly equivocal situation such as a new standard integration, which business process management methodology could conciliate better internal and external constraints of the organization? We propose to build on an original case of adaptation of an industrial organization facing standardi-zation constraints and on the study of the literature of business process management, sense-making and social regulation theory. Our aim is to highlight the characteristics of a business process management system that could enable us to answer our questioning. We will there-fore propose and defend the following thesis: business process management appeals to managers because it is likely to help them in sensemaking through its required framework and interactions introduced.

The aim of the thesis is the specification of user requirements for complaints and claims management in selected company providing financial services in the Czech Republic. The first section explains the basic theoretical background in the field of process management and information systems. It is also discussed the view of complaints and claims management from customer side. The second section describes the system of complaints and claims management in the company. Based on the analysis of the process the next section specifies the user requirements for a new information system and assesses expected benefits and potential risks of implementing a new information system.