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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
121

Die invloed van stres op die gehalte van werklewe en die effektiwiteit van ‘n ‘stresbeheerprogram’ aan ‘n tersiêre opleidingsinstelling (Afrikaans)

Buys, Rina 04 June 2009 (has links)
AFRIKAANS : In hierdie studie is daar enersyds bepaal of daar spesifieke stressore aanwesig is wat tot werknemers van die betrokke tersiêre opleidingsinstelling se verhoogde stresvlakke en gepaardgaande siening van ‘n negatiewe gehalte van werklewe (GWL) bydra. Andersyds was die fokus op die effektiwiteit van die huidige Stresbeheerprogram (SBP), waar vasgestel is of deelname aan die spesifieke program tot 'n beter en meer positiewe ervaring in die werknemer se GWL bydra. Die studie het uitgebreide teoretiese perspektiewe op die gehalte van werk, stres, welstand en intervensies in die werkplek voorsien. Vanuit die literstuurstudie in gemelde hoofstukke 2, 3, 4 en 5 blyk dit duidelik dat verandering in die werksomgewing en die gevolglike stres wat dit meebring op die werknemer se belewenis van welstand en gehalte van werklewe impakteer, en dat die werknemer se reaksie op beide voorafgaande die deurslaggewende faktor in die bereiking van gesondheid en welstand is. Werkgewers het die verantwoordelikheid om ‘n gelukkige werkplek te vestig deur die benutting van intervensieprogramme ten einde werknemers in staat te stel om eienaarskap van hul lewens te aanvaar in die bereiking van optimale gesondheid en welstand. Die literatuurstudie is opgevolg deur ‘n empiriese ondersoek waartydens evaluatiewe navorsing benut is. Die kwantitatief-kwalitatiewe navorsingsbenaderings met fokus op Creswell se ‘dominant- less-dominant’ model is gebruik, waar die kwantitatiewe fases as oorheersende paradigma gebruik is. Die kwantitatiewe beskrywende opname-ontwerp se ewekansige kruisseksie-opname is benut om ondersoek in te stel na die aard, omvang en impak van stres op die GWL van werknemers aan die betrokke tersiêre opleidingsinstelling. Die aangepaste ‘ASSET’-posvraelys is aan respondente van die twee gekose fakulteite en respondente van die SBP voorsien. Die kwasieksperimentele navorsingsontwerp se een-groep voortoets-na-toets ontwerp en handafgelewerde vraelyste het gedien as tweede kwantitatiewe fase van die studie. Tydens fase drie, die kwalitatiewe fase, is die gevallestudie met fokus op kollektiewe gevallestudie as navorsingstrategie gevolg waartydens semi-gestruktureerde onderhoude met ‘n onderhoudskedule gebruik is om addisionele inligting te bekom. Die belewenisse en behoeftes van die respondente, wat die SBP opleiding voltooi het, is bepaal ten einde sodanige belewenisse en behoeftes tydens die aanpassings van die SBP in ag te neem. Die gestruktureerde vraelyste, sowel as die semigestruktureerde onderhoude is as voor- en na-toets gebruik om die effektiwiteit en die benuttingswaarde van die huidige SBP te bepaal. Die keuse van die onderskeie benaderings, strategie en ontwerpe, wat tydens die navorsingsproses gevolg is, was relevant en suksesvol ten einde die geformuleerde probleem aan te spreek, die navorsingsvrae sinvol te beantwoord, en die hipotese te bevestig. Die navorser kon dus daarin slaag om, deur gebruikmaking van metodologiese triangulasie, die kwantitatiefkwalitatiewe benaderings te kombineer waartydens meervoudige metodes aangewend is om alle moontlike aspekte van dieselfde fenomeen te beskou en te vergelyk, en sodoende die geldigheid daarvan te verifieer. Gebaseer op bevindinge, kan die gevolgtrekking gemaak word dat stressore wel by werknemers van die betrokke tersiêre opleidingsinstelling aanwesig is, dat stres ‘n wesenlike impak op die GWL van werknemers het, en dat die huidige Stresbeheerprogram wel ‘n verbetering in die GWL van werknemers teweeggebring het. ENGLISH : On the one hand this study determines whether there are specific stressors present, which lead to higher stress levels and contribute to the accompanying negative quality of worklife perspective of employees at the relevant tertiary institution (QWL). On the other hand the focus is on the effectiveness of the current Stress Management Programme (SMP), in order to determine whether participation in this specific programme contributes to a better and more positive experience of the employee's QWL. This study provides extensive theoretic perspectives on the quality of work, stress, wellbeing and interventions in the workplace. From the literature review in Chapters 2, 3, 4 and 5, it is clear that change in the work environment, and the subsequent stress it imposes, impacts on the employee's experience of quality of worklife and wellbeing and the employee's reaction to both these is the decisive factor in reaching health and wellbeing in the workplace. Employers have the responsibility to establish a healthy workplace by utilising intervention programmes in order to enable employees to accept ownership of their lives in reaching optimum health and wellbeing. The literature review is followed by an empirical investigation during which evaluative research was utilised. The quantitative-qualitative research approaches, with focus on Creswell's ‘dominant-less-dominant’ model was used where the quantitative phases were used as the dominant paradigm. The quantitative descriptive design's random cross section is utilized to investigate the nature, extent and impact of stress on the QWL of employees at the relevant tertiary education institution. The adapted ‘ASSET’ mailed questionnaire was provided to respondents from two chosen faculties and respondents who participated in the SMP. The quasiexperimental research design's one-group pre-test / post-test design and hand-delivered questionnaires served as the second quantitative phase of this study. During the qualitative third phase, the case study, with focus on a collective case study as research strategy, was followed during which semi-structured interviews with an interview schedule were used to obtain additional information. The experiences and needs of respondents, who completed the SMP training, were determined in order to take into account these experiences and needs when the SMP is adapted. The structured questionnaires, as well as the semi-structured interviews were used as pre-test and post-test to determine the effectiveness and the utilization value of the current SMP. The choice of the different approaches, strategy and design which were followed during the research process, were relevant and successful in order to address the formulated problem, to provide a sensible answer to the research question, and to confirm the hypothesis. The researcher could therefore succeed to, by using methodological triangulation, combine the quantitative-qualitative approaches, during which multiple methods were applied to explore and compare all possible aspects of the same phenomenon and to subsequently verify the validity thereof. Based on findings, the following conclusion can be made: firstly, there are stressors present at the relevant tertiary education institution; secondly, stress has a substantial impact on the QWL of employees; and the current Stress Management Programme contributes to an improved QWL of employees. / Thesis (DPhil)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted
122

Strategising to effect change during a strategic change initiative: middle manager perspective in a South African higher education institution

Van Niekerk, Kirstin 03 1900 (has links)
Problem statement – The strategic roles and responsibilities of professional middle managers (at a South African university) are not aligned with the accountability and authority required while strategising to effect strategic change. Through an in-depth exploration of practitioners, their practices, behaviour, cognition and emotions during strategising, insights in the development of practical wisdom was gained. Purpose – The purpose of the empirical research study was to investigate how professional middle managers strategise to effect change during strategic change. The study context was a South African higher education institution undergoing internal organisational change. Four main research themes were explored with particular reference to the professional middle manager as a strategic practitioner, namely one who DOES, THINKS, FEELS and REFLECTS. Design, methodology and approach – An explorative and interpretive study was conducted utilising a single case and qualitative research methodology. An interpretative phenomenological analysis (IPA) was conducted, which aimed to explore the rich experiences of the participants and the way they make sense of their personal journeys during the strategic change initiative. Strategy as practice theory was selected as the theoretical foundation for the study. In-depth, semi-structured interviews were conducted, and participants provided self-reflection assessments contributing to a unique data gathering method. Findings – The results suggested the professional middle managers make use of holistic and comprehensive practices to effect change as they strategise during strategic change. Five formal strategic roles were confirmed relevant as enacted by the professional middle managers, i.e. implementing strategies, interpreting and communicating information, facilitating adaptability, downward supporting and upward influencing. In addition, six distinctive practices were identified, namely adapting, effecting change, collaborating, mobilising, peacekeeping and overseeing. v Research limitations and implications – The results of the study cannot be generalised due to the single case methodology; however, key learnings and insights can be utilised. Practical implications – It is recommended that the middle managers’ key performance indicators be aligned with the required accountability and authority required to fulfil their strategic roles while effecting change. In addition, the development of tailor-made training programmes as well as coaching and mentoring is advocated in order to transition adequately into a middle management role. / Graduate School of Business Leadership / D.B.L.
123

Osamostatňování klientů zařízení náhradní výchovné péče v mezinárodním srovnání / Gaining Independence of Clients of Facilities of Alternative Education Care in International Comparison

Prokop, Petr January 2015 (has links)
Gaining independence of clients in the system of the alternative education care is the cardinal topic of the work. Within the framework of the international comparison, the author analyses and makes a survey of the problems accompanying this process. The work does not contain only the conclusions the author came to based on the research in chosen countries (Czech Republic and Poland) but also presents suitable recommendations how the problem of gaining independence of clients of the alternative education care can be solved. The introductory part is applied to theoretical solutions, the international comparisons and examples of a good practice abroad. The author follows opinions of different experts in causalities of the problem from the influence of the biological family through socialization of the clients of the education care to the very problems of the institutional care. He presents these opinions subsequently in the context. In the methodological and research parts the author tries to answer the cardinal question: "What is way the clients of the alternative education care are prepared in order to gain independence?" Within the framework of the qualitative design of the research, the author is mediating the readers the real situation which the clients gaining independence and their carers are...
124

Hodnocení vědy a výzkumu na Ústavu vědeckých informací 1. lékařské fakulty Univerzity Karlovy v Praze / Evaluation of Science and Research at Institute of Scientific Information of 1st Faculty of Medicine of Charles University in Prague

Christelová, Alžběta January 2011 (has links)
The thesis focuses on the evaluation of Research and Development in the Czech Republic. The introductory part of thesis highlights the recency of the topic and describes the quantitative and qualitative methods of assessing outlets of science. The second part of the thesis discusses in detail the evaluation of science in the Czech Republic; the legislative framework and the evaluation of Research and Development are mentioned. The third chapter shows the evaluation of institutional Research and Development and uses the 1st Faculty of Medicine of Charles University in Prague as an example. The core of the thesis is the fourth chapter with an analysis of selected primary scientometric data. The final part summarizes the entire topic and highlights some problem areas [Author's abstract].
125

The influence of person-environment fit, person-organisation fit and person-job fit on career satisfaction and intention to leave among university academics

Sebolaoa, Refiloe Engelina January 2020 (has links)
M. Tech. (Department of Human Resource Management, Faculty of Management Sciences), Vaal University of Technology. / The face of South African (SA) universities’ academic environment has changed over the past decade, primarily propelled by transformation issues, new policies and practices, which also required academics to have certain skills and attributes. Recruiting and retaining key academics in the public higher education (HE) are not once-off events; they are ongoing processes that involve analysing the needs, culture and practices of the organisation and identifying individuals whose skills and personalities better meet those organisational needs. Given the rapid restructuring and transformation of SA public HE, recruiting and retaining of essential talent has been a huge challenge experienced by higher education institutions (HEIs). Research relating to how HEIs could better attract and retain key talent has, however, been scarce; as such, this study aims to fill the existing gap in the literature. Against this background, this study aimed at exploring the influence of person-environment fit (PEF), person-organisation fit (POF) and person-job fit (PJF) on career satisfaction (CS) and the influence of CS on intention to leave (ITL) among university academics. Embedded within a positivist paradigm, the study followed a quantitative research approach. A structured questionnaire was used to measure study constructs. In addition to the soliciting information on the demographic variables, respondents were requested to complete five different measuring scales, namely the general environment fit scale (GEFS), organisational culture profile (OCP), the knowledge, skills and ability profile (KSAP), the career satisfaction scale (CSS) and the intention to leave scale (ITLS). A total of 550 questionnaires were distributed to the identified sample of university academics and from that distribution only 202 questionnaires were used for data analysis. Descriptive statistics techniques as well as correlation and regression analysis were used to evaluate academics’ perceptions and relationships between study constructs. Findings revealed the existence of strong positive associations between the three fit constructs and CS and a negative association between CS and ITL. The findings also propose that the HEI could use fit dimensions to increase the level of academics’ CS and reduce their proclivity to leave the HEI. Academics’ CS can be enhanced by the implementation of a career advancement policy that will ensure that academics are provided with fair and equal training and development opportunities and are promoted based on their individual performances. To constantly reduce the propensity to leave the institution, the HEI could continuously satisfy career goals of academics through the provision of career progression opportunities.
126

Strategische und operative Handlungsoptionen für wissenschaftliche Einrichtungen zur Gestaltung der Open-Access-Transformation

Pampel, Heinz 11 June 2021 (has links)
Die vorliegende Arbeit befasst sich mit der Rolle von Forschungseinrichtungen in Deutschland bei der Transformation des wissenschaftlichen Publikationswesens von Subskription zu Open Access im Bereich wissenschaftlicher Fachzeitschriften. Die Open-Access-Transformation zielt darauf ab, das tradierte Subskriptionsmodell zu überwinden und innovative Verfahren der digitalen Wissenschaftskommunikation zu ermöglichen. Diese Arbeit untersucht, welche Handlungsoptionen sich Forschungseinrichtungen zur Gestaltung der Open-Access-Transformation eröffnen. Auf Grundlage einer Darstellung der Handlungsoptionen in den Bereichen Strategie und Kommunikation, Services und Infrastrukturen, Geschäftsbeziehungen mit Verlagen und Kooperationen wurde die Umsetzung dieser Handlungsoptionen in der Praxis analysiert. Hierzu wurde eine Erhebung unter 701 wissenschaftlichen Einrichtungen in Deutschland durch-geführt. Mit einer Rücklaufquote von 403 antwortenden Einrichtungen (57,49 %) wird die Betei-ligung an der Umfrage als sehr positiv bewertet. Diese bislang wohl umfangreichste Studie zum Thema, zeigt, dass die akademischen Einrichtungen in Deutschland bis dato nur wenige Handlungsoptionen zur Förderung von Open Access umsetzen. Während die Verbreitung von Open-Access-Repositorien positiv zu bewerten ist, stehen der Um-gang mit Open-Access-Publikationsgebühren und damit verbunden auch das Monitoring von Publikationskosten noch am Anfang. Die Ergebnisse der Erhebung deuten auf einen hohen Handlungsbedarf hin. Über die quantitative Erhebung hinaus, die die Lücke einer fehlenden Datenbasis zu Open Ac-cess in Deutschland schließt, formuliert die Arbeit in einem anwendungsbezogenen Ansatz Empfehlungen für die weitere Befassung mit der Open-Access-Transformation an Forschungseinrichtungen in Deutschland. Ein Fokus liegt dabei auf Aktivitäten, die sich im Bereich der wissenschaftlichen Bibliotheken ergeben. / This thesis investigates the role of research institutions in Germany in transforming scholarly publishing from subscription to Open Access in the field of scientific journals. Open Access transformation aims to overcome the traditional subscription model to further innovative methods of digital scholarly communication. The study examines the options open to higher education institutions and research performing organizations for shaping the Open Access transformation. The thesis presents a description of these options in the areas of strategy and communication, services and infrastructures, business relations with publishers and cooperation. Then, the implementation of these options in practice was analyzed. For this purpose, a survey was conducted among 701 academic institutions in Germany. The response rate of 403 responding institutions (57.49%) can be considered very positive. This survey, which is probably the most comprehensive on the subject to date, shows that higher education institutions and research performing organizations in Germany have so far implement-ed only a few options for promoting Open Access. While the distribution of Open Access repositories is positive, the handling of Open Access publication charges and the associated monitoring of publication costs are still at the beginning. The results of the survey indicate a high need for action. The presented quantitative survey closes the gap of missing data on Open Access in Germany. Based on this new dataset, the study formulates recommendations for further engagement with the Open Access transformation at research institutions in Germany. One focus is on activities that arise in the area of academic libraries.
127

The relationship between sense of coherence, time-to-degree and academic achievement in the non-traditional student at a distance learning institutions

Ley, Louise 17 March 2014 (has links)
Stress in non-traditional students may be associated with psychological stress which could adversely affect academic and job performance. Sense of Coherence a resource enabling people to manage tension in a health promoting could positively affect performance. The objective of this study was to investigate how SOC, time-to-degree and academic achievement influence each other in non-traditional students. A cross-sectional survey design was used in this descriptive study. The convenience sample consisted of three hundred and sixty six non-traditional students at a distance learning institution in South Africa. Secondary data for this research came from students who had completed the short form OLQ-13 as part of the official study material for a research module at a particular distance education institution. No theoretical relationship could be found between SOC, time-to-degree and academic achievement. The empirical relationship proved that SOC could not be used as a predictor of time-to-degree and academic achievement of the particular sample under investigation. / Industrial & Organisational Psychology / M. Com. (Industrial and Organisational Psychology)
128

The experiences of recognition of prior learning nursing candidates related to the four year comprehensive nursing training programme at a nursing education institution in Gauteng

Mothokoa, Nomathemba Bridgette 01 June 2016 (has links)
The purpose of this study was to explore and describe the experiences of Recognition of Prior Learning (RPL) nursing candidates related to the four-year comprehensive nursing training programme at a Nursing Education Institution in Gauteng. To this end an exploratory descriptive qualitative research design was undertaken. The research sample comprised of 13 purposefully selected participants. Face-to-face individual interviews, using open-ended questions (Grand tour), were used to collect data, which was analysed using Tesch’s approach. Findings from the study highlighted the challenges faced by nursing RPL candidates as adult students. These included challenges related to their theoretical learning as well as their clinical facility experiences. Based on the study results, recommendations were formulated in assisting them to successfully and timeously complete their nursing programme / Health Studies / M.A. (Nursing Science)
129

A REALIDADE DA PEQUENA EMPRESA DE MÉDIO PORTE DO ENSINO SUPERIOR FACULDADE ALIANÇA NO MUNICÍPIO DE ITABERAÍ.

Leles, Celia Alves de 10 December 2015 (has links)
Submitted by admin tede (tede@pucgoias.edu.br) on 2016-09-02T17:40:18Z No. of bitstreams: 1 CELIA ALVES DE LELES.pdf: 1521803 bytes, checksum: cd3e757bb2130fa009ac8627748b5353 (MD5) / Made available in DSpace on 2016-09-02T17:40:18Z (GMT). No. of bitstreams: 1 CELIA ALVES DE LELES.pdf: 1521803 bytes, checksum: cd3e757bb2130fa009ac8627748b5353 (MD5) Previous issue date: 2015-12-10 / The study aims to investigate questions that hinder the growth of small HEIs (Higher Education Institutions). Through field research and institutional evaluation, we sought to compare the results obtained in an evaluation process in the academic community and local, interpreting the reality of small IES-private, located in the interior of Goiás, FAIT (Alliance School), there are 07 (seven) years operates in the field of higher education, as PMIES, with an approximate capacity of 300 students enrolled. This paper compares the standards and guidelines of the National Assessment of Higher Education Institutions System - SINAES / CONAES, from the data collected and analysis by research conducted by ABMES, between the years 2013-2014, and by analysis of research authors like Ristoff and Sobrinho. The analysis began with the lifting of qualitative comparative profile, matching the CPA's (committee for assessment) internal and external of the same HEI (2013), as well as bibliographic data and documentaries, which provided the mapping references and the reality of small private institution in the city of Itaberaí. Then made up his own field research HEIs (Higher Education Institutions) in 2014, through a detailed, organized that provided the search suggestions, projects as alternative to improve the competitiveness of private small IES and midsize, research object. And, based on field research, completed the CPA (internal) in March and April 2013, analyzed the reality of small HEIs (Higher Education Institutions) and the observation of its influence in the IDH (Índice de Desenvolvimento Humano) (Index Human Development) site. The field research addressed together: the questionnaire, application of complementary interviews by CATI methodology (by telephone) and individually, the representatives of the local community, students and alumni of FAIT (Alliance College); already Institutional Evaluation was carried out by the online system through Web Survey, students and employees FAIT (Alliance College). At first, we tried to understand the reality and the assessment of the scenario of Brazilian higher education in relation to research and the actual phase is the establishment of the small college, in the city and region, higher education institution located in the Central region west Goiano. The results achieved in small IES-FAIT, when comparing to research presented by ABMEIS (2013) suggest greater care and support the permanence of small private HEIs in the municipalities, which are installed in view of the importance of these in the IDH (Índice de Desenvolvimento Humano) (Index Human development), despite the financial difficulties they face. For it is clear the influence of PMIES (Small and Medium Higher Education Institution) to local and regional development, with a tendency to increase per capita income and economic of each region, where they are installed. / O estudo tem como propósito investigar quesitos que dificultam o crescimento das pequenas IES (Instituições de Ensino Superior). Através de uma pesquisa de campo e avaliação institucional, buscamos comparar os resultados apurados em um processo avaliativo junto à comunidade acadêmica e local, interpretando a realidade da pequena IES-privada, situada no interior de Goiás, FAIT (Faculdade Aliança), que há 07 (sete) anos atua no ramo do Ensino Superior, como PMIES, com capacidade aproximada para 300 alunos matriculados. O presente trabalho compara as normas e diretrizes do Sistema Nacional de Avaliação das Instituições de Ensino Superior – SINAES/CONAES, a partir dos dados e análises levantados, por pesquisa realizada pela ABMES, entre os anos de 2013-2014, e mediante análise das pesquisas de autores como Ristoff e Sobrinho. A análise iniciou com o levantamento do perfil comparativo qualitativa, combinando com a CPA´s (Comissão Própria de Avaliação) interna e externa da mesma IES (2013), assim como de dados bibliográficos e documentários, que proporcionaram o mapeamento e referências da realidade da pequena IES privada, no município de Itaberaí. Em seguida fez-se a pesquisa de campo da própria IES (Instituições de Ensino Superior), em 2014, através de uma análise detalhada, organizada que proporcionou a busca de sugestões, projetos como alternativos para a melhoria da competitividade da IES privada de pequeno e médio porte, objeto de pesquisa. E, com base na pesquisa de campo, completada com a CPA (interna), em março e abril de 2013, analisou-se a realidade da pequena IES (Instituições de Ensino Superior), bem como a observação de sua influência no IDH (Índice de Desenvolvimento Humano) local. A pesquisa de campo abordou em conjunto: à aplicação de questionário, aplicação de entrevistas complementares por meio da metodologia CATI (por telefone) e individualmente, a representantes da comunidade local, alunos e ex-alunos da FAIT (Faculdade Aliança); já a Avaliação Institucional foi realizada pelo sistema on-line, através de Web Survey, aos alunos e funcionários da FAIT (Faculdade Aliança). A princípio, buscou-se compreender a realidade e o cenário da avaliação da Educação Superior brasileira no que se refere à pesquisa e a real fase que constitui o estabelecimento da pequena Faculdade, no município e região, instituição de ensino superior localizada na região do Centro Oeste-Goiano. Os resultados realizados na pequena IES-FAIT, ao comparar com a pesquisa apresentada pela ABMEIS (2013) sugerem maior cuidado e apoio a permanência das pequenas IES privadas, nos municípios, que estão instaladas, tendo em vista a importância dessas no IDH (Índice de Desenvolvimento Humano), mesmo diante das dificuldades financeiras que enfrentam. Pois, é nítida a influência das PMIES (Pequena e Média Instituição de Ensino Superior) ao desenvolvimento local e regional, com tendência a aumentar a renda per capita e econômica de cada região, a onde estão instaladas.
130

Contribuição a mensuração de desempenho de processos: aplicação em instituição de ensino superior

Sardelli Neto, João Antonio 12 June 2006 (has links)
Made available in DSpace on 2016-04-25T18:40:18Z (GMT). No. of bitstreams: 1 JOAO ANTONIO SARDELLI NETO.pdf: 1201413 bytes, checksum: 16c2b87722246c16b36ddb6df57c0b79 (MD5) Previous issue date: 2006-06-12 / Due to the incapacity of the public sector to provide resources to support the demand for higher education, during the ten last years, the private education system became protagonist of an unprecedented expansion. Such an expansion created a situation of intense competition, in which only those institutions that may maintain a certain standard of quality for education will survive, supported by an appropriate system for the monitoring of the critical factors for success. The central focus of this study is to perform a test based upon a theoretical reference in order to observe and to treat the processes that affect the performance of a higher education institution, through a bibliographic research and submitting a proposal for a model that may be of interest of the managers of said entities. The proposal advances within the context of higher education institutions, in respect to Measuring the Performance of academic support Processes, in order to identify opportunities to eliminate wastes and to have a continuous improvement. The contribution of the Managerial Accounting for the implementation and monitoring of operational improvement initiatives is examined within a strategic point of view. General principles of Process Management are broached as a manner to create a conceptual basis for the elaboration of indexes that comply with the information requirements to guide the management process. The study submits an analysis of the results achieved, showing the possibility to eliminate wastes and to have a continuous improvement. The concept of Contribution Costing was applied for the classification of courses, by order of absolute value of its contribution towards the final result. The model has shown itself to be appropriate for the recommended objectives / Devido à incapacidade do setor público em prover recursos para suportar a demanda por ensino superior, nos últimos dez anos, o ensino privado acabou sendo protagonista de uma expansão sem precedentes. Este crescimento estabeleceu uma situação de intensa competitividade, devendo sobreviver apenas as instituições que consigam manter um padrão de qualidade no ensino, apoiada num sistema adequado para monitoramento dos fatores críticos de sucesso. O foco central do presente estudo é realizar um ensaio a partir de um referencial teórico para observação e tratamento dos processos que afetam o desempenho de uma instituição de ensino superior, mediante pesquisa bibliográfica e proposição de um modelo que possa ser do interesse dos gestores destas entidades. A proposta se desenvolve no contexto das instituições de ensino superior, no que se refere à Mensuração de Desempenho de Processos de apoio acadêmico, visando identificar oportunidades para eliminação de desperdícios e melhoria contínua. A contribuição da Contabilidade Gerencial para a implementação e monitoramento de iniciativas de melhorias operacionais é examinada dentro de um enfoque estratégico. Princípios gerais da Gestão por Processos são abordados como forma de criar um arcabouço conceitual para elaboração de indicadores que atendam os requisitos de informação para orientar o processo de gestão. O estudo apresenta uma análise dos resultados obtidos, através do modelo proposto para planejamento e controle dos processos selecionados, demonstrando potencial para eliminação de desperdícios e melhoria contínua. O conceito de Custeio por Contribuição foi aplicado para classificação dos cursos por ordem do valor absoluto da sua contribuição para o resultado. O modelo revelou-se adequado para os objetivos a que se propõe

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