A cada dia os assentamentos rurais ganham relevância no cenário nacional e vêm despertando questões que ainda não foram suficientemente tocadas. Algumas destas questões se relacionam com as formas de organização social e as dimensões da sustentabilidade dos assentamentos rurais. Assim, procurou-se a partir do entendimento do processo de formação e constituição da organização interna do assentamento Oito de Outubro (INCRA/Sergipe) localizado no Semi-árido Sergipano, caracterizar e diagnosticar o seu grau de sustentabilidade econômica, social, política e ambiental. A estratégia utilizada nesta pesquisa é de natureza sistêmica, pois considera os sistemas de organização dos trabalhadores rurais portadores de potencial endógeno que permitem potencializar a sustentabilidade. A pesquisa de campo foi realizada entre maio e julho de 2005, através da técnica de observação direta, com aplicação de questionários e entrevistas, tendo como público alvo dirigentes e membros da associação, perfazendo um total de 80% da população. Os 44 indicadores e 53 parâmetros utilizados foram eficazes em identificar a contribuição da organização dos assentados nas quatros dimensões da sustentabilidade e também na identificação dos graus de sustentabilidade do assentamento. O resultado do trabalho demonstrou que a organização dos assentados tem contribuído de forma significativa para elevar o grau de sustentabilidade do assentamento e, conseqüentemente, melhor da qualidade de vida da comunidade.

Este trabalho tem como objetivo compreender os conflitos no interior das práticas sociais e estratégias de luta nos processos de formação e de organização em assentamentos rurais, e seus desdobramentos entre trabalhadores assentados, lideranças e representantes no assentamento da Fazenda Jupira, no município de Porto Feliz (São Paulo), de 1986 até 2006. Na construção da pesquisa buscamos entender o assentamento como espaço social que pode ser expresso nas relações de tensões e conflitos que podem ser desvendadas nas práticas sociais, nas estratégias de luta, impregnadas de simbologias (re)encontros de culturas, espaço de representação e legitimação dos sujeitos sociais. Definimos como área de estudo o Assentamento da Fazenda Jupira, localizado em Porto Feliz/SP, pertencente à Companhia Agrícola, Imobiliária e Colonizadora (CAIC). Optamos pelas entrevistas semi-estruturadas e análises documentais que nos permitiram compreender as várias facetas do conflito. As análises revelam-nos que o conflito no interior das práticas sociais e das estratégias de luta proporciona a incorporação de mecanismos que possibilitam questionamentos de valores seculares (clientelismo, paternalismo), além de instrumentalizar os camponeses com outros conteúdos democráticos que são estruturadores de identidades coletivas. Concluímos que, as práticas e estratégias como: reuniões, assembléias, passeatas, associações, cooperativas e outras redimensionam o universo simbólico, cultural, político e econômico dos assentados e questionam a vida pregressa dos mesmos. / This work intends to understand the conflicts inside in the social practices and the ways of strategies to improve the development process and the organization in the rurals settlements, and his development between settlements laborers, leaders and representatives in settlements from Jupira farm, in Porto Feliz city (São Paulo State), in the period from 1986 until 2006. In the construction of the research we looked for to understand the settlements as social space that it can be expressed in the relationships with tensions, conflicts and they can be unmasked in the social practices, in the ways of strategies, impregnated with symbolic themes, meetings of cultures space of representation and legitimation of social subjects. We defined as study area Jupira Farm Establishment, located in Porto Feliz city (SP), belonging to the Agricultural Company, Real estate and Settler (CAIC). We opted for the semi-structured interviews and documental analyses that we allowed to understand us many facets of conflict. The analyses show us that the conflict inside the social practices and the ways of strategies provides the incorporation of mechanisms that make possible request of secular values (customers, fatherhood), besides it, give tools to the farmer workers with other democratic subjects that are structures of collective identities. We concluded that the practices and strategies like: meetings, assemblies, marches, associations, cooperatives and others, re-structure the symbolic universe, cultural, political and economical of those settlements and they ask about their lifetime before.

This research study analysed the role that experience played in the development of bar managers’ social competencies. Given the social nature of the bar environment, social competencies were perceived to be essential managerial competencies that enable bar managers to manage employees and consumers to ensure that employee and consumer satisfaction is maintained. The literature reviewed discussed the importance of managerial competencies and the composition of social competencies. Experience was conceptualized to develop an understanding of the informal learning method through which competency development occurs. Data was captured through face-to-face interviews, which were based on the Critical Incident Technique (CIT). The data was analysed using the open coding procedures of grounded theory. This research study proposed a process to explain how experience contributed to the development of social competencies. The proposed process, which is called the Social Competency Cache Development Process (SCCD Process), ultimately indicated that experience contributed to bar managers’ social competencies through a reflection process, the residues of experience, and through the familiarity of situations and results. This research study found that experience contributed to the development of bar managers’ social competencies within a process that established an awareness of unfamiliar social competencies or reinforced the effects of familiar effective social competencies. Experience was also found to promote the transition between novel situations and familiar situations, which in turn enabled bar managers to effectively assess social situations and select effective responses to social situations. Consequently, experience improved the probability of bar managers implementing effective social competencies to ensure employee and consumer satisfaction. In essence, experience shaped bar managers’ accumulation of social competencies by promoting the addition of new social competencies or the reinforcement of existing social competencies.

The subject of my master´s thesis “Multi-functional Building” is to make operating project documentation to a building in Boskovice that is drawn as an energy saving house. The concept of the house respects the territorial plan of the city and complements the existing buildings. The house has a basement and three floors with a hipped roof. In the basement there is a cellar and technical background for the object in the 1st floor are 2 establishments , hairdressing salon and a cafe and 2nd floor and 3rd floor are designed for housing.

Masters in Public Administration - MPA / The topic of this mini-thesis evolved out of the author's internship at the Centre for Tourism Research in Africa and his own background in Kampala/Uganda. Both the Western Cape and the Kampala regions ~d as significant tourism regions, with most of the attention falling on formal sector facilities for middle to higher income visitors.

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В магистерской диссертации проводится лингвокультурологический анализ названий заведений общественного питания крупных городов Китая – Пекина, Шанхая и Харбина. В работе выявлены группы эргонимов, выполняющих информативную и прагматическую функции. Определено, что в Китае чаще используются информативно нагруженные эргонимы, которые указывают на род деятельности заведения или тип кухни, которую заведение предлагает своим посетителям. В классе эргонимов, выполняющих прагматическую функцию, выделены номинации ассоциативного характера, объединенные общей позитивной направленностью; семантикой родственных связей и дома, а также использованием цифр, обладающих положительной символикой. / The master's thesis provides a linguistic and cultural analysis of the names of public catering establishments in major cities of China – Beijing, Shanghai and Harbin. The paper identifies groups of ergonyms that perform informative and pragmatic functions. It is determined that informatively loaded ergonyms are more often used in China, which indicate the type of activity of the institution or the type of cuisine that the institution offers to its visitors. In the class of ergonyms that perform a pragmatic function, associative nominations are highlighted, united by a common positive orientation; the semantics of family ties and home, as well as the use of numbers with positive symbols.

It is estimated that there are approximately 42,000 beverage establishments in the U.S. whose annual revenue surpasses $20 billion (First Research, 2014). To facilitate discussion of beverage establishments, it is essential to recognize beverage establishments as businesses whose majority of sales come from alcoholic drinks (Moss, 2010a). In this research, beverage establishments are divided into beverage-only bars, bar/entertainment combinations, and food and beverage combinations. Even though they are a well-established industry, beverage establishments have received little academic attention (Moss, 2010b). For example, previous studies have given little attention to the development of the model that examines the relationships between quality attributes, convenience, perceived price fairness, customer experience, and customer loyalty in beverage establishments. However, current research in other service sectors has showed that quality, pricing and convenience have a strong effect on customer experience and behavioral intentions (Baker & Crompton, 2000; Cronin et al., 2000; Taylor & Baker, 1994; Tian-Cole, Crompton, & Willson, 2002; Woodside et al., 1989). Quality is tightly related to customer experience since it positively affects customer satisfaction and therefore company's profitability (Hallowell, 1996). This study has the following objectives: (1) to develop an instrument to measure the antecedents of customer experience in beverage establishments; (2) to examine the relative importance of different antecedents of customer experience in different types of beverage establishments; and (3) to build a model of various antecedents of customer experience in beverage establishments. This study was conducted in six phases. The first phase was the analysis of previous literature regarding quality attributes, convenience, perceived price fairness, customer experience, customer loyalty, and beverage establishments. The second phase was a development of mixed methodology research design. The third phase was the data collection based on interviews with management of beverage establishments, customer focus groups, and a survey of customers of beverage establishments. The fourth phase was a pilot study that involved a refinement of the study instrument. The fifth phase was a main quantitative study based on the survey design. The results from each qualitative and quantitative phase of the study were integrated and analyzed. The results from the instrument development part of the study identified the following eleven antecedents of customer experience in beverage establishments: (1) service quality, (2) product quality, (3) physical environment design, (4) physical environment layout, (5) music quality, (6) social environment, (7) information convenience, (8) location convenience, (9) parking convenience, (10) entrance fee fairness, and (11) perceived price fairness. Additionally, the second instrument development study was used to recognize different customer experiential state dimensions. The factor structure included two customer experiential states: (1) the affective experiential state and (2) the cognitive experiential state. A comprehensive theoretical model that integrates different dimensions of antecedents of customer experience, customer experiential states, customer loyalty and the moderating affect of the type of the beverage establishment was developed. One of the most important findings of the study is the relationship between the social environment and the affective experiential state. The results of the study indicate that the majority of other antecedents of customer experience did not have a significant effect on two experiential states or that effect was relatively weak. However, social environment was the strongest predictor of customers' positive emotions and therefore customer loyalty and behavioral intentions. Finally, the study results confirmed Oliver's (1997) theory of customer loyalty by providing support for the sequential relationship between cognitive, affective, and conative loyalty. This study has several important theoretical contributions. Different antecedents of customer experience in beverage establishments were recognized and an instrument that measures these dimensions was developed. To the best of our knowledge, this is the first scale specifically developed to measure experience in beverage establishments. Additionally, the importance of each of the antecedent of customer experience was examined in regards to their effect on customer experience. Additionally, an instrument that measures cognitive and affective experiential states was developed and was a foundation for the study model. Finally, this study integrates different customer experience and customer loyalty dimensions into a comprehensive theoretical model that could be applied and retested in other service settings.

The thought of an armed attack on Sweden was for a long period of time deemed unlikely and the defense planning in Sweden has since the middle of the 20th century been characterized by dismantlement. However, recent changes in Europe and especially Russia's aggression towards Ukraine, has made Sweden rethink its policies on military defense. This has led to a political will to strengthen Sweden’s military defense and has by, among other things, led to a political decision to re-establish military organizational units in several Swedish municipalities. This study examines the effects military re-establishment has on spatial planning in two municipalities, Arvidsjaur and Sollefteå. The studied municipalities are two regions where the previous experience of military presence differs. The study showed, through interviews and studying of existing planning documents, that the previous military presence in both cases worked in favor of the municipal planning of the re-establishment. It helped the municipalities prepare for what the re-establishment means in terms of spatial needs and to minimize land use conflicts. Furthermore, it showed that the re-establishment and development of military interests will most likely affect the municipalities’ future development plans and could possibly lead to conflicts with public interests. The study also showed that there are differences and similarities in how the re-establishments affect municipal planning and that good communication is helpful in identifying and to minimize future planning conflicts between municipal development and military interests.

Orientador: Bernardo Mançano Fernando / Resumo: Neste trabalho apresentamos algumas contribuições para a compreensão dos impactos socioterritoriais dos assentamentos rurais no município de Mirante do Paranapanema, região do Pontal do Paranapanema - SP. Trabalhamos com três dimensões: 1) dimensão política - destacando o processo de luta pela terra a partir das ocupações; 2) dimensão social - as mudanças e necessidades sociais e econômicas resultantes do estágio de implantação/consolidação dos assentamentos rurais; 3) dimensão econômica - relação assentamento-município a partir da perspectiva comercial e financeira. Também destacamos algumas questões importantes para o entendimento do desenvolvimento da agricultura sob o modo capitalista de produção, dando ênfase às particularidades desse processo no campo brasileiro. Iniciamos essa reflexão a partir dos fundamentos teóricos da questão agrária. Essa discussão é muito importante para a compreensão da diferenciação teórica, conceitual e política existente entre a agricultura familiar e a agricultura camponesa. Apresentamos a formação, espacialização e territorialização da luta pela terra e pela reforma agrária no Brasil, destacando o Pontal do Paranapanema e o município de Mirante do Paranapanema. / Abstract: In this work we presented some contributions for understanding the social and territorial impacts of rural establishments in the municipal district of Mirante do Paranapanema, region of Pontal do Paranapanema - Sao Paulo's state. We worked with three dimensions: 1) political dimension - highlighting the fight process for land, starting from the land occupations; 2) social dimension - the changes and social needs and economic resultants of the apprenticeship of implantation/consolidation of rural establishments; 3) economic dimension - relationship establishment-municipal district starting from the commercial and financial perspective. We also focus some important subjects to understanding the agriculture's development under the capitalist way of production, giving emphasis to the particularities of that process in Brazilian's field. We began this reflection starting from the theoretical foundations of agrarian subject. This discussion is very important to understand the theoretical, conceptual and politics differentiation existent between the family agriculture and the peasant agriculture. We presented the composition, spacialization and territorialization of the land's fight and for the agrarian reform in Brazil, highlighting Pontal do Paranapanema and the municipal district of Mirante do Paranapanema. / Mestre