Submitted by Paulo César Coimbra Lisbôa (pc.coimbra@gmail.com) on 2010-11-11T01:39:34Z No. of bitstreams: 1 PhD_Thesis_Coimbra_v1.pdf: 516617 bytes, checksum: c44a6f3efb7c504da91a6f20e0a95b3f (MD5) / Rejected by Andrea Virginio Machado(andrea.machado@fgv.br), reason: Conforme conversamos, peço fazer a alteração para acesso livre. Andrea on 2010-11-11T14:03:11Z (GMT) / Submitted by Paulo César Coimbra Lisbôa (pc.coimbra@gmail.com) on 2010-11-11T14:17:27Z No. of bitstreams: 1 PhD_Thesis_Coimbra_v1.pdf: 516617 bytes, checksum: c44a6f3efb7c504da91a6f20e0a95b3f (MD5) / Approved for entry into archive by Andrea Virginio Machado(andrea.machado@fgv.br) on 2010-11-16T11:21:16Z (GMT) No. of bitstreams: 1 PhD_Thesis_Coimbra_v1.pdf: 516617 bytes, checksum: c44a6f3efb7c504da91a6f20e0a95b3f (MD5) / Made available in DSpace on 2010-11-17T10:49:20Z (GMT). No. of bitstreams: 1 PhD_Thesis_Coimbra_v1.pdf: 516617 bytes, checksum: c44a6f3efb7c504da91a6f20e0a95b3f (MD5) Previous issue date: 2009-11-30 / Contaminação da confiança é um caso especial de incerteza Knightiana ou ambiguidade na qual o tomador de decisões está diante de não apenas uma única distribuição de probabilidades, mas sim de um conjunto de distribuições de probabilidades. A primeira parte desta tese tem o propósito de fornecer uma caracterização da contaminação da confiança e então apresentar um conjunto de axiomas comportamentais simples sob os quais as preferências de um tomador de decisões é representada pela utilidade esperada de Choquet com contaminação da confiança. A segunda parte desta tese apresenta duas aplicações econômicas de contaminação da confiança: a primeira delas generaliza o teorema de existência de equilíbrio de Nash de Dow e Werlang (o que permite apresentar uma solução explícita para o paradoxo segundo o qual os jogadores de um jogo do dilema dos prisioneiros com um número infinito de repetições não agem de acordo com o esperado pelo procedimento da indução retroativa) e a outra estuda o impacto da contaminação da confiança na escolha de portfolio. / Contamination of confidence is a special case of Knightian uncertainty or ambiguity in which the decision maker faces not simple probability measure but a set of probability measures. The first part of this thesis has the purpose to provide a characterization of the contamination of confidence and then present a simple set of behavioral axioms under which the decision maker’s preference is represented by the Choquet expected utility with contamination of confidence. The second part of this thesis presents two economic applications of the contamination of confidence: the first of them generalizes Dow and Werlang’s existence Theorem of Nash equilibrium under uncertainty (which enables to present an explicit solution to the paradox on which players in a finitely repeated prisoners’ dilemma breaks down backward induction) and the other studies the impact of the contamination of confidence in the portfolio choice.

First-class software engineering is no longer enough for an information system product to gain success on a market. Developing successful information system products has become a challenging practice that requires an understanding of those who are going to use the products. As product innovation has become the lifeblood of companies competing in the fast- paced IT industry, the end users have ultimately become those who determine the success of these type of products. User research is conducted to gather insights of users’ contexts, behaviors and feelings when using products. It can be practiced to explore how to create products and features that end users will find useful. This thesis examines how methods and tools used in user research can expose opportunities for innovation. The study was conducted by a literature study and a case study, where user research methods were put to practice to discover opportunities for creating a concept for a new product. Emphasis was also put on studying how to provide utility when developing a new product. The case study was performed over a four month period at an e- commerce company called Swiss Clinic in Stockholm, Sweden. The study shows that opportunities for innovation in user research occur in the interplay between business, user research discoveries and iterative design and that effective communication and artifacts play essential parts for innovating successfully.

Nombreux sont ceux à considérer que depuis le développement de la médecine curative, la prévention a occupé une place secondaire dans le système de santé français. La préoccupation majeure aurait été jusque-là d’assurer un accès aux soins plutôt que de favoriser une culture de la prévention. Depuis quelques années, les différents drames sanitaires (transfusion sanguine, amiante, canicule, hormone de croissance, épidémies de grippe, cancers,...) ont sensibilisé l’opinion à la notion de “sécurité sanitaire” et fait émerger une prise de conscience nouvelle autour des problématiques de la prévention. Le recours à la prévention permet aux individus et aux pouvoirs publics d’exercer un contrôle sur les risques de santé auxquels ils sont exposés et de mener des actions conséquentes dans le but d’améliorer l’état de santé en évitant l’apparition, le développement ou l’aggravation des maladies ou des accidents tout en favorisant des comportements individuels et collectifs pouvant contribuer à réduire les risques sanitaires. Une des réponses face aux risques de santé est d’inciter les individus à plus de prévention car ils ne sont plus seulement consommateurs de soins mais aussi producteurs de leur état de santé. Quel est donc le rôle des individus et quelle est la part de responsabilité dévolue à chacun dans la prévention des risques sanitaires ? De plus, la prévention des risques sanitaires s’inscrit dans un environnement d’ambiguïté et d’incertitudes car les risques auxquels sont exposés les individus sont diversement nombreux et pas toujours bien connus. Il n’est donc pas aisé de relier avec certitude un facteur de risque et un effet sanitaire pour ainsi adopter un comportement de prévention adéquat. Dans ce contexte d’incertitude, de nombreux modèles d’aide à la décision, ou de représentations des préférences ont été proposés ces dernières années (Klibanoff et al.(2005), Bleichrodt et Eeckhoudt(2006) Machina(2009), Etner et al.(2011)). Cette thèse analyse les comportements de prévention des individus face à des risques de santé tout en mettant l’accent sur les politiques publiques de prévention proposées. Elle consiste d’une part à des études théoriques des comportements de prévention et de gestion des risques sanitaires en utilisant des modèles récents de préférences. Ce travail analyse le comportement des individus qui doivent prendre des mesures de prévention pour protéger leur propre santé dans un contexte d’incertitude. D’autre part, elle se consacre à une étude empirique pour cerner les perceptions et informations qu’ont les individus en termes de risque de santé. En outre, tout au long de ce travail, nous avons cherché à étudier la pertinence du modèle théorique élaboré au regard des politiques pratiquées. Le premier chapitre présente les principes de modélisation des décisions économiques en présence d’un risque de santé plus ou moins bien connu. Après avoir détaillé lesdifférentes approches dans les modèles de décisions dans le risque et dans l’incertain, nous avons mis en relief l’importance de l’introduction de variables bidimensionnelles (ou multidimensionnelles) dans le modèle de choix pour permettre de rendre de l’environnement multidimensionnel des risques de santé. Le deuxième chapitre est une étude originale proposée sur l’analyse de la prévention en santé lorsque les individus présentent de l’aversion à l’ambiguïté. Dans ce chapitre, nous avons étudié les comportements individuels de prévention face à une incertitude sur l’état de santé et avons montré que l’aversion à l’ambiguïté incite les individus à faire plus de prévention primaire et secondaire sous l’hypothèse d’une utilité marginale de la richesse croissante avec l’état de santé. (...) / Many are those to consider that since the development of the curative medicine, the prevention occupied a secondary place in the French health care system. Major concern would have been up to that point to ensure an access to healthcare rather than to support a culture of prevention. Since a few years, various medical dramas (blood transfusion, asbestos, heat wave, growth hormone, flu epidemics,cancers,...) have raised awareness of the concept of “safety” and brings out a new awakening around the prevention problems.The use of prevention allows the individuals and the public authorities to exert a control on the health risks to which they are exposed and to conduct consequent actions in order to improve health and prevent the emergence, the development, the development or the aggravation of the diseases or accidents while promoting individual and collective behaviors that can help to reduce the risk health. One of the answers in front of the health risks is to incite the individuals to more prevention because they are not only consumers of care, but also producers of their health. What is the role of individuals and what is the share of responsibility reserved for each one in the prevention of health risks ? In addition, the prevention of health risks is part of an environment ambiguity and uncertainty because the risks to which are exposed individuals are many different ways and not always well known. It is thus not easy to connect with certainty a risk factor and a health effect for adopting an adequate prevention behavior. In this context of uncertainty, many support the decision models or representations of preferences have been proposed in recent years (and Klibanoff (al. (2005), and Bleichrodt Eeckhoudt (2006), Machina 2009), Etner et al. (2011)).This thesis analyzes the individual behaviors of prevention in front of health risks while focusing on the public policies of prevention proposed. It consists on the one hand in theoretical studies of the behaviors of prevention and management of the health risks by using recent models of preferences. This work analyzes the behavior of the individuals who need to take preventive measures to protect their own health in a context of uncertainty. On the other hand, it is devoted to an empirical study to determine perceptions and information which have the individuals in terms of risk of health. Moreover, throughout this work, we sought to examine the relevance of the theoretical model developed with regard to the policies practiced. The first chapter presents the principles of modeling economic decisions in the presence of a more or less well known health risk. After detailing the different approaches in models of decisions under risk and uncertainty, we have highlighted the importance of the introduction of two-dimensional variables (or multidimensional) in the model of choice to allow to report the multidimensional environment of health risks. The second chapter is an original proposed study on the analysis of preventive health when the individuals have an aversion to ambiguity. In this chapter, we studied individual behavior of prevention in front of an uncertainty on the health status and have showed that aversion to ambiguity encourages the individuals to make more primary and secondary prevention under the assumption of a marginal utility of the increasing wealth with the health status. (...)

2005年4月號The Econonist 經濟學人週刊的封面刊登: 'Power at last - How the internet means the consumer really is king (and queen). ' 沒錯！消費者是國王的時代來臨了！消費者在網際網路上可以隨時隨地取得更多、更有價值的消費訊息，以極低的成本，應用網路中各種透明的消費資訊，任意的改變消費的抉擇，史無前例的表達出有別於過去被動接受產品的主動消費力量，消費利益也確實受到保護，因此以資訊為基礎的行銷策略就是消費者導向策略(Glazer,1997)，呼應了經濟學人週刊的聳動標題；本研究即証明了在獲得充分且有價值的消費資訊，對消費者在進行消費決策與行為時，是具有「主動的」改變力量，因此提供消費者更豐富的消費資訊，也必定能保護更多的消費者利益。 當新的資訊處理技術與傳播媒體出現，或是由某種新工藝的創造與發展，進而改變現存的政治、經濟與文化、風俗產生新的變遷將對消費行為，產生戲劇化影響(Innis, 1951; McLuhan, 1964)，原因在於消費者在面對嶄新而且陌生的消費環境，所採取維護自身消費利益的因應之道；本研究引用學者 Kahneman and . Tversky 提出的「預期理論」（Prospect Theory)，以及Barry Schwatz（2004）提出的「經驗效用」（Experienced Utility）、「期望效用」（）、「記憶效用」（Remembered Utility），因為以人類基於維護自身利益為出發點，方能準確反映出消費者的行為，洞察消費變化的先機；特別是在網際網路平台上對此議題的研究，本研究尚屬先例。 企業經營的成敗可由她與客戶關係的良莠顯現，衡量客戶關係最重要的指標就是：企業是否能由與消費者在消費流程互動中（關係），掌握所留下的足跡（資訊），加以解讀應用並促進消費者再消費，如此資訊的應用就是 Rashi Glazer所稱的企業「關鍵資產」，反映出不斷促進產品、服務交易的要素( Glazer,1997)：如果廠商忽視此變化，影響所及，失去的將不只是企業經營的「關鍵資產」，甚至還會被消費者「主動」的遺棄；因此，在企業經營的研究中，能將劇變如此的消費行為與決策，研究出可遵循與掌握的模式，相信對廠商競爭力的提升有莫大助益。 本研究的貢獻呈現在CORM-PET模式，也就是展現消費者是如何表達他「主動」消費力量的軌跡；試想，當企業發現消費者表示喜歡你的產品卻無消費行動，在過去對企業的影響並不明顯，因為同行也不知道何以如此（無資訊）！但是面對資訊處理能力百倍於過去的今天，能經由對資訊精準處理與應用，知道其中原因的廠商將嶄露頭角；CORM-PET模式就是我們提出能解釋消費行為何以如此的模式，以及能精確應用當前處理資訊的能力，解讀消費行為留下的資料轉為有力的應用資訊，幫助供需雙方在新興「資訊經濟時代」的市場交易中各取所需。 關鍵詞 消費者導向、預期理論、期望效用、記憶效用、經驗效用、稟賦效用、定錨效用、框架效用、消費風險、消費價值、頂端效用、可得性捷思法 / The front cover title of The Econonist magazine (April of 2005) read ' Power at last-How the internet means the consumer really is king (and queen). ' Consumers can obtain more valuable consumption information whenever and wherever in the internet, this shows unprecedentedly consumers’ active consumption strength which is different from their passively accepted the products in the past. Consumers can use the transparent price information in the network with the extremely low cost, and are free to choose any consumption. Consumption interests are also really protected, so the marketing tactics based on information are that consumers lead tactics (Glazer, 1997), which echoed the title of the The Econonist magazine. This research has proved that valuable and sufficient consumption information for consumer while making consumption decision provide active power of change. Therefore, offering more abundant consumption information to consumers can certainly protect more consumers’ interests. Enterprises’ relation with customers can reflect the success or failure of their management. The most important criteria of the relationship are whether both enterprises and consumers can keep enough track in the consumption procedure to facilitate the same consumer to consume again. This is what Glazer (1997) said ' key assets ' of enterprises, which reflect key elements to promote products, service trade constantly. If the owner ignores the fact that information changes consumption decision and behavior, he or she will lose not only ' key assets ' of enterprises, but also can be abandoned by consumers. So if academic research of enterprise management can figure out the model of drastic change of the consumer behavior and decision, which can be followed and grasped, manufacturer's competitiveness will be greatest improved. The change of consumption decision and behavior is because the consumer guided by information in the face of brand-new and strange consumption environment (network market) to adopt and safeguard self-consumption interests. Historian and mass communication scholar (Innis, 1951; McLuhan, 1964) point out such a change, as new materials treatment technology and media appear or new craft created and developed can change extant politics, economy, culture and custom. Other scholars maintain one after another that must extend the value concept of the customer in the past to apply to the business activity in the internet network (Keeney, 1999; Keeney, 1992; Rayport, Sviokla, 1994). All the scholars’ academic researches of mankind’s protect one's own interests over the years, the most excellent theories are 'Prospect Theory' by Kahneman ＆ Tversky. Schwatz’ (2004) 'Experienced Utility ', ' Expected Utility' , ' Remembered Utility '. We adopt the academic research of above-mentioned scholars, as the foundation of developing this research, because the academic research is based on mankind’s safeguarding one's own interests, which is different from others are on roles development. This research based on this kind of research to develop more concrete consumption behavior, especially the consumer behavior on the internet network platform, still belongs to the precedent. The contribution of the study appears in CORM-PET model, which represents how consumers express their initiatively consumption power. Just try to think that when the enterprises find that consumers like your products but not having the consuming action. There was not obvious in the past influence enterprises’ for the counterparts had no idea about the reasons. But information handling ability hundred times to the past today, the manufacturers who can process and apply with information accurately, and know the whys and wherefores will show up prominently. The CORM-PET model we proposed helps to explain how the consumer behavior like this pattern, dealing with information accurately, to understand the materials staying behind in consumer behavior transferring to powerful application information, to help both. Key words: Consumer orientation, Prospect theory, Expected utility, Remembered utility, Experienced utility, Endowment effect, Anchor effect, Framing effect, Consumer risk, Consumer value, Peak effect, Availability heuristics