With the development of information and communication technology (ICT), car sharing becomes more and more popular. It is a short-term car rental service and Volvo entered this market in 2019. The purpose of this thesis is to design for a seamless and personalized experience for car sharing users with the smartphone. A literature overview and user interviews were performed to get a general understanding of the user groups, usage patterns of the car sharing service and their experience of connecting the smartphones to the car. Two user tests were made to iterate the design and get to know users’ opinions about the design concepts. Personas and scenarios were built up and that made the basis for the design of user interfaces on the car-sharing apps and the \ac{IVI}. As a result, a concept solution was brought up. The general process of the car sharing service was: booking a car, finding a car, getting onboard, picking up friends, and getting offboard. For drivers, they can find and unlock the car seamlessly with the phone, get onboard with all preferred settings applied, safely log into the IVI system, easily pick up friends by seeing their position, and clear personal data when they return the car. For passengers, they can see the position of the car and estimated arrival time, scan a QR code to turn their phones to a remoter of the IVI system, directly send a destination to the IVI system, and share their favorite music. Nearly all the users liked the designed functions in the tests but the adoption of the service was mainly affected by two factors. One was privacy concerns and the other was function value. Users made a choice of how important more functions were compared with sequences regarding loss of privacy. More future research needs to be done to further validate the findings of this thesis and achieve the designed experience.

The construction equipment one of the least digitized sectors, and the problems have only been amplified by the recent COVID-19 pandemic. Many construction equipment OEMs are turning towards the aftermarket by offering services and products to extend value of the machine. To provide more user satisfaction, and capture a larger share of the aftermarket, they are implementing Agile. However, transitioning from plan-based methods to Agile in an incumbent carry along specific challenges connected to the user experience (UX) designers working on such projects. Through an exploratory approach this study aims to identify challenges encountered by UX designers when integrating Agile and UX. The method entails two rounds of interviews with five stakeholders. First round being structured, and the second round semi-structured. Using thematic analysis, I identify three main challenge areas: designers’ uncertainty with Agile, industry-specific challenges, and misunderstanding of UX among other stakeholders. Finally, I present the ethical considerations, discuss limitations, and further research possibilities.

This thesis explores the intersection of Artificial Intelligence (AI) and User Experience (UX)design, aiming to leverage AI capabilities to enhance the overall user experience designprocess. The research included user interviews, data collection, and the usage of AI toolsto enhance efficiency. The collaboration with a company provided insightful informationand directed the research toward investigating AI capabilities in UX design. The studyclarifies the advantages of AI design tools, their impact on the UX design procedure, and thepossibility of further developments. It ends by introducing the AIUX app concept, whichprovides a streamlined and collaborative approach to UX design. The results highlightthe significance of a balanced approach, where AI enhances rather than replaces humancreativity and invention. As AI technology develops quickly and is increasingly included indesign tools, this thesis offers a starting point for further study.

In this study the subject of ethics is examined, more specifically how ethical consideration might change for UX-designers when working on artificial intelligence. With the introduction of new, powerful AI tools such as chatGPT and Midjourney, these tools are finding their way into the hands of users all around the world. This being the case, ethical consideration in UXdesign is of great importance, as it is this discipline which shapes products for the needs of the consumer. The aim of this study is to examine how ethical considerations in UX-design for artificial intelligence tools might differ from traditional UX-practise. It is an important field to examine, as little to no prior research has been conducted on the intersection of ethics, user experience design, and artificial intelligence. Initially, a literature review was conducted in order to situate this study in the current field of similar research. Thereafter theories on ethics are presented to facilitate the coming discussion. A qualitative methodological approach was chosen as suitable for the study. By conducting a small-N-study and semi-structured interviews with design practitioners, as well as an AI expert, data was gathered on ethics, UXdesign, and artificial intelligence. This data was then analysed through text analysis and the interpretative research paradigm in order to identify patterns and themes. Four main themes are identified and presented, as well as discussed. The findings of the study show how aspects that have traditionally been connected to the technical development of artificial intelligence are of great relevance to the discipline of UX-design as well. These aspects; responsibility, explainability, and transparency, must be taken into account by design practitioners in design work for artificial intelligence in order to transfer knowledge of the tool onto the user. The findings of this study contribute to the intersection of knowledge of ethics, user experience design, and artificial intelligence by showing how the concept of responsibility in artificial intelligence is of equal importance to design practitioners. Furthermore, it also show that the concepts of explainability and transparency, which have hitherto been exclusive to the realm of AI-development, are applicable in design work. Additionally, based on these findings a prototype framework for the development of ethical guidelines for design practitioners in artificial intelligence is proposed. As for future work in the field, it would be of value if future studies would interview design practitioners with more professional experience of design in artificial intelligence, as well as confirm the findings of this study through the use of other methodologies through method triangulation.

The motivation of this work focused on inspiring the understanding of emotions and the ability to name them precisely to improve self-awareness and well-being. Through an online survey, competitor analysis, customer journey map, and interviews it was clear that the chosen target group of young people do not feel fully confident in understanding their emotions and lacked emotional vocabulary. With these results in mind, several concepts were developed. Due to users’ needs the mobile application was chosen as a platform to create an experience to learn emotional vocabulary. As a result, the interactive prototype was created to transform the learning experience into an engaging application to learn emotions definitions, connections, and their application to everyday life. The interactive prototype was tested on potential users and the results were positive. This in turn might be a first step in forming strategies to improve understanding of emotional vocabulary. / <p>Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet</p>

Sedan 2012 har frivilliga sammhällsmedborgare fått utbildning via sin lokala räddningstjänst för att kunna åka på räddningsinsatser som en första insats innan räddningstjänsten hinner fram till platsen. Dessa frivilliga personer benämns som civila insatspersoner (CIP) och finns på ett 20-tal räddningstjänster runt om i Sverige, främst på landsbygden. CIP kan idag få larm om uppdrag genom tre olika system, SMS-listor, SOS.larm-appen och Safeland-appen. Den här studien har undersökt de olika systemen utifrån ett användarcentrerat perspektiv, vilket har gjorts genom en förebildsanalys och användarintervjuer som evaluerats med en tematisk analys. Genom en UX-designprocess förankrad i research through design (RtD) har en prototyp innehållandes nya designförslag tagits fram med ett fokus på användarnas behov. Utöver prototypen har fyra designinsikter om applikationer designade för CIP sammanställts: effektivitet, gemenskap, säkerhet och individualisering. Resultatet visar på att designförslagen och insikterna kan bidra till forskningsområdet och den fortsatta utvecklingen av appar för CIPar, dock är de i behov av ytterligare utvärdering innan deras tillämpbarhet kan säkerställas.

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