Made available in DSpace on 2014-12-17T15:51:29Z (GMT). No. of bitstreams: 1 AndreaNBC_DISSERT.pdf: 2088227 bytes, checksum: 75d8e2dd231d4a79cb9b2b2b9f4557b5 (MD5) Previous issue date: 2011-08-19 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This study aims to analyze tourist information provided by the official websites of the 2014 FIFA World Cup host cities. The framework developed by D?az (2005) was applied to analyze different aspects, such as: local tourist information, tourist services distribution, communication and interaction between website and users, and website foreign language versions. This dissertation describes how society and tourism are related by analyzing the consequences of technological evolution in the travel and tourism sector, showing the importance of the use of information and communication technology to provide accurate, upto- date and low-cost information to tourist destinations. Because of the nature of the study, the research subjects are the 12 Brazilian host cities represented by their respective official webpages (cities, states and convention bureaus), and also Brazil s official website, totalizing 36 elements to be analyzed. The methodology has been characterized as descriptive and exploratory with quantitative analysis, and also using desk research and survey literature review. In order to analyze the data collected, parametric and nonparametric statistics tests were used, such as: variance analysis (ANOVA and KRUSKAL-WALLIS) to measure means variance between groups combined with multiple comparison tests (Tukey and Games Howell); nonparametric correlations tests (Kendall s Tau b); and cluster analyses. Finally, Microsoft Excel was used to collect data and SPSS for managing data through quantitative analyses tests. Overall, the websites of the south region showed better results than the other Brazilian regions. Despite this result, the data analysis demonstrated that the available tourist information are incomplete as it was verified that tourist host cities websites are unable to provide all the information needed for the web visitors to organize and plan their journey. This means that visitors have to look for more information in other sources / Trata da avalia??o das informa??es disponibilizadas em websites tur?sticos oficiais dos estados e das cidades-sede brasileiras da Copa do Mundo de 2014, seguindo o modelo e os crit?rios de avalia??o estabelecidos na metodologia desenvolvida por D?az (2005). Descreve a rela??o entre turismo e sociedade da informa??o, enfatizando a import?ncia do uso das Tecnologias da Informa??o e Comunica??o em disponibilizar informa??es confi?veis, atualizadas e de baixo custo acerca dos destinos em quest?o. Dentre os principais aspectos a serem analisados, tem-se: informa??o sobre o destino e servi?os locais disponibilizados nos websites tur?sticos; capacidade de comercializa??o e distribui??o dos servi?os tur?sticos; capacidade de comunica??o e intera??o dos sites com seus usu?rios; exist?ncia de vers?es dos websites em outros idiomas. Por se tratar de pesquisa em ambiente virtual, os sujeitos da pesquisa foram representados pelas 12 cidades-sedes da Copa e seus respectivos websites oficiais de turismo (municipais, estaduais e convention bureau), mais o portal brasileiro de turismo, totalizando assim um n?mero de 36 p?ginas webs a serem analisadas. A metodologia caracterizou-se como explorat?rio-descritiva, quantitativa, bibliogr?fica e documental. Aplica t?cnicas estat?sticas param?tricas e n?o param?tricas, tais como: an?lise de vari?ncia (ANOVA e KRUSKAL-WALLIS) para medir a varia??o entre as m?dias dos grupos em combina??o com testes de compara??es m?ltiplas de Tukey e Games Howell; teste de correla??o n?o param?trico Tau de Kendall; e an?lise de cluster. Para a coleta de dados, utiliza os softwares Microsoft Excel, e o SPSS para a tabula??o, tratamento e an?lise dos dados, atrav?s da aplica??o de t?cnicas quantitativas. Dentre os principais resultados encontrados ficou evidente que os websites da regi?o sul e os pertencentes a categoria municipal apresentaram resultados mais positivos dentre os ?ndices avaliados. Conclui que as informa??es disponibilizadas nos websites est?o, em sua maioria, incompletas, pois de acordo com os dados obtidos, verificou-se que os mesmos n?o s?o capazes, por si s?, de fornecer aos usu?rios/turistas todos os dados necess?rios para se planejar uma viagem

O objetivo deste estudo foi interpretar como está sendo conduzido o processo de realocação dos moradores afetados por uma das obras para a Copa do Mundo de Futebol na cidade de Porto Alegre, a duplicação da Avenida Tronco. O estudo é do tipo interpretativo, com análise qualitativa, sendo realizado através de pesquisa documental, diários de campo e entrevistas gravadas. A amostra é do tipo intencional, na qual os documentos, os locais e os sujeitos foram escolhidos conforme sua capacidade de disponibilizar informações relevantes para pesquisa. Na pesquisa documental foram considerados os documentos oficiais pertencentes aos poderes executivo, legislativo e judiciário, nas três esferas governamentais envolvidas na duplicação da Avenida Tronco que são: a federal; a estadual; e a municipal. Ademais, foram considerados como fonte de informação não oficial os blogs pertencentes a três entidades populares envolvidas diretamente no processo de realocação dos moradores afetados pela obra que são: o Comitê Popular da Copa em Porto Alegre; o Ponto de Cultura Quilombo do Sopapo; e o Fórum Estadual de Reforma Urbana do Rio Grande do Sul. As observações relatadas por meio de diários de campo ocorreram em duas frentes. A primeira nos locais da obra, e a segunda nas reuniões onde foram discutidas as questões referentes à mesma. As reuniões observadas foram as das Câmaras Temáticas para a Copa de 2014 em Porto Alegre, do Gabinete de Planejamento Estratégico da Prefeitura Municipal, e as do Comitê Popular da Copa em Porto Alegre. As entrevistas realizadas foram semiestruturadas, com roteiro elaborado, sendo conduzidas a partir de um conjunto de perguntas abertas em uma ordem específica. Os sujeitos entrevistados foram: os gestores públicos responsáveis pelo processo de realocação; os lideres comunitários das localidades afetadas; e os representantes de entidades governamentais e não governamentais envolvidos indiretamente nesse processo. Na análise de conteúdo, primeiramente foi feita a seleção e o recorte dos documentos a serem submetidos à análise. A seguir, foram criadas categorias analíticas baseadas inicialmente na literatura específica da área, que foram complementadas com outras categorias que emergiram a partir da exploração do material. Por fim, foram estabelecidas ligações dentro das categorias e relações entre elas, a fim de alcançar o objetivo proposto. A análise dos dados indicou que a condução do processo de realocação dos moradores atingidos pela obra não está se dando da forma ideal. Os resultados apontam para falhas da gestão pública em três aspectos fundamentais: na tomada de decisão sobre a obra, que não contou com a participação dos moradores afetados; na política habitacional inexistente, substituída por ações emergenciais de realocação; e o não cumprimento dos acordos estabelecidos com os moradores. O estudo não foi capaz de trazer benefícios imediatos para a comunidade pesquisada. Entretanto, os resultados poderão auxiliar na redução dos impactos negativos, em especial nas comunidades mais carentes, advindos, diretamente ou não, da realização de megaeventos esportivos. / The aim of this study was interpret the process of relocation of residents affected by one of the works for the FIFA World Cup in Porto Alegre, the duplication of Avenida Tronco. The study is the interpretive type, with qualitative analysis being conducted by the documentary, daily field research and recorded interviews. The sample is intentional type, in which the documents, subjects and places were chosen according to their capacity to provide information relevant to research. In the documentary research were considered official documents pertaining to executive, legislative and judicial powers, the three spheres of government involved in duplication of Avenida Tronco: federal, states and cities. Moreover, they were considered as a source of unofficial information blogs belonging to three popular entities directly involved in the relocation of residents affected by the work that is the case: the Comitê Popular da Copa in Porto Alegre, the Ponto de Cultura Quilombo Sopapo and Fórum Estadual de Reforma Urbana do Rio Grande do Sul. The observations reported by daily field occurred on two fronts. The first places in the site where the works are going on, and the second in the meetings where issues were discussed: Câmaras Temáticas for the 2014 World Cup in Porto Alegre, of the Gabinete de Planejamento Estratégico da Prefeitura Municipal, and of the Comitê Popular da Copa in Porto Alegre. The interviews were semistructured, with elaborate script, being conducted from a set of open questions in a specific order. The interviewees were: public managers responsible for the relocation process, the community leaders of the affected localities, and representatives of governmental and nongovernmental entities indirectly involved in this process. The content analysis was initially made the selection and cropping of the documents to be submitted for analysis. The following analytical categories initially based on the literature of the area, which were complemented with other categories that emerged from the exploration of the material. Finally, connections were made within the categories and relationships between them in order to achieve the proposed objective. Data analysis indicated that the conduct of the relocation of residents affected by the work process is not taking place optimally. The results point to failures of public management in three key aspects: decision making about the work, not with the participation of affected residents; nonexistent in housing policy, replaced by emergency actions relocation; and non-compliance with established agreements with the locals. The study was not able to bring immediate benefits to the community studied. However, the results may assist in reducing negative impacts, especially in the poorer communities, arising, directly or not, the realization of mega sporting events.

O objetivo deste estudo foi interpretar como está sendo conduzido o processo de realocação dos moradores afetados por uma das obras para a Copa do Mundo de Futebol na cidade de Porto Alegre, a duplicação da Avenida Tronco. O estudo é do tipo interpretativo, com análise qualitativa, sendo realizado através de pesquisa documental, diários de campo e entrevistas gravadas. A amostra é do tipo intencional, na qual os documentos, os locais e os sujeitos foram escolhidos conforme sua capacidade de disponibilizar informações relevantes para pesquisa. Na pesquisa documental foram considerados os documentos oficiais pertencentes aos poderes executivo, legislativo e judiciário, nas três esferas governamentais envolvidas na duplicação da Avenida Tronco que são: a federal; a estadual; e a municipal. Ademais, foram considerados como fonte de informação não oficial os blogs pertencentes a três entidades populares envolvidas diretamente no processo de realocação dos moradores afetados pela obra que são: o Comitê Popular da Copa em Porto Alegre; o Ponto de Cultura Quilombo do Sopapo; e o Fórum Estadual de Reforma Urbana do Rio Grande do Sul. As observações relatadas por meio de diários de campo ocorreram em duas frentes. A primeira nos locais da obra, e a segunda nas reuniões onde foram discutidas as questões referentes à mesma. As reuniões observadas foram as das Câmaras Temáticas para a Copa de 2014 em Porto Alegre, do Gabinete de Planejamento Estratégico da Prefeitura Municipal, e as do Comitê Popular da Copa em Porto Alegre. As entrevistas realizadas foram semiestruturadas, com roteiro elaborado, sendo conduzidas a partir de um conjunto de perguntas abertas em uma ordem específica. Os sujeitos entrevistados foram: os gestores públicos responsáveis pelo processo de realocação; os lideres comunitários das localidades afetadas; e os representantes de entidades governamentais e não governamentais envolvidos indiretamente nesse processo. Na análise de conteúdo, primeiramente foi feita a seleção e o recorte dos documentos a serem submetidos à análise. A seguir, foram criadas categorias analíticas baseadas inicialmente na literatura específica da área, que foram complementadas com outras categorias que emergiram a partir da exploração do material. Por fim, foram estabelecidas ligações dentro das categorias e relações entre elas, a fim de alcançar o objetivo proposto. A análise dos dados indicou que a condução do processo de realocação dos moradores atingidos pela obra não está se dando da forma ideal. Os resultados apontam para falhas da gestão pública em três aspectos fundamentais: na tomada de decisão sobre a obra, que não contou com a participação dos moradores afetados; na política habitacional inexistente, substituída por ações emergenciais de realocação; e o não cumprimento dos acordos estabelecidos com os moradores. O estudo não foi capaz de trazer benefícios imediatos para a comunidade pesquisada. Entretanto, os resultados poderão auxiliar na redução dos impactos negativos, em especial nas comunidades mais carentes, advindos, diretamente ou não, da realização de megaeventos esportivos. / The aim of this study was interpret the process of relocation of residents affected by one of the works for the FIFA World Cup in Porto Alegre, the duplication of Avenida Tronco. The study is the interpretive type, with qualitative analysis being conducted by the documentary, daily field research and recorded interviews. The sample is intentional type, in which the documents, subjects and places were chosen according to their capacity to provide information relevant to research. In the documentary research were considered official documents pertaining to executive, legislative and judicial powers, the three spheres of government involved in duplication of Avenida Tronco: federal, states and cities. Moreover, they were considered as a source of unofficial information blogs belonging to three popular entities directly involved in the relocation of residents affected by the work that is the case: the Comitê Popular da Copa in Porto Alegre, the Ponto de Cultura Quilombo Sopapo and Fórum Estadual de Reforma Urbana do Rio Grande do Sul. The observations reported by daily field occurred on two fronts. The first places in the site where the works are going on, and the second in the meetings where issues were discussed: Câmaras Temáticas for the 2014 World Cup in Porto Alegre, of the Gabinete de Planejamento Estratégico da Prefeitura Municipal, and of the Comitê Popular da Copa in Porto Alegre. The interviews were semistructured, with elaborate script, being conducted from a set of open questions in a specific order. The interviewees were: public managers responsible for the relocation process, the community leaders of the affected localities, and representatives of governmental and nongovernmental entities indirectly involved in this process. The content analysis was initially made the selection and cropping of the documents to be submitted for analysis. The following analytical categories initially based on the literature of the area, which were complemented with other categories that emerged from the exploration of the material. Finally, connections were made within the categories and relationships between them in order to achieve the proposed objective. Data analysis indicated that the conduct of the relocation of residents affected by the work process is not taking place optimally. The results point to failures of public management in three key aspects: decision making about the work, not with the participation of affected residents; nonexistent in housing policy, replaced by emergency actions relocation; and non-compliance with established agreements with the locals. The study was not able to bring immediate benefits to the community studied. However, the results may assist in reducing negative impacts, especially in the poorer communities, arising, directly or not, the realization of mega sporting events.

O objetivo deste estudo foi interpretar como está sendo conduzido o processo de realocação dos moradores afetados por uma das obras para a Copa do Mundo de Futebol na cidade de Porto Alegre, a duplicação da Avenida Tronco. O estudo é do tipo interpretativo, com análise qualitativa, sendo realizado através de pesquisa documental, diários de campo e entrevistas gravadas. A amostra é do tipo intencional, na qual os documentos, os locais e os sujeitos foram escolhidos conforme sua capacidade de disponibilizar informações relevantes para pesquisa. Na pesquisa documental foram considerados os documentos oficiais pertencentes aos poderes executivo, legislativo e judiciário, nas três esferas governamentais envolvidas na duplicação da Avenida Tronco que são: a federal; a estadual; e a municipal. Ademais, foram considerados como fonte de informação não oficial os blogs pertencentes a três entidades populares envolvidas diretamente no processo de realocação dos moradores afetados pela obra que são: o Comitê Popular da Copa em Porto Alegre; o Ponto de Cultura Quilombo do Sopapo; e o Fórum Estadual de Reforma Urbana do Rio Grande do Sul. As observações relatadas por meio de diários de campo ocorreram em duas frentes. A primeira nos locais da obra, e a segunda nas reuniões onde foram discutidas as questões referentes à mesma. As reuniões observadas foram as das Câmaras Temáticas para a Copa de 2014 em Porto Alegre, do Gabinete de Planejamento Estratégico da Prefeitura Municipal, e as do Comitê Popular da Copa em Porto Alegre. As entrevistas realizadas foram semiestruturadas, com roteiro elaborado, sendo conduzidas a partir de um conjunto de perguntas abertas em uma ordem específica. Os sujeitos entrevistados foram: os gestores públicos responsáveis pelo processo de realocação; os lideres comunitários das localidades afetadas; e os representantes de entidades governamentais e não governamentais envolvidos indiretamente nesse processo. Na análise de conteúdo, primeiramente foi feita a seleção e o recorte dos documentos a serem submetidos à análise. A seguir, foram criadas categorias analíticas baseadas inicialmente na literatura específica da área, que foram complementadas com outras categorias que emergiram a partir da exploração do material. Por fim, foram estabelecidas ligações dentro das categorias e relações entre elas, a fim de alcançar o objetivo proposto. A análise dos dados indicou que a condução do processo de realocação dos moradores atingidos pela obra não está se dando da forma ideal. Os resultados apontam para falhas da gestão pública em três aspectos fundamentais: na tomada de decisão sobre a obra, que não contou com a participação dos moradores afetados; na política habitacional inexistente, substituída por ações emergenciais de realocação; e o não cumprimento dos acordos estabelecidos com os moradores. O estudo não foi capaz de trazer benefícios imediatos para a comunidade pesquisada. Entretanto, os resultados poderão auxiliar na redução dos impactos negativos, em especial nas comunidades mais carentes, advindos, diretamente ou não, da realização de megaeventos esportivos. / The aim of this study was interpret the process of relocation of residents affected by one of the works for the FIFA World Cup in Porto Alegre, the duplication of Avenida Tronco. The study is the interpretive type, with qualitative analysis being conducted by the documentary, daily field research and recorded interviews. The sample is intentional type, in which the documents, subjects and places were chosen according to their capacity to provide information relevant to research. In the documentary research were considered official documents pertaining to executive, legislative and judicial powers, the three spheres of government involved in duplication of Avenida Tronco: federal, states and cities. Moreover, they were considered as a source of unofficial information blogs belonging to three popular entities directly involved in the relocation of residents affected by the work that is the case: the Comitê Popular da Copa in Porto Alegre, the Ponto de Cultura Quilombo Sopapo and Fórum Estadual de Reforma Urbana do Rio Grande do Sul. The observations reported by daily field occurred on two fronts. The first places in the site where the works are going on, and the second in the meetings where issues were discussed: Câmaras Temáticas for the 2014 World Cup in Porto Alegre, of the Gabinete de Planejamento Estratégico da Prefeitura Municipal, and of the Comitê Popular da Copa in Porto Alegre. The interviews were semistructured, with elaborate script, being conducted from a set of open questions in a specific order. The interviewees were: public managers responsible for the relocation process, the community leaders of the affected localities, and representatives of governmental and nongovernmental entities indirectly involved in this process. The content analysis was initially made the selection and cropping of the documents to be submitted for analysis. The following analytical categories initially based on the literature of the area, which were complemented with other categories that emerged from the exploration of the material. Finally, connections were made within the categories and relationships between them in order to achieve the proposed objective. Data analysis indicated that the conduct of the relocation of residents affected by the work process is not taking place optimally. The results point to failures of public management in three key aspects: decision making about the work, not with the participation of affected residents; nonexistent in housing policy, replaced by emergency actions relocation; and non-compliance with established agreements with the locals. The study was not able to bring immediate benefits to the community studied. However, the results may assist in reducing negative impacts, especially in the poorer communities, arising, directly or not, the realization of mega sporting events.

M.Com. (Financial Management) / This study was an investigation into the impact of hosting the FIFA World Cup soccer tournament on the stock market of the host country. The investigation looked at whether stock markets react efficiently or show a positive reaction to the hosting of the FIFA World Cup. Hosting the FIFA World Cup was assessed at two event dates: the announcement date where the host country’s winning bid is announced and the when the tournament starts. An event study research methodology was used to investigate the impact of hosting the FIFA World Cup on the stock exchange of the host country, by examining the movement of CARs across the two event windows. It was found that stock markets react differently to the announcement of the tournament and event start dates. The results of this study show that the stock market does not always regard the hosting of the FIFA World Cup as positive news, therefore resulting in either a positive or negative stock market reaction. Markets do however appear to be efficient and incorporated all information in stock prices. The test statistics showed a number of statistically insignificant results; hence the presented results do not support the hypotheses that the FIFA World Cup has a significant impact on the host country stock market during the announcement and hosting stages.

Purpose: The primary goal of this research study was to describe the experiences of South African spectators as it pertains to the 2010 FIFA World Cup (WC) South AfricaTM . As this study focused on spectators' experiences before, during and after the 2010 FIFA WC, three secondary goals were identified, namely to describe South African spectators' experiences prior to the 2010 FIFA WC, to describe South African spectators' experiences during the 2010 FIFA WC and to describe South African spectators' experiences after the 2010 FIFA WC. Methodology: The researcher adopted a descriptive phenomenological research position, in particular the Duquesne Phenomenological Research Method (DPRM). With reference to this study, an objective phenomenon (the 2010 FIFA WC) was primarily understood by the researcher through the participants' (South African spectators) subjective descriptions of their first-hand experience of this phenomenon. This objective phenomenon presented itself within the mind of the individual and the researcher had access to this reality through the participants' written accounts and consequent interviews. Therefore two methods of data collection was used. The notions of reduction, bracketing, and free imagination were used in order to keep the researcher's personal biases and prior knowledge from contaminating the knowledge of the objective phenomenon. Findings: From the experiences prior to the 2010 FIFA WC there were four essences that emerged. Firstly, there was a sense of anticipation in SA in the build up towards the tournament. Participants were excited about socialising with foreigners, the performance of the South African national team as well as the opportunity to showcase SA's capabilities to host such an event. The second essence that emerged was the descriptions of the atmosphere in SA. There were some mixed emotions experienced leading up to the tournament with some being excited and others feeling pessimistic about SA's ability to host the tournament successfully. Thirdly, there was a sense of companionship between the participants and their friends as well as within SA as a nation. The final essence focussed on obtaining tickets, where some found it to be a complicating process while others had a surprisingly positive experience. From the experiences during the tournament there were again four essences. Firstly, participants had mostly positive experiences of attending the live matches. Secondly, participants made mention of the impressive organisation of the event. The third essence related to the enjoyable social interactions that they experienced. The final essence was a description of their experiences of the Vuvuzelas that came to be very popular during the tournament. From the experiences after the tournament, there were four essences. The first essence describes how there was a sense of unity among SA as a nation but it seemed to have faded quite quickly after the tournament. Secondly, the participants discovered a lot about themselves during the tournament and the essence of the positive experiences of socialising was once again prevalent. Finally, the participants were impressed with the improvements in infrastructure that left a physical legacy of a “once in a lifetime” event / Dissertation (MA)--University of Pretoria, 2013. / gm2014 / Psychology / UPonly

Qatar wants to use the 2022 FIFA World Cup as a soft power mean. They want to remove stains on their reputation via sportswashing. However, there is reason to believe that this effect might not occur in the case of Qatar, or in other words; that the tournament has a soft disempowerment effect on the state of Qatar. By doing a discourse analysis this study exams if the soft power efforts of Qatar have been successful, primarily in the Swedish context by examining how the Swedish media and Swedish FA articulates about Qatar, but also in the context of FIFA. The study also examens whether the articulations can be labeled as cases of Orientalism. The results show that in the Swedish context, both an orientalist and soft disempowerment-discourse are showing, and in the case of FIFA an orientalist discourse and a discourse which suggest that the tournament has been a good soft power resource in the eyes of FIFA occurs.

The present exploratory study, framed in agenda-setting theory, analyzes the way European and US newspapers frame racism and ethnocentrism issues, on the background of the 2006 FIFA World Cup. By combining quantitative and qualitative methods, 2 research hypotheses and 9 research questions were explored. The results showed the distribution of articles that used a positive frame and the ones that used a negative frame was relatively equal across geographical regions. The US media have shown as the most ethnocentric nationality the Spanish, while the European media, the Scottish. There is an agreement across different geographical regions that the French and the German have the most tolerant or anti-discriminatory actions or attitudes. The most prominent theme to describe nationalities’ tolerant attitudes was the power of football to unify peoples and to enhance global understanding. Both the American and the European media described the Argentinean team mostly in terms of athletic skill.

Both Qatar and FIFA have been heavily criticised for the bribes and corruption resulting in Qatar obtaining the FIFA World Cup 2022. Over 6500 migrant workers in Qatar are said to have lost their lives during the construction of new arenas, and the media is an essential part for this being acknowledged. This essay examines and identifies the discourses that are dominating the articles written in the awakening of FIFAs World Cup in Qatar 2022. This will be done through studying the portrayal of Qatar in Dagens Nyheter, the Guardian and Gulf Times. The articles are studied through a narrative analysis method with support from agenda setting, framing and gatekeeping theories. The results show that western media portrays Qatar as unworthy of the world cup, while Qatari media ensures that the country will create the greatest world cup in history. The results suggest that Qatar is guilty of sportswashing through their government-controlled media.

No description available.