To be successful in today's competitive market, service providers should look at user's satisfaction as a critical key. In order to gain a better understanding of customers' expectations, a proper evaluations which considers intrinsic characteristics of perceived quality of service is needed. Due to the subjective nature of quality, the vagueness of human judgment and the uncertainty about the degree of users' linguistic satisfaction, fuzziness is associated with quality of experience. Considering the capability of Fuzzy logic in dealing with imprecision and qualitative knowledge, it would be wise to apply it as a powerful mathematical tool for analyzing the quality of experience (QoE). This thesis proposes a fuzzy procedure to evaluate the quality of experience. In our proposed methodology, we provide a fuzzy relationship between QoE and Quality of Service (QoS) parameters. To identify this fuzzy relationship a new term called Fuzzi ed Opinion Score (FOS) representing a fuzzy quality scale is introduced. A fuzzy data mining method is applied to construct the required number of fuzzy sets. Then, the appropriate membership functions describing fuzzy sets are modeled and compared with each other. The proposed methodology will assist service providers for better decision-making and resource management.

Atualmente, o ambiente industrial é caracterizado pela intensa globalização, competição entre cadeias de suprimentos, manutenção das competências centrais e terceirização dos demais serviços. Desta forma, a gestão das relações entre os agentes independentes da cadeia de suprimentos e do processo de aquisição são fatores potenciais para o aumento da competitividade empresarial. No contexto da construção civil, a seleção adequada dos parceiros de negócios é um elemento fundamental para o sucesso dos projetos, uma vez que uma grande proporção das atividades podem ser sub-contratadas e possuem relação de precedência entre si. Os suprimentos representam um percentual significativo dos custos das construções, 60%, dado que demonstra o potencial de lucratividade passível de ser atingida ao estruturar o processo de seleção de fornecedores na construção civil. Seleções baseadas no preço prejudicam os sub-empreiteiros e fornecedores mais responsáveis na concorrência, contribuindo para a queda do nível de desempenho e redução da eficiência global do projeto, uma vez que as ineficiências são somadas ao longo da cadeia. Através da estruturação do processo de seleção de fornecedores, é possível mitigar os riscos de suprimentos oriundos de falhas destes contratados ao longo da relação. O objetivo deste trabalho foi desenvolver uma sistemática para seleção de fornecedores críticos, considerando diversos critérios além do preço, entre qualitativos e quantitativos. A abordagem visa também, a eliminação da subjetividade do processo e a extração do melhor fornecedor de forma objetiva. Para tanto, foram definidas dimensões competitivas para avaliar os fornecedores e posteriormente foram utilizados dois métodos quantitativos, Teoria dos Conjuntos Difusos (TCD) e Análise de Componentes Principais (ACP), para selecionar o melhor fornecedor dentre as alternativas, com base na avaliação de múltiplos agentes. / Currently, the industrial environment is characterized by intense globalization, competition between supply chains, maintenance of core competencies and outsourcing of other services. Thus, the management of relationships between independent agents of the supply chain and the procurement process are potential factors for increasing enterprise competitiveness. In the construction context, the proper selection of business partners is a key element for the success of projects, since a large proportion of the activities can be sub-contracted and have precedence relationship between them. Supplies represent a significant percentage of the cost of buildings, 60%, information that demonstrates the potential of profitability that can be achieved by structuring the process of supplier selection in the construction industry. Selection based on price take off from competition the sub-contractors and suppliers more responsible, contributing to the decline in the level of performance and reduction in the overall project efficiency, since inefficiencies are summed through the chain. By structuring the supplier selection process, it is possible to mitigate the supply risk arising from failures of these suppliers during the relationship. The objective of this study was to develop a systematic for selection of critical suppliers, considering several criteria other than price, among qualitative and quantitative. The approach also aims at eliminating the subjectivity of the process and the extraction of the best supplier in an objective way. In order to that, competitive dimensions were set to evaluate vendors and subsequently two quantitative methods, Fuzzy Sets Theory (FST) and Principal Component Analysis (PCA) were used to select the best supplier among the alternatives based on multiple agents evaluation.

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本研究的目的在於結合部份計分模式(partial credit model, PCM)與模糊集合論(fuzzy set theory)，提出評定量表的不同計分方式：模糊部份計分法(fuzzy partial credit scaling, FPCS)。FPCS是根據 PCM 所估計出的梯度參數(step parameters)來建構三角形模糊數，三角形模糊數代表選擇某個特定選項的受試者的能力分配情形。接著，利用中心法(center of gravity method) 將三角形模糊數解模糊化為純量。最後，利用隸屬度當作權重，計算個別受試者的模糊觀察分數，並且用模糊觀察分數當作量表的總分。 本研究採用貝克憂鬱量表(Beck Depression Inventory-II, BDI)中文版為研究工具。本研究的樣本分為憂鬱症病患與非憂鬱症的一般大學生兩大類。240位憂鬱症病患樣本是由台北市立和平醫院精神科門診募集而來；321位大學生則以便利抽樣的方式募集而來。 為了驗証FPCS的有效性，本研究進行三個子研究，來比較FPCS與傳統計分法在信度、效度、集群分析的分類正確性。 子研究一探討FPCS的信度。本研究以Cronbach alpha係數來衡量量表的內部一致性，並且以結構方程式模式(structure equation modeling)進行驗證性因素分析所估計的各試題的變異數被潛在構念解釋的比例當作信度的指標。由研究結果顯示，以量表整體而言，FPCS計分的結果得到較高的內部一致性；以各題而言，量表各試題的變異數被潛在構念解釋的百分比高於傳統的原始分數。此結果顯示FPCS的計分方式可以降低測量誤差，提升信度。 子研究二探討FPCS的效度，本研究以精神科醫師的診斷當作效標，分別以FPCS與原始分數兩種不同的計分法當作自變項，以預測效度當作效度的指標。首先，將是否罹患憂鬱症編碼為二元變數，不同計分法所得到的量表分數當作自變數，進行Logistic迴歸分析。研究結果顯示，相較於原始分數，FPCS預測罹患憂鬱症的正確率由 74.8% 提升到 77.2%。接下來，依照所有樣本的憂鬱程度，區分為一般樣本、憂鬱症且緩解、憂鬱症無緩解三類，進行區別分析。研究結果顯示，相較於原始分數，FPCS分類正確率由 71.2% 提升到 80.7%。上述的研究結果顯示，FPCS具有較高的效度，可以降低誤判憂鬱症的機率。 子研究三比較模糊集群分析(fuzzy c-means, FCM)與傳統明確邏輯的集群分析。首先利用分群效度(clustering validity)指標，決定群數為三群。並以此結果，指定模糊集群、Wald法、k-means法之群數。為了比較分類的效果，將模糊集群之樣本，指定給獲得最大隸屬度之集群。並且以醫師的診斷的憂鬱程度當作評估分類結果之標準。研究結果顯示，相較於傳統明確邏輯的集群分析(Wald法、k-means法)，模糊集群分析得到分群結果，與醫師的診斷的結果有最高的相關。結果顯示模糊集群分析更能夠忠實的反映資料結構。 整體而言，相較於原始分數，FPCS有較高的信度、效度、分類正確性。此實証性研究結果支持了模糊集合論應用於心理學研究的可行性；多值的模糊邏輯比二值明確邏輯更能夠正確反映出人類的思維。 / The aim of this study was to propose and validate the new scaling method, fuzzy partial credit scaling (FPCS), which combines fuzzy set theory with the partial credit model (PCM) to score rating scales. To achieve this goal, the Chinese version of BDI (Beck Depression Inventory-II) was administrated to a depressed sample of patients and a non-depressed sample. The depressed sample consisted of 240 outpatients who were diagnosed as depressed by a psychiatric doctor, while 321 undergraduate students were recruited for the nondepressed sample. In FPCS, triangular fuzzy numbers were generated by step parameters to characterize distributions of each alternative value. Next, the center of gravity (COG) method was applied to “de-fuzzify” the fuzzy number into a scalar. Then, the “observed fuzzy scores” defined in FPCS were calculated as the sums of fuzzy number values weighted by membership degrees for the following analysis. Three studies were performed to compare the differences in reliability, validity and clustering precision between the raw score and FPCS. In Study One, the reliability issue of FPCS was discussed. The results of confirmatory factor analysis demonstrate that the BDI reliability was higher in FCPS than in raw scoring. That is, compared with raw scoring, scoring via FPCS produced fewer measurement errors, meaning that more variances in an item of BDI were explained by depression. In Study Two, the predictive validity issue of FPCS was investigated. First, logistic regression analysis was used to predict the odds of suffering depression based on FPCS and the raw scores. The analytical results showed that, via FPCS, the probability of correct classification of depressed and non-depressed was raised from 74.8% to 77.2%. Next, discrimination analysis was performed to classify the subjects according to the severity of depression into three categories: non-depression, depression with remission and depression without remission. The analytical results exhibited that, via FPCS, the probability of correct classification of severity of depression was raised from 71.2% to 80.7%. These two statistical analyses consistently show that FPCS exhibited higher predictive validity than did the raw score. That is, BDI scoring via FPCS makes more accuracy predictions for depression than raw score. In Study Three, fuzzy c-means (FCM) clustering was applied to partition the sample according to severity of depression. To examine explore whether fuzzy-based clustering methods uncover the information inherent in the latent structure more accurately than crisp clustering, FCM, Wald’s method, and k-means method were performed. The analytical results reveal that the association between the original and classified membership generated by FCM was stronger than that of the Wald and k-means methods. Hence, FCM revealed the data structure most accurately. Overall, FPCS has been consistently shown to be superior to raw scoring in terms of reliability, validity, and clustering accuracy. This study has empirically shown that fuzzy set theory is applicable to psychological research.

The automatic extraction of knowledge from the world by a robotic system as human beings interpret their environment through their senses is still an unsolved task in Artificial Intelligence. A robotic agent is in contact with the world through its sensors and other electronic components which obtain and process mainly numerical information. Sonar, infrared and laser sensors obtain distance information. Webcams obtain digital images that are represented internally as matrices of red, blue and green (RGB) colour coordinate values. All this numerical values obtained from the environment need a later interpretation in order to provide the knowledge required by the robotic agent in order to carry out a task. Similarly, light wavelengths with specific amplitude are captured by cone cells of human eyes obtaining also stimulus without meaning. However, the information that human beings can describe and remember from what they see is expressed using words, that is qualitatively. The exact process carried out after our eyes perceive light wavelengths and our brain interpret them is quite unknown. However, a real fact in human cognition is that people go beyond the purely perceptual experience to classify things as members of categories and attach linguistic labels to them. As the information provided by all the electronic components incorporated in a robotic agent is numerical, the approaches that first appeared in the literature giving an interpretation of this information followed a mathematical trend. In this thesis, this problem is addressed from the other side, its main aim is to process these numerical data in order to obtain qualitative information as human beings can do. The research work done in this thesis tries to narrow the gap between the acquisition of low level information by robot sensors and the need of obtaining high level or qualitative information for enhancing human-machine communication and for applying logical reasoning processes based on concepts. Moreover, qualitative concepts can be added a meaning by relating them to others. They can be used for reasoning applying qualitative models that have been developed in the last twenty years for describing and interpreting metrical and mathematical concepts such as orientation, distance, velocity, acceleration, and so on. And they can be also understood by human-users both written and read aloud. The first contributions presented are the definition of a method for obtaining fuzzy distance patterns (which include qualitative distances such as ‘near’, far’, ‘very far’ and so on) from the data obtained by any kind of distance sensors incorporated in a mobile robot and the definition of a factor to measure the dissimilarity between those fuzzy patterns. Both have been applied to the integration of the distances obtained by the sonar and laser distance sensors incorporated in a Pioneer 2 dx mobile robot and, as a result, special obstacles have been detected as ‘glass window’, ‘mirror’, and so on. Moreover, the fuzzy distance patterns provided have been also defuzzified in order to obtain a smooth robot speed and used to classify orientation reference systems into ‘open’ (it defines an open space to be explored) or ‘closed’. The second contribution presented is the definition of a model for qualitative image description (QID) by applying the new defined models for qualitative shape and colour description and the topology model by Egenhofer and Al-Taha [1992] and the orientation models by Hernández [1991] and Freksa [1992]. This model can qualitatively describe any kind of digital image and is independent of the image segmentation method used. The QID model have been tested in two scenarios in robotics: (i) the description of digital images captured by the camera of a Pioneer 2 dx mobile robot and (ii) the description of digital images of tile mosaics taken by an industrial camera located on a platform used by a robot arm to assemble tile mosaics. In order to provide a formal and explicit meaning to the qualitative description of the images generated, a Description Logic (DL) based ontology has been designed and presented as the third contribution. Our approach can automatically process any random image and obtain a set of DL-axioms that describe it visually and spatially. And objects included in the images are classified according to the ontology schema using a DL reasoner. Tests have been carried out using digital images captured by a webcam incorporated in a Pioneer 2 dx mobile robot. The images taken correspond to the corridors of a building at University Jaume I and objects with them have been classified into ‘walls’, ‘floor’, ‘office doors’ and ‘fire extinguishers’ under different illumination conditions and from different observer viewpoints. The final contribution is the definition of a similarity measure between qualitative descriptions of shape, colour, topology and orientation. And the integration of those measures into the definition of a general similarity measure between two qualitative descriptions of images. These similarity measures have been applied to: (i) extract objects with similar shapes from the MPEG7 CE Shape-1 library; (ii) assemble tile mosaics by qualitative shape and colour similarity matching; (iii) compare images of tile compositions; and (iv) compare images of natural landmarks in a mobile robot world for their recognition. The contributions made in this thesis are only a small step forward in the direction of enhancing robot knowledge acquisition from the world. And it is also written with the aim of inspiring others in their research, so that bigger contributions can be achieved in the future which can improve the life quality of our society.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This work aims to evaluate the performance of the loss of field protection methods in synchronous generators. The methods are introduced to make available in a single text the various ways to protect the synchronous generator against the loss of field. The conventional methods have some problems, and the main of them is the improper operation caused by the power stable oscillations. In order to solve or minimize the relay algorithm malfunction, two new methods of loss of field protection are proposed. The first is designed to increase the operational area of the generator on steady state conditions, bounded by the conventional loss of field protection. It was accomplished by modifying the operational characteristic of the mho relay, which is better coordinated with the generator capability curve. The second makes use of loss of field conception in a fuzzy set theory. With the objective to identify the performance of each one, the methods were evaluated through computational simulations of loss of field and stable power oscillation. The methods were set and evaluated according to the generator parameters (Xd and X'd). Since, tests in three machines with different parameters were carried out. So it was possible to conclude that the methods do not behave the same way for different generators parameters. On the other hand, the proposed technique, which is based on the fuzzy set theory was more efficient and not have been affected by the generator parameters and system considered. / Este trabalho visa avaliar o desempenho dos métodos de proteção contra a perda de excitação em geradores síncronos. Os métodos são apresentados de forma a tornar disponível em um único texto as diversas maneiras de se proteger o gerador síncrono contra a perda do seu sistema de excitação. Os métodos convencionais abordados apresentam alguns problemas, sendo o principal, a operação indevida causada por oscilações estáveis de potência. Visando solucionar ou minimizar estes problemas, dois novos métodos de proteção contra a perda de excitação são propostos. O primeiro, objetivando aumentar a área operacional do gerador em regime permanente, restringida pela proteção contra a perda de excitação convencional, por meio de uma característica operacional modificada, melhor coordenada com a curva de capacidade do gerador. O segundo introduz os fundamentos clássicos da proteção contra a perda de excitação na teoria dos conjuntos nebulosos. Com o objetivo de se identificar o desempenho de cada um, os métodos existentes e os propostos foram avaliados por meio de simulações computacionais de perda de excitação e oscilação estável de potência. Como os métodos possuem ajustes em função dos parâmetros do gerador protegido (Xd e X d), realizaram-se testes com três máquinas de parâmetros distintos. Deste modo, foi possível concluir que os métodos não se comportam da mesma maneira para geradores de diferente porte. Por outro lado, a técnica proposta, que tem como base a teoria dos conjuntos nebulosos se mostrou eficiente e não teve seu desempenho afetado pelos parâmetros do gerador e do sistema considerado.

Made available in DSpace on 2014-07-29T16:02:20Z (GMT). No. of bitstreams: 1 ALEX NERI GUTIERREZ DISSERTACAO.pdf: 1234288 bytes, checksum: ae65a58b7c2fd793b3c15d44001d82d6 (MD5) Previous issue date: 2012-03-23 / This work has the main objective in the context of the fuzzy theory. Averaging method, differential inclusions are studied; finally this context of the fuzzy theory. / O trabalho tem como objetivo principal, o estudo de um método de averaging em problemas de valor inicial no contexto fuzzy. Com o intuito de facilitar a compreensão do trabalho, faz-se um estudo do, um método de averaging no contexto determinístico, teoria de inclusões diferencias, teoria dos conjuntos fuzzy, inclusões diferenciais fuzzy e finalmente mostra-se o um resultado da validade do método de averaging no contexto fuzzy.

Plusieurs domaines d'application traitent des objets et des données complexes dont la structure et la sémantique de leurs composants sont des informations importantes pour leur manipulation et leur exploitation. La structure de graphe a été bien souvent adoptée, comme modèles de représentation, dans ces domaines. Elle permet de véhiculer un maximum d'informations, liées à la structure, la sémantique et au comportement de ces objets, nécessaires pour assurer une meilleure représentation et une manipulation efficace. Ainsi, lors d'une comparaison entre deux objets complexes, l'opération d'appariement est appliquée entre les graphes les modélisant. Nous nous sommes intéressés dans cette thèse à l'appariement approximatif qui permet de sélectionner les graphes les plus similaires au graphe d'une requête. L'objectif de notre travail est de contribuer à l'interrogation flexible et personnalisée d'objets complexes modélisés sous forme de graphes pour identifier les graphes les plus pertinents aux besoins de l'utilisateur, exprimés d'une manière partielle ou imprécise. Dans un premier temps, nous avons proposé un cadre de sélection de services Web modélisés sous forme de graphes qui permet (i) d'améliorer le processus d'appariement en intégrant les préférences des utilisateurs et l'aspect structurel des graphes comparés, et (ii) de retourner les services les plus pertinents. Une deuxième méthode d'évaluation de requêtes de recherche de graphes par similarité a également été présentée pour calculer le skyline de graphes d'une requête utilisateur en tenant compte de plusieurs mesures de distance de graphes. Enfin, des approches de raffinement ont été définies pour réduire la taille, souvent importante, du skyline. Elles ont pour but d'identifier et d'ordonner les points skyline qui répondent le mieux à la requête de l'utilisateur. / Several application domains deal with complex objects whose structure and semantics of their components are crucial for their handling. For this, graph structure has been adopted, as a model of representation, in these areas to capture a maximum of information, related to the structure, semantics and behavior of such objects, necessary for effective representation and processing. Thus, when comparing two complex objects, a matching technique is applied between their graph structures. In this thesis, we are interested in approximate matching techniques which constitute suitable tools to automatically find and select the most similar graphs to user graph query. The aim of our work is to develop methods to personalized and flexible querying of repositories of complex objects modeled thanks to graphs and then to return the graphs results that fit best the users ’needs, often expressed partially and in an imprecise way. In a first time, we propose a flexible approach for Web service retrieval that relies both on preference satisfiability and structural similarity between process model graphs. This approach allows (i) to improve the matching process by integrating user preferences and the graph structural aspect, and (ii) to return the most relevant services. A second method for evaluating graph similarity queries is also presented. It retrieves graph similarity skyline of a user query by considering a vector of several graph distance measures instead of a single measure. Thus, graphs which are maximally similar to graph query are returned in an ordered way. Finally, refinement methods have been developed to reduce the size of the skyline when it is of a significant size. They aim to identify and order skyline points that match best the user query.

The Lack of Homogeneity in the Product (LHP) appears in productive processes with raw materials, which directly stem from nature and/or production processes with operations that confer heterogeneity to the characteristics of the outputs obtained, even when the inputs used are homogeneous. LHP appears in different sectors such as ceramic tile, horticulture, marble, snacks, among others. LHP becomes a managerial problem when customers require to be served with homogeneous product. Supply chains responsible to provide homogeneous product face the need to include classification activities in their productive processes to obtain sub-lots of homogeneous product. Due to the inherent LHP uncertainty, these homogeneous sub-lots will not be known until the product have been produced and classified. An improper management of the LHP can have a very negative impact on the customers' satisfaction due to inconsistencies in the answer to their requirements and also on the Supply Chain's efficiency. The Order Promising Process (OPP) appears as a key element for properly managing the LHP in order to ensure the matching of uncertain homogeneous supply with customer order proposals. The OPP refers to the set of business activities that are triggered to provide a response to the orders from customers. These activities are related to the acceptance/rejection decision, and to set delivery dates. For supply chains affected by the LHP, the OPP must consider the homogeneity as another requirement in the answer to the orders. Besides, due to the LHP inherent uncertainty, discrepancies between the real and planned homogeneous quantities might provoke that previously committed orders cannot be served. The Shortage Planning (SP) process intends to find alternatives in order to minimise the negative impact on customers and the supply chain. Considering LHP in the OPP brings a set of new challenging features to be addressed. The conventional approach of assuming homogeneity in the product for the master production schedule (MPS) and the quantities Available-To-Promise (ATP) derived from it is no longer adequate. Instead, both the MPS and ATP should be handled in terms of homogeneous sub-lots. Since the exact quantity of homogeneous product from the planned lots in the MPS is not exactly known until the classification activities have been performed, the ATP also inherits this uncertainty, bringing a new level of complexity. Non-homogeneous product cannot be accumulated in order to fulfil future incoming orders. Even more, if the product handled is perishable, the homogeneity management becomes considerably more complex. This is because the state of the product is dynamic with time and related variables to it, like quality, price, etc., could change with time. This situation could bring unexpected wasting costs apart from the shortages already mentioned. The perishability factor is itself another source of uncertainty associated to the LHP. This dissertation proposes a conceptual framework and different mathematical programming models and tools, in both deterministic and uncertainty environments, in order to support the OPP and SP under LHP's effect. The aim is to provide a reliable commitment with customer orders looking for a high service level not just in the due date and quantity but also in the homogeneity requirements. The modelling of the characteristics inherent to LHP under deterministic context constitutes itself one of the main contribution of this dissertation. Another novelty consists in the inclusion of uncertainty in the definition of homogeneous sub-lots, their quantities and their dynamic state and value. The uncertainty modelling approach proposed is mainly based on the application of fuzzy set theory and possibility theory. The proposed mathematical models and tools have been validated in real cases of SC, specifically in the ceramic tile sector for non perishables, and in the fruit sector for perishables. The results show a ... / La Falta de Homogeneidad en el Producto (LHP, por sus siglas del inglés ``Lack of Homogeneity in the Product'') aparece en procesos productivos con materias primas que derivan directamente de la naturaleza y/o procesos de producción con operaciones que confieren heterogeneidad a las características de los productos obtenidos, incluso cuando los insumos utilizados son homogéneos. La LHP aparece en diferentes sectores como la cerámica, horticultura, mármol, snacks, entre otros. Se convierte en un problema gerencial cuando los clientes requieren homogeneidad en el producto y las cadenas de suministro enfrentan la necesidad de incluir actividades de clasificación en sus procesos productivos para obtener sub-lotes de producto homogéneo. Debido a la incertidumbre inherente a la LHP, los sub-lotes homogéneos y su cantidad no serán conocidos hasta que el producto haya sido producido y clasificado. Una gestión inadecuada de la LHP puede tener un impacto muy negativo en la satisfacción de los clientes debido a inconsistencias en la respuesta a sus requerimientos y también en la eficacia de la Cadena de Suministro. El Proceso de Comprometer de Pedido (OPP, por sus siglas del inglés ``Order Promising Process'') aparece como un elemento clave para gestionar adecuadamente la LHP, con el fin de asegurar la coincidencia entre el suministro incierto de producto homogéneo y las propuestas de pedido del cliente. El OPP se refiere al conjunto de actividades empresariales realizadas para proporcionar una respuesta a las órdenes de los clientes. Estas actividades están relacionadas con las decisiones de aceptación/rechazo, y establecimiento de fechas de entrega para las órdenes del cliente. En las cadenas de suministro afectadas por la LHP, el OPP debe considerar la homogeneidad como otro requisito adicional en la respuesta a los pedidos. Además, debido a la incertidumbre intrínseca de la LHP, las discrepancias entre las cantidades homogéneas reales y planificadas podrían provocar que las órdenes comprometidas anteriormente no puedan ser completadas debido a la escasez de producto. El proceso de planificación de la escasez (SP, por sus siglas del inglés "Shortage Planning") se encarga de encontrar alternativas para minimizar este impacto negativo en los clientes y la cadena de suministro. Considerar la LHP dentro del OPP implica un conjunto nuevo de características desafiantes que deben ser abordadas. El enfoque convencional de asumir la homogeneidad en el producto para el programa maestro de producción (MPS, por sus siglas del inglés "Master Production Schedule") y las cantidades disponibles a comprometer (ATP, por sus siglas del inglés "Available-To-Promise") derivadas de él, no es adecuado. En cambio, tanto el MPS como el ATP deben manejarse en términos de sub-lotes homogéneos. Dado que la cantidad exacta de producto homogéneo de los lotes previstos en el MPS no se sabe exactamente hasta que se han realizado las actividades de clasificación, el ATP también hereda esta incertidumbre, trayendo un nuevo nivel de complejidad. El producto no homogéneo no se puede acumular para satisfacer futuras órdenes entrantes. Más aún, si el producto manipulado es perecedero, el manejo de la homogeneidad se vuelve mucho más complejo. Esto se debe a que el estado del producto es dinámico en el tiempo, y variables relacionadas como calidad, precio, etc., podrían también cambiar con el tiempo. Esta situación puede provocar costos inesperados de desperdicio aparte de la escasez ya mencionada. El factor de perecedero es en sí mismo otra fuente de incertidumbre asociada a la LHP. Esta disertación propone un marco conceptual y diferentes modelos y herramientas de programación matemática, tanto en entornos deterministas como de incertidumbre, para apoyar al OPP y SP considerando el efecto de LHP. El objetivo es proporcionar un compromiso fiable con los pedidos de los clientes en busca de un alto nivel de servicio no s / La Falta d'Homogeneïtat en el Producte (LHP, per les seues sigles de l'anglés ''Lack of Homogeneity in the Product'') apareix en processos productius amb matèries primes que deriven directament de la natura i/o processos de producció amb operacions que conferixen heterogeneïtat a les característiques dels productes obtinguts, fins i tot quan les entrades utilitzades són homogènies . La LHP apareix en diferents sectors com la ceràmica, horticultura, marbre, snacks, entre altres. Es convertix en un problema gerencial quan els clients requereixen homogeneïtat en el producte i les cadenes de subministrament enfronten la necessitat d'incloure activitats de classificació en els seus processos productius per a obtindre sublots de producte homogeni. A causa de la incertesa inherent a la LHP, els sublots homogenis i la seua quantitat no seran coneguts fins que el producte haja sigut produït i classificat. Una gestió inadequada de la LHP pot tindre un impacte molt negatiu en la satisfacció dels clients degut a inconsistències en la resposta als seus requeriments i també en l'eficàcia de la Cadena de Subministrament. El Procés de Comprometre Comandes (OPP, per les seues sigles de l'anglés ''Order Promising Process'') apareix com un element clau per a gestionar adequadament la LHP, a fi d'assegurar la coincidència entre el subministrament incert de producte homogeni i les propostes de comanda del client. L'OPP es refereix al conjunt d'activitats empresarials realitzades per a proporcionar una resposta a les ordres dels clients. Aquestes activitats estan relacionades amb les decisions d'acceptació/rebuig, i establiment de dates de lliurament per a les ordres del client. En les cadenes de subministrament afectades per la LHP, l'OPP ha de considerar l'homogeneïtat com un altre requisit addicional en la resposta a les comandes. A més, a causa de la incertesa intrínseca de la LHP, les discrepàncies entre les quantitats homogènies reals i planificades podrien provocar que les ordres compromeses anteriorment no puguen ser completades a causa de l'escassetat de producte. El procés de planificació de l'escassetat (SP, per les seues sigles de l'anglés "Shortage Planning") s'encarrega de trobar alternatives per a minimitzar aquest impacte negatiu en els clients i en la cadena de subministrament. Considerar la LHP dins de l'OPP implica un conjunt nou de característiques desafiants que han de ser abordades. L'enfocament convencional d'assumir l'homogeneïtat en el producte per al programa mestre de producció (MPS, per les seues sigles de l'anglés "Master Production Schedule") i les quantitats disponibles a comprometre (ATP, per les seues sigles de l'anglés "Available-To-Promise") derivades d'ell, no és adequat. En canvi, tant el MPS com l'ATP han de manejar-se en termes de sublots homogenis. Atés que la quantitat exacta de producte homogeni dels lots previstos en el MPS no se sap exactament fins que s'han realitzat les activitats de classificació, l'ATP també hereta aquesta incertesa, portant un nou nivell de complexitat. El producte no homogeni no es pot acumular per a satisfer futures ordees entrants. Més encara, si el producte manipulat és perible, el maneig de l'homogeneïtat es torna molt més complex. Açò es deu al fet que l'estat del producte és dinàmic en el temps, i variables relacionades com qualitat, preu, etc., podrien també canviar amb el temps. Aquesta situació pot provocar costos inesperats de rebuig a banda de l'escassetat ja esmentada. El factor de perible és en si mateix un altra font d'incertesa associada a la LHP. Aquesta dissertació proposa un marc conceptual i diferents models i eines de programació matemàtica, tant en entorns deterministes com d'incertesa, per a recolzar a l'OPP i SP considerant l'efecte de LHP. L'objectiu és proporcionar un compromís fiable amb les comandes dels clients a la recerca d'un alt nivell de servei no sols en la data i la quantitat esperades, s / Grillo Espinoza, H. (2017). Advanced methods and models in uncertainty for the order promising process in supply chain characterized by the lack of homogeneity in product [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/91110 / TESIS

Le travail de recherche présenté dans cette thèse s’inscrit dans la continuité des travaux de l’aide à la décision multi-critère de groupe (décideurs), particulièrement dans le champ de sélection de la localisation des centres de distribution. Dans un environnement certain, si la décision de sélection de la localisation des centres de distribution a donné lieu à plusieurs travaux de recherche, elle n’a jamais été l’objet, à notre connaissance, d’une décision prise par plusieurs décideurs. À cet égard, le premier objectif de cette thèse est de proposer une méthode d’aide à la décision multi-attribut et multi-acteur (MAADM) pour résoudre le problème posé. Pour se faire, nous avons adapté et étendu la méthode ELECTRE I. Dans un environnement incertain, au vu de l’incertitude inhérente et l’imprécision du processus décisionnel humain ainsi que les comportements futurs du marché et des entreprises, le deuxième objectif de cette thèse est de développer une méthode floue d’aide à la décision multi-attribut et multi-acteur (FMAADM) pour traiter le problème en question. Pour cela, nous avons couplé la méthode MAADM avec la théorie des ensembles flous. Pour la validation des deux contributions, nous avons conçu un système d’aide à la décision (S-DSS) pour implémenter les algorithmes de la méthode MAADM et la méthode FMAADM. Sur la base du S-DSS, deux études expérimentales ont été menées. Nous avons, aussi, appliqué une analyse de sensibilité pour vérifier la sensibilité de la solution retenue vis-à-vis aux variations de poids des critères d’évaluation. Les résultats obtenus prouvent que les deux méthodes proposées répondent à l’objectif recherché et ainsi retenues pour la sélection de la meilleure localisation dans un contexte certain/incertain de multi-attribut et multi-acteur. / The research work presented in this thesis is part of the works’ continuity on multi-criteria group (decision-makers) decision-making, particularly in the field of the distribution centers’ location selection. Under certain environment, although the decision to select the location of the distribution centers has given rise in several research works, it has never been the object, to our knowledge, of a decision taken by several decision makers. In this regard, the first objective of this thesis is to develop a multi-attribute and multi-actor decision-making method (MAADM) to resolve the posed problem. For this purpose, we have adapted and extended the ELECTRE I method. Under uncertain environment, In view of the inherent uncertainty and inaccuracy of human decision-making, the future behavior of the market and companies, the second objective of this thesis is to propose a fuzzy multi-attribute and multi-actor decision-making method (FMAADM) to treat the problem in question. To this end, we have coupled the MAADM method with the fuzzy set theory. To validate the two contributions, we designed a decision support system (S-DSS) to implement the MAADM method and the FMAADM method. Based on the S-DSS, two experimental studies were conducted. We also applied a sensitivity analysis to verify the sensitivity of the solution retained vis-a-vis to weights’ variations of evaluation criteria. The obtained results prove that the MAADM method and the FMAADM method meet the desired objective and thus retained for the selection of the best location under certain/uncertain context of multi-attribute and multi-actor.