This Diploma thesis deals with the information system. It contains the analysis of the present state and particular parts of this matter including suggestion of information system for CTMOS company, economic cost evaluation and applicability in practice.

Depuis près d'une décennie, les outils issus du Web 2.0 s'insèrent dans la sphère de l'entreprise et sont présentés comme participant d'un changement technologique et managérial majeur. Pour autant, on constate des lacunes théoriques dans la caractérisation des régimes collaboratifs proposés par ces nouveaux objets, réunis sous la bannière du Social Software. Nous proposons ici d'explorer les dimensions à travers lesquelles les objets de Social Software proposent un renouvellement des régimes collaboratifs. Ce projet nous amène d'abord à présenter les évolutions techniques et paradigmatiques entre Groupware et Social Software. Dans un deuxième temps, nous réalisons une exploration empirique du champ via l'analyse des discours commerciaux d'éditeurs de Social Software et la présentation de quatre dispositifs que nous qualifions au regard des taxonomies issues des champs du Computer Supported Cooperative Work et de l'Entreprise 2.0. Nous enrichissons cette analyse par la modélisation des trajectoires d'évolution des quatre dispositifs faisant l'objet de nos études de cas, au travers d'un cadre conceptuel centré sur l'objet technique. Enfin, nous proposons un cadre inédit pour la caractérisation des régimes de collaboration proposés par les dispositifs de Social Software. Cette recherche nous amène à rediscuter des liens entre les technologies et les modalités de pilotage de l'action collective dans les organisations. / For the last decade, Web 2.0 tools have entered the corporate sphere and are considered as part of a major technical and managerial shift. However, there is still a lack of theoretical framework to define the collaborative regimes that the new objects of Social Software carry. In this dissertation, we explore the dimensions through which Social Software objects offer a renewal of collaborative regimes. First, we highlight the technical and paradigmatic evolutions between Groupware and Social Software. Then we carry an empirical exploration of the field of Social Software, by analyzing publishers' commercial discourse and presenting four devices that we describe through the taxonomical frameworks of Computer Supported Cooperative Work and Enterprise 2.0. This analysis is supplemented by the modelization of the four devices' evolution paths, relying on a conceptual framework that focuses on the technical object. Finally, we suggest a novel framework to define the collaboration regimes proposed by Social Software devices. This research leads us to further discuss the links between technology and the management of collaboration.

Most organizations have traditionally been organized by function, and most coordination is intrafunctional rather than interfunctional. However, many organizations are finding that they must also manage processes - such as order fulfillment, new product development, and interorganizational supply chain management - that span their separate functional units and that integrate their activities with those of other organizations. These processes are essential to the well-being of organizations in a dynamic competitive environment.In response to this, organizations are deploying large-scale enterprise information systems in order to support operational, tactical, and strategic decision making, along with information management. However, deployment of such information systems has not realized the requisite benefits due to issues such as lack of interoperability among applications due to technological evolution, constant changes to the business processes, evolving organizational structures, inherent complexity in management of distributed knowledge and resources.To ameliorate such issues, a recent technological trend is the adoption of support tools such as Workflow Management Systems (WFMS) and groupware to support coordination between individual and group knowledge worker activities respectively. While WFMSs mostly deal with tasks involving very structured information, groupware tools deal with tasks involving unstructured information. Due to these differences, such tools are used in a fragmented manner, causing information loss. The overall guiding design principles that can be used by such process support systems are minimal, resulting in costly overheads for organizations.This dissertation deals with the problems highlighted above from a organizational process design standpoint. The goal of the dissertation is to provide process designers with guidelines and tools that can assist them in modeling flexible and adaptable processes. The following two research questions are central to the work described in this dissertation: (1) How can organizational processes be designed to be flexible andadaptable in dynamic environments? (2) How can collaborative activities be designed to facilitate integration with individual activities in organizational processes?In this regard, this dissertation reports on the development of a conceptual framework to support design of organizational processes considering both individual and collaboration tasks in a unified manner. A business process is modeled as a problem solving mechanism consisting of a series of steps (also termed as process model, process definition or plan), each of which may be an individual or group activity. The task of designing business processes is considered as the development of an effective plan to solve a business process problem by searching the design space. We employ declarative formalisms from recent advances in Artificial Intelligence (AI) planning to support the task of process design. Similarly, we build on research in the field of Collaboration Engineering (CE), to propose an approach for collaborative task design. The feasibility and benefits of the approach are evaluated by prototyping intelligent build time tools for process design, and utilizing the same in the design of processes such as loan processing, and new drug discovery.

Cílem této práce je představení a zhodnocení přínosů technologií Microsoft SharePoint. Stěžejními produkty jsou zde Windows SharePoint Services a jejich nadstavba Microsoft Office SharePoint Portal Server. Popsána je základní architektura, základní stavební prvky, webové části, principy bezpečnosti nebo možnosti vyhledávání a customizace. Samostatná kapitola je věnována i možnostem vývoje webových aplikací na platformě SharePoint.

Tightly-coupled interaction is shared work in which each persons actions immediately and continuously influence the actions of others. Tightly-coupled interaction is a hallmark of expert behaviour in face-to-face activity, but becomes extremely difficult to accomplish in distributed groupware. The main cause of this difficulty is network delay even amounts as small as 100ms that disrupts peoples ability to synchronize their actions with another person. To reduce the effects of delay on tightly-coupled interaction, I introduce a new technique called Feedback-Feedthrough Synchronization (FFS). FFS causes visual feedback from an action to occur at approximately the same time for both the local and the remote person, preventing one person from getting ahead of the other in the coordinated interaction. I tested the effects of FFS on group performance in several delay conditions, and my study showed that FFS substantially improved users performance: accuracy was significantly improved at all levels of delay, and without noticeable increase in perceived effort or frustration. Techniques like FFS that support the requirements of tightly-coupled interaction provide new means for improving the usability of groupware that operates on real-world networks.

<p>Vid möteshantering används många olika groupware, några av de groupware som används är intranät och e-post. Något som blir allt vanligare är att integrerade intranät och e-postlösningar (exempelvis Sharepoint) används vid möteshantering. Det behövs fler jämförelser om hur användbara olika informationssystem är vid möteshantering. Den här studien syftar till att jämföra hur användbart integrerat intranät och e-post är jämfört med separat intranät och e-post vid möteshantering. För att besvara frågan så har groupware walkhtrough och enkäter använts. Studien har skett på Stena Line i två olika grupper. Resultatet pekar mot att integrerat intranät och e-post är mer användbart vid möteshantering än separat intranät och e-post. Det krävs dock fler liknande undersökningar på andra arbetsplatser för att kunna generalisera resultatet.</p>

Thesis (M.S.)--University of Florida, 2002. / Title from title page of source document. Includes vita. Includes bibliographical references.

Thesis (doctoral)--Universität St. Gallen, 1999.

Adaptive distributed systems have the potential to revolutionize how humans and computers interact. They can enable software to adapt to dynamic human demands, as users change their focuses, goals, locations and devices. However, producing these systems is currently very challenging: developers must solve daunting user interface issues while mired in distributed systems problems. We present a new class of toolkit, intended to ease the development of adaptive distributed systems. Unlike existing alternatives, we provide a high-level programming model in which developers can easily specify runtime adaptations. Meanwhile, our toolkit automatically generates a fast and tunable implementation. Partial failures in the distributed system are reflected back into the high-level programming model. As a result, developers can remain insulated in their high-level model while building highly-dynamic, high-performance and failure-resistant applications. Our Fiia.Net toolkit relies on model transformation at runtime to bridge between the programmer's high-level model and the actual implementation of the distributed system. Our novel model transformation is the first that can practically maintain this transformation, and enables our toolkit to easily support user-driven adaptations, dynamic optimization and self-healing. / Thesis (Ph.D, Computing) -- Queen's University, 2011-02-25 14:08:13.69

Thesis (M.S.)--Georgia State University, 2007. / Title from file title page. Ying Zhu, committee chair; G.Scott Owen, Robert W. Harrison, committee members. Electronic text (87 p. : ill. (some col.)) : digital, PDF file. Description based on contents viewed Feb. 7, 2008. Includes bibliographical references (p. 84-87).