The main goal of my thesis is to show the process of transitioning the current quality management system (in accordance with the norm ISO 9001: 2008) into the new quality management system in accordance with the norm ISO 9001: 2015 in Sipral a.s. company. The thesis analyses current state in the company concerning requirements of the norm and suggests changes necessary for implementation of the new quality management system in accordance with the norm ISO 9001: 2015. The first section introduces the field of quality management system in theoretical perspective. Main approaches to quality management system, key terms and short historical review are presented. The norm ISO 9001: 2015 is analysed in detail, especially in relation to its previous version from 2008. Above all, I focus on the changes which the current norm brings and which are necessary to implement to functioning of the company. The second section of the thesis is dedicated to introduction of Sipral a.s. company, analysis of the current state, suggestions for changes and realization of them, which are brought about with implementation of the new norm. Attention is paid especially to areas undergoing essential changes: organizational structure, process model, labour risk and context of the organization. These areas are analysed from the view of the current norm, as well as from the view of the new norm. Transition in accordance with the norm ISO 9001: 2015, which I participated in, is described.

Museums are service-oriented information systems that provide access to information bearing materials contained in the museum's collections. Within museum environments, the primary vehicle for quality assurance and public accountability is the accreditation process of the American Association of Museums (AAM). Norbert Wiener founded the field of cybernetics, employing concepts of information feedback as a mechanism for system modification and control. W. Edwards Deming applied Wiener's principles to management theory, initiating the wave of change in manufacturing industries from production-driven to quality-driven systems. Today, the principles are embodied in the ISO 9000 International Standards for quality management systems (QMS), a globally-recognized set of standards, widely employed as a vehicle of quality management in manufacturing and service industries. The International Organization for Standardization defined a process for QMS registration against ISO 9001 that is similar in purpose to accreditation. This study's goals were to determine the degree of correspondence between elements of ISO 9001 and quality-related activities within museum environments, and to ascertain the relevance of ISO 9001-2000 as a technique of museum evaluation, parallel to accreditation. A content analysis compared museum activities to requirements specified in the ISO 9001-2000 International Standard. The study examined museum environment surrogates which consisted of (a) web sites of nine museum studies programs in the United States and (b) web sites of two museum professional associations, the AAM and the International Council of Museums (ICOM). Data items consisted of terms and phrases from the web sites and the associated context of each item. Affinity grouping of the data produced high degrees of correspondence to the categories and functional subcategories of ISO 9001. Many quality-related activities were found at the operational levels of museum environments, although not integrated as a QMS. If activities were unified as a QMS, the ISO 9001 Standard has potential for application as an evaluative technique in museum environments.

Since it's release in Dec 2000, there has been a slow movement towards the new version of ISO 9001:2000 by ISO 9000:1994 certified organizations. Of the 561,747 ISO 9000 certified businesses, 167,210 are certified under the new ISO 9001:2000, which is less than 30 % of the total ISO 9000 certified companies. Although many studies have been conducted to understand and assess the practices of ISO 9000:1994 standards, no research has been done to investigate the practices of ISO 9001:2000 in Saudi Arabia. This study is designed to investigate the implementation practices of the new ISO 9001:2000 standard in Saudi business organizations. The main objectives of this study are to identify the critical factors that lead to successful implementation of the new standard, to determine what barriers have been encountered during implementation, and to identify the most difficult parts of the standard to comply with. It investigates the perceived benefits that Saudi firms have gained from implementing the system and examines the level of knowledge about ISO 9001:2000 and the perceptions of the new standard among the management teams and staff of ISO registered firms. It determines the level of integration between ISO 9001:2000 and other implemented systems. Furthermore, this study aims to investigate the factors that may explain the Saudi organizations' decisions to implement ISO 9001:2000 in their businesses. To accomplish these research objectives, a questionnaire was developed based on an extensive review of related literature and tested for validity and reliability. The target sample for the study was made up of all ISO 9001:2000 registered sites in Saudi Arabia up to 31 Dec. 2002, which comprised 131 organizations. A total of 89 completed surveys were received, for a response rate of 72%. Descriptive statistics, measurement of variation, and association, and factor analysis were used in the interpretation of collected data. The major findings are as follows: 86.5% of the total respondents had implemented ISO 9001:2000 as a transition process from previous ISO 9000 standards. 68.5% of the certified sites took less than one year to implement the standard. Most of them were previously certified in one of the ISO 9000:1994 standards. This high percentage indicates that ISO 9001:2000 can be easily implemented in a short time frame. Most of the companies in the study reported the use of external consultants (70.8%), but overall there was a low level of reliance on them, with 64.0% of registered organizations having documented less than 10% participation of external consultants in implementing the ISO 9001:2000 system. The top five critical success factors in implementing the ISO 9001:2000 quality management system, in descending order, are as follows: commitment of management, effective internal auditing, commitment of middle management, employee motivation and involvement, resource allocation, and existence of appropriate communication routes. The major hindrances during the implementation of ISO 9001:2000, in descending order, were as follows: lack of employee involvement, difficulties in co-operation among middle managers over quality problems, lack of training programs related to quality, insufficient project time, and lack of customer co-operation. The most significant reasons for Saudi organizations to implement the system, in descending order, are as follows: top management initiative, quality improvement of internal operations and processes, customers requirements, part of the overall quality policy of the organization. The highest perceived benefits, in descending order, were as follows: development of quality culture, improved customer satisfaction, better communication with customers, increased management commitment, and use of data as a business management tool. Most respondents are highly satisfied with the standard, believe that it is cost effective and would strongly recommend the standard to other firms. Top managers were the most knowledgeable about the ISO 9001:2000 standard, followed by middle managers, then employees. Findings reveal that level of knowledge about ISO 9001:2000 among organization's people is positively correlated with most of the attainable benefits from implementing the standard. Based on the findings of this study, many conclusions and recommendations were drawn. In summary, for a successful implementation of ISO 9001:2000 standard, organizations must give great consideration to the people involvement factor, particularly top and middle management s involvement and commitment to quality, employees motivation and involvement, quality awareness, and ISO 9001:2000 training.

ISO 9000:2000 is the newest version of the ISO 9000 family of standards. Unlike the 1994 version, it does not distinguish between servicing, testing and designing standards. It emphasizes quality improvement rather than quality control and briefly explains how to implement the Plan-Do-Check- Act (PDCA) cycle for improvement and the use of statistical techniques to improve the quality of process and product instead of controlling the quality of the output. The thesis explains why companies need to be certified and how to implement quality improvement programs. The objective of this thesis is to provide generic certification guidelines for printed circuit board manufacturers, based on ISO 9000:2000 standard. This standardized framework could assist companies in achieving ISO 9000 certification. Since every manufacturer has its own proprietary set of controls on their processes, these generic guidelines provide an opportunity for the user to plug in their own information and to write their own processes. Another objective of this thesis is to introduce a methodology for the implementation of the various methods and tools that can be applied for process improvement in printed circuit boards manufacturing.

This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.   Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work.   The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work.   The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases. Therefore, the system's overall records should be kept clear in order to create an accessible system, while methods to generate commitment and support from staff and give them the tools to influence the content becomes a vital part.

<p>Då konkurrensen blir allt hårdare bland företag, har kvalitet blivit ett allt viktigare konkurrensmedel. För att kunna ge hög kvalitet till sina kunder, måste företaget ha hög kvalitet internt. Allt fler företag inför därför ett kvalitetssystem som hjälpmedel för att styra kvaliteten åt rätt håll. Ett av de vanligaste kvalitetssystemen är ISO 9000. Detta examensarbete behandlar de förändringar som sker efter införandet av ISO 9000 i IT-företag.</p><p>I undersökningen har fyra kvalitetsansvariga på fyra olika IT-företag intervjuats om vilka förändringar som har skett i deras företag. Förändringarna har varit ganska likartade mellan de olika företagen. Resultatet visar att de förändringar som sker är att företaget får ett bättre kvalitetsmedvetande, mer fokus på kvalitet till kund, bättre ordning och reda i företaget och fler revisioner.</p>

Made available in DSpace on 2016-06-02T19:51:20Z (GMT). No. of bitstreams: 1 DissDCML.pdf: 2740596 bytes, checksum: 649704a7513036c04ea9e8ccd82c6ce5 (MD5) Previous issue date: 2005-11-11 / The family of ISO 9000 standards is being constantly adopted by the companies, manufacturing and services, as a base to implement a quality management system. With the 2000 review, the ISO 9000 has progressed from a quality assurance system to a quality management system, incorporating the eight total quality principles. For this reason, in order to companies achieve success in the ISO 9001:2000 implementation, it is necessary that these principles become part of their culture, because there is a cultural gap between the quality assurance and quality management concepts. In this context, the objective of this study is propose a method of implementing a quality management system (QMS), based on the ISO 9001:2000 standard, considering, beyond the requirements demanded by the standard, aspects related to company culture, human resources qualification and use of continuous improvement methods and tools. The development of this study happened through an action research, using the method SSA (Soft System Analysis), in a leather industry, which was at an intermediate phase of ISO 9001:2000 standard implementation. The finds achieved in the research showed that the method proposed was adequate to the initial objective, because it suggests actions that can minimize or eliminate the gaps existent in a quality management system, and helped the company to achieve a considerable improvement in its QSM. Besides, it was possible to conclude that the ISO 9001:2000 standard should not be implemented only through written procedures and training routines, but aspects like company culture and human resources should also be considered. / As normas da série ISO 9000 vêm sendo fortemente adotadas pelas empresas, tanto de manufatura como de serviços, como base para implantação de um sistema de gestão da qualidade. Com a revisão de 2000, a ISO 9000 evolui de um sistema de garantia da qualidade para um sistema de gestão da qualidade, incorporando os oito princípios de gestão da qualidade. Por esse motivo, para que as empresas obtenham êxito na implantação da ISO 9001:2000, é necessário que esses princípios façam parte da sua cultura, pois existe uma lacuna cultural entre os conceitos de garantia e de gestão da qualidade. Nesse sentido, o objetivo principal deste trabalho foi propor método para implantação de um sistema de gestão da qualidade (SGQ), baseado na norma ISO 9001:2000, considerando, além dos requisitos exigidos pela norma, aspectos relacionados à cultura organizacional, capacitação dos recursos humanos e utilização de métodos e ferramentas para melhoria contínua, a fim de eliminar e/ou minimizar fatores que poderiam comprometer o sucesso da implantação do SGQ. O desenvolvimento do trabalho ocorreu por meio de uma pesquisa-ação, com a utilização do método SSA ( Soft System Analysis ), em uma empresa do setor de couros, em fase intermediária de implantação da norma ISO 9001:2000. Os resultados obtidos na pesquisa de campo mostraram que o método proposto foi adequado ao objetivo inicial do trabalho, pois sugere ações capazes de minimizar ou até eliminar as lacunas existentes em um sistema de gestão da qualidade, e auxiliou a empresa a obter uma melhoria considerável em seu SGQ. Além disso, foi possível concluir que a ISO 9001:2000 não deve ser implantada apenas por meio de elaboração de procedimentos e rotinas de treinamentos, mas também devem ser considerados fatores como a cultura organizacional e a capacitação dos recursos humanos.

Made available in DSpace on 2016-06-02T19:51:24Z (GMT). No. of bitstreams: 1 DissRS.pdf: 1344513 bytes, checksum: d725605e1088c133043b3545ed3ef183 (MD5) Previous issue date: 2006-12-04 / The purpose of this proposal was to implement the Continuous Improvement in a medium size manufacturing company, involving from the development up to the implementation stages. A review was conducted on production continuous improvement within different contexts as studied by various authors, including the classics in quality management. Amongst the issues approached to, were presented the aspects of continuous improvement, improvement types, enabling approaches of production continuous improvement, continuous improvement management models, structural aspects of production continuous improvement, skills for continuous improvement and continuous improvement tools. Based on the theoretical research it was possible to develop a reference Model for the Continuous Improvement, as well as establish a systematic for its application. The proposed Model was applied in a medium size manufacturing company, though out Thiollent´s action research twelve phases and according to the systematic steps. At the end of the research the application feasibility of the proposed Model was demonstrated nevertheless, successful results depend entirely on the company administrators´ commitment and eagerness to define the actions plan consistent with the lacoons identified. Lack of leadership to make actions happen was also deemed as a short-coming to overcome. / A proposta desse trabalho foi implementar a Melhoria Contínua em uma empresa manufatureira de médio porte após a concepção de um modelo e sistemática para sua implementação. Foi feito um levantamento bibliográfico sobre a melhoria contínua da produção através de vários contextos, na visão de vários autores, incluindo os clássicos na gestão da qualidade. Entre os assuntos abordados foram apresentados os aspectos gerais da melhoria contínua da produção, tipos de melhoria, abordagens habilitadoras da melhoria contínua da produção, modelos para gestão da melhoria contínua, aspectos estruturais da melhoria contínua da produção, habilidades para a melhoria contínua da produção e ferramentas da melhoria contínua. Com base na pesquisa teórica, foi possível desenvolver um Modelo referencial para a Melhoria Contínua, assim como estabelecer uma sistemática para sua implementação. O Modelo proposto foi aplicado em uma empresa manufatureira de médio porte, conforme as doze fases da pesquisa-ação na visão de Thiollent, seguindo a sistemática estabelecida. Na conclusão do trabalho ficou caracterizado que é possível aplicar o Modelo para a Melhoria Contínua proposto conforme a sistemática estabelecida, porém o sucesso nos resultados depende totalmente do empenho dos administradores da empresa em definir o plano de ações consistentes com as carências apresentadas e na sua liderança para fazê-la acontecer.

Made available in DSpace on 2015-05-08T14:53:44Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1762587 bytes, checksum: 13dfd48fa9f51a2c82139170ddf842ed (MD5) Previous issue date: 2010-10-07 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This paper addresses the relationship between information systems and quality management. The information system in conjunction with information technology make up the tool able to implement a flow of information throughout the process and its exchange with suppliers of services or products, and customers, consolidating all information pertinent to the business. The quality management system based on ISO 9000 ensures the manufacturing of products consistently, through a set of procedures that mention, among other points, about the need to standardize processes, provide resources and relevant information to support its operation and monitoring and establish appropriate processes communication both internally and externally to the company; with the primary aim of satisfying customer. Through this survey aimed to identify the importance of information systems as support the ISO 9000 implementation from compatibility of the standard requirements with the functionality of these systems. For both, was conducted a case study in a steel company, whose data was collected through interview with four coordinators, five supervisors, five employees of the shop floor, five suppliers and five customers, in addition to the direct observation. The collected data were analyzed using statistical software and in the light of theoretical contribution considered. The first analysis ensured the convergence of the coordinators responses (technology management and information technology) with the facilitators, the employees of the shop floor, the business partners (suppliers and customers) and what was observed business units (production, information technology and human resources) after submitting the number of convergent responses of each group to software R and use the Fisher's exact test. The second analysis demonstrated the linkage of evidence to reveal the clear links between the questions prepared, collected data and findings from the theory investigated. Thus, we conclude that the information system of this company, it was extremely important to the implementation, and is currently relevant to the maintenance of quality management system based on ISO 9000. Additionally, the information system promoted some benefits to the quality management system, such as: quickest reaction to problems and opportunities, improving information processes, establishment of an information network with all stakeholders, and domain information. / O presente trabalho aborda a associação entre os sistemas de informação e de gestão da qualidade. O sistema de informação em conjunto com as tecnologias de informação compõem a ferramenta capaz de implementar um fluxo de informação do primeiro ao último processo e o seu intercâmbio com fornecedores de serviços ou de produtos, e clientes, consolidando todas as informações pertinentes ao negócio. O sistema de gestão da qualidade baseado na norma ISO 9000 assegura a fabricação de produtos de maneira consistente, por meio de um conjunto de procedimentos que mencionam, dentre outros pontos, sobre a necessidade de padronizar os processos, disponibilizar recursos e informações pertinentes para apoiar a sua operação e monitoramento e estabelecer processos de comunicação apropriados interna e externamente à empresa; com o objetivo principal de satisfazer o cliente. Por meio desta pesquisa objetivou-se identificar a importância dos sistemas de informação como suporte a implantação da ISO 9000 a partir da compatibilidade dos requisitos da Norma com a funcionalidade destes sistemas. Para tanto, foi realizado um estudo de caso numa empresa siderúrgica, cuja coleta de dados ocorreu por meio da entrevista com quatro coordenadores, cinco supervisores, cinco colaboradores do chão-de-fábrica, cinco fornecedores e cinco clientes, além da observação direta. Os dados coletados foram analisados por meio de software estatístico e à luz do aporte teórico considerado. A primeira análise assegurou a convergência das respostas dos coordenadores (de tecnologia de gestão e de tecnologia da informação) com as dos facilitadores, dos colaboradores do chão-de-fábrica, dos parceiros de negócio (fornecedores e clientes) e com o que foi observado nas unidades de negócio (produção, tecnologia da informação e recursos humanos) após submeter a quantidade de respostas convergentes de cada grupo ao software R e utilizar o Teste Exato de Fisher. A segunda análise demonstrou o encadeamento das evidências ao revelar as claras ligações entre as questões elaboradas, os dados coletados e as conclusões resultantes da teoria investigada. Desta maneira, conclui-se que o sistema de informação desta empresa, foi de suma importância para a implementação, e é, atualmente, relevante para a manutenção do sistema de gestão da qualidade fundamentado na ISO 9000. Adicionalmente, o sistema de informação promoveu alguns benefícios ao sistema de gestão da qualidade, como: reação mais rápida a problemas e oportunidades, aprimoramento dos processos de informação, estabelecimento de uma rede de informação com todas as partes interessadas e o domínio da informação.

Orientador: Eugenio Jose Zoqui / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-06T08:20:56Z (GMT). No. of bitstreams: 1 Anholon_Rosley_D.pdf: 10265384 bytes, checksum: 2464f7ab564105b15155ed1b16f5bba6 (MD5) Previous issue date: 2006 / Resumo: Este trabalho tem por objetivo apresentar um método de implantação de práticas de gestão da qualidade para microempresas, tomando por base alguns requisitos da NBR ISO 9001:2000 e outros conceitos relacionados ao Balanced Scorecard, Método de Análise e Solução de Problemas, Prêmio Paulista de Qualidade da Gestão e Programa 5S. O método proposto está estruturado em oito fases nas quais são abordados aspectos relacionados à avaliação preliminar, determinação de metas e elaboração de estratégias, organização do ambiente de trabalho, comunicação com os clientes, refino das metas pré-estabelecidas, controle da qualidade, princípios de recursos humanos e avaliação final. Todas essas fases são detalhadas por meio de um manual de implantação e os documentos da qualidade requisitados em cada uma delas são exemplificados por meio de uma planilha mestra de documentos da qualidade. A validação do método foi feita por meio de sua implantação ao longo de treze meses em sete empresas do Núcleo de Desenvolvimento Empresarial de lundiaí (São Paulo), sendo os resultados dessa iniciativa utilizados na melhoria e adequação do mesmo. Todas as empresas que o implantaram conseguiram resultados bons, destacando-se principalmente três delas onde os mesmos foram excelentes / Abstract: This thesis presents a method to implement quality management system in microenterprises based on standard NBR ISO 9001:2000 and other concepts of Balanced Scorecard, QC Story, São Paulo State Quality A ward and Housekeeping. This method is composed by eight phases which work aspects linked to the initial evaluation, goals and strategies, company organization, communication with the clients, refinement of the goals and strategies established, quality control, human resources principles and final evaluation. All phases are explained in a detailed manner by an implementation manual and the quality documents requested in each phase showed in the user-friendly software that follows the manual. The validation of the method was done with its implementation in seven companies based in Jundiaí Business Incubator and using the results of this initiative to improve the system. All the companies have achieved good benefits from it, pointing out three companies with excellent results / Doutorado / Materiais e Processos de Fabricação / Doutor em Engenharia Mecânica