Este estudo teve como objetivo avaliar a campanha de vacinação da Prefeitura de São Paulo na área da SUVIS Lapa/Pinheiros, em 2012. Obteve-se o perfil dos animais e proprietários atendidos e analisou-se a distribuição espacial e áreas de influência dos postos de vacinação, baseando-se na distância euclidiana percorrida pelos proprietários. Realizou-se amostragem não probabilística dos proprietários através da aplicação de um questionário. Os endereços dos animais e postos de vacinação foram plotados em mapas georreferenciados. As distâncias percorridas pelos proprietários foram significantemente maiores ao posto fixo (média de 2.911 metros [2.479-3.343]) do que aos postos volantes (média de 712 metros [657-767]). O meio de transporte mais utilizado até o posto fixo foi o automóvel (76% [69,9-82,1%]), enquanto que, nos postos volantes, a maioria dos proprietários levou seus animais a pé (76% [74,2-77,8%]). Em apenas 19% dos postos de vacinação todos os proprietários residiam no território da SUVIS Lapa/Pinheiros, sendo comum a vacinação de animais provenientes de outras regiões. A idade média dos cães foi de 5,8 anos [5,7-6,0] e 51% eram machos. Quanto à participação, 17% dos proprietários afirmaram ser a primeira vacinação de seus cães na campanha. A idade média dos gatos foi de 4,1 anos [3,9-4,4] e 57% eram fêmeas. Quanto à participação, 35% dos proprietários afirmaram ser a primeira vacinação de seus gatos na campanha. A idade média dos proprietários de cães foi de 40,38 anos, sendo 54% mulheres. Quanto ao transporte, 73% [71,6-74,9%] dos proprietários levaram os cães a pé, e 26% [24,7-28%] utilizaram automóvel. A idade média dos proprietários de gatos foi de 39,85 anos, sendo 62% mulheres. Quanto ao transporte, 63% [58,9-66,5%] dos proprietários levaram os gatos a pé, e 35% [31,4-38,9%] utilizaram automóvel. O número de animais vacinados na SUVIS Lapa/Pinheiros em 2012 foi o menor das últimas quatro campanhas, havendo decréscimo de 34,1% no número total de vacinados em relação a 2009, com diminuição de 35,8% para cães e 25,6% para gatos. Torna-se necessário aprimorar e adequar a estratégia de vacinação, principalmente em função das diferenças socioeconômicas desta área. / The purpose of this study was to evaluate the anti-rabies vaccination campaign in the region of SUVIS (Health Surveillance Supervision) Lapa/Pinheiros in 2012. The profile of the animals immunized and their respective owners was obtained and an analysis of the geographical distribution and the areas under the influence of the vaccination stations was made, based on the euclidean distance travelled by the animal owners. A non-probability sampling of the owners was carried out via questionnaire. The home addresses of the animals and of the vaccination stations were plotted on georeferenced maps. The distances travelled by the animal owners were significantly longer to the stationary station (average of 2.911 meters [2.479-3.343]) than to the mobile units (average of 712 meters [657-767]). The most frequently used mean of transportation to the stationary station was the car (76% [69,9-82,1%]), while most owners walked their animals to the mobile units (76% [74,2-77,8%]). In only 19% of the vaccination stations, all animal owners resided in the region under the supervision of SUVIS Lapa/Pinheiros, and the immunization of animals coming from other regions was a usual practice. The average age of the dogs was 5,8 years [5,7-6,0] and 51% of them were male. Regarding the participation in the vaccination campaign, 17% of the owners claimed to be the first vaccination of their dogs in the campaign. The average age of the cats was 4,1 years [3,9-4,4] and 57% of them were female. As for the participation, 35% of the owners claimed to be the first vaccination of their cats in the campaign. The average age of the dog owners was 40,38 years and 54% of them were women. Regarding the transportation, 73% [71,6-74,9%] of the owners walked their dogs to the vaccination station and 26% [24,7-28%] used cars. The average age of the cat owners was 39,85 years and 62% of them were women. As for their transportation, 63% [58,9-66,5%] of the owners walked and 35% [31,4-38,9%] used cars. The number of animals vaccinated in the region of SUVIS Lapa/Pinheiros in 2012 was the lowest of the last four campaigns, and there was a decrease of 34,1% in the total number of vaccinated animals in comparison with 2009, with a decrease of 35,8% for dogs and 25,6% for cats. Therefore, it is necessary to improve and adjust the vaccination strategy, mainly due to the socioeconomic differences in this area.

Este estudo apresenta um método para consulta de informações sobre internações hospitalares psiquiátricas através do banco de dados do Sistema de Informações Hospitalares do Sistema Único de Saúde (SIH-SUS) via Internet e analisou dados obtidos com o uso desse método para construir o perfil de internações psiquiátricas do município de Ribeirão Preto, no período de 1993 a 2002. Com base na metodologia descritiva, construiu-se um guia para a obtenção de dados secundários utilizando o site do Departamento de Informática do Sistema Único de Saúde (DATASUS). Descreveu-se o procedimento para obtenção das informações passo a passo, através dos principais comandos, de telas e de exemplos que ilustram o percurso a ser seguido pelo interessado (estudante, pesquisador ou profissional) na aquisição de dados de internação hospitalar. O perfil em Ribeirão Preto mostrou que houve diminuição do número e aumento do tempo de permanência das internações hospitalares psiquiátricas, onde houve prevalência de pessoas do sexo masculino, entre 20 aos 49 anos e com diagnósticos relacionados à esquizofrenia. Com os indicadores de saúde verificou-se o aumento do custo e confirmou-se a diminuição das internações psiquiátricas. O conhecimento produzido é um recurso que auxilia a construção do quadro situacional de saúde mental, permitindo aos profissionais de saúde, entre eles os enfermeiros, o acesso aos subsídios norteadores de suas ações no ensino, na pesquisa e na assistência em psiquiatria e saúde mental. / This study presented a method to obtain information about psychiatric hospitalization through the database of the Single Health System Hospital Information System (SIH-SUS), using the Internet. Data obtained through this method were analyzed in order the profile of psychiatric hospitalizations in Ribeirão Preto, between 1993 and 2002, to be constructed. On the basis of descriptive methodology, we elaborated a manual to obtain secondary data through the site of the Single Health System Information Technology Department (DATASUS). A step by step description was given about how to obtain the information through the main commands and screens as well as examples to illustrate how people interested (students, researchers or professionals) can acquire hospitalization data. The Ribeirão Preto profile showed that the number of hospitalizations decreased, while length of psychiatric hospitalizations increased, with prevalence of diagnoses related to schizophrenia, the age range between 20 and 49 years and male patients. Health indicators showed an increase in cost and confirmed a decrease in psychiatric hospitalizations. The produced knowledge is of help to get a picture of the mental health situation, allowing health professionals, what includes nurses, to access resources to guide their actions in teaching, research and care in psychiatry and mental health.

This thesis develops and applies an integrated method of environmental assessment that couples a geographic Information system (GIS) to Multi-Criteria Analysis (MCA), using bioenergy combustion and CHP sites as a case study. A literature review to identify the gaps in knowledge with respect to spatial MCA and GIS-based approaches to support decision-making and sustainability assessments shows the need for an approach to identify suitable locations for Combined Heat and Power (CHP) plants using bioenergy combustion and to analyse spatial aspects. CHP plants can improve the efficiency and sustainability of bioenergy generation because they are capable of producing and utilising both electrical and thermal energy. Identifying suitable locations for these, typically decentralised, plants is crucial but challenging because proximity to both feedstock supply and heat demand has to be considered. The thesis develops and applies a novel GIS-based approach to identify suitable locations for CHP bioenergy plants and to analyse spatial aspects. This work stands out as the principal novel contribution of the research presented in this thesis. The science-based technical assessment can be integrated in a formal and structured decision support framework (DSF) which could aid environmental decision-making. There is no single right way to conduct a decision-making process because every process is limited by resources and timelines. The environmental assessment case study described in this thesis uses a modified version of the MCA framework proposed by the Department for Communities and Local Government (2009). The GIS-based approach is integrated in this DSF to couple GIS to MCA. Additionally, specific attention is given to reviewing and selecting sustainability aspects (covering Criteria and Indicators) and MCA methods. These processes are also integrated in the DSF and can be seen as being part of the problem structuring phase of the DSF used in the research presented in this thesis. It is shown how the DSF is applied to assess alternatives for centralised and decentralised generation in a research case study region. By applying the different stages of the DSF, including the GIS-based approach, the selection processes and a selected MCA method (Analytic Hierarchy Process (AHP)), it can be concluded that the decentralised alternatives should be preferred in the research case study scenarios if regional sustainable bioenergy generation wants to be archived. In the first scenario, the second alternative (A2) clearly dominates with an overall score of 71.82% (A1: 28.18%). However, the results are relatively close in the second scenario (A3: 56.62%, A4: 43.38%), which is mainly due to the similarity of the alternatives in the scenario. The sensitivity analyses show that the rankings of alternatives do not change in both scenarios unless major criteria weight variations or performance adjustments are made.

Abstract This bachelor thesis paper presents a case study on the technical actions undertaken by a company in order to manage its customers’ personal information in compliance to GDPR (General data protection regulation), a law that was introduced on the 25th May of 2018. GDPR imposes strict responsibilities on the companies dealing with personal information. Therefore, companies located in EU or handling personal information of EU citizen have to review and update their information handling process to comply according to the law. Companies failing to comply with GDPR can be subject to heavy penalty. This paper presents an in-depth picture of how a small company which is quite reliant on data processing adapts itself to the GDPR era when handling their customer’s personal data. The Order Department and the Technical Department within the case company, where most of the customer’s personal information is handled, were studied for this thesis. In conclusion, this case study identified seven different measures that the company undertook to comply with GDPR including periodical deletion of email letters, using separate email addresses for company internal messages, and tight restrictions on who can access what data. Moreover, two major challenges were identified: time and legacy. Time, because a small sized company cannot set off one staff to deal with everything related to GDPR but instead everyone has to take this regulation into consideration. The second challenge is legacy, because data routines before the GDPR were not strict.

Energia eólica pode ser convertida através de turbina de pequeno porte, inclusive em edificações residenciais e pequenos comércios, configurando a “geração distribuída”. Alguns benefícios de gerar a própria energia elétrica ainda não são conhecidos pela maioria das pessoas. No Brasil, o fato de receber créditos de energia ao gerar quantidade maior do que o consumo próprio, não é divulgado adequadamente pelas concessionárias de energia, nem pelos órgãos reguladores. Neste sentido, o presente trabalho apresenta um método para desenvolvimento e a implementação de um sistema de informação para área de energia eólica. O processo de elaboração do sistema foi derivado da metodologia RMM para desenvolvimento de aplicativos. A partir da metodologia proposta, o sistema foi implementado e disponibilizado ao público em geral. O sistema conta com um aplicativo de simulação de geração de energia com turbina eólica de pequeno porte. O aplicativo de simulação está dividido em sete seções onde o usuário poderá saber, por exemplo, quais as dimensões de uma turbina eólica para suprir toda sua demanda por energia elétrica. Além disso, o aplicativo informa características de quatro tipos de turbinas comerciais e quatro não comerciais, o valor de investimento no equipamento, o tempo de retorno deste investimento e o quanto de CO2 – gás do efeito estufa, o usuário deixa de emitir ao usar o sistema de geração simulado. O sistema de informação proposto está sendo avaliado com o uso de duas ferramentas: Google Analytics para se obter informações de acessos e Google Formulários, que possibilitou a obtenção de respostas relacionadas ao uso geral do sistema a partir de um questionário online. Em relação aos dados de acesso ao sistema, foram obtidas 5244 visualizações incluindo 1085 simulações realizadas em 243 dias monitorados. Durante este período, 1505 usuários de 9 países acessaram o sistema. Em relação ao questionário, aproximadamente dois terços responderam que consideram o aplicativo muito intuitivo e quase 85% dos que responderam consideram investir em um sistema de geração própria de energia após interagir com o sistema. / Wind energy can be converted through small turbine, including for use in residential buildings and small trades, creating the distributed generation. Some benefits of generating electricity itself are still not known for most people. In Brazil, the receipt of energy credits for generating amount greater than the actual consumption is not disclosed properly by power utilities, let alone by regulators. Thus, this work presents a method for the development and the implementation of an information system for wind energy area. The system development process was derived from the RMM methodology for application development. From the proposed methodology, the system was implemented and made available to the general public. The system has a simulation application for wind energy generation. The simulation application is divided into seven sections where the user can know, for example, what are the dimensions of a wind turbine to supply its entire demand for electricity. In addition, the application informs features of four types of commercial and four non-commercial turbines, the amount of investment in equipment, return time investment and how much CO2 avoid with use of the simulated turbine. The proposed information system is being evaluated using two tools: Google Analytics to obtain information access to the system and Google Form, which allowed obtaining answers related to the general use of the system from an online evaluation questionnaire. In relation to the system access data, 5244 visualizations were obtained, including 1085 simulations performed in 243 monitored days. During this time, 1505 users from 9 countries accessed the system. Regarding the questionnaire, approximately two-thirds responded that they considered the application very intuitive and almost 72% of respondents consider investing in a system of own power generation after interacting with the system.

Ce travail de thèse s’intéresse à l’analyse de la performance au cours du cycle de vie des projets systèmes d’information nécessitant un changement et une transformation de l’entreprise dans des contextes évolutifs (économique, organisationnel et social). Nous avons pour objectif de mieux comprendre le processus de mise en place des projets SI et d’identifier les déterminants de performance dans les différentes phases de ce processus. Nous prenons en compte le fait que les projets SI sont mis en place dans le cadre d’un processus composé essentiellement de trois grandes phases : lancement, mise en œuvre et généralisation. Le cadre théorique mobilisé est la théorie des ressources qui met en évidence le rôle et l’articulation des ressources, notamment, à travers leurs complémentarités dans la détermination de la performance de projets SI. Sur la base d’une recherche qualitative et d’une démarche inductive, nous avons réalisé 28 entretiens semi-directifs dans dix grandes entreprises françaises. L’idée que nous défendons dans cette thèse est que la performance des projets SI ne dépend pas uniquement des caractéristiques technologiques d’un nouveau SI, mais très largement du contexte et de l’environnement dans lesquels ils sont mis en place. Nous démontrons que la performance est fonction de la prise en compte d’un ensemble de déterminants identifiés (analyse financière, organisationnel, managérial, humain et social, technique et fonctionnel, stratégique) avec des niveaux d’importance variables selon les phases de projets. La capacité des entreprises à prendre en compte la nature multidimensionnelle des déterminants de la performance dans les différentes phases d’un projet SI est de nature à expliquer également les différences des niveaux de performance. / This thesis focuses on the analysis of the performance during the life cycle of information system (IS) projects that requires change and transformation of the firm in evolutive contexts (economic, organizational, social). Our objective is to understand the process of establishment of IS projects and to identify the determinants of performance in the different phases of this process. We consider that the process of implementation is composed of three phases : starting, implementation and generalization. The theoretical framework mobilised is the Resource Based View (RBV) which underlining the role and the articulation of the resources especially through their complementarities for the determination of IS project performance. Based on qualitative and inductive research, we realized 28 semi-directive interviews in ten large French firms. The idea which is defended in this thesis is that the performance of IS project does not depend exclusively from the technological characteristics of a new information system but more widely on the context and environment in which they are established. We demonstrated that performance is function of the capacity to take into account a larger scope of determinants (financial rentability, organizational, managerial, human and social, technical and functional, strategic) identified in this thesis with different levels of importance according to the phase of project. The capacity of the firms to take into account a multidimensional nature of determinants of performance in the different phases of IS project is also likely to explain differences in performance levels.

Cette thèse s’intéresse aux récentes évolutions du web habituellement désignées par les termes de« web 2.0 » (ou web participatif). Elle porte plus particulièrement sur la diffusion, au sein desorganisations, des outils du travail collaboratif qui en sont issus. En mobilisant les littératures de lasociologie des usages et du management des systèmes d’information, ce travail poursuit un double but :proposer une analyse des différentes modalités de leur adoption en entreprise, en observant la formesous laquelle ils y pénètrent (naturelle ou reconfigurée), et tenter d’en tirer les conséquences sur leprocessus d’appropriation. Les deux enquêtes qui ont été menées sur des terrains complémentaires ontpermis d’élaborer une grille de lecture possible des trajectoires d’adoption et d’appropriation des outilsdu web 2.0 en entreprise. Le premier terrain se concentre sur l’analyse de l’adoption et l’appropriationd’un wiki en usage pendant deux ans au sein d’un département R&D. L’enquête se base ici sur uneméthodologie mixte qui mêle données de trafic, données qualitatives et données quantitatives. Lesecond terrain s’intéresse quant à lui aux pratiques de coordination décentralisée, c’est-à-dire despratiques analogues à celles développées autour des outils du web 2.0 mais qui peuvent mettre en jeuun plus grand nombre d’outils. Cette seconde enquête permet de prendre du champ par rapport à uneapproche exclusivement centrée sur l’outil. Davantage tournée vers les pratiques, elle tente dedécouvrir l’outillage de la coordination concrètement mobilisé par des salariés qui présentent desprofils divers et évoluent dans des entreprises de différents types. Cette seconde enquête se base surune post-enquête réalisée à la suite de l’enquête Changement Organisationnel et Informatisation –Technologies de l’Information et de la Communication menée en 2006. Les données recueillies sur cesdeux terrains ont conduit à proposer trois scenarii possibles d’adoption et d’appropriation du web 2.0en entreprise : celui de la « diffusion classique », celui du « bricolage » et celui de « l’entreprise 2.0 ».Dans une démarche interprétativiste, ces scenarii sont à la fois nourris par et confrontés aux terrainsempiriques mais ne se veulent qu’une lecture possible de l’adoption et l’appropriation à partir defigures polaires. Ce travail se propose d’élargir le champ des recherches en management des systèmesd’information et les outils d’analyse existants pour mieux prendre en compte l’apparition d’unenouvelle génération d’outils en entreprise. / This thesis focuses on the recent trends witnessed on the web usually referred as “web 2.0” (orparticipative web). More specifically, this work takes an interest in the diffusion of web-basedcollaborative tools that stem from web 2.0 within organisations. Mobilizing literatures from thesociology of uses and management information system, this work pursue a twofold aim: to propose ananalysis of the different possible conditions of web 2.0’s adoption within enterprise, depending on theform it takes when it penetrates (natural or reconfigured), and try to draw upon this analysis to explainthe appropriation process. The two investigations that have been conducted on complementary fieldsenabled to develop a framework for a possible reading of the web 2.0 tools adoption andappropriation’s trajectories within enterprises. The first field focuses on the adoption andappropriation’s analysis of a two year old wiki used within an R&D department. This investigation isbased on a mixed methodology that puts together traffic data, qualitative and quantitative data. Thesecond field takes an interest in the decentralized coordination practices that is to say similar practicesas the one that takes place around web 2.0 tools while widened to other types of technologies. Taking apractice focus, this investigation tries to unravel the coordination equipment concretely employed byworkers presenting diverse profiles within enterprises of different kind. That second investigation isbased on a post survey realized after the survey Organisational Change and Computerization –Information and Communication Technologies conducted in 2006. The data gathered on these twofields led to propose three possible scenarios of web 2.0’s adoption and appropriation within enterprise:“the classical diffusion”, “the tinkering” and “the enterprise 2.0”. Based on an interpretive approach,these scenarios are at the same time feed by and confronted with the fields but are simply proposed as apossible reading of adoption and appropriation based on archetypes. This work proposes to widen thefield research of management information system and the tools it offers to take a better account of theemergence of new generations of tools within enterprise.

The use of medical information systems is now prevailing in the whole healthcare environment where the focus is on reducing clinical errors and supporting healthcare professionals in their routine tasks. Hospitals adopt medical information systems to facilitate their healthcare staff in providing efficient services to patients. Studies show that most of the time these systems cannot deliver according to their functional capacities due to certain implementation problems. In this research, we have indicated different implementation problems, their root causes and suggested proper approaches for solving these issues. In the textual analysis, we examined different technical, psychological and social problems that may arise during the implementation process. These theoretical findings have been validated through questionnaires and interviews with doctors, nurses, technicians and people involved in the development of medical information systems. The companies that are providing implementation services are also consulted to validate the theoretical facts. The results show that implementation problems are social and psychological rather than technical, so these problems should be solved with interpersonal, psychological and social skills. The focus of the implementation process should be on the social, psychological and technical effects to avoid any conflict. Reasonable user involvement in the decision making process, motivation and proper training reduces many implementation issues automatically. It is concluded from empirical results that development and implementation teams should have reasonable medical domain knowledge to diminish future implementation and maintenance hazards. The theoretical and empirical results show that data security issues are psychological as well as technical and should be dealt with by high priority.

This research addresses the issues affecting e-governance implementation indeveloping countries. Implementing e-governance has always been a challenge eitherit is social, economical or political. Beside this there are many technological problemswhich should be understood and meet so that a user accepted e-governance systememerges.This research provides a quantitative investigation of e-governance implementationproblems with emphasis on analyzing quantitative data gathered in a survey using astructured questionnaires that was generated on the basis of our theoretical study.Furthermore this research will provide a clear conception about those problems whichshould be considered at the time of implementing an e-governance in developingcountries. / Program: Magisterutbildning i informatik

As crises de marca não só experimentam um crescimento em quantidade como também passam a ter sua visibilidade aumentada pelas redes sociais. A repercussão de uma crise de imagem de marca afeta negativamente tanto o brand equity como as vendas no curto prazo. Mais do que isso, gera custosas campanhas para minimização dos efeitos negativos. Se por um lado o avanço tecnológico aumenta a visibilidade da crise, por outro, possibilita acesso a uma série de informações, internas e externas, que podem ajudar na definição de um plano de ação. Big Data é um termo recentemente criado para designar o crescimento das informações, grandes em volume, diversificadas em formato e recebidas em alta velocidade. No ambiente de marketing, o sistema de informação de marketing (SIM) tem por objetivo fornecer as informações ao tomador de decisão de marketing. Informação relevante, confiável e disponibilizada em um curto espaço de tempo é fundamental para que as decisões sejam tomadas rapidamente, garantindo a liderança do processo de gestão de crise. A partir da pergunta \"qual o uso das informações provenientes do big data na gestão de crise de marca?\" e com o objetivo de \"verificar como gestores fazem uso das informações provenientes de big data na gestão de crise\", elaborou-se este estudo exploratório, empírico, qualitativo e com uso de entrevistas em profundidade com executivos de marketing com experiência em gestão de crise de marca. As entrevistas com seis gestores com experiência em crise e dois especialistas possibilitaram verificar uma grande diferença no uso das informações de big data na gestão de crises de marca, nas diferentes etapas da crise identificadas no referencial teórico: identificação e prevenção, gestão da crise, recuperação e melhorias e aprendizados. / The brand crises not only experience a growth in quantity but also now have increased their visibility through social networks. The impact of a brand crisis negatively affects the brand equity and short-term sales. It also generates costly campaigns to minimize its negative effect. If technological advancement increases the visibility of the crisis, it also provides access to a wealth of internal and external information that can help define an action plan. The term Big Data refers to the growth of information volume, diversification of formats and production and reception in real time, so that a traditional processing system could not store and analyze them. In the marketing environment, marketing information system (MIS) aims to provide information to the marketing decision maker. Relevance, reliability and availability of information is critical for the decision process. It also could ensures the leadership of the crisis management process. From the question \"what is the use of information from big data in brand crisis management?\" and in order to \"verify how managers make use of information from big data in crisis management\", this study exploratory empirical, qualitative, using interviews with marketing executives with experience in brand crisis management was elaborated. Interviews with six managers with experience in crisis and two experts made it possible to verify a big difference in the use of big data information on brand management of crises in the different stages of the crisis identified in the theoretical framework: identification and prevention, crisis management, recovery and improvement and learning.