Made available in DSpace on 2016-04-04T18:36:41Z (GMT). No. of bitstreams: 1 Adilson Luis Giacomelli.pdf: 1037380 bytes, checksum: aa36e196bfaa0c849cd94bf8815dad7b (MD5) Previous issue date: 2003-12-16 / The proposal of an information management model is characterized as a capable way of supporting and directing the enterprise management system. For the study of this subject, it was chosen a sector of the Brazilian economy that was out of the patterns of the new products and businesses enterprises, classified as dot.com and, at the same time globalized, with high fluctuation of prices and demand, requiring integrated information. According to this, it is important to consider that the way of sustaining the basic columns of enterprise management, named statistical, economical and behavioral, needs supporting of the information management. In this way, some information models have been developed, according to the management techniques, to make possible a dynamic process for the maximization of the performance indicators of the organization. Nevertheless, in these models, it is considered that the communication of information is closely related to the individual performance and, therefore, related to the human subjectivity. Thus, the relationship between the information management and the segments of enterprise management systems, aligned with the strategy of the undertaking, incite competitive differential, assuring the increasingly improvement of the organization process. / A proposta de um modelo de gest?o da informa??o caracteriza-se como um meio capaz de sustentar e direcionar o sistema de gest?o empresarial. Para o estudo deste assunto, escolheu-se um setor da economia brasileira que estivesse fora dos padr?es das empresas de novos neg?cios e produtos, categorizados como dot.com, mas que, ao mesmo tempo, estivesse globalizado, com alta volatilidade de pre?os e demanda, por conseguinte, requerente de informa??es integradas. Diante disso, urge considerar que a forma de sustenta??o dos pilares b?sicos da gest?o empresarial, denominados como estat?sticos, econ?micos e comportamentais, necessita do apoio da gest?o da informa??o. Neste sentido, foram desenvolvidos alguns modelos informacionais que, em conformidade com as t?cnicas de gest?o, venham possibilitar um processo din?mico de maximiza??o dos indicadores de desempenho da organiza??o. Todavia, nestes modelos, considera-se que a comunica??o da informa??o est? condicionada ? atua??o de cada indiv?duo, portanto, associada ? subjetividade humana. Desta forma, a rela??o entre a gest?o da informa??o e os segmentos do sistema de gest?o empresarial, alinhados com a estrat?gia do empreendimento estimulam diferenciais competitivos, assegurando, assim, a melhoria cont?nua dos processos da organiza??o.

This study focuses on the right to privacy in the workplace, specifically employees' expectations of electronic privacy where personal information is processed. The main aim of this dissertation is to establish whether, given advantages in technology, South African laws offers adequate protection for employees when their electronic information is being processed. The study analyses South African law as it relates to the privacy of employees during the processing of their personal information in the workplace.This is examined within the parameters of the constitutional and legislative framework with due regard to the common-law right to privacy. The legal issues are examined from a South African context and is compared with data protection laws and regulations of the United Kingdom. It also offers recommendations based on experience gained in the United Kingdom. / Private Law / LL. M.

La complexité de l'environnement dans lequel évoluent les organisations se traduit par la coexistence permanente d'interprétations multiples et contradictoires de la situation. Perturbées dans leurs capacités de décision et d'action, les organisations déploient des dispositifs sophistiqués de vigilance collective qui permettent de faire face à cette complexité, restaurant leur capacité à dégager du sens et à orienter leur action. La gestion de l'information en fait partie. Parmi toutes les sources disponibles, internet en général, et le web en particulier, constituent les principaux points d'accès à l’information, faisant désormais partie intégrante de ces processus de création de sens. L'évolution récente du paysage informationnel, tant du point de vue des outils que de celui des pratiques, suscite de nouveaux défis. Par leur facilité d’utilisation et leur accessibilité croissante, de nouveaux types de sources en ligne ont remis en question la façon dont les utilisateurs partagent, consomment et produisent du contenu.  Cette thèse examine la remise en cause des processus habituels de vigilance collective, et en particulier celle de l'adaptation, chez les spécialistes de l'information, des stratégies d'évaluation de la qualité de l'information provenant des sources en ligne. La question de recherche mobilise trois éléments principaux : les professionnels de la gestion de l'information, l'évaluation de la qualité de l'information et l'évolution du paysage informationnel, qu'on appelle communément le Web 2.0. Pour répondre à cette question, une enquête de terrain a été menée auprès de 53 professionnels de la gestion de l'information en Belgique, entre novembre 2007 et juillet 2008. En l'absence de bases théoriques stables et largement acceptées, un cadre conceptuel spécifique a été développé pour assurer l'adéquation entre les éléments de la question de recherche et le dispositif. Ce cadre conceptuel a permis de faire la lumière sur ces éléments. Le recours à une approche sociopsychologique a permis de les articuler, notamment par emprunt aux travaux de Karl Weick et au concept de sensemaking.  La gestion de l'information (GI), considérée comme un processus de vigilance collective, est un concept générique, comprenant les activités de surveillance, de veille ou encore d'intelligence (économique, stratégique, compétitive, etc.). Sa conceptualisation, construite par une analyse de définitions des principaux termes qui lui sont associés, a mis en évidence l'importance de son rôle de médiateur d'information dans l'organisation, qui s'articule autour des étapes récurrentes de collecte, de traitement et de distribution de l'information. Le recours au concept d'organizational learning a permis de dépasser les approches purement mécaniques, mettant en évidence sa capacité à créer du de sens.  C'est au coeur de cette médiation, à l'intersection de la collecte et du traitement de l'information, qu'intervient un autre type de sensemaking: l'évaluation de la qualité de l'information. Elle est envisagée comme un processus de réduction de l'ambiguïté, dont l'action permet la sélection (ou non) d'une source ou d'une information dans la suite de la médiation. La qualité de l'information est abordée sous l'angle de l'information seeking qui permet de faire la lumière sur cette création de sens. Elle est généralement traitée dans la littérature en termes de pertinence, de crédibilité ou de fitness for use. Des études de terrain et des contributions émanant des praticiens ont permis de mettre en évidence les attributs et les critères de la qualité qui peuvent être mobilisés pour construire un jugement de qualité des sources en ligne. Dans le cadre de l'enquête de terrain, une check-list composée de 72 critères renvoyant à 9 attributs a été choisie comme cadre de référence pour l'observer: les objectifs de la source, sa couverture, son autorité et sa réputation, sa précision, sa mise à jour, son accessibilité, sa présentation, sa facilité d'utilisation et sa comparaison avec d'autres sources.    Pour pouvoir mettre en évidence de manière concrète les aspects du paysage informationnel en transformation, une analyse des définitions et descriptions du Web 2.0 a permis de construire une description morphologique qui reprend ses caractéristiques principales. Il peut ainsi être considéré comme un ensemble d'outils, de pratiques et de tendances. Les outils permettent d'identifier cinq types de sources qui lui sont spécifiques: les blogs, les wikis, les podcasts, les plates-formes de partage de fichiers et les sites de réseaux sociaux. Ces types de sources sont éclairés dans cette recherche sous l'angle du concept de genre et, ensemble, sont positionnés en tant que répertoire, qu'il est nécessaire de comparer avec celui des genres "classiques" de sources en ligne.  L'examen du changement des stratégies d'évaluation de la qualité de l'information a été concrétisé à l'aide d'un questionnaire administré par téléphone, qui visait à croiser les critères de qualité de la liste choisie comme référence avec les cinq genres typiques du Web 2.0. C'est l'importance relative accordée à un critère pour évaluer une information qui a été choisie comme indicateur à observer. Les répondants ont été invités à indiquer s'ils considèrent que l'importance des critères "change" ("≠") ou "ne change pas" ("=") quand ils évaluent un de ces genres, en comparaison de celle qu'ils accorderaient à un genre classique de source en ligne. En cas de changement, le questionnaire a prévu la possibilité de noter s'il s'agissait d'une hausse (">") ou d'une baisse ("<") d'importance. Pour compléter ce dispositif, 14 entretiens semi-dirigés en face à face ont été menés avec des répondants à ce questionnaire, de manière à pouvoir saisir les éléments explicatifs de leurs réponses.  L'analyse des données a montré qu'une majorité des réponses (57% de "=") indiquent que l'importance des critères d'évaluation ne change pas quand une information est mise à disposition par l'intermédiaire d'un genre Web 2.0, plutôt que par celui d'un genre classique de source en ligne. Pourtant, cela implique que 43% des critères changent d'une manière ou d'une autre. C'est sur base de ce constat que cette recherche soutient l'existence d'un changement perçu qui, s'il ne remet pas fondamentalement en cause le processus de jugement de qualité, suscite néanmoins une adaptation de ce dernier par les professionnels de la GI interrogés. La lecture des données à l'aide de variables secondaires a montré notamment une forte disparité des distributions de réponses entre les répondants; ce qui plaide en faveur du caractère subjectif, personnel et dépendant du contexte du processus d'évaluation. De même, elle a permis de déterminer l'existence de deux groupes d'attributs qui se différencient par le fait que le premier comporte des attributs liés au contenu de la source (les objectifs, l'autorité, la précision, etc.) alors que le second est composé d'attributs liés à la forme (présentation, facilité, etc.). Les entretiens de la seconde phase de l'enquête ont permis d'affiner l'analyse en éclairant, d'une part, sur la nature du changement et, d'autre part, sur les raisons de celui-ci. Les répondants ont indiqué que fondamentalement le processus d'évaluation est identique quel que soit le répertoire envisagé. Ils admettent toutefois que les genres typiques du Web 2.0 peuvent être à l'origine d'une perte de repères. Elle s'explique par la perception d'une familiarité moins grande à l'égard des sources et se traduit par une perte de la confiance qu'ils accordent aux sources et à leur jugement. Le changement perçu se manifeste donc par une hausse d'importance de certains attributs, qui aide les répondants à restaurer cette confiance. L'élément explicatif de ce changement peut être considéré comme un flou dans les modalités de création de contenu. Ce flou comporte trois dimensions: la façon dont est créé le contenu (How?), l'identité de celui qui le crée (Who?) et sa nature (What?). Ces dimensions peuvent être synthétisées par l'idée selon laquelle n'importe qui peut publier n'importe quoi.  Les entretiens approfondis confirment que les groupes d'attributs liés au contenu d'une part, et ceux liés à la forme d'autre part, sont bien des éléments explicatifs de la manière dont se manifeste le changement.  Dans le cas des attributs qui augmentent d'importance, les raisons invoquées renvoient au fait que la facilité de création de contenu à l'aide de ces genres permet à "n'importe qui" de créer du contenu. C'est pour cette raison que l'autorité et les objectifs de la source peuvent faire l'objet d'une attention plus forte que sur les genres classiques de sources en ligne. Le fait que n'importe qui puisse publier "n'importe quoi" renvoie à la nature du contenu créé par ces genres. Il est considéré comme dynamique, personnel, indicateur de tendances, source de signaux faibles, subjectifs, etc. Cela pousse les répondants qui sont sensibles à ces questions à remettre plus sérieusement en cause la précision par exemple. C'est aussi en raison de la facilité de création de contenu, et du fait que les outils du Web 2.0 réduisent la responsabilité de l'auteur dans la qualité de la conception de sa source, que des attributs de forme, quand ils changent d'importance, voient leur niveau baisser. Le second groupe a été signalé par les répondants comme étant davantage des indicateurs de sérieux et des arbitres dans leur processus d'évaluation. Que ce soit pour discuter des divergences de vue entre répondants ou pour déterminer les spécificités des genres, il apparaît qu'un aspect capital de la qualité de l'information tient à sa capacité à répondre aux besoins du moment, le fitness for use. Cette notion est intimement liée à celle de pertinence et toutes deux ont été résolument présentées comme déterminantes dans les stratégies, à la fois du point de vue du jugement d'une information ponctuelle, que dans l'attitude face à aux sources en général. Dans tous les cas, c'est d'abord les besoins d'information qui guident le choix. Toutes observations permettent d'apporter une réponse claire, riche et nuancée à la question de recherche.

<p>No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used&nbsp / will not render any benefits to the organisation. Research problem: Project Managers (PMs) in YZ organisation&rsquo / s IT department need to perform mandated processes, as&nbsp / defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their&nbsp / job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by&nbsp / management, the Project Office or the Quality Assurance team. Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory&nbsp / software (FPS) was being realised &ndash / since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj &amp / Kohli&nbsp / 2003), even if the software is termed &lsquo / mandatory&rsquo / . Objective: The primary objective of this research was to explore and optimise the key success factors for an effective&nbsp / implementation of mandatory software in a department, in order to derive the intended business benefits. Literature Review: Literature was reviewed in the search for models or&nbsp / theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge&nbsp / (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy. The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by&nbsp / individuals. 1. The name of the organisation utilised has been changed. Refer to Ethical Consideration 2. The name of the tools utilised has been changed. Refer to Ethical&nbsp / Consideration and list of acronyms 3. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms. Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model&nbsp / (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) &ndash / in order to test user acceptance of mandatory software. The literature study concludes with a&nbsp / review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in&nbsp / addition to the evaluation and the review. Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting,&nbsp / &nbsp / &nbsp / employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative&nbsp / approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research&nbsp / through the results of the quantitative analysis. Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised&nbsp / as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were&nbsp / dentified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor,&nbsp / as respondents believed that they had sufficient IT skills in order to learn how to use FPS software. Change management was rated negatively / and as a result, it impacted the&nbsp / usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that&nbsp / benefits management was conducted in the IT department / and therefore, the impact of using alternative software could not be quantitatively assessed. Recommendations: In concluding this research, it is recommended that the &ldquo / best practice&rdquo / , derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the&nbsp / implementation of mandatory software. For example, in this research, it was found that top management&rsquo / s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment. It is&nbsp / suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted &ndash / in order to explore&nbsp / the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a&nbsp / developing country (such as South Africa).</p>

<p>No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used&nbsp / will not render any benefits to the organisation. Research problem: Project Managers (PMs) in YZ organisation&rsquo / s IT department need to perform mandated processes, as&nbsp / defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their&nbsp / job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by&nbsp / management, the Project Office or the Quality Assurance team. Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory&nbsp / software (FPS) was being realised &ndash / since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj &amp / Kohli&nbsp / 2003), even if the software is termed &lsquo / mandatory&rsquo / . Objective: The primary objective of this research was to explore and optimise the key success factors for an effective&nbsp / implementation of mandatory software in a department, in order to derive the intended business benefits. Literature Review: Literature was reviewed in the search for models or&nbsp / theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge&nbsp / (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy. The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by&nbsp / individuals. 1. The name of the organisation utilised has been changed. Refer to Ethical Consideration 2. The name of the tools utilised has been changed. Refer to Ethical&nbsp / Consideration and list of acronyms 3. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms. Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model&nbsp / (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) &ndash / in order to test user acceptance of mandatory software. The literature study concludes with a&nbsp / review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in&nbsp / addition to the evaluation and the review. Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting,&nbsp / &nbsp / &nbsp / employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative&nbsp / approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research&nbsp / through the results of the quantitative analysis. Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised&nbsp / as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were&nbsp / dentified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor,&nbsp / as respondents believed that they had sufficient IT skills in order to learn how to use FPS software. Change management was rated negatively / and as a result, it impacted the&nbsp / usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that&nbsp / benefits management was conducted in the IT department / and therefore, the impact of using alternative software could not be quantitatively assessed. Recommendations: In concluding this research, it is recommended that the &ldquo / best practice&rdquo / , derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the&nbsp / implementation of mandatory software. For example, in this research, it was found that top management&rsquo / s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment. It is&nbsp / suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted &ndash / in order to explore&nbsp / the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a&nbsp / developing country (such as South Africa).</p>

Made available in DSpace on 2015-04-16T15:23:49Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1329050 bytes, checksum: 3d1d6e7fc6769d052a7e3538858c2e6f (MD5) Previous issue date: 2010-07-15 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The need for information organization imposed by the increasing informational bulk rouses treatment measures by professionals among the most diverse information systems, such as archives, libraries, documentation centers, museums, and others. In society, nowadays, the exarcebated volume of the connective input of social, cultural, economic and technological wealth, which refers to information, requires that countries promote measures that go far beyond the physical space found in such systems so as to get into the virtual world. Intellectual technologies, then, come into action as a solution concerning the increasing informational flow, among them, the digital hypertext as a technology for the organization, management as well as communication of informational blocks; and groupware blog, chat and discussion lists as those ones capable of stimulating users to both individual and collective intelligence in the context of virtual learning nets. The overall aim is directed to the analysis of the digital hypertext as a technology targeted on information management and organization in the perspective of information communication. The specific ones cover the creation of a study group involving professors, researchers and Master students on areas like Management, Computer Science and Information Science, with the purpose of discussing interdisciplinary relations; the elaboration of guidelines for the production of the Virtual Learning Net's prototype PPGCI.NET, of the Postgraduate Program on Information Science/UFPB, by means of the relation digital hypertext -groupware blog, chat and discussion list; and the investigation into digital hypertext in the perspective of organization and management for information communication as regards to the guidelines for the development of the Virtual Learning Net PPGCI.NET. The methodological features as to method types, research, objective, gathering procedures and data nature correspond, respectively, to the following ones: research-action method, practical research or research-action, participant research, exploratory research and qualitative one. The substantiated plurality of theoretical voices - throughout the research - also includes the methodological analysis of the Hypertextus Study Group's discussions, of the students' - the ones who are representative of the Postgraduate Program on Information Science/UFPB, and of the volunteered participation of an Information Science professional. The aspects, described above, represent only some links of such an untiring web of investigation called hypertext. / A necessidade de organizar a informação imposta pela crescente massa informacional impulsiona medidas de tratamento pelos profissionais nos mais variados sistemas de informação, como arquivos, bibliotecas, centros de documentação, museus, etc. Na sociedade atual, o volume exacerbado do insumo conector de riqueza cultural, econômica, social e tecnológica que é a informação, exige que países promovam medidas que vão além do espaço físico encontrado nesses sistemas para adentrarem no mundo virtual. As tecnologias intelectuais entram em cena como uma solução diante do crescente fluxo informacional, entre elas o hipertexto digital como uma tecnologia para a organização, gestão e comunicação de blocos informacionais, e os groupware blog, chat e lista de discussão como aqueles capazes de estimular nos usuários as inteligências individual e coletiva no contexto das redes virtuais de aprendizagem. O objetivo geral refere-se à análise do hipertexto digital como uma tecnologia intelectual voltada para a gestão e organização da informação na perspectiva da comunicação da informação. Já os específicos abrangem a criação de um grupo de estudo envolvendo professores, pesquisadores e mestrandos das áreas de Administração, Ciência da Computação e Ciência da Informação, com a finalidade de discutirmos as relações interdisciplinares; a elaboração de diretrizes para a criação do protótipo da Rede Virtual de Aprendizagem PPGCI.NET, do Programa de Pós-Graduação em Ciência da Informação/UFPB, a partir da relação hipertexto digital groupware blog, chat e lista de discussão; e a investigação do hipertexto digital na perspectiva da organização e gestão para a comunicação da informação no que diz respeito às diretrizes para a criação da Rede Virtual de Aprendizagem PPGCI.NET. As caracterizações metodológicas quanto aos tipos de método, pesquisa, objetivo, procedimentos de coleta e natureza dos dados correspondem, respectivamente, aos seguintes: método pesquisa-ação, pesquisa prática ou pesquisa-ação, exploratória, pesquisa participativa, e qualitativa. A pluralidade de vozes teóricas fundamentada no decorrer da pesquisa também engloba a análise metodológica das discussões do Grupo de Estudo Hipertextus, dos discentes representantes do Programa de Pós- Graduação em Ciência da Informação/UFPB e da participação voluntária de um profissional da área Ciência da Computação. Os pontos delineados acima representam apenas alguns links desta insaciável teia de investigação chamada hipertexto.

Made available in DSpace on 2015-04-16T15:23:51Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2133762 bytes, checksum: b34b752ed47f3b9821ca96154f10e962 (MD5) Previous issue date: 2011-04-11 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Assumes that the use of Collaborative Learning Environments (CLE), along with the educational practices and methods that encourage collaboration, can act as mechanisms that contribute to educational improvement of education in courses of Higher Education Institutions (HEI). The research investigates the use of Moodle promotes a collaborative learning in the discipline of Economics Introduction to Economics course for UFPB / Campus I. And aims to verify how the information resources are developed in the learning process, identifying the procedures of the Information Management (IM), and investigate the conditions of teaching and learning offered in Moodle to encourage students to construct knowledge collaboratively, identifying the procedures of knowledge management (KM) in the discipline exercised. To do that, as theoretical concepts of Information Science (IS), Education, Information and Communication Technology (ICT), Information, Knowledge, Collaboration, Collaborative Learning, CLE, GI and CG, to provide the necessary basis the study to achieve their goals. It adopts a qualitative approach is an exploratory, analytical method and case study as methodological tools to guide the search. Elect to interview, systematic observation and semi-structured questionnaire to collect tools and analysis and data. The results show that the use of Moodle promoted the construction of knowledge in a collaborative manner among students of introductory economics course, however differently, since not all cases of GI and CG, needed to provide the opportunity for development of learning collaborative were dealt with as stated by the theories advocated by the research. The situations of collaborative learning among students were not carried out continuously in the discipline. The analysis of participation of students in the tools, forums, quizzes, resources and tasks, show hypothetically possible problems related to motivation and attitude of students in relation to the use of Moodle. We stress the need to promote actions that allow a means for students to understand the benefits of using Moodle and realize that learning collaboratively, beyond the barriers of an individualized learning, for suggesting the exchange, transfer, and gain knowledge among all participants. Finally, it suggests new prospects for the involvement of CI in CLE, emphasizing their social responsibility to promote information and knowledge to citizens, even education as a field for that goal. / Presume que a utilização de Ambientes Colaborativos de Aprendizagem (ACA), juntamente com a utilização de práticas educacionais e métodos que estimulem a colaboração, podem atuar como mecanismos capazes de contribuir para a melhoria educacional do ensino dos cursos presenciais de Instituições de Ensino Superior (IES). A pesquisa investiga como a utilização da plataforma Moodle promove a aprendizagem de forma colaborativa na disciplina Introdução à Economia do curso presencial de Ciências Econômicas da UFPB/Campus I. E tem como objetivos verificar como os recursos informacionais são desenvolvidos no processo de aprendizagem, identificando quais os procedimentos da Gestão da Informação (GI), e investigar as condições de ensino-aprendizagem proporcionadas no Moodle para estimular os alunos a construírem conhecimento de forma colaborativa, identificando quais os procedimentos da Gestão do Conhecimento (GC) exercidos na disciplina. Para tanto, adota-se como referencial teórico os conceitos da Ciência da Informação (CI), Educação, Tecnologias da Informação e Comunicação (TIC), Informação, Conhecimento, Colaboração, Aprendizagem Colaborativa, ACA, GI e GC, para dar o embasamento necessário ao estudo visando alcançar os objetivos propostos. Adota-se a abordagem qualitativa do tipo exploratório-analítico e o método do estudo de caso como recursos metodológicos para direcionar a pesquisa. Elegem-se a entrevista, a observação sistemática e o questionário semiestruturado como instrumentos de coleta e análise e dados. Os resultados mostram que a utilização do Moodle promoveu a construção de conhecimentos de forma colaborativa entre os alunos da disciplina Introdução à Economia, no entanto de maneira diferenciada, visto que, nem todos os processos de GI e GC, necessários para oportunizar o desenvolvimento da aprendizagem colaborativa, foram contemplados conforme postulam as teorias defendidas pela pesquisa. As situações colaborativas de aprendizagem entre os alunos não foram realizadas de forma contínua na disciplina. A análise das participações dos alunos nas ferramentas fóruns, questionários, recursos e tarefas, mostram de forma hipotética, possíveis problemas relacionados à motivação e a postura dos alunos frente à utilização do Moodle. Ressalta-se a necessidade de promover ações que possibilitem meios para que os alunos entendam os benefícios da utilização do Moodle e percebam que aprender de forma colaborativa, ultrapassa as barreiras de uma aprendizagem individualizada, por sugerir a troca, o repasse, e o ganho de conhecimento entre todos os participantes. Por fim, ela sugere novas perspectivas de atuação da CI em ACA, enfatizando a sua responsabilidade social em promover a informação e o conhecimento para os cidadãos, admitindo a Educação como um campo de atuação para tal meta.

Auf der Grundlage der Analyse der infrastrukturellen Bedingungen im Lehr- und Forschungsbergwerk der TU Bergakademie Freiberg wurden Möglichkeiten zur Weiterentwicklung des Bergwerkes untersucht. Der vorgestellte Ansatz zur Lösung der logistischen Probleme und damit verbundener Möglichkeiten zur effizienten Nutzung des Bergwerkes für Lehre und Forschung durch den Bau einer Rampe verkörpert die Basis weiterer Untersuchungen. Die Vielfalt der Probleme, die sich aus der Implementierung einer neuen Struktur in das bestehende historische Bergwerk ergeben, wurde erörtert. Gleichzeitig wurde ausführlich auf die sich ergebenden Probleme zur Gewährleistung der Personensicherheit und der Sicherheit technischer Einrichtungen, veränderter Bedingungen der Zutrittskontrolle zum Grubenbetrieb und der komplexen Struktur der Informationsverwaltung hingewiesen. Abschließend wurde die neue administrative Struktur des Bergwerkes unter wirtschaftlichen Aspekten dargestellt.

Universities in the new millennium find themselves in a knowledge-driven economy that is challenging them to produce a qualified and adaptable work force if they are to contribute to societal development. Owing to the structural change in the economy, entrepreneurs require high level scientists, professionals and technicians who not only have the capability to create and support innovations by adapting knowledge to local use but also people with managerial and lifelong learning skills. Such are they who can accelerate changes and make organizations more productive and efficient in the services they render. Consequently, universities in Sub-Saharan Africa are challenged to transform learning so as to produce graduates who have both knowledge and competencies. Such a system will create a balance between university education and the changing labour market. Satisfying these new educational demands are only possible through research and unhindered access to global information resources. Paradoxically, some private university libraries, because of limited funding, find themselves fiscally constrained in the provision of unhindered access to global stores of information particularly at a time of exponential growth both in number and cost of information resources. This had led libraries to re-examine resource sharing as a viable option to meeting the new demands placed on universities. It is for the reasons above that this study examines the practice, problems and prospects of resource-sharing in selected Seventh-day Adventist university libraries in Sub-Saharan Africa. It examines scientifically the causes of poor sharing practices that are unique to each library, the situational and environmental factors that can enhance resource sharing. It provides also research-based information that will help to determine the best ways by which each library can have greater access to information resources. There are proposals for resolving the problems, and there are recommendations for dealing with the matter on a more permanent basis. The study advances resource-sharing model called Consortium of Adventist University Libraries in Africa (CAULA) as a resource sharing network for Seventh-day Adventist libraries in Africa. The organizational structure for CAULA are outlined and discussed. The proposed cooperation is not only sustainable but also structured to provide efficiency and greater regional cooperation of SDA libraries in Sub-Saharan Africa. / Information Science / DLITT ET PHIL (INF SCIENCE)

Public sector decision makers are confronted by pressures to make faster and better decisions as a result of the competitive environment they operate in. However, there is a trend in the public sector, including the Department of Transport (DoT) in South Africa, to invest in management information systems (MIS) that are highly fragmented and not aiding effective and timely decision-making. As a result, the country witnessed several service delivery protests since 2008 which also affected the public transport sector, such as the widespread burning of Metrorail trains several times by angry commuters. In most instances, poor service delivery emanates from the fact that public servants do not have information at their fingertips to make decisions. This quantitative study utilised Control Objectives for Information and Related Technologies 5 (COBIT 5) as a theoretical framework to investigate the integration of MIS at the DoT with a view to enhancing business intelligence for effective decision-making. Data were collected through a questionnaire directed at middle managers and senior managers that were selected through stratification of business units at the DoT, as well as analysis of documents such as system specifications and strategic plans. The study established that the DoT has several systems such as Alfresco, BAS, GIS, Logis and Persal to name a few, which serve different purposes. However, in most instances, the systems are not integrated as the current infrastructure did not support integration needs and plans to accommodate changing requirements. This is compounded by the system policy implementation constraints, as well as ageing legacy systems that are obsolete. The only component where MIS was found to be integrated, was in the financial business units (Supply Chain Management, Finance and Budgeting). Core business units use off-the-shelf systems and, in some cases, custom-made applications that do not integrate with any other system and thus hinder decision-making. In conclusion, decisions are made based on thumb-sucking, as management does not have access to comprehensive information that is stored in fragmented unintegrated systems. The study recommends that governance structures should be set up to deal with a more holistic business, information and technology architecture for the DoT that enable integration of various systems for effective decision-making. Failure to transform this pattern would lead to service delivery protests persisting. A further study on a framework to integrate MIS in the public sector is recommended. / Information Science / M. Inf.