在知識經濟時代中，智慧資本是企業維持競爭優勢的關鍵所在。本研究採個案研究法，再輔以問卷調查。以物流公司為研究對象，探討其所重視之智慧資本及相關之管理制度。此外，並發展智慧資本內部報導方式。研究結論如下： 一、個案公司重視之智慧資本項目共30項。 二、對於重要之智慧資本項目，個案公司設有管理制度。 三、個案公司之智慧資本管理制度有其可改進之處。 四、個案公司之智慧資本內部報導內容包含公司之使命、願景、策略與策略性目標，而每項策略性目標都有其相對應之智慧資本項目。個案公司可就各智慧資本項目發展合適之衡量指標。 / In the knowledge-based economy, intellectual capital is the key factor to help enterprises maintain its competitive advantage. This study adopts case study method and is assisted with questionnaire survey analysis. This study takes the logistics company as the object company to discuss what are the intellectual capitals that the logistics company emphasizes and the relevant management systems. Furthermore, this study develops the form of internal intellectual capital report. The conclusions are as follows: 1.The company considers 30 intellectual capital items important. 2.The company has the relevant management systems for these 30 items. 3.There are some parts of the management systems that could be improved. 4.The company’s internal intellectual capital report includes the company’s mission, vision, strategy, and strategic goals, moreover, the strategic goals accompany relevant intellectual capital items. The company can develop the appropriate indicators.

在知識經濟時代下，知識與能力等無形資產將凌駕於土地、資金等傳統生產要素之上，並成為支持經濟持續發展的主要動力。其中，企業日常營運流程、組織制度、人力資源、管理能力、品牌形象、資訊科技應用能力、研發創新能力及智慧財產權等，統稱為「智慧資本」，是企業知識資源的主要來源與競爭力所在。 但是，企業並非毫無目的的去累積智慧資本，而是應該有一個明確的目標、策略，才能讓企業能夠因應環境，確保其在市場上之地位。除此之外，企業還必須要有一套完善的管理制度來加以管理，讓企業能夠有效率地創造與累積公司所需之策略性智慧資本。 本研究採個案研究法，再輔以問卷分析加以支持。以我國兩資訊企業為研究對象，探討兩資訊企業所重視之策略性智慧資本及其相關管理制度為何，以及有何異同，經整理分析，做出以下結論： 一、兩個案公司有共同重視之策略性智慧資本，共9項次分類及17項細項。 二、所採取之策略不同，兩家個案公司之策略性智慧資本亦有不同之處，因此策略會影響公司所欲創造、累積之策略性智慧資本。 三、採取不同策略之兩個案公司，由於所欲累積之策略性智慧資本各有異同，因此所採取的管理制度有相同處亦有不同處。 四、為累積策略性智慧資本，兩個案公司現行的管理制度雖已臻於完善，但仍有部分可改進之處。

Made available in DSpace on 2016-04-18T18:50:03Z (GMT). No. of bitstreams: 2 Joao Paulo Cavalcante Lima1.pdf: 2792912 bytes, checksum: 5e2dacb5ddc13342ab20c0100dee96df (MD5) Joao Paulo Cavalcante Lima2.pdf: 1725929 bytes, checksum: e89c44c30b15d52346ce7dc6d8c19041 (MD5) Previous issue date: 2010-08-03 / Fundo Mackenzie de Pesquisa / According to the Resource Based View (RBV), Human Resources (HR) are presented as a major factor in the search for competitiveness. Therefore, it is common to find studies that show people as valuable resources, rare, non-replaceable and non-imitable. Thus, people are considered, at least in discourse, such as Intellectual Capital, as scarce and hardly imitable, are seen as generators of value and therefore, as a strategic resource and source of competitive advantage. This study sought to identify those attributes relevant to the management of Intellectual Capital, according to the perception of managers of Sanofi Aventis Brazil from the perspective of the Resource Based View (RBV) in order to propose indicators for the management of these elements, aligned economic environment of the pharmaceutical industry. The research is a case study, supported by a protocol, and which held the triangulation of information obtained in the content analysis of interviews and statistical analysis of data obtained by questionnaire. Factor analysis was used for data reduction. The results showed that there is alignment between the perception of senior management with an insight into operational management. / De acordo com a Visão Baseada em Recursos (VBR), os Recursos Humanos (RH) são apresentados como um dos principais fatores na busca por competitividade. Diante disso, é freqüente encontrar-se estudos que apontam pessoas como recursos valiosos, raros, não-substituíveis e não-imitáveis. Assim, as pessoas são consideradas, ao menos no discurso, como Capital Intelectual, como recurso raro e dificilmente imitável, são vistas como geradoras de valor e, portanto, como recurso estratégico e fonte de vantagem competitiva. Este estudo buscou identificar quais são os atributos relevantes para a gestão do Capital Intelectual, de acordo com a percepção dos gestores da Sanofi Aventis Brasil sob a ótica da Visão Baseada em Recursos (VBR) de forma a se propor indicadores de gestão desses elementos, alinhado ao ambiente econômico de uma indústria farmacêutica. A pesquisa é um estudo de caso, apoiado em um protocolo, e para a qual realizou-se a triangulação das informações obtidas na análise de conteúdo das entrevistas e nas análises estatísticas dos dados obtidos com o questionário. Foi usada a análise fatorial para redução dos dados. Os resultados apontaram que existe alinhamento entre a percepção da alta gestão com a percepção da gerencia operacional.

創新是企業競爭力的來源，擁有堅強的新產品開發能力是企業成功的關鍵。然而，隨著世界經濟發展的腳步不斷加快，環境品質遭到破壞，各界開始倡導綠色經濟，包括歐盟自2000年開始陸續發布的環保指令，表示企業生產的產品必須考量綠色－對環境友善是一個必要趨勢。而在今日的知識經濟時代，智慧資本的重要性漸漸取代原料、廠房等有形資產，成為企業創造的來源。 本研究採個案研究法，以國內某資訊電子企業為對象，探討綠色新產品開發之重要智慧資本及其管理、報導機制。研究結論如下: 一、個案公司綠色新產品開發之重要智慧資本包含九大因素構面。 二、個案公司研發部門與永續發展辦公室對於綠色新產品開發之重要智慧資本的看法一致。 三、個案公司對於綠色新產品開發之重要智慧資本均設有具體的管理制度以助蓄積。 四、個案公司目前尚未將重要智慧資本資訊彙總為一份完整的內部報導表，故本研究衡酌各報導形式之優缺點，設計了一份內部報導表，透過量化與非量化項目的揭露，供其更了解綠色新產品開發之重要智慧資本的發展情形。 / Innovation is the source of corporate competitiveness, equipping with excellent new product developing ability is the key to success. With the accelerated development of the world economy, the environment quality continues to decrease. More and more people began to pay attention to environmental issues, advocating green economy. With the rise of international environmental regulations such as the three environmental directives issued by the EU, enterprises face more pressure to take green issues into the consideration of the products. And in the information age, the importance of intellectual capital exceeds the tangible assets to be the value driver of enterprises. This study adopts case study method and is assisted with questionnaire survey analysis. This study takes one enterprise in the information and electronic industry as the object company to discuss what is the important intellectual capital of the green new product development and their management and internal reporting system. According to the result of case analysis, the research claims four conclusions in response to the research questions. 1. The case company considers 9 factors as important intellectual capital of the green new product development. 2. The R&D department and the Corporate Sustainability Office of the case company have consistent view of the important intellectual capital of the green new product development. 3. The case company has specific management system to help the important intellectual capital of the green new product development accumulate. 4. This study designs an internal intellectual capital reporting form to help the case company learn the development of the important intellectual capital of the green new product development.