This thesis presents a case study on the internal communication dynamics during the restructuring of an organization, specifically focusing on combining two departments under the same management. Previous research underscores the importance of internal communication practices on employees during the change process. However, this aspect is often neglected. This study utilizes literature to form an analytical framework for understanding the factors affecting communication practices and observing employees' reactions to internal communication during a strategic change, specifically by investigating how managers communicate internally and how employees perceive communication. A mixed-method approach was employed, collecting qualitative and quantitative data from interviews, observations, and one survey to provide a comprehensive view and real-life context. Despite the restructuring aiming to improve organizational performance, the findings reveal critical areas for improvement, particularly in the communication and collaboration between the two departments. The study uncovers that communication was mainly done through informal channels such as rumors and word of mouth, leading to differences in perspective, assumptions, and misunderstandings among employees. Despite highlighting positive effects, the findings revealed the absence of organizational structure, leadership, communication channels, and preparations, impacting how communication was executed and negatively perceived by employees.  However, these findings also present an opportunity for improvement. Several factors influence the internal communication of the restructuring, including the need for a clear vision and mission, inadequate preparation, differences in perspectives between managers and employees, and varying departmental differences. To mitigate negative effects and enhance organizational effectiveness, the study recommends implementing communication strategies such as fostering common values, facilitating open dialogue, and providing feedback and training programs to employees and managers. Additionally, the results reveal that preparedness is essential for strategic changes.

1 online resource ([13], 172 leaves) / The concept of a service-oriented approach and the role of communication in such an approach is nothing new. Service management and marketing are two constructs that are deemed invaluable for an organisation operating in the current competitive and seamless globalised business environment. Literature proposes that a market-oriented point of view is not enough anymore to achieve a competitive advantage; the core solution to an organisation's problems should lie in a management perspective that understands the internal value-generating processes of customers and employees alike. This study strives to assess the role of internal communication in creating a service-oriented approach. Particular attention is given to the support that communication can provide to an organisation wishing to establish a service-oriented approach. The evolution of the service-oriented approach is discussed along with the internal and external changes that took place in the organisational environment. A service-orientation as a possible answer to environmental changes is discussed. An assessment of the contribution of communication to service orientation was undertaken. The results of the research undertaken have led to the deduction that internal communication at George Municipality is not effective. / COMMUNICATION SCIENCE / MA - SPEC IN ORG COMMUNIC

1 online resource ([13], 172 leaves) / The concept of a service-oriented approach and the role of communication in such an approach is nothing new. Service management and marketing are two constructs that are deemed invaluable for an organisation operating in the current competitive and seamless globalised business environment. Literature proposes that a market-oriented point of view is not enough anymore to achieve a competitive advantage; the core solution to an organisation's problems should lie in a management perspective that understands the internal value-generating processes of customers and employees alike. This study strives to assess the role of internal communication in creating a service-oriented approach. Particular attention is given to the support that communication can provide to an organisation wishing to establish a service-oriented approach. The evolution of the service-oriented approach is discussed along with the internal and external changes that took place in the organisational environment. A service-orientation as a possible answer to environmental changes is discussed. An assessment of the contribution of communication to service orientation was undertaken. The results of the research undertaken have led to the deduction that internal communication at George Municipality is not effective. / COMMUNICATION SCIENCE / MA - SPEC IN ORG COMMUNIC

The success of an organisation in what is now a dynamic and increasingly competitive business environment relies on an engaged workforce, achieved through internal communication. Engaged employees are generally more productive, resulting in better-performing organisations. This indicates that engaged employees do not only provide organisations with substantial benefits but can also be valuable assets to their organisations. Additionally, internal communication, which influences employee engagement behaviours, has been shown to provide numerous benefits to organisations, namely advocacy, ambassadorship, commitment, competitive advantage, decreased turnover, innovation, satisfaction, and trust. Therefore, it can be argued that a crucial link exists between internal communication and employee engagement. The purpose of this study was to develop an internal communication conceptual framework that contributes to employee engagement. This conceptual framework was customised for the South African banking sector. Qualitative data was collected through a review of available literature in the internal communication and employee engagement fields, and face-to-face interviews with four senior internal communications managers. Quantitative data was collected through a web-based self-administered survey questionnaire hosted on SurveyMonkey. Therefore, a mixed-methods research approach was used for this study. The findings of the study confirmed the link between internal communication and employee engagement. Thus, internal communication is an important determinant of employee engagement. It was also found that South Africa’s “big four” banks use traditional and innovative internal communication channels to effectively communicate with their targeted audience. Lastly, the internal communication elements that make up the conceptual framework of employee engagement were developed, namely Collaboration/ Cross-Functional Planning, Partner with Human Resources Function, Communication Channels, Two-Way Communication with Leaders, Counsel, and Measure Internal Communication Effectiveness. It is argued that the proposed v conceptual framework adequately addresses the role of internal communication and its key function within an organisation. The study is particularly significant because it extends current literature on internal communication and employee engagement in the South African banking sector and confirms that internal communication is indeed important for employee engagement. Academically, the study added to the current body of knowledge in the field of communication. The findings of this study can be used by South African banks and other businesses as a guide to conduct their internal communication to achieve employee engagement. / Communication Science / D. Lit. Phil. ( Communication)

Internal marketing and internal communication are essential tools to align em-ployees’ mindsets with the necessary tasks which bring about employee satis-faction and organisational prosperity. Electronic newsletters serve as an internal marketing communication medium which can convey the necessary information to employees regarding the organisation’s goals and objectives. They also act as a medium to build relationships with employees and encourage improved service delivery and customer-oriented employee mindsets. Employees’ willingness to make use of electronic newsletters for the purpose of disseminating organisational information is an indication of employees’ acceptance of the organisational information and use thereof in performing organisational tasks successfully as the organisation intends. The purpose of the current study was to determine employees’ acceptance of electronic newsletters, as an internal marketing communication medium, in order to disseminate organisational information which contributes to the attainment of organisational goals, objectives and success. An empirical study was conducted to determine employees’ acceptance of elec-tronic newsletters by means of an adapted technology acceptance model, self-administered, e-mail survey disseminated to employees of a higher education institution. The study followed a quantitative research approach, utilising re-gression in the analysis of the data. Based on the research results, employees do accept the electronic newsletter for the dissemination of organisational information, albeit with suggestions on how it can be better utilised in future. / Business Management / M. Com (Business Management)

Purpose: The purpose of this thesis is to identify internal marketing strategies that are contributing to an externally success of a rebranding process. The study hopes to answer what strategies are important during this process and give companies, trying to rebrand, tools to work with. Methodology: The study is carried out as a qualitative case study and are based on deep interviews. We chose deep interviews to give the respondents an opportunity to speak freely about the subject from their perspective. Empirical foundation: Our empirical material is based upon interviews with people who have strategic positions and marketing related titles. Conclusions: Our research concludes that the employees of an organization need to be included in the rebranding process and that their vision of the corporative activities are crucial in how external stakeholders perceive the changes. It is also necessary to have clearly defined goals and that research on all levels is a must in order to succeed.

<p>Our study was a qualitative study in the gender mainstreaming work within Entebbe municipal council, Uganda. This thesis was funded by SIDA through a Minor Field Studies scholarship. The main focus was internal communication, particularly implementations of governmental policies. During eight weeks, we worked at the municipal council in Entebbe to investigate how the implementation of the local gender policy had been since its conduction in 2008. Our study worked on the theoretical frame of reference in the areas of organization, communication and project management. Our empirical data were gathered through conversations with citizens of Entebbe municipality, interviews with stakeholders and heads of departments of Entebbe municipal council, and observations of municipal programs and internal meetings. The purpose was to develop a communication plan, but the result of our research became a study to identify Entebbe municipal council’s current position in the implementation phase and to propose methods to oblige and fulfill the local gender policy’s objectives and requirements. The study showed that they didn’t need another steering document but increased presence of and communication about the local gender policy for the entire municipal council to contribute to a more gender equal organization.</p>

Magistro darbe analizuojamos organizacijos vidinės komunikacijos ir žinių vadybos koncepcijos, norint numatyti, ar, siekiant didesnio organizacijos konkurencingumo ir veiklos efektyvumo, vidinės komunikacijos procesai organizacijoje gali būti papildyti žinių vadybos elementais, teorinėje dalyje minėtos koncepcijos yra sugretinamos. Taigi tyrimas yra skirtas teoriniam vidinės komunikacijos ir žinių vadybos koncepcijų susiejimo galimybių numatymui bei praktinio sinerginio šių procesų taikymo organizacijoje įvertinimui, kurio centre - efektyvūs, racionalūs ir organizacijos žinių kūrimui, kaupimui bei sklaidai palankūs vidinės komunikacijos procesai. Atliktais tyrimais siekiama patvirtinti arba paneigti hipotezę, jog organizacijos vidinės komunikacijos ir žinių vadybos procesai gali būti susieti, tačiau gali kilti problemų, susijusių su organizacijos specifika ar veikla. Šio darbo empirinis tyrimas yra grindžiamas bendrovės „Mars Lietuva“ atvejo analize. Pirmojoje empirinio tyrimo dalyje buvo atlikti du pusiau struktūruoti interviu su bendrovės „Mars Lietuva“ vadovybe (generaline direktore ir vidinės komunikacijos koordinatore), antrojoje – vykdyta kiekybinė anketinė skyrių, labiausiai susijusių su žinių vadybos procesais, darbuotojų apklausa. Atlikus tyrimą darbo pradžioje iškelta hipotezė pasitvirtino. Remiantis atlikta mokslinės literatūros ir empirinio tyrimo duomenų analize, buvo nustatyta, jog teorinės ir praktinės vidinės komunikacijos ir žinių vadybos procesų susiejimo... [toliau žr. visą tekstą] / The work analyzes the concepts of internal organizational communication and knowledge management, in order to identify whether internal communication processes in an organization may be complemented with knowledge management principles so to increase organization’s competitiveness and efficiency. Theoretical part compares the two concepts. The research part of the thesis is aimed to identify the theoretical potential of linking internal communication and knowledge management concepts, as well as to evaluate the practical synergistic implementation of these processes in an organization. The carried out research aims to confirm or deny the hypothesis that the processes of internal organizational communication and knowledge management can be linked; however, the issues, related to type and activity of an organization, may arise. The empirical study of the work is based on a case study of the company Mars Lietuva. The first part of the empirical study presents two semi-structured interviews with the management of Mars Lietuva – managing director and the coordinator of internal communication. The second part presents the results of a quantitative questionnaire given to the employees of those departments, which are mostly related to knowledge management processes. Research results confirmed the hypothesis of the thesis. The analysis of scientific literature and empirical research data showed that theoretical and practical potential to link internal communication and knowledge... [to full text]

This thesis investigates the impacts of introducing creative experiences in a rigid organization. Based on the methodology suggested by Strauss and Corbin (1998) I have conducted a qualitative study through 8 semi-structured interviews of heterogeneous profiles in an organization where I worked for two years as an apprentice. Specific creative experiences were introduced in order to improve the internal communication, facilitate an organizational change transition and sustain a better social climate. I aimed at understanding the impacts resulting from experiencing such activities both at an individual and organizational level. My findings reveal three positive categories (well-being, corporate affiliation and organizational change facilitation) and three negative categories (individual irritations and a lack of coherence with the corporate identity). I conclude my work with the possible reasons justifying unexpected negative results, stating that trustworthy leadership and the corporate culture are essential when introducing such collaborative activities. My thesis might contribute to the discussions of creative problem solving for the sake of communication and values-added resulting from creative interventions in organizations.

The importance of corporate communication is even more highlighted nowadays than it has been couple years ago. The reason behind is that companies are constantly growing and effective employee communication within such companies is becoming more difficult. This Diploma thesis aimed to find out how to improve internal communication in selected company. For this purpose a solid communication theory has been presented and a real company chosen to be examined in the analytical part. The analytical part examined and wraped up outcomes from questionnaire and interviews. The outcome of the thesis offers an answer to a research question How can multinational company improve its employee communication and revealed opportunities for improvement. Powered by TCPDF (www.tcpdf.org)