Este trabalho tem como objetivo apresentar as principais ferramentas de monitoramento do Planejamento estratégico visto o grau de importância de tal monitoramento, para que a empresa mantenha-se em linha com seus objetivos de crescimento e abrangência de mercado. Pra que exista de fato tal monitoramento são necessárias ferramentas como adoção de Sistemas de informações gerenciais, Mapeamento de processos, acompanhamento do Mapa estratégico de negócios e uso do painel de controle promovido pelo Balanced scorecard. Para que exista uma real competitividade entre as empresas atuantes no mercado faz-se necessário que haja uma linha clara de comunicação, a fim de que todos os envolvidos nos mais diversos processos tenham conhecimento de quais os objetivos da empresa, bem como suas premissas de crescimento, e para que todos sintam-se envolvidos com os processos necessários para que tais objetivos sejam atingidos. / This paper aims to present the main monitoring tools of strategic planning, given the degree of importance of such monitoring for the company to keep in line with its growth objectives and market coverage. For this monitoring tools are needed as adoption of Management information systems, Process mapping, monitoring of the Strategic map of business and use the control panel sponsored by the Balanced scorecard. So that there is a real competition between companies operating in the market, it is necessary to have a clear way of communication, so that everyone involved in various processes are aware of what the company's goals and its growth assumptions and for everyone to feel involved with the processes required for these objectives to be achieved.

This diploma thesis is focused on information systems in the field of hospital and nursing-care bed management and contactless vital signals monitoring. The aim of this thesis is to provide the basic overview of information systems used in health care facilities, to introduce both the LINis and Vitalmonitor systems, to analyse the effectiveness of their implementation as well as to prepare their financing models. The introductory section defines the area of health information systems. It covers the whole system spectrum from the strategic to the less important ones. This definition determines the environment for the new systems. The analysis of the largest suppliers within the Czech Republic is also included in this section. The second part deals with the LINis system and Vitalmonitor system, their basic functionality, structure and integration. The most important is the third section which contains the analysis of the effects resulting from the standard information system extension. The Effects of the LINis system and Vitalmonitor system are assessed according to the level of patient care, staff performance, value added for different types of medical facilities and financing models.

管理資訊系統與全面品質管理關係之探討管理資訊系統的發展對企業造成許多衝擊，隨著企業競爭型態日趨劇烈，管理資訊系統不僅可以協助企業快速而有效的儲存、傳送、及處理資訊，進而對組織產生成本降低、生產力提昇、及支援工作的改善，更可加強企業整體的競爭能力，幫助企業創造競爭優勢。而在企業推展全面品質管理的同時，管理資訊系統與全面品質管理之間又有怎樣的關係存在？本文探討管理資訊系統與全面品質管理之階段性發展特色，並以我國國家品質獎之評審標準為例，由各評審項目探討在全面品質管理與管理資訊系統之發展，並以民國84年我國國家品質獎之申請廠商作為個案研究對象，探討管理資訊系統與全面品質管理之發展關係。在現有的樣本中，發現兩者的發展關係相當密切，國家品質獎的得獎廠商在這兩項的發展上均有一定之水準。 / The Investigation of The Relation Between Management Information Systems (MIS) and Total Quality Manageme (TQM) The development of management information systems (MIS) brings very much impact to business. When the style of business's competition comes more and more intensive, MIS can not only help the business to save, transfer, and process information but also decrease the cost, increase productivity and improve supporting works. Besides, MIS can improve the whole competition of the business, and create new competition advantages. What is the relation between MIS and total quality management (TQM)? This text investigates the characteristics of MIS and TQM's staging development, and uses the national quality award adjuststandards to investigate the development of MIS and TQM within each item. With those firms who applied the national quality award in 1995 as case study, we find that the relation between MIS and TQM is very closed.

人類歷史上第一台商業電腦的使用至今不過四十餘年的時間，而電腦所帶來的影響已深入人類生活的每一個層面之中。資訊科技─尤其是電腦，已成為未來世界變遷的主要力量之一。 　　目前政府正積極推展行政管理資訊系（簡稱PMIS）。在六年國家建設計劃之中，即預定投資七百億元來發展PMIS。如何讓這項龐大的投資發揮預期的功能是個值得關切的議題。 　　然而，過去政府在推展PMIS時，往往只重視軟硬體設備的採購和技術因素，很少注意到操作新設備的「人」。根據以往的文獻，造成資訊系統沒有效率的原因，大都屬於人員方面的因素。因此，宜從「人」的角度來探究PMIS施行的成效。Richard Nolan於1974年率先以使用者滿足來衡量系統的績效。不過，使用者滿足研究發展至今，因缺乏完整的理論架構以致研究結論紛歧，研究結果無法累積。在問卷設計方面，因為對「滿足」的內涵未有明確的定義，導致影響因素與滿足內涵混淆不清。 　　本文試從相關領域綜合整理與使用者滿足有關的理論。結果發現，需求理論、過程理論與消費理論都含有豐富的素材可供援用。例如，作者發現，從需求理論與消費理論的觀點便能清楚地劃分影響因素與滿足內涵。更多更豐富的素材還有待後續研究慢慢發掘。 　　根據理論探討與實證研究的回顧，本研究提出終端使用者滿足整合模式，並依此設計實證調查。結果發現，資訊系絡因素（資訊人員的經驗、專業能力、溝通能力、資訊需求分析、系統開發方式、系統整合）、組織內外在因素（使用者參與、高階主管的支持、教育訓練、政治因素、經濟因素、組織規模、施行PMIS的歷史）和使用者個人因素（年齡及人格特質）對使用者滿足均有顯著的影響。 　　本文的重點不在於研究發現，而在於從研究的過程中發現許多疑問，並試著提出一個終端使用者滿足的整合模型，作為後續研究思考的素材。

Darbo analitinėje dalyje išanalizuota įmonės UAB „Mobili garantija“ remonto darbų veikla, analizei atlikti sudaryti detalūs duomenų srautų bei duomenų struktūrų modeliai. Siekiant nustatyti, ar rinkoje egzistuoja galimas problemos sprendimas, atlikta rinkoje siūlomų produktų apžvalgą. Nusprendus kurti naują remonto darbų valdymo informacinę sistemą, apibrėžti kuriamos informacinės sistemos funkciniai ir nefunkciniai reikalavimai, pasirinktos priemonės informacinės sistemos realizavimui. Projektinėje darbo dalyje panaudojimo atvejų modelis detalizuojamas veiklos diagramų schemomis. Remiantis duomenų struktūrų modeliais suprojektuotas duomenų bazės modelis, aprašytos duomenų bazės lentelių struktūros. Remiantis duomenų bazės lentelių struktūra, sudaryti vartotojo sąsajos modeliai. Pateikiamas kuriamos informacinės sistemos navigavimo planas bei langų ir formų aprašymai. Sistemos testavimo ir kokybės įvertinimo dalyje aprašomas sistemos diegimas, sudaromas sistemos įvertinimo planas. Siekiant įvertinti sistemos funkcionalumą atliekamas sistemos testavimas, kurio rezultatai pateikiami lentelėje. Taip pat pateikiami anketinės apklausos apibendrinti duomenys. / The subject of this work is computerization of repairs works management process. During the analysis of UAB "Mobili garantija" repairs management, detailed data flow and the data structure models were created. Available products offering partial solutions to the problem were overviewed and compared. Functional and non-functional requirements for the repairs management information system were defined. In the projecting section of this document, detailed activity diagrams along with a specification of a developed database model are presented. A detailed navigation plan along with specifications of each user form and report concludes this section of the document. The tests of the finished information system revealed full compliance with the specified requirements. System user survey was carried out to make more precise quality evaluations. The survey showed that users were generally satisfied with both performance and functionality of the new system. Pilot implementation of the system showed that it meets the defined requirements and can be safely used by UAB "Mobili garantija" for repairs management.

Thesis (MPhil)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: The Education Management Information System (EMIS) is the business unit that is responsible for information management and business reporting in the Department of Education. EMIS finds it difficult to provide high quality information to the Department of Education internally and its stakeholders externally and attributes the reduction of the quality of its education information to factors such as the organisational nature of the South African education system, the lack of information management standards and practices, the low level of information technology skills in EMIS, the existence of a multitude of disparate information systems in the Department of Education and Provincial Education Departments, and the apparent discontinuity in the flow of information from education institution level to the national department and back. Most research in information management confirmed the state of EMIS as being typical of most large organisations whose functioning depends on the quality of their information. The factors that influence information quality in EMIS had been identified as accuracy, timeliness, consistency and relevance of the information. A “quick-fix” to the information problem is not possible but research in information systems management indicates that there are trends in the electronic business arena that may provide an acceptable solution to most of the problems encountered by EMIS. This report investigates the nature of EMIS problems in terms of information management and investigates possible solutions to the problems. The investigation is done within the framework of acknowledged information systems planning process and aligned to the process model of information management. An exposition is given on the theory pertaining to information management, information systems and information systems management to give insight into the particular fields of study and their interdependencies. A section on business intelligence is included since business reporting is the primary function of EMIS. Investigations into information systems development indicate an exponential growth in electronic technology development specifically the Internet and the Web. The information systems plan provides the framework or set of guidelines to determine the information systems solution that will be able to solve their problems. The research report included four stages of the information systems plan framework. The first stage pertains to the identification of minimum information required from the education sector and supporting sectors to provide high quality education information for decision-making and planning. The second stage determines and benchmarks the state of EMIS in terms of information management processes. The third stage investigates the trends in electronic business and specifically electronic information systems applications. Current best practices indicate that a possible solution to information management problems in large organisations is the application of a web-based, electronic, enterprise-wide, integrated information system. / AFRIKAANSE OPSOMMING: EMIS as ‘n besigheidseenheid in die nasionale Onderwysdepartement is verantwoordelik vir inligtingsbestuur en verslaggewing. EMIS vind dit moeilik om hoë kwaliteit inligting intern aan die onderwysdepartement en ekstern aan sy rolspelers te verskaf. en skryf die verlaging in die kwaliteit van inligting toe aan faktore soos die organisasiestruktuur van die Suid Afrikaanse onderwysstelsel, die gebrek aan standaarde vir inligtingsbestuur en -praktyke, die lae vlak van inligtingstegnologiekennis van die personeel in EMIS, die bestaan van ‘n magdom van ongelyksoortige inligtingstelsels in die nasionale onderwysdepartement en provinsiale onderwysdepartemente en die sigbare diskontinuïteit in die vloei van inligting vanaf die onderwysinrigtings na die nasionale onderwysdepartement en terug. Die meeste navorsing in inligtingsbestuur bevestig dat die toestand waarin EMIS verkeer tipies is van die meeste groot organisasies wie se funksionering van die kwaliteit van hulle inligting afhang. Die faktore wat ‘n rol speel in die kwaliteit van inligting in EMIS word geïdentifiseer as akkuraatheid, tydigheid, uniformiteit en geldigheid. ‘n Vinnige oplossing vir die inligtingsprobleem is nie moontlik nie maar navorsing in inligtingstelselsbestuur dui aan dat daar tendense in die rigting van elektroniese besigheidarena is wat aanvaarbare oplossings bied vir die meeste van EMIS se probleme. Hierdie verslag ondersoek die aard van EMIS se probleme in terme van inligtingsbestuur en ondersoek moontlike oplossings vir die probleme. Die ondersoek word gedoen binne die raamwerk van ‘n aanvaarde inligtingstelsel-beplanningsproses wat opgestel is om binne die prosesmodel vir inligtingsbestuur te val. ‘n Uiteensetting van die teorie ten opsigte van inligtingsbestuur, inligtingstelsels en inligtingstelselbestuur word gegee ten einde insig oor die betrokke studieterreine en hul interafhanklikheid te gee. ‘n Afdeling oor besigheidsintelligensie word ingesluit aangesien besigheidsverslaggewing die primêre funksie van EMIS is. ‘n Ondersoek na inligtingstelselontwikkeling dui op ‘n eksponensiële groei in die ontwikkeling van die elektroniese tegnologiebedryf en spesifiek die Internet en Web. Die inligtingstelselsplan voorsien die raamwerk of riglyne waarbinne die inligtingstelseloplossing gesoek kan word. Die navorsingsverslag sluit vier fases van die raamwerk van die inligtingstelselsplan in. Die eerste fase het te make met die identifisering van die minimum inligting wat nodig is vir besluitneming en beplanning. Die tweede fase stel die toestand van EMIS ten opsigte van inligtingsbestuur vas. Die derde fase ondersoek die neigings in elektroniese besigheidstransaksies en toepassings. Huidige beste praktyke dui aan dat ‘n moontlike oplossing vir die inligtingsbestuurprobleme van groot organisasies die toepassing van ‘n web-gebaseerde, elektroniese, geïntegreerde inligtingstelsel, wat al die komponente van die onderneming insluit, is.

Este trabalho tem como objetivo apresentar as principais ferramentas de monitoramento do Planejamento estratégico visto o grau de importância de tal monitoramento, para que a empresa mantenha-se em linha com seus objetivos de crescimento e abrangência de mercado. Pra que exista de fato tal monitoramento são necessárias ferramentas como adoção de Sistemas de informações gerenciais, Mapeamento de processos, acompanhamento do Mapa estratégico de negócios e uso do painel de controle promovido pelo Balanced scorecard. Para que exista uma real competitividade entre as empresas atuantes no mercado faz-se necessário que haja uma linha clara de comunicação, a fim de que todos os envolvidos nos mais diversos processos tenham conhecimento de quais os objetivos da empresa, bem como suas premissas de crescimento, e para que todos sintam-se envolvidos com os processos necessários para que tais objetivos sejam atingidos. / This paper aims to present the main monitoring tools of strategic planning, given the degree of importance of such monitoring for the company to keep in line with its growth objectives and market coverage. For this monitoring tools are needed as adoption of Management information systems, Process mapping, monitoring of the Strategic map of business and use the control panel sponsored by the Balanced scorecard. So that there is a real competition between companies operating in the market, it is necessary to have a clear way of communication, so that everyone involved in various processes are aware of what the company's goals and its growth assumptions and for everyone to feel involved with the processes required for these objectives to be achieved.

Fundação Carlos Chagas Filho de Amparo a Pesquisa do Estado do Rio de Janeiro / O objetivo deste trabalho é o gerenciamento da cadeia de suprimentos a partir da sincronização do fluxo do processo construtivo à logística de abastecimento do canteiro de obras, visando à redução dos tempos de espera e à eliminação das paradas no processo produtivo. A supressão dos desperdícios e redução do tempo de execução das atividades realizadas nos canteiros de obra da construção predial pode ser obtida por meio do uso de diversas ferramentas de Planejamento e Controle da Produção (PCP), como o MRP, JIT, e outras. Entretanto, o gerenciamento do projeto e o PCP não podem apenas vislumbrar soluções para os problemas do canteiro, mas sim de todo o sistema da cadeia de valor. É, portanto, necessária uma gestão integrada com seus colaboradores (projetista, fornecedores, etc), em que se fará uso do conceito de Design Colaborativo e da Gestão da Cadeia de Suprimentos. A cooperação destas equipes é fundamental e uma tomada de decisão compartilhada é de suma importância. A comunicação e a colaboração se tornam fundamentais para o desenvolvimento da Metodologia de Planejamento proposta neste trabalho, definindo os procedimentos impostos ao Sistema de Informações Gerenciais (SIG) que melhor avaliam a relação do fluxo do processo construtivo da obra com a cadeia de fornecedores. Essa integração resulta em ganhos significativos de produtividade e redução dos prazos do projeto. / The objective of this work is the supply chain management, based on the synchronization of the flow of the Construction process with the logistics of the construction site supply, seeking a reduction of the wait times and the elimination of stoppages in the productive process. The elimination of waste and the reduction of execution times of activities carried out at construction sites can be achieved by the use of various tools of Planning and Control of Production (PCP), such as the MRP, JIT, among others. However, project management and PCP cannot glimpse only a solution for the problems of the construction site, but also of all the value chain system. Management needs to be integrated with its collaborators (designer, suppliers, etc), so as to use the concepts of Collaborative Design and Supply Chain Management. The cooperation of these teams is basic and shared decision making is of the utmost importance. Communication and collaboration become key for the development of the Planning Methodology proposed in this work, and define the procedures which must be imposed on the Management Information System, to best gauge the relation of the constructive process flow of the job to the chain of suppliers. This integration results in significant gains in productivity and reduction of project timetables.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology INFORMATION TECHNOLOGY in the Faculty of INFORMATICS AND DESIGN at the Cape Peninsula University of Technology 2013 / In this information age, Enterprise Resource Planning (ERP) system implementation simplifies complexities within organisational heterogeneous Information Systems (IS). Following the early era of computerisation, ERP systems were designed to provide a formal integration of the whole enterprise with a business focussed approach to the application of Information and Communication Technology (ICT). With the advent of ERP systems, organisations in industry have invested substantially in these systems to assist and augment their ability to form more effective management of their resources across corporate walls and business functions through an integration of information and operations. In the public sector, governments at all levels have also turned to ERP systems to address their needs. As such, ERP implementation has become a new solution that many public institutions are venturing into, based on the evidence of benefits in the commercial sector. However, in the public sector, ERP systems should not be focussed on just internal organisational benefits. Due cognisance must be given, during design and implementation, to the citizen, who is the key public sector beneficiary. The benefits from ERP systems implementation and utilisation are well researched and documented by various scholars. However research has mainly focused on the private sector. Given the growing importance of ERP systems in the public sector it has become imperative to advance understanding in the arena of government with regards to public ERP system implementation and utilisation. Thus, an important question that warrants investigation is: ―What are the benefits for the citizen when ERP systems are implemented by municipalities?‖ The empirical work reported in this research investigated, via an in-depth case study, how the citizen benefits from ERP implementations in municipalities. Fifteen respondents, who are employees the City of Cape Town Municipality, were interviewed. Their interview transcripts, together with the other supporting documents they supplied and information from the City‘s website, were analysed through hermeneutical analysis. The analysis of the data was facilitated by the use of Atlas.ti, a computer-aided qualitative analysis software tool. Four key findings emanated from the analysis.  Indirect ERP-system benefits: The benefits in this category denoted those benefits that are generically found in any ERP system regardless of it being implemented in a private or public enterprise setup.  Direct citizen benefits: These are the benefits that are noticeable and directly extended to the citizens even without the knowledge of the existence of the ERP system.  Effective ERP system benefits management: This finding elaborated how the ERP system can be sustainably managed to ensure that it delivers maximum benefits to the citizens in a long term.  Efficient and effective use of public money: This finding explained the outcomes of utilising the ERP system, specifically in public enterprises, such as municipalities. The findings of this study are important in that they would assist to articulate and improve the business cases when municipalities commence with planning for ERP system acquisition. This is especially important given the high cost related to ERP system implementation. More importantly, the findings provide a basis for the identification of citizen benefits which are related to ERP system implementation. This provides municipal management a frame within which to improve the on-going management of ERP systems. The findings thus support improved ERP system benefits management and which would in turn ensure improved service delivery to the citizenry.

Fundação Carlos Chagas Filho de Amparo a Pesquisa do Estado do Rio de Janeiro / O objetivo deste trabalho é o gerenciamento da cadeia de suprimentos a partir da sincronização do fluxo do processo construtivo à logística de abastecimento do canteiro de obras, visando à redução dos tempos de espera e à eliminação das paradas no processo produtivo. A supressão dos desperdícios e redução do tempo de execução das atividades realizadas nos canteiros de obra da construção predial pode ser obtida por meio do uso de diversas ferramentas de Planejamento e Controle da Produção (PCP), como o MRP, JIT, e outras. Entretanto, o gerenciamento do projeto e o PCP não podem apenas vislumbrar soluções para os problemas do canteiro, mas sim de todo o sistema da cadeia de valor. É, portanto, necessária uma gestão integrada com seus colaboradores (projetista, fornecedores, etc), em que se fará uso do conceito de Design Colaborativo e da Gestão da Cadeia de Suprimentos. A cooperação destas equipes é fundamental e uma tomada de decisão compartilhada é de suma importância. A comunicação e a colaboração se tornam fundamentais para o desenvolvimento da Metodologia de Planejamento proposta neste trabalho, definindo os procedimentos impostos ao Sistema de Informações Gerenciais (SIG) que melhor avaliam a relação do fluxo do processo construtivo da obra com a cadeia de fornecedores. Essa integração resulta em ganhos significativos de produtividade e redução dos prazos do projeto. / The objective of this work is the supply chain management, based on the synchronization of the flow of the Construction process with the logistics of the construction site supply, seeking a reduction of the wait times and the elimination of stoppages in the productive process. The elimination of waste and the reduction of execution times of activities carried out at construction sites can be achieved by the use of various tools of Planning and Control of Production (PCP), such as the MRP, JIT, among others. However, project management and PCP cannot glimpse only a solution for the problems of the construction site, but also of all the value chain system. Management needs to be integrated with its collaborators (designer, suppliers, etc), so as to use the concepts of Collaborative Design and Supply Chain Management. The cooperation of these teams is basic and shared decision making is of the utmost importance. Communication and collaboration become key for the development of the Planning Methodology proposed in this work, and define the procedures which must be imposed on the Management Information System, to best gauge the relation of the constructive process flow of the job to the chain of suppliers. This integration results in significant gains in productivity and reduction of project timetables.