In the graduate qualification work of the undergraduate, a comparative analysis of online platforms for the creation of travel agency websites is carried out. Attention is paid to the elaboration of criteria for evaluating services, and the merits and demerits of online platforms have been studied. For example, one travel agency created sites on different platforms. / В выпускной квалификационной работе магистранта проводится сравнительный анализ онлайн-платформ для создания вебсайтов турагентств. Уделено внимание проработке критериев оценки сервисов, изучены достоинства и недостатки онлайн-платформ. На примере одного турагентства созданы сайты на различных платформах.

People in different environments encounter various mood disorders. The flattened internet perhaps offered chances for conveying more balanced therapy resources.  This study starts by considering the multiple environments of self-healing experience and focuses on groups in need of self-healing. The theories consist of the offline to online environments and the interaction between representations, the processes of co-design, and the application of cognitive therapy approaches and trauma design tools.   The methods include Research Through Design and Mixed methods research. Qualitative research included an interview attached to the questionnaire, and a workshop could make participants share, learn, and change. The methods are applied to execution and combine the theories' interpretation to contribute to the result. The design results give the target group a more free and less financially stressful way to heal themselves.  This thesis finds the requirements of adjusting changeable and chronic twisted cognition, combining the co-design process to incorporate the contribution of participants and the professional therapy resources. / <p>Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet</p>

Submitted in fulfillment of the requirements of the Master of Technology Degree in Information Technology, Durban University of Technology, Durban, South Africa, 2014. / The implementation of Microsoft (MS) technologies and solutions as organisational infrastructure within the higher education arena has become a popular choice both internationally and within South Africa. With benefits such as reduced costs, improved productivity and improved service delivery to both staff and students, MS technologies and solutions seem to be the preferred choice for many institutions worldwide. The Durban University of Technology (DUT) was the first university of technology in South Africa to implement all nine MS technologies simultaneously. Since migration to the MS platform in 2009, DUT staff have raised concerns regarding the new solutions, particularly with reference to aspects such as security, accessibility, and reluctance to use self-help tools to improve their IT experience. Migrating from a non-integrated system to an integrated MS platform thus resulted in IT service delivery becoming a contentious issue. . This study discussed: the quality of IT service delivery regarding the MS infrastructure within the DUT; the types of MS technologies and solutions implemented; the resulting impact that these have had on the full time administrative and academic staff at the DUT; and their perceptions and expectations of IT service delivery. Using a mixed methods research approach and underpinned by the modified SERVQUAL framework viz. RATER, the quality of this service was investigated. This study yielded both positive and negative findings regarding expectations and perceptions of the quality of IT services. Results indicated that although staff were generally positive about the migration and satisfied with the resulting IT service delivery, there was room for improvement in terms of the quality of IT services offered by DUT’s Information Technology Support Services Department. Based on the findings, recommendations for improved IT service delivery (ITSD) and IT service management (ITSM) were proposed. It was also recommended that the framework deemed most suitable in the MS dominant IT infrastructure, is the MS Operations framework.

La presente investigación se ha desarrollado con el objetivo de identificar la dimensión de mayor relevancia dentro de los aplicativos móviles, orientados al consumo de comida rápida, que son utilizados por los consumidores en donde se presente una fidelización hacia un aplicativo en específico. Para la realización de la presente investigación se llevó a cabo un análisis mixto. La primera parte de este estudio es de carácter cualitativo en donde se realizaron tres técnicas para la recopilación de la información. En primer lugar, se llevó a cabo entrevistas a profundidad con expertos en el área de marketing digital y desarrollo de aplicativos móviles. En segundo lugar, se realizó un focus group enfocados a usuarios frecuentes de aplicativos móviles para el consumo de comida rápida. En tercer lugar se llevó a cabo una observación online móvil, en la red de Facebook y en la tienda de aplicativos móviles, en donde las reacciones y comentarios en relación a los aplicativos nóviles fueron lo estudiado. La segunda parte de este estudio es de carácter cuantitativo en donde se llevó a cabo encuestas en base a los objetivos planteados durante la investigación. Se buscó identificar la dimensión de mayor impacto en el consumidor con la finalidad de determinar la razón principal de la fidelización hacia un aplicativo móvil perteneciente al rubro de comida rápida. En el análisis cuantitativo se realizó una tabulación de resultados para determinar el grado de importancia y la influencia que tienen las variables ya mencionadas sobre el consumidor. / The present investigation has been developed with the objective of identifying the dimension of greater relevance within the mobile applications, oriented to the consumption of fast food, which are used by the consumers where there is a loyalty to a specific application. To carry out the present investigation, a mixed analysis was carried out. The first part of this study is qualitative in which three techniques for the collection of information were performed. First, in-depth interviews were conducted with experts in the area of digital marketing and mobile application development. In the second place, a focus group focused on frequent users of mobile applications for fast food consumption. In the third place, a mobile online observation was carried out, in the Facebook network and in the mobile application store, where the reactions and comments in relation to the mobile applications were studied. The second part of this study is of a quantitative nature where surveys were carried out based on the objectives set during the investigation. We sought to identify the dimension with the greatest impact on the consumer in order to determine the main reason for the loyalty to a mobile application belonging to the fast food category. In the quantitative analysis, a tabulation of results was carried out to determine the degree of importance and the influence of the aforementioned variables on the consumer. / Trabajo de investigación

The purpose of this study is to investigate the importance of knowledge management and to identify the factors that influence and encourage the implementation of knowledge management in small and medium enterprises (SMEs). Existing studies have mainly focused large organizations and no study has been carried out from the perspective of small companies systematically. Qualitative design has been used in this research study to identify knowledge management factors that influence the knowledge management implementation in small organizations. A case study has been used and data was collected through interviews from employees of kunjah online service provider. Properly utilizing these factors make a contribution towards organizational growth.

The purpose of this two-year project (2009-2010) is to improve the distribution of DAISY content and the development of an online delivery service of DAISY content, both talking books and talking newspapers. The project is carried out by two organizations: Celia – the national library for persons with print disabilities in Finland (hereinafter Celia) – and the Finnish Federation of the Visually Impaired (hereinafter the FFVI). The solution will be based on network-capable DAISY players, not on computers. An online delivery platform supporting the international standard DAISY Online will be developed. The project involves 960 of Celia’s clients. These clients will be provided with a DAISY player and an Internet connection. The results of this pilot project will be used in building a national online delivery service system of DAISY content in Finland.

The purpose of this two-year project (2009-2010) is to improve the distribution of DAISY content and the development of an online delivery service of DAISY content, both talking books and talking newspapers. The project is carried out by two organizations: Celia – the national library for persons with print disabilities in Finland (hereinafter Celia) – and the Finnish Federation of the Visually Impaired (hereinafter the FFVI). The solution will be based on network-capable DAISY players, not on computers. An online delivery platform supporting the international standard DAISY Online will be developed. The project involves 960 of Celia’s clients. These clients will be provided with a DAISY player and an Internet connection. The results of this pilot project will be used in building a national online delivery service system of DAISY content in Finland.

Submitted in fulfillment of the requirements of the Doctor of Technology Degree in Information Technology, Durban University of Technology, Durban, South Africa, 2014. / The work described in this thesis summarizes the author’s contributions to the design, development and testing of embedded solutions for maritime Radio and Satellite tracking and detecting systems. In order to provide reliable tracking and detecting facilities of ships have to be integrated Convectional Maritime Radio Communications (CMRC) and Maritime Mobile Satellite Communications (MMSC) systems. On the other hand, Global Mobile Satellite Communications (GMSC) as a part of Global Communication Satellite Systems (GCSS) has to be integrated with Global Navigation Satellite Systems (GNSS) of the US GPS or Russian GLONASS systems. The proposed local maritime Radio VHF Communication, Navigation and Surveillance (CNS) systems and devices, such as Radio Automatic Identification System (R-AIS) or VHF Data Link (VDL), Radio Automatic Dependent Surveillance - Broadcast (RADS-B) and GNSS Augmentation VDL-Broadcast (GAVDL-B) are introduced. The new technology deigns of global Satellite CNS maritime equipment and systems, such as Global Ship Tracking (GST) as enhanced Long Range Identification and Tracking (LRIT), Satellite AIS (S-AIS), Satellite Data Link (SDL), Satellite Automatic Dependent Surveillance - Broadcast (SADS-B) and GNSS Augmentation SDL (GASDL) are discussed and benefits of these new technologies and solution for improved Ship Traffic Control (STC) and Management (STM) are explored. The regional maritime CNS solutions via Stratospheric Communication Platforms (SCP), tracking of ships at sea via Space Synthetic Aperture Radar (SSAR) or Inverse Synthetic Aperture Radar (ISAR)and Ground Synthetic Aperture Radar (GSAR) are described. The special tracking systems for collision avoidance with enhanced safety and security at sea including solutions of captured ships by pirates through aids of the MMSC, SCP and Radars are introduced and the testing methodologies employed to qualify embedded hardware for this environment are presented. During the voyage of the ship in good weather conditions and when navigation devices on the bridge are in order, then can be used very well AIS, LRIT, anti-collision Radar and other on-board equipment. However, at very bad weather conditions sometimes surveillance Radar and Radio HF Transceiver cannot work, but may work only GPS Receiver and L/C-band Satellite Transceiver, while Radio VHF Transceiver will have extremely reduced coverage, what is not enough for safe navigation and collision avoidance. Therefore, during those critical circumstances, when the safety of navigations very important, it will be not necessary to ask "Where am I", but "Where are nearby ships around me"? At this point, it should be needed the newest techniques and equipment for enhanced STC and STM, such as GST, S-AIS, SDL, SADS-B and GASDL. Terrorists exploit surprise in successful pirate actions worldwide and security forces are generally unaware of the source of these attacks at sea. In today’s information age, terror threats may originate with transnational organizations or exploit the territory of failed, weak or neutral states. Thus, countering piracy by eliminating the terrorists on land is the best solution, however, it might not be feasible and even though it’s successful could require many years. In the thesis, the general overview of Radio and Mobile Satellite Systems (MSS) for ship communication and tracking systems is conducted as well, including the space platform and orbital mechanics, horizon and geographic satellite coordinates and classification of spacecraft by Geostationary Earth Orbits (GEO) and Non-GEO orbits.

Due to strong growth in the virtual business environment, online internationalization has become a topic of high interest. This makes it necessary for firms providing software online to carefully investigate and understand barriers and differences in countries before entering them. Further, companies expanding abroad face a variety of differences compared to their home market, which has to be carefully understood in order to succeed internationally and to avoid misinterpretations. This thesis took a qualitative approach and was based on six semi-structured interviews with open-ended questions, all performed with CEOs, founders or managers with explicit knowledge in the online internationalization phase of their firms. The insights from the interviews acknowledge which differences and barriers the firms faced and how they perceived them. The outline and result of the study were based on the four dimensions of cultural, administrative, geographic and economic challenges. The result showed that the cultural and geographic dimensions were barely perceived as barriers by the firms, the administrative dimensions moderately, whereas the companies clearly perceived the economic dimensions as barriers in their internationalization processes. Additional findings of the study were the importance of cultural leadership, hierarchies &amp; decision-making processes, high-density clusters and pricing strategies.

The growth of eCommerce is being hampered by a lack of trust between providers and consumers of Web-based services. While Web trust issues have been addressed by researchers in many disciplines, a comprehensive approach has yet to be established. This thesis proposes a conceptual trust-profiling framework???W3TF???which addresses issues of trust and user confidence through a range of new user-centred trust measures???trust categories, trust domains, transitivity of trust, fading factor analysis, standalone assessment, hyperlinked assessment and relevance assessment. While others now use the concept of transitivity of trust, it was first introduced by this research in 1998. The thesis also illustrates how W3TF can narrow the gap/disconnection between the hierarchical PKI trust environment and the horizontal Web referral environment. The framework incorporates existing measures of trust (such as Public Key Infrastructure), takes account of consumer perceptions by identifying trust attributes, and utilises Web technology (in the form of metadata), to create a practical, flexible and comprehensive approach to trust assessment. The versatility of the W3TF is demonstrated by applying it to a variety of cases from trust literature and to the hypothetical case study that provided the initial stimulus for this research. It is shown that the framework can be expanded to accommodate new trust attributes, categories and domains, and that trust can be ???weighed??? (and therefore evaluated) by using various mathematical formulae based on different theories and policies. The W3TF addresses identified needs, narrows the gaps in existing approaches and provides a mechanism to embrace current and future efforts in trust management. The framework is a generic form of trust assessment that can help build user confidence in an eCommerce environment. For service providers, it offers an incentive to create websites with a high number of desired trust attributes. For consumers, it enables more reliable judgments to be made. Hence, Web trust can be enhanced.