El sector back office ha tomado cada vez mayor posicionamiento en el mercado a través de los años, ya que los servicios que ofrecen a las empresas, les permite contar con una mayor flexibilidad tanto en costos como en tiempo. Así mismo, brinda recursos claves fundamentales para que se logre una buena rentabilidad en la organización; en específico, la gran razón por la que los grandes grupos empresariales han decidido establecer una empresa de servicios back office para centralizar los procesos, es porque disminuyen los intermediarios de manera que la administración de la empresa se vuelva más simplificada. La Corporación de Servicios Grupo Romero es una de las empresas pioneras en este modelo de servicio de back office, y fue creada con el fin de que las empresas del grupo se enfoquen en las actividades que generen valor y puedan conseguir ventaja competitiva en el mercado. De esta manera, se logra la sinergia de todos los procesos de apoyo al negocio en una sola empresa. En el presente trabajo, buscaremos determinar el impacto de los beneficios monetarios y no monetarios en el desempeño de los colaboradores; es decir, analizar y evaluar cómo influyen estos aspectos en el colaborador, ya que el desempeño laboral es el resultado de cómo se sienten los colaboradores en la organización y lo que implica pertenecer a ese espacio. La gran relación que tienen con las compensaciones que brinda el empleador con el desempeño y la consiguiente productividad es considerada estratégica para la organización. / The back office sector has taken more and more position in the market over the years, since the services offered to companies, allows them to have greater flexibility both in costs and time. Likewise, it provides key key resources for a good profitability to be achieved in the organization; specifically, the great reason why large business groups have decided to establish a back office service company to centralize processes, is because intermediaries decrease so that the management of the company becomes more simplified. The Grupo Romero Services Corporation is one of the pioneering companies in this back office service model, and was created with the aim of focusing group companies on activities that generate value and can achieve a competitive advantage in the market. In this way, the synergy of all business support processes in a single company is achieved. In the present work, we will seek to determine the impact of monetary and non-monetary benefits on the performance of employees; that is, analyze and evaluate how these aspects influence the collaborator, since the work performance is the result of how the employees feel in the organization and what it means to belong to that space. The great relationship that they have with the compensations that the employer offers with the performance and the consequent productivity is considered strategic for the organization. / Tesis

Este trabalho tem como objetivo apresentar um Modelo de Escritório de Gerenciamento de Projetos, que viabilize o atendimento diferenciado a clientes. Tendo em vista a expansão e a globalização do mercado associada à crescente competitividade das empresas buscando atender os clientes, cada vez mais exigentes na qualidade dos produtos somados a seus interesses individualizados, surgiu a necessidade de adequar a produção para a personalização do consumidor. Essa modelagem foi estruturada a partir de um Estudo de Caso mediante uma pesquisa exploratória e buscou como fonte de referência a Bematech Soluções em Automação Comercial, empresa de grande porte do segmente eletroeletrônico, que se apresentou apropriada para o estudo face ao seu estágio de crescimento e à intenção de ampliar sua presença no mercado. Atualmente suas atividades comerciais estão voltadas para o atendimento de pequenas e médias empresas varejistas, mediante uma rede de revendas distribuídas regionalmente. Este procedimento, que é eficiente para o segmento, é um limitador para a ampliação de mercado desejado pela empresa. Em planejamentos realizados pela empresa definiu-se ampliar o espectro de clientes, buscando atender os grandes varejos com o oferecimento de soluções customizadas, a partir de uma linha produzida em massa. Esta pesquisa, portanto, apresenta como estruturar uma nova Unidade de Negócios fundamentada nos conhecimentos sobre um Escritório de Gerenciamento de Projetos, como elemento de proporcionar a Customização de Soluções para atendimento exclusivo a cada cliente. / This work has objective a Model Project Management Office that makes possible the differential attendance to customers. In view of the expansion and globalization of the market, associated to the competitive of the companies seeking to attend the customers, more and more demanding at the qualities of products added to their individualized interests, came up the necessity to fit the production for the consumers personalization. This modeling was structured from a Case Study by an exploratory research and attempted source the Bematech Solution in Commercial Automation, enterprise of great importance at the hardware segments, that presented itself proper for study, according to its period of growth and the purpose to extend its presence in the market. Today, its commercial activities are turned toward the attendance of small and average retail companies, through a net of resale distribution regionally. This procedure, that is efficient for the segment, limits the magnifying of the market required by the company. In planning carried out by the company, it was defined the specter of consumers, trying to attend the great retails with the proposing of customized solutions, from a mass producing line of products. This research, therefore, presents how to frame a new Business Unit based on the knowledge on an office of Project Management Office (PMO), as element to provide the Customization of Solutions for each customers exclusive attendance.

Thesis advisor: Richard R. Gaillardetz / This dissertation argues that Sandra Schneiders’ work lays the groundwork for a robust theology of the church’s prophetic nature and builds upon her work by proposing the beginnings of a critical prophetic ecclesiology. This ecclesiological method seeks to articulate how the church might live more fully into its prophetic nature both through its mission in the world and in its ordered life of communion. This dissertation proceeds in an introduction, five chapters, and a conclusion. The introduction argues that the tensions in the Second Vatican Council’s treatment of the church’s share in Christ’s prophetic work call for the development of a theology of the church’s prophetic nature. Moreover, it proposes that Schneiders’ work is poised to help theologians respond to that call. The first chapter highlights Schneiders’ fundamental theology and hermeneutical theory, in order to draw out her claim that Christians respond to God’s salvific invitation to share in God’s life by appropriating the paschal imagination—the ideal meaning of scripture and tradition’s witness to God’s self-revelation—into the world in which they live. The second chapter draws out Schneiders’ understanding of the paschal imagination, which is rooted in her theology of the paschal mystery. It demonstrates that in the paschal mystery Jesus is revealed to have incarnated God’s unceasing invitation for creation to share in the life of God and the fullness of the response humanity is called to offer through its cooperation with the Spirit’s salvific initiative in his prophet life, ministry, and death. The church manifests the presence of the risen body of Jesus in history through its ongoing cooperation with the indwelling Spirit, through whom the risen Jesus returns to his disciples. The third chapter illustrates that Christian spirituality, which Schneiders suggests must be feminist in nature, is the life project of responding to God’s salvific initiative by participating in the life of the risen body of Jesus. Such participation necessarily entails sharing in the prophetic life through which he was glorified in the life of God in the paschal mystery. Sharing in this life involves attending to the laments of the oppressed, announcing God’s vision of salvific communion revealed in Jesus and the Spirit, working to deconstruct structures of domination, and seeking to build up structures that make the shalom of God’s life manifest. The fourth chapter reviews developments in the theology of the church’s share in the prophetic identity of Christ since Vatican II. It argues that Schneiders’ work, drawn out in the first three chapters, provides a framework for a robust theology of the church’s prophetic nature by rooting the prophetic character of the church in the paschal mystery and implicitly calling the church to adopt a prophetic ecclesial spirituality. The fifth chapter develops the beginnings of a critical prophetic ecclesiology, an ecclesiological method that seeks to articulate how the church might live into its prophetic nature more fully, particularly in light of the ways it has failed to do so. It puts this method into practice by examining how the U.S. Catholic Church has failed to embody the prophetic life of Jesus in its ordered life through its participation in clericalism, patriarchy, and White racist supremacy. In response to the church’s participation in these structures of domination, it develops theologies of ordered evangelical relationality, charismatic discipleship, and a recovered sense of the church’s Gentile identity that calls the church to transform the wounds it has inflicted upon its body into sites of Christ’s glorification. The dissertation’s conclusion argues that ordering the church around base ecclesial communities would allow it to live into its prophetic identity by providing a practical means for these theologies to take root and empowering the church to continue the mission of Jesus in the world through practices of radical solidarity. / Thesis (PhD) — Boston College, 2018. / Submitted to: Boston College. Graduate School of Arts and Sciences. / Discipline: Theology.

Thesis advisor: Rebecca Lowenhaupt / Thesis advisor: Lauri Johnson / This single case study examines how stakeholders of a local education agency (LEA) understand and implement state turnaround policy for its chronically underperforming schools. While there is ample research on how to improve chronically underperforming schools, a research gap exists specifically around addressing implementation of mandated turnaround policy. This qualitative study uses the theory frame of policy sense-making to identify how implementers come to understand turnaround policy and to explore how that sense-making impacts their implementation decisions. This study seeks to understand the role of central office in turnaround policy sense-making by collecting data on superintendent and central office administrator sense-making and its impact on policy implementation. While recent research on school improvement has focused on school improvement actions and responsibilities of principals and teachers, this study seeks to address the research gap of the essential role of school district offices in school turnaround. In seeking to understand how district leaders make sense of turnaround policy implementation to support school turnaround, the findings revealed that the superintendent and central office administrators identified strong superintendent leadership, monitoring and supporting schools, strategic distribution of resources, and management of human capital as key implementer actions and areas of influence. / Thesis (EdD) — Boston College, 2014. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

Thesis advisor: Martin Scanlan / This qualitative case study examined leaders’ shared data use, a process of translating data into action (Bernhardt, 2013). Understanding data use is considered conceptually by attending to the assistance relationships shared between central office leaders and principals in the context of turnaround. Such relationships are marked by occasions during which members share expertise by modeling practices; the modeling informs how systems, structures and subsequent practices are introduced and even reinforced for newer members. I focused my analysis on four manifestations of data use: data’s influence on adjusting leadership practice, data’s ability to inform instruction, data use’s benefits from technological advancement, and the intentional promotion of resilience. Data collection included document review as well as interviews with central office leaders and principals. Findings evidenced the nature of both central office leaders’ and principals’ data use as well as revealed a remarkable degree of commonality in the language and practices these leaders shared. The results of this study indicated that assistance relationships are a functioning element of leadership in the turnaround context. This study supported the research that leaders’ shared practice of data use benefits student growth and achievement in line with state-determined assessment and accountability targets. Recommendations include additional research into Lawrence Public Schools’ data use to further inform a blueprint for comprehensive district-wide reform as well as the development of exit criteria from receivership. / Thesis (EdD) — Boston College, 2018. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

Thesis advisor: Rebecca J. Lowenhaupt / Background: Examining the underlying social networks of a central office leadership team in a school district focused on accelerated improvement may provide insight into the organizational structures that support or constrain improvement efforts. These networks play a critical role in identifying strategies and practices that will enable district leaders to better support marginalized student populations and strive toward the goal of halving the achievement gap for all students. Purpose and Research Questions: The purpose of this individual research study is to carefully examine and analyze the structure of social relations in a school district under sanction, aiming to answer the following research question: How do social networks between and among district leaders relate to turnaround efforts designed to support marginalized populations? Methods: This study applies social network theory of central office leadership and relationships within a public school district aimed to accelerate improvement and support traditionally marginalized students. The network boundary is limited to central office administrators. In concert with the Dissertation in Practice (DIP), this individual study was designed to be emergent and flexible. Data sources include semi-structured interviews and document review. Findings: This study found that day-to-day, central office administrators in one turnaround district, rely heavily on a high number of external ties. The advice network is highly centralized around two key players which may constrain the exchange of advice or knowledge and ultimately slows or inhibits efforts designed to improve outcomes for marginalized student populations. High personnel turnover and lack of network stability are to be expected in a turnaround district, however, it has a ripple effect on the district’s ability to establish systems and structures that facilitate accelerated improvement for marginalized student populations. Significance. Organizational change is often socially constructed. Understanding which actors have positive influences and positive social relations will ensure that formal and informal network roles are identified and maximized to their full potential. Social network analysis has the potential to provide school districts information regarding the capacity of central office administrators to implement accelerated improvements. / Thesis (EdD) — Boston College, 2018. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

Thesis advisor: Rebecca Lowenhaupt / This qualitative study examined the organizational learning mechanisms (OLMs) used by school district educational leaders to improve the implementation of curriculum reform. This portion of the study focused on the OLMs used by central office boundary spanners to help school principals implement curriculum reform chosen by school district leaders. Drawing from interview and document data analysis, the results of this study indicated that OLMs used by central office boundary spanners are critical to the successful implementation of school reform. Examples of the OLMs used by central office boundary spanners included utilizing online technology and providing whole and small group support as well as individualized coaching to help school principals implement curriculum reform. Frequent communication, collaborative opportunities, and consistent messaging with school principals surfaced as the key OLM techniques used by central office boundary spanners to consistently improve the implementation of school reform. / Thesis (EdD) — Boston College, 2016. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

O trabalho se propõe a compilar material de referência e registrar a produção de edifícios destinados ao trabalho burocrático (de escritório) na cidade de São Paulo, dos primeiros, datados do início do século XX, até aqueles recentemente construídos. Entre as questões discutidas estão: as implicações da legislação; as relações entre dimensões do lote, legislação e viabilidade econômica; a identificação de uma distribuição espacial na cidade refletindo momentos específicos desta produção; as configurações espaciais mais freqüentes e a influência das inovações tecnológicas no desenvolvimento dos projetos estudados. Em seu conteúdo, discorre brevemente sobre a história da torre de escritórios, identificando origens e aspectos fundamentais de sua evolução, e aborda aspectos da urbanização relacionados à verticalização da cidade. A partir deste contexto, apresenta, num relato cronológico, os edifícios pioneiros desta trajetória, os desenvolvidos sob a influência do movimento moderno a partir da década de 1940 e, a seguir, a produção do período iniciado em 1972, com a substituição do Código de Obras Arthur Saboya pela Lei de Zoneamento. O resultado final da pesquisa apresenta, além deste panorama geral, com aproximadamente 200 obras registradas, o estudo detalhado de 100 edifícios, que tem como objetivo identificar as diferentes tipologias implantadas na cidade e a diversidade de configurações e combinações possíveis a partir de opções de partido arquitetônico, sistema estrutural, condicionantes de legislação, localização geográfica, sistema construtivo e tipo de uso. Estes estudos de caso estão organizados em 5 percursos - Centro, Paulista, Faria Lima, Berrini e Itaim - que os agrupam geograficamente e explicitam a distribuição espacial de diferentes momentos de verticalização da cidade. Complementa este conjunto um grupo formado por 11 edifícios isolados, significativos por compreenderem uma diversidade de soluções que exemplificam a heterogeneidade da ocupação física a partir do uso do solo. Em suas conclusões, o trabalho discute a influência decisiva da legislação sobre a configuração dos edifícios e sua viabilidade, a localização dos empreendimentos na cidade, sua relação com o delineamento de vetores de expansão, sua influência na alteração das infra-estruturas urbanas e, ainda, o uso e influência dos componentes tecnológicos no projeto dos edifícios. Finalmente, identifica a crescente opção por construções flexíveis, a busca pelo aproveitamento máximo de área útil dos empreendimentos e a valorização do conceito de edifício inteligente. Complementando o conteúdo, estão incluídos no trabalho 3 anexos: o anexo I apresenta um resumo visual da evolução dos edifícios de escritórios que faz um contraponto entre a experiência internacional e os principais edifícios construídos na cidade (linha do tempo); o anexo II, um diagrama comparativo da volumetria dos edifícios analisados, também organizados cronologicamente; e o anexo III, índices organizados por data, autor e edifício, para facilitar a consulta isolada das diversas obras apresentadas no trabalho. / The research sets a compilation of reference material and registers the production of office buildings in the city of São Paulo, from the first ones dated from the beginning of the 20th century, to those recently built. Among the discussed issues are: legislative implications; the relations between plot dimensions, legislation and economical feasibility; the identification of a spatial distribution in the city according to specific moments of the production; the most common spatial configurations and the influence of technological innovations in the projects\' development. In its content there is an overview on the history of the office tower, identifying its origins and fundamental aspects of its evolution and it analyses aspects of urbanism related to the city\'s verticalization. From this context, it presents in a chronological line the pioneer constructions, then the ones developed from the 1940\'s under the influence of the modern movement and, finally, the production after 1972, when the Arthur Saboya Building Code was substituted by the Zoning Law. Besides this general background with approximately 200 buildings registered, the research presents a detailed survey of 100 buildings, aiming the identification the different typologies developed in the city and the diversity of possible configurations and combinations derived from the options on architectural conception, structural system, legislation issues, geographic situation, building system and use type. These case studies are organized in 5 itineraries - Center, Paulista, Faria Lima, Berrini and Itaim - that sets a geographical organization and shows the spatial distribution of the city\'s different growth phases. In addition to this, there is another group formed by 11 isolated buildings that become meaningful as a sample of the diversity of solutions obtained from the physical occupation of the city. In its conclusion, the research deals with the decisive influence of the legislation over the buildings\' configuration and its viability, the location of investments within the city, its relation with the setting of growth vectors, its influence on the alteration of urban infrastructures, as well as the use and influence of technological components in the buildings projects. Finally, it identifies the tendency of choice for flexible constructions, the search for maximum use of floor area rates and the valuation of the concept of intelligent buildings. As a complement, there are three appendixes: the first one presents a timeline as a visual summary of the office tower\'s evolution, establishing a counterpoint between the international experience and the most important buildings in the city; the second one is a comparative diagram of the analyzed building\'s mass also in chronological order; the third one comprehends indexes organized per time, author and building, in order to make the data search easier.

Thesis (M.S.)--Boston University / PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you. / A. STATEMENT OF THE TOPIC UNDER STUDY. The Office of Public Information, part of the Secretariat of the United Nations, is charged with the vital task of assuring that timely, complete and unbiased information concerning the United Nations is disseminated to the entire world. The purpose of this study was to examine the functional capabilities, the policies, the personnel, the financing and the effectiveness of the OPI. Further, an attempt was made to isolate specific problem areas confronting the OPI and to seek to suggest solutions to these problems which might increase the impact of the United Nations information program. B. STUDY METHODS AND PROCEDURES. Although the literature concerning the United Nations itself is vast, materials dealing specifically with the operation of the OPI proved limited. Some textbook materials relating to principles of communications, public relations, mass audiences and so forth proved useful as did the official depository of United Nations documents maintained by the World Peace Foundation, Boston office. Largely, however, the incisive and meaningful data was gleaned from on-the-scene observation of the OPI at work, exhaustive interviews with OPI officials and a study of internal memos on regulations, procedures and policies. C. FINDINGS AND CONCLUSIONS. The study disproved pre-conceived notions held by the researcher that the OPI would prove hamstrung by international politics, its own bureaucracy and by a personnel system hinging on political rather than professional considerations. The study revealed that the OPI is a completely modernized, energetic and highly professional information system. Content studies of OPI produced informational materials indicated that the materials are uniformly concise, informative non-propagaridistic and undoubtedly effective description of the news events, programs and policies of the United Nations and the specialized agencies. D. IMPLICATIONS FOR FUTURE RESEARCH. Since the present study yielded the fact that the OPI has not, thus far (due in part to budgetary and personal limitations) developed a viable system of gauging or evaluating the effect or impact of their programs, it would appear that a study which could yield a design for worldwide "feedback" operations would be both challenging and of infinite value. / 2031-01-01

A produção arquitetônica de Rem Koolhaas e seu Office for Metropolitan Architecture pode ser considerada, sem o risco de se incorrer em exageros, uma das mais influentes do fim do século XX e início do século XXI. Figuras influentes da arquitetura contemporânea passaram por seu escritório e trabalharam sob sua tutela, diversas publicações dedicam edições inteiras às suas obras e seu reconhecimento internacional torna-se incontestável após ser laureado em 2000 com o prêmio Pritzker. Apesar do reconhecimento, o caminho que Koolhaas trilhou junto a seu escritório desde sua fundação, em 1972, até as primeiras obras concluídas e o reconhecimento da crítica especializada, em 1992, é relativamente desconhecido, com a maior parte do material disponível dispersado em periódicos diversos. Percebe-se também que publicações que analisam projetos do OMA tendem a abordar a obra através de seu valor simbólico ou sócio-econômico, com uma tendência a relacionar diretamente a biografia de Koolhaas e seus textos às formas produzidas. Esta dissertação tem como objetivo organizar, sistematizar e categorizar informações sobre as duas primeiras décadas de produção do OMA—1972 a 1992, coincidindo com o período abordado por Koolhaas em seu tomo S, M, L, XL. Através da análise formal dos projetos, com ênfase nos diferentes tipos de estrutura utilizados em projetos ao longo da carreira do OMA, pretende-se elucidar a transformação das estratégias projetuais do escritório e reiterar a presença da tradição moderna nos projetos de Koolhaas. / Rem Koolhaas and his Office for Metropolitan Architecture projects can be considered, without the risk of exaggeration, one of the most influential body of works of the end of the 20th century and the beginning of the 21st. Influential professionals in contemporary architecture worked at the office and learned from Koolhaas’s teachings, several magazines dedicate entire issues to his works, and his international recognition became indisputable after he was awarded the Pritzker Prize in 2000. Although Koolhaas and his office were internationally recognized, the path that led to this recognition-from its foundation in 1972 to its first works being built and subsequent success with specialized critics in 1992-is relatively unknown, with most of the available material being spread out among different magazines. It is also noteworthy that the critics who analyze Koolhaas’s work projects tend to approach the work through its symbolic or socio-economic value, with a tendency to directly relate the biography of Koolhaas and his texts to the forms of his designs. This dissertation aims to organize, systematize and categorize information on the first two decades of OMA’s production — from 1972 to 1992, coinciding with the period covered by Koolhaas in his book S, M, L, XL. Through a formal analysis of his works, focusing on the different types of structure utilized in projects throughout the years, this dissertation intends to clarify the office’s transformation of design strategies and reaffirm the continuation of the modern tradition present in Koolhaas’s work.