Organizational decision making can be seen as a complex process due to the fact that decisions across organizational levels are generally interdependent, and have effects ranging from immediate to long-lasting. Reviewing decision making mathematical and process models, decision making is fundamentally characterized by multiple decision making steps from encountering a problem to determining a course of action. The first objective of this dissertation was the determination of the decision making model that a certain type of organization uses, and the establishment of a foundation for an organizational decision model framework. Decision making can be classified into three decision types: strategic, tactical, and operational. These types of decisions can be made throughout the organization ranging from an executive board to operating floor managers. A second objective of this dissertation was the determination of the decision making model that is used to make a certain decision type, and the continued development of an organizational decision making model framework. Beyond decision making occurring within the “traditional” organization structure, decision making can be influenced and occurs within the organizational social groups. These social networks established within the parent organization can make similar decisions to ones made within the “traditional” organizational structure. Metrics of social network analysis (SNA) were used to characterize the configuration of social networks associated with different organizational structures and types of decisions being made in the organization. These metrics showed organizational social networks had the same composition regardless of organizational structure and decision type, with one outlier that social networks would comprise of organizational members making the same type of organizational decision. The first two studies developed an organizational decision making model, respectively. These two studies’ results showed none of the five researched decision making models being representative of how an organization makes decisions. Ultimately, these studies’ results allowed a new organizational decision making model to be constructed.

This thesis investigates the implementation of eleven strategic decisions in six organizations. The decisions concern the installation of new technology, the carrying out of various building programmes and the re-organization of organizational structures The organizations comprise a university, a water authority, two mail order companies and two chemical firms. The objective is to describe and explain implementation processes and outcomes. To this end, eleven independent variables and three dependent variables are distinguished. These conceptualise the success of implementation outcomes and define the factors which affect the level of success. Two groupings are isolated within the independent variables. The 'Enabler' group of variables is concerned with how familiar people are with what has to be implemented, the priority of implementation, having enough resources available, having a favourable organizational structure and maintaining a flexible approach during implementation. All these factors help to secure a moderate degree of success. However the second grouping of variables - the 'Realizers' - are required to achieve the highest level of success in implementation. These are to do with being clear about what has to be done and being able to evaluate what has been achieved, enjoying favourable conditions and support inside the organization, and having a little luck along the way. Conclusions are drawn about the levels of risk associated with implementing different topics and the steps which managers can take to reduce risk and enhance the chances of success.

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Inledning:Dagligen möts organisationer av situationer där de måste ta beslut. Frågan är vad som egentligen avgör vilket alternativ organisationen väljer, vilka beslutskriterier används? Ju bättre insikt den säljande organisationen har om den köpande organisationens beslutsprocess och beslutskriterier, desto bättre kan de påverka inköpsbeslutet. Inom hotellbranschen är säsongvariationen hög och för att övervinna den erbjuder vår uppdragsgivare Björkbacken Karaktärshotellet konferensmöjligheter. De behöver dock skapa förståelse för vilka kriterier potentiella konferensköpare använder sig av när de väljer konferensanläggning för att kunna attrahera fler övernattande konferensgäster. Syfte: Syftet med den här uppsatsen är att beskriva organisationers väg till beslut och vad de efterfrågar vid köp av konferenser. Det ska göras genom att utforma en modell för beslutsprocessen och empiriskt testa den. Metod: Vårt syfte har vi angripit med en i grunden positivistisk vetenskapssyn med ett deduktivt angreppssätt. Undersökningen utgörs av tvärsnittsdesign, och kvalitativa semi-strukturerade telefonintervjuer har genomförts med organisationer som har liknande profil som vår uppdragsgivare Björkbacken Karaktärshotellet nämligen; kultur, historier och berättande. Slutsats: Vår modell för organisationers beslutsprocess, Beslutsvägen, kan bekräftas. Den beskriver att beslutsprocessen startar med att organisationen blir medveten om ett behov och därefter identifieras beslutskriterier. Enligt vår studie är följande beslutskriterier viktiga; pris, tillgänglighet, lokalernas funktionalitet, omgivning, mat samt anknytningen till konferensköparens verksamhet. Då organisationer har identifierat sina beslutskriterier väljer de mellan två vägar i Beslutsvägen, Kustvägen och E6:an. Längs båda vägarna är minnen och erfarenheter en betydande del som finns med längs hela processen. Oavsett vilken av vägarna som organisationen färdas på når de till sist sin slutdestination Beslut. / Introduction: Every day organizations face situations where they must make decisions and are forced to choose between different alternatives. The question is, what determines which option the organization chooses, which decision criteria do they use? The better understanding the selling organization has for the buying organization's decision-making process and their decision criteria, the better they can influence the purchase decision. Within the hotel industry the seasonal variety is high and to overcome them our client Björkbacken Karaktärshotellet offers conference facilities. However, they do need to create a better understanding of the potential buyers’ criteria when they are choosing a conference to attract more overnight conference guests. Purpose: The purpose is to describe what organizations demand when they purchase a conference. This will be done by designing a figure of the decision-making process and empirically test the figure. Method: We have approached our purpose with a positivistic view of science and with a deductive approach. The study consists of a cross-sectional design and to collect our empirical data we have used qualitative semi-structured telephone interviews with organizations that have similar profile as our client Björkbacken Karaktärshotellet namely; culture, history and storytelling. Conclusion: Our figure of the organizations' decision-making process, the Road to Decision, can be confirmed. It describes the decision-making process starting with awareness of a need and follows by identification of decision criteria. According to our study the following decision criteria are important; price, availability, functionality, environment, food and good connections to the conference. When organizations have identified their decision criteria they choose between two paths in our figure; the Coastal Road or the freeway E6. Along the entire process memories and experiences are a significant part. No matter which of the roads the organization travels by, their final destination is the decision.

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This study investigates the relationship between faith, communication, and organization in a large Baptist church. A chief purpose of this study is to describe and interpret potential communicative dimensions and consequences of immateriality (e.g., faith-oriented influences) for organizations and their members. This investigation also interrogates organizational communication scholars’ theoretical understandings of how communication constitutes complex organizations (McPhee & Zaug, 2000; Taylor & Van Every, 2000; see also Putnam & Nicotera, 2009). Toward this end, I conducted an extended case study of a large Baptist church. This research process was guided by descriptive, interpretive, and evaluative questions regarding (a) the nature and interplay of various discourses in the organization, (b) member interpretations and communicative consequences of these discourses, and (c) the implications for a communicative ontology of organizational constitution. Data collection consisted of formal meeting observations, semi-structured interviews, and examination of multiple organizational documents that presumably inform the church’s organizational processes. In total, I observed 26 formal meetings (52 hours of observation), conducted 40 interviews with pastors, support staff, and lay leaders, and examined seven documents generated by the church and related institutional bodies. Two forms of analysis were employed to strengthen the case studying findings, an ethnographic discursive analysis of the meeting interactions and a narrative analysis derived largely from the interview data. The ethnographic discourse analysis examines three communication codes that governed the organization’s meeting interactions. I refer to these codes as keep the faith, secular thinking, and business as usual and explore potential patterns and consequences of their collective use. This analysis was supplemented by an additional narrative analysis of interview data that highlighted four narratives representing the varied ways that participants shape and are shaped by the organization. The congregationalist and spiritual authority narratives are more widely espoused and endorsed in organizational literature while the rubber stamp and separation narratives reveal a more hesitant or regretful confession of church organizing processes. I synthesize these findings by discussing the theoretical and practical implications of immaterial influences on organizational constitution, particularly in non-profit or third sector contexts. / text

The study shows that the primary factors that underpin responsible decisions in the steel industry are legitimacy and resource dependency. The study also indicates that profitability and business aspects serve as tools for rationalizing decision alternatives, communication means to persuade other actors, and create legitimacy among stakeholders. Profitability is also a tool for managing risks and uncertainties in the decision-making situation, as it can be calculated unlike several social values. The results also show that other organizations in the industry and suppliers serve as inspiration and collaboration in the decisions. / Studien visar på att de primära faktorer som grundar ansvarsfulla beslut istålindustrin är legitimitet och resursberoende. Studien indikerar även att lönsamhet ochaffärsaspekter utgör verktyg för att rationalisera beslutsalternativ, kommunikationsmedel föratt övertyga andra aktörer samt skapa legitimitet hos intressenter. Lönsamheten utgör också verktyg för att hantera risker och osäkerheter i beslutssituationen eftersom det är möjligt attkalkylera till skillnad från flera hållbarhetsvärden. Resultatet visar också att andraorganisationer i branschen och leverantörer utgör inspiration och samarbete i besluten.

Försvarsmakten har genomfört en HR-transformation enligt en modell som har fått stor spridning i såväl Sverige, som internationellt. Det finns likheter i hur andra organisationer har hanterat motsvarande förändringar, och det väcker frågor kring beslutsfattande i en organisatorisk kontext. Studien syftar till att få förståelse för beslutsprocessen inför Försvarsmaktens projekt HR-T, vilket gjorts genom att undersöka vilka faktorer som har påverkat processen och därmed det slutliga valet av alternativ.  Studien är en kvalitativ dokument- och intervjustudie, där såväl interna som officiella projektdokument analyserats tillsammans med data från intervjuer av personer knutna till projektet. Våra slutsatser är att beslutsprocessen påverkats av faktorer och ett handlande enligt institutionell teori, en homogenisering orsakad av extern jämförelse samt nyttjandet av konsulter. / The Swedish Armed Forces have completed an HR transformation in accordance with a model that has spread worldwide as well as in Sweden. There are similarities regarding how organizations have handled these changes which also raise questions on organizational decision-making. The purpose of this study is to gain an understanding of the decision-making process leading up to project HR transformation of the Swedish Armed Forces. This has been accomplished by researching factors that have affected the process and thereby the final choice of alternative. This study is a document- and interview-based qualitative study where data from both published and unpublished documents combined with data collected from interviews with respondents affiliated with the project, have been analyzed. Our conclusions are that the decision-making process has been affected by factors and actions in accordance with institutional theory, which is a conforming due to external comparison and the use of external consultants.