abstract: Within the vast area of study in Organizational Change lays the industrial application of Change Management, which includes the understanding of both resisters and facilitators to organizational change. This dissertation presents an approach of gauging levels of change as it relates to both external and internal organization factors. The arena of such a test is given through the introduction of the same initiative change model, which attempts to improve transparency and accountability, across six different organizations where the varying results of change are measured. The change model itself consists of an interdisciplinary approach which emphasizes education of advanced organizational measurement techniques as fundamental drivers of converging change. The observations are documented in the real-time observed cased studies of six organizations as they progressed through the change process. This research also introduces a scaled metric for determining preliminary levels of change and endeavors to test both internal and external, or environmental, factors of change. A key contribution to the work is the analysis between both observed and surveyed data where a grounded theory analysis is used to help answer the question of what are factors of change in organizations. This work is considered to be foundational in real-time observational studies but has a promise for future additional contributions which would further elaborate on the phenomenon of prescribed organizational change. / Dissertation/Thesis / Ph.D. Engineering 2012

Submitted by Irene Nascimento (irene.kessia@ufpe.br) on 2016-09-27T17:36:50Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) dissertação Emmanuel.pdf: 1906794 bytes, checksum: 19917f5dc08391f97e9a4a5579e190d3 (MD5) / Made available in DSpace on 2016-09-27T17:36:50Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) dissertação Emmanuel.pdf: 1906794 bytes, checksum: 19917f5dc08391f97e9a4a5579e190d3 (MD5) Previous issue date: 2016-02-04 / O Planejamento Estratégico é uma peça fundamental em todas as organizações atualmente. Ele é o responsável por elaborar a estratégia de uma empresa. Estratégia esta, por sua vez, que é de suma importância na definição do futuro de uma organização. No intuito de alcançar os objetivos desejados é preciso que as ações do presente estejam, de alguma forma, alinhadas com o que foi planejado para os anos futuros. Não podemos analisar, definir e implementar estas ações sem a devida Gestão dos Processos que as compõem. Além disto, é preciso também realizar análises que irão demonstrar a situação atual da empresa e encontrar as lacunas que existem para que os seus objetivos futuros sejam atendidos. Neste contexto, foi proposta uma abordagem de desenvolvimento organizacional a qual foi aplicada como estudo de caso na empresa NECTAR. O resultado foi a concepção de seu planejamento estratégico juntamente com soluções para que as lacunas existentes entre o que a empresa é hoje e o que deseja ser no futuro sejam extintas. / Strategic Planning is a critical piece in all organizations today. It is responsible for developing the strategy of a company. This strategy, in turn, is of paramount importance in shaping the future of the organization. In order to achieve the desired goals it is necessary that the present actions are, in some way, fitted with what was planned for the coming years. We can not analyze, define and implement these actions without the proper management of processes that compose them. Moreover, it is also necessary to perform the analyzes that will demonstrate the company’s current situation and find the gaps that exist so that their future desires are met. In this context, it proposed an organizational development approach which was applied as a case study in NECTAR company. The result was the conception of strategic planning along with solutions to the gaps between what the company is today and what you want to be in the future become extinct

Submitted by Celso Magalhaes (celsomagalhaes@ufrrj.br) on 2017-06-14T13:10:00Z No. of bitstreams: 1 2006 - Marcus Vinicius Damacena da Silva.pdf: 542975 bytes, checksum: fad4cb331b7b978cecf0b9fb3ab38d4b (MD5) / Made available in DSpace on 2017-06-14T13:10:00Z (GMT). No. of bitstreams: 1 2006 - Marcus Vinicius Damacena da Silva.pdf: 542975 bytes, checksum: fad4cb331b7b978cecf0b9fb3ab38d4b (MD5) Previous issue date: 2006-12-13 / This research has as objective detail elements that provide the increase of the productivity of the work team working. From the argument of some authors, it is possible to detail aspects that facilitate the development of this type of work and as the teams if they hold. It is possible to identify the conceptual beddings of the teams' development, with emphasys at the importance of the same ones in a changing environment, its advantages and its viability, approaching since the begging of team to its development, the relevance of the leadership, how to set up efficient meetings, the importance to establish the goals, how to stimulate the creativity of the members, how to prize them and recognizes from the organization. The research has been done in a steel industry with the objective to evaluate the behavior of different business at same environment. The objective was to verify if the teams' behavior would be similar or different front to several questions. The research was applied at the first semester with the Six Sigma, CCQ, Projects, Routine and Improvements teams'. Analyzing the result of the research and comparing with each type of team and theirs characteristics, it is possible to conclude, amongst other aspects, that the teams do not behave in the same way although acting at the same company, with similar resources and enterprise culture / Esta pesquisa tem como objetivo detalhar elementos que proporcionem o aumento da produtividade do trabalho em equipes. A partir da argumenta??o de v?rios autores, ? poss?vel detalhar aspectos que facilitam o desenvolvimento desse tipo de trabalho e como as equipes se comportam. Identificam-se os fundamentos conceituais e metodol?gicos do desenvolvimento de equipes, enfatizando a import?ncia das mesmas num ambiente de mudan?as, suas vantagens e sua viabilidade, abordando desde a forma??o da equipe ao seu desenvolvimento, a relev?ncia da lideran?a, o papel da motiva??o como alavancador de resultado, a import?ncia de estimular a criatividade dos membros e reconhecer os resultados obtidos pelas equipes. A pesquisa foi realizada em uma empresa de grande porte do ramo sider?rgico com o objetivo de avaliar o comportamento de diferentes tipos de equipes frentes a um mesmo ambiente de neg?cios. O objetivo era verificar se o comportamento das mesmas seria semelhante ou diferente frente ? diferentes questionamentos. A pesquisa foi aplicada no primeiro semestre de 2006 aos participantes de equipes de Seis Sigma, CCQ, Projetos, Rotina e Melhorias. Analisando o resultado da pesquisa e confrontando com cada tipo de equipe e suas caracter?sticas predominantes

Orientadores: Sérgio Luiz Monteiro Salles Filho, Adriana Bin / Tese (doutorado) - Universidade Estadual de Campinas, Instituto de Geociências / Made available in DSpace on 2018-08-23T01:47:01Z (GMT). No. of bitstreams: 1 Ribeiro_ValeriaCristinadosSantos_D.pdf: 2083277 bytes, checksum: 244f7d89b68944de7b5fe633316d7081 (MD5) Previous issue date: 2013 / Resumo: Nos últimos 30 anos, os institutos públicos de pesquisa - nacionais e internacionais - vêm enfrentando desafios relativos à busca por recursos financeiros competitivos, crescente competição pela mão de obra qualificada, surgimento de novos campos do conhecimento, alterações nas políticas que definem o papel do Estado, riscos e oportunidades decorrentes de uma maior abertura para o ambiente externo, entre outros. Para melhor inserção nesse novo contexto, os institutos têm adotado estratégias como mudança no formato jurídico, modificações em seus organogramas e implantação de políticas ativas de relacionamento com o meio. Neste contexto de incerteza e em decorrência do aumento na complexidade dos sistemas, devido à ampliação e sobreposição de papeis antes bem delineados, a literatura procura demonstrar as atividades que são desenvolvidas pelos institutos públicos de pesquisa e desenvolvimento (IPPs), principalmente nos países de economia altamente desenvolvida, como forma de estabelecer o papel dessas organizações dentro dos Sistemas Nacionais de Inovação (SNI), buscando estabelecer a inter-relação entre os três principais atores (universidades/IPPs, governo e indústrias). Os IPPs têm dinâmica própria, suas estruturas, funções e desempenho são diversos entre os países, e suas atividades variam de acordo com sua missão e área de conhecimento em que atuam, com conhecimentos e competências específicas. Alguns institutos executam pesquisa básica, aplicada e desenvolvimento experimental em diferentes níveis, muitas vezes voltados, para o avanço do conhecimento, outras para o mercado e para a promoção de inovações. Também há outras funções que incluem a educação e a capacitação, transferência de tecnologia, a disponibilização de infraestrutura científica e o apoio a políticas públicas. Suas atividades podem ajudar as empresas privadas a expandirem suas capacidades e gerar repercussões para a economia, bem como atender a demanda do governo e da sociedade. Para isso, eles são dotados de trajetórias evolutivas, resultados de processos de aprendizagem e consonantes com a evolução científica e tecnológica em âmbito mais geral. Essas trajetórias são aproveitadas de formas distintas entre os IPPs. Mesmo aqueles sob um mesmo regime jurídico acabam por desenvolver trajetórias e modelos de gestão próprios. A presente tese pretende analisar como dois IPPs de um mesmo Ministério, sob o mesmo regime jurídico, desenvolvem modelos gerenciais bem diferentes, demonstrando que há espaços estratégicos, táticos e operacionais razoavelmente amplos para serem aproveitados pelos gestores. Discute-se ainda nesta tese a ideia de que as restrições do modelo jurídico do setor público brasileiro nem sempre são obstáculos de fato para o desenvolvimento institucional e organizacional dos IPPs / Abstract: Over the last 30 years, public research institutes - national and international - are facing several challenges related to the search of competitive funding, increasing competition for skilled labor, the emergence of new fields of knowledge, changes in policies that define the role of State, risks and opportunities arising from a larger openness to the external environment, among others. In order to insert better into this new context, the institutes have adopted strategies such as changing their legal format, modify their organization charts and deploy active policies of relationship with the environment. In this scenario of uncertainty and due to the increase of the systems complexity brought by the enlargement and overlapping of roles well delineated before, the literature seeks to demonstrate the activities that are undertaken by Public Research Institutes (PRIs), especially in countries with highly developed economies, as a way to establish the role of these organizations within the National Innovation Systems (NIS), and trying to underline the interrelationship among the main actors (universities, PRIs, government and industry). The PRIs have their own dynamics, their structures, functions and performance are different among countries, and their activities vary according to their mission and area of expertise, with specific knowledge and skills. Some institutes are devoted to basic or applied research, and/or experimental development on different levels, often driving the advance of knowledge, or looking to the market, or in order to promote innovations. Likewise, there are also other functions that include education and training, technology transfer, provision of scientific infrastructure and support to public policies. Their activities can help the private companies to expand their capabilities leading to consequences to the economy, as well as attending demands of government and society. In order to do this, they are endowed with evolutionary trajectories, resulting from the learning processes and in consonance with scientific and technological developments in a more general context. These trajectories are exploited in different ways among PRIs. Even those under the same legal format may develop different trajectories and management models. This thesis aims to analyze how two PRIs, under the same Ministry, and under the same legal format, develop management models quite different, demonstrating that there are several strategic, tactical and operational routes to be taken by managers. It is also discussed in this thesis the idea that legal format restrictions on the model of the Brazilian public sector are not in fact obstacles for the institutional and organizational development of PRIs / Doutorado / Politica Cientifica e Tecnologica / Doutora em Política Científica e Tecnológica

Orientador: Sergio Luiz Monteiro Salles-Filho / Tese (doutorado) - Universidade Estadual de Campinas, Instituto de Geociências / Made available in DSpace on 2018-08-23T22:39:39Z (GMT). No. of bitstreams: 1 Capanema_LuizaMaria_D.pdf: 2510243 bytes, checksum: eacd1cdc58bc67bcc0b4e5230cd21425 (MD5) Previous issue date: 2013 / Resumo: O tema deste trabalho é Governança Corporativa em organizações de pesquisa. O estudo da Governança Corporativa em organizações de pesquisa justifica-se a partir da constatação de que a competitividade de organizações de P&D não depende somente da presença de boas competências científicas ou de boa infraestrutura de pesquisa. Isto já se tornou a linha de base das organizações de alto nível. É cada vez mais necessário que essas organizações tenham modelos de gestão adequados que contribuam para a eficiência e eficácia do trabalho de pesquisa e da missão institucional. A natureza complexa e específica dos processos de ciência, tecnologia e de inovação coloca elementos que dão um caráter particular para a governança nestas organizações. A necessidade de uma maior competitividade é reflexo de vários fatores que colocam ciência e tecnologia no centro do processo de desenvolvimento. E é nesse sentido, que a GC deve ser considerada: um elemento fundamental para garantia da sustentabilidade, tendo em vista a necessidade de novas estratégias de relacionamento entre os diversos atores que compõem esse contexto institucional. Assim, a tese tem o objetivo de construir um referencial analítico para sistemas de Governança Corporativa em organizações de pesquisa. Para tanto, o trabalho está organizado em quatro capítulos. Os três primeiros fundamentam, ao apresentar elementos conceituais, a construção da proposta analítica, destacando as especificidades que dão o caráter particular para a Governança Corporativa em organizações de pesquisa, particularmente no caso estudado na tese, o Centro Nacional de Pesquisas em Energia e Materiais (CNPEM), a saber: a natureza complexa e específica dos processos de C,T&I, a natureza jurídica da organização e sua designação como Organização Social. Sendo esta última especificidade colocada na análise a partir da seleção do estudo de caso. No terceiro capítulo, além de elementos conceituais, é apresentada uma proposta analítica de sistemas de Governança Corporativa em organizações de pesquisa. O quarto capítulo traz o estudo da Governança Corporativa do CNPEM, a partir da proposta apresentada. A conclusão mais geral é que a Governança Corporativa em organizações de pesquisa deve ser baseada nos princípios, práticas e mecanismos colocados para organizações de diversas naturezas. Do mesmo modo, deve considerar as especificidades dos processos de C, T & I, bem como aquelas trazidas pela natureza jurídica da organização / Abstract: The theme of this thesis is Corporate Governance (CG) in research organizations. The study of corporate governance in research organizations is justified from the fact that competitiveness of R&D organizations depends not only on the presence of good scientific skills or good research infrastructure. This has become already the baseline of high-level organizations. It is increasingly necessary that these organizations have adequate management models that contribute to the efficiency and effectiveness of research and their institutional mission. The complex nature and specific processes of science, technology and innovation (STI) bring elements that give a particular character to governance in these organizations. The need for greater competitiveness reflects several factors that place science and technology at the center of the development process. It is in this sense that the CG should be considered: a key element ensuring sustainability, given the need for new strategies of relationship between the different actors within that institutional context. Thus, the thesis aims to build an analytical framework for systems of corporate governance in research organizations. Therefore, the work is organized in four chapters. The first three support, by presenting conceptual elements, the construction of the analytical proposal, highlighting the particularities that give the specific character to Corporate Governance in research organizations, particularly in the case studied in the thesis, the National Center for Research in Energy and Materials (CNPEM), namely: the specific and complex nature of the STI processes, the legal nature of the organization and its designation as a Social Organization (OS). The latter included in the analysis because of the selection of the case study. The third chapter, besides conceptual elements, presents an analytical proposal for corporate governance in research organizations. The fourth chapter brings the study of Corporate Governance of the CNPEM, based on the analytical proposal presented. The general conclusion is that Corporate Governance in research organizations should be based on the principles, practices and mechanisms placed for different types of organizations. Likewise, it should consider the specificities of the S, T & I processes, as well as those brought by the legal nature of the organization / Doutorado / Politica Cientifica e Tecnologica / Doutora em Política Científica e Tecnológica

Masters in Public Administration - MPA / The study Bureaucracy and the challenges of coordination in service delivery: A comparative study of Kamanga and Kabulonga Primary Schools in Lusaka City 2010- 2014 had the main aim of finding out the challenges encountered in the coordination of primary education within Lusaka City. The study was attempting to draw lessons and understand why schools within the same district and level (primary) were performing differently. There are many reasons as to why the study is important. To begin with, the information derived from this study is important in the post MDG implementation period after the end of the implementation period in 2015. Second, no research has been done on organizational design and development in the context of Africa and Zambia. While some scholars have published on education management, the aspect of bureaucratic coordination has not been adequately addressed. The study took a comparative approach to research. Qualitative research was deployed as means of carrying out the study. Both primary and secondary data were used. Primary data was collected from two schools which were sampled purposively. The researcher approached the District education office to recommend two schools (one performing well and another underperforming one). The two schools recommended are Kabulonga Primary and Kamanga Primary respectively. A sample of seven experts was then extracted including two teachers from each school, a school manager for each school and the district planning officer at district level. Data was collected using semi structured interview guides between December 2015 and January 2016. Data was collected through a recorder, transcribed and analyzed using thematic analysis. On the other hand, secondary data was obtained from policy, legal, government and internal documents. Among the major findings was that the school's locations or environments have a major impact on how they function. For instance Kabulonga performed better than Kamanga because the latter is in an area where majority are low earning poor households. Further, internally, the ability of Kabulonga to plan in a long term manner enabled the school to match resources with specific priorities, something Kamanga did not do. Furthermore, the avenues used for communication in the district have got poor information feedback mechanisms. The study thus recommended that the government should distribute resources to schools with a connotation of giving an extra financial bell out to those schools operating in poverty stricken areas since such schools cannot find other means of survival.

The subject of this study is the period of independent banking in Cornwall, from the formation of the Miners’ Bank in Truro in 1771 to the absorption of Dingley’s Launceston Bank by the National Provincial in 1922. Undertaken within the perspectives of the `New’ Cornish Studies, it aims to provide an assessment of the objectives, strategies, and operational decision-making of banking institutions in Cornwall. A comprehensive analytical narrative of their development forms the core of the study, building on the existing literature and augmented from a range of fragmentary primary and secondary sources, much of it from family archival papers. The nature of this material, and the general lack of quantitative financial data relating to individual institutions, has made a qualitative sociological approach the most appropriate. With the careers of individual bankers predominant, the narrative is also strongly biographical in content and emphasis. An analytical technique based on thick description has been used to enlarge upon the possibilities contained in the often meagre evidence. Both the historical narrative and the subsequent theoretical analysis are conducted from a standpoint situated within a Cornish bank; established in Geertzian fashion from the author’s own long commercial experience in a traditionally-minded business. This experience is aligned with that of contemporaneous writers on nineteenth-century banking practice. In similar manner, a theoretical standpoint within the contemporaneous sociological thought of Tönnies and Weber has been adopted, as being the most appropriate to the consideration of the forms of organization under investigation. From this standpoint, the analysis is projected forwards into the growing corporatism and branch expansion of the amalgamation era. This is undertaken through a game-theoretic evolutionary assessment of decision processes; and a consideration of the roles of path creation and path dependency in institutional development.

Organizations, once established, tend not to change, typically going obsolete as society continues to evolve. This makes adaptability an important issue. Organizational members must make sense to each other, or coordination suffers. They must also make sense to environmental actors, or the organization will not achieve the support it needs to survive. This sense-making is a process of institutionalization, of constructing a shared understanding of the organization's enterprise, business and environment. When environmental actors adopt new priorities, ideas and modes of thinking, organizations must develop a new understanding of reality or go obsolete. To stay adaptable, organizations needs to contain competing perspectives. But the pressures to conform and to coordinate make it difficult for established organizations to adapt, trapped by the very benefits of increased efficiency. Using an agent-based model of organizational institutionalization, I show that an organization's adaptability is highly dependent on structural elements that affect the member interaction frequencies, and that organizations that leverage the strength of weak ties between member groups can maintain adaptability. The effects of changes to any of these elements are decidedly non-linear, however, which helps explain why it is difficult to design effective organizations. Organizational structure is one part of a tri-partite framework of institutional development in organizations and of organizational adaptability, where the other two parts are the individual characteristics of the members and the content of the organizational culture.

El presente artículo analiza las prácticas de gestión comunicacional de crisis en tres grandes empresas de servicios: Telefónica del Perú, clínica San Pablo y el restaurante de comida rápida Kentucky Fried Chicken. Con sede en Lima, todas experimentaron diferentes situaciones de crisis. Hemos analizado la difusión pública que concitó estos hechos que recoge tanto la descripción de los hechos de crisis como la forma en que las empresas respondieron a las crisis. Asimismo, hemos observado las lecciones aprendidas que nos dejó el manejo de las crisis desde el punto de vista de la comunicación. La recolección de información sobre los hechos se hizo durante los meses de agosto, setiembre, octubre y noviembre del año 2014. El análisis se basó en la difusión de las crisis (noticias) en los medios masivos y se complementó con entrevistas sobre el tema a los encargados de comunicación en las empresas mencionadas. El principal hallazgo de este trabajo es la identificación de las respuestas esenciales (estrategias) que deben acompañar a una gestión efectiva de crisis y determinar cómo estas respuestas ayudan a la continuidad del negocio. / Trabajo de investigación

Today’s youth are tomorrow’s leaders’, and for that reason, it is considered important by researchers and practitioners alike to understand how to develop effective leadership skills and characteristics. The purpose of this research was to explore concepts of leadership including leadership development (LD) within an international development through sport context. The Commonwealth Games Association of Canada’s (CGC) International Development through Sport (IDS) administration team created a program called the Capacity Support Program (CSP). The CSP is an internship program offered to recent university graduates to assist in various initiatives intended on building sporting capacity within partnering Commonwealth countries. Participants also known as Capacity Support Officer’s (CSO’s) were immersed within an international environment with a host sport organization (e.g., Barbados National Olympic Committee) for approximately fourteen-months. In this study, interviews were conducted with IDS administrators to clarify and provide further detailed information about the program. In addition, archival material (e.g., pre-departure training manual, website articles, DVDs), interviews with CSO’s, and a debrief focus group session with the CSO’s which discussed their experiences and the various concepts of leadership and LD within an international development through sport context was conducted. Data was recorded and transcribed verbatim. A grounded theory approach, specifically the inductive coding technique was utilized throughout the content analysis procedure. Findings showed that concepts of leadership and LD were 1) a fundamental component of the program and 2) linked to various existing literature on leadership theories (e.g., authentic leadership). Further, findings demonstrated the program design and training were significant components of LD and that the cross-cultural context accelerated LD. These findings and others will culminate in a discussion regarding future studies of leadership and LD.