O presente estudo aborda o tema família de crianças e adolescentes com paralisia cerebral e tem como objetivo identificar como alguns fatores (condições socio econômicas, suporte social e grau de comprometimento motor) vivenciados pelas famílias podem estar relacionados com o seu desempenho e independência nas tarefas. Uma criança com paralisia cerebral na família pode alterar todas as relações gerando a necessidade de reação frente à nova e desconhecida situação. Dentre os fatores de resiliência familiar - definida como capacidade de reação e aceitação positiva diante de situações estressantes e adversas, destacou-se o suporte social, que mereceu destaque nesse trabalho. Como demonstra a literatura, a presença de uma rede de apoio social pode auxiliar os familiares na superação das adversidades. Utilizou-se o \"Social Support Questionnaire\", traduzido e validado por Matsukura; Marturano; Oishi (2002), que foi aplicado às cuidadoras de crianças e adolescentes com paralisia cerebral na cidade de Barretos. Este instrumento permite obter escores para o número de figuras de suporte perce bido pelas cuidadoras e a satisfação com este suporte social. Para estabele cer o grau de independência no desem penho ocupacional das crianças e adolescentes com paralisia cerebral aplicou-se a Avaliação Pediátrica do Inventário da Incapacidade -PEDI (MANCINI, 2005), que estabelece o perfil funcional nas áreas de autocuidado, mobilidade e função social, e o nível de assistência dado pelo cuidador nestas habilidades. Por meio do Índice Paulista de Vulnerabilidade Social -IPVS (SEADE, 2006), indicador da situação socioeco nômica que classifica as famílias a partir de seus endereços, foi possível situá-las nas áreas de vulnerabilidade social muita baixa, baixa, média, alta e muito alta. Participaram desta pesquisa 27 cuidadoras de crianças e adolescentes com paralisia cerebral de duas institui ções de atendimento multiprofissional a pessoas com necessidades especiais na cidade de Barretos. A apresentação dos resultados buscou evidenciar os padrões de distribuição e frequência das variáveis, bem como possíveis associações entre elas. Enfocou-se as duas instituições separadamente, bem como a população estudada em seu conjunto, o que permitiu identificar diferenças no perfil da criança atendida, nos aspectos socioeconômicos e no suporte social percebido pela cuidadora. Como resultado do estudo encontrou-se que as cuidadoras da APAE e também aquelas com melhor condição socioeconômica estavam mais satisfeitas com o suporte social. Os familiares, principalmente o marido, foram apontados como principais fonte de apoio. Encontrou-se uma incidência alta de depressão entre as cuidadoras. Ressalta-se a necessidade dos profissionais envolverem de forma mais intensa os familiares nos tratamentos e atividades direcionadas às crianças e jovens com paralisia cerebral e que as ações de assistência sejam mais articuladas e integradoras, buscando suprir necessidades emocionais, afetivas e materiais, tanto da criança como de sua família. / The present study approaches the subject of children and teenagers\' family with cerebral palsy and has as objective to identify as some factors (socioecono mic conditions, social support and level of commitment motor) experienced by the families can be related to its develop ment and independency tasks. A child with cerebral palsy in the family can modify all the relations generating the necessity of reaction front the new and unknown situation. Within family\'s factors resilience - detach by capacity of reaction and positive acceptance with these stressful and adverse situations, pointed by social support and deserves prominence in this work. As literature demonstrates the presence of a net of social support can assist the familiar ones in the overcoming of the adversities. We use the \"Social Support Questionnaire\", translated and validated by Matsukura; Marturano; Oishi (2002) that was placed to whom care-givers of the children and teenagers with cerebral paralysis in the city of Barretos. This instrument allows to get props up for the number of pictures of realized support by the one whom takes care and the satisfaction with this social support. To evaluate the occupational performance of the children with cerebral paralysis, was applied the Pediatric Evaluation Disability Inventory (PEDI)(MANCINI, 2005), that establishes the functional profile in the areas of selfcare, mobility and social function, and the level of assistance given by the ones that takes cake the child. Through the São Paulo`s Vulnerability Social Index (IPVS)(SEADE, 2006), as indicator of the partner-economic situation that classifies the families from its addresses, it was possible to point out them in the areas of social much low, low, average, high and very high one vulnerability. Participated of this research 27 care- givers children and adolescents with cerebral paralysis of two institutions of attendance multi professional to people with special needs in the city of Barretos. The presentation of the results tried to evidence the distribution patterns and frequency of the variables, as well as possible associations among them. We analyze the two institutions separately, as well as a population studied in its group, that permits identify differences in the profile of child\'s care, in the socioeconomic aspects and the social support perceived by care-givers. As a result of the study found out that the care-givers of APAE and also those with better condition socioeconomic were more satisfied with the social support. The families, in special the husbands, were pointed as special source of support. A high incidence of pressure was found between the care- givers. The professionals\' need is pointed out to involve in a more intense way the relatives in the treatments and activities directed to the children and teens with cerebral paralysis and that the actions of attendance are more articulate and integrated, trying to supply emotional needs, affective and material, as much of the child as it family.

This thesis deals with the collation of the automotive and wheel tractor transport system with interchangeable superstructures and their use in the business of primary agricultural production in terms of technical parameters, analysis of the use of individual bodies, analysis of investment and operating costs and by comparing the two systems on the basis of the identified parameters. Comparasion was the truck Tatra Phoenix 158 with the superstructures for the transport of powdery and bulky materials, spreaders, manure spreaders and superstructure designed for the transport of heavy materials with tractors transport system John Deere 8320 and tandem semi-trailer Fliegl with manure and conveyor superstructure ASW 268 in the Agricultural cooperative Cizova. In the performance collation of both systems when transporting silage and achieve the highest mass performance at the tractors transport system and it 14,39 t.h-1 which is aganist automotive system less about 5.94 t.h-1. On the other hand fuel consumption to distance traveled, weight and the cycle was recorded the lowest consumption of the lorry Tatra. The economic collation showed that the truck Tatra Phoenix 158 has a lower cost on the distance travelled, the transported amount of cargo and per tonne-kilometre compared to tractors transport system. The cost of the distance travelled makes 90,24 CZK.km-1 which is beside tractor system lower of 100 CZK.km-1. The value of the cost of the transported amount of cargo by lorry moves on 92,10 CZK.t-1 but tractor system has this value lower of 24.83 CZK.t-1.The lowest difference between the costs experienced in the evaluation of the cost per tonne-kilometre where the truck Tatra reached the cost of 9.42 CZK.tkm1 which is compared with tractors transport system, the lower of 3.28 CZK.tkm-1.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This thesis addresses the composition of the indentities through the performances produced in the celebrations of chapel in the town of Silveira Martins, located into the Fourth Colony of Italian Imigration in the Rio Grande do Sul. Celebration of chapel is an expression that denote into the own group events that happen in communities from the rural zone, place that have just a space like a little church and a hall, these events happen to honor the patron saint from this comunity. Spaces like these became privilege for the research becouse of limitation of his territory made by italians immigrants during the XIX century, combined to the growth of the memories to rebuild a colonial past and based in a mythical origin. The quest of this work is to map the celebrations of chapel and then take for the analysis five of them, also other two festive events, with the intention to make a local festive table contemplating the daily dimension. Is understood that a festive moment, that symbolize and enlarge the elements of the daily, become a product of it. The fundamentations for this research is based on the discussions about the identity, using mainly concepts about the ethnic and cultural identity contemplating studies about the identity quest front the globalization process. The analysis table is compost for the ethnographic method, as well as, analysis of the performances, mainly corporal, understood as expressive and communicative acts. Although records were used audiovisual bolstered the descriptions and analysis of aspects observed in the field. Thus, it is found that the festivals of Chapel have a multitude of related identity, such as customs, traditions, beliefs, values, habits, modes of knowledge and practices that make up the sense of identity among the group and allow to identify it as belonging to an ethnic identity. These related identity could be observed in the performances of individuals who produce the festival and among its participants. It s possible to say that te celebrations of chapel trigger strategically and resignify belonging to the italian ethnic indentity, highlighting the festival itself as a cultural performance. However, this membership iss seen as contrastive. / Esta dissertação aborda a composição de identidades através das performances produzidas nas Festas de Capela no município de Silveira Martins, pertencente à Quarta Colônia de Imigração Italiana do Rio Grande do Sul. Festa de Capela é uma expressão que indica entre o próprio grupo manifestações festivas que ocorrem nas comunidades da zona rural, espaço que agrega as edificações de uma pequena igreja e de um salão, sendo que, esta festa presta homenagem ao santo padroeiro daquela capela. Estes espaços se tornam privilegiados para a pesquisa pela compreensão de sua delimitação territorial em vias da colonização por imigrantes italianos no século XIX, juntamente com a emergência de memórias que reconstroem um passado colonial e fundamentam-se numa origem mítica. Este estudo buscou mapear as Festas de Capela elegendo para análise cinco delas, além de outras duas manifestações festivas diversas, a fim de compor um quadro festivo local e contemplar a dimensão do cotidiano. Entende-se que o momento festivo, por simbolizar e exaltar elementos do cotidiano, se torna uma produção deste. A fundamentação para esta pesquisa ancora-se nas discussões sobre identidade, recorrendo principalmente às noções de identidade étnica e cultural e contemplando discussões que abrangem a questão identitária frente aos processos de globalização. O quadro de análise é composto pelo método etnográfico, bem como, pela análise de performances, principalmente corporais, entendidas como atos expressivos e comunicativos. Ainda foram utilizados registros audiovisuais que ampararam as descrições e análises de aspectos observados em campo. Assim, pôde-se verificar que as Festas de Capela apresentam uma multiplicidade de referentes identitários como costumes, tradições, crenças, valores, práticas alimentares, modos de saberes e fazeres que compõem o sentido de identidade entre o grupo permitindo identificá-lo como pertencente à identidade étnica italiana. Estes referentes identitários puderam ser observados nas performances dos indivíduos que produzem as festas e entre seus participantes. É possível afirmar que as Festas de Capela acionam de forma estratégica e ressignificam a pertença à identidade étnica italiana, evidenciando a própria festa como uma performance cultural. Entretanto, este pertencimento é visto de forma contrastiva, operando-se negociações entre identificações. Revela-se, assim, a Festa de Capela como um espaço privilegiado para o encontro entre indivíduos e confrontações identitárias, com predominância de elementos e significados vinculados à italianidade.

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Thesis (MScSportSc)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: With the introduction of professionalism in 1995, rugby union has rapidly and continuously changed. One such change was the introduction of several law changes after the 2007 Rugby World Cup to increase the appeal, continuity and safety of the game. Research on the effects of these law changes has primarily focused on the technical and tactical aspects of the game and very little on the changes to the physical profile of match play, particularly in a South African context. The first objective of this study was to compare the 2007 and 2013 seasons of the South African Currie Cup tournament in order to determine whether there were any effects as a result of the law changes on the scoring, time interval, general skills and contact profiles. The second objective was to compare the 2007 and 2013 seasons of the South African Currie Cup tournament in order to determine the impact of the law changes on the time variables. This thesis will follow a research article format. Research article one will address the first objective of the study. The first major finding of the study was that the profile of the game has changed to a more physical and continuous game. There was an increase in the number of player actions (passing, tackling and rucks/mauls) (p < 0.01), as well as significantly more penalty goals (p < 0.01). The results further revealed that fewer tries were scored (p = 0.07), while the number of stoppages to the game, scrums and line-outs also showed a decrease (p < 0.01). These findings, mentioned above, were more prominent in the second half of the match. A trend revealed that teams were adopting a more defensive playing style, whereby they sacrificed committing numbers to the breakdowns and rather commit players on defence. This has created a more physically intense match with fewer tries being scored. The second research article will address the second objective of the study. Results of the study show that the profile of the game has changed to a more dynamic, continuous game with less time spent in rucks/mauls and fewer set pieces (scrums and line-outs). The duration of the match has increased owing to an increase in total stoppage time, mainly as a result of greater use being made of the TMO. This is evident in the significant increase in total match time (p < 0.01) and total stoppage time (p < 0.01), while the total ball-in-play time was significantly less (p < 0.01). The total tackle time has increased significantly (p < 0.01), while the total ruck/maul, scrum and line-out time decreased significantly (p < 0.01). By analysing the match profile, as with this thesis, coaches and trainers will be better informed to develop training programmes that are specific to the demands of modern match play. Based on the results, coaches and trainers should develop individual and team performance profiles to better understand the physical demands experienced by the players and teams, which will assist in implementing more specific recovery strategies and planning of training loads. The conditioning and skills development of players should focus primarily on contact situations (tackling and rucking) by adding contact elements to agility training and skill-based drills. With the various contact times measured, trainers can determine specific durations of muscle tension needed to overload and strengthen players by adjusting the movements of an exercise. These applications will allow coaches and trainers to prepare players for the specific demands of the modern game. / AFRIKAANSE OPSOMMING: Sedert die begin van professionalisme in rugby in 1995 het die spel vinnig en aanhoudend verander. Een van hierdie veranderinge was die instelling van verskeie reëlveranderings ná die 2007 Rugby Wêreldbekertoernooi om die aantreklikheid, kontinuïteit en veiligheid van die spel te verhoog. Navorsing wat die uitwerking van hierdie reëlveranderings ondersoek het, het veral gefokus op die tegniese en taktiese aspekte van die spel en baie min op die veranderinge in die fisieke profiel van wedstrydspel, veral in die Suid-Afrikaanse konteks. Die eerste doelwit van die studie was om die 2007 en 2013 seisoen van die Suid-Afrikaanse Curriebekertoernooi te vergelyk om te bepaal wat die uitwerking van die reëlveranderings op die aanteken van punte, tydsinterval, algemene vaardighede en kontakprofiele was. Die tweede doelwit was om die 2007 en 2013 seisoen van die Suid-Afrikaanse Curriebekertoernooi te vergelyk om die impak van die reëlveranderings op tydveranderlikes te bepaal. Hierdie tesis is saamgestel volgens ‘n artikelgebaseerde formaat. Navorsingsartikel een spreek die eerste doelwit van die studie aan. Die eerste hoofbevinding van die studie was dat die spel verander het na ‘n meer fisieke, aaneenlopende tipe spel, met ‘n toename in speler-aksies (aangeë, laagvatte, losskrums en losgemale) en ‘n afname in die aantal kere wat die spel gestop het, veral in die tweede helfte. Daar was ‘n toename in die aantal speler-aksies (aangeë, laagvatte, losskrums en losgemale) (p < 0.01), sowel as beduidend meer strafskoppe (p < 0.01). Resultate het verder gewys dat minder drieë gedruk is (p = 0.07), terwyl die aantal kere wat die spel gestop het, en skrums en lynstane ook verminder het (p < 0.01). Die bevindings soos hierbo uiteengesit, was meer prominent in die tweede helfte van ‘n wedstryd. Daar was ‘n neiging dat spanne ‘n meer verdedigende speelstyl aangeneem het, waar hulle verkies het om spelers op verdedigend te plaas as om meer spelers by die afbreekpunte te hê. Dit het ‘n wedstryd geskep wat fisiek meer intens was met minder drieë wat gedruk is. Die tweede navorsingsartikel het die tweede doelwit van die studie aangespreek. Resultate van die studie het aangedui dat die profiel van die spel verander het na ‘n meer dinamiese, aaneenlopende spel met ‘n afname in die tyd wat aan losskrums/losgemale bestee word, met minder vaste spel (skrums en lynstane). Die duur van die wedstryd het toegeneem as gevolg van ‘n toename in die totale stoptyd, veral as gevolg van die gebruik van die TMO. Dit blyk uit die beduidende toename in totale wedstrydtyd (p < 0.01) en totale stoptyd (p < 0.01), terwyl die totale tyd wat die bal in spel was, betekenisvol afgeneem het (p < 0.01). Die totale laagvattyd het beduidend toegeneem (p < 0.01), terwyl die totale losskrum-/losgemaal-, skrum- en lynstaantyd betekenisvol afgeneem het (p < 0.01). Deur die wedstrydprofiel te ontleed, kan afrigters hul oefenprogram aanpas om aan die spesifieke vereistes van wedstrydspel te voldoen. Afrigters behoort profiele van individuele en spanprestasie te ontwikkel wat op die resultate gegrond is ten einde ‘n beter begrip te verkry van die fisieke eise waaraan die spelers en spanne onderwerp word. Dit sal help met die implementering van spesieke herstelstrategieë en die beplanning van oefenladings. Die kondisionering en vaardigheidsontwikkeling van spelers behoort hoofsaaklik toegespits te word op kontaksituasies (laagvatte en losskrums) deur kontakelemente by ratsheids- en vaardigheidsoefeninge te voeg. Deur die meting van die verskillende kontaktye kan afrigters die spesifieke duur van spierspanning bepaal wat nodig is om spelers sterker te maak, en die bewegings van ‘n oefening daarvolgens aanpas. Hierdie toepassings sal afrigters in staat stel om spelers vir die bepaalde eise van die moderne spel voor te berei.

Submitted by William Justo Figueiro (williamjf) on 2015-06-16T20:20:33Z No. of bitstreams: 1 21.pdf: 4088523 bytes, checksum: 424367277436b40a6b12b81b3547e9a5 (MD5) / Made available in DSpace on 2015-06-16T20:20:33Z (GMT). No. of bitstreams: 1 21.pdf: 4088523 bytes, checksum: 424367277436b40a6b12b81b3547e9a5 (MD5) Previous issue date: 2013 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / A integração entre marketing e operações é tema que vem ganhando atenção dos pesquisadores no campo da Administração desde a década de 1970, dado que as duas funções são as principais responsáveis por diretamente adicionar ou criar valor à entrega. A questão é evidente na prática e apontada como tema de discussão na academia. Os serviços possuem diferentes características em relação aos produtos tangíveis tais como inseparabilidade, a intangibilidade e a participação do cliente no momento da execução aumentam a complexidade e a necessidade da interface entre as funções de marketing e operações. Para observar este tema, uma perspectiva de marketing e operações, vistas como funções e não departamentos, foi utilizada. Assim, a tese procurou contribuir com a identificação da interdependência entre as funções de marketing e de operações e investigar a relação entre a maior integração dessas no desempenho operacional percebido do serviço. O desenvolvimento da tese se deu com a identificação dos construtos de interdependência entre as funções, integração e desempenho. Uma pesquisa foi realizada no contexto de serviços educacionais tendo como fonte de análise dois serviços realizados por uma universidade: Vestibular e Matrícula. No total, 51 pessoas participaram da pesquisa representando as redes de atores envolvidos na realização de atividades de marketing e operações na execução dos processos analisados. Os dados foram analisados com base na utilização da Análise de Redes Sociais (Social Network Analysis) que permitiu a avaliação da centralidade da rede e confirmando a existência da interdependência na execução dos processos. A técnica permite ainda a avaliação da integração das redes e a análise da intensidade das relações estabelecidas entre os atores para a execução das tarefas. Com base nas analises realizadas foi possível identificar a confiança na informação recebida por atores de outra função, a compreensão sobre as atividades realizadas pelo outro e a rivalidade como fatores importantes na melhora da integração. Pode-se concluir, dentro das limitações desta tese, que para este caso, existe uma interdependência entre as funções, porém, uma maior integração entre as funções não é responsável pelo melhor desempenho. Os índices da pesquisa confirmam que não o grau mais a intensidade das relações entre os atores determina o melhor desempenho percebido. Assim não se pode afirmar que a maior integração gera melhor desempenho, mas pode-se perceber que a melhor integração gera melhor desempenho. / Marketing and operations integration is an important research topic that has gained attention the field of Administration since the 1970s, especially because the two functions are directly responsible for creating or adding value to what is delivered. The issue is clear in practice and identified as a topic of discussion by theory. Service characteristics that are different from goods, such as intangibility, inseparability and customer participation at runtime increase the complexity and the need for better interface between the marketing and operations functions. A functional perspective of marketing and operations functions was taken, instead of a departmental division of the two areas. This dissertation seeks to contribute on the identification of the interdependence between marketing and operations functions, and investigate the relationship between greater integration and operational performance of the service. To develop the proposal the study first identified interdependence, integration and performance constructs. A survey was conducted in educational services context and focus on two services conducted by a university: Vestibular and Matrícula. 51 respondents, representing the networks of actors involved in conducting marketing activities and operations in the implementation of the analyzed processes, participated on a survey. Data were analyzed based on the use of Social Network Analysis that allowed centrality of the network evaluation, confirming the existence of interdependence on the implementation of the processes. It also allows the evaluation the network integration and the analysis of the intensity of the relationships between actors to perform the tasks. Based on the results, trust on the information, understanding on the other’s activity and are important factors in improving integration. So that, besides the limitations of this study, there is an interdependence between functions, however, greater integration between functions is not responsible for better performance. So it cannot be said that increasing integration impacts on better performance, but it can be seen that better integration generates better performance.

This thesis addresses the use of psychological assessment in personnel psychology and practice, specifically the relationship between selected personality characteristics of medical representatives in relation to their work performance. In the theoretical part, the selected methods of psychological testing of personality traits used in personnel psychology, with the focus on the Sixteen Personality Factor Questionnaire 16 PF, are desribed. It also deals with the performance appraisal and attention is paid to assessment of employees in a broader context, the most frequent rating errors and the key methods of individual and group performance appraisal. The empirical part deals with the research that examines relationship between the personality characteristics of medical representatives working in a multinational pharmaceutical company to determine whether the most successful workers differ in personality traits from the lowest performing individuals, and what personality characteristics of the profession are exhibited. Keywords: personnel psychology, personality tests, sixteen personality factor questionnaire 16 PF, performace appraisal, medical representative

1992年平衡計分卡首次被Kaplan與Norton兩大管理界的權威所提出，該文提及在過去的工業社會中，績效的衡量指標永遠是財務上的數字，但隨著科技的進步，這套衡量模式已經顯著地不再適用，而平衡計分卡則是因涵蓋了財務及非財務項目而成為較好的衡量方式。時序進入2012年，在21世紀快速發展的資訊科技下，許多公司像是Google、雅虎、Facebook等已經漸漸地取代傳統製造業成為主流市場；另外，生物科技業的蓬勃發展亦是這個世代的重要發展方向。因此，經過了20年的推廣，平衡計分卡已經成為企業界實施管理時的一個思考方向。由於平衡計分卡對企業而言是一個長期的帶狀經營模組，而非短期零散的經營模式，平衡計分卡的導入，除了針對企業短期的財務績效以外，更針對企業因其他的非財務項目所產生的長期效益。因此，如何評估這些績效所產生之效益以及如何解決長期導入之中的困難就變成一個非常值得探究的議題。 　　　因此，本文即就平衡計分卡做為最主要的研究對象，透過過去在台灣成功導入平衡計分卡的兩個個案，K公司及L公司，徹底了解在實施平衡計分卡時，在不同產業下可能遭遇的困難，及兩公司如何解決這樣的困難。並探究平衡計分卡在這兩家公司績效成長的背後所扮演的角色及產生實務差異的因素，以作長期性的績效分析與比較，最後，利用這兩家公司長期的發展經驗，提供其他中小企業在實施平衡計分卡時之指引。 / In 1992, Balanced Scorecard was first introduced by two professors of management, Kaplan and Norton. Their research mentioned in the past that business performance was always measured in terms of financial results only. As technology advanced, this metrics became less and less useful. Balanced Scorecard is a better measurement tool for measuring financial and non-financial outcomes. In the 21st century due to the rapid growth of information technology many companies, such as Google, Yahoo!, Facebook, have already replaced traditional manufacturing industries and have become the biggest players in business. On the other hand, biological technology industry has recently become another major player in the marketplace. Therefore, after twenty years of development, Balanced Scorecard has become a key tool of corporate management. Because Balanced Scorecard is a long-term operating model rather than short-term operational strategy, implementing Balanced Scorecard is not only useful for improving short-term financial performance but also long-term non-financial performance as well. Hence, how to evaluate the non-financial performance and overcome the difficulties in implementing the balanced scorecard have become issues. So, the thesis will evaluate two companies that used Balanced Scorecard in order to understand the difficulties that could be encountered by different industries as they use Balanced Scorecard, and to discuss how they overcome those difficulties. Then the thesis will analyze and compare their long-term performances thoroughly analyzing the factors that lead to differences in practice and performance improvement while implementing Balanced Scorecard. Finally, using the experiences of the companies, we should offer a simple guideline for medium and small businesses for implementing Balanced Scorecard.

<p>Detta arbete inom prestationsmätning av effektiv logistik är utfört på Scanias produktionsenhet MB i Oskarshamn. Denna produktionsenhet tillverkar hytterna till Scanias lastbilar på europamarknaden, från plåtrulle till färdigmålad hyttkaross. Produktionsenheten MB består av en pressverkstad, en karossverkstad och ett måleri.</p><p>Uppgiften i detta arbete är att utveckla ett antal mätetal för prestationsmätning av MB:s internlogistik, och utifrån dessa ge förslag på förbättringsmöjligheter i verksamheten.</p><p>Uppgiften löses genom att använda Bourne och Neelys metoder för utveckling av mätetal, så som en framgångskarta för den kritiska framgångsfaktorn effektiv logistik och utformandet av ett definitionsblad, vilket explicit definierar varje mätetal. Detta tillsammans med Parmenters definitioner angående mätetal och arbetssätt vad det gäller prestationsmätning, avser att spegla moderna tillvägagångssätt för prestationsmätning och för implementering av dessa i ett företag.</p><p>De mätetal som rekommenderas för implementering i MB:s logistiska verksamhet är trucktimmar per hytt, leveranspålitlighet, lageryta, energianvändning per hytt för transporter och materialhanteringskostnad per hytt. Flera förbättringsförslag rekommenderas också vad det gäller den förbättringspotential som finns vid införandet av en gemensam materialhanteringsfunktion på MB. Vidare ges också förslag på system- och rutinförändringar som kan genomföras för att ge mer tillförlitlig information för prestationsmätning och skapa mer effektiv logistik.</p> / <p>This master thesis within performance measurement of logistic efficiency is carried out at the Scania production unit MB in the city of Oskarshamn. This production unit manufactures the cab body to heavy trucks for the European market, from metal coil to painted cab body. The production unit consists of one press shop, one body shop and one paint shop.</p><p>The mission of the thesis is to develop a few Key Performance Indicators (KPIs) for performance measurement of MB’s logistics and with these KPIs as a base, point out potential improvements at the production unit.</p><p>The task was fulfilled through the use of Bourne and Neely’s methods for developing KPIs, such as a success map based on the critical success factor, efficient logistics combined with their record sheet for developing and defining each KPI. This together with Parameter’s definition regarding KPIs and guidelines for performance measurement should present a modern approach of how to implement performance measurement in a company.</p><p>The KPIs which is recommended for implementation in MB’s logistic operations is forklift hours per cab, delivery reliability, storage area, energy consumption by transports per cab and material handling costs per cab. Several improvements are suggested when it comes to the benefits of a common material handling organization which serves all MB operations. Also suggestions are made regarding the information system and routine changes which aim to give more reliable information for performance measurements and as a mean to create more efficient logistics.</p>

Detta arbete inom prestationsmätning av effektiv logistik är utfört på Scanias produktionsenhet MB i Oskarshamn. Denna produktionsenhet tillverkar hytterna till Scanias lastbilar på europamarknaden, från plåtrulle till färdigmålad hyttkaross. Produktionsenheten MB består av en pressverkstad, en karossverkstad och ett måleri. Uppgiften i detta arbete är att utveckla ett antal mätetal för prestationsmätning av MB:s internlogistik, och utifrån dessa ge förslag på förbättringsmöjligheter i verksamheten. Uppgiften löses genom att använda Bourne och Neelys metoder för utveckling av mätetal, så som en framgångskarta för den kritiska framgångsfaktorn effektiv logistik och utformandet av ett definitionsblad, vilket explicit definierar varje mätetal. Detta tillsammans med Parmenters definitioner angående mätetal och arbetssätt vad det gäller prestationsmätning, avser att spegla moderna tillvägagångssätt för prestationsmätning och för implementering av dessa i ett företag. De mätetal som rekommenderas för implementering i MB:s logistiska verksamhet är trucktimmar per hytt, leveranspålitlighet, lageryta, energianvändning per hytt för transporter och materialhanteringskostnad per hytt. Flera förbättringsförslag rekommenderas också vad det gäller den förbättringspotential som finns vid införandet av en gemensam materialhanteringsfunktion på MB. Vidare ges också förslag på system- och rutinförändringar som kan genomföras för att ge mer tillförlitlig information för prestationsmätning och skapa mer effektiv logistik. / This master thesis within performance measurement of logistic efficiency is carried out at the Scania production unit MB in the city of Oskarshamn. This production unit manufactures the cab body to heavy trucks for the European market, from metal coil to painted cab body. The production unit consists of one press shop, one body shop and one paint shop. The mission of the thesis is to develop a few Key Performance Indicators (KPIs) for performance measurement of MB’s logistics and with these KPIs as a base, point out potential improvements at the production unit. The task was fulfilled through the use of Bourne and Neely’s methods for developing KPIs, such as a success map based on the critical success factor, efficient logistics combined with their record sheet for developing and defining each KPI. This together with Parameter’s definition regarding KPIs and guidelines for performance measurement should present a modern approach of how to implement performance measurement in a company. The KPIs which is recommended for implementation in MB’s logistic operations is forklift hours per cab, delivery reliability, storage area, energy consumption by transports per cab and material handling costs per cab. Several improvements are suggested when it comes to the benefits of a common material handling organization which serves all MB operations. Also suggestions are made regarding the information system and routine changes which aim to give more reliable information for performance measurements and as a mean to create more efficient logistics.