Background & aims: Prior research has, due to the ongoing Covid-19 pandemic and the resulting supply chain (SC) disruptions, increased the level of investigations in the field of SC resilience strategies. Even though many studies have been conducted within the field, little is known about the effectiveness and efficiency of those strategies. As food SC’s (FSC’s) are among the most important SC’s in our societies, their conservation is of great importance. As the operational purchasing process within the FSC was one of the areas within the SC that was strongly affected by the pandemic, this process will be the focus of the paper. This study seeks to identify the most applied SC resilience strategies for operational purchasing activities in FSC’s for various SC disruptions from a SME food retailers perspective. Furthermore, a framework of how to measure the effectiveness and efficiency of those strategies will be developed. Method: To collect relevant empirical data to answer the purpose of the study a qualitative multiple-interview study is conducted based on semi-structured interviews with respondents of the three different case companies. The case companies were selected and four interviews with one to two respondents per company were conducted. European SME food retailers of long shelf life goods are used as case companies to investigate the research gaps. Results: The study found out that the application of theory revealed the five most applied SC resilience strategies (SC flexibility, inventory management, end-to-end (E2E) SC visibility (SCV), information technology (IT) tools and SC cooperation) in operational purchasing, differences between SME food retailers according to their company size and maturity level. The KPIs identified to measure the effectiveness and efficiency of these SC resilience strategies were found to be applied. The KPIs provided are the basis for measurement opportunities that should be adapted and expanded depending on the business model and complexity of the company as part of the SC design. Contributions: The study adds value through theoretical and practical contributions of the most applied SC resilience strategies within operational purchasing from a SME food retailer perspective and their performance measurement system for measuring efficiency and effectiveness. Limitation & future research: The study is limited to the Covid-19 pandemic as a major reason for the triggering of the investigated SC disruptions. Further limitations can be seen within the selection of the case companies. Future research should investigate the differences between SME within their application of SC resilience strategies for their operational purchasing activities, just like the differences between strategic and operational purchasing. Key words: supply chain resilience strategy, supply chain disruption, Covid-19 pandemic, supply chain effectiveness, supply chain efficiency, performance measurements, key performance indicator, food supply chain, food retailers, purchasing process, operational purchasing

The Order-to-Delivery (OTD) process covers the entire flow from an initiated order until the productor service is delivered to the customer. OTD is considered a core flow in order to successfully deliverproducts according to the customer’s needs. Therefore, is it of importance to track the performanceof this flow and all intermediary processes through performance measurements. The key to successfulperformance measurement is to identify critical factors that can be measured towards previous states,future goals and industry best-practices. However, there are no standardized solutions that can beadopted. Instead performance measurements need to be adapted to each organization’s capabilities,limitations and needs. Effective performance measures and indicators can help steer a company in theright direction.In this thesis, Scania’s industrial OTD process and the connecting indicators has been studied. Thecompany would like to know possible indicators to measure the performance of this process so that itwill contribute to find deviations, continuous improvement and challenge the current state. There isalso a need to increase the knowledge of how to interpret and manage indicators.The project has been conducted through both empirical and theoretical studies. An extensive literaturereview has been performed. The study concluded in methods and best practices for performancemeasurements, as suggested by literature. It has also resulted in an identification of relevant OTDmeasures. Empirical studies have been conducted through a current state analysis of Scania and acompany comparison. Five companies were interviewed on the topic of performance measurements.The aim was to identify the measurements used in each of the companies OTD flow and to investigateif any best practices could be identified. The empirical findings have been analyzed towards thetheoretical findings in order to find gaps and improvement suggestions. It was found that lead timeand delivery performance are two strategic elements to evaluate a company’s OTD flow.Lastly, a concept has been developed as an additional approach to measure the part of a lead timethat has the largest variance - transport time. The concept can, with further work, be extended toinclude the entire lead time. The aim with the concept was to fairly compare different transport timesagainst each. It is believed that the approach can be used as a tool to visualize the efficiency of thetransport flow to different delivery countries and therefore determine if the country behavesaccording to a normal situation.The thesis has resulted in recommendations to implement new measures that could be of value toScania. Process wise it is suggested to better differentiate between indicators and to improve the waythey are presented and reported. It is also suggested that that quality of the input data and thereporting process for this should be reviewed. / Order till leverans-processen täcker hela flödet från orderläggning tills att slutprodukten eller servicenlevereras till kund. Processen anses vara en kärnprocess och är kritisk för att kunna leverera produkterenligt kundens behov. Det är därför viktigt att följa upp prestandan av detta processflöde genom olikaprestationsmått. För att lyckas med prestationsmätning är det viktigt att identifiera kritiska faktoreroch mäta dessa mot tidigare lägen, framtida mål och best practices inom industrin. Det finns dock ingastandardiserade lösningar som kan implementeras på företag. Prestationsmått måste anpassas eftervarje organisations kapacitet, begränsningar och behov. Genom att använda effektiva prestationsmåttoch indikatorer kan ett företag styras i önskvärd riktning.I detta examensarbete har Scanias industriella order till leverans-process och dess tillhörandeprestationsmått studerats. Företaget har en önskan om att identifiera möjliga indikatorer för att mätaprestandan av order till leverans-processen, vilket kan bidra till att hitta avvikelser, ständigaförbättringar och att utmana den nuvarande situationen. Det finns även ett behov av att ökakunskapen om hur prestationsmått ska tolkas och hanteras.Detta projekt har utförts genom empiriska och teoretiska studier. En omfattande litteraturstudie harresulterat i lämpliga metoder och utföranden gällande prestationsmått. Studien har även resulterat irelevanta order till leverans-mått enligt akademisk forskning. De empiriska studierna har bestått av ennulägesanalys av Scania och en jämförelsestudie där fem olika företag har blivit intervjuade inomämnet prestationsmätning. Målet med jämförelsestudien var att undersöka de olika mått somföretagen använder i sin order till leverans-process och för att ta reda på hur de arbetar medprestationsmätning. De empiriska studierna har analyserats i förhållande till teori, för att hittakunskapsluckor och förbättringsförslag. Det kan konstateras att ledtid och leveransprestanda är tvåstrategiskt viktiga faktorer för att kunna utvärdera ett företags order till leverans-process.Slutligen har ett nytt ledtidskoncept blivit utvecklat. Konceptet mäter transporttiden, vilket är den delav ledtiden där störst variation uppstår. Konceptet har potential att utvecklas och förlängas till att mätaden totala ledtiden. Målet med konceptet var att jämföra olika transporttider på ett rättvist sätt motvarandra. Konceptet kan användas som ett verktyg för att visualisera effektiviteten av transportflödettill olika leveransländer och därav avgöra om landets processer presterar enligt ett normalläge.Examensarbetet har resulterat i rekommendationer om att implementera prestationsmått som kanskapa värde för Scania. Det rekommenderas också att särskilja olika typer av prestationsmått samtförbättra hur dessa presenteras och rapporteras. Även kvalitén på indata och hur data rapporters börses över.

The research examines the management of performance appraisal at institutions of higher learning: a case of the University of South Africa (Unisa). Focus is placed on the Unisa, specifically the two administrative departments, DSAR and PGAD in the centre of providing a service to the most important client, the student. The Integrated Performance Management System (IPMS) Policy is a tailor-made system that provides a systematic process for managing the cycle of events associated with ensuring that individual employees achieve their agreed performance outcomes and the university reaches its strategic goals. To enhance and contribute to the effective management of performance, at Unisa, it is necessary to research the performance appraisal system, a process in place to measure the performance of employees, using a performance rating or score to indicate the level of performance. Performance measurement is utilised by organisations to identify the strengths and developmental areas of employee and relations between the employee and the manager a need to facilitate successful operations. Provide feedback to the employees and management respectively, show flaws identified, suggested improvements to the system. To ensure achievement of performance targets and meet the set objectives of the institution, to the benefit of all stakeholders, i.e. the employer, employee and student alike. / Patlisiso e lekola botsamaisi jwa tshekatsheko ya tiragatso kwa ditheong tsa thuto e kgolwane: kgetsi ya Yunibesithi ya Aforikaborwa (Unisa). E totile mafapha a le mabedi a tsamaiso, DSAR le PGAD, a iphitlhelang a le mo bogareng jwa go tlamela tirelo go modirelwa yo o botlhokwa go gaisa, moithuti. Pholisi ya IPMS ke thulaganyo e e diretsweng lebaka le le rileng e e tlamelang ka tirego e e rulaganeng ya go tsamaisa sediko sa ditiragalo tse di amanang le go netefatsa gore badiri ba ba farologaneng ba fitlhelela dipoelo tse go dumelanweng ka tsona tsa tiragatso ya bona, mme yunibesithi e fitlhelela maikaelelo a yona a togamaano. Ka jalo, go tokafatsa le go tshwaela mo bokgoning jwa Unisa, go ne go le botlhokwa go batlisisa thulaganyo ya yona ya tshekatsheko ya tiragatso, gonne go tlhokega thulaganyo e e fetotsweng ya tshekatsheko ya tiragatso go tsweletsa tiragatso e e nonofileng le botsamaisi jo bo bokgoni. Tekanyetso ya tiragatso e dirisiwa ke ditheo jaaka sediriswa se ka sona go ka sekasekwang dikarolo tsa maatla le tse di tlhokang kgodiso tsa badiri, mme go maatlafadiwe kamano magareng ga modiri le motsamaisi. Dipholo tsa patlisiso eno di tlaa dirisediwa go tlamela badiri le botsamaisi ka pego le go bontsha moo go tlhokegang tokafatso ya thulaganyo e e dirisiwang mo tirong le mabaka a seo. Maikemisetso magolo a tshekatsheko ya tiragatso ke go netefatsa gore go fitlhelelwa diphitlhelelo tse di beilweng tsa tiragatso le maitlhomo a setheo, go ungwela baamegi, e leng, mothapi, modiri le baithuti ka go tshwana. / Public Administration and Management / M. Admin. (Public Administration)

Bakgrund och problem: Det har riktats kritik mot den traditionella ekonomistyrningen vilket har gjort att moderna styrmetoder och verktyg växt fram för att komplettera ekonomistyrningen. De faktorer som tvingat fram den moderna styrningen går även att se i musikbranschen. Detta, tillsammans med att ekonomistyrning i musikbranschen generellt sett är outforskat, gör att det blir intressant att undersöka hur skivbolag i musikbranschen använder sig av en traditionell ekonomistyrning eller modern verksamhetsstyrning. Syfte: Syftet med denna uppsats är att genom att undersöka två skivbolags ekonomistyrning kartlägga hur ekonomistyrningen karaktäriseras utifrån traditionell ekonomistyrning och modern verksamhetsstyrning. Metod: Metoden som använts vid denna studie är kvalitativ. Vi har genom fallstudier hos två skivbolag undersökt och skapat oss en förståelse av ekonomistyrningen i bolagen med hjälp av semi-strukturerade intervjuer och kompletterande frågor via mail.   Slutsats: Det går att se att skivbolagen övergått delvis till en modern verksamhetsstyrning men att det alltså finns en blandning mellan användandet av traditionella och moderna styrmetoder och verktyg. / Background and problem: Criticism has been raised towards the traditional management control which pushed forward modern management methods and tools to complement management accounting. The factors that pushed out this modern management control are possible to see in the music industry aswell. This, together with the fact that management control in the music industry has a research gap, makes it interesting to examine how record labels in the swedish music industry are using traditional or modern management control. Purpose: The purpose of this thesis is to through the examination of two record labels create an understanding of how the management control is characterized through traditional or modern management control. Method: The method used in this study is qualitative. We have through a multiple-case study at two record labels examined and created an understanding of the management control in the companies with the help of semi-structured interviews and complementary questions through mail. Conclusion: It is possible to see that the record labels has partly moved to modern management control but also that you can see a mix between the usage of traditional and modern control methods and tools.