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Объектом выпускной квалификационной работы является компания ООО «Авторапорт». Предметом исследования является информационная система компании ООО «Авторапорт». При выполнении данной работы использованы следующие методы: моделирование, синтез информации, сравнительный анализ, сбор документов. По результату внедрения CRM-системы «Битрикс 24» были достигнуты все цели и задачи. Внедрение «Битрикс 24» позволило повысить эффективность работы компании ООО «Авторапорт» благодаря расширению функциональности информационной системы компании, что в значительной мере увеличило качество и скорость работы сотрудников, повысило эффективность взаимодействий с клиентами, а также улучшило коммуникацию между работниками. / The object of the final qualifying work is the company Avtoraport LLC. The subject of the study is the information system of the company Autoraport LLC. When performing this work, the following methods were used: modeling, information synthesis, comparative analysis, document collection. As a result of the implementation of the Bitrix 24 CRM system, all goals and objectives were achieved. The implementation of Bitrix 24 made it possible to increase the efficiency of Avtoraport LLC by expanding the functionality of the company’s information system, which significantly increased the quality and speed of employees’ work, increased the efficiency of interactions with clients, and also improved communication between employees.

Utsläpp av CO2 till atmosfären bidrar till ökningen av globala temperaturer. Industrisektorn står för 20 % av utsläppen och utav dessa kommer 6 % från pappers- och massaindustrin. För att lyckas minska den globala temperaturhöjningen till under 1,5 °C hjälper det inte bara att minska utsläppen. Även negativa utsläpp måste genereras. Syftet med denna studie är att undersöka implementeringen av CLG för att separera CO2 på ett energieffektivt sätt och samtidigt generera H2 och elektricitet. Processanalyser genomfördes för att undersöka möjligheten att implementera CLG-processen till ett typiskt massabruk. Processmodeller togs fram for att undersöka CLG, värmeåtervinning samt elektricitetsgenerering. Processmodellerna utvecklades med hjälp av Aspen Plus och Aspen HYSYS. De framtagna modellerna analyserades sedan med avseende på olika designparametrar inom CLG-processen. På ett typiskt massabruk som producerar 800 000 adt varje ˚ar kan 375 kg CO2/adt separeras och då uppnå negativa utsläpp, genom att byta ut multi-fuel forsrännaren med en CLG process. Den framtagna processmodellen skulle också kunna generera 360-504 kWh/adt av H2 beroende på de designparametrar som används för CLG-processen. Enligt modellen kan värme som ˚återvinns från processen användas för att fånga upp ytterligare 13 % av CO2 från andra delar av bruket. Processanalys för olika designparametrar inom CLG systemet så som temperatur, luftflöde och flödet av syrgasbärare har presenterats. Nyckeltalen som undersöktes var den mängd CO2 som kunde fångas upp, mängd H2 genererad samt överskottet av elektricitet som produceras när multi-fuel förbränningen byts ut mot en CLG-process på ett typiskt massa bruk. / Emissions of CO2 to the atmosphere are contributing to the global temperature rise. The industrial sector contributed to 20 % of the emissions and out of that, 6 % are generated from the pulp and paper industry. To limit the temperature increase below 1,5 °C, the emissions not only need to be reduced but also negative emissions should be generated from different sectors. The purpose of this study is to realize the implementation of Chemical Looping Gasification (CLG) to separate CO2 (for permanent storage) in an energy-efficient way while co-generating H2 as well as electricity. Process analysis was carried out to investigate the possibility of substituting the multifuel boiler in a typical pulp mill with a CLG process. Process models for the CLG, heat recovery and electricity generation process were developed using Aspen  Plus and Aspen HYSYS. The process was analysed for different design conditions (temperature, autothermal condition, air flow, oxygen carrier flow) in the CLG process. It was found that in a typical pulp mill producing 800 000 adt per year, 375 kg- CO2/adt (14 % of total emissions from the process) can be inherently separated for storage to achieve negative emissions, if the multi-fuel boiler is replaced with a CLG unit. This process will also be able to generate 360-504 kWh/adt H2 depending on the design conditions in the CLG process. Heat recovered from the CLG unit can be utilized in capturing approximately 13 % additional CO2 from other sources in the pulp mill. Process analysis for different design conditions in CLG (temperature, airflow, oxygen carrier flow) have been presented. The key performance indicators were CO2 capture rates, H2 generated and net electrical output from the process.

在持續不斷的知識創造成為現今企業成功的主要來源時，傳統的有形資產已不足以衡量一間公司所俱有的價值，反而更應注重企業的無形資產所形成的競爭優勢。為了應付劇烈的企業競爭，企業在過去十年不斷的增加在資訊科技基礎建設及資訊系統上的投資，而現在正是要重新思考這些屬於無形資產的資訊科技相關投資價值的時候。 本研究嘗試先期的分析，基於價值鏈(Porter, 1985)的概念，利用會計交易循環為基礎，透過發展和辨識企業整體資訊有機體 ( Enterprise-Wide Information Organism, EWIO) 來透視企業整體資訊流的機制，就如同分析活生生的個體一般，來報導企業營運中所使用的企業整體資訊系統價值。 為了診斷公司的競爭優勢，我們提出這個企業整體資訊組織分析方法，來辨識、評估聯絡管道與接觸點，以及其實作。企業整體資訊組織之分析方法含有四個步驟，依序為(1)定義企業內部、外部組織圖，(2)定義關鍵性的系統表，(3)定義關鍵性的功能表，(4)定義關鍵性的實作表。 最後，我們挑選了一家製造業的公司來展現我們的研究成果。 / When the continuous creation of knowledge becomes the source of the business success, the traditional tangible capital isn't affording to estimate the value of a company, in contrast, we should pay more attention to intangible capital in business competition. To cope with the intensified business competition, a firm’s spending on IT infrastructure and information systems has increased in the past decade that it is the time to retrospect on the value of the IT-related investment of intangible capital. This research attempts a preliminary analysis. Based on a value chain conceptual framework and the concept of accounting transaction cycles, we first put in perspective the mechanism of an enterprise-wide information flows through the enterprise-wide information organism (herein EWIO), an analogy of the organism of a living body, to report used by business operation via the development and identification. To diagnose a firm’s competitive advantage, it is better to have an analytic methodology to first identify all interesting linkages and points of contacts and then evaluate the practices of all these linkages and points of contact. Here we propose the EWIO analytical methodology to identify all interested linkages and points of contact, and their practices. There are four steps in the EWIO analytical methodology – (1) Identify (Inter- and Intra-) organization diagrams; (2) Identify interesting System tables; (3) Identify interesting Functionality tables; and (4) Identify interesting Practice tables. Finally, we do our method on a company of manufacturing to show the results of our research.

合約訴訟管理流程主要目的是在控制及預防公司可能發生訴訟賠償的內部流程；本研究將探討合約訴訟管理流程架構及發展出適於IC設計公司之管理模式。 IC產業是台灣經濟的重要命脈亦是能在國際舞台上佔有一席之地的產業之一，IC 產業具有技術密集、高投資成本、高設備折舊、競爭激烈的產業特性，且各生產階段精細分工，上至晶圓、封裝廠乃至IC設計公司，下至組裝廠、品牌商客戶等，在這緊密合作的供應鏈關係下，合作與競爭不斷產生，在此技術掛帥的環境下，IC設計公司若沒有做好專利、商標等智慧財產權管理並做好合約審核及履行追縱之流程控管的話，IC設計公司將隨時會遭遇第三人主張侵權請求或面臨違約損害賠償之風險，故為維持IC設計公司獲利能力及在全球的競爭力，因此有效之合約訴訟管理流程將更顯其重要性。 　　本研究利用Tsaih and Lin (2006)所發展之PWIO (Process-Wide Information Organism)分析方法論來探索如何系統化地重現與評估管理流程，並以台灣-A個案IC設計公司法務中心的現行之合約訴訟管理流程為研究對象，進行：（1）重現、分析與評估該合約訴訟管理流程；（2）就流程分析結果，討論個案公司改善該合約訴訟管理流程時應重視之議題，並做成高階主管日後評估調整合約訴訟管理策略之參考；（3）發展平衡計分卡之內部流程構面的基礎，進行個案公司法務中心合約訴訟管理流程目標的描述，以及目標達成之績效衡量指標的呈現，讓策略能落實到合約訴訟管理流程，以避免及預防個案公司合約訴訟風險產生。 / The main goal of the Process of Contract Lawsuit Management (POCLM) is the process of a company that can control and prevent from arising protential lawsuit and indemnification. In this research, I will discuss the basic architecture of POCLM and develop a POCLM model applicable to the IC design company. The Integrated Circuit Industry (IC Industry) is essential economic lifeblood in Taiwan. The characteristics of the IC industry include technology-intensive, high investment cost, high equipment depreciation and intensely competitive environment. Every production process is divided into detail parts. Based on the close relationship of Supply Chain, the competition and cooperation is arising constantly. If the IC design company does not manage the intellectual property management efficiently and establish the contract reviewing and tracking process in the technology based environment, the IC design company will face the high risk of lawsuit, claim and indemnification. In order to maintain the profitability and the competitiveness of the IC design company in the world, it is more and more important to lead an effective POCLM model into the IC design company. In this research, I use the research method of PWIO (Process-Wide Information Organism) of Tsaih and Lin (2006) on a contract review process of a legal department of A IC Design Company in Taiwan, to discuss how to rebuild and evaluate the management process systematically. And I will do following studys: (1). Rebuild, analyze and evaluate the POCLM; (2). Upon the study result, provide A Design Company with a improvement suggestion of POCLM and related management issues for its director’s reference on adjusting the strategic in the future; (3). Develop the basic of Internal Business Process Perspective of Balance Scorecard (BSC), describe the goal of POCLM of the legal department of A Design Company and build the performance indicator of the goal achiving for A Design Company by BSC, to implement the strategic into the POCLM and avoid and prevent from arising any contract lawsuit against A Design Company.

Aus gegebenen klimatischen Gründen sind viele Milchviehbetriebe in Syrien gezwungen, Grobfutter aus weit entfernten Ackerbaugebieten heran zu transportieren. Im Falle des in die-ser Arbeit beschriebenen Unterschungsbetriebes werden jährlich etwa 400 Tonnen Futterstroh aus dem ca. 800 km entfernten Ackerbaugebiet herantransportiert. In dem Untersuchungsbe-trieb stellt Stroh über 80% des Grobfutters dar. Gegenwärtig wird das Stroh gehäckselt und in Plastik-Säcke gefüllt; dennoch werden die eingesetzten Transportzüge nur zu 45% ausgela-stet. Die Kosten der Kompaktierung und des Transports aus den Getreideanbaugebieten in die Milchviehbetriebe bestimmen im Wesentlichen die Kosten für das Stroh. Aus diesem Grunde konzentrierten sich die Untersuchungen darauf, in welchem Maße durch unterschiedliche Be-handlungsmethoden von Stroh dessen Einsatzmöglichkeiten in der Milchviehfütterung ver-bessert, die Transportaufwendungen reduziert und die Umwelt durch verringerten Treibstoff-verbrauch entlastet werden können. Untersucht wurden die Möglichkeiten zur Erhöhung der Transportleistung und zur Senkung der Aufwendungen bei gleichzeitiger Sicherung der Fut-terqualität, die insbesondere durch die mechanische und chemische Behandlung des Strohs erzielt werden können. Anhand der mechanischen und chemischen Behandlung von Stroh wurden die Möglichkeiten der Futterwerterhöhung des Strohs sowie eine angepaßte Rationsgestaltung durchgeführt. Da-bei erweist sich die Quaderballenlinie als das optimale Verfahren, das durch die Reduzierung des Kraftstoffverbrauchs für den Transport die CO2-Emission um 46% pro Jahr senkt. Die Strohbehandlung durch Zusatz von 4% Harnstoff und 50% Wasser (bezogen auf die Trocken-substanzmenge des Strohs) stellt eine optimale Lösung dar. Aufgrund dessen sollte der Anteil von Aufschlußstroh in der täglichen Ration auf 5 bis 8 kg TS / Kuh u. Tag (abhängig vom Laktationsstadium) erhöht werden. Die Effekte der Quadergroßballen und der anschließenden Harnstoffbehandlung am Ver-brauchsort bringen dem Betrieb eine finanzielle Entlastung von 13% seiner Jahresausgaben für Futtermittel. / Due to the unfavourable climatic conditions for forage production, dairy farms around Da-mascus (Syria) are forced to transport straw from far crop growing regions. The dairy farm covered in this study needs about 400 tonnes of straw to be used as feed which has to be transported from a distance of around 800 km. In the study farm straw covers more than 80% of the forage feed provided. At present the straw is chopped and is being transported in plastic sacks utilising only 45 % of the capacity of the trucks. This indicates the need for improve-ment in truck utilisation through optimisation process such as compacting. The cost of straw is mainly influenced by the cost of compacting and transporting the straw from crop producing regions to the dairy farms located at up to 800 km away from the pro-duction centre. This study was therefore undertaken to evaluate the different treatment methods such as physical (chopping, compacting, etc) and chemical (Urea application) in improving the utili-sation of straw as dairy feed. The study has also included the minimisation of transportation cost and reduction of pollution of the environment through an optimisation process. At the same time attempts were made to increase the transport capacity and reduction of the expendi-ture without affecting the quality of the feed. Through the physical and chemical treatments of straw it was possible to improve the feed value of straw which has enabled us to develop a new ration formulation that could be used on the study farm. The use of square bale to compact the straw has reduced diesel consumption which in turn minimises CO2 emission by 46% per year. The chemical treatment employed by using 4% Urea and 50% water of the straw weight was observed to be optimal. Based on the above chemical treatment procedure, an allowance of 5 to 8 kg DM per cow and day was recommended depending on the lactation stage of the cow. The effect of the square baling in conjunction with the Urea treatment at the dairy farm could reduce the yearly feed expenditure of the farm by 13%.

Thesis focuses on the theory and practice of process analysis. The main objective of this paper is describing the theory of process analysis and its application at the Prague City Hall, particularly processes related to procurement. Thesis describes these processes and suggests their improvements. Thesis will also design the processes that relate to the procurement of City Hall. The work is divided into two parts. The first part deals with a purely theoretical basis of process analysis and the second (analytical) part is focused on the specific application of this knowledge on process analysis of the Prague City Hall, specifically on the processes related to procurement.

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Workplace misbehaviour is seen to be a neglected feature of organizational study (Ackroyd and Thompson; Vardi and Weitz, 2004). Where research has been undertaken into misbehaviour the emphasis tends fall into two broad categories. First of all, organizational behaviour theorists use the term misbehaviour as a means to highlight how the ‘negative’ behaviour of employees gets in the way of formal organizational goals. Secondly, radical sociologists tend to use the term misbehaviour as a means to critique Foucauldian labour process theory. Here an argument is made that suggests the disciplinary affects of new management practices associated with human resource management and total quality management have been overstated. Furthermore, radical sociologists also use the term misbehaviour as means to critique organizational behaviour accounts, which are believed to paint overly optimistic accounts of organizational life. However, on further examination it was discovered that neither a radical sociological approach, nor a traditional organizational behaviour approach, sufficiently addresses the current deficit in our understandings and explanations for workplace misbehaviour. Hence, one of the main themes of this thesis was to design a theoretical and methodological framework to address the deficit in our understandings and explanations. As such, a view was taken of how a radical sociological approach (orthodox labour process analysis) combined with an emerging social psychological perspective (a social identity approach (Haslam, 2001)) could help overcome previous theoretical problems associated with researching misbehaviour. Empirical support for this approach is provided by the detailed examination of the objective and subjective working conditions of four different sets of low status workers. The findings are based on longitudinal covert participant observations, as well as covert interviews and the covert gathering of company documents. The findings depart from previous insights into workplace misbehaviour in stressing the importance of acknowledging and investigating both the organizational and sub-group social identities of low status workers, in relation to such activities. As such, a great deal of the misbehaviour noted in the findings can be attributed to the poor treatment of low status workers by management, yet misbehaviour is equally if not more attributable to the empowering or inhibitive qualities of the many psychological groups that worker can associate with or disassociate themselves from. Recommendations are made about the direction of future research into workplace misbehaviour. There are many suggestions made and include examining misbehaviour in a wider range of settings, sectors and levels of organizations.

Unresolved painful emotional experiences such as bereavement, trauma and disturbances in core relationships, are common presenting problems for clients of psychodrama or psychotherapy more generally. Emotional pain is experienced as a shattering of the sense of self and disconnection from others and, when unresolved, produces avoidant responses which inhibit the healing process. There is agreement across therapeutic modalities that exposure to emotional experience can increase the efficacy of therapeutic interventions. Moreno proposes that the activation of spontaneity is the primary curative factor in psychodrama and that healing occurs when the protagonist (client) engages with his or her wider social system and develops greater flexibility in response to that system. An extensive case-report literature describes the application of the psychodrama method in healing unresolved painful emotional experiences, but there is limited empirical research to verify the efficacy of the method or to identify the processes that are linked to therapeutic change. The purpose of this current research was to construct a model of protagonist change processes that could extend psychodrama theory, inform practitioners’ therapeutic decisions and contribute to understanding the common factors in therapeutic change. Four studies investigated protagonist processes linked to in-session resolution of painful emotional experiences. Significant therapeutic events were analysed using recordings and transcripts of psychodrama enactments, protagonist and director recall interviews and a range of process and outcome measures. A preliminary study (3 cases) identified four themes that were associated with helpful therapeutic events: enactment, the working alliance with the director and with group members, emotional release or relief and social atom repair. The second study (7 cases) used Comprehensive Process Analysis (CPA) to construct a model of protagonists’ processes linked to in-session resolution. This model was then validated across four more cases in Study 3. Five meta-processes were identified: (i) a readiness to engage in the psychodrama process; (ii) re-experiencing and insight; (iii) activating resourcefulness; (iv) social atom repair with emotional release and (v) integration. Social atom repair with emotional release involved deeply experiencing a wished-for interpersonal experience accompanied by a free flowing release of previously restricted emotion and was most clearly linked to protagonists’ reports of reaching resolution and to post session improvements in interpersonal relationships and sense of self. Acceptance of self in the moment increased protagonists’ capacity to generate new responses within each meta-process and, in resolved cases, there was evidence of spontaneity developing over time. The fourth study tested Greenberg’s allowing and accepting painful emotional experience model as an alternative explanation of protagonist change. The findings of this study suggested that while the process of allowing emotional pain was present in resolved cases, Greenberg’s model was not sufficient to explain the processes that lead to in-session resolution. The protagonist’s readiness to engage and activation of resourcefulness appear to facilitate the transition from problem identification to emotional release. Furthermore, experiencing a reparative relationship was found to be central to the healing process. This research verifies that there can be in-session resolution of painful emotional experience during psychodrama and protagonists’ reports suggest that in-session resolution can heal the damage to the sense of self and the interpersonal disconnection that are associated with unresolved emotional pain. A model of protagonist change processes has been constructed that challenges the view of psychodrama as a primarily cathartic therapy, by locating the therapeutic experience of emotional release within the development of new role relationships. The five meta-processes which are described within the model suggest broad change principles which can assist practitioners to make sense of events as they unfold and guide their clinical decision making in the moment. Each meta-process was linked to specific post-session changes, so that the model can inform the development of therapeutic plans for individual clients and can aid communication for practitioners when a psychodrama intervention is used for a specific therapeutic purpose within a comprehensive program of therapy.