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Building upon previous research done on interactivity attributes describing the aesthetic quality of interactions, this paper aims to explore the sense of ow in screen-based interactions, narrowing down to the finer details that make the personality of the interactive experience. The goal is to provide a deeper knowledge on the concrete, expressive qualities of screen based interaction, being “the immaterial material” moulded in the design process. The relevant information for practicing designers is the awareness of what emotions certain interactions elicit and how interactions can be used to convey brand personality.The process conducted followed a research through design methodology, as the aim was to explore the defined design space rather than answer a specific problem. Two major user studies provided insights and refocus in the process along the way to the final result: a set of guidelines and a prototype embodying them. The guidelines provide some details on designing flow experiences on a mobile screen, and are to serve as inspiration and reference to future work and design practice. The prototype, called ‘The Embodiment’ serves as an illustration of the guidelines, as mere words are not able to fully describe the dynamic quality.

Figuring Space; considering the figure in the construction of space in materialist film is an analysis of film space that uses either the image of a figure or the actual figure of the viewer in its construction. The thesis focuses on particular screen works of William Raban, Guy Sherwin, Malcolm Le Grice, Chris Welsby, Nicky Hamlyn, Peter Gidal (all members of the London Filmmakers’ Cooperative) and the Canadian artist Michael Snow. It discusses the works in relation to the basic materials of time, light and sound found in film and video. The thesis looks at the way the film frame was implemented in the work of these artists to challenge preconceived notions of film space. It also highlights the uncertainty of spatial relativity within the screen image once the techniques imposed by the artist undermine previous determinations of positions in space. The frame provides necessary elements with which a reading of a pictorial space can be made. In addition, with some of the works discussed, the frame defines an exterior screen space that at times questions the boundaries between on-screen and off-screen, and fictive space and real space. While in other works that are addressed, binaries exist within which the boundaries of a picture plane are utilized to determine an object’s spatial relativity, which in turn questions the relativity of those boundaries that determine it. The frame that previously confirmed the illusions of space within the pictorial plane could no longer be prescribed as definitive. Calculations of the film space would become dependent upon a point of origin that is situated within actual time and space at the position of the viewer. The figure of paramount importance, when considering the constructs of space within materialist film, is that of the viewer

Progress in technology has resulted in new aids in the form of writing tools which make it easier for pupils to revise their texts. This interview study investigates how four teachers view paper-based and screen-based text processing in the younger years of school. It is still paper-based text revision that dominates in schools, and the teachers point out the shortage of digital tools and competence. The choice of processing method is affected by the aim, whether it concerns content or form. The result shows that digital tools can be of help for pupils with difficulties, but the interviewed teachers also emphasize the value of mastering handwriting, and they would like to see screen-based text processing as a complement to traditional paper-based text processing.

Due to the increasing online commerce in Sweden there are more and more companies who are focusing on their online business and more and more customer are buying clothes online. This means that there has been a transition from the physical store form to the online commerce. Based on this development in the market it aroused an interest in studying customer service, online. Therefore, the purpose of this paper is to study customers experience of customer service from clothing companies within the online industry in Sweden. This carries out by studying if customers experience that they are being encouraged to customer service, what kind of customer service they prefer and the reasons for it. Therefore, we initially make an introductory study of some of the websites belonging to the following clothing companies: H&M, Gina Tricot, Nelly, Boozt, Ellos and Bubbleroom. The main empirical study consists of 15 participants who are divided into three focus groups. To be able to analyse the collected material, three theories are applied: The Customer Contact Theory, Customer Service Life Cycle theory and Social Presence Theory. In terms of the results we alltogether, observe that the participants experience that companies are encouraging customers to use customer service, mainly through different options available on their website, instead of direct contact over the phone. It is also generally shown that the participants prefer screen-based customer service rather than telephone-based customer service. This study is written in the Swedish language. / På grund av den ökande näthandeln i Sverige fokuserar allt fler företag på sin online verksamhet och allt fler kunder handlar kläder online där det har skett en övergång från den fysiska butiksformen till online handeln. Utifrån denna utveckling på marknaden väckte det ett intresse att studera kundservice online. Syftet med denna undersökning är att undersöka konsumenters upplevelse av kundservice som erbjuds av företag som bedriver online handel inom klädbranschen i Sverige. Detta sker genom att studera om konsumenter upplever att de uppmuntras till kundservice, vilken form av kundservice de föredrar och vad som står bakom detta. Därmed görs det först en inledande studie av en del webbsidor som tillhör klädföretag inom online handeln, närmare bestämt: H&M, Gina Tricot, Nelly, Boozt, Ellos och Bubbleroom. Den huvudsakliga empiriska studien består av 15 deltagare fördelat på tre fokusgrupper. För att analysera det insamlade materialet tillämpas tre teorier: The Customer Contact Theory, Customer Service Life Cycle Theory och Social Presence Theory. När det gäller resultatet observerar vi sammantaget att deltagarna upplever att företag uppmuntrar kunder att använda kundservice, främst genom olika alternativ som finns tillgängliga på deras webbsida istället fördirekt kontakt via telefon. Det visar sig även generellt sett att kunder föredrar skärmbaseradkundservice framför telefonbaserad kundservice.