No description available.

The purpose of this qualitative case study is to evaluate an early stage survey skill developed for the social robot Furhat, and look into how the user experience (UX) and voice user interface (VUI) of that skill can be improved. Several qualitative methods have been used: expert evaluations using heuristics for human-robot interaction (HRI), user evaluations including observations and interviews, as well as a quantitative questionnaire (RoSAS – Robot Social Attribution Scale). The empirical findings have been classified into the USUS Evaluation Framework for Human-Robot Interaction. The user evaluations were performed in two modes, one group of informants talked and interacted with Furhat with the support of a graphical user interface (GUI), and the other group without the GUI. A positive user experience was identified in both modes, showing that the informants found interacting with Furhat a fun, engaging and interesting experience. The mode with the supportive GUI could be suitable in noisy environments, and for longer surveys with many response alternatives to choose from, whereas the other mode could work better for less noisy environments and for shorter surveys. General improvements that can contribute to a better user experience in both modes were found; such as having the robot adopt a more human-like character when it comes to the dialogue and the facial expressions and movements, along with addressing a number of technical and usability issues. / Syftet med den här kvalitativa fallstudien är att utvärdera en enkätskill för den sociala roboten Furhat. Förutom utvärderingen av denna skill, som är i ett tidigt skede av utvecklingen, är syftet även att undersöka hur användarupplevelsen (UX) och röstgränssnittet (VUI) kan förbättras. Olika kvalitativa metoder har använts: expertutvärderingar med heuristik för MRI (människa-robot-interaktion), användarutvärderingar bestående av observationer och intervjuer, samt ett kvantitativt frågeformulär (RoSAS – Robot Social Attribution Scale). Resultaten från dessa har placerats in i ramverket USUS Evaluation Framework for Human- Robot Interaction. Användarutvärderingarna utfördes i två olika grupper: en grupp pratade och interagerade med Furhat med stöd av ett grafiskt användargränssnitt (GUI), den andra hade inget GUI. En positiv användarupplevelse konstaterades i båda grupperna: informanterna tyckte att det var roligt, engagerande och intressant att interagera med Furhat. Att ha ett GUI som stöd kan passa bättre för bullriga miljöer och för längre enkäter med många svarsalternativ att välja bland, medan ett GUI inte behövs för lugnare miljöer och kortare enkäter. Generella förbättringar som kan bidra till att höja användarupplevelsen hittades i båda grupperna; till exempel att roboten bör agera mer människolikt när det kommer till dialogen och ansiktsuttryck och rörelser, samt att åtgärda ett antal tekniska problem och användbarhetsproblem.

Autonomous robots interacting with humans in a social setting must consider the social-cultural environment when pursuing their objectives. Thus the social robot must perceive and understand the social cultural environment in order to be able to explain and predict the actions of its human interaction partners. This dissertation contributes to the emerging field of human-robot interaction for social robots in the following ways: 1. We used the social calculus technique based on culture sanctioned social metrics (CSSMs) to quantify, analyze and predict the behavior of the robot, human soldiers and the public perception in the Market Patrol peacekeeping scenario. 2. We validated the results of the Market Patrol scenario by comparing the predicted values with the judgment of a large group of human observers cognizant of the modeled culture. 3. We modeled the movement of a socially aware mobile robot in a dense crowds, using the concept of a micro-conflict to represent the challenge of giving or not giving way to pedestrians. 4. We developed an approach for the robot behavior in micro-conflicts based on the psychological observation that human opponents will use a consistent strategy. For this, the mobile robot classifies the opponent strategy reflected by the personality and social status of the person and chooses an appropriate counter-strategy that takes into account the urgency of the robots' mission. 5. We developed an alternative approach for the resolution of micro-conflicts based on the imitation of the behavior of the human agent. This approach aims to make the behavior of an autonomous robot closely resemble that of a remotely operated one.

Through an experimental theatre play, this thesis explores the development of human-like agency in contemporary “social robot” technology. The entrance point of this study is the gender gap and lack of diversity in contemporary AI/robot development, with an emerging need for interdisciplinary research across robot technology and social sciences. Using feminist technoscience and critical posthumanism as the theoretical framework, this research involves an analysis of a particular social robot case, currently being developed at Furhat Robotics in Stockholm. Inspired by Judy Wajcman (2004), I analyze how socially intelligent machines impact perceptions of human agency, body, gender, and identity within cultural contexts and through interaction. The first part of the empirical research is carried out in the robot-lab. The robot is then, in the second part, invited to perform as an actor in a theatre play. Entangled amidst the other players and audience members, a queered agency starts to reveal itself through human-machine “intra-action” and embodiment (Barad 2003). Human-like agency in machines is shown to be a complex matter, drawing the conclusion that human-beings are vulnerable to a myriad of entanglements and preconceptions that artificial intelligence potentially embodies.

Bientôt, les robots ne travailleront plus de manière isolée mais avec nous. Ils entrent peu à peu dans notre vie de tous les jours pour coopérer, assister, aider, servir, apprendre, enseigner ou même jouer avec l'homme. Dans ce contexte, nous considérons que ce ne doit pas être à l'homme de s'adapter au robot. Au contraire, le robot doit être capable d'intégrer, dans ses stratégies de planification et de décision, différents facteurs d'effort et de confort et de prendre en compte les préférences et désirs de l'homme ainsi que les normes sociales de son environnement. Tout en respectant les principes de sécurité réglementaire, le robot doit se comporter, naviguer, manipuler, communiquer et apprendre d'une manière qui soit pertinente, acceptée et compréhensible par l'homme. Cette thèse explore et définit les ingrédients clés nécessaires au robot pour développer une telle intelligence socio-cognitive. Elle définit également un cadre pour l'interaction homme-robot permettant de s'attaquer à ces challenges dans le but de rendre le robot socialement intelligent / Robots will no longer be working isolated from us. They are entering into our day-to-day life to cooperate, assist, help, serve, learn, teach and play with us. In this context, it is important that because of the presence of robots, the human should not be on compromising side. To achieve this, beyond the basic safety requirements, robots should take into account various factors ranging from human’s effort, comfort, preferences, desire, to social norms, in their various planning and decision making strategies. They should behave, navigate, manipulate, interact and learn in a way, which is expected, accepted, and understandable by us, the human. This thesis begins by exploring and identifying the basic yet key ingredients of such socio-cognitive intelligence. Then we develop generic frameworks and concepts from HRI perspective to address these additional challenges, and to elevate the robots capabilities towards being socially intelligent