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This article provides an overview of the Tools for Outreach and Teaching Series (TOTS) at UBC Library. The series was created by three UBC Librarians to enable library staff to learn from each other about social software and other emerging technologies that might be useful in their work.

This study is motivated by several factors. First, the current increase in the number of products developed for business labeled “social software” to support social networking at work. Secondly, there is a great deal of skepticism and question marks concerning social software’s usefulness, usability and added value to the corporate world. There is also uncertainty of the side effects and how these factors can be measured and concerns if a SSE can act as an integrated part of the daily routines for employers work or not.Online social networking is slowly making its way into the enterprise world for two main reasons. First, many large enterprises are located at different sites and there are issues in communication and cooperation between teams and employees spread over the world that have to communicate. Incitements for using social software in enterprise are also closely related to the strategy of a one business system for the whole enterprise. Secondly, as an employee generational shift takes place and established ways of socializing in private life often include using Social Network Services (SNS).There is skepticism towards Social Software (SS) and (SNS) in the corporate world concerning its value, use and Return on Investment (ROI). There have been measuring and analysis of quantitative data derived from SNS activity that can display interconnections between nodes but reflects nothing of the nature of the content shared between these nodes. This technical approach in creating incitements for investing in SS does not seem increase credibility for Social Software Enterprise (SSE).

Das Ziel der Arbeit ist es, die Vielfalt unterschiedlicher Einsatzmöglichkeiten von Social Software in der Hochschullehre unter einer didaktischen Perspektive kritisch in den Blick zu nehmen. So wird entsprechenden Webanwendungen im mediendidaktischen Diskurs das Potenzial zugesprochen, Lern- und Bildungsprozesse zu unterstützen. Jenseits dieser Potenziale sind bisher jedoch kaum typische Probleme beachtet worden, die mit dem Einsatz von Social Software in der Hochschule einhergehen. Zur Annäherung an den Forschungsgegenstand werden im ersten Teil der Arbeit (lehr- und) lerntheoretische Potenziale von Social Software anhand von Literatur aufgearbeitet. Für die Entwicklung eines konzeptuellen Rahmens für eine vergleichende Darstellung unterschiedlicher Umsetzungen werden ferner verschiedene didaktische Beschreibungs- und Analysemodelle diskutiert. Im zweiten Teil der Arbeit wird eine systematische – jedoch vom Umfang her begrenzte und dementsprechend exemplarische – Sichtung und Analyse empirisch basierter Arbeiten zum Einsatz von Social Software in der Hochschullehre durchgeführt. Mit Hilfe eines modifizierten didaktischen Szenariomodells wird die Vielfalt unterschiedlicher Einsatzformen kategoriengeleitet dargestellt. Als zentrales Thema hinsichtlich typischer Probleme konnte das Ausbleiben studentischer Partizipation sowie der Umgang der Lehrenden mit dieser Problematik herausgearbeitet werden. / The aim of this thesis is to critically examine the use of social software for teaching and learning in higher education. The potential of these tools to support learning and teaching has been widely debated on a theoretical level. Beyond these potentials little attention has been paid to typical problems. The thesis begins by reviewing literature on previous research at field of social software in institutional settings. Discussing various educational and analytical models, a conceptual framework is developed for a comparative analysis of different higher education settings using social software. In the empirical part of the thesis a systematic – but limited in scope and therefore exemplary – review of empirically based articles was carried out. Using a modified educational scenario model the diversity of higher education settings with social software is presented. On this basis, it may be concluded that the lack of students’ participation and teachers’ strategies to cope with this lack are typical problems.

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Der Beitrag untersucht Besonderheiten der Nutzung von Weblogs in unterschiedlichen Anwendungszusammenhängen. Nach einer theoretischen Einführung in den Bereich des informellen Lernens und der technischen Unterstützung mit Hilfe von Social Software werden in drei Fallstudien die Implikationen, Potenziale, aber auch Probleme der Verwendung von Weblogs in Arbeits- und Lehrzusammenhängen sowie zu privaten Zwecken aufgezeigt.

Die Dissertation untersucht, welche individuellen Einflussfaktoren Wissenschaftler zur Wissensteilung mittels Social Software motivieren. Dazu werden universitäre Wissenschaftler, ihre Stakeholder und typische Karrierewege sowie die Bereiche Open Science und Open Educational Resources beleuchtet. Im Anschluss wird die Anwendbarkeit existierender Theorien der Technologieakzeptanz und der Wissensteilung (insbesondere in virtuellen Communities) auf die Wissensteilung von Wissenschaftlern mittels Social Software untersucht. Darauf aufbauend werden potentielle Einflussfaktoren identifiziert und ein spezifisches Erklärungsmodell abgeleitet. Dieses wird mittels Online-Umfragen empirisch überprüft und verfeinert.

Purpose Facing the dilemma between collaboration and privacy is a continual challenge for users. In this setting, this paper discusses issues of a highly flexible role management integrated in a privacy-enhanced collaborative environment. Design/methodology/approach The general framework was provided by former findings of several research projects, i.e., collaborative platform BluES and projects of privacy and identity management PRIME and PrimeLife. The role management concept bases on a literature survey and has been proofed by integration into the privacy-enhanced environment BluES’n. Findings A three-dimensional role management concept was developed describing users’ rights, tasks, and positions. A discussion on how to fulfill privacy requirements yielded that a semi-automated decision making regarding the use of roles with different identities is reasonable to support users’ control of their privacy when interacting with others. Research limitations/implications The concept of flexible role management complies with the requirements of privacy-enhanced collaborative environments. However, a fully automated approach of rule-based information disclosure is not possible as such decisions depend on personal and situational aspects. Practical implications Using the example of a flexible role management concept, research described in this paper demonstrates that privacy and interaction concerns can be balanced and should be considered in application design processes. Social implications Concepts of privacy-enhanced collaborative environments allow respecting privacy-related attitudes and could improve the quality of service consumption. Originality/value The paper demonstrates contrasts between collaboration and privacy attitudes and presents solutions for the integration of role management to overcome this initially supposed contradiction.

Purpose Facing the dilemma between collaboration and privacy is a continual challenge for users. In this setting, this paper discusses issues of a highly flexible role management integrated in a privacy-enhanced collaborative environment. Design/methodology/approach The general framework was provided by former findings of several research projects, i.e., collaborative platform BluES and projects of privacy and identity management PRIME and PrimeLife. The role management concept bases on a literature survey and has been proofed by integration into the privacy-enhanced environment BluES’n. Findings A three-dimensional role management concept was developed describing users’ rights, tasks, and positions. A discussion on how to fulfill privacy requirements yielded that a semi-automated decision making regarding the use of roles with different identities is reasonable to support users’ control of their privacy when interacting with others. Research limitations/implications The concept of flexible role management complies with the requirements of privacy-enhanced collaborative environments. However, a fully automated approach of rule-based information disclosure is not possible as such decisions depend on personal and situational aspects. Practical implications Using the example of a flexible role management concept, research described in this paper demonstrates that privacy and interaction concerns can be balanced and should be considered in application design processes. Social implications Concepts of privacy-enhanced collaborative environments allow respecting privacy-related attitudes and could improve the quality of service consumption. Originality/value The paper demonstrates contrasts between collaboration and privacy attitudes and presents solutions for the integration of role management to overcome this initially supposed contradiction.