Ur teori och empiri har det i studien framkommit att projektbaserade organisationer somerbjuder kundanpassade tjänster är karaktäriserade av tyst kunskap. Tyst kunskap innebär attkunskapen är baserad på personliga upplevelser och erfarenheter och kan förklaras som sakerman vet utan att man vet dem. Tysta kunskaper är därför svårare att hantera och ta tillvara pådå de till största del delas genom observation, imitation och informella möten. Det har ocksåframkommit att just organisationer av den angivna karaktären är i störst behov av att delakunskap och använda den som ett verktyg för att nå framgång.Syftet med studien är att beskriva och analysera projektorganisationer i form av serviceföretagsom specifikt säljer kundanpassade tjänster för att förstå, tolka och identifiera faktorer sommöjliggör eller försvårar kunskapshantering. För att kunna uppnå det har vi valt att undersökahur sådana organisationer arbetar med kunskapshantering idag och utifrån det dra slutsatserkring viktiga faktorer. I avsikt att göra det valde vi att använda oss utav tre styckenfallföretag. Ute på företagen intervjuade vi två stycken personer på varje företag med de olikabefattningarna VD, account manager och projektledare. Det gjorde vi för att få en bredare bildsom inte är begränsad till ett visst arbetsområde inom organisation. Eftersom att vi villeundersöka deras inställning och åsikter kring ett specifikt område valde vi att genomförasemistrukturerade intervjuer.Resultatet stämde i flera fall överens med teorin. Det bekräftades att företagen i allt för storutsträckning arbetar med en hantering av den explicita kunskapen, genom enkodifieringsstartegi, när de till största del borde satsa på att hantera den tysta via enpersonifieringsstrategi. Däremot visade resultatet till skillnad från teorin att respondenternavar positiva till kunskapshantering och hade en stor vilja att dela kunskap med varandra ochlära sig nya saker. Resultatet visade också att tiden är den faktor som till största del förhindrarett aktivt kunskapsarbete och att det därav borde ligga i organisationens intresse att tillgodosebehovet av tid.Slutsatsen blev att det finns två faktorer som är viktiga för organisationer av denna karaktär.Dessa är företagets ansträngning i form av tid och resurser och de anställdas inställning tillkunskapshantering. Det blev tydligt att dessa två faktorer är beroende av varandra och att detillsammans kan skapa goda förutsättningar för spridning av den tysta kunskapen.

Tacit knowledge sharing has featured strongly in knowledge management literature in the last two decades. Knowledge management is an essential component attributed to underpinning organisational success and tacit knowledge sharing contributes directly to enhancing knowledge creation and to obtaining a competitive advantage in the business environment. Over the same period Communities of Practice (CoP) have risen in prominence as vehicles for tacit knowledge sharing and are seen as hotbeds of informal learning processes. There is, however, limited research into what may influence tacit knowledge sharing in CoPs. Additionally, although recognised as knowledge intensive organisations there has been limited research into knowledge sharing within and across educational institutions. The higher education (HE) sector in general has undergone significant change from a complex evolving landscape of political upheaval, funding divergence and an increasingly competitive worldwide market. Knowledge creation, combining and leveraging to improve an institution's performance, should therefore be considered of critical importance. Information Technology (IT) and Digital leadership have a key role in transforming Universities to meet the challenges in a global knowledge economy. The IT community within HE has a Sector Professional Organisation (SPO) that supports a number of voluntary CoPs which have operated over the last twenty years. The aim of the research was to explore the dimensions of tacit knowledge sharing in Communities of Practice working within the Higher Education Information Technology Sector. The study was undertaken from an interpretivist stance and used a phenomenological design with semi-structured interviews with participants who had experience of membership spanning several CoPs as the key data collection technique. The analysis was thematic in nature and brought to light expected and unexpected themes from the experiences of the participants. The key contribution is centered on the study findings that link the nature and movement of tacit knowledge from the core to the periphery of the CoP with its membership and leadership behaviors that are impacting on its success. From this a conceptual model that informs future HE IT CoP design and key leadership characteristics necessary for success, whilst supporting transferability, due to the findings' close association with tacit knowledge sharing was developed and is presented.

As a consequence of an aging workforce, electric utilities are at risk of losing their most experienced and knowledgeable electrical engineers. In this research, the problem was a lack of understanding of what electric utilities were doing to capture the tacit knowledge or know-how of these engineers. The purpose of this qualitative research study was to explore the tacit knowledge capture strategies currently used in the industry by conducting a case study of 7 U.S. electrical utilities that have demonstrated an industry commitment to improving operational standards. The research question addressed the implemented strategies to capture the tacit knowledge of retiring electrical engineers and technical personnel. The research methodology involved a qualitative embedded case study. The theories used in this study included knowledge creation theory, resource-based theory, and organizational learning theory. Data were collected through one time interviews of a senior electrical engineer or technician within each utility and a workforce planning or training professional within 2 of the 7 utilities. The analysis included the use of triangulation and content analysis strategies. Ten tacit knowledge capture strategies were identified: (a) formal and informal on-boarding mentorship and apprenticeship programs, (b) formal and informal off-boarding mentorship programs, (c) formal and informal training programs, (d) using lessons learned during training sessions, (e) communities of practice, (f) technology enabled tools, (g) storytelling, (h) exit interviews, (i) rehiring of retirees as consultants, and (j) knowledge risk assessments. This research contributes to social change by offering strategies to capture the know-how needed to ensure operational continuity in the delivery of safe, reliable, and sustainable power.

<p>Undersökningar visar att lärare, till skillnad från många andra professionella yrkesgrupper, sällan refererar till teorier när de anger vilka motiv deras praktiska verksamhet har. Den kollegiala diskussionen bland lärare är sällan av teoretisk karaktär utan handlar ofta om praktiska förhållanden . En stor del av lärarkunskapen verkar vara ”tyst”.” Tyst kunskap ska här förstås som erfarenhetsbaserad kunskap som uppnås genom praktiserande verksamhet, en typ av förtrogenhetskunskap som kräver överblick över situationen man befinner sig i. I det här arbetet studerar jag relationen mellan lärarens reflektioner om sin egen praktik i relation till lärarens syn på elevernas progression under kemilaborationer. Syftet med undersökningen är att ge några bilder av tankemönster man möter i diskussionen kring undervisningen i kemi. Tankemönster i samband med undervisning ses här som delar av lärarens tysta kunskap. Den empiriska undersökningen baseras på intervjuer med kemilärare på gymnasie- och högstadieskolor. I undersökningen identifieras några aspekter av kemilärares tysta kunskap i relation till elevers lärandeprocess under kemilaborationer. Resultaten visar en koppling till litteratur och forskning inom området för hur effektiv undervisning kan bedrivas.</p> / <p>Investigations show that teachers, in contrast to many other professionals, seldom refer to theories in discussions about the motives in their practice. Professional discussions among teachers often deal with practical matters and rarely about theoretical issues. Major parts of teachers’ knowledge seem to be tacit. Tacit knowledge should be understood as knowledge received by practical experience, a type of confidential knowledge. In this work I have studied the relation between teachers’ reflections about their own practice and the teachers’ views of the students’ progression in learning during laboratory courses. The aim of this paper is to find some of the common thoughts shared by chemistry teachers, which are expressed when describing their practice. These kinds of “mind patterns” are here comprehended as part of the teachers’ tacit knowledge. The empirical investigation is based on interviews with chemistry teachers in upper level of compulsory school and in upper secondary school. The results of the investigation indicate connections to research and literature about effective learning.</p>

Undersökningar visar att lärare, till skillnad från många andra professionella yrkesgrupper, sällan refererar till teorier när de anger vilka motiv deras praktiska verksamhet har. Den kollegiala diskussionen bland lärare är sällan av teoretisk karaktär utan handlar ofta om praktiska förhållanden . En stor del av lärarkunskapen verkar vara ”tyst”.” Tyst kunskap ska här förstås som erfarenhetsbaserad kunskap som uppnås genom praktiserande verksamhet, en typ av förtrogenhetskunskap som kräver överblick över situationen man befinner sig i. I det här arbetet studerar jag relationen mellan lärarens reflektioner om sin egen praktik i relation till lärarens syn på elevernas progression under kemilaborationer. Syftet med undersökningen är att ge några bilder av tankemönster man möter i diskussionen kring undervisningen i kemi. Tankemönster i samband med undervisning ses här som delar av lärarens tysta kunskap. Den empiriska undersökningen baseras på intervjuer med kemilärare på gymnasie- och högstadieskolor. I undersökningen identifieras några aspekter av kemilärares tysta kunskap i relation till elevers lärandeprocess under kemilaborationer. Resultaten visar en koppling till litteratur och forskning inom området för hur effektiv undervisning kan bedrivas. / Investigations show that teachers, in contrast to many other professionals, seldom refer to theories in discussions about the motives in their practice. Professional discussions among teachers often deal with practical matters and rarely about theoretical issues. Major parts of teachers’ knowledge seem to be tacit. Tacit knowledge should be understood as knowledge received by practical experience, a type of confidential knowledge. In this work I have studied the relation between teachers’ reflections about their own practice and the teachers’ views of the students’ progression in learning during laboratory courses. The aim of this paper is to find some of the common thoughts shared by chemistry teachers, which are expressed when describing their practice. These kinds of “mind patterns” are here comprehended as part of the teachers’ tacit knowledge. The empirical investigation is based on interviews with chemistry teachers in upper level of compulsory school and in upper secondary school. The results of the investigation indicate connections to research and literature about effective learning.

<p>The aim of this study was to determine whether or not knowledge was shared and created in the library of the University of the Western Cape (UWC). The study adopted the SECI model of Nonaka and Takeuchi (1995) as its theoretical framework. The service delivery points at the UWC library are as follows:&nbsp / Circulation section, which deals with walk-in&nbsp / users. These are users who, on a daily basis borrow books from and return books to the library. This section normally deals with queries such as users whose library cards are&nbsp / blocked due to outstanding library fines. It comprises front - desk staff, shelf attendants and inter-library loan staff members.&nbsp / Staff members working in the information section (IS)&nbsp / are referred to as faculty librarians (FAC/L&rsquo / s), who are regarded as section heads and liaise with faculties on campus on a regular basis. The information section deals with walk-in&nbsp / users on a daily basis.&nbsp / The other sections, namely cataloguing, acquisition and periodicals, provide mostly &lsquo / behind the scenes&rsquo / services, but their work is of such a nature that&nbsp / users have no access to their sections due to the strict policy with regard to areas of the library in which staff are working with new books and journals. Books and journals that are&nbsp / not on the cataloguing system are kept in the acquisitions and cataloguing section. This also has a significant impact on service delivery in the library. These sections have to&nbsp / ensure that books and journals are processed, in order for users to get access to these resources. This study attempted to answer the following research questions&nbsp / Is there&nbsp / evidence of knowledge sharing and creation in the UWC library? If so, what practices currently exist?&nbsp / How do staff share and create knowledge for service delivery not with general&nbsp / library users, but within and between the acquisitions, cataloguing and information sections?</p>

The aim of the study was to examine the knowledge that school counsellors in Swedish schools have about young women with anxiety disorders. The study also examines how the counsellors act when there is a suspicion or a case of anxiety in a female student. With a qualitative approach eight school counsellors were interviewed. The theoretical approach that was used is the sociology of knowledge. Some of the study’s conclusions are that anxiety disorders are frequent among young girls. School counsellors have different types of education and work experiences which can affect their understanding of anxiety disorders. There are similar opinions among the school counsellors regarding the definition of anxiety and that it is a serious condition where the affected needs some sort of support or help to handle it. The results and conclusions confirm and extend the previous research made on the subject.

The assertion that knowledge of architecture is not an objective canon, but rather the knowledge of its practice, requires an inquiry into its personal dimension, which cannot be articulated completely. The investigations on the inarticulate (tacit) portion of knowledge in Polanyi&#039 / s works enable an inquiry into the act of comprehension with its cognitive value. This inquiry regards architectural knowledge as personal and acquired through experiences of comprehending meanings in personal problem solving processes like designing. The reorganization of knowledge through articulation is explained to be possible by comprehending the meaning transmitetd through the articulate. Continuity is viewed through the idea that, the comprehended meaning irrevocably enlarges personal knowledge and contributes to the comprehended meaning in the upcoming experiences of the individual. This approach to continuity is the account for regarding architectural education as a self conducted act that lasts as long as the individual continues comprehending. The first year architecture education is regarded as a time limited external support for preparing the students for this continuous self-education. The discussion of the thesis is structured around the depicted polar tension of the first year design studio / between the conformist tendency of the students and the instructors&#039 / attitude to enable students&#039 / creative experience. The first year of institutional education on architecture is significant for the opportunities it provides for the students&#039 / transition form confomism to creativity. The aim is to illustrate how it functions for transition to reintroduce the students&#039 / personal dimension into their articulations in the first year design studio practice. This attitude is displayed by exemplifying the setting designs and practices for students&#039 / reorganization of knowledge through the creative act of articulation. The thesis adopts in its discussions that the design exercise is a task handled not only for design learning but also for learning how to learn from the design act, which enables the development of creative skills.

<p><i>The Duke of Uncertainty - Aspects of Professional Skill</i>is a dissertation whose title is a literary metaphor designedto draw attention to encounters with unforeseen problems anddilemmas at work.</p><p>The first part of the dissertation presents the skill andtechnology tradition that has developed over the last twentyyears through explorative case studies. These have covered theskills of various occupational groups, such as processoperators in the paper-and-pulp and chemicals industries,managers and systems engineers working on real timeapplications in specialized knowledge intensive firms as wellas doctors and nurses.</p><p>The theoretical perspective is the epistemology of skillfocusing on the phenomenon of tacit knowledge. This has itsroots in Wittgenstein's philosophy of language as developed bythe philosophers Allan Janik and Kjell S. Johannessen.</p><p>The methodological framework develops indirect analogicalthinking which is a prerequisite for knowledge based onexperience, through exemplification.</p><p>The empirical part of the work shows knowledge offamiliarity among members of an occupational group with lowformal training but extensive practical experience, namelyassistant nurses. A comparative analysis is undertaken inrelation to previous case studies in the field of skill andtechnology aimed at occupational groups with high formaleducational qualifications.</p><p>A particular aspect to which attention is drawn is therhythm in work that unites occupational groups regardless ofeducational background. Occupational skill is treated as acapacity developed to find rhythm in action when confrontedwith situations that are hard to handle. The dissertationconsiders aspects that can be tried out in other occupationalarenas and paves the way for identifying phenomena in workinglife that hinder the development of rhythm in work.</p><p>The dissertation contributes to the setting-up ofundergraduate-level training for groups of people who have notpreviously had access to higher education, and aims tointroduce new aspects into the development of analoguethinking.</p><p><b>Key words</b>: practical versus theoretical knowledge, skillof epistemology, tacit knowledge, comparative case study,literary metaphor, analogical thinking, indirect method,occupational training.</p>

Denna studie syftar till att inom fältet knowledge management, samt ur ett situerat lärandeperspektiv, skapa en ökad förståelse för hur medarbetares tysta yrkeskunnande synliggörs, delas, integreras och reproduceras i organisationen. För att möjliggöra undersökandet av detta syfte har tre frågeställningar definierats; I vilka situationer synliggörs tyst yrkeskunnande? Hur delas tyst yrkeskunnande? Vilken roll spelar organisationskulturen för delande av tyst yrkeskunnande? Det empiriska materialet har samlats in genom nio semistrukturerade intervjuer på det undersökta fallföretaget. Resultatet från intervjuerna har analyserats med utgångspunkt i Säljös (2005) situerade lärandeperspektiv, Alvesson &amp; Kärremans (2001) modell Four Knowledge Management Approaches samt Nonaka &amp; Takeuchis (1995) SECI-modell. Studiens resultat visar att det förekommer tyst yrkeskunnande i verksamheten och att detta kunnande i stor utsträckning handlar om organisationskännedom, relationsmässiga kunnanden samt identifiering med förebilder. Vidare visar resultatet att det tysta yrkeskunnandet främst synliggörs, delas och reproduceras genom social interaktion där medarbetare får möjligheten att interagera med kollegor från olika delar av verksamheten. Resultatet visar också att tyst yrkeskunnande utvecklas i takt med att erfarenheten växer och att kunnandet är en form av erfarenhetsbaserad kunskap. Studien visar också att organisationskulturen har stor inverkan på delandet av det tysta yrkeskunnandet, som främjas genom en tillåtande kultur där delandet av kunskap uppmuntras och integreras i verksamheten i form av en levande coachingkultur. / The purpose of this study is to, within the field of knowledge management as well as from a situated learning perspective, create a better understanding of how employees tacit knowing is being made visible, shared, integrated and reproduced within the organization. To further specify the purpose of this study the three following questions have been created; In what situations are tacit knowing being made visible? How is tacit knowing shared? What role does the organizational culture have when tacit knowing is shared? The empirical data has been collected through nine semi-structured interviews at the examined company. The results of the interviews have been analysed on the basis of Säljö’s (2005) situated learning-perspective, Alvesson &amp; Kärreman’s (2001) model Four Knowledge Management Approaches and Nonaka &amp; Takeuchi’s (1995) SECI-model. The results of this study show that tacit knowing exists within the company and that this knowing is focused around organizational knowledge, interpersonal skills and the identification with role models. Furthermore, the results show that tacit knowing is mostly made visible, shared and reproduced through social interaction where employees have the opportunity to interact with colleagues from different parts of the organization. The study also shows that tacit knowing grows with experience and that it is a form of experience-based knowing. The study also shows that organizational culture has a major impact on the sharing of tacit knowing, promoted by an allowing and supportive culture in which the sharing of knowledge is encouraged and integrated into the organization in the form of a live coaching culture.