BakgrundTelefonrådgivning är en stor del av hälso- och sjukvården och den expanderar både i Sverige och globalt. Varje år inkommer cirka fyra miljoner samtal till nationella sjukvårdsrådgivningen i Sverige. Telefonsjuksköterskan har en central roll att bedöma patientens symtom och besluta om behov av vård. SyfteSyftet med litteraturöversikten var att beskriva sjuksköterskors upplevelser att arbeta med telefonrådgivning MetodUppsatsen är en strukturerad litteraturöversikt med sammanställning av 16 artiklar med kvalitativ samt kvantitativ ansats. Artiklarna har sökts i två olika databaser CINAHL och PubMed och analyserats med stöd av guiden för generella dataanalys i litteraturöversikter. ResultatFaktorer som sjuksköterskor upplevde underlättade i symtombedömningen via telefon var användning av beslutsstödsystem, bra samarbete med kollegor samt erfarenhetsbaserade strategier. Tidsbristen och en dålig arbetsmiljö försvårade sjuksköterskors symtombedömning samt hinder i beslutsstödsystemen. Sjuksköterskor lyfte behovet av förändrade rutiner och vikten av utbildning som en lösning för hantering av svåra samtal. SlutsatsKommunikationen lyfts som det centrala i telefonrådgivning och det framkommer tydligt att bristande kommunikation ökar risken för missförstånd och därmed hotar patientsäkerheten. Att kommunicera utan visuell kontakt försämrar bedömningsförmågan framförallt i situationer där visuell kontakt är nödvändig. / BackgroundTelephone counseling is a large part of healthcare and it is constantly expanding both in Sweden and globally. Each year, approximately four million calls are received to the Swedish Healthcare Direct. Telephone nurses have a central role to assess the patient's symptoms and decide the need for care. AimThe aim of the literature review was to describe registered nurses' experiences of working with telephone counselling. MethodThe study is a structured literature review with a compilation of 16 articles with both qualitative and quantitative approach. The articles have been searched in two different databases CINAHL and PubMed and analyzed with the support of the guide for general data analysis in literature reviews. ResultsFactors that nurses felt as facilitated symptom assessment via telephone were the use of decision support systems, good collaboration with colleagues and experience-based strategies. The lack of time and a poor work environment made it difficult for nurses to assess symptoms and obstacles in the decision support systems. Nurses highlighted the need for changed routines and the importance of training as a solution for handling difficult conversations. ConclusionsCommunication is highlighted as central to telephone counseling and it is clear that a lack of communication increases the risk of misunderstandings and threatens patient safety. Communicating without visual contact impairs the nurse's assessment skills, especially in certain situations where visual contact is necessary.

This dissertation argues that the current preponderance of femme-styled AI voiceassistants (AI VAs) represents part of an evolving communication infrastructure which reifies women’s voices as at once unique and universal in their helpfulness, while also normalizing the invisibility and immateriality of their labor. To trace the evolution of this gendered, sonic infrastructure, I conduct a critical discourse analysis with attention to four key historical moments: the dawn of telephony and the concomitant American “voice culture” obsession; the reign of the Bell Telephone Company, whose women operators were trained to deliver “the voice with a smile”; the increased automation and technological displacement of live operator service; and finally, the modern zeitgeist of popular AI voices. In each era, I examine popular and official discourses surrounding the role of women’s voices in telecommunications labor with special attention to corporate communications from the AT&T Archive & History Center in Warren, NJ. Throughout this analysis, I turn to Susan Leigh Star’s multi-dimensional definition of infrastructure to consider how such discourses act as sites of “encoding and standardizing” which naturalize women’s voices as “ready-to-hand” features of modern communication and information systems. Moreover, I ask: when feminine voices become independent of laboring bodies, where is power? / Media & Communication

published_or_final_version / Business Administration / Master / Master of Business Administration

A prevention-oriented telephone line intended as an intervention program for latchkey children was studied to determine its impact on the self-esteem, anxiety level, and in-school and at-home behavior of these children.

The topic of this work is the administration of medicine following a face-to-face and telephone madication-related orders at hospitals. The methods used in the theoretic part of this work included both discussions with representatives of health care providers and the analysis of documents. Based on the description and analysis of the set-up of verbal madication-related orders as featured in the accreditation standards of four healthcare accreditation organisations and internal rules of five hospitals, the author of this work seeks to identify any possible risk elements of verbal orders, and to propose ways how to modify such parts of standards and rules so as to make the verbal ordination less risky. Whether or not the verbal medication-related orders at hospitals is a lege artis procedur depends first of all on the situation in which the verbal order is issued, on the authorization or qualifications of health employees who are involved in the implementation of such verbal order, and on the strict observance of procedures concerning the communication (including its recording into the medical documentation). Although verbal madication-related order represents risk arising from the ordinance's communication, forensic, or specialist consequence, no greater attention has been paid to them so far. There...

by Lam Lai-Wah. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 77-78). / ABSTRACT --- p.ii / TABLE OF CONTENT --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / LIST OF TABLES --- p.vii / ACKNOWLEDGMENT --- p.viii / Chapter I. --- INTRODUCTION --- p.1 / What is CT-2? --- p.2 / Chapter II. --- RESEARCH METHODOLOGY --- p.3 / Problem Statement --- p.3 / Research Objectives --- p.3 / Research Methodology --- p.4 / Sampling Plan --- p.5 / Chapter III. --- INDUSTRY ANALYSIS --- p.8 / CT-2 Industry --- p.10 / Paging Industry --- p.14 / Mobile Phone Industry --- p.19 / Chapter IV. --- RESEARCH FINDINGS / Analysis of Research Findings --- p.24 / Consumers' Knowledge of CT-2 --- p.24 / Corporate Image --- p.35 / Customer Loyalty --- p.36 / Consumers' Purchase Decision --- p.38 / Pricing Information --- p.42 / Characteristics of those respondents who want to buy CT-2 --- p.44 / Chapter V. --- SWOT ANALYSIS / SWOT Analysis --- p.51 / Competitor Analysis --- p.57 / Chapter VI. --- RECOMMENDATION / Marketing Strategies and implementation plan for Hutchison --- p.66 / Conclusion --- p.76 / BIBLIOGRAPHY --- p.77 / APPENDIX --- p.82

School of Medical Practice and Population Health. CD contains supplementary materials. Includes bibliographical references (leaves 266-318)

published_or_final_version / Language Studies / Master / Master of Arts

Using the tools of structural and network analysis developed by Ronald R. Burt and others, this study investigated the communication patterns among corporate officers of American Telephone and Telegraph Corporation (A.T. & T.) and United Telecommunications Corporation (Sprint). Data on contacts, efficiency, network density, and constraint indicate that opportunities for power and constraint have remained relatively stable at United Telecommunications between 1980 and 1990. A. A.T. & T., on the other hand, was more affected by the drastic changes in the telecommunication industry. The span of A.T. & T. has grown smaller and the potential for constraining relations among A. T. & T. and financial institutions has increased during the period 1980 and 1990.

Thesis (MComm (Business Management))--Stellenbosch University, 2008. / Measuring advertising effectiveness has become an increasingly important issue due to the substantial sums of money invested in the advertising industry. The purpose of this research was to design an Advertising Balanced Scorecard (ABSC), which is an adaptation to the advertising field of the managerial Balanced Scorecard (BSC). The ABSC was developed to identify a balanced pattern between the perspectives leading to effectiveness, namely strategy, execution, media and creative, in order to measure and control advertising effectiveness. This study reviews the South African mobile communication industry and Vodacom in particular. It examines Vodacom’s successful marketing and advertising strategy with a special attention given to iconic advertising by the use of a character such as Maurice the meerkat. After investigating the elements of Vodacom’s award winning advertisements, a balance between strategy, execution, media and creative could not be isolated systematically. However, when fewer perspectives were involved balance could be reached. The results therefore confirm the complexity of advertising effectiveness measurement and indicate that measurement of advertising effectiveness is possible when focus is placed on fewer perspectives.