This diploma thesis is an empirical study outlying how telephone interpretation is used in a large global company. The theoretical section provides a comprehensive insight into telephone interpretation, covering its history and presence, describing various settings in which it is used and pointing out its specifics. It tackles issues of quality and reports on contentious approaches of various scholars and professionals. The practical section describes how the company Ariba uses telephone interpretation in order to facilitate communication with its customers. Analyzing 73 authentic telephone calls from this company, the author investigates English-French, English-German and English-Spanish telephone interpretation and verifies five hypotheses pertaining to it, namely the use of the 3rd person singular, audio quality, stability of connection, situational context and customer satisfaction.

The purpose of this thesis is to introduce the problem of suicidal behavior of children, adolescents and young adults as well as the kind of work with such people in telephone crisis intervention. The theoretical part is based primarily on literature written by Czech as well as foreign authors. It describes the phenomenon of suicide, forms and kinds of suicidal behavior with the focus on the influence of developmental characteristics to a suicidal crisis within the above mentioned focus group. Further the specific ways of work and approach to this group of clients are mapped from the point of view of telephone intervention. The ethics of working with a client is treated as a subtheme of this thesis. The practical part studies the approach of workers in phone intervention to suicidal clients and the way workers deal with possible ethical dilemmas. A methodological approach of qualitative research with semi-structured interview was applied. Interviews were conducted with selected participants from Linka Bezpeci.

‘First line healthcare’ is offered via telephone in many Western countries. The overall aim of this thesis is to describe Telephone Nursing (TN) from three viewpoints: telenurses, parents calling for their children, and operation managers. Four empirical studies were conducted. Telenurses described their work in five different ways: ‘Assess, refer and give advice to the caller’, ‘Support the caller’, ‘Strengthen the caller’, ‘Teach the caller’ and ‘Facilitate the caller’s learning’, which all constitute a TN ‘work map’. Authentic paediatric calls between parents and telenurses revealed that 73% of callers were mothers and children were aged between 5 days and 14.5 years. The top three contact reasons were ear and skin problems, and fever, with a median call length of 4.4 minutes. More than half of the calls resulted in referrals and 48% received self-care advice. The likelihood of fathers being given referrals as a result of their call was almost twice as high as that for mothers, while mothers were almost twice as likely to receive self-care advice as fathers. Parents described their degree of worry and trust that influenced their decisions whether to contact SHD or not. Their calls were carefully prepared, and the parent calling often depended on family routine. Parents reported to follow recommendations. Most relied upon their own intuition if further worried, but some indicated they would never seek healthcare unless it was recommended. Operation managers described four main goals of TN work: ‘create feelings of trust’, ‘achieve patient safety’, ‘assess, refer and give advice’, and ‘teach the caller’. Equitable healthcare was regarded as important, whereas health promotion was not considered as part of the goals. Conclusion: The studied TN viewpoints present concordance and discrepancies. Paediatric health calls appear mostly to be a woman-to-woman activity. Telenurses’ increased gender competence might increase TN safety. For that matter, telenurses’ collaboration with parents and making parents aware of holding the ultimate responsibility for their child’s condition is important. Goals of TN work and their relationship with healthcare obligations such as equitable healthcare and health promotion need further clarification. The viewpoints described in this thesis may contribute to the development of TN.

Trata-se de um estudo de intervenção, com o objetivo de verificar os efeitos do uso do suporte telefônico como estratégia para incrementar a prática de atividade física de pessoas com diabetes mellitus. O estudo foi realizado em um Núcleo de Saúde da Família, de uma cidade do interior do estado de São Paulo, em 2012. A amostra foi constituída por 26 pacientes que foram alocados em dois grupos, G1 e G2. O G1 participou de um grupo de educação em diabetes com encontros semanais, durante dois meses, e recebeu acompanhamento por suporte telefônico por quatro meses. O G2 participou apenas do acompanhamento por suporte telefônico. Para a coleta de dados foi utilizado um questionário contendo variáveis sociodemográficas e clínicas, um formulário para o registro do controle metabólico e o Questionário Internacional de Atividade Física - IPAQ. Os dados foram coletados no início e no final da intervenção. Para análise, utilizou-se estatística descritiva, teste t-Student, o modelo de efeitos mistos e o teste de McNemar. Os resultados mostraram que os pacientes tinham idade entre 45 e 92 anos, 77,0% eram mulheres, 42,0% viúvo, 46,0% aposentado, 4,34 anos de estudo e renda familiar mensal de R$ 2188,91. A média do tempo de diagnóstico e tratamento do diabetes foi igual para ambos os grupos sendo de 11,62 anos para o G1 e 7,19 anos para o G2. Quanto ao nível de atividade física, verificou-se que após a intervenção nenhum paciente foi classificado como sedentário, sendo que no início 11,5% estavam nesse nível. Para o G1, 61,5% dos pacientes foram classificados como ativos após a intervenção, superando em 15,0% os resultados antes da intervenção. Para o G2, observou-se que 84,6% dos pacientes foram classificados como ativos após a intervenção, sobrepondo em 31,0% os resultados antes da intervenção. Em relação à frequência e o tempo de atividade física, os pacientes do G1 adotaram um dia a mais de caminhada na semana após a intervenção totalizando quatro dias. Houve aumento na duração da atividade física moderada durante a semana, apresentando incremento de 82 minutos na comparação antes e após intervenção. Para o G2 verificou-se incremento de dois dias a mais de caminhada durante a semana, totalizando seis dias. No que se refere às variáveis clínicas relacionadas ao controle metabólico, o G1 apresentou redução dos valores de pressão arterial sistólica, glicemia de jejum, lipoproteína de baixa densidade, colesterol total e hemoglobina glicada e incremento nos valores de lipoproteína de alta densidade e índice de massa corpórea. Para as variáveis circunferência abdominal, pressão arterial diastólica e triglicerídeo, obtiveram-se reduções estatisticamente significantes (p<=0,01). No G2 observou-se redução nos valores de circunferência abdominal, pressão arterial diastólica, glicemia de jejum, lipoproteína de baixa densidade e triglicerídeos e incremento nos valores de índice de massa corpórea, pressão arterial sistólica, lipoproteína de alta densidade, colesterol total e hemoglobina glicada. O uso do suporte telefônico como estratégia de intervenção mostrou-se uma ferramenta importante para estimular o aumento do nível de atividade física de pessoas com diabetes mellitus. / This intervention study aimed to verify the effects of the use of telephone support as a strategy to increase physical activity in people with diabetes mellitus. The study was conducted in a Family Health Unit of a city in the state of São Paulo, in 2012. The sample consisted of 26 patients who were divided into two groups, G1 and G2. The G1 attended a diabetes education group with weekly meetings for two months, and received follow-up telephone support for four months. The G2 only received follow-up telephone support. For data collection, a questionnaire containing sociodemographic and clinical variables, a form for the registration of metabolic control and the International Physical Activity Questionnaire - IPAQ were used. Data were collected at the beginning and end of the intervention. For analysis, descriptive statistics, t-Student test, mixed-effects model and McNemar test were used. The results showed that of the patients aged between 45 and 92 years, 77.0% were women, 42.0% widowed, 46.0% retired, with 4.34 years of study, and R$2,188.91 of monthly family income. The average for length of time between diagnosis and treatment of diabetes was similar for both groups, 11.62 years for G1 and 7.19 years for G2. Regarding the level of physical activity, it was found that no patient was classified as sedentary after the intervention, and 11.5% were sedentary in the beginning of the study. For G1, 61.5% of patients were classified as active after the intervention, exceeding in 15.0% the results before the intervention. For G2, it was observed that 84.6% of patients were classified as active after the intervention, overlapping in 31.0% the results before the intervention. Regarding the frequency and duration of physical activity, patients in G1 adopted one more day of walking in the week after the intervention, totaling four days. There was an increase in the duration of moderate physical activity during the week, showing an increase of 82 minutes as compared with before and after intervention. For G2 there was an increase of more two days of walking during the week, totaling six days. With regard to clinical variables related to metabolic control, the G1 showed lower values of systolic blood pressure, fasting glucose, low density lipoprotein, total cholesterol and glycated hemoglobin and higher values of high density lipoprotein and body mass index.For the variables waist circumference, diastolic blood pressure and triglycerides were obtained statistically significant reductions (p<=0.01). In the G2 there were lower values of waist circumference, diastolic blood pressure, fasting glucose, low-density lipoprotein and triglycerides and higher values of body mass index, systolic blood pressure, high density lipoprotein, total cholesterol and glycated hemoglobin. The use of telephone support as an intervention strategy proved to be an important tool to encourage increased levels of physical activity for people with diabetes mellitus.

Bakgrund: Telefonrådgivning är ett av distriktssköterskans arbetsområden inom primärvården och innebär ett komplext och kort möte. Brister i kommunikationen är den vanligaste orsaken till att vårdskador uppstår och bristande kommunikation vid telefonrådgivning kan leda till felaktiga eller försenade diagnoser.     Syfte: Syftet med studien var att utifrån kärnkompetensen säker vård beskriva distriktssköterskors upplevelser av telefonrådgivning inom primärvården. Metod: Semistrukturerade intervjuer genomfördes med elva distriktssköterskor på fem olika vårdcentraler i södra Sverige. Intervjuerna spelades in, transkriberades och analyserades utifrån kvalitativ innehållsanalys med inspiration av Graneheim &amp; Lundman. Resultat: Analysen resulterade i fem kategorier. Tillit till erfarenhet, utbildning och kollegialt stöd som distriktssköterskorna upplevde som en trygghet och som ett stöd. Att inte räcka till handlade om distriktssköterskornas upplevelser av att inte kunna hjälpa patienterna som de önskade och att inte kunna motivera dem.  Tillit till digitalt stöd innefattade att distriktssköterskorna upplevde tillgång och tillit till den digitala journalen och riktlinjer. Tidens betydelsefullhet handlade om att tidsbegränsningen och att kunna ta sig tid är betydelsefulla faktorer. En säkerhetsrisk att inte ha patienten framför sig handlar om att det är svårt att göra bedömningar när visuell kontakt med patienten saknas och/eller vid kommunikationssvårigheter. Slutsats: Studien kan bidra till en ökad medvetenhet om möjligheter och hinder i arbetet för distriktssköterskor i telefonrådgivningen inom primärvården samt att det finns förbättringsområden för att kunna säkerställa en säker vård.   Nyckelord: distriktssköterska, innehållsanalys, säker vård, telefonrådgivning, upplevelser / Background: Telephone consulting is one of the district nurses area of work within primary care and involves a complex and short meeting. Shortcomings in communication are the most common reason why healthcare injuries occur and lack of communication in telephone counseling can lead to incorrect or delayed diagnoses.    Aim: The aim of the study was to describe, based on the core competence of safe care, district nurses´ experiences of telephone counseling within primary care.   Method: Semi-structured interviews were conducted with eleven district nurses at five different health centers in southern Sweden. The interviews were recorded, transcribed and analyzed according to qualitative content analysis inspired by Graneheim &amp; Lundman.   Results: The analysis resulted in five categories. Confidence in experience, education and collegial support showed that the district nurses experienced these factors as a security and as a support. Not being enough was about the district nurses´ experience of not being able to help patients as they would have wanted and not being able to motivate them. Trust in digital support included that district nurses experienced access and confidence in the digital journal and guidelines. The significance of time is about the fact that time constraints and time are important factors. A safety risk not to have the patient in front of you is about the difficulties to make judgements when visual contact with the patient is lacking and/or communication difficulties. Conclusion: The study may contribute to an increased awareness of opportunities and obstacles in the work of district nurses in telephone counseling in primary care and as it shows that there are areas for improvement in order to ensure a safe care.   Keywords: district nurse, content analysis, experiences, safe care, telephone consulting

Submitted by Elba Lopes (elba.lopes@fecap.br) on 2017-02-06T21:56:57Z No. of bitstreams: 2 Adriana_Macedo_Ribeiro.pdf: 1955945 bytes, checksum: 92573595808b2c645572f493ff5ff364 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-02-06T21:56:57Z (GMT). No. of bitstreams: 2 Adriana_Macedo_Ribeiro.pdf: 1955945 bytes, checksum: 92573595808b2c645572f493ff5ff364 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2014-09-12 / The mobile industry is constantly changing mainly due to technological advances, in recent decades; we noticed an increasenumber ofusersvery expressive. Furthermore, in recent years, we noticed too it was realizedthat the way users communicate is changing. If the device before telephone was used for communication between two people simultaneously, currently the communication has to be net worked between people, services and "things". Like this the cell has acquired a function of connecting people to people, people services and business people. In this context, the aim of this study was to describe the possible future scenarios from 2015 to 2020for mobile telephony in Brazil and the impact on profitability of the sector. The primary data for the study were collected through interviews with professionals of vast experience and the secondary data through exploratory and literature searches. The methodology used to identify trends and uncertainties variables was intuitive and logical, through morphological analysis, the variables were correlated so that we obtained our possible scenarios, called: Scenario 1- Deceleration: characterized by the growth of data traffic but no increase profitability; Scenario 2-Morethan Expected: characterized by the growth of data traffic, increase in data Arpu, but would not increase the profitability of the sector; Scenario 3-Dream Consumption: characterized by grow thin data traffic and profitability, as the industry would have a change in the business model; and finally we Scenario 4-Continuity: by traffic growth, continued investment and profitability by controlling expenditure.With the possible scenarios mapped, it was observed that the mobile phone will continue to develop, fueled by the growth of data traffic, however, profitability does not necessarily accompany this pace. For profitability companies the growth of data traffic, identified the need to review the business model, so that the phone companies can capture new revenue generated by this type of traffic (data-services /applications). / O setor de telefonia m??vel est?? em constante transforma????o devido ao avan??o tecnol??gico e,nas ??ltimas d??cadas, percebeu-seum crescimento em n??mero de usu??rios bastante expressivo. Al??m disso, nos ??ltimos anos, notou-se que a forma de se comunicar dos usu??rios est?? se modificando. Se antes o aparelho de telefone era utilizado para uma comunica????o entre duas pessoas, atualmente passou a ser em rede, entre pessoas, servi??os e "coisas". Com isso, o celular adquiriu fun????o de ligar pessoas a pessoas, pessoas a servi??os e pessoas a neg??cios. Nesse contexto, o objetivo deste trabalho foi descrever os poss??veis cen??rios prospectivos de 2015 a 2020 para a telefonia m??vel no Brasil e o impactona rentabilidade do setor.Os dados prim??rios para a pesquisa foram colhidos em entrevistas com profissionais de vasta experi??ncia e os dados secund??rios por meio de pesquisas explorat??rias e bibliogr??ficas. A metodologia utilizada para identificar as tend??ncias e as vari??veis de incertezas foi a l??gica intuitiva. Por meio de an??lise morfol??gica, as vari??veis foram correlacionadas, o que gerou quatro poss??veis cen??rios denominados: Cen??rio 1-Desacelera????o: caracterizado pelo crescimento do tr??fego de dados, por??m sem aumentar a rentabilidade; Cen??rio 2-Mais que Esperado: caracterizado pelo crescimento do tr??fego e do Arpu de dados, mas sem aumentoda rentabilidade do setor; Cen??rio 3-Sonho de Consumo: caracterizado pelo crescimento do tr??fego de dados e da rentabilidade, visto que o setor teria uma altera????o no modelo de neg??cio;e, por fim, obteve-se o Cen??rio 4-Continuidade: pelo crescimento do tr??fego e manuten????o dos investimentos e da rentabilidade por meio do controle das despesas.Com os poss??veis cen??rios mapeados, observou-se que a telefonia m??vel continuar?? se desenvolvendo, estimulada pelo crescimento do tr??fego de dados, entretanto,a rentabilidade n??o necessariamente acompanhar?? esse ritmo. Para que a rentabilidade acompanhe o crescimento do tr??fego de dados, identificou-se anecessidade de revis??o do modelo de neg??cio para que as operadoras de telefonia possam captar as novas receitas geradas por esse tipo de tr??fego (dados-servi??os/aplicativos).

Introdução. Cuidar de uma pessoa com doença crônica pode afetar significativamente o bem-estar de quem cuida, assim como perturbar ou deteriorar sua saúde física e emocional, sua dinâmica familiar e social e seus recursos econômicos. Infelizmente na América Latina, o sistema de saúde não responde às demandas e necessidades dos cuidadores familiares. Dispor de evidências oriundas de pesquisas rigorosamente delineadas e conduzidas com cuidadores com o diagnóstico de Tensão do Papel Cuidador contribui para o desenvolvimento de intervenções para melhorar o bem estar e qualidade de vida dessa população. Objetivos. Desenvolver um programa de intervenção de enfermagem que promova a adaptação dos cuidadores familiares com tensão do papel de cuidador; determinar a efetividade de um programa de intervenção aplicado por telefone para promover a adaptação de cuidadores familiares colombianos e brasileiros com Tensão do Papel de Cuidador. Método. Para o primeiro objetivo proposto foi seguida a proposta do UK Medical Research Council para o desenvolvimento e avaliação de intervenções complexas. O programa de intervenção foi desenvolvido em três passos. No primeiro foi estabelecida a evidência existente sobre intervenções para cuidadores familiares. No segundo passo foi desenvolvida a concepção teórica do cuidador familiar visto como individuo adaptável e do programa de intervenção como estímulo contextual sob a perspectiva do modelo de Adaptação de Roy. No terceiro passo, foi modelada a primeira versão do programa de intervenção e refinada em um estudo piloto. Para atingir o segundo objetivo, foi realizado um ensaio clínico randomizado em que 208 cuidadores familiares (104 colombianos e 104 brasileiros) foram randomizados para cinco sessões de intervenção psicoeducativa aplicadas com uso de telefone (Grupo intervenção) ou o cuidado usual (Grupo controle). Na coleta de dados foram aplicados os instrumentos de caracterização do cuidador, do receptor de cuidados e do cuidado oferecido pelo cuidador, a escala de apoio social (MOS), a Escala de Tensão do Papel de Cuidador, a Escala de Bem-estar do Cuidador Familiar e a escala de avaliação da qualidade de vida WHOQol-Bref. Os participantes foram avaliados na linha de base e na 6ª e 9ª semanas de seguimento. As variáveis de desfecho foram analisadas por equações de estimação generalizada (EEG) considerando interação entre tempo e grupo. Resultados. Os dois grupos estudados apresentaram diminuição estatisticamente significante da tensão do papel ao longo do tempo (Fator tempo, p <0.01). Não houve diferenças significativas nos dois grupos ao nível das variáveis bem estar do cuidador familiar e qualidade de vida. Conclusão. O programa de intervenção aplicado com uso de telefone não foi efetivo para promover a adaptação de cuidadores familiares com tensão do papel de cuidador. Apesar dos achados deste estudo, a teoria da adaptação do cuidador familiar derivada do modelo conceptual proposto por Roy foi consistente para compreender o impacto do cuidado no cuidador familiar, além de proporcionar uma estrutura para testar a efetividade do programa. / Introduction. Caring for a person with chronic disease can significantly affect the well-being of carers, as well as disrupt or deteriorate their physical and emotional health, their family, social dynamics, and their economic resources. In Latin America, the health system does not respond to the demands and needs of familiar caregivers. Having evidence from research rigorously delineated and conducted to inform the care of caregivers with the diagnosis of caregiver role strain will contribute to the development of programs capable of meeting the needs and demands of this population. Objectives. To develop a nursing intervention program that promotes the adaptation of family caregivers with caregiver role strain; to determine the effectiveness of nursing interventions applied by telephone to promote adaptation of Colombian and Brazilian family caregivers with caregiver role strain. Method. For the first objective, the UK Medical Research Council guidelines for the development and evaluation of complex interventions were applied. The intervention program was developed in three main steps. In the first one we identified previously published data regarding interventions for family caregivers; in the second step we developed a theoretical understanding of caregiver seen an adaptive individual, and the intervention program was conceived as a contextual stimulus from the perspective of the Roy Adaptation Model. In the third step, a preliminary intervention program was modeled based on literature findings, and then it was refined in a pilot study. To achieve the second objective, a clinical trial with 208 family caregivers (104 Colombians and 104 Brazilians) randomized to five psychoeducational intervention sessions applied using telephone (intervention group) or usual care (control group) was conducted. During data collection, an instrument for caregiver, care receiver and care characteristics, the Social Support scale (MOS), the Caregiver Role Strain scale, the Caregiver Wellbeing scale, and the The World Health Organization Quality of Life (WHOQOL) scale were applied. The participants were assessed at baseline and at the 6th and 9th week of follow-up. The outcome variables were analyzed by generalized estimating equations (GEE) considering interaction between time and group. Results. The two groups had statistically significant decrease of the caregiver role strain over time (Time factor, p <0.01). There were no significant differences between groups for wellbeing of caregivers, neither for quality of life. Conclusion. The intervention program applied using telephone was not effective to promote adaptation of family caregivers with caregiver role strain. Despite the findings, the theory of adaptation of caregivers derived from the conceptual model proposed by Roy was consistent to understand the impact of care on family caregivers, as well as provided a framework to test the effectiveness of the program.

by Hui Chong-ki, Shum Koon-hung. / Bibliography: leaves 102-103 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1984

by Lee Sui Yip. / Thesis (M.Sc.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references. / Chapter Chapter1 --- Introduction / Chapter 1.1 --- Objectives of Common Channel Signalling --- p.1.1 / Chapter 1.1.1 --- Channel Associated Signalling --- p.1-1 / Chapter 1.1.2 --- Common Channel Signalling --- p.1.2 / Chapter 1.2 --- Functional Description --- p.1.3 / Chapter 1.3 --- Signalling Network Basics --- p.1.5 / Chapter 1.4 --- Network Topology --- p.1.9 / Chapter 1.5 --- Signalling Messages --- p.1.13 / Chapter Chapter2 --- Common Channel Signalling No. 7 Network of Hong Kong Telephone / Chapter 2.1 --- System Performance Criteria --- p.2.1 / Chapter 2.1.1 --- Post Dialing Delay --- p.2.2 / Chapter 2.1.2 --- Availability --- p.2.3 / Chapter 2.1.3 --- Survivabiliy --- p.2.3 / Chapter 2.2 --- Implementation Considerations --- p.2.4 / Chapter 2.2.1 --- System Constraints --- p.2.4 / Chapter 2.2.2 --- Number of Signal Transfer Points --- p.2.5 / Chapter 2.2.3 --- Signalling Modes and Assignments --- p.2.6 / Chapter 2.2.4 --- Signalling Link-sets and Diversity --- p.2.7 / Chapter 2.2.5 --- Post Dialing Delay --- p.2.7 / Chapter 2.3 --- The Common Channel Signalling Network of Hong Kong Telephone --- p.2.7 / Chapter Appendix : --- Queuing Delay Estimation --- p.2.9 / Chapter Chapter3 --- Message Routing Policy / Chapter 3.1 --- Originating Signalling Point --- p.3.2 / Chapter 3.2 --- Selection of Signalling Links --- p.3.3 / Chapter 3.3 --- Signal Transfer Points --- p.3.5 / Chapter 3.3.1 --- Same Cluster --- p.3.6 / Chapter 3.3.2 --- Adjacent Clusters --- p.3.6 / Chapter 3.3.3 --- Distant Clusters --- p.3.7 / Chapter 3.4 --- Destination Signalling Point --- p.3.8 / Chapter Appendix : --- STP Stages Estimation --- p.3.9 / Chapter Chapter4 --- Building the Simulation Model / Chapter 4.1 --- Modelling Objective --- p.4.1 / Chapter 4.2 --- The Cluster Level Model --- p.4.2 / Chapter 4.2.1 --- Message Generation --- p.4.2 / Chapter 4.2.2 --- Modelling Message Routing --- p.4.3 / Chapter 4.2.3 --- Modelling Failures --- p.4.5 / Chapter 4.2.4 --- The Simulation Procedures --- p.4.6 / Chapter 4.2.4.1 --- Processes --- p.4.6 / Chapter 4.2.4.2 --- Permanent Entities --- p.4.8 / Chapter 4.2.4.3 --- Initialization Routines --- p.4.9 / Chapter 4.3 --- The Signalling Point Level Model --- p.4.11 / Chapter 4.3.1 --- Message Generation and Routing --- p.4.13 / Chapter 4.3.2 --- Simulation Procedures --- p.4.13 / Chapter Chapter5 --- Network Planning and Evaluation with the Simulation Model / Chapter 5.1 --- Model Testing --- p.5.1 / Chapter 5.2 --- Comparison with Analytical Results --- p.5.2 / Chapter 5.3 --- Modelling with 1 STP Failure --- p.5.5 / Chapter 5.4 --- Simulation with Measured Data --- p.5.8 / Chapter 5.5 --- Network Performance Evaluation --- p.5.15 / Chapter 5.5.1 --- Normal Conditions --- p.5.15 / Chapter 5.5.2 --- STP Failures --- p.5.16 / Chapter 5.5.3 --- Signalling Link-set Failures --- p.5.17 / Chapter 5.6 --- Network Planning --- p.5.19 / Chapter 5.6.1 --- Re-allocation of Signalling Points --- p.5.21 / Chapter 5.6.2 --- Re-configuration of Signalling Network --- p.5.21 / Chapter 5.6.3 --- Associated Link Provision Policy --- p.5.22 / Chapter 5.6.4 --- New Message Routing Policy --- p.5.22 / Discussion and Conclusion / References

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-05-29T13:47:03Z No. of bitstreams: 1 forca_invasiva.pdf: 1280052 bytes, checksum: 5e295bbe2f790b318f4861ecc276db12 (MD5) / Made available in DSpace on 2015-05-29T13:47:03Z (GMT). No. of bitstreams: 1 forca_invasiva.pdf: 1280052 bytes, checksum: 5e295bbe2f790b318f4861ecc276db12 (MD5) Previous issue date: 2012 / Nenhuma / O Direito contemporâneo no Brasil, inegavelmente, passa por uma crise no campo processual penal, dada à celeridade das mudanças na sociedade oriundas das novas tecnologias e à política reinante de combater qualquer forma de delito, em especial, as organizações criminosas, a corrupção, os delitos endêmicos sob a bandeira do interesse público. Para tão hercúlea tarefa, nas últimas duas décadas, dezenas de leis foram promulgadas para o enfrentamento dos delitos, bem como adequar o aparato estatal e a máquina do Judiciário. Este estudo ousa analisar o resultado de uma das ferramentas utilizadas para este enfrentamento, v.g., a Lei de Interceptação Telefônica - Lei nº 9.296/1996 -, tendo por referência, os julgados nos Tribunais superiores, cujas ações penais tiveram a utilização da citada lei. Diversas operações policiais de grande vulto ocorreram nestes anos com a prisão de milhares de pessoas e a identidade do Direito Penal e Processual Penal sofreram alterações devido a estas novas leis; ou seja, os Profissionais do Direito tiveram que se adequar à nova visão, não de forma gradual, mas sim rapidamente com o impacto causado. Verificou-se, a duras penas, que nem o Estado, nem os profissionais, nem mesmo o Direito Processual Penal estavam preparados para tanto ante a aplicação da lei infraconstitucional e das premissas constitucionais. Problemas de toda ordem surgiram: perdeu-se a fé no garantismo da lei, Direitos Fundamentais foram aviltados em nome do interesse público, golpeando, por vezes, o Devido Processo Legal. Writs Constitucionais como o Habeas Corpus foram impetrados para fazer valer os Direitos Fundamentais dos envolvidos, resultando em solturas dos presos, anulações de interceptações telefônicas e até de sentenças. Ad exemplum operações como a Nicotina em Foz do Iguaçu; Cevada em Foz do Iguaçu e Rio de Janeiro; Pôr do Sol no Rio Grande do Sul; Têmis em São Paulo; e outras como Pacenas em Mato Grosso; Castelo de Areia em São Paulo e Rio de Janeiro; Sathiagara em São Paulo; Toque de Midas em Mato Grosso. Este estudo faz análise do resultado dos julgados nos Tribunais pátrios, referentes às operações: Norte Câmbio, Nicotina, Pôr do Sol, Castelo de Areia e Sathiagara, com o objetivo de demonstrar os problemas apresentados com a utilização da Lei de interceptação telefônica versus Devido Processo Legal. Considerações sobre Interesse Público, Direitos e Garantias Constitucionais, Devido Processo Legal embasam o estudo, além da análise da Lei nº 9.296/1996. Julgados em sede de Habeas Corpus que versam sobre questões de Direitos Constitucionais em paralelo com a Lei nº 9.296/1996. / The Contemporary Right in Brazil, undeniably, goes through a crisis in the procedural, given the rapidity of changes in society arising from new technologies and the reigning political of combat any form of crime, especially organized crime, corruption, crime endemic under the banner of public interest. For such a Herculean task, the last two decades, dozens of laws have been enacted to confront the crimes and bring the state apparatus and the machinery of justice. This study dares to analyze the result of one of the tools used for this clash, the Telephone Interception Act - Law No. 9.296/1996 - with reference to the trial in the superior courts, whose criminal actions were the use of said statute. Several high-major police operations occurred in recent years with the arrest of thousands of people and identity of the Criminal Law has changed due to these new laws, that is, operators of the law had to fit the new vision, not gradually, but rather quickly with the impact. It was found, the hard way that neither the state nor the professionals, not even the Criminal Procedure Law were prepared to do so against law enforcement and the infra-constitutional premises. All sorts of problems arose: lost faith in the guarantee of law, fundamental rights have been vilified in the public interest, striking, sometimes the Due Process of Law. Constitutional Writs and Habeas Corpus have been filed to enforce the fundamental rights of those involved, resulting in releases of prisoners, cancellation of telephone intercepts and even sentences. Ad exemplum operations such as nicotine in Foz do Iguacu, Barley in Foz do Iguaçu and Rio de Janeiro; Sundown in Rio Grande do Sul; Themis in São Paulo; Pacenas in Mato Grosso; Sand Castle in São Paulo; Sathiagara in São Paulo; Midas Touch in Mato Grosso.This study is based on analysis of the results of operations of the patriots courts: North Exchange, Nicotine, Sundown, Sand Castle, Sathiagara in order to demonstrate these problems presented with the use of Law interception versus Due Process of Law. Considerations of Public Interest, Rights and Constitutional Guarantees Due Process of Law, underlying the study, as well as analysis of Law No. 9.296/1996. Tried in place of Habeas Corpus that deal with questions of Rights and Constitutional in parallel with the Law No. 9.296/1996.