Traditional (or commercial) CRM is a well-defined domain but there is currently no generally accepted definition of what constitutes CRM in the not for profit (NfP) sector. Not for profit organisations are organisations which exist for a social purpose, are independent of the State, and which re-invest all of their financial surpluses in the services they offer or in the organisation itself. This research aims to answer the question "What exactly is CRM as applied to the NfP sector, what are its boundaries and what functions should an NfP CRM information system perform?" Grounded Theory Method (GTM) within a Design Science framework was used to collect, analyse, categorise, generalise and structure data from a number of NfP organisations and NfP information systems suppliers. An NfP CRM model was constructed from this data in the form of three multi-level taxonomies. The main taxonomy relates to generic and reusable information system requirements both functional and non-functional. Within this taxonomy the high-level categorisations of commercial CRM, namely "Marketing, "Sales" and "Service", are greatly extended to reflect the special needs of the NfP sector and in particular a much broader definition of "customer". The two minor taxonomies relate to issues of CRM strategy and CRM systems architecture which need to be considered alongside the system requirements. In addition to and resulting from the taxonomies, an over-arching definition of NfP CRM was developed. NfP organisations now have a framework that will enable them to know what to expect of CRM systems and from which they can select requirements to build their own specification of information system needs. Using the requirements taxonomy for this task will make the process of requirements analysis and specification easier, quicker, cheaper and more complete than using traditional methods. The framework will also allow NfP system suppliers to know what NfP organisations expect of their systems and will assist them with the specification of new system features. The minor taxonomies will provide NfP organisations with a series of strategic issues and systems architecture options that should be considered when implementing a CRM system. This research also demonstrates how GTM can be utilised: as the development phase of Design Research, as a general method of domain analysis, and as a tool to develop a taxonomy of reusable information system requirements.

Nowadays, catalysis lies at the heart of economy growth mainly in the petroleum industry. Catalysis can offer real and potential solutions to the current challenges for a long-term sustainable energy, green chemistry, and environmental protection. In this context, one of the most important and future prosperity promising catalytic applications in the petrochemical field is hydrocarbons metathesis; it consists on the conversion of both renewable and non-petroleum fossil carbon sources to transportation fuels. Olefin metathesis has become one of the standard methodologies for constructing C-C bonds in many organic transformation reactions. This owed to the numerous types of metathesis reactions that have been developed, for example, enyne, ring-opening and closing, self and cross metathesis, etc. But the one step conversion of olefin to alkanes has not been studied much. Recently, only one such a work has been published for the hydro-metathesis of propylene by tantalum hydride supported on KCC-1 in dynamic reactor. With this knowledge, we thought to study the hydro-metathesis using liquid olefin (1-decene). Another aspect of using 1-decene comes from our previous experience on metathesis of n-decane where the first step is the conversion of decane to 1-decene and subsequently to different chain length alkanes with W-alkyl/alkylidene catalyst. In this way, it would be easy for us to use different catalysts and compare them with parent catalyst concerning TON. We found 100% conversion with TON of 1010 using supported WMe6 onto SiO2-700 [(≡Si-O-)WMe5] against the previous results for n-decane showing 20% conversion and TON of 153. In this work, we disclose the hydro-metathesis reaction of 1-decene using well-defined silica supported W(VI), Mo(VI) and Ta(V) alkyl catalysts in batch reactor condition. This work is divided into three major sections; first chapter contains an introduction to the field of catalysis and surface organometallic chemistry. In second chapter, we describe all the experimental procedures of the catalysts. The third chapter is devoted to the characterization and interpretation followed by catalytic reactions. Finally, a brief conclusion of the present study is given.

This research aims to investigate how particles assemble together through thermodynamic and kinetic control. Particle assembly with thermodynamic control is achieved in part due to electrostatic attraction between particles. Electrostatic attraction between particles can be achieved by functionalizing polystyrene or SiO2 particles with different charges. Particles with different charges will come together in solution slowly and self-assemble to form ordered crystals with different patterns based on size and charge ratios of two oppositely charged particles. Kinetic control of particle assembly is achieved by pattern aided exponential amplification of nanoscale structures. Some of these nanoscale structures are difficult to build with other conventional synthetic methods. On the other hand, as for kinetically controlled particle replication, the patterns can be synthesized by one of two ways i) crystal products which are produced by thermodynamically controlled particle assembly or ii) single particle deposition. Specifically, kinetically controlled particle assembly focuses on constructing SiO2 particles. Exponential replication of SiO2 particles is achieved by growing a "bridge layer", between templates of SiO2 particles and next generation SiO2 replicas. By dissolving the bridge layer, two times the amount of the SiO2 particles with the shape of the original templates can be formed. In the next generation, all the particles serve as template particles. Thus, after n cycles of replication, 2n amount of products can be formed. If successful, particle assembly can be thermodynamic controlled and particle exponential replication can be kinetical controlled, which will enable new ways to build particles with well-defined shapes from readily available building blocks.

Chain growth condensation polymerization is a powerful tool towards the synthesis of well-defined polyamides. This thesis focuses on one hand, on the synthesis of well-defined aromatic polyamides with different aminoalkyl pendant groups with low polydispersity and controlled molecular weights, and on the other hand, on studying their thermal properties. In the first project, well-defined poly (N-octyl-p-aminobenzoate) and poly (N-butyl-p-aminobenzoate) were synthesized, and for the first time, their thermal properties were studied. In the second project, ethyl4-aminobenzoate, ethyl 4-octyl aminobenzoate and 4-(hydroxymethyl) benzoic acid were used as novel efficient initiators of ε-caprolactone with t-BuP2 as a catalyst. Macroinitiator and Macromonomer of poly (ε-caprolactone) were synthesized with ethyl 4-octyl aminobenzoate and ethyl 4-aminobenzoate as initiators to afford polyamide-block-poly (ε-caprolactone) and polyamide-graft-poly (ε-caprolactone) by chain growth condensation polymerization (CGCP). In the third project, a new study has been done on chain growth condensation polymerization to discover the probability to synthesize new polymers and studied their thermal properties. For this purpose, poly (N-cyclohexyl-p-aminobenzoate) and poly (N-hexyl-p-aminobenzoate) were synthesized with low polydispersity and controlled molecular weights.

京都大学 / 0048 / 新制・課程博士 / 博士(工学) / 甲第18290号 / 工博第3882号 / 新制||工||1596(附属図書館) / 31148 / 京都大学大学院工学研究科高分子化学専攻 / (主査)教授 秋吉 一成, 教授 澤本 光男, 教授 松原 誠二郎 / 学位規則第4条第1項該当 / Doctor of Philosophy (Engineering) / Kyoto University / DFAM

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La synthèse en une étape de nouveaux matériaux contenant des nanoparticules (NPs) de métal a été réalisée par croissance contrôlée de silices mésoporeuses autour de solutions colloïdales de diverses nanoparticules métalliques (Ru, Pt, Pd, Au). Cette méthodologie a conduit à l’obtention de catalyseurs hétérogènes bien définis (structuration hexagonale 2D du réseau poreux) contenant des NPs régulièrement et sélectivement réparties : au sein des canaux poreux, dans les murs de la charpente silicique ou les deux. Afin d’atteindre ce but, une méthode générale de synthèse en trois étapes a été développée incluant : i) la préparation de la solution colloïdale de nanoparticules hydrophobes ou hydrophiles. ii) la synthèse d’un matériau mésostructuré, autour des NPs, par procédé sol-gel en présence d’un tensioactif structurant, selon un protocole expérimental adapté à la localisation désirée des NPs. iii) décomposition du tensioactif afin de libérer la porosité et la surface des NPs. Les NPs préparées ainsi que les matériaux contenants les NPs ont entièrement été caractérisés par différentes techniques complémentaires (adsorption et désorption d'azote, MET, DRX, WAXS, analyse élémentaire…). Les performances catalytiques, en hydrogénation du propène, déshydrogénation de l’isobutane ou en oxydation de CO, des matériaux ont par ailleurs été comparées à celles d’un catalyseur de référence pour évaluer la stabilité des nanoparticules et les performances catalytiques des nouveaux matériaux ainsi préparés / New materials containing nanoparticles were prepared by the control growth of a mesostructured silica matrix around differents metal colloids (Ru, Pt, Pd, Au). This original methodology led to the selective and regular localisation of small metal nanoparticles in the pores, in the walls, or both in the pores and in the walls of mesostructured silica matrixes. These materials were obtained by: i) the preparation hydrophilic/hydrophobic metal colloids. ii) the growth of silica around these colloids via a solgel process, and using a template. iii) the removal of the surfactant to release the porosity and the NPs surface. The colloidal solutions and the materials were characterised with several techniques such as N2 adsorption/desorption, T.E.M, XRD, WAXS, elemental analysis... Besides, their catalytic performances were tested in propene hydrogenation, isobutane dehydrogenation or CO oxidation and were compared to those of a reference catalyst

Le sujet de cette thèse concerne l'élaboration de macromonomères, de copolymères greffés et de polymères étoiles de type 'mikto-arm'. De telles architectures macromoléculaires ont été synthétisées par la combinaison de techniques de polymérisation contrôlées/vivantes telles que la polymérisation par ouverture de cycle (par métathèse) (RO(M)P) etde chimie 'click' orthogonales : cycloaddition 1,3-dipolaireazoturealcyne catalysée au cuivre (CuAAC) et thiol-ène.Dans un premier temps, des macromonomères originaux à fonctionnalité polymérisable (oxa)norbornène portant deux chaînes macromoléculaires poly(e-caprolactone) (PCL) et/ou poly(oxyde d'éthylène) (POE) ont été synthétisés par combinaison ROP/CuAAC. Les macromonomères à fonctionnalité (oxa)norbornène avec deux chaînes PCL de masse molaire moyenne en nombre (Mn) compris entre 1400 et 5000 g/mol ont été obtenus par ROP organocatalysée. La synthèse des macromonomères POE44-b-PCLn à fonctionnalité norbornène avec un bloc PCL de longueur variable (1100 g/mol <Mn< 4100 g/mol) a été réalisée par combinaison CuAAC/ROP à partir d'un POE 2000 g/mol commercial. Ces macromonomères présentent des propriétés d'auto-assemblage dans l'eau avec une concentration micellaire critique et un rayon hydrodynamique dont les valeurs augmentent avec la longueur du bloc hydrophobe PCL. Dans un second temps, la réactivité de la fonctionnalité (oxa)norbornène des macromonomères a été étudiée par spectroscopie RMN 1H, chromatographie SEC et spectrométrie MALDI-ToF. Des copolymères greffés à squelettepoly(oxa)norbornène à haute densité de greffons PCL et POE ont été obtenus par ROMP en présence d'amorceurs de Grubbs selon la stratégie "grafting through". La thiol-ène a également été utilisée avec succès pour accéder à des copolymères étoiles de type 'mikto-arm' à base de PCL, POE poly(N-isopropylacrylamide). / The objective of the present thesis was the preparation of complex macromolecules by the combination of controlled/livingpolymerization methods such as ring-opening (metathesis) polymerization (RO(M)P) and highly efficient orthogonal chemistries: copper-catalyzed azide-alkyne coupling (CuAAC) and thiol-ene reactions.In the first part of this work, a series of well-defined structural (co)polymers containing a cycloolefin (norbornene (NB) oroxanorbornene (ONB)) functionality bearing two polymer chains including poly(ε-caprolactone) (PCL) and/or poly(ethylene oxide) (PEO) have been successfully prepared using the combination of ring-opening polymerization (ROP) and CuAAC ‘click’ chemistry. Well-defined (oxa)norbornenyl-functionalized bis-PCL polymers with PCL chain ranging from 1400 to 5000 g/mol were obtained by organocatalyst-mediated ROP. Norbornenyl-functionalized PEO-b-PCL block copolymers with PCL block in the range 1100 to 4100 g/mol were synthesized from commercially available PEO 2000 g/mol by CuAAC followed by ROP of CL. The presence of a hydrophilic PEO chain and a hydrophobic PCL chain in norbornenylfunctionalizedPEO-b-PCL copolymers gives rise to self-assembling properties in water solution. Critical micellar concentrations (CMC)are in the range of 0.08 – 0.006 g/L for copolymers with PCL chain length ranging from 10 to 36 CL units, respectively. Thecorresponding micelles show hydrodynamic diameters in range of 10 – 23 nm with low polydispersities.In the second part of this work, well-defined copolymers were used to prepare bottle-brush and (mikto-arm) star copolymersthrough reactions involving the cycloolefin functionality. On the one hand, high density grafting bottle-brush copolymerspoly(oxa)norbornene-g-bisPCL, polynorbornene-g-PEO/PCL (PNB-g-(PEO/PCL)) and PNB-b-(PNB-g-(PEO/PCL)) were achieved by ROMP according to the ‘grafting through’ strategy using Grubbs’ catalysts. On the other hand, PCL, PEO, PNIPAM-based 3-arms star, 4-arms star copolymers were obtained via radical thiol-ene reactions as demonstrated by 1H NMR, SEC and MALDI-ToF MS analysis.The high reactivity of these copolymers toward ROMP and thiol-ene reactions makes them interesting candidates in order toprepare new well-defined copolymers with controlled structures and properties through highly efficient synthetic strategies.