Law enforcement administrators are concerned about the levels of public satisfaction with the police as a key to successful policing. Citizens who are satisfied with the police are more willing to provide cooperation with the police that is essential for the organization to reduce crime and serve the community effectively. Existing empirical studies have shown that citizen demographic characteristics and police performance are predictors of satisfaction with the police. The limitation of the previous studies, however, is that they did not consider what police agencies can do, specifically how they change or determine police performance. Without the organizational-level consideration, we may falsely blame individual police officers and their policing activities for the current elevated tension between the public and the police. This research attempts to address the void in the existing literature by introducing an extended theoretical framework that is structured with organizational-level predictors built upon already identified individual-level relationships with public satisfaction with the police.Using the Law Enforcement Organizations (LEO) survey A and Police-Community Interaction (PCI) survey of the National Police Research Platform Phase II, 2013–2015, at the organizational level, the current research examines the indirect associations between organizational characteristics (i.e., transformational leadership and organizational justice) of police agencies and public satisfaction with the police. Police job satisfaction and the proxy measures of police job performance (i.e., satisfaction with the specific police contact and perception of neighborhood safety) are the intervening variables in the relationship. In the current research, the merged data, including 16,547 citizens from 52 police agencies, are used for the analyses. The primary statistical approaches for the examination include factor analyses for the measurement model, bivariate analyses, and Multilevel Structural Equation Modeling (MSEM). The major finding of this research is that organizational justice, which is about the fairness of organizational behaviors, has an indirect association with public satisfaction with the police through police job satisfaction and citizen perceptions of neighborhood safety. This finding indicates that not only are individual police officers who encounter citizens and provide services able to shape citizen perceptions of the police, but police agencies and their administrators are able to actively improve the levels of satisfaction with the police overall.

No description available.

The purpose of this research project was to explore differences in perceptions of organizational justice and related attitudes. Through the use of a 3 x 2 experimental design, participants were randomly assigned to groups in which they were exposed to a fictitious organization’s mock recruitment document publicizing different types of affirmative action programs and varying levels of information regarding the mechanics of such programs. Results did not demonstrate statistically significant differences across groups. Project implications, limitations, and suggestions for future research are discussed.

Most studies on organizational justice have focused on individuals’ reactions to justice. As such, a key question has been left largely unanswered: Why do individuals act fairly or unfairly? The present research adopted a person-situation interactionist approach (Trevino, 1986) to examine psychological and situational antecedents of individuals’ fair behavior. The social identity model of deindividuation (SIDE; Reicher, Spears, & Postmes, 1995) and side-bet theory of continuance commitment (Becker, 1960) was used to examine how organizational identification and continuance commitment might influence employees’ fair or unfair behavior depending on an organization’s justice climate. Based on SIDE, it was hypothesized that organizational identification relates positively to employees’ feelings of deindividuation. Based on side-bet theory, it was further hypothesized that employees’ continuance commitment relates positively to their adoption of a subordinate role. Both deindividuation and adoption of a subordinate role were argued to make employees more susceptible to external influences and, therefore, make individuals more likely to behave in ways that are normative in a given context. Individuals who have higher levels of continuance commitment and organizational identification were, therefore, argued to engage in fair or unfair behavior depending on the level of the justice climate and the strength of the justice climate of their workgroup. The results of three studies provided support for the majority of hypotheses. Theoretical and practical implications of the results are discussed.

No description available.

No description available.

No description available.

No description available.

This thesis explored the cognitive, character-inference process that Dirks & Skarlicki (2004) assert contributes to trust development. Self-reported transformational leadership, leader integrity, organizational justice, and leader prototypicality correlated positively with cognitive trust in this sample of 81 student employees (63% female, mean age 20.5) of a large southeastern university. Leader prototypicality, a cognitive evaluation process, partially mediated the relationship between leader integrity and trust. This study's prime contribution was the longitudinal, empirical test of a model of trust development in interdependent leader-follower dyads. Future research may explore other antecedents of trust, assess how the cognitive process of trust development occurs, or investigate the relationship-based social exchange mechanism Dirks and Skarlicki (2004) suggest contributes to the development of affective trust. / Master of Science

Although Black women are the most educated group in America, they continue to face baffling complexities on the pathway to leadership and career promotions. This research elicits Black women’s lived experiences to explore how their pathway to leadership and career promotion differs from those of other women of color. Study One focused on expert notions of women's leadership to examine facilitators and barriers that impact pathways to career promotion. It found that mainstream approaches to leadership overemphasized individual actions, excluding the nuances specific to Black women. Study Two explored the experiences of Black executive women more deeply. It found that Black women’s double minority reality led to a greater need for community in the workplace compared to other women of color, who identified mentorship as the more critical factor in answering the research question. Together, Study One and Study Two suggest that organizational culture, community, and individual resilience are critical to Black women’s success as executives. / Business Administration/Interdisciplinary