The question posed is: “Do Emotionally Intelligent People Express Their Faith at Work?” This study will use self-reported measures of emotional intelligence (EQ), Faith at Work, and Religious Commitment to determine the degrees to which individuals who are members of the Johnson City Chamber of Commerce express a level of EQ as well as faith in the workplace. The current study will test each hypothesis to determine if there is a significant relationship between the four factors of EQ and faith in the Workplace. The four factors of EQ are: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.

The purpose of this study was to examine the efficacy of Duerden, Courtright, and Widmer's (n.d.) Recreation at Work (RAW) Model and explore the relationship between RAW and employee flourishing (i.e., resilience, work engagement, organizational identification). This study explored the unique contribution from RAW and work activities in relation to employee flourishing. Structural equation modeling revealed RAW and leisure as a state of mind (LSM) perceptions (i.e., intrinsic motivation, perceived freedom, positive affect) had positive relationships with personal expressiveness (β = .704, p < .001) and organizational identification (β = .164, p = .002). Additionally, RAW had a positive relationship with resilience mediated by personal expressiveness (β = .157, p = .001). Results suggest RAW provides added value to the workplace by facilitating personal expressiveness, resilience, and organizational identification. Comparisons are discussed around the benefits of LSM perceptions during work and RAW activities. Practical applications and suggestions for future research are discussed.

African American women's (AAW) presence has increased in the corporate workforce, but this increase has not transferred to a comparable rise in leadership positions. The purpose of this transcendental phenomenological study was to explore the lived experiences AAW faced relating to race and gender differences that influenced their leadership development and limitations on advancement in Fortune 500 corporations. The research problem addressed in this study was the underrepresentation of AAW in senior leadership positions within Fortune 500 corporations and what can increase their representation and retention in senior level positions. The 10 participants included African American women holding senior level positions in corporate America. The concepts of race, gender, and stereotyping derived from intersectionality theory, critical race theory, black feminist theory, and racial microaggression were the foundation for the conceptual framework. The data collected through semistructured interviews were analyzed using the modified van Kaam method. Four themes emerged including race, gender, stereotyping in the workplace, and the lack of AAW led mentorship programs. The findings of this study may contribute to social change by assisting organizational leaders in policy changes to support the concerns of AAW in leadership roles around the lack of diversity and mentoring programs to increase retention and new recruitment.

The present study examines the process of emotional labor as performed by customer service employees. This research investigates some of the consequences of performing emotional labor such as emotional exhaustion, affective well-being, and job satisfaction, and attempts to determine which individual and organizational variables play moderating roles in these relationships. One hundred and seventy-six participants from 10 customer service organizations, ranging from retail stores to call centers, completed a 126-item survey. Correlation and regression analyses were conducted to test the proposed hypotheses. Results indicate that gender, emotional intelligence, and autonomy are key moderator variables in the relationship between emotional labor and emotional exhaustion, affective well-being, and job satisfaction. Females are more likely to experience negative consequences when engaging in surface acting. Individuals high in emotional intelligence experienced positive outcomes as emotional labor increased, and the converse is true for those low in emotional intelligence. Autonomy serves to alleviate negative outcomes primarily at the higher levels of emotional labor.

<p>Syftet med denna studie var att undersöka faktorerna som bidrar till lärares yrkestrivsel, samt om förväntingarna de hade innan de började arbeta har uppfyllts. Positiva förväntningar kan vara motiverande i yrket, men om de inte uppfylls kan de ha motsatt effekt. I dagens samhälle finns många negativa föreställningar om skolan. I media får man ofta höra om hur läget är i skolan, mycket framställs i negativ ton. Vi undrade då hur det kommer sig att trots allt negativt som cirkulerar kring skolan så finns det lärare som år efter år arbetar kvar i skolan. Som metod använde vi halvstrukturerade intervjuer med tre lärare. Dessa tre har flertalet års yrkeserfarenhet bakom sig. Före intervjuerna lämnade vi missivbrev till våra informanter där vi informerade om syftet med intervjuerna och vetenskapsrådets etiska regler.</p><p>I resultatet upptäckte vi att våra intervjupersoner ser på ungefär samma sätt på yrkets meningsfullhet och varifrån de hämtar sin drivkraft. Våra tre intervjupersoner har alla märkt hur arbetsbelastningen ökat de senaste åren, men har än så länge inte slagits ner av den utan fortsatt att arbeta och trivs i yrket. Men på vissa punkter skiljer de sig åt.</p>

Syftet med denna studie var att undersöka faktorerna som bidrar till lärares yrkestrivsel, samt om förväntingarna de hade innan de började arbeta har uppfyllts. Positiva förväntningar kan vara motiverande i yrket, men om de inte uppfylls kan de ha motsatt effekt. I dagens samhälle finns många negativa föreställningar om skolan. I media får man ofta höra om hur läget är i skolan, mycket framställs i negativ ton. Vi undrade då hur det kommer sig att trots allt negativt som cirkulerar kring skolan så finns det lärare som år efter år arbetar kvar i skolan. Som metod använde vi halvstrukturerade intervjuer med tre lärare. Dessa tre har flertalet års yrkeserfarenhet bakom sig. Före intervjuerna lämnade vi missivbrev till våra informanter där vi informerade om syftet med intervjuerna och vetenskapsrådets etiska regler. I resultatet upptäckte vi att våra intervjupersoner ser på ungefär samma sätt på yrkets meningsfullhet och varifrån de hämtar sin drivkraft. Våra tre intervjupersoner har alla märkt hur arbetsbelastningen ökat de senaste åren, men har än så länge inte slagits ner av den utan fortsatt att arbeta och trivs i yrket. Men på vissa punkter skiljer de sig åt.

Organizations across the United States and in many parts of the globe are increasingly focused on providing their customers with an excellent service experience by implementing organizational emotion display rules (Hochschild, 1983). These display rules dictate the requisite employee emotions for a particular encounter (Ekman, 1973). However, over the course of a work day display rules may call for expressions that contradict an employee's genuine emotions, thus prompting a discrepancy between felt emotions and required emotions -- emotional dissonance (Hochschild, 1983). Emotional labor involves employee efforts to reduce emotional dissonance in order to adhere to organizational display rules (Hochschild, 1983; Grandey, 2000). Hochschild (1983) identified two emotional labor strategies that may be used by employees -- surface acting (managing observable expressions to obey display rules) and deep acting (corresponds to managing feelings in order to actually feel the emotion required by the display rules). This study examined emotional intelligence, affectivity and gender as potential antecedents of an employee's choice of emotional labor strategy in order to meet organizational display rules. I also investigated the differential impact of the emotional labor strategies on the individual outcomes of emotional exhaustion and job satisfaction, and service performance.Correlation and moderated regression analyses as well as structural equation modeling were employed to test the proposed hypotheses. Two hundred and twenty-three employee-supervisor pairs completed surveys to examine the research hypotheses. Correlation results indicate that emotional intelligence, affectivity and gender related to the emotional labor strategies in the expected directions. Similarly, deep acting and surface acting displayed differential relationships with emotional exhaustion, job satisfaction and service performance. Moderated regression analyses suggest that females were more likely to report negative outcomes when engaging in surface acting. Structural equation modeling results indicate that affectivity predicted choice of the emotional labor strategies, which in turn predicted the outcomes of emotional exhaustion, job satisfaction and service performance.

Šiame moksliniame darbe dėmesys yra kreipiamas į socialinių darbuotojų, dirbančių su proto negalią turinčiais asmenimis, darbo prasmės suvokimą per jų profesines patirtis. Profesinėje srityje socialinis darbuotojas yra sąveikos, kuriančios tam tikras prasmes su klientu, įrankis ir dalyvis. Savo veikla ir mąstymu jis nuolat vykdo tam tikrą prasmę. Savo veiklos prasmingumo suvokimas bei dvasingumas leidžia socialiniam darbuotojui jautriai įvertinti sudėtingus žmogaus gyvenimo reiškinius, ieškoti idėjų, analizuoti padarytas klaidas ir vengti jų ateityje. (Kavaliauskienė, 2008). Šiame moksliniame darbe per socialinių darbuotojų profesines patirtis siekiama atskleisti kokie vidiniai veiksniai lėmė darbo su proto negalią turinčiais asmenimis pasirinkimą, kokie veiksniai skatina/palaiko, suteikia prasmę likti darbe bei kokie veiksniai yra keliantys abejones išlikti darbe. Tyrimo objektas - socialinių darbuotojų, dirbančių su proto negalią turinčiais asmenimis, darbinės patirtys. Tyrimo tikslas - atskleisti socialinių darbuotojų dirbančių su proto negalią turinčiais asmenimis darbo patirtis. Tyrimo uždaviniai: 1) Atskleisti socialinių darbuotojų pasirinkimą dirbti su proto negalią turinčiais asmenimis lemiančius veiksnius. 2) Atskleisti su proto negalią turinčiais asmenimis dirbančių socialinių darbuotojų norą likti darbe palaikančius veiksnius. 3) Atskleisti socialinių darbuotojų, dirbančių su proto negalią turinčiais asmenimis, abejones išlikti darbe lemiančius veiksnius. Siekiant... [toliau žr. visą tekstą] / This study is oriented to understand the meaning of work of social workers who work with mentally disabled persons by their professional experiences. A social worker is a like a tool and participant in the interaction with a client. The same interaction generates certain meaning with clients. Through his activities and a way of thinking the social worker constantly carries a certain meaning. The perception of meaning of their activities and spirituality allows a social worker to evaluate a complexity of human life, to generate ideas, to analyze mistakes and to avoid them in future. This study reveals some internal factors which led to choose to work with mentally disabled people, factors, which encourage/support and gives the sense to remain at work and which things can cause doubts about remaining at that particular work. The object of study is a variety of experiences of social workers who work with mentally disabled people. The purpose of this research is to reveal the experiences of social workers. The objectives of the research: 1) To reveal the factors which determine a choice of social workers to work with mentally disabled persons. 2) To reveal the supporting factors which allow a social worker to have a desire to remain at work with mentally disabled clients. 3) To reveal the factors which cause doubts about staying at current job position. In order to reveal work experiences of social workers who work with mentally disabled people has been selected a... [to full text]

This dissertation analyzes the effects of the ILO’s 1998 Declaration on Fundamental Principles and Rights at Work, taking as a case study ILO’s promotion of freedom of association in Brazil. It suggests that the 1998 Declaration’s promotional approach offers mechanisms that have the capacity to change a country's behaviour. In the case of Brazil, this change would involve reform of a corporativist trade union law that violates the principle of freedom of association. The peculiarities of compliance with the freedom-of-association principle represent a significant challenge to the ILO, especially when a country lacks the political will to comply with the principle. This dissertation shows that the 1998 Declaration provides mechanisms − information, qualification of the bureaucracy and support of independent actors − that can be used in these situations even outside the scope of a cooperation program to reform the law and modify public policy.

This dissertation analyzes the effects of the ILO’s 1998 Declaration on Fundamental Principles and Rights at Work, taking as a case study ILO’s promotion of freedom of association in Brazil. It suggests that the 1998 Declaration’s promotional approach offers mechanisms that have the capacity to change a country's behaviour. In the case of Brazil, this change would involve reform of a corporativist trade union law that violates the principle of freedom of association. The peculiarities of compliance with the freedom-of-association principle represent a significant challenge to the ILO, especially when a country lacks the political will to comply with the principle. This dissertation shows that the 1998 Declaration provides mechanisms − information, qualification of the bureaucracy and support of independent actors − that can be used in these situations even outside the scope of a cooperation program to reform the law and modify public policy.