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Bakgrund: Överrapportering vid skiftbyte är en essentiell del av sjuksköterskans kliniska arbete, trots detta råder inte konsensus om vilken rapporteringsmetod som är bästa praxis. I takt med en större personcentrering av vården står patientens rätt till delaktighet och medbestämmande i större fokus, och bedsiderapportering har vuxit fram som ett alternativ till den traditionella rapporten. Syfte: Att belysa hur sjuksköterskor och vuxna patienter i den somatiska slutenvården beskriver sin upplevelse av bedsiderapportering. Metod: Denna litteraturöversikt genomfördes som en förenklad metasyntes där dataanalysen baserades på kvalitativ innehållsanalytisk teknik. Resultat: Tre huvudteman framkom gällande patienters upplevelse av bedsiderapportering: patientmedverkan, bättre vårdupplevelse samt möjliga hinder. Ytterligare tre huvudteman framkom för sjuksköterskors upplevelser: upplevda fördelar, möjliga hinder och förutsättningar för bedsiderapportering. Både patienter och sjuksköterskor beskrev positiva upplevelser av bedsiderapportering med den främsta fördelen att patienten blev mer delaktig i vården. Patienter beskrev en ökad trygghetskänsla och ett tillgodosett informationsbehov. Sjuksköterskor beskrev hur patientsäkerheten förbättrades och prioriteringar underlättades av bedsiderapportering. Oro kring sekretess och känslig information lyftes av både sjuksköterskor och patienter. Slutsats: Bedsiderapportering kan utgöra ett värdefullt verktyg i en mer personcentrerad vård, men att ytterligare kunskap behövs kring hantering av sekretessen. / Background: Shift reporting is an essential part of the nurse’s clinical work, despite this there is no consensus about what constitutes best practice. As personcentredness is becoming more important, more focus is on the patients’ right to participation and shared decision-making, and bedside reporting has become an alternative to the traditional shift report. Aim: To illustrate how nurses and adult inpatients within the somatic care describe their experience of bedside handover. Method: This literature review was conducted through a simplified meta-synthesis approach based on qualitative content analysis as a tool for the analysis of data. Results: Three main themes regarding patients’ experiences of bedside handover emerged: patient participation, improved care experience and possible barriers. Three additional main themes regarding nurses’ experiences emerged: perceived advantages, possible barriers and enabling factors for bedside handover. Both patients and nurses reported positive experiences of bedside handover, with the foremost advantage being the patients’ involvement in their care. Patients described an increased feeling of safety and that their needs of information were met. Nurses described how patient safety was improved and how prioritization was facilitated. Both nurses and patients had concerns about confidentiality and sensitive information. Conclusion: Bedside handover can be used as a valuable tool in the work towards a more person centred care, but there is a need for further knowledge about how confidentiality can be managed.

The hospitalization of a family member in an intensive care unit can be a very stressful time for the family. Family bedside rounds is one way for the care team to inform family members, answer questions, and involve them in care decisions. Few studies have examined the experiences of family members with ICU bedside rounds. A qualitative descriptive study, undergirded by the Family Management Style Framework developed by Knafl and Deatrick (1990, 2003) and Knafl, Deatrick, and Havill (2012), was done at an academic medical center examining families who both participated and did not participate in the family bedside rounds. The majority of families who participated (80%) found the process helpful. One overarching theme emerged from the data of participating families: Making a Connection: Comfort and Confidence. Two major factors influenced how that connection was made: consistency and preparing families for the future. Three types of consistency were identified: consistency with information being shared, consistency about when rounds were being held, and consistency with being informed of delays. The second major contributing factor was preparing families for the future. When a connection was present, families felt comfortable with the situation. When any of the factors were missing, families described feelings of anger, frustration, and fear. Family members who did not participate described feelings of disappointment and frustration about not having participated. As healthcare providers, what we say to families matters. They need to be included in decision-making with honest, consistent, easy-to-understand information.

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In my dissertation, I discuss the problematic of feedback in a leadership of medical non- doctor personnel and in directing its working performance. My aim was to comprehend and elucidate the process of feedback between superior and subordinate personnel, specifically between bedside nurses/assistive personnel and a charge nurse. As a secondary objective, I decided to investigate potential areas for improvement in leading management and to suggest possible advancements, which could contribute to more effective directing of work performance through the use of feedback. The dissertation is divided into two parts, theoretical and empirical. In the first theoretical part, I begin with defining the meaning of feedback. Following, I introduce topics that include: feedback in social communication, feedback in the process of directing work performance and work motivation. In the second empirical part, I present research conducted with the use of qualitative methodology, where the reader can view the discussed problematic from the perspective of subordinate (bedside nurses/assistive personnel) and superior (charge nurses) personnel. Key words: feedback, social communication, work performance, medical non-doctor personnel, bedside nurse, assistive personnel, healthcare, nursing, work motivation

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