El presente trabajo de investigación aborda la importancia de la gestión comunicacional en los procesos de fusión empresarial, basado en la dinámica de dos organizaciones peruanas. Asimismo, analiza los impactos en términos de imagen y reputación interna. El objetivo general ahonda en la investigación de los impactos de la ausencia de la gestión comunicacional en procesos de fusión empresarial entre Cassinelli y Celima-Trébol, con el fin de identificar la relación causa-efecto entre dichas variables. El Marco Teórico ha sido estructurado de manera que muestre el sentido y relación de los procesos de fusión empresarial con la comunicación. En ese sentido, se exponen las diferentes definiciones, clasificaciones y características de las fusiones empresariales. Así mismo, se muestra cómo es que una fusión organizacional puede presentarse como estrategia para el crecimiento externo de la empresa, las posibles consecuencias organizativas producto de ellas y su impacto en los activos intangibles a nivel interno. Por último, se expone el concepto de Gestión Empresarial, sus niveles dentro de una organización, las etapas y ventajas de este. Luego, se abordan los temas de la Gestión Comunicacional, en términos de Comunicación e Identidad Corporativa, activos intangibles, Imagen y Reputación Corporativa, con el objeto de relacionarlos con el proceso de fusión en empresas de mejoramiento del hogar en el Perú. En el capítulo tres, se exponen los Hallazgos y Resultados producto de la realización de entrevistas en profundidad aplicada a los altos mandos de la organización y encuestas a una muestra representativa de colaboradores, la cual buscó de manera directa identificar los impactos de la ausencia de una gestión comunicacional en el proceso de fusión empresarial. Por último, se presentan las principales conclusiones derivadas del presente trabajo de investigación, en las que se evidencia la inexistencia de una adecuada estrategia comunicacional entre ambas marcas y un arduo proceso de adaptación basado en un nuevo ambiente laboral y; se exponen las recomendaciones que demuestran la relevancia de la gestión comunicacional en el desarrollo de la fusión empresarial. / This research work addresses the importance of communication management in business merger processes, based on the dynamics of two Peruvian organizations. In addition, it analyzes the impacts in terms of image and internal reputation. The general objective delves into the investigation of the impacts of the absence of communicational management in business merger processes between Cassinelli and Celima-Trébol, in order to identify the cause-effect relationship between these variables. The Theoretical Framework has been structured in such a way as to show the meaning and relationship of business fusion processes with communication. In this sense, the different definitions, classifications and characteristics of business mergers are exposed. Likewise, it shows how an organizational merger can be presented as a strategy for the external growth of the company, the possible organizational consequences resulting from them and its impact on intangible assets internally. Finally, the concept of Business Management is exposed, the levels within the organzition its stages and advantages. Additionally, the issues of Communicational Management are addressed, in terms of Communication and Corporate Identity, intangible assets, Image and Corporate Reputation, in order to relate them to the merger process in home improvement companies in Peru. In chapter three, the Findings and Results resulting from conducting in-depth interviews applied to the organization's senior managers and surveys of a representative sample of collaborators are presented, which directly sought to identify the impacts of the absence of a communicational management in the business merger process. Finally, the main conclusions derived from this research work are presented, in which the inexistence of an adequate communicational strategy between both brands and an arduous adaptation process based on a new work environment and recommendations are presented that demonstrate the great importance of communicational management in business merger processes. / Tesis

Theorists and management in the South African non-profit sector agree that strong stakeholder relationships are essential in negotiating the challenges faced by the South African non-profit sector. Despite the acknowledgement from the non-profit sector that strong relationships are key to achieving organisational goals, there is an apparent lack of knowledge and strategic thinking amongst them pertaining to the concept of stakeholder relationship management. Against this background the purpose of this study was therefore to develop a metamodern model for stakeholder relationship management, aimed specifically at the South African non-profit sector, that could be implemented by NPO management in a practical manner. The blurring lines between the opposing views of modernism versus postmodernism motivated the choice of metamodernism as a relevant worldview for this study. Metamodernism does not imply a balance between these poles, but rather a constant swinging of the pendulum during which metamodernism negotiates between modernism and postmodernism. It is the construction of a workable, interrelated worldview, recognising the intimate relationship between modernism and postmodernism. It was therefore concluded that a metamodern worldview in which both modernism and postmodernism feature, would not only make it possible for nonprofit organisation managers to understand and join the discussion on stakeholder relationship management, but also to implement the proposed metamodern stakeholder relationship management model. The resultant metamodern stakeholder relationship management model for non-profit organisations is framed by so-called modernistic communication and stakeholder relationship management theories, but it was done in line with the metamodern worldview of the study, allowing for initiative and innovation. The flexible, organic and cyclic nature of the proposed model echoes this worldview. A qualitative, exploratory and interpretative research design was implemented to test a conceptual framework and face-to-face semi-structured interviews were conducted with senior management in the non-profit sector. The design of the framework and subsequent model was guided by a number of assumptions and propositions arising from a thorough literature review, all of which were supported and confirmed by the research results. The most significant contribution of the study is the application of a metamodern worldview emanating from a reluctance to choose between a modern or postmodern stance when discussing communication science and stakeholder relationship management practices. It is therefore foreseen that it would offer the field of communication science new and creative means of combining modernism and postmodernism approaches when studying communication phenomena. It will also expand the responsibility for communication and stakeholder relationship management beyond that of the communication specialists to senior management in the non-profit sector. / Communication Science / D. Litt. et Phil. (Communication)

This study examines experiences of utilizing government assistance in the United States. It focuses on the ways in which persons participating in the Supplemental Nutrition Assistance Program (SNAP) communicatively managed their lives in relation to their role in the program. Specifically, the research reveals that SNAP recipients are master managers. After synthesizing the pre-existing body of research concerning social assistance in the U.S. and its effects on those who utilize it, the author argues that sharing the stories of marginalized groups can serve to reduce stigma surrounding government assistance participation. Employing a Feminist Standpoint Theory sensibility to elicit such stories, the author drew out narratives gathered through qualitative interviews with current SNAP participants. Findings indicate that communicative management of SNAP participation was experienced as multi-layered and complex. Positioned to navigate the carceral environment of the SNAP program, participants adopted various disciplined communicative actions as they managed program membership, stigmatized identity, and behavioral surveillance.

El presente trabajo analiza los principios teóricos y conceptuales que componen el modelo “The Golden Stakeholder Circle”. La metodología empleada en este artículo corresponde al desarrollo de un paradigma naturalista e interpretativo, porque se estudia la gestión de las relaciones de las partes interesadas y se trata de comprender, analizar e interpretar la fenomenología de los conflictos sociales, centrándonos en la estructura del modelo, con el fin de comprender a cabalidad sus partes y generar nuevos conocimientos a partir del estudio de la literatura del modelo. Por ello se optó por recolectar y analizar el material bibliográfico empleado por Cesar Saenz para la elaboración de su modelo. Asimismo, se decidió analizar y comparar los datos e información sobre las teorías y conceptos empleados en dicho modelo con estudios y artículos de investigación en donde se desarrollaron casos en contextos similares y que exploraron algunas de las líneas de investigación que el autor empleó para construir su modelo. Finalmente, se complementó la información de los alcances del modelo con los aportes y descubrimientos de los otros estudios. / This work analyzes the theoretical and conceptual principles that make up the model “The Golden Stakeholder Circle”. The methodology used in this article corresponds to the development of a naturalistic and interpretive paradigm, because the management of stakeholder relationships is studied and it is about understanding, analyzing and interpreting the phenomenology of social conflicts, focusing on the structure of the model, in order to fully understand its parts and generate new knowledge from the study of the model's literature. For this reason, it was decided to collect and analyze the bibliographic material used by Cesar Saenz for the elaboration of his model. Likewise, it was decided to analyze and compare the data and information on the theories and concepts used in said model with studies and research articles where cases were developed in similar contexts and that explored some of the lines of research that the author used to build his model. Finally, the information on the scope of the model was complemented with the contributions and discoveries of the other studies. / Trabajo de investigación

This work deals with electronic document management systems (EDMS) from the perspective of selected knowledge areas of project management processes. The aim of this thesis was to create an EDM system based on an appropriately selected EDM model, which would assist in the management of documents that arise during management processes in selected areas of project management (quality, human resources and communication within the project) with the possibility of extending to other knowledge areas.