Fundamentado no estÃgio e sua relaÃÃo com o desenvolvimento de competÃncias profissionais, este estudo pautou-se em trÃs questÃes norteadoras: 1) Quais as competÃncias adquiridas ou desenvolvidas pelos egressos de AdministraÃÃo oriundos de programas de estÃgio? Em que medida o estÃgio agregou na formaÃÃo no tocante Ãs competÃncias profissionais? E quais dessas competÃncias desenvolvidas estÃo em consonÃncia com as Diretrizes Curriculares Nacionais para o curso de AdministraÃÃo? A partir dessas questÃes, este estudo teve como principal objetivo verificar a percepÃÃo dos egressos de AdministraÃÃo da Universidade Federal do Cearà sobre quais e em que grau as competÃncias profissionais foram desenvolvidas a partir de programas de estÃgio realizados e quais estÃo contempladas pelas Diretrizes Curriculares Nacionais. A sua relevÃncia consiste em abordar e contribuir com temas contemporÃneos como estÃgio e competÃncia, na Ãtica de egressos de AdministraÃÃo que realizaram estÃgios. O estudo caracterizou-se como exploratÃrio, descritivo e de natureza qualitativa. A pesquisa bibliogrÃfica abordou assuntos relacionados à educaÃÃo e trabalho, competÃncias e estÃgio de estudantes. A pesquisa de campo foi aplicada a 40 egressos da UFC que concluÃram seus cursos nos anos de 2005, 2006 e 2007. No processo de coleta de dados utilizou-se como instrumento o questionÃrio estruturado e anÃnimo. Para suporte na anÃlise de dados utilizou-se o Excel. Os resultados da pesquisa permitiram concluir que o estÃgio contribui para aproximar a relaÃÃo teoria e prÃtica e desenvolver competÃncias importantes para a formaÃÃo profissional, inserÃÃo e permanÃncia no mercado de trabalho e no desenvolvimento da carreira. / Based on the apprenticeship and its relation with the development of professional competences, this study was ruled by three guiding questions: 1) What are the competences acquired or developed by the former students of Administration derived from the apprenticeship programs? 2) How much has the apprenticeship contributed to improve the professional competences? 3) Which of these competences, in the Administration course, match the National Curricular Rules? Based on these questions, this study had as its main objective to verify in the conception of former students from the Administration course in the Federal University of CearÃ, which competences and how much they were developed during the programs of apprenticeship, and which of them were agreed with the National Curricular Rules. Its relevance consists of approaching and contributing with modern themes such as apprenticeship and competence, through the former students in Administration view who had undergone the apprenticeships. The present study had an exploratory and descriptive characteristic. The bibliographical research approached issues related to education and work, as well as competences and students‟ apprenticeship. The field research involved 40 former students that had finished their courses in the following years: 2005, 2006, and 2007. In the process of data collection, a structures and anonymous questionnaire was used as a tool. Excel program was used as a support to data analysis. The research results allowed us to conclude that the apprenticeship contribute to approximate the relation between theory and practice as well as to develop competences that are important to the Professional formation, insertion and permanence into the working market and the development of the career too.

CoordenaÃÃo de AperfeÃoamento de Pessoal de NÃvel Superior / A pesquisa aqui descrita à produto de uma empreitada que concatena trÃs grandes Ãreas dentro dos estudos em LinguÃstica: Fraseologia, CompetÃncia Comunicativa e InterlÃngua. Tendo em vista que as unidades fraseolÃgicas sÃo itens lexicais de difÃcil aquisiÃÃo em contexto de segunda lÃngua, adotamos as colocaÃÃes como objeto de estudo por serem altamente produtivas e recorrentes na produÃÃo oral e escrita de falantes nativos. Intencionamos averiguar como os aprendizes de PortuguÃs como LÃngua adicional utilizam as colocaÃÃes em textos escritos e de que forma esse uso delata o que decidimos chamar de CompetÃncia Colocacional. Optamos por trabalhar com sujeitos norte-americanos pertencentes ao programa FLTA, ligado à ComissÃo Fulbright, que promoveram a lÃngua inglesa no Brasil por nove meses no perÃodo de 2015. Os sujeitos que tiveram interesse em participar desta pesquisa foram agrupados conforme nÃvel de proficiÃncia e escreveram textos, em lÃngua portuguesa, cujo tema versava sobre suas impressÃes sobre a cultura brasileira. Depois de escritos, os textos foram analisados e as colocaÃÃes categorizadas de acordo com a equivalÃncia existente entre lÃngua alvo/materna e conforme suas estruturas morfossintÃticas. ApÃs cruzarmos os dados, encontramos que o sistema linguÃstico do nÃvel de proficiÃncia B1/B2 ainda à dependente da lÃngua materna, apresentando colocaÃÃes de âEquivalÃncia Totalâ em todos os tipos de estruturas morfossintÃticas. A anÃlise do grupo de nÃvel de proficiÃncia C1/C2 mostrou que este conhece e utiliza uma quantidade maior de tipos de estruturas, embora produzindo colocaÃÃes pautadas em uma relaÃÃo direta com a lÃngua materna. AlÃm disso, realizamos uma anÃlise dos erros colocacionais, cujos resultados apontam para o fato de a transferÃncia linguÃstica nÃo se constituir como fator principal para o processo de fossilizaÃÃo e percebeu-se tambÃm que os nÃveis mais avanÃados cometem mais erros colocacionais por ainda estarem testando hipÃteses sobre a lÃngua em aquisiÃÃo. ConcluÃmos lanÃando perspectivas de continuidade e possÃveis contribuiÃÃes que este trabalho oferece para Ãreas como LinguÃstica Aplicada, por exemplo. / The research described here is the product of a work that concatenates three major areas within the studies in Linguistics: Phraseology, Communicative Competence and Interlanguage. Given the fact that phraseological units are lexical items of difficult acquisition in a second language context, we adopted the collocations as an object of study to be highly productive and recurrent in oral and written production of native speakers. We intended to find out how the learners of Portuguese as an additional language use collocations in written texts and how this use betrays what we decided to call collocational competence. We chose to work with American subjects belonging to the FLTA program, linked to the Fulbright Commission, who promoted the English language in Brazil for a nine-month period in 2015. The subjects who were interested in participating in this study were grouped according to the level of proficiency and were asked to write texts in Portuguese, whose theme questionnaire was about their impressions of the Brazilian culture. Once written, the texts were analyzed and the collocations categorized according to the existing equivalence between target / mother language and according to their morphosyntactic structures. After we crossed the data, we found out that the B1 / B2 language system proficiency level is still dependent on the mother tongue, with "Total Equity" collocations presented in all types of morphosyntactic structures. The analysis of the C1 / C2 proficiency level group showed that they know and use a larger number of types of structures, while producing guided collocations in a direct relationship with the mother tongue. In addition, we conducted an analysis of collocational errors, whose results point to the fact that the linguistic transfer does not constitute the main factor to the process of fossilization. Besides, we also realized that the most advanced levels make more collocational errors as they were still testing hypotheses on language acquisition. We concluded by launching perspectives of continuity and possible contributions that this work offers to areas such as Applied Linguistics.

O conhecimento dos fatores que tornam o profissional e em conseqüência, a empresa competentes, é essencial para que se escolham as alternativas mais adequadas para contratar e desenvolver os profissionais de acordo com os comportamentos desejados. O professor de Educação Física, antes um trabalhador pouco exigido com relação à postura e conhecimentos técnicos, é hoje, frequentemente, alvo de avaliações por parte dos gestores das academias e clubes esportivos, dos pares que desenvolvem funções semelhantes, de clientes que buscam fazer comparações para a escolha dos melhores profissionais e da sociedade que através da mídia tem acesso aos principais critérios no processo de definição da melhor academia e dos melhores professores para seu programa de exercícios físicos. O propósito desse estudo foi verificar relações entre os atributos de personalidade (e suas facetas) avaliados pelo inventário de personalidade fundamentado na Teoria dos Cinco Fatores (NEO PI-R) e a competência profissional percebida pelos professores de Educação Física que atuam em academias de ginástica, no que ser refere aos componentes \"conhecimento e habilidade\". A amostra foi constituída por 64 professores de Educação Física (25 do sexo feminino e 39 do sexo masculino), com idade média de 30,3 anos (±5,8) atuantes nas áreas de ginástica, hidroginástica e musculação. Foram aplicados dois instrumentos; o primeiro para avaliação das competências profissionais percebidas (Nascimento,1999); e o segundo visando verificar atributos de personalidade dos professores através de um instrumento de auto-registro (NEO PI-R). Para verificação da relação entre os fatores (e as facetas) de personalidade analisados e a competência profissional percebida pelos profissionais, foi aplicada a correlação de Pearson (p<=0,05). Entre os fatores analisados, os resultados demonstraram correlação negativa significativa entre as competências (conhecimento e habilidade) e o fator \"Amabilidade\". Quando analisadas as facetas, verificou-se correlação negativa significativa entre as \"Habilidades Profissionais\" e as facetas complacência e embaraço/constrangimento. Ainda com relação às facetas, foi verificada a correlação positiva significativa entre as \"Habilidades Profissionais\" e a Impulsividade. É importante destacar que o fato desse estudo se concentrar na competência profissional percebida, e não naquela aferida através de clientes e superiores, pode trazer algumas limitações na tentativa de relacionar os atributos de personalidade e a competência profissional. Em razão disso, torna-se fundamental que se desenvolvam variações desse estudo com o propósito de verificar a correlação dos mesmos fatores de personalidade analisados (Neuroticismo, Extroversão, Abertura, Amabilidade e Conscienciosidade) e suas facetas, com a competência profissional 8 avaliada por outros observadores da ação do profissional de Educação Física em academias de ginástica, como clientes, coordenadores e diretores. / The knowledge of the factors which make a professional, and consequently, a company competent is essential for choosing the most adequate alternatives for hiring and developing professionals with desired behavior. In the past, physical education teachers had little demand in regards to personal attitude and technical knowledge. Today, the teachers are frequently evaluated by health club managers, peers, clients who by comparison search for the best professional, and also by the society that can through the media have access to the best criteria in the process of choosing the most adequate gym and professionals for their physical exercises. The purpose of this study was to evaluate the relationship between the personality traits (and their facets) using the personality inventory which is based on the five factor theory (NEO PI-R) and the physical education teacher´s professional competence regarding their ability and knowledge perceived in health club professionals working in health clubs. In order to conduct the study, a sample of 64 physical education teachers (25 female and 39 male) with the average age of 30,3 (±5,8) were used. All of these subjects were professionals working in the area of fitness workouts, hydrogymnastics and weight training. Two instruments were used in this evaluation. The first was used to assess the perceived professional competence (Nascimento, 1999), and the second to verify the teacher´s personality traits using a self-reported instrument (NEO-PI-R). In order to verify the relationship between personality traits (and their facets) and the professional competence perceived by the professionals, the Pearson correlation was used (p<=0,05). Among the analyzed factors, the results have shown a significant negative correlation between the competences (knowledge and abilities) and the \"agreeableness\" factor. When the facets were analyzed, it was verified a significant negative correlation between the \"Professional Abilities\" and the facets of compliance and embarrassment. Still related to the facets, a significant positive correlation between the \"Professional Abilities\" and Impulsiveness was verified. It is important to emphasize the fact that this study focused on the perceived professional competence and not the competence assessed through clients and superiors and this may bring some limitations in trying to link personality traits to professional competence. Because of this, it is crucial that variations of this study may be developed in order to verify the correlation between the same analyzed personality traits (Neuroticism, Extroversion, Openness to Experience, Agreeableness and Conscientiousness) and their facets. It is also important that the 9 professional competence is evaluated by other observers of the Physical Education professional in gyms, such as clients, managers and gym owners.

Orientador: Arício Xavier Linhares / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Biologia / Made available in DSpace on 2018-08-25T23:41:06Z (GMT). No. of bitstreams: 1 Franco_CarolineSiqueira_M.pdf: 1657929 bytes, checksum: 0b27568a919b921d3ae68ae3161f87fd (MD5) Previous issue date: 2014 / Resumo: A febre maculosa brasileira (FMB) é uma doença infecciosa aguda transmitida através da picada de carrapatos infectados com Rickettsia rickettsii Brumpt 1922. O carrapato Amblyomma cajennense Fabricius 1787 (Acari: Ixodidae) é um dos principais vetores no Brasil. Contudo, outras espécies de carrapatos podem ser vetores da doença e parasitar humanos. Neste estudo, procurou-se avaliar a competência vetorial de Ornithodoros mimon Kohls 1969 (Acari: Argasidae) em laboratório após ser infectado experimentalmente com a cepa Taiaçu de Rickettsia rickettsii, utilizando coelhos domésticos como modelo animal. Primeiramente, os carrapatos foram separados em grupos de acordo com seu estágio de desenvolvimento (larva, ninfa 2 e adulto). Na segunda etapa, dois coelhos foram utilizados como grupo tratamento, e foram inoculados com a Rickettsia, e um coelho foi usado como controle. Os carrapatos utilizados foram separados em lotes, de acordo com o coelho e dia em que foram alimentados. Na terceira etapa, novos coelhos sadios foram infestados com os carrapatos usados na segunda etapa, para verificar se houve transmissão. Carrapatos que tiveram contato com a bactéria foram macerados e inoculados em duas cobaias, e uma terceira cobaia foi infestada com carrapatos que foram alimentados em coelho infectado. PCR com os primers gltA e ompA (R. rickettsii), ftsZ (Wolbachia sp.), 28S (eucarioto) foi realizado, para avaliar se os carrapatos se tornaram infectados. Sequenciamento de amostras foram amplificadas com os primers ompA e 28S. Além da Reação de Imunofluorescência Indireta (RIFI), que foi realizada com o soro dos coelhos para verificar a presença de infecção. Os dois coelhos que foram inoculados com Rickettsia rickettsii apresentaram picos de febre. Um dos coelhos apresentou resultado positivo na RIFI e o outro morreu no décimo sexto dia após a inoculação. Os coelhos que foram infestados com carrapatos que foram alimentados em coelho infectado não apresentaram febre e nenhum outro sintoma da doença. As cobaias que foram inoculadas com carrapatos e a cobaia que foi infestada com carrapatos não demonstraram nenhum sintoma da doença. Das amostras amplificadas com o primer gltA apenas uma amostra foi positiva. A PCR das amostras de carrapatos usando o primer ompA não apresentou o resultado esperado, provavelmente devido a presença do DNA da bactéria Wolbachia sp. A sequência gerada, com amostras que foram amplificadas com o primer 28S, foi o DNA do carrapato. A PCR com o primer ftsZ não amplificou nenhum DNA. Portanto, conclui-se que O. mimon não se tornou infectado com a Rickettsia rickettsii, e não representa risco para a saúde pública / Abstract: The Brazilian Spotted Fever (BSF) is an acute infectious disease transmitted by the bite of ticks infected with Rickettsia rickettsii Brumpt 1922. The tick Amblyomma cajennense Fabricius 1787 (Acari: Ixodidae) is one of the main vectors in Brazil. However, other species of ticks can be vectors of this disease and parasitize humans. This study aimed to evaluate the vector competence of Ornithodoros mimon Kohls 1969 (Acari: Argasidae) in the laboratory after being experimentally infected with the Taiaçu strain of Rickettsia rickettsii, using domestic rabbits as the animal models. Firstly, the ticks were separated into groups according to their developmental stage (larva, nymph 2 and adult). Secondly, two rabbits were used as treatment group, and were inoculated with the Rickettsia, and one rabbit was used as control. The ticks were separated into batches according to the rabbit and the day they were fed. New healthy rabbits were infested with the ticks used in the second experiment, to verify the occurrence of transmission. Ticks that had contact with the bacteria were macerated and inoculated into two guinea pigs, and a third guinea pig was infested with ticks that were fed on infected rabbits. PCR with gltA e ompA primers (R. rickettsii), ftsZ (Wolbachia sp.), 28S (eukaryotic) was performed, to assess if the ticks become infected. Sequencing of the samples was amplified with the primers ompA and 28S. In addition, the Immunofluorescence Assay (IFA) was performed with serum of rabbits to verify the presence of infection. The two rabbits that were inoculated with Rickettsia rickettsii presented peaks of fever. One rabbit presented a positive result in the IFA and the other died on the sixteenth day after inoculation. The rabbits that were infested with ticks that were fed on infected rabbits, showed no fever and no other symptoms of the disease. The guinea pigs that were inoculated with ticks and the guinea pig that was infested with ticks showed no symptoms of the disease. Of the samples only one of all samples amplified with the primer gltA was positive. The PCR samples of ticks using the primer ompA did not yield the expected result, probably due to the presence of the DNA of the bacteria Wolbachia sp. The sequence generated, with samples that were amplified with the primer 28S, it was the DNA of the tick. PCR performed with the primer ftsZ did not amplify any DNA. Therefore, we concluded that O. mimon did not become infected with R. rickettsii, and do not represent risk to public health / Mestrado / Relações Antrópicas, Meio Ambiente e Parasitologia / Mestra em Biologia Animal

Orientador: Márcia de Paula Leite / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Educação / Made available in DSpace on 2018-08-26T08:05:10Z (GMT). No. of bitstreams: 1 Costa_SuelenKobayashi_M.pdf: 1449086 bytes, checksum: af2a73a9f4fd6ac3f8d8543dd6c561c4 (MD5) Previous issue date: 2014 / Resumo: Este trabalho tem como objetivo analisar o "modelo de competências" adotado por uma fábrica de papel do município de Três Lagoas - MS, como instrumento de qualificação profissional para seus trabalhadores e também analisar o processo de produção da mesma fábrica, com base nos avanços tecnológicos, na nova organização do trabalho e nas novas técnicas de produção empregadas nos países desenvolvidos nos anos de 1970 e no Brasil a partir dos anos de 1990. Para este estudo, tomou-se como ponto de partida o referencial do materialismo histórico dialético e como aspecto metodológico a perspectiva crítico-dialética. Como estratégia de pesquisa foi utilizada o estudo de caso. O caso investigado foi o processo de produção e os programas de qualificação profissional de uma fábrica de papel do município de Três Lagoas ¿ MS. Os procedimentos de pesquisa adotados foram: a observação do processo de fabricação do papel e entrevistas semi-estruturadas com os gerentes de produção e de recursos humanos e com alguns trabalhadores (as). Depois das referidas análises verificou-se que para todos os trabalhadores da fábrica, sejam os da produção ou os da gerência, são necessárias algumas competências. A habilidade responsabilidade foi uma das mais mencionadas pelos trabalhadores da fábrica de papel quando indagados sobre quais as principais competências necessárias para desempenhar bem sua função. Quanto mais o trabalhador sobe de função, mais a responsabilidade e a pressão aumentam. Constatou-se que os trabalhadores (as) que saíam da sua função para receber treinamentos para uma futura promoção eram aqueles que tinham bons resultados nas avaliações realizadas pelos gestores. A maior exigência de qualificação foi evidenciada na fábrica. Praticamente 100% dos trabalhadores da produção possuem curso técnico na área em que atuam. Um aspecto importantíssimo é que em sua grande maioria as mulheres não estão desempenhando a mesma função que os homens. Na produção, elas estão presentes na área de acabamento, onde o trabalho é totalmente sem conteúdo e nos laboratórios químicos e físicos, onde o trabalho demanda certo cuidado, por conta da manipulação de vidrarias. Também foi observada a presença praticamente massiva de homens ocupando os cargos de liderança. Os representantes sindicais da fábrica investigada são trabalhadores que estão a favor do capital e não do trabalho, visto que, os representantes são designados pela própria gerência da fábrica. Desse modo, concluímos que o "modelo de competência", ferramenta utilizada pela fábrica investigada para qualificar e avaliar seus trabalhadores faz parte de um tipo de gestão empresarial designada por Vincent de Gaulejac como gestão gerencialista. Esse novo modelo de gestão está vinculado ao processo de reestruturação do mundo do trabalho e foi observado primeiramente nas multinacionais / Abstract: This paper aims to analyze the "competency model" adopted by a paper mill in Três Lagoas - MS as a tool for professional training for their employees and also analyze the production process of the same factory, based on technological advances in the new organization of work and new production techniques employed in developed in the 1970s and in Brazil from the 1990s to study this country, we took as starting point the framework of dialectical and historical materialism as an aspect methodological perspective the critical-dialectical. As a research strategy, the case study was used. The case was investigated the production process and professional qualification programs of a paper mill in the municipality of Três Lagoas - MS. The research procedures were adopted: the observation of the paper manufacturing and semi-structured interviews with production managers and human resources and some workers (the) interview process. After these analyzes it was found that for all factory workers, are the production or management, some skills are required. Responsibility ability was one of the most mentioned by the workers of the paper mill when asked about what the core competencies needed to perform its function well. The more the work function rises more responsibility and pressure increase. It was found that the workers (as) that came from his function to receive training for a future promotion were those who had good results in the assessments by managers. The biggest qualification requirement was evidenced in the factory. Virtually 100% of production workers have technical course in the area in which they operate. An important aspect is that mostly women are not performing the same function than men. In production, they are present in the finishing area where the work is totally content and chemical and physical laboratories, where labor demand some caution, due to the manipulation of glassware. Practically massive presence of men occupying leadership positions was also observed. Union representatives are investigated factory workers who are in favor of capital and not of labor, since the representatives are appointed by own factory management. Thus, we conclude that the "competency model", a tool used by the factory investigated to qualify and evaluate your employees is one of a kind business management designated by Vincent Gaulejac as managerialist management. This new management model is linked to the restructuring of the working world and was first observed in multinationals / Mestrado / Ciencias Sociais na Educação / Mestra em Educação

Abstract The aim of the study was to describe the counselling of haemophiliacs and their families carried out by health care personnel and to chart health care personnel's counselling competence. Professional competence refers to the knowledge, skills, capabilities and attitudes required in practice.The study was carried out in two phases. The goal of the first phase was to generate information about the professional counselling carried out as well as to estimate the counselling competence of the health care personnel. The goal of the second phase was to generate information about the health care personnel's counselling competence in order to develop professional education and the care and rehabilitation of haemophiliacs. In the study, health care personnel consisted of bioanalysts, physical therapists, doctors, radiographers and nurses. The method used in the study was methodological triangulation. The first phase consisted of observing (n = 10) patient and family counselling and interviewing the patients (n = 10), families (n = 7) and health care personnel (n = 7) participating in the study. The data were analysed by content analysis. In the second phase a questionnaire to the health care personnel (n = 318) working in specialised care in the Departments of Internal Medicine and Paediatrics was carried out using a Haemophilia scale (HFS) developed to estimate professional counselling competence. The data were analysed by using SPSS 11.5 statistical software by looking at descriptive statistics, correlation coefficients and other statistical methods. Concept validity and the structure of the scale were looked at by using explorative factor analysis. The study shows that the counselling of haemophilia patients consisted of securing home treatment and encouraging a normal way of life. Family counselling meant support for facing the changes in life, accepting responsibility and adapting to the present life situation. Considering all the answers (n = 304), 3% were correct regarding the disease and its care, 1% regarding responsibility and decision-making, 27% regarding trust and support, 26% regarding intellectual attitudes and 11% regarding the limitations of exercise. Sixty percent of the respondents would leave the haemophiliac patient completely without pharmaceutical treatment, while 49% were aware of using intravenous coagulation treatment in order to stop the bleeding. The health care personnel's knowledge of counselling and haemophilia and its treatment was insufficient. The needs and learning abilities of the person being counselled were not always taken into account, and to give psychosocial support was delegated to other professionals. Accepting responsibility for the treatment and deciding upon social support was inconsistent. Counselling related to being a carrier of haemophilia was slight. Sixty-six percent of the health care personnel considered their professional counselling capabilities as being insufficient to counsel haemophiliacs and their families. Based on the results, attention should be paid to the basic education of health care personnel, and enough supplementary education on both haemophilia and counselling should be offered. Information on haemophilia should be increased to reduce prejudices. Cost-effectiveness and standard procedures for compensation should be focused on. The counselling of haemophiliacs and their families should be developed and centralized nationally in order to enable the development of expertise. The results benefit education as well as the development of nursing care of other rare and hereditary diseases. / Tiivistelmä Tutkimuksen tarkoituksena oli kuvata terveydenhuoltohenkilöstön toteuttamaa ohjausta hemofiliaa sairastaville ja heidän perheillensä ja selvittää terveydenhuoltohenkilöstön ohjausvalmiuksia siihen. Valmiuksilla tarkoitetaan ammatin harjoittamisen edellyttämiä tietoja, taitoja, kykyjä ja asenteita.Tutkimus toteutettiin kaksivaiheisena. Ensimmäisen vaiheen tavoitteena oli tuottaa tietoa toteutetusta ohjauksesta ja mittari terveydenhuoltohenkilöstön ohjausvalmiuksien mittaamiseksi. Toisen vaiheen tavoitteena oli tuottaa tietoa terveydenhuoltohenkilöstön ohjausvalmiuksista alan koulutuksen ja hemofiliaa sairastavien hoidon ja kuntoutuksen kehittämiseksi. Terveydenhuoltohenkilöstöllä tarkoitetaan bioanalyytikoita, fysioterapeutteja, lääkäreitä, röntgenhoitajia ja sairaanhoitajia. Lähestymistapana tutkimuksessa oli metodologinen triangulaatio. Ensimmäisessä vaiheessa havainnoitiin (n = 10) potilas- ja perheohjausta ja haastateltiin ohjaukseen osallistuneet potilaat (n = 10), perheet (n = 7) ja terveydenhuoltohenkilöstö (n = 7). Aineistot analysoitiin sisällön analyysillä. Toisessa vaiheessa toteutettiin kysely erikoissairaanhoidossa sisätautien ja lasten klinikoilla työskentelevälle terveydenhuoltohenkilöstölle (n = 318) ohjausvalmiuksien mittaamiseksi ensimmäisen vaiheen tulosten perusteella kehitetyllä Hemofiliaohjausmittarilla (HFM). Aineisto analysoitiin SPSS 11.5 tilasto-ohjelmalla. Analysoinnissa käytettiin tilastollisia tunnuslukuja, korrelaatiokertoimia ja muita tilastollisia menetelmiä. Käsitevaliditeettia ja mittarin rakennetta tarkasteltiin eksploratiivisen faktorianalyysin avulla. Hemofiliaa sairastavan ohjaus oli sisällöltään kotihoidon varmistamista ja normaaliin elämään kannustamista. Perheohjaus oli elämänmuutosten kohtaamisen, vastuun kantamisen ja elämäntilanteeseen sopeutumisen tukemista. Terveydenhuoltohenkilöstön tiedot ohjauksesta ja hemofiliasta sekä sen hoidosta olivat puutteelliset. Kaikista vastauksista (n = 304) tautiin ja hoitoon liittyviä oikeita vastauksia oli 3 %, vastuuseen ja päätöksentekoon 1 %, luottamukseen ja tukeen 27 %, tiedollisiin asenteisiin 26 % ja liikunnan rajoittamiseen 11 %. Ilman lääkehoitoa hemofiliaa sairastavan jättäisi 60 % terveydenhuoltohenkilöstöstä ja 49 % tiesi suonensisäisestä hyytymistekijähoidosta verenvuodon tyrehdyttämiseksi. Ohjattavan ja perheen tarpeita ja oppimiskykyä ei aina huomioitu ja psykososiaalisen tuen antaminen siirrettiin muille ammattilaisille. Vastuun kantaminen sekä yhteiskunnan tukimuodoista päättäminen oli ristiriitaista. Hemofilian kantajuuteen liittyvä ohjaus oli vähäistä. Terveydenhuoltohenkilöstöstä 66 % piti ohjaustaitojaan riittämättöminä hemofiliaa sairastavien ja heidän perheidensä ohjaamiseen. Tulosten perusteella terveydenhuoltohenkilöstön peruskoulutukseen tulisi kiinnittää huomiota ja tarjota riittävästi täydennyskoulutusta sekä hemofiliasta että ohjauksesta. Tiedotuksen lisääminen hemofiliasta ennakkoluulojen vähentämiseksi olisi tarpeen. Kustannustehokkuuteen ja yhtenäisiin Kelan korvauskäytäntöihin tulisi kiinnittää huomiota. Hemofiliaa sairastavien ja heidän perheidensä ohjausta tulisi kehittää ja keskittää koko valtakunnan tasolla ja mahdollistaa siten asiantuntijuuden kehittyminen. Tuloksia voidaan hyödyntää koulutuksessa ja myös muiden harvinaisten ja periytyvien sairauksien hoitotyön kehittämisessä.

La dimension implicite forme un volet primordial d’appréhension des organisations. Les relations de service représentent un terrain fécond pour son traitement. Au sein de ces relations, la place du tiers dans l’activité de l’agent en coaction, interroge tout singulièrement les compétences mobilisées. L’activité de l’agent, quant à elle, interroge particulièrement sa culture. Compétence et culture deviennent alors deux concepts dialectiques en interaction. L’objet de cette thèse est d’analyser en profondeur cette dialectique in situ. Adoptant une approche cognitivo-situationnelle et une posture socioconstructiviste, une étude qualitative auprès d’Agents en Contact avec la Clientèle (ACC) de la SNCF a été menée afin de répondre à cette problématique. Pour ce faire, ont été conduits des entretiens semi-directifs ainsi qu’une étude ethnométhodologique, suivis d’une enquête « confirmatoire » via des focus group (des groupes miroirs). Les résultats de cette recherche nous montrent qu’en situation, une sorte de culture située émerge via la compétence située et distribuée ; que cette culture située suit un mouvement en spirale entre l’implicite et l’explicite ; que cette culture située représente aussi un élément essentiel dans l’architecture de la compétence et que la compétence distribuée se développe notamment dans une organisation conçue comme une culture (métaphore de la culture). / The implicit dimension is a key component to the understanding of organizations. Indeed, service relationships are the fertile ground to its analysis. Within these relationships, the role of third parties, in the activity of the agent in co-action, questions especially the mobilized competence. The agent activity, in turn, explores his/her culture in particular. Culture and competence become two interacting dialectical concepts. The aim of this thesis is to analyze in depth this dialectic in situ. Adopting a social constructivist posture and a cognitive-situational approach, a qualitative study with Agents in Touch with Customers (ACC) of the SNCF was carried to address this issue. For this purpose, we based our analysis on semi-structured interviews combined with an ethnomethodological study, followed by a “confirmatory” survey via focus groups (mirror groups). The results of this research show us that, in situation, a sort of situated culture emerges through the situated and distributed competence; and that this situated culture follows a spiral movement between the implicit and the explicit. It also reveals that this situated culture is an essential element in the competence architecture, in addition to the fact that the distributed competence develops especially in an organization designed as a culture (metaphor of culture).

This PhD by published work consists of: • two single authored articles in refereed journals; • four jointly authored articles in refereed journals; • one jointly authored editorial; • one jointly authored book, including four single authored chapters; They were published in the period 2003-2013. Philip Gilligan submitted the jointly written publications as part of his submission for the award of Degree of Doctor of Philosophy by Published Work in 2013. This thesis identifies substantive findings, theoretical insights, new questions and practice/policy implications arising from the published work. The body of work has and continues to stimulate debate about the need to recognise and appreciate the significance and relevance of religion and related belief in the lives of people accessing health and social care services in the UK. It outlines the general relevance and impact of religion and related belief and explores questions and research concerned with the extent to which social work takes these matters into account in its practices, polices and professional training. It prompts practitioners to reflect on their own and others’ religious beliefs by providing a framework of nine related principles to assist them in their professional practice. One key finding is the need for service providers and policy makers to develop new services that are more responsive to the diverse needs of people living in the UK today by recognising and adopting some of the diverse helping strategies employed and imported by different communities.

Ce travail doctoral est consacré au développement des compétences en communication interculturelle dans le contexte professionnel à l’international. La transversalité du champ de recherche a révélé la nécessité de mettre en concordance divers courants épistémologiques, en théorisant les rapports entre culture, compétences, communication, identités et valeurs. Ce projet de recherche s'est effectué sur la base d'un accord international instaurant la codirection des recherches entre l'Université de Bordeaux Montaigne (sciences de l’information et communication) et l’Université de l'Amitié des Peuples en Russie (R.U.D.N) (Sociologie de gestion). Le travail présente les différences culturelles influençant la communication interculturelle, parmi lesquelles se trouvent celles liées à la structure sociale, aux traditions et aux normes de comportement, la culture des entreprises, les habitudes et les préférences des employés en raison des attentes des rôles sociaux qui sont attribués par les institutions éducatives. La partie pratique de l’étude est propose une analyse d’interviews semi-directifs enregistrés dans le cadre d’un projet intitulé « Dialogue interculturel professionnel Russie-France ». Il s’agit d’une étude qualitative complétée d’un questionnaire à choix multiples auprès d’employés travaillant dans un autre pays que leur pays d’origine (soixante-dix interviews : 35 entretiens avec des cadres russes qui travaillent en France et 35 entretiens avec des cadres français qui travaillent en Russie). Pour présenter les résultats de la recherche l’auteur de la thèse utilise une analyse de contenu qui a permis d’élaborer une liste d’éléments socioculturels qui influencent le développement de la compétence professionnelle en communication interculturelle : la dimension temporelle, l'expérience de l'interaction interculturelle dans les moments de crise, la motivation et l’évolution du statut de l’individu sur les deux niveaux « personnel » et « interpersonnel », les facteurs « économiques » et facteurs «intangibles » tels que la reconnaissance de l'individu , les facteurs linguistiques, une attitude envers les stéréotypes et les traditions). Le travail de recherche propose un modèle pour la sélection et la préparation des cadres dans le domaine de la coopération internationale. Ce modèle consiste en éléments nécessaires pour identifier les principales stratégies cibles de modèles d’apprentissage interculturel afin d’appréhender a. une nouvelle expérience interculturelle b. une évolution du statut et de la réputation professionnelle et personnelle de l'individu c. l'apprentissage des langues étrangères. Le travail introduit une notion centrale à la thèse, celle d’ «espace de coopération interculturelle » compris comme un zone de sécurité, où personne ne prétend détruire de valeurs ou traditions culturelles, mais où chacun se trouve en état de coopération. / This doctoral work is devoted to the development of intercultural communication skills in the international professional context. The transversality of the field of research has revealed the need to reconcile various epistemological currents, theorizing the relationships between culture, skills, communication, identities and values. This research project was carried out on the basis of an international agreement establishing co-direction of research between the University of Bordeaux Montaigne (information sciences and communication) and the University of Friendship between People in Russia ( RUDN) (Sociology of Management). The work presents the cultural differences influencing intercultural communication, among which are those related to social structure, traditions and norms of behavior, corporate culture, habits and preferences of employees due to expectations of social roles that are awarded by educational institutions. The practical part of the study is an analysis of semi-structured interviews recorded as part of a project entitled "Russia-France intercultural professional dialogue". This is a qualitative study completed by a multiple-choice questionnaire with employees working in a country other than their country of origin (seventy interviews: 35 interviews with Russian executives working in France and 35 interviews with French managers working in Russia). To present the results of the research, the author of the thesis uses a content analysis that has made it possible to draw up a list of sociocultural elements that influence the development of professional competence in intercultural communication: the temporal dimension, the experience of intercultural interaction in moments of crisis, motivation and evolution of the status of the individual on both "personal" and "interpersonal" levels, "economic" factors and "intangible" factors such as recognition of individual, linguistic factors, an attitude towards stereotypes and traditions). The research work proposes a model for the selection and preparation of executives in the field of international cooperation. This model consists of the elements necessary to identify the main target strategies of intercultural learning models in order to apprehend at. a new intercultural experience b. an evolution of the status and professional and personal reputation of the individual c. learning foreign languages. The work introduces a central notion to the thesis, that of "intercultural cooperation space" understood as a security zone, where no one claims to destroy cultural values or traditions, but where everyone is in a state of cooperation.

Introduktion: Kompetensutveckling är en grundläggande del i sjuksköterskans yrkesutövning och en ständigt pågående process för sjuksköterskan. Med hänsyn till den pågående personalomsättningen uppstår frågan huruvida sjuksköterskans kompetensutveckling tillgodoses. Syfte: Litteraturstudiens syfte var att undersöka sjuksköterskans aspekter av kompetensutveckling och dess inverkan på frivilliga arbetsplatsbyten inom slutenvården. Metod: Inhämtning och granskning av data har genomförts utifrån Polit och Becks (2017) nio steg i processarbetet. Litteratursökningar i CINAHL och PsycInfo resulterade i 13 artiklar. Kvalitetsgranskningen gjordes enligt Forsberg och Wengströms (2016) granskningsmodell. Resultat: Utifrån den insamlade data utarbetades 3 aspekter av sjuksköterskans kompetensutveckling som innefattar Att växa som sjuksköterska som även inkluderar Olika stadier i karriären och Ålderns betydelse, Att ha förutsättningar som även inkluderar Arbetsförhållanden och Kollegor och chefer samt Att få bekräftelse som även inkluderar Organisationens engagemang och Motivation. Slutsats: Sjuksköterskans kompetensutveckling är en fortlöpande process, något som är anknutet till stadie i karriären, ålder, bekräftelse och förutsättningar i närmiljön. Dessa har betydelse för huruvida sjuksköterskan väljer att byta arbetsplats eller inte.