A presente tese discute a comunicação como fator dependente da interação e da cortesia linguísticas inseridas nos manuais de etiqueta, visando a identificar explícita e implicitamente as estratégias interacionais apresentadas por três autores, escolhi-dos como corpus, os quais compõem três guias de comportamento: 1)Marcelino por Claudia: o guia de boas maneiras de Marcelino de Carvalho interpretado por Claudia, de Claudia Matarazzo; 2)Etiqueta Século XXI: um guia prático de boas ma-neiras para os novos tempos, de Celia Ribeiro; 3)Sempre, às vezes, nunca: etiqueta e comportamento, de Fabio Arruda. Destes três manuais, foram escolhidas algu-mas partes que cabiam à análise proposta. A pesquisa busca embasamento nas perspectivas da Análise da Conversação (AC) e na Sociolinguística Interacional (SI). Essas bases possuem duas linhas dorsais, com estudos sobre interações e cor-tesia linguística. Dá-se ainda uma visão panorâmica dos três livros pertencentes ao corpus, com uma breve análise da variação linguística. Investiga-se também a utili-dade desses manuais na melhoria dos níveis de interação social. A análise dos mar-cadores de cortesia percorre os critérios de correção, atenuadores, modalizadores, formas de tratamento e situações de ameaça às faces, visando a encontrar respos-tas para os questionamentos da pesquisa. Quanto aos aspectos comportamentais da cortesia são pouco mencionados, exceto os que estão inseridos no contexto fala ou na intenção de fala. O estudo parte de um ponto de vista sobre a cortesia linguís-tica; teoria de ameaça às faces positiva e negativa, concentrando-se na linguagem de interesse social e na interação entre indivíduos ou grupos. / This thesis discusses communication as an interaction-dependent factor and linguis-tic politeness inserted in etiquette manuals, in order to explicit and implicitly identify the interactional strategies presented by three authors chosen as corpus, which is comprised of some parts chosen from three manuals of behavior: 1) Marcelino by Claudia: the guide to good manners by Marcelino de Carvalho interpreted by Clau-dia, by Claudia Matarazzo; 2) 21st Century Etiquette: a practical guide to good manners for modern times, by Celia Ribeiro; 3) Always, sometimes, never: etiquette and behavior, by Fabio Arruda. This research seeks to establish the bases for per-spectives in Conversation Analysis (CA) and in Interactional Sociolinguistics (IS). These theorical bases have two dorsal structures or chief ideas, with studies on lin-guistic interactions and politeness. It gives still a birds-eye view of the three books belonging to the corpus, with a brief analysis of linguistic variation. It also investigates the usefulness of these manuals in the improvement of social interaction levels. The analysis of politeness markers traverses the criteria for correction, attenuators, modalizations (a speakers attitude towards their own utterance), forms of treatment, and faces threatening acts (FTA), in order to find answers to the researchs posing questions. Behavioral aspects of courtesy are mentioned only when inserted into speech context or its intention. The study originates from a point of view about lin-guistic politeness; threatening theory on positive and negative faces, focusing on the language of social interest, with the purpose of continuity of interaction between indi-viduals or groups.

This is a comparative study of Korean students' request forms and aspects of their culture that has not been recognized in the field of speech. This offers an explanation for miscommunication between Korean speakers of English and native speakers of English. Lastly, this study provides empirical information about how Korean students use request forms and how Koreans' politeness strategies differ from Americans'.

The purpose of this thesis is to reveal some of the behavioral characteristics of a specific type of laughter that I term "feigned laughter," and how it is used in the context of face-threatening-utterances (FTUs), or utterances that threaten the face needs of an individual.

Le présent travail étudie un moment d’histoire littéraire et culturelle en langue française – à la charnière des XIIe et XIIIe siècles, autour de Jean Renart et Raoul de Houdenc – sous l’angle du plaisir littéraire. Les œuvres en vers de ces deux auteurs actifs au début du XIIIe siècle, qui révèlent une conscience auctoriale aiguë et que sous-tend une réflexion métadiscursive faisant la part belle au principe du delectare, sont révélatrices des jugements divergents que le Moyen Âge porte sur cette notion problématique. En effet, l’expression littéraire du plaisir se situe à la croisée de plusieurs champs discursifs qui en précisent le sens et éclairent ses enjeux sous des jours contrastés. La poésie se fait d’une part l’écho du discours dominant de l’Église et illustre la complexité de l’attitude des théologiens et des moralistes devant le plaisir littéraire, entre condamnation virulente et légitimation conditionnelle. Elle atteste – et accompagne – également l’épanouissement d’une autre idéologie, aristocratique et profane, bien plus favorable au plaisir puisque l’imaginaire courtois accorde au deduit littéraire une valeur à la fois éthique, sociale et politique. Elle reflète enfin la conception médiévale du Beau littéraire formalisée par les arts poétiques médiolatins qui en établissent le canon et dont le plaisir est le signe. Lieux de confrontation de ces discours souvent discordants, les œuvres littéraires du temps de Jean Renart et Raoul de Houdenc témoignent de la revendication nouvelle d’un plaisir présenté comme une valeur et une exigence. C’est une certaine conception de la littérature en langue vulgaire qui voit le jour autour de 1200. / This work focuses on a short period in French-language literary and cultural history—at the turn of 12th and 13th centuries, around the work of Jean Renart and Raoul de Houdenc—from the standpoint of literary enjoyment. The poetic output of these two early 13th-century authors, who display a keen authorial consciousness underpinned by a meta-discursive reflection that gives more than its due to the principle of delectare, testifies to the diversity of judgements that the Middle Ages pass on this controversial notion. The literary expression of enjoyment is indeed located at the crossing of several discursive fields that specify its meaning and shed contrasting lights on its stakes. Poetry both echoes the dominant views of the Church and epitomizes the complexity of attitudes of theologians and moralists towards literary enjoyment, between outright condemnation and conditional legitimiza-tion. It also bears witness to—and accompanies—the flowering of another ideology, aristocratic and secular, far more favourably disposed towards enjoyment, since the courtly imaginative world grants literary deduit a value that is at the same time ethical, social, and political. Lastly, it reflects the medieval conception of literary Beauty, as formalized by the ars poetica of Medieval Latin, which sets the canons and takes enjoyment as a sign. As a battlefield for these often discordant views, the literary works from the era of Jean Renart and Raoul de Houdenc testify to the appearance of a new claim to pleasure, considered both as an ethical standard and an entitlement. A certain conception of literature in the vernacular was thus born around year 1200.

The purpose of this study was to assess the effectiveness of defensive driving as a preventative strategy for road traffic violations and collisions in Zimbabwe. A sample of one hundred defensive driving graduates was used in the study. The descriptive survey method was used and data were collected using a questionnaire schedule. Literature review revealed that the majority of similar s udies by other researchers indicate that defensive driving is effective in preventing traffic violations and traffic collisions. The major findings of the present study showed that: (a) The defensive driving course is effective in preventing traffic violations and collisions; and (b) The defensive driving course should be compulsory in Zimbabwe. In view of these findings, this researcher urges the Traffic Safety Council of Zimbabwe to request the government to make legislation that compels every motorist to attend the defensive driving course. The same organisation should start conducting research on road traffic accidents. / Criminology / MA (Criminology)

This study examines how novels that employ a marriage plot can be understood as didactic tales by readers, both personally on the surface level of the romance and on a deeper level as well, one that tackles questions of identity, gender roles and cultural values in ways that are neither simple nor superficial. The two Canadian novels which form the basis of this study are: Rosanna Leprohon's Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing: A Canadian Tale (1864) and Louis Hémon's Maria Chapdelaine: Récit du Canada français (1916). In order to accomplish this study of one English-Canadian and one French-Canadian novel--both written in Quebec--I begin my analysis by briefly examining a particular type of social didacticism in literature, starting with conduct literature and focusing particularly on the genres of the courtesy novel (as an example, I examine Jane Austen's Pride and Prejudice [1813] and how it functions didactically in the tradition of the courtesy novel), sentimental fiction and, finally, the French-Canadian roman de la terre . Since the symbolic messages of Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing, A Canadian Tale and Maria Chapdelaine: Récit du Canada français are very different, it is difficult to compare these works on an allegorical level. Even so, it is possible to compare them on a surface level, in terms of the marriage plot, the character triangle (which includes a heroine, a hero and a counter-hero) and the four-part structure of place (composed of the heroine's home, the counter-hero's home, an establishment representative of society and, finally, nature). By comparing these novels in terms of the marriage plot and the similar literary conventions present in them, my analysis demonstrates how the actions and decisions of the characters in Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing (A Canadian Tale) and Maria Chapdelaine: Récit du Canada français could have helped an observant reader, especially a female reader, cultivate important insights about her own prescribed social role and burden of choice.//Résumé : Le fardeau du choix : L'intrigue du mariage dans les romans Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing (1864 ) de Rosanna Leprohon et Maria Chapdelaine (1916 ) de Louis Hémon. Ce projet analyse le rôle didactique, joue par les romans centrés sur une intrigue de mariage, auprès des lectrices. Ce rôle didactique concerne non seulement le plan personnel (au sens propre de l'intrigue amoureuse), mais aborde aussi des questions de fond telles que l'identité, les rôles sexuels et les valeurs culturelles. Les deux romans canadiens qui sont à la base de cette étude sont : Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing: A Canadian Tale (1864) de Rosanna Leprohon et Maria Chapdelaine: Récit du Canada français (1916) de Louis Hémon. Malgré que, à première vue, ces deux romans ne semblent pas avoir beaucoup de points en commun, les deux sont des ouvrages allégoriques (avec une intrigue de mariage a leur centre) qui peuvent servir comme ressources didactiques pour lectrices attentives en les éduquant sur des sujets sociaux importants relies autant a des idées personnelles que nationales. Pour accomplir cette étude d'un roman canadien-anglais et un roman canadien - français - tous les deux écrits au Québec - je débute mon analyse en examinant rapidement une sorte particulière d'instruction sociale dans la littérature, commençant avec la littérature de conduite sociale et mettant une attention particulière sur les genres du courtesy novel (comme exemple, j 'examine Pride and Prejudice [1813 ] et la manière dont ce roman fonctionne en tant que ressource didactique dans la tradition du roman de courtoisie), la littérature sentimentale et le genre canadien-français du roman de la terre. La littérature de conduite sociale date des temps médiévaux et avait initialement pour objectif d'enseigner aux courtisans les bonnes manières, ainsi que les comportements appropriés compte tenu de leur statut social. Lorsque l'importance de l'aristocratie en Europe a commencé à diminuer au fil des années, le but de ce genre littéraire a changé aussi, s'éloignant des arènes politiques et sociales et en se tournant vers la sphère domestique en général, et, plus particulièrement, vers le rôle de la femme dans cette sphère. Suite à ce changement, la littérature de conduite sociale s'est vue attribuer un nouveau rôle, soit celui d'apprendre aux femmes comment remplir les rôles féminins présents pour elles par la société. Cette évolution a aussi vu la diffusion du matériel de conduite sociale dans d'autres genres littéraires, notamment dans le roman. Au Canada au dix-neuvième siècle, les auteur (e)s canadiens-anglais, en manque d'une tradition littéraire qui leur était propre, luttaient pour se définir en tant qu'écrivain (e)s. Par conséquent, plusieurs d'entre eux se sont tournés vers l'Angleterre et la tradition littéraire britannique déjà bien connue (surtout dans le monde littéraire anglophone) pour trouver des genres et des conventions littéraires qui pouvaient bien s'adapter à leurs expériences et qui les permettaient de partager des messages didactiques avec leurs lectrices. Plusieurs des auteur (e)s qui voulaient éduquer les lectrices en matières politiques et personnelles ont choisi la fiction sentimentale comme outil didactique et ont écrit des ouvrages semblables (en style et en but) aux courtesy novels. La même lutte pour développer une identité et une tradition littéraire a aussi eu lieu au Québec, mais un genre littéraire didactique existait déjà au Canada français : le roman de la terre. Le genre du roman de la terre avait un but didactique très différent de celui de la littérature sentimentale; c’était un genre qui mettait l'accent sur le rôle social des femmes dans le contexte des valeurs approuvées par l'Église catholique et qui était destiné à promouvoir un style de vie agraire et la continuité des valeurs et traditions canadiennes-françaises. Malgré ce fait, les ouvrages qui se classent dans ce genre littéraire ont souvent utilisé des intrigues et des conventions littéraires semblables à celles vues dans les romans de courtoisie et la fiction sentimentale du Canada anglais pour accomplir leurs buts instructifs. Les messages symboliques dans Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing: A Canadian Tale et Maria Chapdelaine: Récit du Canada français sont très différents et, par conséquent, il n'est pas aisé de les comparer sur le plan allégorique. Malgré ce fait, il est possible de les comparer en termes de l'intrigue de mariage, du triangle de personnages (ce qui inclut l'héroïne, le héros et le contre-héros), ainsi qu'en ce qui concerne la structure de lieu en quatre parties (composée de la maison de l'héroïne, la maison du contre-héros, un établissement représentatif de la société et, finalement, la nature). Le mariage entre cultures vécu par Antoinette dans le roman & Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing: A Canadian Tale représente un pas vers un bel avenir, autant sur le plan littéral (pour la protagoniste ) que sur le plan symbolique (pour le Canada) , tandis que dans Maria Chapdelaine: Récit du Canada français, le mariage symbolise un moyen pour Maria (et, en même temps, tout le peuple canadien-français ) de sauvegarder son passé. Dans les romans de Leprohon et Hémon, une héroïne canadienne-française se trouve forcée à choisir entre un prétendant anglais et un prétendant français (et, dans les deux cas, le choix qu'elle fait a des répercussions similaires sur les plans personnel et allégorique du roman). Malgré ceci, une lectrice attentive peut voir qu'en ce qui concerne l'intrigue amoureuse dans les deux romans, le choix personnel de chaque protagoniste est plus complexe qu'il en avait initialement l’air. En examinant Antoinette De Mirecourt Or, Secret Marrying and Secret Sorrowing, A Canadian Tale et Maria Chapdelaine: Récit du Canada français en fonction de l'intrigue de mariage et les conventions littéraires similaires qui sont présentés dans ces romans, cette analyse démontre comment les actions et les décisions des personnages dans ces ouvrages auraient pu aider une lectrice attentive à réunir des informations importantes, tant sur son rôle féminin présent par la société que sur le fardeau de ses choix personnels .

The purpose of the study was to explore the relationship between the transformational leadership (TL) style of officers and their followers’ organisational citizenship behaviour (OCB) in a South African military environment. TL was measured by means of the Multifactor Leadership Questionnaire (MLQ) (Form 5X) and OCB by means of the Organisational Citizenship Behaviour Scale (OCBS). A sample of 300 followers was identified at a military unit in the South African Army and the participants were requested to complete the two questionnaires. The MLQ produced a Cronbach’s alpha of 0.91 and the OCBS a Cronbach’s alpha of 0.79, which were both statistically significant and acceptable. The main hypothesis of the empirical study was accepted, which predicted a significant relationship between TL and OCB (r = 0.412, significant at the 0.001 level). The hypotheses predicting a significant relationship between TL the five sub-dimensions of OCB produced mixed results. These results are as follows; there was no significant relationship between TL and Civic Virtue (r = 0.180), between TL and Sportsmanship (r = 0.132) and between TL and Courtesy (r = 0.207). Additionally, the hypotheses predicting a significant relationship between TL and Altruism (r = 0.499) and between TL and Conscientiousness (r = 0.315) were accepted. / Industrial & Organisational Psychology / M.A. (Industrial and Organisational Psychology)

This thesis discusses the ideals of behaviour which sought to govern family life and which were common currency in England and northern Europe, how they were constructed, and how the late medieval gentry and nobility interacted with them. Hagiography, sermons, and courtesy literature all explicitly sought to influence the views and behaviour of their audiences, whilst the letter collections of the Pastons, Plumptons, Stonors, Celys, and Armburghs offer an insight into the self-perceptions of the recipients of this didactic material. Much of this material has been studied, but it did not exist in a vacuum. Images in books, often marking key moments in a typical life-cycle, supported, extended, even contradicted the notions inculcated by these texts, were increasingly relevant to later medieval daily lives, and both influenced their audience and were used by their audience as a form of self-fashioning. The five chapters of this thesis each explore a different aspect of the medieval lifecycle. Chapters One and Two take the foundation of the household, marriage, as their starting point, discussing courtship and the ideal marriage ceremony, as well as the attributes and behaviour of the ideal spouse. Chapter Three turns to how this household operated on a wider scale, demonstrating how lords were caught between Christ's example and the pressures of lavish lay display when building networks of friendship. Chapter Four considers the genesis of a new generation: how images and texts conveyed sometimes different notions of the ideal mother and father, the location of the household as a place of learning, and the importance of models when shaping the development of the ideal child. Lastly, Chapter Five investigates the end of the lifecycle, death, and how images and texts worked together to propound the central medieval idea of a 'good death'. Consideration is given throughout this thesis to how the norms of behaviour communicated by texts and images may be studied.

The purpose of the study was to explore the relationship between the transformational leadership (TL) style of officers and their followers’ organisational citizenship behaviour (OCB) in a South African military environment. TL was measured by means of the Multifactor Leadership Questionnaire (MLQ) (Form 5X) and OCB by means of the Organisational Citizenship Behaviour Scale (OCBS). A sample of 300 followers was identified at a military unit in the South African Army and the participants were requested to complete the two questionnaires. The MLQ produced a Cronbach’s alpha of 0.91 and the OCBS a Cronbach’s alpha of 0.79, which were both statistically significant and acceptable. The main hypothesis of the empirical study was accepted, which predicted a significant relationship between TL and OCB (r = 0.412, significant at the 0.001 level). The hypotheses predicting a significant relationship between TL the five sub-dimensions of OCB produced mixed results. These results are as follows; there was no significant relationship between TL and Civic Virtue (r = 0.180), between TL and Sportsmanship (r = 0.132) and between TL and Courtesy (r = 0.207). Additionally, the hypotheses predicting a significant relationship between TL and Altruism (r = 0.499) and between TL and Conscientiousness (r = 0.315) were accepted. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

本論文為結合政治史、外交史及禮儀史的著作。以學界對晚清外交的研究為基礎，聚焦於「外國公使覲見禮」的制訂，並利用晚近整理出版的多國檔案、日記、回憶錄，及藏於中央研究院近代史研究所的總理各國事務衙門檔案、外務部檔案等資料，重新討論清代賓禮體制的原型、變體及其過渡到西式外交禮儀的過程，分析中、西禮制的衝突根源，進而探討「天下秩序」與中國近代政治文化的關聯。經本論文的考察，研究成果有四。 本論文先概論清代「賓禮體制」的運作過程，並說明康熙、雍正年間的「賓禮體制」具有相當大的彈性空間，其制禮原則不只是「朝貢禮」，還有用於不稱臣納貢者的「客禮」，作為「朝貢禮」的補充。 其次，說明咸豐君臣在《天津條約》的約束下，不得不允許公使駐京等條款。但總理各國事務衙門的設立，不完全是清政府因應對外交涉的新局面，更多是出於維護「賓禮體制」的考量，並延續過去「督撫外交」的成例，由三口通商大臣、五口通商大臣作為對外交涉的第一線。 再者，總理各國事務衙門援引康熙、雍正年間款待俄國使節團之事，重新提出「客禮」，讓「鞠躬禮」與「跪拜禮」不再是絕對的對立，反而有變通的空間，讓外國公使得行「鞠躬禮」。清政府利用「客禮」概念，以「天下秩序」包容歐美各國與中國的政治關係，再將外國公使定位為皇帝的「客臣」，並將「外國公使覲見禮」解釋為皇帝優禮外使的恩典，遂得到中國官民的認同，維護皇帝作為「天子」的至尊地位。 第四，《辛丑和約》簽訂後，清政府雖透過擯者轉譯的方式，讓外國公使仍是皇帝的「客臣」，不致出現君臣逆位的狀況，但清政府只能在形式上維持皇帝的權威。外務部不能再像過去那樣用「名分秩序」，作為涉外禮儀的制禮原則，「西禮中用」已是不可避免的趨勢，表示清政府無法再以「天下秩序」包容歐美各國與中國的關係，只能藉由「國際法」的慣例，利用條約去約束外國官民的行動，以挽回中國的利權。 最後，經本論文對「外國公使覲見禮」的考察，得知「賓禮」到「禮賓」的改變，並非一蹴而成的，也不是全出於外國公使的逼迫。清政府面對外來刺激時，自有其內部轉換的機制，不僅有外在形式上的變革，更有內在觀念的調整，故清政府提出「客禮」概念，作為中禮與西禮的過渡禮儀，也是「天下秩序」與「國際法」的思想銜接。當「客禮」無法再解釋公使請覲，清政府廢除禮部，「賓禮體制」宣告結束，「天下秩序」也不再是清政府對外關係的中心思想。