The digital technology is growing, which challenges the traditional media of printed newspapers. As more people consume news online, technology has transitioned to the digital platform. One of the challenges with moving to a digital platform is that it is hard for the reader to interpret the credibility of news.In this “Research Through Design” project, the aim is to understand how to design for better credibility in public service news for young adults. The external client of this thesis is SVT Interaktiv and achieving high credibility for public service is important since the news agencies have a responsibility of maintaining high credibility in the public interest. Sustaining a positive user experience in these services is essential for maintaining the customer's trust.A data collection of remote co-design workshops and questionnaire was made with eight participants. This data was later clustered into six themes and articulated into design guidelines that could be used to improve credibility for news services. These seven design guidelines act as recommendations for developers and designers working within the news industry to increase credibility in their services and products.Keywords:

In 2014, the decision of the European Court of Justice on the A, B, and C, case was a landmark moment in refugee law. Namely, it theoretically rang the death knell of the use of stereotypes on sexuality in refugee status determination. This study draws on reflexive thematic analysis of judgments of the French National Court of Asylum to explore whether stereotypes persist and, if so, what meaning they entail. It argues that the French National Court of Asylum seems to privilege essentialist, homonationalist, and cis-homo-normative understanding of refugee subjects. In doing so, this thesis identifies problematic areas and engages with them, drawing on recent literature on the subject.

Corporate social responsibility (CSR) has become an increasingly important aspect for companies to consider in a highly competitive business environment. Consequently, stakeholders have shown increased interest in how companies and suppliers relate to sustainable development and place ever higher demands on companies to actively engage in CSR initiatives. However, companies are facing challenges with their CSR communication credibility, especially in the gambling industry. CSR communication credibility is investigated in previous studies where several underlying factors have been presented. However, there is a theoretical gap of how these theories and factors correlate in the gambling industry with regards to CSR communication credibility.  The purpose of this research paper is to identify the different factors affecting CSR communication credibility within the gambling industry among millennials. Furthermore, the purpose is also to enhance the understanding of what to consider in gambling companies' quest for increasing the credibility of their CSR communication. This is done through testing three hypotheses regarding different constructs, namely CSR credibility, corporate image and institutional credibility and how they influence CSR communication credibility. The research is quantitative in nature and employs a descriptive-explanatory approach, using an online survey to collect primary data. The online survey was distributed to previous and current customer of a Swedish gambling enterprise, which yielded a total sample size of 495 which was used for the statistical analysis.  The findings suggest that the underlying factors CSR commitment, company as a source, information attractiveness and reputation influence CSR communication credibility and all factors are needed to be considered when gambling companies investigate their CSR communication credibility.

The purpose of this study was to investigate how trust was built from three dimensions of source credibility in an electronic word of mouth space towards purchase intentions of a hotel stay. The chosen dimensions of Source Credibility that were investigated in the study was: Homophily, Expertise and Trustworthiness. The study aimed to see how consumers of hotel booking for a destination got affected and believed in electronic word of mouth for their intention to purchase a hotel stay via the internet. A quantitative method was chosen for this study with a questionnaire that was sent out to students on the programmes “Ekonomie Kandidat”, “Civilekonom” and “Fastighetsmäklare” at Luleå University of Technology. The questionnaire was also shared on the author's private Facebook page and sent to friends and family via messenger. The data was collected during one week and summarized in diagrams and a one-sample statistical t-test for the three dimensions of Source Credibility were run and are provided in appendix 1-3. The findings for this study shows that all three dimensions; homophily, trustworthiness and expertise impact trust in eWOM and can lead to purchasing intentions of a hotel stay. The trust towards an expert who works at a hotel (manager) did not seem to be trustworthy compared to previous customers who shared their opinions of a hotel online. It appeared clearly that previous customer reviews which provide a lot of information, repetitive reviews of customers and new reviews are seen as the most trustworthy for purchasing a hotel stay online. A recommendation to managers in the hotel industry and to those working with the review websites is therefore to categorize reviews so customers easily can pick from what they are searching for.

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As the development of digitization becomes more extensive and integrated into our daily lives, it shapes people around the world. This influence extends to how we create value, communicate, and consume. Today, a large portion of the Swedish population uses social media for various reasons, albeit with a lack of awareness of its impact on the individual's subconscious. The motivation for this study was to examine how influencers on TikTok influence consumer behavior in Stockholm.  By employing a mixed-method approach, integrating both qualitative and quantitative research methods, the study aims to achieve a thorough and comprehensive understanding of the subject. To gain in-depth insights, a survey and semi-structured interviews have been conducted. Based on the chosen research approaches in the study, it is possible to identify how influencers on TikTok affect and capture the interest of consumers while allowing the quantification and generalization of certain aspects.  The empirical results of the study also reveal differences in how micro- and macro-influencers impact their followers. While micro-influencers tend to create stronger and more personal relationships with their followers, macro-influencers have a broader reach but a less personal connection. However, both types of influencers have a significant impact on consumer purchasing decisions, but in different ways. Three central concepts consistently emerged during the study: trust, reliability, and authenticity. These concepts have proven to be crucial factors in consumers' attitudes toward influencer marketing. To build relationships with consumers, the focus should primarily be on establishing trust, which is largely accomplished through influencers.  The study's empirical evidence generally indicates a low level of reliability towards influencer marketing, but despite this, consumers are still influenced by its marketing. In conclusion, this study emphasizes the potential of influencer marketing but also highlights the challenges and ethical considerations associated with this form of marketing. Future research should continue to explore these aspects to understand and manage the complex and dynamic nature of influencer marketing. The study provides valuable insights and guidance for academics and practitioners in marketing. / I takt med att digitaliseringens utveckling blir mer omfattande och integrerad i våra dagliga liv formar den människor runt om i världen. Denna styrning sträcker sig till hur vi skapar värde, kommunicerar och konsumerar. I dagens samhälle använder en stor del av Sveriges befolkning sociala medier av flera anledningar, dock med saknad medvetenhet om dess styrning på individens undermedvetna. Motivet till denna studie var att beskriva hur influencers på TikTok styr konsumenters köpbeteende i Stockholm.  Genom att tillämpa en blandad metodansats, där både kvalitativa och kvantitativa forskningsmetoder integreras, strävar studien efter att uppnå en grundlig och omfattande förståelse av ämnet. För att erhålla en djupgående insikt har en enkätundersökning och semistrukturerade intervjuer tillämpats. Utifrån valda forskningsansatser i studien är det möjligt att identifiera hur influencers på TikTok styr och väcker intresse hos konsumenter samtidigt som det möjliggör kvantifiera och generalisera vissa aspekter.  Studiens empiriska resultat påvisar också skillnader i hur mikro- och makro-influencers styr sina följare. Medan mikro-influencers tenderar att skapa starkare och mer personliga relationer med sina följare, har makro-influencers en bredare räckvidd men en mindre personlig koppling. Båda typerna av influencers har dock en betydande styrning på konsumenternas köpbeslut, men på olika sätt. Under studiens gång framkom tre centrala begrepp som återkom regelbundet: förtroende, pålitlighet och autenticitet. Dessa begrepp har visat sig vara avgörande faktorer när det gäller konsumenters attityder gentemot influencer marknadsföring. För att skapa relationer med konsumenterna bör man därmed främst fokusera på att etablera förtroende, och detta görs i hög grad genom influencers. Studiens empiri avslöjar generellt sett en låg grad av tillförlitlighet gentemot influencer marketing, men trots detta styrs konsumenterna ändå av dess marknadsföring.  Sammanfattningsvis understryker denna studie influencer-marknadsföringens potential men också de utmaningar och etiska överväganden som är förknippade med denna marknadsföringsform. Framtida forskning bör fortsätta att utforska dessa aspekter för att förstå och hantera influencer-marknadsföringens komplexa och dynamiska natur. Studien erbjuder värdefulla insikter och vägledning för både akademiker och praktiker inom marknadsföringsområdet.

Technological innovations such as hypersonic missiles and artificial intelligence represent a dynamic shift in contemporary warfare that invigorates new challenges for political and military decision-makers. The unprecedented and unpredictable speeds and trajectories of a hypersonic missile, in conjunction with the myriad of uncertainties affiliated with AI infiltration, reflect these challenges. An area that has incorporated limited academic research in the context of these systems is evident in Deterrence theory. This research aims to bridge the dearth of knowledge evident in how hypersonic missiles and artificial intelligence challenge Sweden’s deterrence and identify how effective Sweden’s current capabilities and credibility are in adhering to these threats. To achieve this aim, the research utilizes a textual analysis that incorporates empirical material gathered from Swedish reports and policy documents, a literature review, and semi-structured interviews conducted with experts with adequate knowledge in this field. This thesis has uncovered that despite its relatively small size, Sweden has to some extent, successfully developed unique systems and technologies to adhere to hypersonic missiles and AI threats.

The purpose of the study was to examine whether it was possible to discern any effect on the perception of the content of a copytext in terms of credibility and conviction, depending on whether the writer was ChatGPT or a human copywriter, and whether it was possible to discern any effect on the perception of the writer in terms of creativity and professionalism. To achieve the purpose of the study, the following questions were formulated: 1. How credible is an AI-generated text perceived compared to a text written by a human copywriter? 2. How convincing is an AI-generated text compared to a text written by a human copywriter? 3. How credible is ChatGPT compared to a human copywriter? 4. Is there a connection between the attitude towards AI and the perception of the content? The theoretical framework of the study consisted of theory and previous research regarding generative artificial intelligence (GAI), recommendations for writing a prompt, attitudes towards AI, the copywriting competence and recommendations for writing an effective copytext. The theoretical concepts of credibility and persuasion are two central concepts of the study that have been operationalised into competencies and recommended content as well as unique selling proposition (USP), call to action (CTA), rhetoric and storytelling. The results show that those who read the AI-generated copy text had a more positive perception of the content and the writer than those who read the human-written copy text. However, the results show that the creativity of the writer was perceived equally by both experimental groups. Overall, there were no statistically significant relationships between the perception of the content and the attitude towards AI. Based on the significance of the results and their mean values, the study's conclusions are that the text written by ChatGPT is perceived to be more credible in terms of competence and recommended content than the text written by the human copywriter and that the text written by ChatGPT is perceived to be more convincing in terms of USP, CTA, rhetoric and storytelling than the text written by the human copywriter. We can also conclude that ChatGPT is perceived to be more credible in terms of competence operationalised to professionalism, than the text written by the human copywriter, which, however, could be due to chance as the result was not statistically significant. The result of the study shows that ChatGPT threatens copywriting skills. However, it is not the AI tool itself that threaten the professional role, as it currently still requires human involvement. Instead, it is the competence in prompt engineering that threatens the profession, as this knowledge, according to the study, is crucial for achieving a credible and convincing AI-generated copytext. / Syftet med studien var att undersöka om det gick att urskilja någon effekt på upplevelsen av innehållet i en copytext i form av trovärdighet och övertygelse, beroende på om skribenten var ChatGPT eller en mänsklig copywriter, samt om det gick att urskilja någon effekt på upplevelsen av skribenten i form av kreativitet och professionalitet. För att uppnå studiens syfte formulerades följande frågeställningar: 1. Hur trovärdig upplevs en AI-genererad text jämfört med en text skriven av en mänsklig copywriter? 2. Hur övertygande upplevs en AI-genererad text jämfört med en text skriven av en mänsklig copywriter? 3. Hur trovärdig upplevs ChatGPT jämfört med en mänsklig copywriter? 4. Finns det ett samband mellan attityden till AI och upplevelsen av innehållet? Studiens teoretiska ramverk bestod av teori och tidigare forskning gällande generativ artificiell intelligens (GAI), rekommendationer för att skriva en prompt, attityder till AI, copywritingkompetensen och rekommendationer för att skriva en effektiv copytext. De teoretiska begreppen trovärdighet och övertygelse är två centrala begrepp för studien som har operationaliserats till kompetens och rekommenderat innehåll samt unique selling proposition (USP), call to action (CTA), retorik och historieberättande. Resultaten visar att de som fick läsa den AI-genererade copytexten hade en mer positiv upplevelse av innehållet och skribenten än de som fick läsa den mänskligt skrivna copytexten. Resultaten visar däremot att kreativiteten hos skribenten upplevdes lika hög av de båda experimentgrupperna. Det fanns överlag inga statistiskt signifikanta samband mellan upplevelsen av innehållet och attityden till AI. Utifrån resultatens signifikans och dess medelvärden landar studiens slutsatser i att texten skriven av ChatGPT upplevs vara mer trovärdig i form av kompetens och rekommenderat innehåll, än texten skriven av den mänskliga copywritern och att texten skriven av ChatGPT upplevs vara mer övertygande i form av USP, CTA, retorik samt historieberättande, än texten skriven av den mänskliga copywritern. Vi kan även konstatera att ChatGPT upplevs vara mer trovärdig i form av kompetens som operationaliserats till professionalitet, än texten skriven av den mänskliga copywritern, vilket däremot skulle kunna bero på slumpen då resultatet inte var statistiskt signifikant. Sammanfattningsvis kan vi utifrån studiens resultat dra slutsatsen att ChatGPT hotar copywritingkompetensen. Däremot är det inte AI-verktyget i sig som hotar yrkesrollen, då det i nuläget fortfarande kräver mänsklig involvering. Det är i stället kompetensen inom prompt engineering som hotar yrkesrollen, då denna kunskap enligt studien är avgörande för att åstadkomma en trovärdig och övertygande AI-genererad copytext.

Models of the need-driven information search and the information appraisal process were formed from a comprehensive literature review of factors affecting perceived credibility and trust in online information. The social component of online credibility has not, to date, been thoroughly researched. This component's impact on the development of the perceived credibility of online information was examined in two experiments. In the first experiment, the impact of positive, mixed, and negative social feedback on the development of the perceived credibility of a web page was evaluated. In the second experiment, the effect of social feedback on credibility was examined under two levels of motivation for information use to investigate whether social feedback becomes less important as motivation to obtain quality information increases. The results of Experiment 1 suggest that type of feedback can influence perceived web page credibility. Pages with negative audience feedback received the lowest credibility ratings, while pages with positive audience feedback received the highest credibility ratings. Pages with mixed or no audience feedback received higher credibility ratings than pages with negative feedback, but lower credibility ratings than pages with positive feedback. In Experiment 2, high motivation did not impact the number of web page elements participants reported that they used to determine credibility. High motivation for information use also did not reduce the impact of audience feedback on perceived credibility.

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