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This master's thesis studies effective intervention in chat-based crisis support. This topic is especially relevant, as children, adolescents and young adults have been becoming more interested in such services in the Czech Republic. The theoretical part provides a window into the field of crisis support and elaborates on details of crisis intervention. It presents selected models, approaches, methods, and techniques of crisis intervention. The thesis also describes social support, effectivity, and effective intervention and connects these issues with the topic of crisis intervention. The main aim of this part is to focus on chat-based crisis intervention and its specific features when concerning children and young adults. The empirical part presents a mixed methods study conducted in the Safety line organization, which operates an important nation-wide hotline for children and young adults. In the study, clients and consultants were asked to evaluate the conversation that had just ended by filling out a questionnaire. The chat records were then analyzed in the next part of the study. Key words chat-based crisis intervention, chat counselling, children, adolescents, young adults, effectivity, effective approaches, Safety line / Child Helpline

89 Abstract The theme focused on the work of social workers, who work with people whose loved one has died, is very topical. Focusing on working with this topic is not so common, but it is very important to show that even social workers can work with such clients. The theoretical part defines social work, a social worker and their specialization specificity using the concept of PIE, further it deals with the method of crisis intervention, defines the terms related to death and possible reactions to it. The aim of the thesis was to answer the main research question: "How do social workers of crisis centers in Prague, with regard to the field specificity of social work, use the method of crisis intervention in situations of acute reaction to death?" To find the answear to the research question the method of grounded theory was used, but not in full, only its partial sections. The research was carried out with social workers of crisis centers in Prague. The research revealed how social workers at first get to know a client with an acute reaction to death and, subsequently, how they proceed. Within working with this type of client, they choose the method of crisis intervention, from which they use certain elements to stabilize the client from the emotional and physiological point of view. They use work with...

(in English) The dissertation focuses on working with long-term clients of the "Senior telefon" helpline. It elaborates on the specifics of working with the clients who use the helpline repeatedly compared to other users. The thesis is based on theoretical knowledge sourced from professional literature and statistics, as well as on the internal regulations, documents and methodological materials of the "Senior telefon" helpline. The empirical part analyses selected documents that deal with the potential of working with long-term clients, with the aim to compare the findings with the existing Methodology of working with long-term clients of the "Senior telefon" helpline.

Markéta Vrbová Abstract The diploma thesis deals with the possibilities of using psychotherapy while working with the victims of domestic violence. The aim is to introduce the perspective of this issue from the view of workers from several crisis and intervention centers in Prague. The thesis is structured into two sections; theoretical and practical. The theoretical part contains the definition of domestic violence, its consequences including post-traumatic stress disorder, working with a violent person, and last but not least the possibilities of using psychotherapy and its definition. The empirical part is based on qualitative research, which describes the steps throughout the whole survey. The analysis and interpretation of the data contain the most important extracts of the interviews. This thesis discovers not only if social workers use psychotherapeutic elements with victims, but also other significant topics that are marginally mentioned. The focus must be on these marginally mentioned issues as well to improve the quality of work with victims of domestic violence.

The present study compared the suicidal behaviour and related measures of adolescents in high school in Germany (N=318) and South Africa (N=299). Participants completed a series of self-report measures of the SPS (Suicide Probability Scale), PSS-Fa (Perceived Social Support From Family Scale), PSS-Fr (Perceived Social Support From Friends Scale), SIB (Scale Of Interpersonal Behaviour) and a number of demographic questions. Analyses were conducted using content analysis, correlation coefficients and logistic regression to determine variables related to previous suicide attempts, stepwise multiple regression to account for variables predicting currents suicidal risk; and multivariate analysis of variance (MANOVA) to examine differences among the groups and among suicide attempters and non-attempters. 36 German (11.3%) and 48 South African (16.1%) adolescents reported that they had made previous suicide attempts. German adolescents reported 45 (14.2%) suicide attempts in the family and 82 (25.8%) suicide attempts by friends. South African adolescents reported 43 (14.4%) suicide attempts in the family and 92 (30.7%) suicide attempts by friends. The following variables were associated with previous suicide attempts in the German sample: attempted suicide by friends, a life-threatening event, previous psychiatric contact, the death of a friend, low perceived family support, female gender, attempted suicide in the family, suicide of a friend, and low perceived friend support. The following variables were associated with previous suicide attempts in the South African sample: low perceived family support, death of a friend, attempted suicide by friends, female gender, a life-threatening event, previous psychiatric contact, suicide of friends, and attempted suicide in the family. The following variables for the German sample were found to be significant predictors of current suicidal risk: low perceived family and friend support, previous suicide attempts, suicide attempts in the family, a life-threatening event, suicide attempts of friends, suicide of friends, female gender, and previous psychiatric contact. The following variables for the South African sample were found to be significant predictors of current suicidal risk: previous suicide attempts, low perceived family and friend support, death of a friend, a life-threatening event, previous psychiatric contact, suicide attempts in the family, suicide of friends, and suicide attempts of friends. These findings show that suicidal behaviour is frequent in both countries. Suicidal deaths of friends and family is more prevalent in Germany, whereas religion or belief in god does not protect against suicide attempts in both countries. Results indicate that perceived support from family is a strong protective factor against suicide attempts. / Psychology / M.A. (Psychology)

The present study compared the suicidal behaviour and related measures of adolescents in high school in Germany (N=318) and South Africa (N=299). Participants completed a series of self-report measures of the SPS (Suicide Probability Scale), PSS-Fa (Perceived Social Support From Family Scale), PSS-Fr (Perceived Social Support From Friends Scale), SIB (Scale Of Interpersonal Behaviour) and a number of demographic questions. Analyses were conducted using content analysis, correlation coefficients and logistic regression to determine variables related to previous suicide attempts, stepwise multiple regression to account for variables predicting currents suicidal risk; and multivariate analysis of variance (MANOVA) to examine differences among the groups and among suicide attempters and non-attempters. 36 German (11.3%) and 48 South African (16.1%) adolescents reported that they had made previous suicide attempts. German adolescents reported 45 (14.2%) suicide attempts in the family and 82 (25.8%) suicide attempts by friends. South African adolescents reported 43 (14.4%) suicide attempts in the family and 92 (30.7%) suicide attempts by friends. The following variables were associated with previous suicide attempts in the German sample: attempted suicide by friends, a life-threatening event, previous psychiatric contact, the death of a friend, low perceived family support, female gender, attempted suicide in the family, suicide of a friend, and low perceived friend support. The following variables were associated with previous suicide attempts in the South African sample: low perceived family support, death of a friend, attempted suicide by friends, female gender, a life-threatening event, previous psychiatric contact, suicide of friends, and attempted suicide in the family. The following variables for the German sample were found to be significant predictors of current suicidal risk: low perceived family and friend support, previous suicide attempts, suicide attempts in the family, a life-threatening event, suicide attempts of friends, suicide of friends, female gender, and previous psychiatric contact. The following variables for the South African sample were found to be significant predictors of current suicidal risk: previous suicide attempts, low perceived family and friend support, death of a friend, a life-threatening event, previous psychiatric contact, suicide attempts in the family, suicide of friends, and suicide attempts of friends. These findings show that suicidal behaviour is frequent in both countries. Suicidal deaths of friends and family is more prevalent in Germany, whereas religion or belief in god does not protect against suicide attempts in both countries. Results indicate that perceived support from family is a strong protective factor against suicide attempts. / Psychology / M.A. (Psychology)

This research journey examines the process of co-creating, along with my co-travellers (research participants), a more holistic approach to trauma debriefing. Whilst incorporating elements of Mitchell's (1983) Critical Incidence Stress Debriefing model (C.I.S.D.), our point of difference has been to adopt a narrative pastoral approach. This was achieved by introducing spirituality and narrative therapy practices. Our research pathway has been further shaped by adopting a qualitative research approach within a postmodern, social construction discourse. My research curiosity was invited by both the mind, body and soul divide expressed in psychology; and the healing possibilities of spirituality I have witnessed in both my own and in the lives of others. While my co-travellers predominantly preferred to express their spirituality in terms of Christianity, our narrative pastoral approach to trauma debriefing is offered to people of all religious persuasions. / Practical Theology / M.Th. (with specialisation in Pastoral therapy)

Summaries in English and Afrikaans / This research explores the potential value for the application of the visual expressionistic arts, as well as the application of forensic art for the emancipation of victims of violent crime. Qualitative research methods are used in order to make certain assumptions and recommendations for the application of the forensic arts in the emancipation of traumatized victims. The research is based on the view that human behaviour is influenced by different internal and external contextual influences. The theoretical basis for the research is further supported by the grounding principals of the psycho-analytic, symbolic interactionistic and the phenomenological theoretical approaches. The potential for the application of the forensic arts during crisis intervention and trauma counselling as a therapeutic technique and a communication medium are investigated. The potential forensic value of the victims’ art for the criminal justice system is also explored during the research. / Die navorsing ondersoek die potensiele waarde vir die aanwending van die tradisionele visuele beeldende kunste asook die aanwending van die forensiese kunste vir die emansipasie van slagoffers van geweldsmisdaad. Kwalitatiewe navorsingsmetodes word tydens die navorsing gebruik ten einde sekere afleidings en aanbevelings te maak aangaande die aanwending van die forensiese kuns vir die emansipasie van getraumatiseerde misdaadslagoffers. Die navorsing word teoreties gebaseer op die beskouing van die mens wie se gedrag beinvloed word deur verskillende interne en eksterne kontekstuele invloede. Die teoretiese basis vir die navorsing word verder ondersteun deur die grondbeginsels van die psigo-analise, simboliese interaksionisme en die fenomenologiese teoretiese benaderings. Die potensiaal vir die aanwending van forensiese kuns as 'n terapeutiese tegniek en kommunikasiemedium tydens krisisingryping en berading word ondersoek. Die potensiele forensiese waarde van misdaadslagoffers se kuns in die regsplegingstelsel word ook in die navorsing ondersoek. / Criminology / M.A. (Criminology)

Purpose: The purpose of this study was to explore the experiences of forensic nurses when providing care to victims of sexual assault in selected public hospitals of Limpopo province. Methods: A qualitative, explorative, descriptive and contextual research design was employed in this study. A sample of 7 registered nurses was purposively selected to partake in in-depth unstructured interviews. Results: Four themes associated with the experience of providing care to victims of sexual assaults emerged during data analysis. These included (1) psychological experiences of nursing victims of sexual assault, (2) physical challenges associated with implementing the forensic nursing specialty in a clinical setting, (3) psychological coping strategies to deal with challenges experienced, and (4) the experience of managerial support. Conclusion: Participants reported negative psychological and physical experiences of providing care to victims of sexual assault, which resulted to occupational stress. Recommendations of forensic nurses support guidelines and further research were made. / Health Studies / M.A. (Health Studies)