在各個不同的產業裡，皆有研究提出構成企業「成功」和使其具有競爭力應擁有的關鍵因素。本研究以訪談資深非營利組織領導人來歸類整理出何謂「成功」的非營利組織及其發展的關鍵成功因素，以提供給向來資源有限的非營利組織在發展過程中作為檢視，以將資源優先投入這些關鍵的領域來減少無謂的摸索和失敗的可能。 為達研究目的，選擇持續運作超過十年的婦女團體，運用深度訪談法與關鍵事件分析法（Critical Incident Technique ,CIT），依五個受訪者所提其組織發展關鍵成功因素及對彼此組織發展關鍵成功因素，以「非營利組織的使命」;「非營利組織的參與者」；「非營利組織的運作」這三個構面將訪談內容歸類整理出非營利組織發展的「關鍵成功因素」如下： *非營利組織的使命：有清楚的宗旨（使命） *非營利組織的參與者： 1.參與者的特質：主動積極、對組織使命認同、有理想性格、熱忱、具行動力 2.組織的領導者：一路堅持的靈魂人物、願意不斷成長且洞見觀瞻的領導者 3.互補又分工的合作團隊 *非營利組織的運作： 1.組織文化：平等開放、學習型組織、活力型組織 2.把訴求清楚表達的能力 3.建立公信力及獲得社會認同 4.把人當做最大的資產，對參與者採「增權」方式 5.不斷檢視社會環境變遷，依社會需要調整服務或回應需求產生新服務 6.創新的靈活策略且能結合各方資源發揮影響力 一個非營利組織從成立到成為一個「成功」的非營利組織，最關鍵的因素為組織能否部份或階段性達成當初設定的使命，所以建議領導者要不斷檢視組織的使命是否有貫徹；要不斷反省與自我提升；同時要隨時注意時事以掌握社會需求脈動。非營利組織需掌握社會各種媒介的情報，促使成員相互激盪，培養出組織的共識與新行動；重視團隊合作；連結不同組織的資源網絡及凝聚共識的過程需平等公開，不採取一言堂的方式，「增權」組織成員潛能以使其盡情發揮，使組織維持最大動能。 / Research shows that there are key factors contributing to “success” that are common across industries. This study investigated the key to success of Non-Profit Organizations (NPO) and their developments through in-depth interviews with NPO leaders. These findings can serve as developmental key learnings for other, resource-limited NPO’s, allowing them to more effectively harness available resources, thus reducing wastage due to trial and error. This research paper endeavors to organize these Critical Success Factors into easily accessible best-of-practice case studies for up-and-coming NPO’s. For the purposes of this study, the author selected five Non-Profit Women’s Associations with a least ten years of successful operations. Research methodology was depth interviews combined with Critical Incident Technique (CIT). Three main constructs were used in this process including: The mission of NPOs, NPO participants and NPO operations. This study identifies and organizes “Critical Success Factors” that all successful Non-Profit Organizations should own. The Critical Success Factors of A Successful NPO Are: 1.Well defined missions. 2.Strong Personnel/Membership Structure: a.Members of the organization will have: i.self-motivated; identification to organization missions ii.A high degree of enthusiasm iii.The ability to execute the organization directives b.A successful NPO will have Leadership with the following characteristics/skill sets: i.The spiritual leader of an NPO with an unchanging sense of mission, a strong and insight. ii.The ability to continually learn and apply those learnings to the organization. iii.A mutually supporting team that divides work up equally. 3.Strong Operations: a.Organization culture: Equal, open, focused on learning and vigorous. b.Externally it will be able to: i.Clearly articulate organizational goals and objectives ii.Create sufficient exposure to create positive awareness and opinion within society c.Internally it will be able to: i.Create “esprit-de-corps” within organization ii.Empower stake-holders to leverage their strengths d.Continual review of social changes and the adjustment of old services or the introduction of new services to meet social needs. e.Creative and flexible strategies and the ability to integrate various resources to exert influence. A successful NPO needs to accomplish the initial Mission. In order to achieve this, it is recommended that the NPO leadership continually review whether or not the organization is achieving the objectives for which it was established and conduct self-evaluation and self-improvement. The NPO also needs to be in tune with developments and trends in the society it is operating in. By making the information gleaned open and available to all members of the organization, the leadership can empower its members and contribute to a common sense of purpose, helping it achieve the maximum efficiencies and success.

The aim of this research was to develop a competency model for auditors by identifying those characteristics and behaviours that predict success as an auditor. The Work Profiling System (WPS), the Repertory Grid Technique (RGT) and the Critical Incident Technique (CIT) were the tools and techniques used to achieve this aim. This research was conducted in two groups: trainee accountants (year 1- 3) and chartered accountants (year 4-5+). The results of the research, which was conducted within one of the Big 5 auditing firms, indicated that the competencies required of a trainee accountant are largely consistent with those of registered chartered accountants, working in the same environment. The most noticeable difference was the change in focus from cognitive or technical skills during the earty years to a focus on managerial competencies in later years. The competencies identified in this research compare well with reported models in literature. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

This research journey examines the process of co-creating, along with my co-travellers (research participants), a more holistic approach to trauma debriefing. Whilst incorporating elements of Mitchell's (1983) Critical Incidence Stress Debriefing model (C.I.S.D.), our point of difference has been to adopt a narrative pastoral approach. This was achieved by introducing spirituality and narrative therapy practices. Our research pathway has been further shaped by adopting a qualitative research approach within a postmodern, social construction discourse. My research curiosity was invited by both the mind, body and soul divide expressed in psychology; and the healing possibilities of spirituality I have witnessed in both my own and in the lives of others. While my co-travellers predominantly preferred to express their spirituality in terms of Christianity, our narrative pastoral approach to trauma debriefing is offered to people of all religious persuasions. / Philosophy, Practical and Systematic Theology / M.Th. (with specialisation in Pastoral therapy)

The aim of the thesis is to identify and evaluate Czech cultural standards from the perspective of Canadian exchange students and Canadian cultural standards from the perspective of Czech exchange students, using the method of cultural standards, which is based on qualitative research through in-depth interviews form. Individual goals of the thesis include comparison of the results with theoretical research and analysis of historical and socio-economic impacts on Canadian culture. In conclusion, the author proposes recommendations for the Czechs and especially the future Czech students who plan to study in Canada.

The diploma thesis called "The process of moving towards the optimal supervision system of crisis interventions of the Police of the Czech republic" is connected with the future deriving of the project within the structural fund of European Union. The aims of the project is to support, implement and move to optimal supervision for crisis interventions of the Police of the Czech Republic. The thesis is a first research step for initial ideas about supervision and its systematic implementation to individual regional directorates of the Police of the Czech Republic. The theoretical part is focused on the basic concepts in the field of crisis intervention and supervision. The main chapters are supplemented by topics with an overlap into the system of the Police of the Czech Republic. The empirical part was performed using an online questionnaire survey. The research sample was a set of police crisis interventions from all regions of the Czech Republic, where the crisis assistance is provided by the team of the crisis intervention. There are several aims in the diploma thesis. The main one is to map and to describe the current system of supervision of crisis interventions and to compare individual regions in the area of providing supervision. Another aim is to find out various psychosocial aspects such...

Depuis son introduction en santé publique en 1978 et son intégration en promotion de la santé en 1986 avec la Charte d’Ottawa, la gouvernance intersectorielle (GI) est devenue une des stratégies les plus utilisées en santé publique et en promotion de la santé pour aborder les déterminants sociaux de la santé. La GI met en relation des acteurs de différents secteurs avec des intérêts divers qui décident de travailler ensemble dans le but de réaliser un objectif commun. La réalisation de cet objectif nécessite que les acteurs harmonisent leurs intérêts organisationnels pour aboutir à un intérêt collectif mutuellement bénéfique. Il a été démontré que la conciliation des intérêts est un des facteurs déterminants de l'efficacité des processus de gouvernance intersectorielle. S’il est traditionnellement reconnu que dans un processus de gouvernance intersectorielle les acteurs concilient leurs intérêts organisationnels et collectifs, à notre connaissance, l’étude des stratégies d’influence déployées par les acteurs intersectoriels pour aligner leurs intérêts est un peu négligée. Cette thèse se propose de combler cette lacune. La thèse porte sur un cas de gouvernance intersectorielle aux niveaux régional et local à Montréal : l’Initiative montréalaise pour le développement social coordonnée par un comité de quatre partenaires provenant de quatre secteurs différents. Nous nous intéressons plus précisément au processus de révision du Cadre de référence de l’Initiative montréalaise (IM) qui a été marqué par une crise et qui a eu de grands impacts sur le fonctionnement et la dynamique du processus de gouvernance de l’IM. L’objectif principal de la thèse est d’identifier les stratégies d’influence développées par les acteurs intersectoriels pour concilier leurs intérêts organisationnels et collectifs dans un processus délibératif. Plus spécifiquement, nous nous proposerons i) de retracer et de décrire les évènements critiques qui ont marqué le processus délibératif de révision de l’Initiative montréalaise de 2011 à 2015 ; ii) de caractériser les évènements critiques du point de vue des acteurs de chaque secteur afin de reconstruire les stratégies d’influence déployées pour concilier leurs intérêts et d’examiner les conditions d’utilisation des stratégies d’influence. Pour atteindre nos objectifs, nous avons mobilisé la théorie de l’acteur-réseau (TAR) combinée au modèle conceptuel de Dewulf et Elbers (2018) et de l’approche de Heckscher (2013). Pour la collecte de données, nous avons eu recours à la recherche documentaire, la technique d’incidents critiques, des entrevues semi-structurées et des groupes de discussion. Les résultats révèlent que pour reconstruire à postériori un processus de gouvernance intersectorielle à l’aide d’évènements critiques, il est important d’identifier les évènements en lien avec les controverses survenues au cours de son déroulement. Concernant les stratégies d’influence, l’étude montre que les secteurs ont déployé deux grandes catégories de stratégies que nous avons qualifiées de stratégies intersectorielles et de stratégies intra sectorielles. Les premières comprennent les stratégies communes et les stratégies de médiation. Les stratégies intra sectorielles regroupent les stratégies unilatérales créatives, les stratégies de pouvoir et les stratégies multilatérales. Les deux catégories de stratégies se différencient principalement par leurs objectifs, leur lieu de déploiement et par leurs mécanismes de base. Pour ce qui est des conditions d’utilisation, la recherche indique que : i) le contexte interne de la gouvernance intersectorielle caractérisé par l’existence ou non de conflit entre les intérêts sectoriels et collectifs; ii) les contraintes organisationnelles définies par les valeurs, missions et objectifs de l’organisation d’appartenance des acteurs et iii) les atouts qui désignent les ressources matérielles, la légitimité et l’autorité dont disposent les secteurs constituent les principales conditions dans lesquelles les stratégies d’influence sont utilisées. À noter également que les différents secteurs ont eu recours aux mêmes stratégies d’influence - exception faite des stratégies de pouvoir - dans les mêmes conditions. Ces résultats apportent un nouvel éclairage au fonctionnement interne de la gouvernance intersectorielle pour la santé. Ils mettent en évidence l’importance des stratégies d’influence des acteurs dans la conciliation des intérêts et du même coup dans la dynamique interne de la gouvernance. À ce titre, nous pensons que les chercheurs gagneraient à inclure le concept de stratégie à la liste des facteurs qui favorisent ou qui entravent le fonctionnement de la gouvernance intersectorielle régionale/locale en promotion de la santé. / Intersectoral governance (IG) has become one of the most widely used strategies in public health and health promotion to address the social determinants of health since its introduction into public health in 1978 and its integration into health promotion in 1986 formulated/highlighted in the Ottawa Charter. Intersectoral governance brings together actors from different sectors with diverse interests to work together to achieve a common goal. Achieving this goal requires that actors align their organizational interests to achieve a mutually beneficial collective interest. It has been shown that the reconciliation of interests is one of the determining factors in the effectiveness of cross-sectoral governance processes. While it is traditionally recognized that actors in an intersectoral governance process reconcile their organizational and collective interests, to the best of our knowledge, the study of strategies deployed by intersectoral actors to align their interests is somewhat neglected. This thesis proposes to fill this gap. The thesis focuses on a case of intersectoral governance in Montreal: the Montreal Initiative for Social Development coordinated by a committee of four partners from four different sectors. Specifically, we focus on the process of revising the Montreal Initiative's (MI) Terms of Reference, which was affected by a crisis and had major impacts on the functioning and dynamics of the MI's governance process. The main objective of the thesis is to identify the strategies developed by intersectoral actors to reconcile their organizational and collective interests in a deliberative process. More specifically, we will propose to a) reconstruct and describe the critical events that marked the deliberative process of revising the Montreal Initiative from 2011 to 2015; b) characterize the critical events from the point of view of the actors in each sector in order to reconstruct the strategies deployed to reconcile their interests and to examine the conditions of use of the strategies. To achieve our objectives, we mobilized the actor network theory (ANT), using the conceptual model of Dewulf and Elbers (2018) and the approach of Heckscher (2013). For data collection, we conducted literature review, critical incident technique, semi-structured interviews, and focus groups. In terms of critical events, our results reveal that it is important to identify events related to controversies that occurred during the process. Regarding influence strategies, the study shows that the sectors have deployed two main categories of strategies including, intersectoral strategies and intra-sector strategies. The former includes joint strategies and mediation strategies. The latter, intra-sectoral strategies consist of creative unilateral strategies, power strategies and multilateral strategies. The two categories of strategies differ mainly in their objectives, their place of deployment and their basic mechanisms. Regarding the conditions of use, the results indicate that: i) the internal context of intersectoral governance are characterized by the existence or not of conflict between sectoral and collective interests; ii) organizational constraints are defined by the values, missions and objectives of the organization that the actors belong; and iii) assets, which refer to the material resources, legitimacy and authority available to the sectors, constituting the main conditions under which influence strategies are used. It should be also noted that the different sectors used the same strategies - except for power strategies - under the same conditions. These results shed new light on the internal workings of intersectoral governance. This study highlights the importance of the actors' strategies in reconciling interests and, at the same time, in the internal dynamics of governance. As such, we believe that researchers would benefit from including the concept of strategy in the list of factors that promote or hinder the functioning of intersectoral governance in health promotion.

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This study examined the validity of the South African Police Service (SAPS) multiple stressor intervention. The multiple stressor was developed for members of their specialised units to address Post Traumatic Stress Disorder (PTSD). Unfortunately, the SAPS multiple stressor intervention lacks scientific evidence to support its possible effectiveness in addressing PTSD. In the current study a deployment and intervention group was compared which employed a pre- test post-test design. The Davidson Trauma Scale and the Revised Impact of Event Scale measured PTSD globally, but also the PTSD dimensions of Intrusion, Avoidance/Numbing, and Hyperarousal. The Wilcoxon signed rank test results indicated that the intervention and deployment was both effective in addressing PTSD although the intervention group revealed the greatest improvement in their overall PTSD scores. The intervention group made significant progress in dealing with all three PTSD symptoms while the deployment group made less progress with their Intrusion and Avoidance/Numbing symptoms, but made significant progress with their Hyperarousal symptoms. The Mann-Whitney u test revealed no significant differences between the post intervention test scores of the two groups, either globally or on the three PTSD dimensions. It appears that deployment was just as effective as the multiple stressor intervention in addressing PTSD. / Psychology / M.A. (Psychology)

In this thesis, I explore the impact and effectiveness of clinical supervision provided by external clinical supervisors, on workers from a variety of practice backgrounds in a residential rehabilitation centre, in the AOD sector. This thesis uses the framework of social work supervision, as defined by Kadushin (1985; 2002), with the administrative, educative and supportive elements. The research focuses closely on the latter two elements. For this purpose, I employ qualitative research methods, via a triangulation of methods, being guided by Participatory Action Research (PAR) and then conducting semi-structured interviews and focus groups as well as acting as a participant observer, to gather the data. The data was analysed using grounded theory. This research was based upon a clinical supervision project that was fully funded and provided free clinical supervision by external supervisors, providing both individual and group supervision, for a period of 10 months. There were a total of 16 respondents with varied roles and training backgrounds as well as an additional six supervisors, interviewed throughout different stages of the project. The various roles undertaken by me throughout the research process provided essential viewpoints on supervision, as well as the place of boundaries and need for support. The power of such a large scale intervention is discussed and ultimately highlights and identifies the particular benefits of supervision in this research arena. This thesis places clinical supervision in the context of workforce development in the Alcohol and Other Drug (AOD) sector. Thus, while this research elucidates a number of benefits and the factors involved with this experience, the clear separation of other modalities such as training, mentoring and Critical Incident debriefing are seen as integral additional avenues of support and professional development. This research concludes also with what the difficulties and hindrances were for people to continue with regular ongoing clinical supervision, and warrants the argument for interminable supervision in this setting. This research points to an overall paucity of literature on efficacy studies, especially in the AOD context in Australia. This research significantly adds to this dearth and examines the factors unique to the AOD sector in Australia, as well as what factors make for effective supervision. The particular impact of external supervisors and group supervision are explored, which underwrites the forwarded concept of a customised supervision for this setting. By making explicit in this research what the efficacy is on those new to supervision, it provides greater clarity for future studies. A number of recommendations are proposed as result of this research. New definitions of the supportive function of supervision and of clinical supervision are forwarded, as is a new look at the evolving history of social work supervision. This thesis highlights the impact of external supervisors and the unique contribution they offer.

This study examined the validity of the South African Police Service (SAPS) multiple stressor intervention. The multiple stressor was developed for members of their specialised units to address Post Traumatic Stress Disorder (PTSD). Unfortunately, the SAPS multiple stressor intervention lacks scientific evidence to support its possible effectiveness in addressing PTSD. In the current study a deployment and intervention group was compared which employed a pre- test post-test design. The Davidson Trauma Scale and the Revised Impact of Event Scale measured PTSD globally, but also the PTSD dimensions of Intrusion, Avoidance/Numbing, and Hyperarousal. The Wilcoxon signed rank test results indicated that the intervention and deployment was both effective in addressing PTSD although the intervention group revealed the greatest improvement in their overall PTSD scores. The intervention group made significant progress in dealing with all three PTSD symptoms while the deployment group made less progress with their Intrusion and Avoidance/Numbing symptoms, but made significant progress with their Hyperarousal symptoms. The Mann-Whitney u test revealed no significant differences between the post intervention test scores of the two groups, either globally or on the three PTSD dimensions. It appears that deployment was just as effective as the multiple stressor intervention in addressing PTSD. / Psychology / M.A. (Psychology)