The aim of this thesis is to analyse and provide a summary of the existing knowledge and teachers' attitudes regarding the usage and sources of interactive electronic learning materials in primary schools. Furthermore, the thesis compares the theory with real-life experience. The theoretical part introduces the current sources and possibilities of the use of interactive electronic learning materials in primary schools. Moreover, it defines the interactive electronic learning materials and the implementation of modern technologies in education. The research part analyses the opinions of the teachers and the challenges they perceive in the incorporation of interactive electronic learning materials into their teaching. Furthermore, it supports the theory with the practical application of interactive electronic learning materials in various primary school subjects. The concluding part confronts the theoretical knowledge with the practical experience. At the same time, it introduces some of the author's examples of activities using interactive electronic learning materials which can be used during elementary school classes.

Modern technological innovations are constantly seen throughout every aspect of life, and higher education is no exception. To this end, this article sheds some light on the types of and pedagogical value of new media adopted by academics to promote self-directed learning at the University of South Africa. The study answers the following questions: Which new media approaches have been adopted by academics to enhance self-directed learning? What is the pedagogical value of new media in an ODL environment? A qualitative approach was employed and data was collected through face-to-face interviews with 30 purposively selected Unisa academics. The Unified Theory of Acceptance and Use of Technology model was found relevant to this study. Thematic categorisation was employed for data analysis. The findings depict that a variety of new media have been adopted to promote self-directed learning at Unisa. The study also found that new media are playing a pivotal role in promoting self-directed learning in an ODL landscape. It is therefore important to note that new media have emerged as strong catalysts in fostering pedagogical transformation. / College of Education / M. Ed (Open and Distance Learning)

Τα τελευταία χρόνια η ανάπτυξη της τεχνολογίας καθιέρωσε όρους όπως εξ αποστάσεως εκπαίδευση και ηλεκτρονική μάθηση συμπληρώνοντας την συμβατική εκπαίδευση με μια μορφή επικοινωνίας. Έτσι η νέα αυτή μορφή εκπαίδευσης προσαρμόζεται σε προγράμματα της πρωτοβάθμιας, δευτεροβάθμιας και τριτοβάθμιας εκπαίδευσης. Η εισαγωγή των Τ.Π.Ε στην εκπαίδευση και κατ επέκταση στην πρωτοβάθμια εκπαίδευση λειτούργησε ως εργαλείο μάθησης, ως εποπτικό μέσο διδασκαλίας, ως γνωστικό και διερευνητικό εργαλείο αλλά και ως εργαλείο επικοινωνίας και αναζήτησης πληροφοριών. Στην παρούσα διπλωματική εργασία θα δημιουργηθεί, θα χρησιμοποιηθεί και θα παρουσιαστεί μια πλατφόρμα ηλεκτρονικής μάθησης για τις ανάγκες του μαθήματος πληροφορικός γραμματισμός -Τεχνολογίες της Πληροφορίας και των Επικοινωνιών <Τ.Π.Ε> στην πρωτοβάθμια εκπαίδευση. Στα πλαίσια της διπλωματικής θα γίνει συγκριτική μελέτη των διαθέσιμων πλατφορμών ηλεκτρονικής μάθησης όπου μια από τις οποίες θα επιλεγεί για την υλοποίηση του μαθήματος. Στη συνέχεια θα υλοποιηθεί μία σειρά θεωρητικών μαθημάτων, test αξιολόγησης, σετ ασκήσεων καθώς και θα δημιουργηθεί ένα εικονογραφημένο λεξικό με όρους πληροφορικής για την καλύτερη διεξαγωγή του μαθήματος μέσω της πλατφόρμας αλλά και ένα πλαίσιο με συμβολές χρήσης διαδικτύου ώστε οι μαθητές να είναι πάντα ενήμεροι για το τι πρέπει να αποφεύγουν στο διαδίκτυο. Το τελικό προϊόν θα αποτελεί ένα εργαλείο στα χέρια του εκπαιδευτικού μιας και θα τον βοηθάει στη διαδικασία της εκπαίδευσης του μαθήματος Τ.Π.Ε. και στην προσαρμογή του ανάλογα με τις ανάγκες του. Αλλά και για τους μαθητές θα αποτελεί μία νέα εμπειρία μιας και θα δίνει νέα διάσταση στον παραδοσιακό τρόπο μάθησης. Οι μαθητές θα μπορούν μέσα από τεστ να μαθαίνουν να απασχολούνται δημιουργικά και να αξιολογούν την πρόοδό τους. Έτσι το μάθημα θα πάρει έναν διαδραστικό χαρακτήρα και θα γίνει πιο ελκυστικό για αυτούς. Η συνεχής ανάπτυξη των τεχνολογιών επιδρά και στον τομέα της εκπαίδευσης με την εισαγωγή νέων μεθόδων όπως η κινητή μάθηση μέσω της οποίας οι μαθητές θα έχουν πρόσβαση σε πολλές πηγές μάθησης, όπου κι αν βρίσκονται, οποιαδήποτε στιγμή. Έτσι η εκπαιδευτικής μας πλατφόρμα θα μεταφερθεί και για συσκευές mobile ώστε οι μαθητές να έχουν πρόσβαση στο εκπαιδευτικό υλικό ανά πάσα στιγμή. Τέλος, η πλατφόρμα θα δοκιμαστεί από εκπαιδευτικούς και από μαθητές για να παρατεθούν αποτελέσματα και στατιστικές για την αξιολόγηση και βελτιστοποίηση του τελικού προϊόντος. Καθώς και θα παρουσιαστεί μια πολύ πρόσφατη τεχνολογία τα MOOCs, που στηρίζονται στη φιλοσοφία της ανοικτής μάθησης με βασική αρχή λειτουργίας τους τη συνεχή αναζήτησης πηγών από το περιβάλλον και την προσαρμογή τους στις πηγές ανατροφοδότησης από αυτό. / Recently, the development of technology has introduced terms such as distance education and computer literacy, thus complementing traditional learning with a form of communication. Hence, this new type of training is adapted to the curricula of primary and secondary schools as well as universities. The implementation of Technology of Information and Communication (Τ.I.C) in education and primary learning , in particular, worked as a learning tool, as a visual means of instruction, as a cognitive and exploratory tool, as well as a means to both communicate and to look for information. In this thesis a platform of electronic learning will be created, used and presented for the needs of the subject of T.I.C in primary education. Throughout the thesis a comparison will be made between the existing platforms of electronic learning whereas one will be selected in order to conduct the lesson. Furthermore, a series of theoretical lessons will take place, evaluation tests, a set of tasks and a picture dictionary will be created with computer terms in order for the lesson to be conducted in the best possible way by using the platform. Moreover, a context will also exist with advice on the use of the Internet in order for the students to always be informed as to what to avoid on the Internet. The final product will consist a tool in the hands of the instructor since it will assist him/her in the process of teaching the T.I.C subject and in the adaptation of it according to the needs. This will also be a new experience for the students since it will provide a new dimension to the traditional way of learning. The students through tests will be able to be creatively occupied and to evaluate their progress. Thus, the lesson will become interactive and more appealing to them. The ongoing progress of technology affects the field of education with the introduction of new methods such as mobile learning through which students will have access to many sources of learning wherever and whenever they wish. This way our educational platform can be applied to mobile devices so that the students can have access to the educational material at any moment. Finally, the platform will be tested by both educators as well as students so as to reach results and statistics concerning the evaluation and improvement of the final product. A really recent technology, that of MOOCs, will also be presented which is based on the concept of open learning. The basic principle of its function is the ongoing search of resources from the environment and their adaptation to the sources of feedback from it.

Enseigner la communication orale implique pour les enseignants de tenir compte de différents paramètres pour que les élèves puissent réaliser des apprentissages solides et durables. À cet égard, nous pouvons identifier entre autres la prise en compte des distinctions entre l’oral et l’écrit, le stress généré par les situations de prise de parole ou la particularité liée au caractère volatil de l’oral. Bien que différents moyens et outils aient été proposés et validés pour permettre aux élèves de développer adéquatement cette compétence, il subsiste des défis liés, entre autres, à l’aspect métacognitif de l’apprentissage. Certes, les modèles didactiques accordent dans leur structure une place aux activités réflexives, mais comment peut-on accompagner adéquatement les élèves pour que ces activités leur permettent d’en tirer le plein potentiel ? Cette étude propose donc d’explorer l’utilisation d’un outil favorisant justement la mise en œuvre d’activités réflexives, soit le portfolio numérique d’apprentissage, d’en décrire et d’en analyser les apports au regard du développement de la compétence en production orale d’élèves de 3e secondaire en classe de français, langue d’enseignement. Pour atteindre cet objectif général de recherche, nous nous sommes appuyé sur un cadre théorique présentant d’abord des éléments généraux autour de l’enseignement-apprentissage de l’oral puis de l’utilisation du portfolio d’apprentissage au secondaire. Trois éléments complémentaires viennent compléter le cadre théorique : l’autoévaluation, l’engagement affectif et l’autorégulation des apprentissages. Pour répondre aux objectifs spécifiques de recherche découlant de ces concepts, une méthodologie qualitative et interprétative à caractère exploratoire a été élaborée et a inclus la participation de 77 élèves de 3e secondaire. Puisqu’il s’agit d’une thèse par articles, chaque objectif spécifique de recherche fait l’objet d’un article. Dans le premier article, nous décrivons et analysons l’apport du portfolio numérique d’apprentissage sur l’autoévaluation de la compétence en production orale d’élèves du secondaire. Nos résultats montrent que l’utilisation des outils réflexifs associés au portfolio, notamment grâce à la vidéo, permet une meilleure identification des forces et défis en production orale. Dans le second article, décrivons et analysons l’apport de cet outil sur l’engagement affectif des élèves. À la lumière des résultats obtenus, le portfolio d’apprentissage offre une plus-value en ce qui a trait à la diminution du stress des élèves par rapport à la réalisation des productions orales. Dans le dernier article, nous élargissons notre description et notre analyse des apports de l’outil à l’utilisation de stratégies d’autorégulation dans un contexte d’apprentissage de la production orale. Les données analysées montrent que certains processus d’autorégulation, tels que la planification stratégique et l’enregistrement de soi, bénéficient de la démarche associée à la réalisation d’un portfolio numérique d’apprentissage. En conclusion, une synthèse et une analyse de l’ensemble des résultats au regard de la littérature, et des recommandations sont proposées afin d’offrir des pistes d’action et de formation pour les acteurs du milieu scolaire, en particulier les enseignants de français au secondaire. / Teaching oral communication implies that teachers are aware of different parameters so that students can acquire solid and durable learning skills. In this regard, we can identify amongst other things, the taking into account of the distinctions between oral and written production and the stress induced by having to deliver speeches or by the volatile aspect of this form of communication. Although different methods and tools have been suggested and validated in order to allow students to adequately develop this competency, there remain associated challenges such as the metacognitive aspect of learning. Certainly, the didactic models offer in their structure a place for reflexive activities but how can we adequately accompany students so that these activities allow them to grasp their full potential? Therefore, this study proposes to explore the use of a tool that fosters precise implementation of reflexive activities, the digital learning portfolio, and to describe the contributions regarding the development of the oral production competency of Grade 9 students in the French Language of Instruction class. To attain this general research objective, we relied on a theoretical framework primarily presenting general elements regarding oral teaching and learning and secondly, the use of learning portfolios in high school. Three complementary elements complete this theoretical framework: self-evaluation, emotional commitment and self-regulated learning. To meet the specific research objectives arising from these concepts, a qualifying and interpretative method, exploratory in nature, has been developed that includes 77 Grade 9 students. Since this is a thesis of articles, every specific research objective is a subject of an article. In the first article, we have described the contribution of the digital learning portfolio on self-evaluation of high school students in the competency of oral production. Our results show that reflexive tools associated to the portfolio, especially thanks to video, allow for a better identification of strengths and weaknesses in oral production. In the second article, we have described the contribution of this tool on the emotional commitment of students. In light of obtained results, the learning portfolio offers an added value in terms of stress reduction associated with the development of oral production work. In the last article, we have expanded our description of contributions of tools in the use of strategies to self-regulate in the context of learning through oral production. The analyzed data illustrates that certain self-regulating processes, such as planning strategies and self-recording, benefit from the steps associated in the development of a digital learning portfolio. In conclusion, a synthesis and analysis of all the results regarding the literature and recommendations are proposed in order to offer courses of action and training for the professionals in a school environment, particularly French high school teachers.

The rapid pace with which internet technology has entered our daily lives provides an opportunity for English language teachers to incorporate some such platforms in their teaching. This study investigates the attitudes of Saudi Arabian learners towards online communication in EFL. It takes place in a university preparatory program at Taibah University in the Kingdom of Saudi Arabia. Questionnaires and interviews were used to gather data pertaining to the attitudes’ of Saudi Arabian learners to online communication in EFL. In order to achieve its aims, this study uses both quantitative and qualitative data to inform EFL practitioners of learners’ attitudes towards English, online communication in general and online communication for EFL purposes. / Educational Studies / M.A. (TESOL)

O ensino da Engenharia por meios eletrônicos de aprendizagem demanda a implementação de métodos práticos que facilitem ao aluno aprender conteúdos do tipo procedimentos e atitudes, por meio da ação, da interação dos participantes, e da integração de conhecimentos de diferentes áreas. Esta aprendizagem só pode ser efetiva em contextos significativos e a partir de situações específicas, que são estimulados com a utilização do método de projeto. A eficácia deste método é alcançada quando utilizado em grupos, onde um membro aprende na integração com outro, compartilhando recursos e conhecimentos, e adquirindo ou exercitando um conjunto de habilidades pessoais, atualmente muito necessárias no trabalho profissional do Engenheiro. Embora conhecida a importância do método de projeto no estilo de aprendizagem colaborativa, não existem orientações para sua utilização no modelo de ensino-aprendizagem a distância. Este cenário representou a principal motivação para propor, neste trabalho, um modelo conceitual para aprendizagem colaborativa baseada na execução de projetos pela Web (MAC-BP). O modelo é organizado em três submodelos relacionados entre si, que caracterizam a criação, a execução e o suporte das atividades instrucionais colaborativas utilizadas no ensino da Engenharia. Um modelo para planejar as atividades e responsabilidades do especialista, encarregado pela criação do conteúdo e das atividades de grupo baseados no método de projeto; um modelo de colaboração que formaliza a coordenação das interações dos membros do grupo, através de um autômato finito; e um modelo para o ambiente de suporte às atividades instrucionais colaborativas, que busca integrar as funcionalidades requeridas pelos ambientes CSCL (Computer Supported Cooperative Learning), algumas presentes, porém dispersas, entre os sistemas disponíveis de suporte à colaboração. Por outro lado, a concepção das atividades instrucionais para grupos, além de representar uma tarefa que consome muito tempo, constitui um processo trabalhoso. Em geral, neste processo, a criação dos recursos envolvidos numa ação de aprendizagem específica está estreitamente relacionada ao formato da ferramenta utilizada para sua criação e gerenciamento, dificultando assim a reutilização dos elementos educacionais por novas aplicações. Este novo cenário converteu-se numa outra motivação para colaborar nesta área. Neste trabalho identificam-se os elementos (objetos e ações) compartilháveis de aprendizagem colaborativa envolvidos no modelo MAC-BP e propõe-se um conjunto de especificações técnicas para a criação e utilização destes elementos, segundo as especificações ADL-SCORM e IMS-LD divulgadas para o modelo de EAD orientado à aprendizagem individual. Assim, as duas propostas apresentadas neste trabalho pretendem contribuir com os esforços de padronização dos recursos e procedimentos de suporte ao ensino-aprendizagem, em sistemas eletrônicos de suporte à aprendizagem colaborativa na área de pesquisa dos sistemas CSCL. Especificamente, as propostas indicam caminhos para a inovação do processo pedagógico, e se constituem em guias para os instrutores na criação das aplicações de aprendizagem colaborativa baseadas em projeto e na criação dos elementos instrucionais envolvidos nelas, além de oferecer uma solução para a coordenação das interações colaborativas do grupo durante a execução de projetos, o que representa um suporte à aprendizagem em grupo na área de Engenharia. / Engineering Education in e-learning environments demands the implementation of practical methods that facilitates learning of contents of the type: procedures and attitudes by means of action, of the interaction among participants and the integration of knowledge of different fields. This learning can only be effective in significant contexts and from specific situations that are stimulated by using the project method. The effectiveness of this method is reached when used of preference in groups; in such a way that a participant learns with another by sharing resources and knowledge and acquiring or exercising a set of personal abilities, which are necessary for the professional work of the engineer. In spite of the well-recognized importance of the project method for collaborative e-learning, no comprehensive guidelines have yet been set out for distance education. This scenario represented the main motivation to propose a conceptual Model for Collaborative e-Learning Based on the execution of Web supported Projects (MAC-BP). This model is organized in three sub models related among them representing the creation, the execution, and the support of the collaborative instructional activities used in Engineering Teaching. One model is devoted to plan the activities and responsibilities of the specialist, the person in charge of the elaboration of contents and planning the activities of the group based on the project method. The second is a collaborative model aiming to formalize the coordination of the interactions among the members of the group, through a finite automaton. The last model is conceived as a supporting environment to the collaborative instructional activities aiming to integrate the functionalities required by CSCL (Computer Supported Cooperative Learning) environments, some of them already existing, however highly scattered among the available systems for supporting collaboration. On the other hand, the conception of instructional activities for groups is a time-consuming task and constitutes a laborious process. In general, the creation of the involved resources in a specific learning action is intimately related to the format of the tool used for its creation and management, making difficult to reuse the educational elements in new applications. This is a additional motivation to intend to make some contribution to this field. In this work, the shareable elements of collaborative learning (objects and actions) involved in the model MAC-BP are identified. In addition, a set of technical specifications is suggested for the elaboration and use of these elements, according to ADL-SCORM and IMS-LD specifications previously reported for the EAD model focused on individual learning. In summary, the two proposals showed in this work intend to contribute to the efforts of standardization of resources and procedures in order to support the teaching-learning process by means of electronic systems conceived to support the collaborative learning in the investigation of CSCL systems. These proposals indicate ways to innovate the pedagogical process, and constitute guides for instructors to develop new applications of project-based collaborative learning and the elaboration of the involved instructional elements. In addition, the proposals give a solution to the coordination of group collaborative interactions during the execution of projects and represent a support to collaborative learning in Engineering.

O ensino da Engenharia por meios eletrônicos de aprendizagem demanda a implementação de métodos práticos que facilitem ao aluno aprender conteúdos do tipo procedimentos e atitudes, por meio da ação, da interação dos participantes, e da integração de conhecimentos de diferentes áreas. Esta aprendizagem só pode ser efetiva em contextos significativos e a partir de situações específicas, que são estimulados com a utilização do método de projeto. A eficácia deste método é alcançada quando utilizado em grupos, onde um membro aprende na integração com outro, compartilhando recursos e conhecimentos, e adquirindo ou exercitando um conjunto de habilidades pessoais, atualmente muito necessárias no trabalho profissional do Engenheiro. Embora conhecida a importância do método de projeto no estilo de aprendizagem colaborativa, não existem orientações para sua utilização no modelo de ensino-aprendizagem a distância. Este cenário representou a principal motivação para propor, neste trabalho, um modelo conceitual para aprendizagem colaborativa baseada na execução de projetos pela Web (MAC-BP). O modelo é organizado em três submodelos relacionados entre si, que caracterizam a criação, a execução e o suporte das atividades instrucionais colaborativas utilizadas no ensino da Engenharia. Um modelo para planejar as atividades e responsabilidades do especialista, encarregado pela criação do conteúdo e das atividades de grupo baseados no método de projeto; um modelo de colaboração que formaliza a coordenação das interações dos membros do grupo, através de um autômato finito; e um modelo para o ambiente de suporte às atividades instrucionais colaborativas, que busca integrar as funcionalidades requeridas pelos ambientes CSCL (Computer Supported Cooperative Learning), algumas presentes, porém dispersas, entre os sistemas disponíveis de suporte à colaboração. Por outro lado, a concepção das atividades instrucionais para grupos, além de representar uma tarefa que consome muito tempo, constitui um processo trabalhoso. Em geral, neste processo, a criação dos recursos envolvidos numa ação de aprendizagem específica está estreitamente relacionada ao formato da ferramenta utilizada para sua criação e gerenciamento, dificultando assim a reutilização dos elementos educacionais por novas aplicações. Este novo cenário converteu-se numa outra motivação para colaborar nesta área. Neste trabalho identificam-se os elementos (objetos e ações) compartilháveis de aprendizagem colaborativa envolvidos no modelo MAC-BP e propõe-se um conjunto de especificações técnicas para a criação e utilização destes elementos, segundo as especificações ADL-SCORM e IMS-LD divulgadas para o modelo de EAD orientado à aprendizagem individual. Assim, as duas propostas apresentadas neste trabalho pretendem contribuir com os esforços de padronização dos recursos e procedimentos de suporte ao ensino-aprendizagem, em sistemas eletrônicos de suporte à aprendizagem colaborativa na área de pesquisa dos sistemas CSCL. Especificamente, as propostas indicam caminhos para a inovação do processo pedagógico, e se constituem em guias para os instrutores na criação das aplicações de aprendizagem colaborativa baseadas em projeto e na criação dos elementos instrucionais envolvidos nelas, além de oferecer uma solução para a coordenação das interações colaborativas do grupo durante a execução de projetos, o que representa um suporte à aprendizagem em grupo na área de Engenharia. / Engineering Education in e-learning environments demands the implementation of practical methods that facilitates learning of contents of the type: procedures and attitudes by means of action, of the interaction among participants and the integration of knowledge of different fields. This learning can only be effective in significant contexts and from specific situations that are stimulated by using the project method. The effectiveness of this method is reached when used of preference in groups; in such a way that a participant learns with another by sharing resources and knowledge and acquiring or exercising a set of personal abilities, which are necessary for the professional work of the engineer. In spite of the well-recognized importance of the project method for collaborative e-learning, no comprehensive guidelines have yet been set out for distance education. This scenario represented the main motivation to propose a conceptual Model for Collaborative e-Learning Based on the execution of Web supported Projects (MAC-BP). This model is organized in three sub models related among them representing the creation, the execution, and the support of the collaborative instructional activities used in Engineering Teaching. One model is devoted to plan the activities and responsibilities of the specialist, the person in charge of the elaboration of contents and planning the activities of the group based on the project method. The second is a collaborative model aiming to formalize the coordination of the interactions among the members of the group, through a finite automaton. The last model is conceived as a supporting environment to the collaborative instructional activities aiming to integrate the functionalities required by CSCL (Computer Supported Cooperative Learning) environments, some of them already existing, however highly scattered among the available systems for supporting collaboration. On the other hand, the conception of instructional activities for groups is a time-consuming task and constitutes a laborious process. In general, the creation of the involved resources in a specific learning action is intimately related to the format of the tool used for its creation and management, making difficult to reuse the educational elements in new applications. This is a additional motivation to intend to make some contribution to this field. In this work, the shareable elements of collaborative learning (objects and actions) involved in the model MAC-BP are identified. In addition, a set of technical specifications is suggested for the elaboration and use of these elements, according to ADL-SCORM and IMS-LD specifications previously reported for the EAD model focused on individual learning. In summary, the two proposals showed in this work intend to contribute to the efforts of standardization of resources and procedures in order to support the teaching-learning process by means of electronic systems conceived to support the collaborative learning in the investigation of CSCL systems. These proposals indicate ways to innovate the pedagogical process, and constitute guides for instructors to develop new applications of project-based collaborative learning and the elaboration of the involved instructional elements. In addition, the proposals give a solution to the coordination of group collaborative interactions during the execution of projects and represent a support to collaborative learning in Engineering.

This book focuses on an evaluation of technical, economical, and personal aspects of e-learning deployment in a theoretical plane and in the specific environment of the bank ČSOB, a. s. The thesis begins by an introduction of the term e-learning and a brief description of main properties and characteristics of this new trend in a field of not only corporate education. Special attention is devoted to an assessment of business benefits and cots of education; every aspect is analyzed and compared both for the classical brick and mortar classroom instructor led education and for the e-learning. The thesis introduces two mathematical models for assessing an effectiveness of e-learning deployment. Theoretical concepts are applied to data from a real course which was run in one of the main Czech banks ČSOB, a. s. Last part briefly examines the concepts and benefits of SCORM standard package and its support in the SAP LS 600 system.

The rapid pace with which internet technology has entered our daily lives provides an opportunity for English language teachers to incorporate some such platforms in their teaching. This study investigates the attitudes of Saudi Arabian learners towards online communication in EFL. It takes place in a university preparatory program at Taibah University in the Kingdom of Saudi Arabia. Questionnaires and interviews were used to gather data pertaining to the attitudes’ of Saudi Arabian learners to online communication in EFL. In order to achieve its aims, this study uses both quantitative and qualitative data to inform EFL practitioners of learners’ attitudes towards English, online communication in general and online communication for EFL purposes. / Educational Studies / M.A. (TESOL)

El presente trabajo de investigación tiene como finalidad determinar si la formación virtual que es utilizada en las organizaciones como metodología para la capacitación tiene un impacto en la productividad de los colaboradores del sector financiero, en específico la fuerza de ventas de estas organizaciones que son las encargadas de la colocación de tarjetas de crédito en Lima Metropolitana. Para ello, se analizaron los siguientes aspectos, referente a la variable de Formación Virtual: Gestión del Conocimiento, Diseño, Planificación y Metodología. Con respecto a la variable de productividad se tomaron en cuenta: Eficiencia, Eficacia y Efectividad. El sector elegido para llevar a cabo esta investigación es el sector financiero, en el cual encontramos a dos compañías sobre las cuales se realizará la investigación y están conformadas por Scotiabank y Financiera oh!, ya que ambas forman parte de las cuatro organizaciones de este rubro con mayor participación en el mercado, pero sobre todo porque dentro de su estructura organizacional existe el puesto sobre el que se aplicó la investigación. Se concluye, que la formación virtual es una excelente estrategia para la capacitación sumado a que en los últimos años ha presentado un crecimiento exponencial en su aplicación debido al contexto actual y las nuevas tendencias sobre el trabajo en línea. Además de ello, tiene un impacto positivo en la productividad de los colaboradores, por lo que vemos oportuno aportar con este estudio a la sociedad del conocimiento y sector financiero en general. / The purpose of this research work is to determine if the virtual training that is used in organizations as a methodology for training has an impact on the productivity of employees in the financial sector, specifically the sales force of these organizations that are in charge of the placement of credit cards in Metropolitan Lima. For this, the following aspects were analyzed, referring to the Virtual Training variable: Knowledge Management, Design, Planning and Methodology. With respect to the productivity variable, the following were taken into account: Efficiency, Effectiveness and Effectiveness. The sector chosen to carry out this investigation is the financial sector, in which we find two companies on which the investigation will be carried out and they are made up of Scotiabank and Financiera oh!, since both are part of the four organizations of this item. with greater participation in the market, but above all because within its organizational structure there is the position on which the research was applied. It is concluded that virtual training is an excellent strategy for training added to the fact that in recent years it has presented an exponential growth in its application due to the current context and new trends in online work. In addition to this, it has a positive impact on the productivity of collaborators, which is why we see it as an opportunity to contribute with this study to the knowledge society and the financial sector in general. / Tesis