The holistic user experience (UX) is comprised of both pragmatic and hedonic qualities and encompasses both product-centric and service-type experiences. Currently there is no questionnaire that measures the holistic UX for both types of experiences, and, without one, it is not possible to measure multimodal experiences that cross between experience types within the same extended experience. To address this need, the User Experience Questionnaire (UEQ), originally designed to measure product-centric experiences, was generalized to work for both product-centric and service-type experiences in a variant called the Generalized User Experience Questionnaire (UEQ-G). In a first study, the UEQ-G was tested alongside the UEQ in legacy, product-centric scenarios. Participants were asked to test two mobile applications and then evaluate them using either the UEQ-G or the UEQ. The performance of both questionnaires was indistinguishable, and the UEQ-G was found to be an appropriate tool for evaluating product-centric scenarios. In a second study, the UEQ-G was tested in service-type scenarios where, in each scenario, there were two conditions for which a UEQ-G factor was designed to be either high or low depending on the scenario condition. Participants were asked to observe a scenario video in either the high or low condition and then complete a series of five questionnaires that included the UEQ-G. Each of the UEQ-G factors was found to be sensitive to differences in scenario conditions; however, a question was left unanswered about the stimulation factor’s validity. In a final study, the UEQ-G was used to evaluate multimodal experiences in the wild. Participants were asked to order food using the Chickil-A® mobile app and then go to the restaurant to pick up their orders. Upon their return, participants were asked to complete the same series of questionnaires from the second study including the UEQ-G. Results indicated that the UEQ-G was able to detect both hedonic and pragmatic qualities within the multimodal experience and that the vast majority of the relationships seen in the second study were also seen in the third. Through these studies, the UEQ-G demonstrated potential as a questionnaire for measuring the holistic UX in multimodal experiences.

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This study was inspired by my experiences with a Williams syndrome child, which drew my attention to the meaningful experiences that children with Williams syndrome might have with music. The problem of the study can be defined in terms of five aspects. Firstly, individuals diagnosed with Williams syndrome suffer medically, socially and cognitively (Levitin & Bellugi, 1998:358-359) and music seems to be an aspect of their lives that could make things easier for them. Secondly, those suffering from Williams syndrome seemingly struggle to adapt to their social surroundings (Bellugi et al., 1994:5). The third aspect that defines the problem is that families of individuals with Williams syndrome in South Africa do not have sufficient access to educational facilities that are equipped to work with their children. This forces them to home school their children without the ability to educate them optimally. Fourthly, the research problem also stems from the lack of awareness about the lived musical experiences of individuals living Williams syndrome. It becomes clear that heightening awareness of the lived musical experiences of Williams syndrome individuals has not been addressed in research. Lastly, researchers have yet to undertake in-depth qualitative studies on the meaning of musical experience for the learning experiences of those suffering from Williams syndrome. The purpose of this interpretative phenomenological analysis (IPA) is to understand the lived musical experiences of individuals living with Williams syndrome in Southern Africa1. Williams syndrome is defined as a rare genetic disorder which presents when around 20 genes are deleted on chromosome 7 at conception (Bellugi et al., 2007:98). This study follows an IPA approach and aims to gain insight into how participants understand their lived musical experiences. The theoretical foundations for IPA are based on “three key areas of philosophical knowledge, namely phenomenology, hermeneutics and idiography” (Smith et al., 2009: 11). For this study data were collected by conducting in-depth semi-structured interviews with three purposefully selected participants. The interview transcriptions were then analysed separately using ATLAS.ti 7 computer software. After each interview transcript was analysed individually, superordinate themes emerged from a cross-case analysis. The results of the study revealed four superordinate themes regarding the musical experiences of the three Williams syndrome participants: a passion for performing, fostering friendships, lightens the load and dependent on music. The study found that music contributes to the overall well-being of the three participants in a way that allows them to feel accepted by others and to escape the label of being diagnosed Williams syndrome. / MMus (Musicology), North-West University, Potchefstroom Campus, 2015

This study focuses on the experiences that educators have of their relationships with adolescents involved in drug use. It has been recognised over time that school communities are becoming more important with regards to the impact they have on learners, in particular the impact that learner-educator relationships have on the wellbeing of learners. A qualitative, phenomenological design was therefore used in order to ascertain the educators’ lived experiences. In total, sixteen educators were purposely selected from a secondary school in the area of Delft in Cape Town. In-depth interviews were conducted with all sixteen participants after which a World Café group session was organised in which the same 16 educators participated. These methods collected rich information. The results of the study are reported in an article. The aim of the article was to explore educators’ lived experiences of their relationships with adolescent learners involved in drug use. The study has shown that educators can have positive relationships with learners involved in drug use despite the challenges they face. It seems that it is most likely to occur when the educator feels motivated to nurture these relationships – possibly experiencing personal well-being – and uses a variety of skills and strengths to attempt to achieve this goal. This has implications for how other cases with learners involved in drug use should be treated and how the educators and school can assist these learners. Recommendations that emerged as a result of this study are to make educators aware of their own personal well-being and the importance of nurturing their wellbeing, in order to enable them to, in turn, nurture positive relationships with learners involved in drug use. Schools themselves can also play a role in creating an organisational culture that places emphasis on the relational and personal well-being of teachers as well as students. / MA (Psychology), North-West University, Potchefstroom Campus, 2014

The 2008 World Health Report emphasises that we need “primary health care (PHC) now more than ever”. Competent primary health care providers who “put people first” are required in the front line in order to make a difference. The need for widely accessible, competent and caring professional nurses thus places expectations on training programmes and health services. In South Africa, a number of studies have been conducted on primary health care and methods of teaching clinical competence to nursing students (Truscott 2010; Magobe et al. 2010; Naledi et al. 2010) but not on the experiences of nursing students during PHC practice. The researcher observed that the emphasis on the positive, supportive and helpful experiences of nursing students in coping with challenges during their clinical practice was distinctly lacking. The objective of the study was to explore and describe the experiences of nursing students during the clinical practice in PHC settings. It was expected that this information will enable the researcher to formulate recommendations to support nursing students to cope with challenges during clinical practice in a PHC setting. A qualitative descriptive inquiry, with an appreciative approach was used. Five semi-structured focus group interviews were conducted to obtain data. The population comprised of 4th year nursing students who were selected using purposive sampling with the assistance of a mediator, namely the Head of the Department for PHC at a Nursing College. The sample size was determined by data saturation. Data analysis was carried out simultaneously with the collection of data. Fifteen main themes were identified during a consensus discussion between the researcher and the co-coder. The main findings related to the meaning students attached to being placed in a PHC clinic; positive, supportive and helpful experiences; how they can be supported and what help them cope irrespective of challenges they experienced. Conclusions were drawn which pertained to: placement in a PHC setting for clinical practice; positive, supportive and helpful experiences; support when placed at a PHC setting for clinical practice and coping measures when placed at a PHC setting for clinical practice; and recommendations were formulated for nursing education, nursing research and nursing practice that focused on supporting and empowering nursing students to cope with challenges experienced at a PHC setting. / MCur, North-West University, Potchefstroom Campus, 2015

Women in South Africa are discriminated against in various areas of their lives, specifically in the workplace where the power dynamics between men and women are not equally distributed. This qualitative research study in a critical phenomenological research paradigm has allowed me to explore, describe, explain and gain an understanding of the nature of female teachers‟ lived experiences of senior male colleagues‟ exercising of power. It has also allowed me to critically challenge and question female teachers‟ lived experiences by interpreting and making meaning or the power conundrum within a school context. Using a qualitative research design and methodology, I interrogated the power hierarchy in schools by initiating critical dialogue with the participants. This study serves as a voice for female teachers‟ lived experiences regarding the power conundrum. Data was generated by 16 purposefully selected female teachers from various primary and secondary schools in the Dr Kenneth Kaunda district in the North-West Province, more specifically the Matlosana area. The data generation phases consist of two consecutive phases each with different stages. The first phase concerns the photo-elicitation-narratives (written). This is followed by individual photo-elicitation-interviews during the second phase. The data is analysed by means of interpretive phenomenology analysis (IPA). Thereafter themes and categories are identified, and verified during a consensus meeting with independent coders. Two main themes are identified: Theme one is that female teachers experience power as a behaviour that has the potential to evoke feelings that are (im)balanced, thus power evokes feelings of either being nurtured or feelings that are seen as degrading or destructive in nature. Theme two reflects female teachers‟ suggestions of promoting their own well-being. As wellbeing evokes a sense of meaningfulness and belonging in the workplace, it can lead to positive work relationships. When power is misused or abused in the workplace, it results in workplace bullying and abusive behaviour, which has a negative effect not only on employees‟ work performance, but also on their personal life and own health. If the detrimental effects of this phenomenon of power in a school context are ignored, female teachers will continue to experience loss of self-esteem and work withdrawal, and show signs of increased depression as well as high stress levels. / MEd (Learner Support), North-West University, Potchefstroom Campus, 2015

For many years the focus of research on child well-being and development has been primarily on the dynamics of the mother-child relationship. The mother was seen as the more influential parent as she spends more time with the children. The father’s role in the development process was thus undermined. Fortunately research on the father’s involvement in a child’s life has improved over the past thirty years. Where previously fathers were mostly perceived as the breadwinners and providers they are now also considered as being caregivers who are more closely involved with their children and the accompanying responsibilities. Research indicates the importance of a father’s role in child development and has found that the intellectual, emotional and social development of a child is influenced by the father. The most beneficial circumstances for children to grow up in is where both of the biological parents are part of the household, satisfied with their marital relationship and loving towards their children. Unfortunately there is a significant increase in South African families where the father is absent and where the mother is burdened with additional responsibilities. However, a father can be emotionally absent despite physical proximity and emotionally absent fathers can be included when describing fatherlessness due to the destructive effect it has on children. Some research indicates that a father is the most significant factor in his daughter’s life and the quality of their relationship influences her personality and general well-being in life. Most literature focusing on the paternal parenting role is more focused on the father-son dyad, the least studied parent-adult child dyad is that of adult daughters and fathers. A great number of research studies on the subjects of divorce, single parents, physically absent fathers and the resulting effects on males are available. Much less literature, especially in the South African context, can be found to focus on and explain the experiences of young adult women who grew up with an emotionally absent father. The aim of the study was thus to explore the subjective experiences of young adult women who grew up with an emotionally absent father. A qualitative research method was used with a phenomenological approach as research design. Eleven voluntary, 20-31 year old adult women, participated in the study and were recruited by word of mouth. Data were collected through in-depth interviews that were audio taped and transcribed verbatim. Transcribed data were analysed by means of thematic analysis from which themes and sub-themes were derived. Two main themes with sub-themes were identified. It was found that the participants experienced their fathers as emotionally absent because it was difficult to share their emotions with them, the participants' fathers did not show affection or express their love. They showed no interest, approval or acknowledgement and the participants found it difficult to trust their fathers. According to the participants their relationships with other men were influenced because of this. They further struggled with trusting other people and suffered from a low self-esteem. Due to repressed emotions they did not portray their true self and sought their fathers’ approval by doing things he liked. / MA (Clinical Psychology), North-West University, Potchefstroom Campus, 2014

This study was inspired by my experiences with a Williams syndrome child, which drew my attention to the meaningful experiences that children with Williams syndrome might have with music. The problem of the study can be defined in terms of five aspects. Firstly, individuals diagnosed with Williams syndrome suffer medically, socially and cognitively (Levitin & Bellugi, 1998:358-359) and music seems to be an aspect of their lives that could make things easier for them. Secondly, those suffering from Williams syndrome seemingly struggle to adapt to their social surroundings (Bellugi et al., 1994:5). The third aspect that defines the problem is that families of individuals with Williams syndrome in South Africa do not have sufficient access to educational facilities that are equipped to work with their children. This forces them to home school their children without the ability to educate them optimally. Fourthly, the research problem also stems from the lack of awareness about the lived musical experiences of individuals living Williams syndrome. It becomes clear that heightening awareness of the lived musical experiences of Williams syndrome individuals has not been addressed in research. Lastly, researchers have yet to undertake in-depth qualitative studies on the meaning of musical experience for the learning experiences of those suffering from Williams syndrome. The purpose of this interpretative phenomenological analysis (IPA) is to understand the lived musical experiences of individuals living with Williams syndrome in Southern Africa1. Williams syndrome is defined as a rare genetic disorder which presents when around 20 genes are deleted on chromosome 7 at conception (Bellugi et al., 2007:98). This study follows an IPA approach and aims to gain insight into how participants understand their lived musical experiences. The theoretical foundations for IPA are based on “three key areas of philosophical knowledge, namely phenomenology, hermeneutics and idiography” (Smith et al., 2009: 11). For this study data were collected by conducting in-depth semi-structured interviews with three purposefully selected participants. The interview transcriptions were then analysed separately using ATLAS.ti 7 computer software. After each interview transcript was analysed individually, superordinate themes emerged from a cross-case analysis. The results of the study revealed four superordinate themes regarding the musical experiences of the three Williams syndrome participants: a passion for performing, fostering friendships, lightens the load and dependent on music. The study found that music contributes to the overall well-being of the three participants in a way that allows them to feel accepted by others and to escape the label of being diagnosed Williams syndrome. / MMus (Musicology), North-West University, Potchefstroom Campus, 2015

This study focuses on the experiences that educators have of their relationships with adolescents involved in drug use. It has been recognised over time that school communities are becoming more important with regards to the impact they have on learners, in particular the impact that learner-educator relationships have on the wellbeing of learners. A qualitative, phenomenological design was therefore used in order to ascertain the educators’ lived experiences. In total, sixteen educators were purposely selected from a secondary school in the area of Delft in Cape Town. In-depth interviews were conducted with all sixteen participants after which a World Café group session was organised in which the same 16 educators participated. These methods collected rich information. The results of the study are reported in an article. The aim of the article was to explore educators’ lived experiences of their relationships with adolescent learners involved in drug use. The study has shown that educators can have positive relationships with learners involved in drug use despite the challenges they face. It seems that it is most likely to occur when the educator feels motivated to nurture these relationships – possibly experiencing personal well-being – and uses a variety of skills and strengths to attempt to achieve this goal. This has implications for how other cases with learners involved in drug use should be treated and how the educators and school can assist these learners. Recommendations that emerged as a result of this study are to make educators aware of their own personal well-being and the importance of nurturing their wellbeing, in order to enable them to, in turn, nurture positive relationships with learners involved in drug use. Schools themselves can also play a role in creating an organisational culture that places emphasis on the relational and personal well-being of teachers as well as students. / MA (Psychology), North-West University, Potchefstroom Campus, 2014

The 2008 World Health Report emphasises that we need “primary health care (PHC) now more than ever”. Competent primary health care providers who “put people first” are required in the front line in order to make a difference. The need for widely accessible, competent and caring professional nurses thus places expectations on training programmes and health services. In South Africa, a number of studies have been conducted on primary health care and methods of teaching clinical competence to nursing students (Truscott 2010; Magobe et al. 2010; Naledi et al. 2010) but not on the experiences of nursing students during PHC practice. The researcher observed that the emphasis on the positive, supportive and helpful experiences of nursing students in coping with challenges during their clinical practice was distinctly lacking. The objective of the study was to explore and describe the experiences of nursing students during the clinical practice in PHC settings. It was expected that this information will enable the researcher to formulate recommendations to support nursing students to cope with challenges during clinical practice in a PHC setting. A qualitative descriptive inquiry, with an appreciative approach was used. Five semi-structured focus group interviews were conducted to obtain data. The population comprised of 4th year nursing students who were selected using purposive sampling with the assistance of a mediator, namely the Head of the Department for PHC at a Nursing College. The sample size was determined by data saturation. Data analysis was carried out simultaneously with the collection of data. Fifteen main themes were identified during a consensus discussion between the researcher and the co-coder. The main findings related to the meaning students attached to being placed in a PHC clinic; positive, supportive and helpful experiences; how they can be supported and what help them cope irrespective of challenges they experienced. Conclusions were drawn which pertained to: placement in a PHC setting for clinical practice; positive, supportive and helpful experiences; support when placed at a PHC setting for clinical practice and coping measures when placed at a PHC setting for clinical practice; and recommendations were formulated for nursing education, nursing research and nursing practice that focused on supporting and empowering nursing students to cope with challenges experienced at a PHC setting. / MCur, North-West University, Potchefstroom Campus, 2015