Made available in DSpace on 2016-12-01T19:18:32Z (GMT). No. of bitstreams: 1 jackson.pdf: 93086 bytes, checksum: 7404934e9e1f12be6652a19e2e1810e5 (MD5) Previous issue date: 2012-02-06 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The study aimed to analyse the similarities of the perceptions of managers/owners of micro and small businesses in Santa Catarina, in relation to the success/failure s factors, identified in research by Ortigara in 2006 and 2011, with those obtained from studies listed on the basis of EBSCO database. The theoretical covered the discussion of the issues related to changing environments, organizational performance, analysis models of success/failure of the MPE and studies identified from the EBSCO database, published between 1947 to 2011. The data collection techniques used in developing the study understood the document analysis and observation. The analysis model developed by Ortigara (2006), used in the dissertation, involved the application of the semi-structured interviews with the MPE s managers/owners, surveyed in 2006 and 2011, using the Likert scale form. The collected data were processed by using the software SPSS - Statistical Package for Social Science, allowing the verification of the average grade given by the MPE s managers/owners of Santa Catarina for each factor in the success/failure analysis. The results indicated that: a) lack of experience in management was not identified as one of the factors that contributed to the failure of managers/owners surveyed by the fact that most of them have prior experience; b) the percentage of managers/owners of extinct company surveyed in 2006, which depended solely on the company to maintain, almost doubled as compared to the percentage observed in 2011; c) in the survey made in 2006, the service providers companies were the most closed their activities, while the survey realized in 2011, the trading companies were the ones that closed their doors; d) there was a disproportionate increase in the number of companies extinct in the years 2008 and 2009; e) the active companies achieved a better revenues of those extinct, may be the difficulty in raising revenues was one of the factors that led the company to close its activities; f) the three factors linked to genesis that received the highest score in the 2006 survey were: product/market s knowledge, the definition of business focus and the ability to perceive new opportunities, while in 2011, the organization s sense was the factor considered the most relevant, followed by the product/market s knowledge and the need to develop a business plan; g) in relation to the operation, the three internal factors perceived as most important in 2006 were the products suitability and mix of the customer s needs, the skill necessary to deal with new situations and the market knowledge, while in 2011 was considered, first, the needs to know the market area, then adjust the product and mix; h) the three external factors related to operation, appointed by the managers/owners surveyed in 2006 were the need of knowing the laws, the purchase raw material and financing of purchases, while in 2011 the necessity of knowing the law, the concern about access to finance and reduced market activity, were the factors that received the highest marks / A pesquisa teve por objetivo geral analisar as similaridades das percepções dos dirigentes das micro e pequenas empresas catarinenses, em relação aos fatores ligados à gênese e à operação identificados nas pesquisas realizadas por Ortigara em 2006 e 2011, com os obtidos junto aos estudos constantes na base de dados EBSCO. O quadro teórico abrangeu a discussão dos assuntos ambientes em transformação, desempenho organizacional, modelos de análise do sucesso/fracasso das MPE, além de estudos identificados junto à base de dados EBSCO, publicados no período de 1947 a 2011. As técnicas de coletas de dados utilizadas no desenvolvimento do estudo compreenderam a análise documental e a observação. O Modelo de análise desenvolvido por Ortigara (2006), utilizado como base dessa dissertação, envolveu a aplicação de entrevistas do tipo semiestruturadas junto aos dirigentes das MPE pesquisados em 2006 e 2011, em forma de escala de Likert. Os dados coletados foram tratados por meio da utilização do software SPSS Statistical Package for the Social Science, possibilitando a verificação da média da nota atribuída pelos dirigentes das MPE catarinenses, para cada fator de sucesso/fracasso analisado. Os resultados da pesquisa indicaram que: a) a falta de experiência em gestão não foi identificada como um dos fatores que contribuiu para o insucesso dos dirigentes pesquisados, pelo fato da maioria deles possuírem experiência anterior; b) o percentual de dirigentes das empresas extintas pesquisados em 2006, que dependia exclusivamente da empresa para se manter, quase dobrou ao se comparar com o percentual verificado em 2011; c) na pesquisa realizada em 2006, as empresas prestadoras de serviços foram as que mais encerraram as suas atividades, enquanto que na pesquisa de 2011 percebeu-se que as empresas do comércio foram as que mais fecharam as suas portas; d) houve um aumento desproporcional no número de empresas extintas nos anos de 2008 e de 2009; e) a maior parte das empresas em atividade conseguiu atingir uma faixa de faturamento superior aquelas extintas, podendo ser a dificuldade na obtenção de receitas, um dos fatores que levaram as empresas a encerrarem suas atividades; f) os três fatores ligados à gênese que receberam a maior pontuação na pesquisa de 2006 foram: o conhecimento do produto/mercado, a definição do foco do negócio e a habilidade para perceber novas oportunidades, enquanto que em 2011, o senso de organização foi o fator considerado como o de maior relevância, seguido pelo conhecimento do produto/mercado e pela necessidade de se elaborar um plano de negócios (instrumentos de planejamento); g) em relação à operação, os três fatores internos percebidos como mais importantes em 2006 foram a adequação de produto e mix, a habilidade necessária para se lidar com situações novas e o conhecimento do mercado, enquanto que em 2011 foi considerado, primeiramente, a necessidade de se conhecer o mercado de atuação, para depois adequar o produto e o mix; h) os três fatores externos relacionados a operação, apontados pelos dirigentes pesquisados em 2006 foram a necessidade de se conhecer a legislação, a compra de matéria-prima e o financiamento das compras, enquanto que em 2011, a necessidade de se conhecer a legislação e a preocupação com o acesso a financiamentos e com a redução do mercado de atuação, foram os fatores que receberam as maiores notas

Made available in DSpace on 2015-02-24T20:17:25Z (GMT). No. of bitstreams: 1 RaquelFM_DISSERT.pdf: 2043429 bytes, checksum: 2bbbe7d6e19a49a8127af4cf0a766090 (MD5) Previous issue date: 2011-08-09 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This study aims to compare the thermal performance of tiles made from recycled material (waste packaging cardboard with aluminized film) with the tiles of fiber and bitumen, fiber cement and red ceramic with the aim of verifying the suitability of tile to be used in hot and humid climate of low latitude. The samples were selected according to the availability from Natal RN market, as they are sold to the consumers. The methodology was based on studies that used experimental apparatus composed of thermal chambers heated by banks of incandescent bulbs, to analyze the thermal performance of materials. The tiles in the study were submitted to analysis of thermal performance, thermophysical properties and absorptance, using chambers of thermal performance, measuring the thermophysical properties and portable spectrometer, respectively. Comparative analysis of thermal performance between two samples of the recycled material with dimple sizes and different amounts of aluminum were made, in order to verify, if these characteristics had some interference on the thermal performance of them; the results showed no significant performance differences between the samples. The data obtained in chambers of thermal performance and confirmed by statistical analysis, showed, that the tile of recycled material have similar thermal performance to the tile of fiber cement. In addition to these tests was carried out the automatic monitoring of a building covered with tiles of recycled material, to verify its thermal performance in a real situation. The results showed that recycled shingles must be used with technical criteria similar to those used for fiber cement tiles, with regard to the heat gain into the building. Within these criteria should be taken into account local characteristics, especially in regions with hot and humid climate, and its use must be associated, according to the literature, to elements of thermal insulation and use of passive techniques such as vented attics, ceilings and right foot higher / O presente trabalho tem como objetivo geral conhecer os fatores que contribuem para o sucesso ou o insucesso do poder p?blico municipal no planejamento do turismo ambientalmente sustent?vel no P?lo Costa das Dunas. Para alcan??-lo foram tra?ados os seguintes objetivos espec?ficos: identificar a import?ncia que os representantes do poder p?blico municipal do meio ambiente e de turismo atribuem ao meio ambiente; identificar os fatores humanos que influem no sucesso ou insucesso do planejamento municipal para um turismo ambientalmente sustent?vel; descobrir quais as a??es que as prefeituras est?o tomando para atingir a sustentabilidade ambiental nos munic?pios e identificar os principais desafios a sustentabilidade ambiental, relevantes a atividade tur?stica. Foram investigados vinte e oito representantes p?blicos, onde vinte seis s?o dos munic?pios e dois s?o dos ?rg?os estaduais de turismo e meio ambiente, nos meses de setembro a novembro de 2010. Quanto ? metodologia, a pesquisa foi caracterizada como descritiva, com uma abordagem qualitativa por utilizar t?cnicas de entrevista e observa??o do seu conte?do. Todavia, tamb?m foram utilizados alguns elementos quantitativos para medi??o estat?stica atrav?s de t?cnicas como: freq??ncias, m?dias, an?lise de conglomerados, Correla??o de Pearson, Correla??o de Spearman, Teste-T, t?cnicas para casos resumidos de respostas m?ltiplas e t?cnicas para casos resumidos de quest?es fechadas. Os resultados da pesquisa indicaram que: a maioria dos munic?pios dizem estar bem informados sobre as legisla??es ambientais, tendo colaborado com ?rg?os estaduais e federais que lidam com o meio ambiente, como IDEMA e IBAMA. Al?m disso, na percep??o da maior parte dos munic?pios, eles v?m investindo nas quest?es ambientais para o desenvolvimento do turismo. Observa-se que h? fatores humanos do planejamento municipal que contribuem para o sucesso ou o insucesso do turismo ambientalmente sustent?vel como as pessoas que fazem parte da pol?tica partid?ria de n?vel municipal e estadual, os vereadores que colaboram para aprova??o de leis e os vereadores que impedem a implanta??o de algum projeto por interesse pol?tico e a descontinuidade das pessoas em posi??es relevantes, que termina por prejudicar o andamento de alguns projetos ou mesmo se renova com novas id?ias trazidas por uma outra pessoa. Quanto ?s a??es das prefeituras para se alcan?ar a sustentabilidade ambiental do turismo percebe-se que a maioria possui um Plano Diretor e um grupo constitu?do para tratar das quest?es ambientais e do turismo. No que diz respeito, aos desafios ambientais o saneamento b?sico tem sido o principal desafio para os munic?pios e os principais causadores da degrada??o ambiental s?o: a coleta de lixo deficiente, esgotos clandestinos e cria??o de camar?o em alguns munic?pios. Concluiu-se que melhorias devem ser feitas quanto ?s quest?es ambientais para tornar os munic?pios mais sustent?veis, como por exemplo, ajustes em alguns Planos Diretores que n?o condiz com a realidade da localidade tur?stica, constru??o de um novo aterro sanit?rio, visto que ainda existem munic?pios que tem somente um lix?o e comprometimento das autoridades p?blicas da outra gest?o no fornecimento de informa??es para a nova gest?o, buscando dessa forma, maximinizar os fatores de sucesso dessas localidades tur?sticas, de modo que possam em conjunto alcan?ar um melhor n?vel de sustentabilidade ambiental do turismo no P?lo

Submitted by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-02-05T14:02:30Z No. of bitstreams: 1 Dissertação - Rayfran Rocha.pdf: 3208484 bytes, checksum: af69489ed4ced5a0f1bf49c50fc88566 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-02-05T14:02:48Z (GMT) No. of bitstreams: 1 Dissertação - Rayfran Rocha.pdf: 3208484 bytes, checksum: af69489ed4ced5a0f1bf49c50fc88566 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-02-05T14:03:06Z (GMT) No. of bitstreams: 1 Dissertação - Rayfran Rocha.pdf: 3208484 bytes, checksum: af69489ed4ced5a0f1bf49c50fc88566 (MD5) / Made available in DSpace on 2016-02-05T14:03:06Z (GMT). No. of bitstreams: 1 Dissertação - Rayfran Rocha.pdf: 3208484 bytes, checksum: af69489ed4ced5a0f1bf49c50fc88566 (MD5) Previous issue date: 2008-03-10 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The objective of this work is to identify the project management process areas which prevail the critical success/failure factors. In intention to understand the dynamic relationship among aspects involved in the definition and use of a productive strategy focused to the software development, it has accomplished a bibliographical revision about the Criteria of Results Evaluation and the Critical Success/Failure Factors (CSFF) of software projects. To complete this vision, a survey about CSFF based on project manager’s point of view who works in software houses installed in Manaus has been undertaken. For this, a measurement instrument, based on the Likert’s scale, has built. It has been submitted to a validation of the assertions and reliability verification process. The result of this work has been supported by the answers picked up from 47 project managers interviews distributed on 17 software houses. The evaluation of the result of the interviews has allowed to reduce 30% of the identified CSFF list on the literature, composed by 71 factors. Based on collected data, it has been possible to stratify the CSFF in critical success factors, critical failure factors, neutral factors and bivalent factors. This study has revealed that in spite of some projects managers continue noticing the areas of management of time, cost and quality as the base of the success, the final result has showed that the process areas capable to cover most of CSFF (70%) are the communication management, the human resource management and project integration management. The conceived results through the dichotomy contrast among theory versus practical and opinion versus attitude formed the base of the new project management approach proposal which has been sustained in the called Triple Strength. / O objetivo deste trabalho é identificar as áreas de processo da gestão de projeto que predominam fatores condicionantes de sucesso e fracasso. Com o intuito de compreender a dinamicidade do relacionamento entre os aspectos envolvidos na definição e utilização de uma estratégia produtiva orientada ao desenvolvimento de software, realizou-se uma revisão bibliográfica sobre Critérios de Avaliação de Resultados e Fatores Condicionantes de Resultado (FCR) de projetos de software. Para completar esta visão, empreendeu-se um levantamento sobre FCR junto aos gerentes de projetos que atuam em fábricas de software instaladas em Manaus. Para tanto, foi construído um instrumento de medição baseado na escala de Likert, o qual foi submetido ao processo de validação das asserções e verificação de confiabilidade. O resultado deste trabalho sustentou-se nas respostas colhidas a partir de 47 entrevistas com gerentes de projetos distribuídos em 17 fábricas de software. A análise dos resultados das entrevistas possibilitou a redução de 30% da lista de FCR identificados na literatura, composta por 71 fatores. Com base nos dados coletados, foi possível estratificar os FCR em fatores críticos de sucesso, fatores críticos de fracasso, fatores neutros e fatores bivalentes. O estudo revelou que apesar de alguns gerentes de projetos continuarem percebendo as áreas de gestão de tempo, custo e qualidade como a base do sucesso, o resultado final mostrou que as áreas de processo capazes de cobrir a maior parte dos FCR (70%) foram gestão da comunicação, gestão das pessoas e gestão da integração dos projetos de software. Por fim, os resultados concebidos a partir do contraste dicotômico entre: teoria versus prática e opinião versus atitude formaram a base da proposta de uma nova abordagem para o gerenciamento de projetos sustentada na chamada Triple Strength.

Based on qualitative, case study and the analysis of Europacity project in Berlin, this study aims at assessing the important criteria in order to evaluate the economic dimensions and development potential of a brownfield and a brownfield project. In the literature, more contextual information is given by making an updated state of the arts of brownfield regeneration financing and framework in the European Union with a particular focus on Germany. Furthermore, tools to evaluate the development potential of particular brownfield regeneration projects in particular brownfields and costs-benefits analysis in this field are reviewed. Using a compilation of official and informal data acquired through the interview of one main institutional actor in the development of the Europacity project, the author tried to assess the factors influencing the successful completion of the project in this area, the impacts of the project on eight selected items (stakeholders involvement and following values: economic, social, environmental, historical, psychological, spatial and technological) and the costs-benefits analysis for three of the main stakeholders of the project. The main finding is that all items studied were relevant to some extent in the economic evaluation of a brownfield regeneration project.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-12-22T15:47:04Z No. of bitstreams: 1 Rodrigo Girotto Nuncio_.pdf: 9015441 bytes, checksum: ba36ba65e33dd26150cf94e964a158aa (MD5) / Made available in DSpace on 2016-12-22T15:47:04Z (GMT). No. of bitstreams: 1 Rodrigo Girotto Nuncio_.pdf: 9015441 bytes, checksum: ba36ba65e33dd26150cf94e964a158aa (MD5) Previous issue date: 2016-10-28 / Nenhuma / No atual contexto de ambientes complexos, competitivos e dinâmicos, estratégia é um tema amplamente estudado nas organizações e academias. No entanto, há poucos estudos sobre desdobramento e implementação da estratégia em si, bem como sobre a eficácia de sua implementação. Este estudo propõe a investigação dos principais fatores causadores das discrepâncias entre os objetivos do planejamento estratégico e o resultado obtido ao final da execução do plano. Dessa forma, objetiva estudar os fatores considerados como críticos para o processo de desdobramento. Para tal investigação, a pesquisa utiliza os artifícios do pensamento sistêmico para analisar as relações causais que há entre as variáveis encontradas através de uma pesquisa bibliográfica e por meio de uma pesquisa de campo com profissionais da área do planejamento e execução da estratégia. Ao final, este trabalho faz a proposição de um artefato que auxilia a mitigar os fatores críticos do processo de desdobramento. Como método de pesquisa, utiliza-se o Design Science Research para nortear os passos condutores do estudo e construir o artefato proposto. Esta pesquisa é, ao seu final, avaliada e validada por especialistas da área de estratégia empresarial. / In the current context of complex, competitive and dynamic environments, strategy is a topic widely studied in organizations and academies. However, there are few studies on deployment and implementation of the strategy itself, as well as on the effectiveness of its implementation. This study aims to investigate the main factors causing the discrepancies between the objectives arising from the strategic planning and the result at the end of the implementation of the plan, regarded as critical to the deployment process. For this investigation, this research uses the artifice of systems thinking to analyze the causal relationships between the variables found through a literature search and a field research with professionals of strategy planning and execution. At the end this paper propose an artefact to assist in mitigating the critical factors for the deployment process. As a research method, this paper uses the Design Science Research as guiding the step in conducting the research and construction of the proposed artefact. This research is, at the end, evaluated and validated by experts in the field of business strategy.

There are several critical success factors suggested for why agile software development projects succeed, including organisational and process factors. Although there are an increasing number of identified critical success factors, IT professionals lack the modelling techniques and the theoretical framework to help them meaningfully understand their influences. To solve this problem, this study developed a model by employing the following theories: Theory of Reasoned Action (TRA), Theory of Planned Behaviour (TPB), and Unified Theory of Acceptance and Use of Technology (UTAUT) to create a fit model for agile software development projects. The research sought to answer the question: What are the critical success factors that influence the success of agile software development projects? The literature review considers the continued failure of agile and traditional software development projects which have led to the consideration of, and dispute over, critical success factors — the aspects most vital to a methodology’s success. Though TRA, TPB and UTAUT have previously been applied to agile methodologies, empirical models have not been completely integrated to develop a fit model. This research sought to fill this gap. Data was collected in South Africa through a web-based survey using structured questionnaires and an interview guide. Face-to-face interviews were done to identify the critical success factors in agile projects. The data was captured and analysed for descriptive statistics, convergent and discriminant validity, composite and internal reliability, and correlation in order to inform the structural equation modelling (SEM). SEM was used to test the research model and hypotheses to answer the research questions. The results informed development of a comprehensive model that could provide guidelines to the agile community. The study contributes towards understanding the critical success factors for agile projects. It examined direct, indirect and moderating effects, and the findings contribute towards developing a framework to be used by agile professionals. These key result shows that organisational factors have a great influence on performance expectancy characteristics. To ensure success of agile projects, managers are advised to focus on the effect of the organisation’s environment, culture and policies on performance and effort expectancy. / School of Computing / Ph. D. (Computer Science)

Les pays de l’UEMOA ont recours depuis quelques années aux Partenariats Public-Privé (PPP) pour faire face à une demande en infrastructures publiques loin d’être satisfaite par le seul budget de l’Etat. Au-delà des difficultés financières, il s’avère difficile de construire des modèles de gouvernance durables et socialement acceptables pour conduire ces processus. Ainsi notre problématique concerne l’indentification des modèles adéquats de gouvernance des PPP dans le contexte des pays de l’UEMOA. Le cadre théorique mobilisé à cet effet s’inspire de la théorie des coûts de transaction, de la théorie de l’agence, du nouveau management public et des contributions récentes à l’analyse des modèles de gouvernance de PPP. Ainsi, une grille d’analyse des données empiriques composée de quatre macro-dimensions (exogène, organisationnelle, projet et qualité du service) est déduite. Dans une posture du constructiviste pragmatique, une méthodologie qualitative basée sur deux études de cas a été privilégiée. La collecte des données, effectuée en deux phases séparées d’un an, a permis l’analyse de régularités. 42 entretiens semi-directifs, auprès des acteurs impliqués dans deux processus PPP, ont été réalisés. Il s’agit du Programme de Vérification des Importations- Nouvelle Génération (PVI-NG) au Bénin et du pont Henri Konan Bédié d’Abidjan en Côte D’Ivoire. Le traitement et l’analyse des données sont effectués à l’aide du logiciel N’vivo. Certes, l’analyse des résultats a permis d’identifier trois modèles (coercitif, normatif/mimétique et participatif) de gouvernance de PPP ; mais dans la pratique, c’est à une combinaison, des trois modèles, dosée selon le PPP qu’on assiste. Un système propositionnel de 28 principes relatifs aux trois modèles est déduit pour améliorer le management des processus PPP. / Recently, WAEMU countries have been using PPPs to meet the demand for public infrastructure which is far from being met by the state budget alone. Added to financial difficulties, difficulties in building sustainable and socially acceptable governance models for these public projects are faced. Thus, our problem concerns the identification of adequate models of PPP governance in WAEMU context. The theoretical framework mobilized for this purpose is based on the theory of transaction costs, agency theory, new public management and recent contributions to the analysis of PPP governance models. Thus, an empirical data analysis grid composed of four macro-dimensions (exogenous, organizational, project and quality of service) is deduced. In a pragmatic constructivist posture, a qualitative methodology based on two case studies was favored. The data collection, carried out in two separate phases of one year, allowed the analysis of patterns. 42 semi-directive interviews were conducted with stakeholders involved in two PPP processes. These are the New Generation-Import Verification Program (PVI-NG) in Benin and the Henri Konan Bédié Bridge in Abidjan, Côte d'Ivoire. Data processing and analysis is carried out using the N'vivo software. The results highlight three PPP governance models: coercive, normative / mimetic and participatory; but in practice, it is a combination of the three models, assayed according to the PPP. A propositional system of 28 principles relating to the three models is deduced to improve the PPP processes management.

No description available.

<p>Information technology (IT) has been applied in every aspect in common everyday experience. Most industries have changed from paper based to digitally supported processes. The implementation of IT has resulted in lower costs, faster operations, and faster response to consumer demands, thus achieving economies of scale and major advancements in the quality of products introduced to the consumer.</p> <p>In healthcare, IT has led to extensive advances in many different aspects of medicine. IT has enhanced diagnostic equipment, laboratory result accuracy, research methodologies and analysis advancements, and has resulted in more effective prescription of medications. These advances have increased the overall quality of life for patients.</p> <p>Despite the fact that the adoption rate of Electronic Medical Record systems (EMRs) in European countries has reached more than 90%, the adoption of EMRs by primary care physicians in Canada lags far behind at a rate closer to 30%. Much of this low adoption rate can be attributed to barriers due to resistance to change. Many adoption projects in IT fail, even after change has occurred. These failures have occurred in many different industries, including healthcare. EMR adoption in primary care requires a focus on change management and sustainability for primary care physicians, the target audience of change.</p> <p>This thesis research investigates the reasons for the low rate of adoption of EMRs in the primary care environment in Canada. A change management model dedicated to the Canadian primary healthcare environment for the management and sustainability of change is created and discussed in detail. This study is based on a thorough literature review of change management models; a qualitative analysis of interviews with industry leaders from different backgrounds such as consultancy, government, and vendors; and a quantitative analysis of data through an online primary care physician questionnaire.</p> / Master of Science (MSc)