Due to the constant change of technology, companies’ battle to win customers becomes more and more intense. Maintaining customers and building long-term relationships is becoming more and more important and the customer relationship management (CRM) concept has evolved as a strategy rather than just a technological system. With an efficient CRM strategy and CRM system the company can learn which customers to keep, put more focus on and develop further relationship with and which ones to cut loose (Mendoza et al., 2006).    Sales and sales management are often critical personnel in an organization, because they are in charge of selling goods and services that generate the revenues and cash flows that support the firms’ existence (Wagner & Zubey, 2007). This thesis focuses on how an organization can motivate stakeholders of the CRM system, within the sales department, to improve the usage, taking in consideration critical success factors (CSFs). To develop an understanding of the barriers that might influence the use of the CRM system and the CSFs that have been considered to motivate the stakeholders of the system, a case study was made at Strålfors Svenska AB. Interviews were held with the sales managers and the sales personnel to learn about the expectations of the CRM system use and about the actual use.   The results have lead us to the following conclusions; for the CRM system to be successful and to motivate the CRM stakeholders, the following factors are critical; top management involvement, clear communication of goals and objectives, integration between departments in the organization, sales staff commitment and involvement, education, feedback and evaluation.

Community power is an alternative to the fossil-fuelled, centralized approach to electricity generation. Typically, community power involves low-carbon or renewable forms of electricity generation developed in relatively small generation facilities distributed geographically, entirely or in part owned by the local community. Community power has been found to improve the efficiency of energy systems by decreasing transmission losses and making better use of the heat by-product. Other benefits include increased community acceptance of renewable energy technologies, expedited deployment of renewable technologies, and rural economic development. This study identified how the Canadian province of Nova Scotia could develop a viable community power sector by learning from leaders in the field, namely Denmark and Ontario. Case studies of these leading jurisdictions were developed through literature reviews and interviews with key informants. Next, the conditions for success for community management of common pool resources were compared to the case studies to draw parallels between conditions for success in community power sectors in Denmark and Ontario. It was found that many of the conditions for successful community management of common pool resources were similar to those that realized viable community power sectors with the exception of ‘the relationship between the resource system and institutional arrangements.’ The conditions fell under the themes of: ‘resource system characteristics;’ ‘group characteristics;’ ‘the relationship between resource system and group characteristics;’ ‘institutional arrangements;’ and ‘the external environment.’ At the time of study, Nova Scotia was taking the initial steps to creating a community power sector. By way of interviews with key informants in the province, barriers to a viable community power sector were identified. Next, drawing from the experiences of the Denmark and Ontario, methods to overcome the barriers were identified. Recommendations for the Nova Scotia Departments of Energy, the Department of Economic and Rural Development and Tourism, the Department of Natural Resources, CEDIF businesses, municipalities, renewable power proponents, and academic institutions were concluded from this study. The recommended path will enable a successful community power sector in Nova Scotia, which will in turn help achieve the provincial renewable electricity targets, enable a more stable and efficient energy system, and increase economic prosperity, particularly in rural communities. The recommendations are specific to Nova Scotia, although they may inform steps to successful community power sectors in similar jurisdictions.

No description available.

The purpose of this study is to investigate how some students in the early school years experience their literary learning environment, as well as their own thoughts and experiences of how the learning environment can be designed to support them in developing their literacy skills. The theoretical framework is a sociocultural perspective on learning. The survey was conducted as a group interview with students in third grade. The questions focused on how students experience a positive learning environment, and a learning environment that adversely affects their reading and writing skills. The study also examines the students’ views on how the learning environment can be developed. The results show that students at the beginning of the study did not attach any importance to the learning environment in terms of developing their literacy skills. But in the continued discussion they became aware of a number of factors that they believe characterizes a positive literary learning environment. The individual teacher’s attitude and interaction with the students is considered the single most important factor to achieve a literary learning environment that stimulates their reading and writing skills. The students also believe that there is a potential for the development of the literary learning environment, particularly the physical aspects and they give a number of concrete suggestions for improvements, such as expanded access to books and furniture that is more suited for literary activities. In the research review some factors for success are discernible as individual teachers’ attitudes and skills, a structured environment and an environment that provides physical access to reading material. / Syftet med denna studie är att undersöka hur några elever i de tidiga skolåren upplever sin litterära lärmiljö, samt deras egna tankar och erfarenheter kring hur lärmiljö kan utformas för att stötta dem i deras läs- och skrivutveckling. Studien analyseras utifrån ett sociokulturellt perspektiv på lärande. Undersökningen har genomförts i form av en gruppintervju med elever i årskurs tre. Frågeställningarna har fokuserat hur eleverna upplever en positiv lärmiljö, respektive en lärmiljö som inverkar negativt på deras läs- och skrivutveckling. Likaså utforskar studien vilka möjligheter eleverna ser för utveckling av lärmiljön. I resultatet framgår att eleverna inledningsvis inte tillmäter lärmiljön någon betydelse för deras läs- och skrivutveckling. I diskussionen blir de emellertid medvetna om en rad faktorer som de tycker utmärker en positiv litterär lärmiljö. Den enskilde lärarens bemötande och interaktion med eleverna betraktas som den i särklass viktigaste faktorn för att åstadkomma en litterär lärmiljö som stimulerar deras läs- och skrivutveckling. Eleverna anser även att det finns utvecklingspotential för den litterära lärmiljön, framförallt de fysiska aspekterna och ger en rad konkreta förbättringsförslag, såsom till exempel en större tillgång till böcker samt möbler som är mer anpassade för litterära aktiviteter. I forskningsöversikten har vissa framgångsfaktorer kunnat skönjas, som till exempel enskilda lärares förhållningssätt och kompetens, en strukturerad miljö, en miljö som erbjuder fysisk tillgång till läsmaterial.

The aim of this study is to investigate how learning intentions are sheared and clarified during lessons, as a part of formative assessment. Studies have shown that the capability of formative assessment is an important part of teacher quality and that clarifying the intention with the lessons promotes the activity in the classroom. My study is going to focus on mathematic in a second grade class. The three questions that I am going to investigate are: How learning intentions and criteria for success are sheared and clarified in the instruction in mathematic? How do the pupils describe what the learning intentions in mathematic are? How do the pupils describe how they get to know the learning intentions in mathematic?   The method that I have used to investigate the first question is observation of eight lessons in mathematic, in two different mathematic groups. The second and third questions focus on the pupils and interviews with pupils are therefore used to investigate them.   Formative assessment and strategy one, clarifying and shearing learning intentions and criteria for success are used as a theoretical framework in the analyze of the results. The conclusions I have reached are that the mathematic book is a big prat of the lessons and both the teacher and the pupils make it seem like the main intention of the lessons. A summative test was done during the study and it indicated that high scores seem to be more in focus than the knowledge and understanding. Almost all the pupil that I interviewed describe their IUP-intentions (plan for individually developing) that they have been given in the beginning of the year. The pupils were not sure what the intentions meant and told me that they never used them after they get them, which they do in the Swedish education.

<p>When it comes to education, the legacy of apartheid in South Africa has had major implications for the higher education system. The White population group long dominated the nrolment of students in higher education institutions, although they were, and still are, one of the minority population groups in the country. The under-preparedness of black students means that they require structures to prepare and assist them within the higher education environment. In order to assist these disadvantaged students, higher education institutions have established certain Academic Support Programmes. One such programme is the Career Preparation Programme (CPP) being offered at the University of the Free State. This study attempts to measure the success rate of the Career Preparation Programme and to time to completion of graduates.</p>

<p>When it comes to education, the legacy of apartheid in South Africa has had major implications for the higher education system. The White population group long dominated the nrolment of students in higher education institutions, although they were, and still are, one of the minority population groups in the country. The under-preparedness of black students means that they require structures to prepare and assist them within the higher education environment. In order to assist these disadvantaged students, higher education institutions have established certain Academic Support Programmes. One such programme is the Career Preparation Programme (CPP) being offered at the University of the Free State. This study attempts to measure the success rate of the Career Preparation Programme and to time to completion of graduates.</p>

Relationship between academic self-concept, causal attribution for success and raílure, and academic achievement in pre-adolescents. This study shows the relationship between the variables mentioned above in 284 primary school students in Lima (5"' aI)d 6"' grades). The Self Description Questionnaire (SDQ-I) and the Sydney Attribution Scale (SAS) were applied with a previous validation process. Mathematics and Language final grades were assumed as academic achievement indicators. SAS exploratory factorial analysis showed five factors, tbree of them demonstrated that children do not discriminate between effort and ability. About SDQ, results confirmed that children can differentiate between self-concept dimensions. Participants showed a favorable self-concept in a11 dimensions and a strong intemal locus of control. In the same way, there was a tendency for studems to accept success for internal causes and totally deny failure. / La presente investigación busca identificar las relaciones que se tienden entre las variables mencionadas. 284 estudiantes de 5° y 6° grado de primaria conformaron la muestra. Para medir las variables se aplicó el Cuestionario de Autodescripción (SDQ-I) y la Escala de Atribuciones de Sydney (SAS). Asimismo, se recogieron los promedios finales de las áreas de matemáticas y comunicación integral como indicadores de rendimiento. Un análisis factorial exploratorio del SAS mostró cinco factores, tres de los cuales demostraban que los estudiantes no discriminaban entre esfuerzo y habilidad. Sobre el SDQ, los resultados confirmaron que los niños diferenciaban entre las diferentes dimensiones del autoconcepto. En general, los participantes mostraron un autoconcepto favorable en todas sus dimensiones, lo cual estaría relacionado con el marcado locus de control interno que mostraron. Asimismo, pudo apreciarse la tendencia notable a aceptar el éxito por causas internas y negar las posibilidades de fracaso.

Magister Educationis - MEd / When it comes to education, the legacy of apartheid in South Africa has had major implications for the higher education system. The White population group long dominated the nrolment of students in higher education institutions, although they were, and still are, one of the minority population groups in the country. The under-preparedness of black students means that they require structures to prepare and assist them within the higher education environment. In order to assist these disadvantaged students, higher education institutions have established certain Academic Support Programmes. One such programme is the Career Preparation Programme (CPP) being offered at the University of the Free State. This study attempts to measure the success rate of the Career Preparation Programme and to time to completion of graduates. / South Africa

Syfte och frågeställningar Syftet med undersökningen är att undersöka hur nyckelstrategin ”att klargöra, dela och förstå lärandemålen och framgångskriterierna” beskrivs i idrottsdidaktisk litteratur. Följande frågeställning syftar till att uppfylla syftet: Hur skildras nyckelstrategin i de idrottsdidaktiska böckerna? Den övergripande frågeställningen förtydligas med följande frågor: 1) Nämns nyckelstrategin explicit i texterna? 2) Finns det spår av nyckelstrategin i texterna? Metod För att uppfylla syftet och besvara frågeställningarna analyserades fyra idrottsdidaktiska böcker med en kvalitativ innehållsanalys. Insamlandet av relevant material har gjorts manuellt utifrån ett antal kodningsprinciper. Efter insamlandet av data kodades materialet och sorterades in i teman. Resultat Analysen visar att nyckelstrategin inte nämns explicit i någon av texterna, däremot finns det spår av nyckelstrategin i texterna. Dessa spår förmedlar i princip samma innehåll som nyckelstrategin. Dock är det tveksamt om läsare kommer att förstå detta som viktiga aspekter eller veta hur de ska arbeta med detta som lärare då det relevanta innehållet inte har en framträdande roll i böckerna. Slutsats Det verkar fortfarande, även fast uppdaterade böcker inom ämnet nyligen publicerats, finnas en brist på information om bedömning för lärande och nyckelstrategin ifråga i den här typen av böcker. Det finns ett behov av mer forskning om hur vi kan arbeta med bedömning för lärande inom ämnet och även ett behov av att detta förmedlas till lärare i ämnet. / <p>Fristående kurs Idrott III</p>