Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-27T17:36:00Z No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-29T19:56:08Z (GMT) No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) / Made available in DSpace on 2016-06-29T19:56:08Z (GMT). No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) Previous issue date: 2016-02-03 / Os novos modelos de gest?o t?m provocado a reorganiza??o das institui??es na atualidade. Muito se fala na melhoria da presta??o de servi?os das entidades p?blicas, e estas t?m procurado adotar essas novas iniciativas no intuito de melhorar a qualidade do produto ou servi?o ofertado aos usu?rios. A moderniza??o no modelo de gest?o na Universidade Federal do Rio Grande do Norte (UFRN) fortaleceu-se com a ades?o da institui??o ao Programa Gesp?blica, cujo foco ? a moderniza??o gerencial levando as institui??es a procurarem meios de se adequarem para fazer frente ?s demandas propostas pelo Programa. Diante disso, a Diretoria de Administra??o de Pessoal (DAP) estruturou seus processos e procedimentos utilizando a ferramenta de mapeamento de processos. A presente pesquisa parte do questionamento: quais foram os resultados obtidos com a implanta??o da gest?o e do mapeamento de processos da DAP? Prop?e-se como objetivo geral analisar a gest?o e o mapeamento de processos da referida Diretoria, identificando os poss?veis benef?cios na melhoria da qualidade da presta??o dos servi?os aos usu?rios. Como objetivos espec?ficos, para se alcan?ar os resultados, apontam-se: descrever como se realizou a implanta??o da gest?o e do mapeamento de processos na DAP e como est? funcionando no momento; analisar a conson?ncia na rela??o entre as a??es desenvolvidas pela DAP e as modernas teorias dessa tem?tica; identificar a evolu??o do setor com as medidas adotadas e os resultados obtidos com a implanta??o da ferramenta de mapeamento. No referencial te?rico, foi abordado um breve hist?rico da evolu??o da administra??o p?blica no Brasil, o Programa Gesp?blica e sua import?ncia para a gest?o de processos nas institui??es p?blicas, bem como a Gest?o e Mapeamento de Processos. O universo do estudo foi a UFRN, e a amostra, a DAP, que pode ser considerada tamb?m a unidade de an?lise ? qual a infer?ncia ? dirigida. Para este estudo de caso, foram realizadas pesquisas bibliogr?ficas e documentais. A coleta de dados foi feita atrav?s do estudo dos documentos da institui??o, de an?lise de bibliografia dispon?vel sobre o tema, de question?rios e entrevistas semiestruturadas com profissionais da institui??o envolvidos com objeto do estudo, desde sua concep??o at? o momento atual. Como resultado, buscou-se analisar quais os benef?cios que a gest?o e o mapeamento dos processos trouxeram para a institui??o, verificando o que foi melhorado no atendimento aos usu?rios e buscando mensurar essas mudan?as e apontar as ferramentas utilizadas, observando se estas foram adequadas para a implanta??o do mapeamento. Tamb?m foi analisado de que forma esses procedimentos podem, se poss?vel, ser ampliados para outros setores da UFRN. / The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesP?blica Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesP?blica program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-01-16T20:58:58Z No. of bitstreams: 1 PedroDaRochaSouza_DISSERT.pdf: 2156298 bytes, checksum: 4c1249302314858356d770e31bf9bcee (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-01-23T11:32:27Z (GMT) No. of bitstreams: 1 PedroDaRochaSouza_DISSERT.pdf: 2156298 bytes, checksum: 4c1249302314858356d770e31bf9bcee (MD5) / Made available in DSpace on 2018-01-23T11:32:27Z (GMT). No. of bitstreams: 1 PedroDaRochaSouza_DISSERT.pdf: 2156298 bytes, checksum: 4c1249302314858356d770e31bf9bcee (MD5) Previous issue date: 2017-08-16 / O uso de ferramentas e pr?ticas de Gest?o do Conhecimento produz impactos positivos para competitividade de organiza??es, assim como, podem contribuir, decisivamente, para que ocorram resultados financeiros favor?veis. Tais ferramentas podem potencializar o desempenho das organiza??es e melhorar seus resultados, demonstrando-se, muitas vezes, como fator cr?tico de sucesso para que uma organiza??o se destaque no seu ambiente de atua??o. Esta pesquisa teve como objetivo geral a an?lise da Gest?o do Conhecimento adotada, atualmente, no HUOL, a fim de propor um portf?lio de ferramentas e pr?ticas de Gest?o do Conhecimento adaptado ?s necessidades organizacionais da institui??o. Para tanto, foram adotados como objetivos espec?ficos: a identifica??o e descri??o das ferramentas e pr?ticas de Gest?o do Conhecimento atualmente empregadas, bem como foi realizada an?lise quanto ? aceita??o e uso dessas t?cnicas, no cotidiano laboral de gest?o no HUOL. Por fim, apresentou-se proposi??o de um portf?lio de ferramentas e pr?ticas de Gest?o do Conhecimento adaptado ?s necessidades organizacionais da institui??o pesquisada. Justifica-se pelo fato de n?o haver pesquisas nesse sentido, realizadas no ?mbito deste hospital universit?rio, especialmente ap?s as mudan?as ocorridas em virtude da ades?o ? gest?o EBSERH. A abordagem de pesquisa foi qualitativa, com enfoque descritivo no que se refere aos objetivos, sendo adotada a estrat?gia do estudo de caso. Como m?todo de coleta de dados, no presente estudo foi utilizada entrevista com a alta administra??o da organiza??o (superintend?ncia, staff, gerentes e chefes de divis?o). O roteiro de entrevista foi criado com base no levantamento realizado no referencial te?rico, reconhecendo-se as ferramentas e pr?ticas de Gest?o do Conhecimento mais evidenciadas na literatura contempor?nea sobre a tem?tica. No processo de an?lise de dados, foi utilizada a t?cnica de an?lise de conte?do preconizada por Bardin. Constatou-se que a Gest?o do Conhecimento n?o ? adotada sob perspectiva gerencial. Algumas ferramentas e pr?ticas gerenciais podem ser consideradas pr?ticas de gest?o do conhecimento tais como: sistemas informatizados (MV, SIPAC, AGHU, SIGRH, SIG/EBSERH entre outros), f?runs com apoio de videoconfer?ncia, ferramentas para avalia??o de compet?ncias gerenciais e intelig?ncia empresarial, impl?cito nas a??es de benchmarking. Ainda como resultado, recomenda-se a incorpora??o de algumas ferramentas e pr?ticas de Gest?o do Conhecimento, na consolida??o de um portf?lio formalmente deliberado para Gest?o do Conhecimento dentro do HUOL. As ferramentas e pr?ticas a serem adotadas s?o as seguintes: reposit?rio institucional, f?runs presenciais do hospital combinados com a pr?tica de li??es aprendidas, uso de coaching e mentoring, e por fim o emprego de Gest?o Eletr?nica de Documentos. / The usage of tools and practices of Knowledge Management brings positive impacts to competition in organizations and may contribute, decisively, to favourable financial results. Those tools may potentialize their perfomance and improve the results, presenting itself as a critical factor for an organization to excel in the environment it operates. This research's general goal was to analyze Knowledge Management used nowadays on the HUOL, in order to propose a the portfolio of tools and practices of Knowledge Management adapted to the organizational needs of the institution. To do so, this research adopted as specific goals: identify and describe the tools and practices of Knowledge Management used nowadays and how the analysis of their acceptance was made in the daily management of HUOL. Finally, it's presented the proposal of a portfolio of tools and practices of Knowledge Management adapted to the organizational needs of the institution. This work may be justified because there are no researches over the same theme and place, most specifically after the changes that happened due to the adhesion to EBSERH. This research has a qualitative approach, mainly focused on description of goals through a strategy of case of study. The data collection method used interviews with the high administration (superintendency, staff, managers and heads of departments). The interview script was created based on the study made in the theoretical frame of reference, highlighting the tools and practices of Knowledge Management most present in the contemporary literature about this subject. The content analysis technic was used for the data analysis, according to the model of Bardin. It was noticed that Knowledge Management is not adopted under management perspective. Some tools and practices used by the research subject may be identified as practices of Knowledge Management, as: computer systems (MV, SIPAC, AGHU, SIGRH, SIG/EBSERH, etc), videoconference forums, management competence evaluation tools and business intelligence, assumed through benchmarking actions. As result, it's recommended the incorporation of some Knowledge Management's tools and practices, on the consolidation of a portfolio formally deliberated for Knowledge Management on the HUOL. The tools and practices adopted are: intitutional repository, presential forums combined with the practice of lessons learned, coaching and mentoring, and lastly Eletronic Document Management.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-04-26T22:24:06Z No. of bitstreams: 1 LianaDeAraujoESilvaPereira_DISSERT.pdf: 929260 bytes, checksum: ef5032246f43bf51811ab22bb315f218 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-04-26T22:30:16Z (GMT) No. of bitstreams: 1 LianaDeAraujoESilvaPereira_DISSERT.pdf: 929260 bytes, checksum: ef5032246f43bf51811ab22bb315f218 (MD5) / Made available in DSpace on 2017-04-26T22:30:16Z (GMT). No. of bitstreams: 1 LianaDeAraujoESilvaPereira_DISSERT.pdf: 929260 bytes, checksum: ef5032246f43bf51811ab22bb315f218 (MD5) Previous issue date: 2014-08-28 / Esta disserta??o apresenta como tema O gestor da Institui??o P?blica de ensino e a Nova Gest?o P?blica, pois trata de uma reflex?o com o objetivo geral de compreender como as a??es do gestor, responde a proposta da Nova Gest?o P?blica e as exig?ncias do Plano Nacional de Educa??o, de modo a contribuir com a educa??o nas institui??es p?blicas do Rio Grande do Norte e tem com objetivos espec?ficos: analisar a forma??o dos gestores para a fun??o de diretor; pesquisar se as forma??es dos gestores correspondem com a teoria da Nova Gest?o P?blica e estudar se a forma??o do gestor reflete na qualidade da educa??o. Neste sentido, fez-se a pesquisa com gestores p?blicos das institui??es estaduais de ensino da 1? DIRED, de m?dio e grande porte (acima de seiscentos alunos), procurando analisar a forma??o dos gestores e seus conhecimentos espec?ficos que envolvam as pr?ticas da gest?o p?blica voltadas para resultados e se isto reflete na qualidade da educa??o, conforme autores como, Sveiby (1998), Moresi (2001), Brasil (1995), ARA?JO (2010), Brand?o e Guimar?es (1999), Pacheco (2011), Dahl (1990), entre outros. A metodologia da pesquisa possui car?ter descritivo, com abordagem qualitativa, para compreender como as a??es do gestor, e a gest?o da institui??o p?blica de ensino voltada para resultados s?o capazes de responder, as demandas sociais. A investiga??o tem car?ter explorat?rio, uma vez que h? pouco conhecimento sistematizado sobre a gest?o p?blica na educa??o. Os estudos levam a proposi??es de resultados sobre a melhoria da educa??o. Foram utilizadas como fontes de coleta de dados: pesquisa bibliogr?fica, pesquisa documental e entrevistas. A autonomia do gestor, as particularidades e o envolvimento das pessoas no processo de gest?o, assim como o planejamento coletivo, articula??es conforme as demandas, gest?o de pessoal e dos espa?os f?sico, assim como avalia??es, s?o t?picos estudados nesta pesquisa, de modo a propiciar uma an?lise mais precisa dos fatos. Partimos da percep??o dos diretores de escolas, para ent?o analisar a forma??o dos mesmos, como um fator importante nesta an?lise. Os resultados obtidos dizem respeito ? necessidade de mudan?as de comportamento dos gestores por meio de uma forma??o adequada para tal fun??o uma vez que suas a??es t?m influ?ncia nos resultados da educa??o. / This dissertation presents themed managers Public Educational Institution and the New Public Management, as it is a reflection with the aim of understanding how the actions of the manager responds to the proposal of New Public Management and the requirements of the National education, to contribute to education in public institutions of Rio Grande do Norte. This dissertation presents the theme manager The Public Educational Institution and the New Public Management , as it is a reflection on the overall goal of understanding how the actions of the manager responds to the proposal from New Public Management and the requirements of the National Education Plan in order to contribute to education in public institutions of Rio Grande do Norte and has specific objectives to : review the training of managers to the role of director ; investigate whether the training of managers correspond to the theory of New Public Management and study the formation of the manager reflects on the quality of education. In this sense, did the research with public managers in state educational institutions of DIRED 1st, medium and large (over six hundred students), assessing the training of managers and their expertise involving the practices of focused public management for results and this reflects in the quality of education, as authors such as, Sveiby (1998), Moresi (2001), Brazil (1995), Araujo (2010), Brand?o and Guimar?es (1999), Pacheco (2011), Dahl (1990 ), among others. The research methodology has descriptive, qualitative approach, to understand how the actions of the manager, and the management of public educational institution focused on results are able to respond to social demands. The research is exploratory, since there is little systematic knowledge about public management in education. The studies lead to propositions of results on the improvement of education. Were used as sources of data collection: literature review, desk research and interviews. The autonomy of the manager, the particularities and people's involvement in the management process, as well as the collective planning, joints according to the demands, personnel management and physical spaces, as well as appraisals, are topics studied in this research , in order to provide a more precise analysis of the facts . We start from the perception of school principals, and then analyze their training as an important factor in this analysis. The results relate to the need for changes in the behavior of managers through adequate training for such function since their actions have influenced the results of education.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-07-04T14:24:09Z No. of bitstreams: 1 AdinoSaraivaBandeira_DISSERT.pdf: 14411560 bytes, checksum: 99a302c28979a33bf381df622683c789 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-07-14T12:09:07Z (GMT) No. of bitstreams: 1 AdinoSaraivaBandeira_DISSERT.pdf: 14411560 bytes, checksum: 99a302c28979a33bf381df622683c789 (MD5) / Made available in DSpace on 2017-07-14T12:09:08Z (GMT). No. of bitstreams: 1 AdinoSaraivaBandeira_DISSERT.pdf: 14411560 bytes, checksum: 99a302c28979a33bf381df622683c789 (MD5) Previous issue date: 2017-05-03 / O objetivo geral deste trabalho foi analisar o programa Reitoria Itinerante do IFPB (REITI), enquanto um processo de gest?o participativa no Instituto Federal da Para?ba, com o proposito de verificar at? que ponto a REITI proporcionaria o compartilhamento de poder e o controle de decis?es por parte da comunidade acad?mica do IFPB, com vistas ao alcance de uma gest?o participativa e democr?tica na institui??o. Trata-se de uma pesquisa explorat?ria que utilizou uma abordagem descritiva-quantitativa. O estudo, dentre v?rios aspectos, busca caracterizar o programa sob o enfoque te?rico da gest?o participativa, recorrendo, para tanto, ?s t?cnicas de pesquisa documental e de entrevistas realizadas n?o apenas com os gestores respons?veis diretamente pelo planejamento do programa, como principalmente na aplica??o de question?rios envolvendo a comunidade acad?mica. Foram criados indicadores, a exemplo de "Dialogismo", "Protagonismo", "Formula??o da pol?tica da institui??o", entre outros, com base em aspectos-chave destacados do referencial te?rico estudado e de declara??es dos gestores da REITI, que acabaram subsidiando na elabora??o das vari?veis estudadas. Os resultados foram analisados em tr?s categorias, "Participantes", "Alunos" e "Servidores", com base na compara??o dos valores percentuais das respostas obtidas e as conclus?es foram desenvolvidas de maneira descritiva e anal?tica, fundamentadas pelo referencial te?rico. A pesquisa descobriu que a REITI, apesar de estabelecer um processo participativo, n?o proporciona o compartilhamento do poder de decis?o com os servidores e alunos, caracter?stica que, caso estivesse presente, a evidenciaria como modelo de gest?o genuinamente participativa e democr?tica. Apesar disso, o estudo concluiu que alunos e servidores percebem a import?ncia do programa quanto ao estabelecimento de uma rela??o dial?gica que produz resultados ben?ficos na realidade da comunidade acad?mica do instituto. / The general objective of this work was to analyze the program "Itinerant Rectory of the IFPB" (REITI), as a participative management process in the Federal Institute of Para?ba, with the purpose of verifying to what extent REITI would provide power sharing and control of decisions to a part of the IFPB academic community, with a view to achieving participatory and democratic management in the institution. It is an exploratory research that used a descriptive-quantitative approach. The study, among several aspects, seeks to characterize the program, under the theoretical approach of participatory management, resorting to the techniques of documental research and interviews conducted not only with managers directly responsible for program planning, but mainly by the application of questionnaires involving the academic community. Indicators were created, such as "Dialogism", "Protagonism", "Formulation of institution policy", among others, based on key aspects highlighted from the theoretical framework studied and from declarations of REITI managers, what ended up subsidizing the elaboration of the variables studied. The results were analyzed in three categories, "Participants", "Students" and "Servants", based on the comparison of the percentage values of the answers obtained and the conclusions were developed in a descriptive and analytical way, based on the theoretical references. The research found that REITI, in spite of establishing a participatory process, does not provide the sharing of decision-making power with the servants and students, a characteristic that, if present, would show it as a genuinely participatory and democratic management model. Despite this, the study concluded that students and servants perceive the importance of the program in establishing a dialogical relationship that produces beneficial results in the reality of the academic community of the institute.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-07-04T14:24:10Z No. of bitstreams: 1 AndreViniciusGregorioLima_DISSERT.pdf: 3161116 bytes, checksum: b2653f82008045d87211aad5a17533f5 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-07-14T12:15:40Z (GMT) No. of bitstreams: 1 AndreViniciusGregorioLima_DISSERT.pdf: 3161116 bytes, checksum: b2653f82008045d87211aad5a17533f5 (MD5) / Made available in DSpace on 2017-07-14T12:15:40Z (GMT). No. of bitstreams: 1 AndreViniciusGregorioLima_DISSERT.pdf: 3161116 bytes, checksum: b2653f82008045d87211aad5a17533f5 (MD5) Previous issue date: 2017-03-23 / A UFRN, uma autarquia federal, passou a adotar a terceiriza??o de m?o de obra no final da d?cada de 90, para adequar-se ? nova realidade trazida pela Reforma Gerencial do Estado. Atualmente, tem firmados cinco contratos administrativos de terceiriza??o de m?o de obra, englobando 1.557 funcion?rios em 38 categorias funcionais, gerando uma despesa anual de cerca de 49 milh?es de reais. Os contratos s?o regulamentados pela Lei 8.666/93, que prev? em seu artigo 67 o ?acompanhamento? e a ?fiscaliza??o? dos contratos pelo ?rg?o contratante. Na UFRN esse acompanhamento tem apresentado falhas em sua execu??o, o que acarreta preju?zos ? qualidade do servi?o prestado e exp?e a Universidade a responder de forma subsidi?ria em a??es trabalhistas movidas por funcion?rios das empresas contratadas. Com o objetivo de possibilitar um acompanhamento mais eficiente dos contratos de m?o de obra com dedica??o exclusiva da UFRN, por meio de a??es de gest?o e ferramentas informatizadas, prop?s-se esse Projeto de Interven??o. Trata-se de uma pesquisa-a??o, na qual foi feito um diagn?stico com base em pesquisa documental dos contratos de terceiriza??o de m?o de obra e do Ac?rd?o n? 2.749/2015 do TCU - resultante de uma auditoria aos contratos ?; e uma revis?o da literatura sobre terceiriza??o, contratos administrativos e gest?o e fiscaliza??o de contratos. Em seguida, definiu-se um modelo de gest?o que contempla o planejamento das contrata??es; uma estrutura e rotinas mais adequadas ? fiscaliza??o de contratos; e a divis?o de responsabilidades e capacita??o dos atores envolvidos no processo acompanhamento dos contratos. Espera-se com o modelo proposto propiciar ? UFRN a contrata??o mais adequada ?s suas reais necessidades; o afastamento da responsabilidade subsidi?ria em a??es trabalhistas; maior seguran?a e economia nos pagamentos ?s empresas contratadas; e a melhoria na presta??o dos servi?os pelas empresas terceirizadas. / UFRN, a federal autarchy, began adopting the outsourcing of labor in the late 1990s, to adapt to the new reality brought about by the State Management Reform. Currently, it has signed five contracts for outsourcing labor, comprising 1,557 employees in 38 functional categories, generating an annual expense of about 49 million reais. Contracts are regulated by Law 8.666 / 93, which provides in its article 67 "monitoring" and "inspection" of contracts by the contracting institute. In UFRN, this monitoring has presented failures in its execution, which causes damages to the quality of the service provided and exposes the University to respond in a subsidiary way in labor lawsuits filed by employees of the contracted companies. With the objective of enabling a more efficient follow-up of the labor contracts with exclusive dedication in UFRN, through management actions and computerized tools, this Intervention Project was proposed. This is an action research, in which a diagnosis was made based on documentary research of the contracts of outsourcing of labor and Judgment No. 2,749/2015 of TCU - resulting from a contract audit; And a review of the literature on outsourcing, administrative contracts, and contract management and oversight. Next, a management model was defined that contemplates the contracting planning; a structure and routines more adequate to the control of contracts; And the division of responsibilities and capacity building of the actors involved in the contract monitoring process. The proposed model is expected to provide UFRN with the hiring most adequate to its real needs; The removal of subsidiary liability in labor lawsuits; Greater security and savings in payments to contracted companies; And the improvement in the provision of services by outsourced companies.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-06T22:41:00Z No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-09T21:08:05Z (GMT) No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) / Made available in DSpace on 2016-06-09T21:08:05Z (GMT). No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) Previous issue date: 2015-08-28 / O objetivo deste estudo foi identificar as poss?veis causas de diferen?as de resultados alcan?ados na implanta??o de um Sistema de Gest?o Informatizado (SGI) em um Hospital Universit?rio Federal localizado no nordeste do Brasil e compreender os motivos que influenciaram os resultados em diferentes grupos quando fora utilizada a mesma metodologia de implanta??o de sistemas. Considerando a implica??o dos gestores, profissionais de sa?de, outros profissionais envolvidos e a estrutura organizacional vigente no per?odo em que se deu a implanta??o, buscou-se conhecer como essas pessoas perceberam a evolu??o da implanta??o no seu grupo ou setor e tamb?m na organiza??o. Partindo de uma abordagem qualitativa, utilizou-se como instrumento de pesquisa a entrevista semiestruturada, mais especificamente a entrevista epis?dica, por ser mais focada na narrativa sobre a experi?ncia vivida pelos participantes ao longo do processo de implanta??o do SGI no hospital. Foram entrevistados tr?s grupos de profissionais e um grupo de gestores, todos com forma??o de n?vel superior em suas profiss?es e que participaram do processo de implanta??o desde o in?cio. Seguiu-se a metodologia de Bardim (2009) em todas as fases de tratamento e interpreta??o dos dados. A partir da analise empreendida, despontaram tr?s categorias: O pensamento e o conhecimento; As pr?ticas e mudan?as; Resultados obtidos. Da categoria ?pensamento e o conhecimento?, emergiram tr?s subcategorias: O administrativo, O institucional e O conhecimento em TI. Da categoria ?As pr?ticas e mudan?as?, emergiram tr?s subcategorias: Realidade anterior ao SGI; O projeto de TI e a implanta??o do SGI e Impactos da implanta??o do SGI. Da categoria ?Resultados obtidos? emergiram tr?s subcategorias: Benef?cios promovidos pelo SGI, Insatisfa??es observadas e N?vel de utiliza??o e compreens?o do SGI. Observou-se que a falta de integra??o dos setores foi um problema determinante na implanta??o do SGI, que o projeto de implanta??o do SGI n?o foi bem dimensionado e divulgado na institui??o e, ainda, que diferentes modelos de lideran?as e de objetivos dos setores influenciaram no andamento do processo de implanta??o do SGI. Muitas outras quest?es foram registradas nas conclus?es, mas em resumo, pode-se mencionar que um SGI deve ser uma ferramenta de consolida??o de pr?ticas organizacionais j? institucionalizadas e de integra??o entre setores e n?o de apoio a pr?ticas isoladas e personalistas de algumas esferas da institui??o. / The object of this study was motivated by the need to know the possible causes of differences in results achieved in the implementation of a Computerised Management System (CMS) in a Federal University Hospital, located in northeastern Brazil, to understand the factors that influenced the results in different groups when was used the same systems implementation methodologies. Considering the implication of managers, health professionals, other professionals involved and the existing organizational structure in the period when implantation occurred, aimed to know the perception of these people about the development of CMS in the deployment process in your group or sector and also in the organization.The methodology used in this study was the content analysis which provides a rich set of methodological tools for evaluating speeches,enabling us to discourse from the unknown analysis and subjectivity, but with scientific rigor, allowing, at the end, to understand the disparity in results in the implementation of CMS.It was used as a research tool, a semi-structured interview, which exploits a qualitative approach, as suggested by the authors. It was used the approach of the episodic interview, to be more narrative about the experiences of the interview participants in their practical experience along the CMS deployment process in the hospital.Were interviewed three groups of professional and a group of managers, all with higher education in their professions and who participated in the entire implementation process from the beginning.It followed the Bardin's methodology (2009) in all the phases of treatment and interpretation of data, where emerged three categories: the "Thought and Knowledge"; the "Practices and Changes"; the "Obtained Results". From the category "Thought and Knowledge"emerged three subcategories: the "Administrative", the "Institutional" and the "IT Knowledge". From the category "Practices and Changes" emerged three subcategories: "Reality Prior to CMS"; "The IT Project and the implementation of CMS" and "Impacts of the CMS Implementation". From the category "Results Obtained" emerged three subcategories: "Benefits Promoted by CMS", "Dissatisfaction Observed" and "Level of Use and Understanding CMS ". It was observed that the lack of integration of the sectors was a determinant problem in the implementation of CMS. The CMS implementation project was not well dimensioned and divulged in the institution. Different models of leaderships and of objectives of the sectors influenced in the course of the CMS implementation process. We can mention that an CMS should be a consolidation of organizational practices tool already institutionalized and of integration amongthe sectors and not supporting to isolated practices and personalistsfrom sectors of the institution.

Submitted by Gustavo Gomes (gustavolascasas@gmail.com) on 2013-09-25T12:08:03Z No. of bitstreams: 2 O fluxo das informa????es nas unidades de recursos humanos.pdf: 3768234 bytes, checksum: 3d59f17619e7afa67683d0744bedc578 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Approved for entry into archive by Roger Guedes (roger.guedes@fjp.mg.gov.br) on 2013-09-25T15:17:28Z (GMT) No. of bitstreams: 2 O fluxo das informa????es nas unidades de recursos humanos.pdf: 3768234 bytes, checksum: 3d59f17619e7afa67683d0744bedc578 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Made available in DSpace on 2013-09-25T15:17:28Z (GMT). No. of bitstreams: 2 O fluxo das informa????es nas unidades de recursos humanos.pdf: 3768234 bytes, checksum: 3d59f17619e7afa67683d0744bedc578 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) Previous issue date: 2006 / Funda????o Jo??o Pinheiro / Este trabalho de pesquisa teve o objetivo primordial de atestar a exist??ncia de um intenso fluxo de informa????es informais nas unidades setoriais de Recursos Humanos de todas as Secretarias de Estado do Poder Executivo de Minas Gerais. O conhecimento t??cito que os servidores destas unidades administrativas possuem tem servido de refer??ncia para os colegas de trabalho e tem sido grande aliado na solu????o das dificuldades que ocorrem no desempenho das in??meras tarefas competentes a estas unidades. Acredita-se que, uma vez uma vez detectado, este fluxo de informa????es possa ser indicativo de um embri??o de comunidades de pr??tica existente no universo em an??lise e, assim, alguns passos em dire????o de uma Gest??o do Conhecimento podem ser iniciados a fim de que esta centelha de troca de informa????es/conhecimentos possa ser potencializado e os servidores valorizados. Esta ideia ganha for??a pelo momento que a Administra????o P??blica Mineira atravessa, em que ferramentas mais modernas de gest??o t??m sido valorizadas c implantadas. Atrav??s do Projeto Estruturador Choque de Gest??o, o governo do Estado fortalece um sistema meritocr??tico de valoriza????o de seus servidores, o que s?? refor??a a necessidade de se pesquisar c mapear os fluxos de informa????o c o conhecimento que podem gerar. A Secretaria de Estado de Planejamento e Gest??o - SEPLAG tem desempenhado um importante papel neste grande programa de reformas e possui import??ncia peculiar para a ??rea de Recursos Humanos do aparato administrativo do governo do Estado de Minas Gerais. / This work of research had the primordial objective to certify the existence of an intense How of informal information in the sectorial units of Human resources of all the State secretaries of the Executive of Minas Gcrais. The tacit knowledge that the servers of these administrative units possess has served of reference for the fellow workers and has been great ally in the solution of the difficulties that occur in the performance of the innumerable competent tasks to these units. It is given credit that, a time a time detected, this How of information can be indicative of an embryo of communities of practical existing in the universe in analysis and, thus, some steps in direction of a Management of the Knowledge can be initiated so that this flash of exchange of informations/ knowledges can be potencializado and the valued servers. This idea gains force for the moment that the Mining Public Administration crosses, where more modern tools of management has been valued and implanted. Through the Estruturador Project Shock of Management, the government of the State fortifies a meritocr??tico system of valuation of its servers, what il only strengthens the necessity of if searching and mapear the Hows of information and the knowledge that can generate. The State secretary of Planning and Management - SEPEAG has played an important role in this great program of reforms and possesss peculiar importance for the area of Human resources of the administrative apparatus of the government of the Stale of Minas Gcrais. / Governo e Pol??tica

Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-05-04T19:41:41Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) patricia_vieira_silva.pdf: 1999677 bytes, checksum: f3ced68ba9ef84aebce023c64e07389d (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2018-05-14T14:17:32Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) patricia_vieira_silva.pdf: 1999677 bytes, checksum: f3ced68ba9ef84aebce023c64e07389d (MD5) / Made available in DSpace on 2018-05-14T14:17:32Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) patricia_vieira_silva.pdf: 1999677 bytes, checksum: f3ced68ba9ef84aebce023c64e07389d (MD5) Previous issue date: 2017 / Para as organiza??es alcan?arem seus objetivos, em termos de excel?ncia com rela??o a sua demanda de clientes, estas incluem em suas estrat?gias abordagens de gest?o que otimizem seus processos de neg?cio. Neste sentido, esta pesquisa tem como objetivo desenvolver uma proposta de um modelo a partir do constructo te?rico que integra a gest?o do conhecimento a gest?o de processo. A metodologia considerada quanto a sua finalidade ? aplicada e quanto ao meio ? classificada como revis?o bibliogr?fica. Relata sobre a gest?o do conhecimento, a gest?o de processos de neg?cios, e os modelos utilizados na literatura para modelagem de processos de neg?cios. Desenvolve-se um modelo para o gerenciamento de processos (GPC) que integra a gest?o do conhecimento. O destaque do modelo GPC em rela??o aos pesquisados, ? que este integra a gest?o do conhecimento como fator intr?nseco da proposta de forma a auxiliar as gerenciamento de rotinas organizacionais que est?o presentes nos processos de neg?cio. Atrav?s da elabora??o do modelo GPC, conclui-se que a gest?o do conhecimento no gerenciamento de rotinas organizacionais ? de extrema import?ncia na condu??o da gest?o de processos. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Tecnologia, Sa?de e Sociedade, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017. / For organizations to achieve their goals in terms of excellence in relation to their customer demand, these include in their strategies management approaches that optimize their business processes. In this sense, this research has as objective to develop a proposal of a model from the theoretical construct that integrates knowledge management to process management. The methodology considered for its purpose is applied and the medium is classified as a bibliographical review. It reports on knowledge management, business process management, and models used in the literature for business process modeling. A model for process management (GPC) that integrates knowledge management is developed. The highlight of the GPC model in relation to respondents is that it integrates knowledge management as an intrinsic factor of the proposal in order to assist the management of organizational routines that are present in the business processes. Through the elaboration of the GPC model, it is concluded that knowledge management in the management of organizational routines is extremely important in the conduct of process management.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-06T22:29:13Z No. of bitstreams: 1 BrunoJosePereiraSilva_DISSERT.pdf: 22075105 bytes, checksum: 2a73047d775e1d3daa10915841b2deea (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-09T20:20:23Z (GMT) No. of bitstreams: 1 BrunoJosePereiraSilva_DISSERT.pdf: 22075105 bytes, checksum: 2a73047d775e1d3daa10915841b2deea (MD5) / Made available in DSpace on 2016-06-09T20:20:23Z (GMT). No. of bitstreams: 1 BrunoJosePereiraSilva_DISSERT.pdf: 22075105 bytes, checksum: 2a73047d775e1d3daa10915841b2deea (MD5) Previous issue date: 2015-12-04 / As organiza??es est?o suscept?veis ? ocorr?ncia de diversos eventos que podem influenciar no alcance de seus objetivos. Em virtude disso, os ?rg?os de controle da Administra??o P?blica t?m exigido das institui??es a ado??o de pol?ticas de gerenciamento de riscos. Diante da grande quantidade de recomenda??es expedidas pelo Tribunal de Contas da Uni?o (TCU) a diversas Institui??es Federais de Ensino Superior (IFES) nessa ?rea, prop?e-se um modelo de gest?o de riscos para a Universidade Federal do Rio Grande do Norte (UFRN). Trata-se de um estudo aplicado, explorat?rio e qualitativo. No que se refere aos procedimentos t?cnicos, a pesquisa se caracteriza como an?lise documental, bibliogr?fica, pesquisa-a??o e estudo de caso. A pesquisa bibliogr?fica foi utilizada para subsidiar a elabora??o do Guia de Gest?o de Riscos em Institui??es Federais de Ensino Superior (GERIFES). J? a an?lise documental foi empregada com o objetivo de conhecer a estrutura organizacional e os macroprocessos da universidade. O autor ? lotado na unidade de Auditoria Interna da UFRN e compartilha do mesmo problema, caracterizando assim a pesquisa-a??o. O estudo de caso auxiliou tanto na elabora??o do guia, quanto na simula??o de funcionalidade espec?fica para o seu sistema de informa??o, demonstrada por meio do Manual de Utiliza??o do M?dulo ?Gest?o de Riscos? proposto para o Sistema Integrado de Patrim?nio, Administra??o e Contratos (SIPAC). Este manual foi elaborado com o objetivo de facilitar a utiliza??o dessa ferramenta, caso ela venha a ser incorporada ao sistema de informa??o da universidade. Como resultado da pesquisa, foi proposto um modelo de gest?o de riscos ? UFRN e disponibilizado ? gest?o da universidade a simula??o de um m?dulo para o seu sistema de informa??o, capaz de gerenciar os riscos relativos aos mais variados eventos que podem influenciar no alcance dos objetivos institucionais. / Organizations are susceptible to the occurrence of many events that may affect the achievement of their objectives. As a result, Brazilian Public Administration supervisory bodies have required institutions to adopt risk management policies. Given the large number of recommendations issued by Federal Audit Court (TCU) to various Federal Institutions of Higher Education (IFES) in this area, it is proposed a risk management model for Universidade Federal do Rio Grande do Norte (UFRN). This is an applied, exploratory and qualitative study. Regarding to technical procedures, it is characterized as documentary analysis, bibliographical research, case study and action research. The bibliographical research was used to support the elaboration of the Risk Management Guide for Federal Institutions of Higher Education (GERIFES). The documentary analysis, in turn, was used with the aim of knowing the organizational structure and the university?s macroprocesses. The author works in the university internal auditing department and shares the same problem. This characterizes the work as an action research. The case study supported both the elaboration of the guide and the simulation of the specific functionality for the university information system, demonstrated through the User Manual Module "Risk Management" proposed for the Integrated System of Property, Administration and Contracts (SIPAC). This manual has been prepared in order to facilitate the use of this tool if it will be incorporated into the university information system. As research results, a risk management model for UFRN was elaborated and a simulation of an informational tool, which is able to manage risks related to events that may affect the achievement of institutional objectives, was provided to the university administration.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-14T20:22:21Z No. of bitstreams: 1 HugoEstevamDeSalesCamara_DISSERT.pdf: 1066021 bytes, checksum: 03021a50bc08a95a84db8becc91932f2 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-15T23:58:18Z (GMT) No. of bitstreams: 1 HugoEstevamDeSalesCamara_DISSERT.pdf: 1066021 bytes, checksum: 03021a50bc08a95a84db8becc91932f2 (MD5) / Made available in DSpace on 2016-06-15T23:58:18Z (GMT). No. of bitstreams: 1 HugoEstevamDeSalesCamara_DISSERT.pdf: 1066021 bytes, checksum: 03021a50bc08a95a84db8becc91932f2 (MD5) Previous issue date: 2015-12-14 / O mapeamento de processos ? uma ferramenta importante que contribui na gest?o das organiza??es, melhorando os n?veis de produtividade, qualidade e reciprocidade das decis?es tomadas e implementadas. Neste sentido, o objetivo deste estudo ? descrever o mapeamento dos macro processos da gestantes de alto risco da Maternidade Escola Janu?rio Cicco - MEJC. O m?todo de pesquisa utilizado foi descritivo. A partir de observa??es, entrevistas e an?lises foi poss?vel entender que h? sobrecarga de atividades de atendimento a pacientes. Al?m disso, foi observado que n?o existe um sistema informatizado e, sobretudo, um banco de dados que permita um controle mais efetivo para o gerenciamento. Percebe-se que atrav?s do mapeamento deste setor pode-se ter uma vis?o mais clara e abrangente dos processos organizacionais, e dessa forma gerir as informa??es de modo eficiente e eficaz. / The process mapping is an important tool in the management of organizations, allowing better levels of productivity, quality and reciprocity concerning the implementation and decision-making. It benefits in a clear way the process organization and assures the manager a macro vision of the system. In this sense, the objective of this study is to describe the mapping process as it occurs in the Januario Cicco Maternity School?MEJC. The bibliographic and descriptive research included interviews, observations and researches in many databases. The study analyzed the limiting points of the detected flow trying to find a better comprehension of the flow of patients in the maternity in order to offer the gestors the information necessary to improve the quality of the assistance as well as a general view of the flow of patients and any change detected there. As a result, we believe that the process mapping may become a relevant factor to the organizational management of MEJC, in view that it is an element that can contribute to ease up the management of information studied, considering that the perfect change of information inside a complex system will produce improvements in all spheres of this institution.