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Para superar os desafios existentes na produção citrícola, relacionados ao dinamismo do mercado, às pressões fitossanitárias e à complexidade da produção, deve-se ter um elevado nível de conhecimento do processo produtivo que conduza à tomada de decisão adequada. Este conhecimento pode ser obtido pela compreensão de como os requisitos da produção, representados pela qualidade exigida, são afetados pelas variáveis do processo, representadas por características técnicas. Considerando-se que esta compreensão auxilia na manutenção e competitividade da cultura, o presente trabalho tem como objetivo identificar, sistematizar e priorizar as características técnicas para atender as exigências do processo de produção de laranjas destinadas à indústria processadora de suco. A identificação da qualidade exigida do processo e das características técnicas da produção foi realizada por meio de pesquisa bibliográfica. Identificou-se 38 itens da qualidade exigida, com base em 6 processos e 17 atividades realizadas para a produção de laranjas, e 114 características técnicas que afetam esta produção, organizadas em 7 grupos de afinidades. O método do desdobramento da função qualidade (QFD) foi utilizado para compreender a relação entre as qualidades exigidas e as características técnicas da produção, permitindo a sistematização. A aplicação do método também permitiu a priorização das características técnicas, em uma etapa denominada conversão. A priorização foi definida com base em um peso relativo calculado para cada característica na etapa de conversão, que representa a influência de cada uma sobre o processo produtivo. Do total de 114 características, 64 (56%) foram responsáveis por 80% do peso relativo total calculado. Notou-se que a influência de cada característica sobre o processo produtivo é diferente, apesar dessa relação não atender ao princípio de Pareto. A matriz de correlação, que identifica a relação de interdependência entre as características técnicas da produção, expôs ainda mais a complexidade e o caráter sistêmico da produção citrícola. / In order to overcome citriculture\'s challenges, related to market dynamics, phytosanitary pressures and production complexity, a high level of knowledge concerning the production process is necessary, leading to proper decision making. This knowledge can be achieved by comprehension on how the production requirements, represented by demanded quality, are affected by process variables, represented by technical characteristics. Considering that this comprehension helps to maintain proper condition and competitiveness of citriculture, this study aims to identify, systematize and prioritize technical characteristics to satisfy the requirements of the orange production process to attend juice industry. The identification of process quality demanded and technical measures was performed by bibliographical research. It was identified 38 items of demanded quality, based on 6 process and 17 activities performed on oranges production, and 114 technical characteristics that affect such production, organized into 7 affinity groups. Quality function deployment (QFD) method was applied in order to understand the relationship between quality demanded and technical characteristics, leading to systematization. This method also enabled prioritization of technical characteristics, in a process named conversion. The prioritization was based on relative weight, calculated for each characteristic in conversion process. This weight represents the influence of the characteristic on production process. From the total of 114 characteristics, 64 (56%) were responsible for 80% of total relative weight calculated. It was noted that the influence of each characteristics on production process were different, although this relationship does not answer to Pareto principle. The correlation matrix, that identifies the interdependence relationship between technical characteristics, exposed the complexity and systemic nature of citriculture.

Para superar os desafios existentes na produção citrícola, relacionados ao dinamismo do mercado, às pressões fitossanitárias e à complexidade da produção, deve-se ter um elevado nível de conhecimento do processo produtivo que conduza à tomada de decisão adequada. Este conhecimento pode ser obtido pela compreensão de como os requisitos da produção, representados pela qualidade exigida, são afetados pelas variáveis do processo, representadas por características técnicas. Considerando-se que esta compreensão auxilia na manutenção e competitividade da cultura, o presente trabalho tem como objetivo identificar, sistematizar e priorizar as características técnicas para atender as exigências do processo de produção de laranjas destinadas à indústria processadora de suco. A identificação da qualidade exigida do processo e das características técnicas da produção foi realizada por meio de pesquisa bibliográfica. Identificou-se 38 itens da qualidade exigida, com base em 6 processos e 17 atividades realizadas para a produção de laranjas, e 114 características técnicas que afetam esta produção, organizadas em 7 grupos de afinidades. O método do desdobramento da função qualidade (QFD) foi utilizado para compreender a relação entre as qualidades exigidas e as características técnicas da produção, permitindo a sistematização. A aplicação do método também permitiu a priorização das características técnicas, em uma etapa denominada conversão. A priorização foi definida com base em um peso relativo calculado para cada característica na etapa de conversão, que representa a influência de cada uma sobre o processo produtivo. Do total de 114 características, 64 (56%) foram responsáveis por 80% do peso relativo total calculado. Notou-se que a influência de cada característica sobre o processo produtivo é diferente, apesar dessa relação não atender ao princípio de Pareto. A matriz de correlação, que identifica a relação de interdependência entre as características técnicas da produção, expôs ainda mais a complexidade e o caráter sistêmico da produção citrícola. / In order to overcome citriculture\'s challenges, related to market dynamics, phytosanitary pressures and production complexity, a high level of knowledge concerning the production process is necessary, leading to proper decision making. This knowledge can be achieved by comprehension on how the production requirements, represented by demanded quality, are affected by process variables, represented by technical characteristics. Considering that this comprehension helps to maintain proper condition and competitiveness of citriculture, this study aims to identify, systematize and prioritize technical characteristics to satisfy the requirements of the orange production process to attend juice industry. The identification of process quality demanded and technical measures was performed by bibliographical research. It was identified 38 items of demanded quality, based on 6 process and 17 activities performed on oranges production, and 114 technical characteristics that affect such production, organized into 7 affinity groups. Quality function deployment (QFD) method was applied in order to understand the relationship between quality demanded and technical characteristics, leading to systematization. This method also enabled prioritization of technical characteristics, in a process named conversion. The prioritization was based on relative weight, calculated for each characteristic in conversion process. This weight represents the influence of the characteristic on production process. From the total of 114 characteristics, 64 (56%) were responsible for 80% of total relative weight calculated. It was noted that the influence of each characteristics on production process were different, although this relationship does not answer to Pareto principle. The correlation matrix, that identifies the interdependence relationship between technical characteristics, exposed the complexity and systemic nature of citriculture.

Volvo Construction Equipment (Volvo CE) is one of the world's largest manufacturers of construction machines. Now they want to access a sustainability-focused mining field – urban mining. This study is to find a solution helping Volvo CE quickly access to urban mining with a Product-Service System (PSS) development concept. To do this, the authors completed surveys and several interviews with construction companies, to understand the user and customer needs. The authors also go through a functional analysis on a new prototype of their collaboration partner - Stanford University. The result of this thesis is a PSS concept for urban mining, developed with machine selection guidelines combined with Life Cycle Assessment, and Quality Function Deployment. Recommendations include: 1) Improve the communication between Volvo CE and their Customers. 2) Adding more visible services. 3) Adding multiple business solutions provide to customers. 4) Understanding relevant stakeholders in urban mining 5) Expand research on urban mining.

The design of a residential complex in the post-industrial city Zábrdovice has a major role in the return of housing to the city and its immediate vicinity. The historically poor neighborhood with the background of the industrial panorama has great potential for future development. This thesis deals with the rehabilitation of this structure, will bring a fundamental restoration, improvement of the quality of housing and a safe environment. Also proof that even in this locality it is possible to create a fully-fledged place for its inhabitants.

This dissertation proposes two novel ideas to enhance the business strategy alignment to customer needs. The proposed business alignment clock is a new illustration to the relationships between customer requirements, business strategies, capabilities and processes. To line up the clock and reach the needed alignment for the enterprise, a proposed clock mechanism is introduced. The mechanism integrates the Enterprise Business Architecture (EBA) with the House of Quality (HoQ). The relationship matrix inside the body of the house is defined using multivariate data analysis techniques to accurately measure the strength of the relationships rather than defining them subjectively. A statistical tool, multivariate data analysis, can be used to overcome the ambiguity in quantifying the relationships in the house of quality matrix. The framework is proposed in the basic conceptual model context of the EBA showing different levels of the enterprise architecture; the goals, the capabilities and the value stream architecture components. In the proposed framework, the goals and the capabilities are inputs to two houses of quality, in which the alignment between customer needs and business goals, and the alignment between business goals and capabilities are checked in the first house and the second house, respectively. The alignment between the business capabilities and the architecture components (workflows, events and environment) is checked in a third HoQ using the performance indicators of the value stream architecture components, which may result in infrastructure expansion, software development or process improvement to reach the needed alignment by the enterprise. The value of the model was demonstrated using the Accreditation Board of Engineering and Technology (ABET) process at the Industrial Engineering and Management Systems department at the University of Central Florida. The assessment of ABET criteria involves an evaluation of the extent to which the program outcomes are being achieved and results in decisions and actions to improve the Industrial Engineering program at the University of Central Florida. The proposed framework increases the accuracy of measuring the extent to which the program learning outcomes have been achieved at the department. The process of continuous alignment between the educational objectives and customer needs becomes more vital by the rapid change of customer requirements that are obtained from both internal and external constituents (students, faculty, alumni, and employers in the first place).

館藏評鑑是圖書館館藏發展中重要的一環，圖書館透過館藏評鑑了解館藏的現況優劣，包括內容品質、使用情形、使用者的需求差異等層面，作為修正採訪策略或讀者服務的參考。然而基於人力、成本等因素，館藏評鑑常成為圖書館的負擔，對於資源不足的中小型、基層圖書館而言，更是艱難的工作，所以尋求一套相對簡易的方法，以節省人力物力的方式進行館藏的評估，是有其需求的。 因此，本研究嘗試以「品質機能展開(Quality function deployment，QFD)」為基礎，發展一套半自動化的「使用需求導向館藏評鑑系統」，希望以系統化和新的不同評鑑模式來輔助館藏評鑑。本系統所應用之資料來源為使用者問卷調查以及圖書館自動化系統的各種紀錄，透過品質機能展開，以量化的方法將兩者做矩陣式的對應和計算並求得結果，作為輔助館藏評鑑時的參考。 本研究以台北市木柵高工圖書館為對象，研究方法及流程依次為：問卷調查、系統實作分析、訪談。首先以問卷調查法訪問學校圖書館使用者，取得使用者之需求；再將這些需求的數值輸入系統中，與圖書館自動化系統的紀錄合併進行品質機能展開計算；最後，將系統運算分析出來的結果，用訪談的方式訪問木柵高工圖書館員，檢視本系統之有效性與館員對本系統之看法。 研究之發現有以下幾點：1.應用品質機能展開所開發之系統，確實可應用於館藏評鑑，但較適合觀察長期趨勢；2. 不同使用者族群對圖書館館藏重視之層面可能有差異，此差異在本系統中會對結果造成影響，影響幅度由需求差異大小決定；3.無法量化計算的質性使用者需求，仍然受到使用者重視，在館藏評鑑中亦相當重要；4.本研究所開發之系統，有助於資源不足之基層圖書館館藏評鑑作業的推動。 / Library collection evaluation is one of important part of collection development, to understand the goodness or weakness of collection. It includes quality of content, analyzing of use, user needs, etc. But because of lake of staff and funds, collection evaluation becomes a burden to many libraries. To small libraries, it is more difficult. So it is necessary to develop a simple method to save the cost and labors for libraries. This study applies the Quality Function Deployment to develop a half-automatic library collection evaluation system, hoping to help collection evaluation works in a systematic, efficient way. The system in this study uses two kinds of data for computing: questionnaire survey of user needs and library automation system records. By applying the Quality Function Deployment, the system can combine above data and records, and generate analysis of collection and user needs in graphics. Finally, it can help decision making according to this information. This study takes Taipei Muzha vocational high school as the object, the method and procedures would be: questionnaire survey, system developing and analyzing, interview with librarians. The study obtains following conclusions: 1.Applying QFD, this system can help collection evaluation in practical, but it is more suitable to observe long-term trends than short-term; 2. Different group of users concern different needs in using library collections, those differences will affect the result of this collection evaluation system; 3. Some user needs can not be quantitated for system progressing, part of those needs are important in users’ opinions, so in a practical collection evaluation work, libraries can not ignore them; 4. This collection evaluation system can help some small-scale, basic-level, insufficient-resource libraries to accomplish their collection evaluation work.