<p>In this age, too much information is provided to the users. So that they face information overload problem and spend more time in finding the right information according to their needs. The information available to the right person on the right time can make significant difference in the work tasks and business processes in an organisation.</p><p>This thesis work is on improving information flow within an organisation for a person having a certain role. The concentration of the work is on finding the factors (Qualifiers) which affect the information needs of the user and the actions which should be carried out to fulfil them, as well as suitable IT tools. All these have been presented as Final Result Table. This table shows the information needs, their qualifiers, and suggested actions that can be taken tocarry out a specific need. Besides, we found that there are some General Actions. These kinds of actions are not related to any specific need. Rather, while working to fulfil any of the needs, they can be taken for enhancing the work quality and speed. Further, these actions were classified into two groups: Information System Classification and Organisational Measures.</p>

<p>This study aims to evaluate the use of the method Information Demand Analysis (henceforth IDA) against an analysis tool. To gain empirical understanding of IDA, the method will be applied to a cooperation process between two business organisations. The research questions of the study are to investigate what can be required of a method, to identify the information demand for the above mentioned cooperation process, and to identify the strengths and weaknesses of the use of IDA.</p><p>Based on a literature study an evaluation framework, which describes what can be required of a method, was developed. The evaluation framework resulted in an analysis tool, which consists of the elements: method content, method user, method context, method validation, the method creator’s requirements, and the wishes and expectations of the business organisations. The use of IDA implied scoping to delimit the problem situation and a workshop to identify the information demand. In order to gain an understanding of the use of the method IDA, and to identify the information demand, the method was applied to a cooperation process between Steel AB and Wood AB. The information demand was later represented in Extended Enterprise Modelling Language (henceforth EEML). Finally, we analysed if and how the elements in the analysis tool were reflected in IDA and identified the strengths and weaknesses of the use of the method.</p><p>The strengths of IDA are that it is general and applicable on different types of business organisations. Furthermore, it has well defined concepts and the possibility of selecting appropriate concepts ensures that it is applicable on different problem situations. The business organisations, which participated in the workshop, found that IDA resulted in a holistic view and increased the understanding for each other. The weaknesses of IDA are lack of documentation of explicitly defined steps, the implications for selecting certain concepts, guidance, and explicitly described notations. Concerning the involved roles, in IDA, we request a description of them, their responsibilities, and the needed knowledge sets and skills for using the method. Since IDA still is under development we had difficulties understanding how our outcome of the method should fulfil the purpose of IDA.</p>

In this age, too much information is provided to the users. So that they face information overload problem and spend more time in finding the right information according to their needs. The information available to the right person on the right time can make significant difference in the work tasks and business processes in an organisation. This thesis work is on improving information flow within an organisation for a person having a certain role. The concentration of the work is on finding the factors (Qualifiers) which affect the information needs of the user and the actions which should be carried out to fulfil them, as well as suitable IT tools. All these have been presented as Final Result Table. This table shows the information needs, their qualifiers, and suggested actions that can be taken tocarry out a specific need. Besides, we found that there are some General Actions. These kinds of actions are not related to any specific need. Rather, while working to fulfil any of the needs, they can be taken for enhancing the work quality and speed. Further, these actions were classified into two groups: Information System Classification and Organisational Measures.

Information and communication technology (ICT) had a huge impact on the healthcare services and the Internet plays an important role in forming patients’ attitudes towards health related services. Although the Internet mentioned as one of the major contributors in todays’ Information Overload (IO), common notion is that healthcare sector has been remained immune of IO effects. Throughout an action research, this study showed that IO has significant impact on treatment sessions of patients suffering from chronicle mental disorders in two ways. Firstly, patients’ acquired information from the Internet bombards physician in the treatment sessions, which eventually slows down the treatment process. Secondly, protocols and administrative procedures are subject to change, which leads to frustrating relearning cycles due to the huge amount of information attaching to them. Also, physicians have a tendency to keep themselves updated about new achievements in their field, which adds to the IO problem. In an attempt to enhance the situation an application model purposed in the second half of this research, which uses social web as a platform to provide a service based on Information Logistics (IL) principles to deal with the problem of IO.

This study aims to evaluate the use of the method Information Demand Analysis (henceforth IDA) against an analysis tool. To gain empirical understanding of IDA, the method will be applied to a cooperation process between two business organisations. The research questions of the study are to investigate what can be required of a method, to identify the information demand for the above mentioned cooperation process, and to identify the strengths and weaknesses of the use of IDA. Based on a literature study an evaluation framework, which describes what can be required of a method, was developed. The evaluation framework resulted in an analysis tool, which consists of the elements: method content, method user, method context, method validation, the method creator’s requirements, and the wishes and expectations of the business organisations. The use of IDA implied scoping to delimit the problem situation and a workshop to identify the information demand. In order to gain an understanding of the use of the method IDA, and to identify the information demand, the method was applied to a cooperation process between Steel AB and Wood AB. The information demand was later represented in Extended Enterprise Modelling Language (henceforth EEML). Finally, we analysed if and how the elements in the analysis tool were reflected in IDA and identified the strengths and weaknesses of the use of the method. The strengths of IDA are that it is general and applicable on different types of business organisations. Furthermore, it has well defined concepts and the possibility of selecting appropriate concepts ensures that it is applicable on different problem situations. The business organisations, which participated in the workshop, found that IDA resulted in a holistic view and increased the understanding for each other. The weaknesses of IDA are lack of documentation of explicitly defined steps, the implications for selecting certain concepts, guidance, and explicitly described notations. Concerning the involved roles, in IDA, we request a description of them, their responsibilities, and the needed knowledge sets and skills for using the method. Since IDA still is under development we had difficulties understanding how our outcome of the method should fulfil the purpose of IDA.

Whilst the amount of information readily available to workers in information- and knowledge intensive business- and industrial contexts only seem to increase with every day, those workers still have difficulties in finding relevant and needed information as well as storing, distributing, and aggregating such information. Yet, whilst there exist numerous technical, organisational, and practical approaches to remedy the situation, the problems seem to prevail. This publication describes the first part of the author’s work on defining a methodology for improving the flow of work related information, with respect to the information demand of individuals and organisations. After a prefatory description of the perceived problems concerning information flow in modern organisations, a number of initial conjectures regarding information demand and use in small-scale business contexts are defined based on a literature study. With this as the starting point the author sets out to, through an empirical investigation performed in three different Swedish organisations during 2005, identify how individuals within organisations in general, and these three in particular, use information with respect to such organisational aspects as roles, tasks, and resources as well as spatio-temporal aspects. The results from the investigation are then used to validate the conjectures and to draw a number of conclusions on which both a definition of information demand, as well as the initial steps towards defining a methodology for information demand analysis, are based. Lastly, a short discussion of the applicability of the results in continued work is presented together with a description of such planned work.

<p>Näringsliv och offentlig sektor står inför ständiga utmaningar att förändra och effektivisera sin verksamhet. Idag ses information som en verklig produktionsfaktor och åtkomst till lämplig informationen ses som en nödvändighet för uppnå effektivitet och produktivitet i de individuella aktiviteterna (Oehlmann, Thoben & Weber, 1997). Med hjälp av elektroniska arbetsinstruktioner på produktionsgolvet har tillverkande industrier hittat en effektiv metod för att minska variationerna, öka kvaliteten, förbättra kommunikationen, minimera kostnaderna och snabbare få ut produkterna på marknaden, den s.k. Time-to-market (Coetzee, 2004).</p><p>Syftet med denna uppsats är att undersöka om Informationslogistik genom införandet av elektroniska arbetsinstruktioner kan påverka effektiviteten och kvaliteten i ett företag vilket använder sig av elektroniska arbetsinstruktioner.</p><p>En fallföretagsstudie har genomförts på HMS Industrial Networks AB, en världsledande leverantör av fältbuss-teknologi för automationsutrustning. De har utvecklat ett IT-system för att hantera elektroniska arbetsinstruktioner vilket de använder fullt ut i sin tillverkning.</p><p>Mer praktiskt har uppsatsens arbete handlat om att undersöka hur de anställda upplever att det påverkat deras effektivitet i det dagliga arbetet, såväl som kvaliteten i arbetet, informationen och på produkterna.</p><p>Intervjuer med användare från dokumentationsteamet och produktionsmedarbetarna har gjorts och resultatet visar att användandet av PRIS och elektroniska arbetsinstruktioner har gett en rad effekter i verksamheten, både för dem vilka administrerar och hanterar produktionsunderlagen såväl som för de berörda användarna på produktionsgolvet och i övriga delar i organisationen.</p><p>Resultatet visar att Informationslogistik i allra högsta grad kan påverka effektiviteten och kvaliteten i ett företag. Dokumentationsteamet kan arbeta parallellt i de olika produktionsunderlagen, det är enklare att lägga upp ett underlag och hantera uppdateringar, innehållet är spårbart och de kan återanvända allt innehåll i nya artiklar, samtidigt som informationen snabbt når ut på produktionsgolvet. För medarbetarna i produktionen har det inneburit att de nu kommer åt informationen snabbare, de kan ta egna och snabbare beslut, de känner sig mer självständiga, de har blivit mer effektiva samt att de nu har ett samlat ställe för all produktionsrelaterad information de behöver för att kunna utföra sitt jobb.</p><p>Likaså har kvaliteten i underlagen ökat och på produkterna ut till kund. De har också fått en en säker distribution och hantering av information samt en större kontroll på tillverk-ningsprocessen.</p> / <p>Industries and governments stand before constant challenges to change and make their business processes more efficient. Information is now considered an actual production factor, and the appropriate availability of information is seen as crucial for the efficiency and effectiveness of individual tasks (Oehlmann, Thoben & Weber, 1997). With help of electronic work instructions process manufacturers has discovered an effective method for reducing variability, increasing consistency, and bringing new products to the market significantly faster (Coetzee, 2004).</p><p>The main objective of this report is to examine if Information Logistics through the use of electronic work instructions can affect the efficiency and quality in a company that uses electronic work instructions.</p><p>A case study has been carried out at HMS Industrial Networks AB, a world-leading supplier of field bus technology for automation devices. They have developed a system that handles the electronic work instructions, which they use through out the production plant. The system is called Production Resource Infomanagment System (PRIS).</p><p>The work in this report has examine how the employees experience that PRIS has affected their efficiency on a daily basis, as well as the quality of their work, in the information and on the products.</p><p>Interviews with users from both the documentation team and the production team have been carried out and the result shows that the use of PRIS and electronic work instructions have had major impacts in the company, for those who administrates and handle the production sheets as well as for the users on the production floor and in other parts of the company.</p><p>The result shows that Information Logistics can affect efficiency and quality in a company. The documentation team can work parallel in different production sheets, it’s easier to create production sheets and work with updates in them, all of the content in a production sheet can be reused in other articles and the distribution of information to the users is instant. For the production team, the use of electronic work instructions has decreased their time for information retrieval, they can now make their own decisions and in a faster way than before, they feel more independent, their efficiency has increased and they now only have one place for all the production related information they need in order to perform their jobs.</p><p>The quality of the information in the production sheets have also increased, as well as the quality of the products sent to customers. They have also got a secure distribution and in-formation management and improved process control.</p>

<p>Whilst the amount of information readily available to workers in information- and knowledge intensive business- and industrial contexts only seem to increase with every day, those workers still have difficulties in finding relevant and needed information as well as storing, distributing, and aggregating such information. Yet, whilst there exist numerous technical, organisational, and practical approaches to remedy the situation, the problems seem to prevail.</p><p>This publication describes the first part of the author’s work on defining a methodology for improving the flow of work related information, with respect to the information demand of individuals and organisations. After a prefatory description of the perceived problems concerning information flow in modern organisations, a number of initial conjectures regarding information demand and use in small-scale business contexts are defined based on a literature study. With this as the starting point the author sets out to, through an empirical investigation performed in three different Swedish organisations during 2005, identify how individuals within organisations in general, and these three in particular, use information with respect to such organisational aspects as roles, tasks, and resources as well as spatio-temporal aspects. The results from the investigation are then used to validate the conjectures and to draw a number of conclusions on which both a definition of information demand, as well as the initial steps towards defining a methodology for information demand analysis, are based. Lastly, a short discussion of the applicability of the results in continued work is presented together with a description of such planned work.</p>

Näringsliv och offentlig sektor står inför ständiga utmaningar att förändra och effektivisera sin verksamhet. Idag ses information som en verklig produktionsfaktor och åtkomst till lämplig informationen ses som en nödvändighet för uppnå effektivitet och produktivitet i de individuella aktiviteterna (Oehlmann, Thoben &amp; Weber, 1997). Med hjälp av elektroniska arbetsinstruktioner på produktionsgolvet har tillverkande industrier hittat en effektiv metod för att minska variationerna, öka kvaliteten, förbättra kommunikationen, minimera kostnaderna och snabbare få ut produkterna på marknaden, den s.k. Time-to-market (Coetzee, 2004). Syftet med denna uppsats är att undersöka om Informationslogistik genom införandet av elektroniska arbetsinstruktioner kan påverka effektiviteten och kvaliteten i ett företag vilket använder sig av elektroniska arbetsinstruktioner. En fallföretagsstudie har genomförts på HMS Industrial Networks AB, en världsledande leverantör av fältbuss-teknologi för automationsutrustning. De har utvecklat ett IT-system för att hantera elektroniska arbetsinstruktioner vilket de använder fullt ut i sin tillverkning. Mer praktiskt har uppsatsens arbete handlat om att undersöka hur de anställda upplever att det påverkat deras effektivitet i det dagliga arbetet, såväl som kvaliteten i arbetet, informationen och på produkterna. Intervjuer med användare från dokumentationsteamet och produktionsmedarbetarna har gjorts och resultatet visar att användandet av PRIS och elektroniska arbetsinstruktioner har gett en rad effekter i verksamheten, både för dem vilka administrerar och hanterar produktionsunderlagen såväl som för de berörda användarna på produktionsgolvet och i övriga delar i organisationen. Resultatet visar att Informationslogistik i allra högsta grad kan påverka effektiviteten och kvaliteten i ett företag. Dokumentationsteamet kan arbeta parallellt i de olika produktionsunderlagen, det är enklare att lägga upp ett underlag och hantera uppdateringar, innehållet är spårbart och de kan återanvända allt innehåll i nya artiklar, samtidigt som informationen snabbt når ut på produktionsgolvet. För medarbetarna i produktionen har det inneburit att de nu kommer åt informationen snabbare, de kan ta egna och snabbare beslut, de känner sig mer självständiga, de har blivit mer effektiva samt att de nu har ett samlat ställe för all produktionsrelaterad information de behöver för att kunna utföra sitt jobb. Likaså har kvaliteten i underlagen ökat och på produkterna ut till kund. De har också fått en en säker distribution och hantering av information samt en större kontroll på tillverk-ningsprocessen. / Industries and governments stand before constant challenges to change and make their business processes more efficient. Information is now considered an actual production factor, and the appropriate availability of information is seen as crucial for the efficiency and effectiveness of individual tasks (Oehlmann, Thoben &amp; Weber, 1997). With help of electronic work instructions process manufacturers has discovered an effective method for reducing variability, increasing consistency, and bringing new products to the market significantly faster (Coetzee, 2004). The main objective of this report is to examine if Information Logistics through the use of electronic work instructions can affect the efficiency and quality in a company that uses electronic work instructions. A case study has been carried out at HMS Industrial Networks AB, a world-leading supplier of field bus technology for automation devices. They have developed a system that handles the electronic work instructions, which they use through out the production plant. The system is called Production Resource Infomanagment System (PRIS). The work in this report has examine how the employees experience that PRIS has affected their efficiency on a daily basis, as well as the quality of their work, in the information and on the products. Interviews with users from both the documentation team and the production team have been carried out and the result shows that the use of PRIS and electronic work instructions have had major impacts in the company, for those who administrates and handle the production sheets as well as for the users on the production floor and in other parts of the company. The result shows that Information Logistics can affect efficiency and quality in a company. The documentation team can work parallel in different production sheets, it’s easier to create production sheets and work with updates in them, all of the content in a production sheet can be reused in other articles and the distribution of information to the users is instant. For the production team, the use of electronic work instructions has decreased their time for information retrieval, they can now make their own decisions and in a faster way than before, they feel more independent, their efficiency has increased and they now only have one place for all the production related information they need in order to perform their jobs. The quality of the information in the production sheets have also increased, as well as the quality of the products sent to customers. They have also got a secure distribution and in-formation management and improved process control.

Service parts sometimes break down unexpectedly and require maintenance. The irregular nature of the need for this type of maintenance makes forecasting difficult and unreliable. Saab currently experiences problems with long delays when performing unplanned maintenance of service parts used in the two models of Gripen aircraft, Gripen C and Gripen D. These delays are source of monetary waste, as late delivery of maintained service parts results in Saab having to pay penalty fines to the customers. The purpose of this master thesis was to analyze data collected during a case study at Saab in Linköping, and suggest improvements for how to reduce these delays. This study focused on analyzing what caused the delays, and how the information provided by the customers can be used by the operative planners at the Maintenance, Repair \&amp; Overhaul (MRO) workshops in order to be more efficient. The data was collected during the case study using semi-structured interviews of 16 people working with the current system, as well as by collecting historical data from an internal database at Saab. This data was analyzed in parallel with a literature study of relevant research related to service parts supply chains, MRO workshops, and unplanned maintenance operations. The analysis showed that there were four types of interruptions of maintenance; Internal stock-out of spare parts, internal stock-out of sub-units, external delays at the Original Equipment Manufacturer (OEM), and internal equipment breakdowns. A root cause analysis found that the four root causes of delays were: Saab does not have any contracts that incentivizes their OEM's to deliver on time. The  data from the technical report is not used to provide the operative planners with information about incoming orders. The MRO workshops do not have a standardized system for prioritizing maintenance of service parts. The MRO workshops currently lacks a method for predicting certain types of machine breakdowns.