Degree awarded (2003): EdDHRD, Counseling, Human and Organizational Studies, George Washington University / Abstract of Dissertation<p>Re-shuffling of employees is a popular method of balancing current mission requirements in fluid organizations. Employee knowledge is a valuable resource lost to downtime as employees make sense after involuntary reassignment. This study served to address the paucity of research on the sensemaking of employees who are involuntarily reassigned within their organizations. This study used meaning making theory to explore the mental models employed by eight Department of Defense employees as they made sense of being involuntarily reassigned. It identifies and describes the content of the mental schemes used by these employees to navigate their environment after the event. The Self-Q interview methodology proposed by Bougon, Baird, Komocar, and Ross, (1990) is used to elicit the constructs of tacit mental models.<p>The major constructs of sensemaking after involuntary reassignment were Identity, Performance, Management, Others (i.e. co-workers, family, supervisors, etc.) and Emotions. Contributions to sensemaking (Weick, 1979; 1995) and adult learning theory (Mezirow, 1991; 2000) are suggested. Five implications for HRD practitioners and organizational leaders are discussed. Five recommendations for future research in theory and practice are offered. / Advisory Committee: Dr. David Schwandt, Dr. Michael Marquardt (Chair), Dr. John Ferriter, Dr. Andrea Casey, Dr. Stephen King

De março de 2010 a dezembro de 2012, o Observatório de Comunicação, Liberdade de Expressão e Censura (OBCOM) da Universidade de São Paulo (USP) desenvolveu a pesquisa Opinião Pública e Censura no Mundo Contemporâneo. Para abarcar a complexidade e a diversidade de pontos de vista, diferentes instrumentos de investigação foram empregados, dentre eles, a produção de vídeo-entrevistas. Consideramos relevante avivar o debate a incorporação da linguagem audiovisual ao trabalho de pesquisa empírica no âmbito das Ciências Humanas e Sociais tanto para ressaltar quanto justificar possibilidades renovadas de postura, abordagem, interação e divulgação de nossa produção científica. O processo desta proposta audiovisual em seus aspectos epistemológicos, teóricos e técnicos foi o objeto deste trabalho. Partindo da experiência de produção, a metodologia que adotamos converge com experiências contemporâneas da Antropologia, Ciências Sociais, Cinema e Documentário. Sendo assim, a construção da pesquisa colocou em relevo as questões: a) O debate sobre a incorporação das imagens ao trabalho científico e a validade de uma metodologia na pesquisa empírica com audiovisual; b) O questionamento do uso de mídias a partir das Ciências da Comunicação; c) Como o audiovisual foi incorporado em uma pesquisa sobre Opinião Pública e suas possibilidades de análises; d) As renovadas posturas de abordagem, interação e divulgação da produção científica contemporânea. / From March 2010 to December 2012, the Universitys of São Paulo Observatório de Comunicação, Liberdade de Expressão e Censura (OBCOM), developed the research Public Opinion and Censorship in Contemporary World (Opinião Pública e Censura no Mundo Contemporâneo). To arrest the complexity and the diversity of different points of view, multiple investigations apparatus were used, such as the video-recording production. We considered relevant, to enliven the debate, the implantation of audiovisual language in the empiric research work inside Humanities studies. This would justify the renewed possibilities of stance, approach, interaction and disclosing of scientific production and also, would highlight them. The process of this audiovisual proposal in its epistemological, technical and theoretical aspects is the object of this paper. Based on the production experience, we adopt a methodology that converges with contemporary experiences in Anthropology, Social Sciences, Cinema and Documentary. In light of this evidence, the main questions that the research points at are: a-) the debate about the images incorporation in scientific work and the validation of a methodology in empiric research with audiovisual resources; b-) the questioning of media uses in Communication Sciences; c-) how audiovisual resources were used in a research about public opinion and how we can analyze them; d-) the renewed stances of approach, interaction and divulgation of contemporary scientific production.

Research has shown that trust is essential to the functioning of co-management. This is especially true in the Territory of Nunavut where wildlife is an integral part of the lifestyle and culture of Nunavummiut (the people inhabiting Nunavut). In Nunavut, wildlife is managed by a co-management board situated in between federal, territorial, regional, and community governments and organizations. This research explores Inuit attitudes and trust in managing wildlife as part of a co-management system in the Kivalliq Region of Nunavut, Canada. Interviews were conducted in the communities of Igluligaarjuk (Chesterfield Inlet), Tikirarjauq (Whale Cove), and Qamani’tuaq (Baker Lake). Even now with the 1993 settlement of the Nunavut Land Claims Agreement (NLCA) and the implementation of a public government in 1999, there is documented evidence that beneficiaries of the NLCA are dissatisfied with wildlife management decisions and do not trust the governing process of co-management. In this study, participants specifically indicated dissatisfaction with regulations and outcomes of current polar bear co-management. It has been predicted that conflicts specific to polar bear management could lead to regulations being ignored or even defied and endanger the entire system of wildlife co-management. Results from this research indicate that dissatisfaction over decisions involving polar bears is dominantly compartmentalized towards the outcomes of polar bear management and does not necessarily apply to the broader system of wildlife co-management. Therefore, in the Kivalliq Region, predicted impacts of dissatisfaction over polar bear co-management may apply directly to the polar bear co-management system but likely not the wildlife co-management system generally. This study provides a forum where Inuit trust in the wildlife co-management system is documented and I hope it will contribute to an increased understanding of Inuit goals in wildlife management and to the discourses on co-management in Nunavut.

De março de 2010 a dezembro de 2012, o Observatório de Comunicação, Liberdade de Expressão e Censura (OBCOM) da Universidade de São Paulo (USP) desenvolveu a pesquisa Opinião Pública e Censura no Mundo Contemporâneo. Para abarcar a complexidade e a diversidade de pontos de vista, diferentes instrumentos de investigação foram empregados, dentre eles, a produção de vídeo-entrevistas. Consideramos relevante avivar o debate a incorporação da linguagem audiovisual ao trabalho de pesquisa empírica no âmbito das Ciências Humanas e Sociais tanto para ressaltar quanto justificar possibilidades renovadas de postura, abordagem, interação e divulgação de nossa produção científica. O processo desta proposta audiovisual em seus aspectos epistemológicos, teóricos e técnicos foi o objeto deste trabalho. Partindo da experiência de produção, a metodologia que adotamos converge com experiências contemporâneas da Antropologia, Ciências Sociais, Cinema e Documentário. Sendo assim, a construção da pesquisa colocou em relevo as questões: a) O debate sobre a incorporação das imagens ao trabalho científico e a validade de uma metodologia na pesquisa empírica com audiovisual; b) O questionamento do uso de mídias a partir das Ciências da Comunicação; c) Como o audiovisual foi incorporado em uma pesquisa sobre Opinião Pública e suas possibilidades de análises; d) As renovadas posturas de abordagem, interação e divulgação da produção científica contemporânea. / From March 2010 to December 2012, the Universitys of São Paulo Observatório de Comunicação, Liberdade de Expressão e Censura (OBCOM), developed the research Public Opinion and Censorship in Contemporary World (Opinião Pública e Censura no Mundo Contemporâneo). To arrest the complexity and the diversity of different points of view, multiple investigations apparatus were used, such as the video-recording production. We considered relevant, to enliven the debate, the implantation of audiovisual language in the empiric research work inside Humanities studies. This would justify the renewed possibilities of stance, approach, interaction and disclosing of scientific production and also, would highlight them. The process of this audiovisual proposal in its epistemological, technical and theoretical aspects is the object of this paper. Based on the production experience, we adopt a methodology that converges with contemporary experiences in Anthropology, Social Sciences, Cinema and Documentary. In light of this evidence, the main questions that the research points at are: a-) the debate about the images incorporation in scientific work and the validation of a methodology in empiric research with audiovisual resources; b-) the questioning of media uses in Communication Sciences; c-) how audiovisual resources were used in a research about public opinion and how we can analyze them; d-) the renewed stances of approach, interaction and divulgation of contemporary scientific production.

I hope this can be used for a greater good than pure study. / This study used a novel combination of interview methodologies, made possible through the nature of instant messaging, and ethnographic methods in order to determine the value of the autistic community on Tumblr.com to its members. Ethnographic study yielded insights about the dialectic quality of any community on Tumblr, autistic community included, as well as the sense of autonomy users have on the site that is different if not greater than what they may practice in the physical world. Interview data suggest a neutral to positive view of the community and its culture overall, though further research with a greater sample of participants is required in order to confirm these findings. Information can be shared quickly between members, and this information provides greater insight into a given user’s autism, be it diagnosed or otherwise, or insight into navigating the neurotypical world. Autism positivity and neurodiversity advocacy is common among participants and the blogs they subscribe to, popularising the idea thereof in the mainstream while validating the identity of autistic people online and offline. This ethos makes its way into more casual site discussions, with memes and other entertainment being shaped by these experiences. The autistic community on Tumblr is an excellent example of a modern biosocial community online, and serves as Hacking’s engine of normalisation both on the site outside of the autistic community and in the physical world through real life events and adoption of site terminology and discourse. / Thesis / Master of Arts (MA) / Using a purpose-built blog to learn about site culture and a series of online interviews to discover participant experiences, this study explores the culture of the autistic community on Tumblr and its impact on its members. The autistic community on Tumblr is a place that its members have more freedom to act and express themselves (through art, videos, shared stories etc.) than in the physical world. Through being a way to vent difficult experiences, get information, and enjoy site content made by and for them (in addition to broader appeal media), site users report a neutral to positive effect on their overall quality of life because of the site. Further research is required to confirm any of the patterns in the work.

With natural disasters occurring with more frequency and severity, understanding how to facilitate survivors’ resilience and recovery is becoming increasingly important. The Camp Fire in California, which started on November 8, 2018, was one of the most destructive wildfires in recorded history in terms of loss of life and damage to property. Aid from many types of entities (e.g., non-profits, governments, and for-profits) at various levels (e.g., local, state, and federal) was available to survivors, but perhaps the most influential source of support was Disaster Facebook Groups. In the month after the Camp Fire, around 50 Camp Fire Facebook Groups (CFFGs) were created, with over 100 CFFGs existing over the course of recovery. CFFGs are Facebook Groups with the goal of helping Camp Fire survivors. The support exchanged in CFFGs was immense and ranged from financial assistance to emotional support to community building. <br><br>This dissertation offers a mixed-method, event-specific case study of the use and utility of Disaster Facebook Groups after the Camp Fire. I examined how CFFGs offered unique and valuable spaces for connection that allowed members to engage in resilience organizing and disaster response and recovery. To conduct this case study, after engaging in observations of the Groups for over two years, I interviewed 25 administrators of CFFGs and distributed a survey in the Groups that was completed by survivors of the Camp Fire who were members of at least one CFFG during their recovery. I used network perspectives and the Communication Theory of Resilience (Buzzanell, 2010, 2019) as lenses through which administrators’ and survivors’ experiences with CFFGs was understood. I also analyzed the two datasets using multiple and mixed methods but primarily thematic analysis and path modeling. <br><br>The analyses for this case study are presented in four studies. The first two studies provide an understanding of the spaces for connection offered by CFFGs (i.e., characterizing the CFFGs and describing the spaces for connection as both helpful and hurtful), while the last two studies examine the use and utility of CFFGs (i.e., explaining the evolution of activity in CFFGs and investigating the connectivity and social support in CFFGs). <br><br>Across the four studies, I explored three central arguments, which are the primary contributions of this dissertation. First, I advocated for incorporating network thinking into resilience theorizing. With the findings of this dissertation, I extend the Communication Theory of Resilience by offering “managing communication networks” as a refinement of its fourth process of resilience (i.e., using and maintaining communication networks). Managing communication networks addresses the active strategies people use to manage their communication networks, including expanding, contracting, maintaining, and using their communication networks, as they endure and overcome hardship. I also forward the argument that people’s resilience is encompassed by their social networks, meaning their social network can be passively implicated by their resilience or actively involved in their resilience, but can also initiate resilience on their behalf.<br><br>Second, I contended Disaster Facebook Groups offer unique and valuable spaces for connection that facilitate resilience organizing and disaster response for at least five reasons. I argued that Disaster Facebook Groups empower emergent organizing; privilege local knowledge; are convenient; lack anonymity which adds authenticity; and allow for individualization. The findings of this dissertation provide evidence of how these reasons converged in CFFGs to enable members to exchange support that was not, and could not be, available elsewhere.<br><br>Third, I hypothesized that the use of Disaster Facebook Groups would predict the utility of Disaster Facebook Groups, resilience, and recovery for survivors. I tested two models that use different variables to represent the use and utility of CFFGs and recovery from the Camp Fire. The first model investigated how activity in CFFGs influenced the perceived helpfulness of CFFGs and how both the activity in and perceived helpfulness of CFFGs influenced the extent of recovery for survivors. I used retrospective data about five time points across survivors’ first two years of recovery and found the model was most explanative up to one month after the Fire. The second model assessed how various indicators of connectivity in CFFGs impacted received social support (i.e., informational, emotional, and tangible support), resilience, and satisfaction with recovery for survivors. The intensity of survivors’ connections to CFFGs, when they joined their first CFFG, and how many Facebook Friends they gained from their participation in CFFGs were the most predictive indicators of connectivity. From the Groups, survivors reported receiving informational support more than emotional support and emotional support more than tangible support.<br><br>I put the findings of the four studies, as well as the three central arguments, in conversation with each other in the discussion section, focusing on theory, practice, and methodology. Regarding theory, I contribute network thinking to resilience theorizing: I underscore resilience as an inherently networked process; I acknowledge expanding and contracting communication networks as sub-processes of resilience that complement but are distinctly different from using and maintaining communication networks; and I forward “managing communication networks” as a refinement and extension of the Communication Theory of Resilience’s fourth process of resilience (i.e., using and maintaining communication networks). Related to practice, I call for the continuation of conversations around Disaster Facebook Groups as unique and valuable spaces for connection, particularly regarding the five reasons I established. I also give suggestions for practice related to the use and utility of Disaster Facebook Groups for disaster response and recovery. For methodological considerations, I discuss the importance of forming relationships with participants when engaging in research about online communities and natural disasters and call to question the translation of findings about social media across platforms and the role of neoliberalism in resilience and disaster research and practice. Despite its limitations, this dissertation makes meaningful contributions to theory, practice, and methodology, while offering fruitful directions for future research. This mixed-method, event-specific case study brings attention to the influential citizen-driven disaster response in Facebook Groups after the Camp Fire. <br>