Medveten närvaro är den svenska översättningen av mindfulness. Behandlingsmetoden Mindfulness-Based Stress Reduction har påvisat positiva effekter för välmående gällande vissa sjukdomar. Medveten närvaro är centralt i behandlingsmetoden Basal Kroppskännedom. Syftet med undersökningen var att undersöka hur medveten närvaro upplevs av personer som genomgår behandling i Basal Kroppskännedom. Material insamlades genom sju halvstrukturerade intervjuer. Data analyserades med fenomenologisk metod, IPA. Resultatet visade vad som är centralt för personernas upplevelse av medveten närvaro. I kronologisk ordning: att praktisera sin medvetna närvaro för att förstå vad den innebär, acceptera och tolerera sig själv, att ha ett ickedömande perspektiv, att kunna hantera sina tankar för att uppleva självkontroll i olika situationer, att ha ett helhetsperspektiv på sig själv gällande kropp, känslor och tankar samt en egen betydelse av medveten närvaro. Resultaten stöds av tidigare forskning. Vidare forskning kan vara att följa upplevelserna i olika behandlingsmetoder med medveten närvaro i fokus.

Medical Imaging era is coming. The volume of business of the Department of Radiation Diagnosis is flourishing, and it drives overall hospital revenue to increase greatly. Thus, it is more important to maintain and promote the quality of medical services in hospital management. In this study, it used PZB model and referred to the SERVQUAL to design the questionnaire. It got the five dimensions for "tangible", "guaranteed", "reliability", "reactive" and "care" and twenty factors to explore the quality of service. A Department of Diagnostic Radiology of regional teaching hospital in Kaohsiung area as the scope of the study, it will be an important basis and reference to improve the quality of service according to the valid questionnaires to analyze the gap of the attention degree between medical staffs and patients for the medical service quality(gap 1), and the gap of the attention degree and the satisfaction to the medical service quality(gap 5), and the relationships between basic information of patients and satisfaction with the IPA analysis showing the service quality items distribution. In gap one, only the "reliability" and "tangible" dimensions in the five dimensions have positive gap and the dimension of "tangible" has the biggest. And ten results in 20 factors show that the attention degree of the subjects is greater than that of the medical staff, but there are no significant differences. In gap five, the five dimensions are all positive gaps and "reactive" dimensions is the biggest. In 20 factors, the subjects with the attention degree of the quality of medical services are greater than satisfaction, and in which there are 17 significant differences. Gap one and gap five have the maximum gap value both in the factor of "convenient transportation and easy parking to the hospital.¡¨ In addition, for the IPA analysis, "medical staffs can satisfy my immediate needs¡¨ fell to the quadrant of ¡§Concentrate Here¡¨. Finally, according to the results, we have the following conclusions: First, patients attach more importance to intangible service. Second, service of the medical staff begins from the heart. Third, mental cognitive of the medical staff will influence their work performance. We also have the following five suggestions: First, Improve traffic convenience. Second, strengthen the learning courses for the quality of health care personnel service. Third, implement the mechanism of service performance. Fourth, arrange the opportunities to service sharing and review. Fifth, establish a feedback way for patints.

The study aims to explore the service quality and the customer satisfaction of the public sector. Taking Pingtung Land Office as a case study example, applying the gaps model of service quality, the PZB model (Parasuraman, Zeithaml, and Berry, 1985), and the SERVPERF scale (Cronin and Taylor, 1992, 1994), the research draws from the method of Importance Performance Analysis (IPA, Martilla and James,1977) and develops the strategies for improving service quality and customer satisfaction. The result of the study indicates that the customer whose occupation is ¡§Housewife¡¨ or whose annual income is less than 300 thousand dollars may have lower customer perception of service quality on constructs of ¡§Reliability¡¨ and ¡§Tangibles¡¨. In addition, according to the result of the analysis of variance (ANOVA), the statistically significant regression effect proves that service quality is the antecedent of customer satisfaction (R2=57.1%). Therefore, the improvement of service quality may results, ceteris paribus, in the rise of customer satisfaction. The result of IPA also indicates that the improvement on the construct of ¡§Empathy¡¨ of service quality is the most urgent task. Finally, the study proposes suggestions as follows: the improvement of the construct of ¡§Empathy¡¨ can be achieved by providing ¡§situation simulation training¡¨, ¡§flexible office hours¡¨, and ¡§behavior incentives encouraging land office clerks to act spontaneously¡¨; the improvement of the construct of ¡§Reliability¡¨ can be achieved by encouraging ¡§Housewife¡¨ volunteering for service in the land office; the improvement of the construct of ¡§Tangibles¡¨ can be achieved by land office offering modern business equipment such as providing access to the Internet.

The purpose of this study is to understand the service quality, customer satisfaction and loyalty of Kaohsiung Harbor Cruises.This study also discuss the differences between public harbor cruises and and private harbor cruises in the three variables. In this study, 22 items of SERVQUAL model to assess the quality of service, and further analysis of the harbor cruises operators to the IPA (Importance-Performance Analysis) to propose management recommendations for improvement. Overall, the tourists give a satisfactory evaluation of service quality,customer satisfaction and loyalty generally on harbor cruises ,but the performance of public and private are slightly different. The results showed that public harbor cruises only have 6 items in quality of service better than private harbor cruises, and in "overall customer satisfaction", "fares satisfaction", "the value of the fare", "take a willingness","recommended the will¡¨of another factor of 22 such projects,the scores are lower than the private harbor cruises industry. This phenomenon may be related to higher ticket prices of public harbor cruises.When the higher fares, customer expectations the higher service quality, but the industry can not meet their needs. The projects under the IPA analysis results, the public business should improve the "catering services on board", "diversity of explanations professional "," onboard navigation", and private industry should give priority to improving the project as a "convenient transportation to the pier". Existing tour-boat operators by key operations for each fragmented marketing. This study suggests that the harbor cruises trip should actively promote the joint marketing promotional practices, cross-industry alliance, and continue to improve service quality factor,visitors revisiting willingness and the willingness of recommend,let this educational and recreational tourism industry in Kaohsiung Harbor can be sustainable management.

Bakgrund: Efter ett avtjänat fängelsestraff ska individen återintegreras till samhället, det kan vara svårt för en nyss frigiven att gå från anstalt och ut i frihet, detta innebär att individen ofta behöver stöd i olika former för att arbeta mot en återintegrering. Tidigare studier har funnit att stödet ofta finns hos familj och vänner, även att hitta en sysselsättning och en bostad samt att ha vilja och motivation. Syfte: Syftet med studien var att undersöka upplevelsen av återintegreringen i samhället hos tidigare dömda och vad som har varit betydande för återintegreringen. Metod: Data samlades in genom semistrukturerade intervjuer som genomfördes med åtta tidigare dömda deltagare från den ideella föreningen KRIS. En Interpretativ Fenomenologisk Analys genomfördes därefter för att skapa teman som varit framträdande under intervjuerna. Resultat: Resultatet av analysen visade att förändringsarbete inom individen och anpassningsresurser kring individen upplevdes viktigt för deltagarna i sin återintegrering till samhället. Deltagarna upplevde att inre förändring så som vilja och motivation var bidragande till återintegrering. Socialt stöd, praktiskt stöd samt tid upplevdes även det vara bidragande för återintegreringen. Diskussion: Resultatet gick i linje med tidigare forskning. Teorin om sociala band kunde förklara varför inre förändring hos deltagarna var viktigt för återintegreringen samt att socialt och praktiskt stöd var viktigt för återintegreringen i samhället. Förslag på vidare forskning och praktiskt arbete gavs. / <p>2015-06-03</p>

The aim of this study was to explore how psychosocial lived experiences of taxi drivers explain accident involvement in Uganda. Face to face in-depth semi-structured interviews were conducted with six male taxi drivers who survived accidents while driving and still served as taxi drivers. The sample was identified with purposive and snowball sampling techniques. Ethical considerations were observed during data collection through transcription, analysis to the final compilation. Interpretive phenomenological analysis (IPA) was employed to each participant’s discernment of the specific and general accounts of accident narratives in a bid to make "sense" of their lived worlds as drivers and accident involvement. Three superordinate themes illuminating accidents emerged out of the data: typical routines of taxi drivers; the socio-cultural context; and the taxi drivers’ community. These were discussed based on relevant theories and previous studies as well as pertinent concepts. Considering the study results, typical routines of taxi drivers, driver community factors and social/cultural factors affect each other, these together leave driver-accident involvement inevitable. Categorically such factors include; age, formal education, driving training, driver health status, domestic concerns, significant others, competitive driving / worse-worse, other road users, Impulsive pick and drop-off of passengers, theft, driver stress, state of the road, state of the vehicle among others. Thus behavioural and cognitive remedies are herein suggested towards ameliorative and/or transformative processes of the accident endemic.

Thesis (M.A.)--Miami University, Dept. of Psychology, 2008. / Title from first page of PDF document. Includes bibliographical references (p. 49-54).

Procrastination as problematic delay is a widely occurring phenomenon in modern society. It is particularly prevalent in academic settings where some students avoid or postpone their work in numerous ways. Over the last three decades, a substantial body of quantitative and some qualitative studies have been conducted, however, to date researchers are still unclear about what causes this problem and how it can be effectively helped. Working with procrastination is therefore considered an important issue for counselling psychologists, many of whom work in university student counselling services. The aim of this research was to conduct an inductive qualitative study to explore how university counsellors understand and work with students who present for help with procrastination. Ten volunteer participants were interviewed who mainly identified themselves as working integratively. An interpretative phenomenological analysis was conducted and the results produced four master themes that highlighted firstly general challenges of working with students who procrastinate in university settings. Secondly, three distinct styles of procrastination were identified from these participants’ accounts as “de-skilled”, “anxious/fearful” and “conflictual”. These indicated a need for tailored therapeutic approaches that seemed to be enabled by an integrative therapeutic stance. Overall, it may be concluded that procrastination as a presenting problem in academia is a heterogeneous phenomenon that requires adaptable therapeutic approaches for individual students’ styles in relation to studying autonomously.

The diploma thesis deals with the essential factors, which influence the satisfaction of the customers using services of the information centres. The main goal of the thesis is to identify these factors by means of primary research. The primary research is focused on both the domestic and the foreign visitors and reveals the demands, which determine the quality of services of information centres. Furthermore, the quality of the services, which were really provided to the customers by information centres, is evaluated within the thesis. The examined information centres are located in the Středočeský region including Prague, Liberec region and Pardubice region. For the identification of the quality of the services the model SEVQUAL was used. The outcomes of the research inform about the current situation regarding the quality of the services of the information centres. Finally, the recommendations to enhance the quality of information centres are formulated on the basis of primary research results.

The aim of diploma thesis is evaluation of quality of accommodation services, comparison evaluating methods and suggesting optimum evaluating model. The quality of accommodation services is assessed by hotel guests. They evaluated expectations and satisfaction with provided services. For evaluation of quality are used three methods: SERVQUAL, SERVPERF and IPA. For SERVQUAL and SERVPERF are used data from questionnaire survey. For IPA are used the both primary and secondary research.